A Handbook of Commercial Correspondence A Ashley Oxford University PressEm meen oat No aura prteopyng ‘es ena No pa of i aon tec ia Seon tna trey ar fdr oan pemesc ied Umer re Dosa nese ‘runanean te specimen cs ‘samy sey whan congas ‘Sponsor pop scone ‘aban aa hut we se te ‘Slug panera te ear opm pope ates ‘Scien gps 155) rn ge eh oe Soares (Sab fre amin reContents Introduction Structure and presentation Content and style Enquiries Replies and quotations Orders Payment Complaints and adjustments Credit Banking Agents and agencies ‘Transportation and shipping Insurance Electronic correspondence Miscellaneous correspondence In-company communications Personnel appointments Index 13 23 38 51 67 al Ml 133 163 181 219 239 251 259 218 291Introduction ‘Aer ett a, i del wh ‘epresriton snsenot ‘Somer tor Soch tows ‘epi pao {eroactonwih where uta Semen enontne ‘Stor ands o ata sean teecesrsanate 2 Spcimen ier ond spec ‘isco ote wen etors Sym rare om corespsert 4 Retrevo ote tsa emma otnovecauy Feo cecelnes acho a Buninss peopl and secretaries ‘tematve spree, ad 3c 1 ‘urnotpetcormace Shion andres toes pepe iano ican wr rng Serr crc eb Tonsoni trstrene Thee anaetcorn eect Rhentieeciomeehatoes, (esac tconmerea pacice ne‘ewohere iniegecniteand ‘Seiyat opt auton Senos tudes, wheter Enh Sfoslng tame Engen ae ouing ie teecor who ma notes ‘Sar conmera, 88 ‘pouring sec ‘Traopanng unis ue rtedice rcrnsmichaerepeted Provghou, ‘Sulesnvarcacton pleco a ‘Steer ana suoors ely ameect trerlset ne corespencen ana ne (Souneator they ae sosing wn ‘here nre scorns 9 ‘aneacton otomng aug tom rer ‘Soonpation sucess teulcbe ‘rcouraged reer bas provout “The shor questons owing te ‘Secon ter ear “rabrtaniget elanmsee ara ‘eure fe aneocon Pole pys [itecontneraneacton cane aes uty groups nvogottors between Riersandeotesandormancatons Eeyeor he venous organza Sreoinbetanscons shee Theda vow an voesbuary {mary stn ont acho can ‘used tari course es revaon ‘Gaus atonton on tose aes of ‘emer rte ot ermaocgy wih ‘whch Sere re awn mony stents ‘Tis book lows you o work purse engyes ouan oe ‘Shen atget ousness SoS Teas Sateen Soest eee Saree Saoenees Bese eee senior Sperccaianioe Scoomecmticne Eiaemerermes Siecewsmne™ Soe inectenerrrm orn Se Tetponstoense iat stcierestn Soaeeecrenanee Sects Seu Tore aeaaseenee oer Ehsoacmenee rapes Seernnanrese suarepeccerst SesStructure and presentation Layout I (sender's address, dates, insce adress, order of adresses, style and punctuation of addresses, {forthe attention of, salutations, the body of the letter, complimentary clases, signatures) layout 2 (letterheads, references, per pro, company position, enclosures); layout 3 (private and confidential; subject titles, copies); addressing envelopes. 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Rneimerot pecmenyorcaye ‘wich tne cmpany nae ogetree Tavacrbe gues Sector 122 Feterenoes Feleronos are ots cate at ‘potholes (au fel} ana ne responce tro nen ‘eohna Our!otronces may ee sprain ‘urn og aot 7 owcneace St ‘leet and 7th noe he ‘eparmarto ain telat 12 ance Dana Sampson, (rr antlers saclay Mary Raynor Your al (te semay PBL Mine inagig Dear PRS ‘Bletixing copie) Insane crus (app Cenitowe ctor (leap) Bllotencange (ieee) Notena Your et ghenin te Ioceratt ie adn usb Raaronad tented ay rerencen Crone ae See aleo 13.2 Sujets waa Toners nana See Separate as inna soarmanaar Seueerner 128 Encioeuree tine we ary coi foo Drospeeses wnt ste ese ejbereonn oy [Ee orl athe tan tor rch we sort sosarent,13 Layout Treat then shot Suet tle $e p98 SOUNDSONIC Lid. ome 208 eagates) Benes se ‘iar fryror (Ms) ce Mess Pole Jacan i. Salers| rasa an peeseaton Lat This rasomay se wren tne hes ier anamoremporany onthe ‘Somope, reamar wre elo ‘Mone antares le nanos reper Thareae-nany varias othe tase Sentara” Sy Conse Bailie nasnogateen Lae. Subjecties ‘ameter cpen riers wih ‘jocte sro a oe ‘rerun, emer asic sect Int tel pearagh mesa Shlons ne wnertreerion ‘ougrou he ote isnt necessary 0 bogie sujet item Rae Aicaton erst yp 133 Copies (= carson copies rte, ‘Suaiy atte onan ita won ‘epi are arte posto en he ram roc Somme ov mnatwantne ara ‘eaponte know hater pop hve Tocavascoptes nmiseate be (Cbingcaten rps) wren one {Sele eneshs, photo eure. one coy M4 desing eneopes tcennmreranems Sheaoee. Gees, See Mr Pear BREOUA esse. Brownow ane UONTED aoDoae1s Points to remember 1 The yout an pretentatint your Isr areimpoant asthe ge tentorthetrtimpresson Sno lire otenoy 2 Thee we ra le later, eked Talend ath are soci Scat abi aeey is seperate cores 4 fhe sue youse terete 5 Doraeooevatedeies 1 Shows he coc eston and ‘sag wn Dear Svar Dar Sr ‘Bearsantaee Daa Soros, ‘snwih Yur oy Bat you {se apnraona ram nine susan, 7 Nolegroyorsioeroat oe ° lenironalne nection 16 Words to remember Fleeces adress poses etramber Chelmer acres ‘olen feurtey ie ear St Sena Si or Magar Dearie hae Me Se Genioma Stuart orc USevoreey Sonar ocaadse ‘oe Spanpunctston ‘Se mrt of Patan omar