5 STEPS COMMUNICATION

Communication Skills

We cannot solve our problems with the same thinking we used when we created them
-Albert Einstein

5 STEPS COMMUNICATION

Communication is not dependant only on words it can also be through your body language and tonality

5 STEPS COMMUNICATION

5 STEPS COMMUNICATION

One sentence can Make a big difference..

5 STEPS COMMUNICATION

First Impression?
It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time.

Be on Time Be Yourself, Be at Ease Smile! Be Open Small Talk Be Positive Be Courteous And Attentive

5 STEPS COMMUNICATION

5 STEPS COMMUNICATION

How good is your communication?

5 STEPS COMMUNICATION

56-75 Excellent! You understand your role as a communicator, both when you send messages, and when you receive them. You anticipate problems, and you choose the right ways of communicating. People respect you for your ability to communicate clearly, and they appreciate your listening skills. 36-55 You're a capable communicator, but you sometimes experience communication problems. Take the time to think about your approach to communication, and focus on receiving messages effectively, as much as sending them. This will help you improve 15-35You need to keep working on your communication skills. You are not expressing yourself clearly, and you may not be receiving messages correctly either. The good news is that, by paying attention to communication, you can be much more effective at work, and enjoy much better working relationships! The rest of this article will direct you to some great tools for improving your communication skills.

Five steps .
Active Listening Questioning Technique

5 STEPS COMMUNICATION

Form Cocoon
Engage yourself Dont Assume

Active Listening
Pay attention. Give the speaker your undivided attention and acknowledge the message. Recognize that what is not said also speaks loudly. Look at the speaker directly. Put aside distracting thoughts. Dont mentally prepare a rebuttal! Avoid being distracted by environmental factors. Listen to the speakers body language. Show that you are listening. Use your own body language and gestures to convey your attention. Nod occasionally. Smile and use other facial expressions. Note your posture and make sure it is open and inviting. Encourage the speaker to continue with small verbal comments like yes, and uh huh.
5 STEPS COMMUNICATION

5 STEPS COMMUNICATION Provide feedback.

Ask questions to clarify certain points. What do you mean when you say Is this what you mean? Summarize the speakers comments periodically. Defer judgment. Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. Allow the speaker to finish. Dont interrupt with counter-arguments.
Respond Appropriately. Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down. Be candid, open, and honest in your response. Assert your opinions respectfully. Treat the other person as he or she would want to be treated.

Reflect what has been said by paraphrasing. What Im hearing is and Sounds like you are saying are great ways to reflect back.

In brief

5 STEPS COMMUNICATION

Questioning Technique

5 STEPS COMMUNICATION

Open Vs Closed Questions?

Tell me how you went about? (open) How did you prepare? (open secondary) What was your starting point? (probe) So, what happened next? (probe) Who else was involved? (probe) And how did they respond? (probe) What were your thoughts at that stage? (probe) What were the main outcomes? (probe) So, that took a total of six weeks? (closed clarifying) Was it your idea or someone elses? (closed clarifying) And the patient made a full recovery? (closed clarifying) So, let me see if Ive followed you (checking summary)

5 STEPS COMMUNICATION

5 STEPS COMMUNICATION

Some more examples.

"How many people were involved in the fight?" "About ten." "Were they kids or adults?" "Mostly kids." "What sort of ages were they?" "About fourteen or fifteen." "Were any of them wearing anything distinctive?" "Yes, several of them had red baseball caps on." "Can you remember if there was a logo on any of the caps?" "Now you come to mention it, yes, I remember seeing a big letter N."

Form Cocoon
Avoid any kind of side disturbances or disruptions by creating a cocoon around you which can help you concentrate more on the message of the speaker
This can help you deliver better and build a trust for yourself

5 STEPS COMMUNICATION

Unconscious mind informs both the people ..he is interested in whatever I am saying

5 STEPS COMMUNICATION

Engage yourself
Show your interest and willingness to here the client.do not project at any stage that the client is secondary ,that may lead to build distrust.

5 STEPS COMMUNICATION

Dont Assume

5 STEPS COMMUNICATION

Assumption is communications greatest enemy

5 STEPS COMMUNICATION

5 STEPS COMMUNICATION