Career Seite Bo tor) Erelere (econ) ec rooney) See tanacedan coon is ies Pic poise comeany Leake inca) Monagng Eero) anes onsen (het enueContent and style Length; order and sequence; planning your letter, style and language; clarity; accuracy. ete sete nee raeeaetacrtt ty Eee aire ahs tones 21 Length Suc ctn arom org es cer acesany, ence nl dopens nthe ‘ubjett melon tmay basin bles. og hammigacusorer ers oo, or aut compete 0 Slane hore group neuen Baty wor ie euecon how uc toratony putin ele, {umay gets to een ona Eitodircoroomehioertora, ‘epicated auc .n wn case ‘tein. Yor tian ‘anouope vue cor eoo ao he tog one) Th ging tees ancancrtor Leemremene Seenaia Fesions eee eae Resanticeanes Eee ty Sete ecmreeeraere fcaeerseesae resarpter Ratti Pecan enc Secor nant 212 Teaapre tomers Eamamerecre, Eieeerenne iepeme cree coeeeasons, iin : eect Sencar eee 2. Comentandane ‘Sut We senseae cnganerom ge eran ei {Set pracy turner nn ew nase soon Coremae Wave ecu ma clogs ands ety ‘may oon ce al ‘Sear sma tom mada ong ty a pre nt ‘Seperate ped stovetop rete YO Roache eee empresa we ence ieee senna ance wlth pao SS Pa eeehemer ara fe ‘chap non re enlace ome ar a Ep ad Gilded aetaretecelyocsidareaeornetee ‘Srmedabenteg hon yeuimtenesrasas? Youseacere Dears ‘Thane our oureomury Wetaves wie acsnal wate ‘ostweurcase joonalibe Wovilbesndngacoainose son Yous ay‘Pane oar our enquirer "uo you nate wa tara wd elation twats may we Yoursteronte pp 22-28 an 31-96 mou casiose wha ne ‘Nakao ute ant you are cesing it? Ae anpaoe 27 sie ce ean erwin cee Aayouare probate, au predicate iy guaneed nd Bick cu weenie repost {ahr any her noma ou reg, plas conse Mesnin ebok onan ths nyu Yourssncrey 23 Eventacamiequetssentne (Spemsiertemsthatwosesees? Feminine buen emg econ wh uperr oec ‘rdorme arate mwa ‘ders pce tem ‘ioenave dae Trey B68 rola nwa har tobe icomaeae aac 213 “Te ightengtn re tar ater uta ‘Seoz%erthe panties aus ‘ig Caer tee Somerineraars snenmcaete neem Siromearcs Hevea ai, eeeearaa a Secreta, secemtaneereca sageetirvaee enema poeta Seaton ae ia2.2 Order and sequence ‘Aawel es coming he ight amount ‘lntematon you woe chou eoe 221 csr ay ite ata Te aera cers 2 Comeatondale Ware inoresetin our scuny sears, We wlth low ‘Assinsaocin ofoars DMS (Whcleles) Li. enone yout {ameter andchowed wacom. They meeps wi he ‘Seam apon ou uta hem sears yous nya wear Saaz wichita i ‘itn can pores ebary saan 98 ‘Sseue I rmgtantae How og wot eal stot wold ete at ‘eparnan Cols yocsnndan taper ae 28 youcanoler compete picssnd nage He wa pst our oneness oy on eee ‘We mold bee dain cots swe wold appecise comin eptear ‘Wows can cto see andar ekg eran ein sairsy ‘pace Yn eur cis ‘Weed anton which woud iw compte Fromosn apace od opt on a spac [edt hee Sood ourcunngse appt se "However fone of our tepesnis cout cme sgn on, ho woud pe bah og sme evn and deals te olabiesere Ine let Your stem ou mainte and faucet, Peon ely sna eat we oll ten oak adecion Yours serl 222 ‘tear sequence loser ine ne Sons ard omason Seintpeaiows 2.3 Fann youroter Tempera iSoetneernera wereeerccse Eeevrcmereaaar Boece mareeoan, See Zone, Horr examples plane he loseewa't 3 “ekrowede orcuty arapa stcoecaaog.e, poet sip aw tern wate sutsble‘or ‘hes ada oars ‘smpare orca tar cortct23.1 Fei paragraph “hott seen crporoyraph ot Isrisan mperit onesie oats Sele Seaton ar SEES Ree regenera Seon eee Eee cen Eee, fener veers tna Bement Ropenmans Sevens. Sverre mee 232 sc one careers eeeeenaes phemereree. Soeeerueste Seo samara, faeeerenseriare 2 contenant pole are mace leary alan a ea sequen. 233 Fn paragraph \Whencloan heater yousoud ‘hein pono rng youre sates et Creag ge ig Sooner ee eer een ae Seeeceeecee ae racemose Eaten ‘egeihewsngndet te peauraorenenmaets ianeecc” eororemenme isco, Biorahaers tae Sareea,neg losctnowndge reoiptt or eer ihe ht onecon whore ang ar sou ch wands Sheenaatine ae aoepour pice apo We wer unable eet {rd tbe aden damn oho or aor nde ‘Eumeresnare ftom act wmch were be eared. He eee au coe ‘Sine cotne db ate wee ah or oho pat Jey pement Jepecireoto yr tert Sars ooo epee ot ting hac ancoe ba to De ‘your ousandn bacss ro or ent or coon Sl andacp soi any Deseo ‘ge aeny writen yo conering your ustanng dato ‘Stuclewred mination date 24 Style and language 241 Simply Conran oressoncnce oon ‘foram an asonea pompous EyleclCrpian hen compete ‘Romessage en pvosina oer hoes ot undentana Infor 2 ne wr sng to dois expan why [eolyod para haccout, a Gecnueat ese. so (og mwieamniowne sated Hotes verson othe ota. [iran wea saretewint ecsase eens, comers Say aurea 242 ‘courtesy Yoursyeshousnet,noneve be 20 ‘Sishntemcomes acuracue Foret anceanoet alate Pas on and mpitht sounds» Inthe verion ole same esr, ate thavmiste cove hare cast mrate more poe compen Rotonces, racy coprcons. ‘anette Se etsera pase ‘Se Ran acs tom orn 243 idioms and colloquia anguoge Nisinporantoty ogee ra tne bnyouretar mares et ora ‘ptoeng yousrausam ors aurs {Pecoorand (inte a eet Psfanl na eos -Alecar may be given tbe wong ae, ‘aves alnapsopra ‘mo; apo es, ‘2 conten ande Bere Infriotepreves et set on 1 ber fc ou west ‘ube be balan 91 wh arbeen cdngoe Jay Ar yostae sloped tothe ter Youle cise me ‘luce do tis aed amor ouster dae ose he 2.5 Clarity Your caresponnt mst eal to ranean youve tion Stes ough tected So and tere arumber of wasin 281 ‘Soy quck awa nay ioeed ‘Soecaloneangin carsie arreragnaesneraionly Sider boar Swear joven IRatyou comeepondon wun hhatano means orrowet ator? Sore ntenatorl ogarzatons 0. DengSsteh ben btn oat Se EEC european Economie emt an UNO (ring Natons ‘Seonmzaion,Natons panasio, 22.051 Conesratn orion Induce na TUE res nen2 cement ot ele Congress ae even es hoy be oan oy hein ome ores (Shore us rk youre at oe conan Patan etic ite tetera as2 au epeuegeeerenatom sesuvameree a se sore oeamoe Roncumecme anemone, Senne seer Face ae Sema reer min sera ates, See ett Serco a onan eager Scieeeesaras ena iiersaemeas er sess 283 Propeations Speci care sou akon when ‘ha repcstere Tris eb a _ateronce beeen Te pce nas bean ‘peeaesie £1850 Trapee paren roseor eos C1300." 2.6 ‘Accuracy ‘SSesimeression on yout tao. Spang penne, ed graroat ‘Stolcato choked cry out ‘Raves come neways imich ‘aceuracymaysplyur mer, agi ‘nn nae anne iiemearemees Seen Sormeracoree Saeco. ey Praise temtee are memes, Sigeemanremueae Bieemomeses Sources ein Sone aemsuaet Eom Soe tacanee? eee Eger 262 non repng lett, make sre ovate erences accu. Yourtonesocnsrwiintbepetses{ig rctimodtly clear wich tr youarerepat. 263 Pes, messurement to. Spulacare must taken whan ‘heir pcos or ging spetenons ‘ichat mess wos ee ‘Seoraagieg pcan atercan 264 Aways check natyounave actualy loan ‘areal Pe otter ‘Stlcelnaet PHI, wen sonny ‘overnite ian ise mana Secyathare alan src 22 Points to remember " Wrmaon yout uber 2 Banyoriteroecr yous wagiomane suet ays renting you warto 5) asaya 23 Useaaipe tl paesvect 1 Yoleteceraudoe cer ana nemo Take ce wih Siedios mctres '5 sezrsey'e mporat Py specal tensonta tes nares te ‘eteceos reoraree, pees ord ‘Secteabons ence. 2.8 Words to remember longi Seerara sequence Sens Siren teuresy a ‘tow arguage ‘Soveazors| ‘orpch ‘bimvocuceoraset ‘Backnowedge arene ‘Saraw anendonoseting ‘Soomtaursonating (emarw apart (Grestss eo (Bonsore catalog ‘Sonoorgs me conact ‘Seoroa serEnquiries ‘Methods of enquiry; asking for catalogues, price-lists, prospectuses; asking for details, asking for samples, ‘patterns, demonstrations; suggesting terms, methods of payment, discounts; asking for goods on approval or on sale or return; asking for an estimate or tender. Ra peer Methodsotenmuity Hietmcetrt = acess obege th aeaton (Goer ote)neeensin a ste) ouractleos ea, ro eoesesseerems igmeamannee ae en tomtanonaers aoe could yousend me detache refngerates ‘nee ting: how wel you trem our SEminmincss Sern corre ‘ear aboas nth ype fot ovare enung bates Se ra arg ‘Sule sass pusher tom ‘noch ebootwousenet32 Whiting letters of enquiry 321 peng Totyour super what sont tom you Srey based ncurch Seocaire Vine on otne man peacoat snaveralcnercain Germany, ad ‘reat imar oe ear Sakoyoememrancad ys, eaters Aenean mPa Jing taavoms Caves iWerchatariers ewer sci by Soe Marco Cemovanottianiatyouwere swstdn spots Tres Emeassyn Masia vs tyouworetonngtoran ego Spam ororesorou posal toute her eerences: ‘Wo woe mpresscoy ne soeconot pardenng lt werecipayeo So ‘Enenornosin fiona Our assocnes nthe pacsagrg ‘ety speak nigh aly! 2a ‘asa machine ae we oo 4 Enguties ave maroon abo nam Coadyeusordus 322 ‘Asking for catalogues, press, ‘rospecuces ‘isratnecossartogheotet Inematon abou youre wan asking fereasogues weonres bots, Coavsyoupeaseserayoucunere ‘sraegve ano pce tir esmoten ‘Sores? Wo apart mresed 6 Ttaurecpay sands ‘ocr orhatoaysto Greece ane Groote angus oes? (Grimes taore mono! Semsar® ‘eu aprecte ousendng mean \piodgprestatieryourbutana Snaon net aurm ana wae @ espocetoanrcolege ungime ‘ota ana oe a ape ‘mor nconputng iumert nase’ ape and wos ‘Sipe cents Pease sonar ary (hele Fr ne aaron tes ana Tony Gone Mesa ‘ru Seapayon Tony cacan23s Lee werniee pet evans srwmeresa ees Soomcnaete Eaiomenne Eee ecmmmts Serene plea imei mronteret Sie Se. ‘eee sate ‘ib arering ne aves 0 tata unease a Foy ‘oyoa an emaacury Reese ttpo tices ston Could you pleat ge meee ‘ntmanorapacteoree St az wnen ‘Botonotyou summer popes? ‘he Unveraty Conmuncotore Syston! Thonmaveoenangenoareer 324 ‘Asking sampes. pate, ‘Youmahe nario scewneta mate ot ‘sm ots ke beta pcg an cre. Mon uppiew are mhnges pone ‘Sle arsatems so alos can ‘ind acomplenioses nanny Jutotsoratintatceseyeuwovcbe ‘eoeconave oveehooe, 2s Daria, coca seg an oaraleal te Enc yeuwantobsy ren enna couse please ‘cnwce abate cou? ‘sedsoesanpes ste mario, oa ‘ram brs. Cou you norte Sarge aleat mo cnamplsctiese migenscwrsinne Soe ange? movin facto se ‘rte you cout ranger one of 328 ‘Soggstng terme, metods ot payment cours free aay nt ne pspecv {etomar anny eater rans weve een“ cartena re ao, Fiapossieomarson tm youy tipecteorninconcessons hah ‘Steere suprise {wg change rn sagesing Yur len you eat cr ‘Brats ye oso pce Wo osuaty da'on 230% racegant icf rd cre 1.000 ‘Asan cur supper atew us sete oumaleiweresinceasoy Ueunyoetsauracobuns ona ‘Steuer apart accopance base ‘Sopnrmeto cyber Gaayeuttus ow tyovstoncsh We rtenato place sstanta oer, srowouitnereheioanow wat ‘amy acer you alow 32.6 ‘aking for goo on aorova or on emotes how ine ioe ote ‘cing stem rot ih espa ‘Theytey oo abit ey ge eots on approvaorona seer rotun ‘eveigwrawowcatrewa oo ‘fui wartraeretarencee ew ‘Repitcea tiemson erento ‘gona muetoeourmed pat eckaselecionoase Mower He ‘uly creping on cer ‘rovded was anineosa/onseo Eton els aeceprne we ‘tangy our oma oer Inne ctacgue we eco es eo homyou wesenatyouare Ineeducng anew ine nar ts lie we aprecate mares rsa frm wl petecton ‘Balsa wear tau how aur ‘tact dure wauaiveioty 2 ‘Bona aeons Moultrie ‘Repeat ery Supt emi (arenrege comand ripen fe Too morte out pcbany be Sroupheeaanishamaral dates 232 Semmens ioeveemeerre: obeuieaeniny ipeueeece Ee aanaion Score reuee tags arefons renin eae arm Sencar om Eee eae Epona dw ThZoa Chai Conoay (erte depose lerams! wast tee een nae ansad a win Sno see4 Eames ‘ave compares nvng ates ‘Siplleneoacion brat ‘owe dco. ewe aisigecran osreares anda ‘Grecovrine sais incuba ‘onwactats mts coma ri Gonratona/Nomboeupr aril io ‘Sepaeanglnsure core The wore ‘einige erecng butane crue jmoa andere amalte byron Gacente’ yee Sangronara caper eee ‘eenaoe euro oe Iteatora Motors Aa we re bnerecsssctastonatng hor Homburg facory Atpresor wee ‘tng cover ongrearng ees: \inoray Se mereasy ncomerg he ‘lone fy autores pacocton Ci Enka ys mili ‘rectors ome woud elec Ievrsuvoyo toca ana rept he emiraviow'o sipping an ‘seimat rho resoecton Seaton or gunarons woos orecessay. 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Iwouldapecitea poset sey ant mde pres Yous my.3 Enqunes Disc SA uh FOR aaa esse Dege ‘Westen erecrd aor ne cena Fis and mela Cou yout sth cantar rang andes ey ‘all epee! cong sn whey wal be sale le ‘ec cass mins of ony dass and menage woud Sisbetniph fyescoidnend sone mmples en ey ae P Gerarch 332 Repiyto an averieement Insteter ne customers ring [nacvriamenttorsassuse wien hw agejounal Tesovowet ‘re to ero, ote rl ‘ove toaoefor asta 1 ny doe, ary ny ar ‘igo recor soe 2 lehoinorectcin hah uot ‘iecaonrbwequalty cases? 8 What wo Binge doo a egure tora pcos an oe™ «Now dish ee’ atau the acke? 5 tiheleter cog Boa = at stauidne conpimertary sabe? 6 it Gere esa tout ony333 Engiy tom aby ge Fema ater eve ages er {er ew unre agonear {rca rte apr ‘Singontehat oer pecs 4 Baguies Sanders & Lowe Ltd. ae eer = en HOM hm Garania ‘ney 3801 esr Srorkadar ‘Weare wing youca bhaftou pepsin Canada wh are Ines impor choaware Som gar cost yesn i ora xan pie tion Yt (ou peerage chain se i North Anata a pray iso sunnah quay ans our Prosi arse Kiss LW Lome Ns)2. aes F. Lynch & Co. Ltd. teatro. ST mom aires rena Wa were mprssody be slate toners at Were dep hyou ound te Mecewea nb wae in br sie atnge ca ofrer cndare ogo emanate A ty pret drs we tee iy ‘Sct pn aroma 3p blcectange, Soames (gusts one ue plese es Your Caron caequ sec IE Wetepets hero yen L Gone Lane Casta as4 Enquiry rom aretaertoforlgn ‘manutacrer noernieanerenae Reeareerees Boaters eeseun. ene aceeeenee Serena momeesennscme Sores, Eee cnr "een notin EE nae eS tween toe 1 eegoeamamasaentr Same PRSSRaS Sahm ne Eeteacceet 7Egigeeeoaen eeemcer a Ree oeesr Someries338 Request for goods on approval lusrugra, hecusora has ea ah ‘ergensultna about ones chased a povsoral one bouts be ‘Scorer arcu cr ‘lags ootumng melas on Erandiorem incase ‘tress renatnecsary they ‘tre images cou noe ‘Sppinronbencanareres Th ‘pyioowenaress3e, Questions 1 Wy cove anes want beets onaprova 2 Dooshe pect Cit gee? 8 Beaune R. Hughes & Son Ltd. Se erate ors IW "Tk your oa dle, You wb plan ohare Siac emt wich etme eer oe Secs ae than ay hats sneer ESieepocng atmo ae enced cds Bh. arene. Pls, Has3 Baga SUPERBUYS Ltd. pennant oe my Wnbiey Sport a sraopang nw tanchsl Supa Wenle Hgh Set (Greta oar eg mow sesrre panned conan hte re ee “Te wo walhano be completed boleh nt Fobra a Yoru aquzedtonin scans tha oe ib ne heres ou poe sora Kah non our Managing Deaton (hi tion Isteamange sn spree. Sean Landman Sse aon ‘re Werbiy Pn C8 338 Fequestforan estimate ‘rope for en sot opn ‘Seniesa wns, te pyiohsleneams 37 Questions 4 Why isan stat aca? Wye [toss topo ature” 2 Wnatnaribocora ere he ‘simnaecanbeprer? 23 Conworoy Soars ke a2 Setoy ware compate heo” 3.4 Points to remember 1 Erg co kb tm rau ory et Fora rau wrest 2 Give cts four own i wa (Ciera you wer Gakic, eee, Erogcmeiecr mcr, neers See See ee ieaiactoans ceeekoeeee 17 Sle witha sige tharkyov er bacorars onan rom ‘ean you wartime ee osotiy of auntata oe or 6 ais 3.5 Words to remember ‘omake angry about aprocuet, {Sonqare somata rues oopersive sooty Pedoont ‘ans acoure ‘Forni acre statement dormant spans occpiance ‘Brorercange pear onsopov! Goncroncale run ‘osockaprosuet {Sholay a stockota roast toinvtaekatansr onesie ‘Strona atone’ rosie anata retorenes ‘Sproce np todo eerencesReplies and quotations (Confirming that you can help: Selling’ your product; suggesting alternatives, referring the customer elsewhere: catalogues, price-lsis, prospectuses samples; demonstrations, representatives, showroom visits; quotations: prices: transport and insurance costs, discounts; methods of payment, quoting delivery, xed termsand negotiable terms, giving an estimate. 4 Replying to letters of enquiry 4.1 Opening Morton ou pesos cuoma ere acto See oe ‘lea’ umeh nae tyes ave notechared romano “Thank ower ori nai Mone fae et ah (iso ay cer rences et appeal ‘han you your era oie Toeeit nen yevanea sec! rasa thankyou eryurenaiy fay 1Oard am pessoa you ‘ate wade bat 500 9) ‘Sera ioscan natyou vere Inresod nour esscron ot Ss aepename sanreateeton ae ssuieneammetnn re Renee" ‘nate tomcat. eee peeeeener pe aecurtstoy woushave rope lng oki a000 unis fasted lermyeur onary We can suey ram stock ar wt nave Rovewtiotmecingyeur dary date am plates iat we wlbo ate ‘tere ape ates yoo can fe coarto-sor ary 413 Seng’ your product Encourage of persue your ‘eepeetecosemerte dobusoss iarton or rn etn aot your oh navigators ek oyna age an rir Jpumage are eunaeton Once youre seontte Dota e000 Staalonwe ine yu pressed ys raaneee pevomarce ean ase yuna te Orage Snoworsartenestauarary orcoresins upeoned yo Pepin tone 414 ‘Suggesting ateratives you donot have wha onouter nas ‘seer tthe terave oer fromm butaonaloneaetre ak feign sto. ‘quattescrne mace you aster he Brae har aed scvaage fang wermaung pate 20 Setzer ‘Morcanng avg ben rpacse este wnen'e igre more cu, Snasoorze Ct coute laters an oxeatere ‘Rana ower monn theupratrng ‘fare, Bo senting coe hare ersuaded eusorers oon ‘Sram mavecongenme merce Ferurahy Taser Pests have Alena anon ene saree, anpie orton iiconnen as Aetna tre pomsamaro Seaman iegimioreaasaees vetnenezron ee arn teniecetiee Gamatbealreptoyon‘us uty Grown oven Fou wouscortomie ome hor Wor lager maniac pu cater ‘teas real peestond © racine upper anh ranet ‘atau garars re rom preston, ‘inon arorger nen ie ong, Ssloes fae pater Evening poate yours, youre FavetotearteongureSeowrs mma reeryootoht Deore Sk me Mentor 28 Pas ‘Quragents in tay ae nis pA Va ‘Stutstocoteurgeaae as a soem becereieheeen sateen Searels Feenceamarn Ce eet eerie Race, Seeecae se cee a meee” Sse tr aoe tng cm Rereeerreead EEE incom sarap Senecaaree eeaeie ears, ieee ea eT nay Boece Sera eee cern reform scammer SRE Bebeniee CCenan greaucs 29. hear eave, {oronstting nines cases ‘aroun mani snd aroprernie, Sr aoneo Tequesta Soy ed ower, gpa al he (Sia ora eocuti on ashoweom. selcmater ft etnare ‘Sacarceabate Wow* exrepreseraivete oui anode! Sonata? ttyasoremcreseain Stans enced prea Te eriosceatogu nl gveyouan ‘Souotina ype ctacinsogspnan we ‘reheat we spgea tyes {istau agn'sshowernem Foterdam here can cov aise Grocctante asses ewe abofoinsta neequnmere ono ino ouch eng {eat eve yeu pion anapropares teatonneratteor ag 4g She sphincters Sapoene cen Seam Grocers Somme magna, Rogerson Serres sen erecta ieee Senne imme htt teasannso Saas 4 Repose quotons 42 Quotations In yurrpiy oan engi yournay srottoge your sospecesatamer Sepotson Sows ngude oe gee dase 421 vere wom ocr, sees aa severities ight ee, Siinma = Daren Heinen Mecmepepee somo, eens too feiees aconsa, Arig nt imienenmeat, eccie cemaseeres once, icecream pote Sophie Seyi Boner ies eee esis Breen fermen inten Eeoieoctnantat{Bees and citone Samii emoree pea il Rename cere eon Pee enceencone erence fear Peer tmononmrwenestsia0 avers res eeee 422 ed eee eee nares Seicameeateer Seer emeuaaee! [GROUP C Main carriage pid OFA (Cost an Freight names port ‘STaosiraton eg Be ponte goods ‘te gora Dery has cccured wn the (rose em on up ae por ot ‘Ripert fhe ele pay a ovate the pont ey Weg ages {ge nanod por of ennai, ‘She pondes he bayer wi al oe ‘arapon docuvoraton row seegeigen Tage pian meet Sete Sharman Semmereesnars emirate crore err Beirne Saageesremen sei rme aera aay ergy peter Rgneniess Ene care Reuaniees e sceserrsoeee ne conyeeener nin Peaceceemana Sraaeeserenae aoe DAF (elvored at Front rane ace! Deter happens when the ber (ete guano anaes pace on {Fev cowed tor oxpan oo ‘ot dared erp oe ape ‘Seumee a rsa Som hae The ‘Siponer sae a ne comet he a ut des nat pay fr urea [Fimport cera chaos ES elnre x Sip) rae rt Deter happens when be et ‘onde trad part Heeoan © Erpor ceranoe ‘DEQ Delvered Ex Quy Duty Paid) aed por o detain Detar happens wen me bye Sno aneuhes arse tom at poet ‘he seer pave ot changes oh Dork ret wd na DES an DEQ can ony bo used tor ‘io onainand wore ‘ae pace costar Dotan tke lace wnen ber ats {he goose a a rare pace fe ‘poring cour ar at a be ‘ake rte he sla py ‘ene to por bt nol Ses ana OP (Devered Duty Pe ros acer cosinaton Deter appara in DOU, wn the Ne poe cde oe pont ‘GROUP E- Departure ‘Bc Works (XW 09m tho ‘actor or wos ‘Sete pach ang prepare goods ot ‘espa wi very tr pace et buyer now tees want i ‘GROUP Fain canage unpatd ene suena aterm teste te rereares Benen Beaeioce eae n goles oats SEE ome Scena Pacoeraoreaietay ssectemme ree coors cocareenrses Basen, ieee tarees octane Bensnaaes Eee eect Seoctnmes ne SSSeses, Ton r mee et seonometenare. irae cranes eae Pees iecaetes, eee Eeearomnan Exo: 42 oe soiree epee Sosa a Zee Seeaemenanes arse rasere tego omes Somemmesenere, Shatner Perens See eanieae ae 424 Methods of payment Wren quoting mi youray rau rales sega ey oer ‘hase payee ected Glonangs, oe) foal wecettek heaupect seca 9 izendo.santi ro pr a te a Seca ees ena nae ke fare ate, fea ata Ser cneen eon 425 SS sey rmepigites hon Zoe eearns seiner oo Sees. 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Beceem, cinerea 426 Fined ters andnagotabe terms Iisposletoqutetomsinwo was: Dy ang your pre ape acu ‘touteaig asm: apainon oF “geet ie cst coe ‘iris ga ae cece orn ‘tari bem, compensate Feauoie nacetngina tase pavmentand cocoa we taas Allitprces are ced. lunes and arse ta 25% acest prety aot Te pices uted are ex ore tune Giorarpetagnt ana race’ ‘outed ardes cemse se ‘yma 3 mace by 3.0 et ‘Serge scr bana Internado gpl, he ust be ‘inectio samen oneal {tavo Gan tisaeioe ase. inne {nanan te spot ovens t Miearangomert anton prees aromas pr ayant mowers oe erect Nermaly wea 223% race ascourt ‘or paes wih poymentona Gecurert aparetpayant bass ‘Neel arangone 42.7 Giving aneatinate Comparing ih ae aha esata ‘Grape bat wor ay elas ‘Seentraia antes tomar (Gos More oben nomeve hey sent entiatearmth ‘Towrngitr ‘As youtrow cu epresetave has ‘loa ourlagon bass he ‘tenet wnch you wn ao Selo inepentremercearg Troneend erat cnr ar (uatree a won computed4.3 Specimen letters 43.1 Shortrepios 1 Catague and pce ovina 2 ope proepacts roves se 2: Gonrtinomaton fepyioas ie 4 Repiendgutatone ‘haku ot ene f3 mae We ening cr Sg ‘Slog Sarena ago pasa ae ‘ester Spec Pacnssectsa po bows bet Youeoeeey ee poner pape coveting te #0 Seater Delete in pe Societnageli hiensaresemes newman ‘ts iss Dear Woon {bso ened ern anetr elt Saas orem eer ad potters ema ae pit ‘Wotregdman mm mar sonng Nt een Sia Wewslte pine my sy tute aston outage| Rope nt anton .G. Electronics AG ack a Be wich aes on ‘ecsateare oben gh ant x Oye 208 ne ‘sotey wou eae sy po tect Ty we Eloy Reduce an aon ane acorn rena he ‘kontae nr seso meni rey eps seat ‘Setar cdseste cco cthaslow ce anda srlipttraran nese anges, ‘Seid ened emacs es ebave set by pepo saponin canes ‘he tt oes ner Re Gictaca Row Seer ® 432 Catalogue ane smote ‘ailapes on castes he ned ‘Rathi was late ee tatne433 “Soting' te product retest 3 Sontnatot epee riven geysatiaeine at ‘Saree ror mee sreeatntemses 2 Emaar ae ae eee {Became eeecrwarees, eee, = GLASTON POTTERIES Ltd. Matte veh = {sn 1100 aa ea rene are ay nd moar encang he Siiipecodpece nue ‘Sie hy ene em comer are avon cote tos mot han yng wich ete cogent ‘gw see pana ie ane mat oe a ered pemstt ye en ene ce Semaowtrosared ‘eae ato peas ut Easter Caan saber ett cdtoas sgn tn erate neh bat er neraten eg pee eet ance re4 Rept sone D&S Charcot S.A.R.L. aah ‘oak nd eran ou epee ie econ etn ome! ey inp o Ta, {atten dnatieea Bgan Saas ss np olay an ‘Roa ie bom eeu py ts ot ma Noveroshan etapa stacy rw ge dame oS ‘ne curmandacuers Wo mio son. Lehareot Manager 434 (Ofer of anatrntve Trewnohesera oto stock he cierto an aed (erlohelscterngacusee ower snes attested menew rasictend enews naring ass otormaren essay oon Beker eae en bo 4 Bossi Chaat ycni 15 Gantt Cart gens onthe ‘stoi 6 Winch eganzaionestaliabas ‘oy eguarsin pum?rep othe gow enuiyat ae namiehitr Cae fF Linch Eo aatediarcoran concen. fescaton nitro Cmloot ‘eter does tom coun eens biteogerts acorn 7 Wa es sao say hnetmbas ileror cos ‘ero nes? poss Satex S.p.A. od car Seep eer eer iota ‘erro bo i ning Yon bom ‘eure 0 bal ea lowas rade Seah Shannan denser oa ‘Saowe metre soatubedeamstndog aman oo “tan iow fn i nots te oct pe Werte aze yaaa cody al rope nad se ERECT Rice pene voting ee TD. Gewsio{Reps and unions HOMEMAKERS Lid. heron 57 1DR Dose Haha ‘Youmaran hve th sel kz ousted (Cat Na KT) Feu ver aortenaferbanen ie eae 1 pros otde No BLE whch yoo ences wil be mint, ‘woud outst ny par fe consent ou are etl Yours scary, a noir 436 ‘Goodson approvt ‘sw aamind.3 nes Wo ene ‘Som ona ante ate wt 20 Cit ‘Srureagoraguretroure ‘owing Me aghes a goon ‘Stow matte rugesnes eer ‘ogous ante aterm phi’ oracetveryron neem hs ‘Seugitine creme asker Bosliaragichar mcs437 “This an ostratasertn {abate fom he toy falter. is ‘reptiles 3.36 4 eps and uesoes Wembley Shopfitters Ltd. rk btn ama Curren ven stove premascn Tats reped bo ‘sunrasparne in reson ween elongate ‘Smrerandanage ch ease meal na oc easton Cat Snbawinminion sing Sool puetaer x Gist m0 Grgiiatn Dantartaene@mo Fz Stents te ew a ome pi oe 38 ‘hori ng 20a suevar ero(Ropes an anttone (Gooyandbacey none ys gaara putea wou et Reckoner mint ae tt {poate cn hen al 3 \ntemaononsonae We oak orwarstobnnagoaayoussoe ageanere, Plant ventions 1 ne he bet uct mater ot ti 2 Wii Separate is s linac ne tn mea? f Stetuessi torent gee 7 Whaisme poston ot ts?44 Points to remember 1 Trerepito anergy does ot ety ‘styaureunomar ame youean ‘lc he pros or sects heat ‘tesabou butts nacio hat ‘free, condemn anaes 2 Rroddpenapiin expressions ihe ‘Weareinrecotatyourengay “Winretoenceto yaurenqury em ‘eayloyew ena. These 2 founcesine Wesretnngthe {anyateenngyon or ne aurea ton yee Eececenme terms Geoceemmenats See teaet eee Joserheccos Asroghaorars Sere inch ecm arn, Eetrteeanmtee eee aero, Seamer Eoiecen nae EScenean Sees seaeen ees Seo 4 Repent uote 4 Aes younave wien ute ‘Stovoecaitecarue’s ‘lento ee rccea she pot boi fowe or sean torana Srp sos hep et inv tacoma habe etot el coues sa skyoureat tyes Sines er yout youn 4s Words to remember = Sosepree Drennclsve of deve charges ever rm pres ‘Sfosempren ret cyst 21 aye) VAT va Aesop oracseamptom Va nan. ae =a Sater. erica, for "aoonra) FAS ee alonside si FOB feo on oad eR rot ane roa Sie Ear Insane onda Bes aera x shi) EO aeorod ox any ty ceriage pals ‘Srage owars te suply tom sock ‘Squeaaaiery ate {Steet acetone {5 dae a consent Savory noteOrders Placing an order (covering letters, confirming payment, discounts delivery dates, methods of delivery, packing); acknowiedging an order; advice of despatch; delays in delivery, refusing an order (out of stock, bad reputation, unfavourable terms, size of order). 5 Placing an order Se esas Seana. ceenecuone Serer Elo cover whe Acorn leer’ an falows youthe “oporunty oma any nosey fos and orth omaha ve een agreed ‘rake aha pont sea butook Trough gucelosee wrt bo BLL Opening Bartana ere ese Ors Tre encase rr Na A154 050 seamaster Tanke xe ey of ay (eperi he Caste ewe you But Crtosedyox wince ‘ria Bae or Your taro 12 Octberconaroedme ‘enlacnarcata tata frne Tomerre matenayos spot bout ‘rrsrs psse tna encedB12 Payment ‘Corton ete eye. As agreed wi dew on ue 20 Gay, socrers agar accopance ‘be Socuments ba tro at Bane ‘Beemadedy rewoeaneistors Grognch weave ateady ated ‘recone fewituenda parses ange agieesatpayorte ee eetacly 513 Conta are cours trclincur ana TO% gary ‘eco swes Fat wo wou hoo say at he Bis rade account saat sation, andwe conan og acvarage ite cash ecu you oore fo bromoteeionert cristasapeoniedus mem pace Eanverovouseatoare tment ‘enrere 814 Datvery Contrmina debe es. ‘igessoma matte good re Uiiveresotrene Soprano! yb Fb tim fern eie gods olvred aor Pease contym nat yascan compte (Goong othe superavtet planes ‘erhebeomng. 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Lynch & Co. Ltd. Sears vent ‘Vache aps (a Order Das Dear Cas, af ees ede. No DRI or mers arbor ‘ermsofparmen' coco apt paynen ba woe nee ‘io yop send te drpeg decane ou SoM dat > "err an (Sy Bn), Do Sve Boao 180 2Einicnerpace We wealsorerocnta diver wats he ote weeks a eck ‘wats ourscmowndgeent Lime! Carne ioe Crane Chelbyer‘ORDER No DRAGIS F. Lynch & Co. Ltd. anes ma ins..A ore, cusnty | tom description Bet | CrP ma 3 | SRSMece. ME |es- wocsimcn temic | CoowetTat Pe BPDS eis 542 ‘Tha laLypon& Cosa oreo, gener Ee rmsan Be 1 corneas ‘Se coeeste Longo543 Aeknoniedgement of oer S215 5 win par Mr rane ror otras et Satex S.p.A. Vasireen i i ome Met crane, Ca Baer st rae D8 Flmmenaco ue Nobile ‘emia ‘ONE KINGDOM urease yon oc DA ich te i wD iscolntimasoncoua nomanyanooes =. GwsioSatex S.p.A. Met crane che Bee ot Orde 0BI6 Epona cs Ua Soom ‘wre KINGDOM esr cre, We ode de yn a eda ne igpotie ‘Setar Nether ay banc emg =>. 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Note teen Vu oe Tar Va) iGieat SOE ste ootenmean Siero, ieretss rst Ivo he supper ashe io ret ty ago re mney or ‘ung even. 6 Payment AOE INVOICE No. 8195) D& Electrical Ltd. seaagreeeie tempore Ta. onenac at ae a teenie tare = Tea « vaso a svat es “INVOKE: ‘No 1086/43 GLASTON POTTERIES cre nnesos ico emg pais ‘Guatly _Dessipton Gate ‘fea : ee x smog a ss mace i tg o22 mae rroee seen Erorenemoens sree Ee aoeron Sinner eimeeramsance Seecien tee Satori, Peete Semen Saar Sense Someries Seamisiweaees Seneca pone Sansa eee Sma ‘Yuwie tom te nyie teat 1 Yate atta ote imi? 2 Hownave Gaston oxpanes hey teeter crete ace 23 Watson traneacton his? 4 ile date «5 How etn um etted? 6 Whataoea bese mann?" ayant Sonent Faccour ‘STATEMENT Tesemrenemmcstcte SEYMORE FURNITURE Lid. Pearce. 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MeN Peso rePetey Pemond Co aA ‘este supa Mactense Bost. 18 Wile Dre, Down ‘Pleven Sot ater ay cls sr soa re SE Sie ear mar ey ‘Wowouklb crema rts nat opt eon asus yo hat ‘Yous sceret, Mera MoreeMet Menon ove Beary anc Pere Garant ‘my 31028 lamropiog yer enguy fie 16 Fabry wich sk Iced hn ynterd nNeycoe at hy wae 2 (asin oles a Tam peasodto besa do ‘tf bran eosin epson n Nor Aner br bother ‘rath ny ny onda er nae withthe amare he ‘hey paren dls wit ar prblens Imig alo ato amare ti yeucantave every corédencein ts em note tem ‘etc meee Yourssncetey. 882 Fofree's reply 1 Wa gn dobtane 3 Hor doeshe mola ey ar eeaworty 1 Wa mean ey sen 5 Wich woes near corespond (Cin liona: gocntouch wih ‘eure supper racing Sorts ee anton883 totarta referee eis acter nang olka ue ‘eather Inprevaun on Inter a6 ‘Sercasamer F yncha cased Shoaioned fo ae soonsby ‘toca otoncange Socanens Sferesrleonces un ane ‘akg acess Satex S.p.A. et ort snap ‘Sor cower at Semele Rosey Dear Me Gover, Yournane wa givnto uy ML Crane te ce beer. ech (£6, Da, son nue Nowed rest Suma BUSEL wt thse aed tp arm ostetnas assay Aaa ea romp ends den ste sound one o most eats ep Btorerenncions =. CavsioGrover Menswear Ltd. McD casio han 8 ports’ Vina Pet aps ‘oie Werave ad contin om F. ch Oo. Lt they manta ‘rasrtorooson ta bab aan greys own Webi Bn ag with tom en ean tow hence Sots fpto 0 water one onset ah pet 9 tects. aks respons obo yous thsinfrmaon ‘Sede vomnd you ear far consent Yous ancrty. T Crover o.vet aes ed poet ae aa Questions . 2 How doa ve Grover extn Nei ‘betas Sains econ a Myleene «nat rovr bate {react Sao? «5 Whatworie waaay the Inomaton rata?88s Negative repes to enquies about eatin ‘inher, ew rua trey fonoanysoemsnon 2 Therapy nticaseisuntaourb Notes he wer doen ‘ecomomy brane. 2 Thereof slater ada arteries te “amrepi la 10 Raph oad cn ‘eto Woy beast ‘eter pt oe aan tener ‘i men econ eh orem Dario ‘nes nee 0 ap. oct th you ey nretncman P. Marlow & Co. Ltd. Mes spate np Tres Landon ora Dear Me sea ‘omic erence ce Greet {od oration aot Fon Rtas Li ho bt sec Son depen lan ey ce Wo yoursna ee em a ad any ba sine pat 2 cout oon a ben kon apa eect rea coun what atte oye sont saint {de wheter hey nave over ae er ane ne ‘Se whet ot anes been fst Daa? rosea? arwecaeund osc! ‘Yous ancora. P Macon 886 eter to Enquiry Agent Chosting on actors cet atng ‘aan Ercan ancy sows seer ‘terme sot anus Ouestons Noctis, aca Hieeoisaaae i eet «ino toer arow coi a So Bama7 Engly Agen reply vestons 1 len gure represent Fans eure’ 2 Fvelap poceeangs ever teen a Hoe Fazon ve gon cust teres « Heetansesennia + BoE yt tis ona 6 Vint coe Spade ek Fons poole? 1 Vink wortsin theater corsgond ‘bt ong venue aes sty nceme: ein rene ome CREDIT INVESTIGATIONS Lid. ee Meow rset Wetave conga cremate no Fac ears who ‘heute abstin yor ao pe = ‘Tenn aseiiied oy wih ated a Land ‘Brie proceedings le tas oes ac set "ere cman tnt ay = Tc a esaghtly LB leanne reone ei eh Fae ‘renal pats Bech ope et-Dtabo casey ‘Sac woe cco! be le pares ‘rom ou gunner weiter hat amet Fane be ds in mm sss omnis bre macnn tte cob dosontgoen aboneny somarhare ees ‘Sema Sy ciel et ‘otopeisnmanen prove a yore ny tte ‘how ewe amc osm SSpevte eevemaatowtat8.9 Points to remember ‘ome hectanerwe hat = : Seamer Eee rage Semrese ins nese 5 Wrontneng operant he timnnoyou sean you ae trqunng soot Totten ha pect ‘Srongony ac ao) ou bt aot ge onions 210 Wiordstorenenter aa Saker eat ‘Sater tek upreterences Sterne ‘repuaion ‘epi reece See = Ew Stewerscah ponent kts ‘reuments sone Sepance oorBanking Banks in the UK; commercial bank facilities (current accounts, deposit accounts, credit cards, standing orders, loans and overdrafts); international banking: bills of exchange; documentary credits. oa Banks in the UK Eames irowsietatnees Secreta seamen Za enanen Serene Serra ee ieeirerecete Speen, Seleonrean sae Saamareeanaen Recenter, Sapien na eer soe oneaoenda Stoo ae merchant banka Sitwe peveatrynleesteah nie fener sams rennin en ‘bom mercoretaconnt pest teow Sevag eran Set ‘cure. nto tomact nebo (Sn py scout epury Saning ror anata irene bk Gre ston Essen th ares bton De rorthan an conmoriouna ate (ove satbiy oir tn ‘Serer ranchos treat ican ana hao! Westanat9.2 ‘Commercial bank facilities in the UK p21 ‘crent accours canbe woaby ‘Seine Ut prow thoy Can Sera retaeoeoraorancts The ‘Shravan ofthese re Seep ipower SRoyinecomer wren prea ‘Sage lrequrestoprondencreave ‘Si whenmaostne bon ‘eoraisorina chan sd 00 {Siontemeces theca “ecard oat 8 ecash cad Ting manny to sawn orcas ‘feperaes omen obaie Sana ‘nough chguos can be can ‘mech ry wil ee ‘og dye pout ara ‘inn cepasting caso cheques 8 Donginaipietaadioreoqebe Bape sero, win bar's ‘Sind cams ibe DOE ‘fatb cpant as mace. tis pone overran account (Sumer moray anhare's inertia burcan on be care wt ‘Retankeraragsresgreomert ‘Sherethecstmeescaciemay ruse epsom caret orourts ‘ov veromtacnng re ‘Metranty mes tran exe Seve sande nnetinetpadon cart ‘Stora blnsee ana chrves bane rare raion Howe whSinewecotnreaurerens 80.4 ‘Wamu bane andar Tesnbrceenssteropoe Mary rs aver anon curt Meare sa sent pra Seredbicnmace anda? ‘Sear paying one aaa One cecgerycts caarectay erat. mapeeueeee eee Soccer itemise neem cece eee Ee erin iesemanmicceace Seeeee Reeenemaes See eneemee Semtianantene 923 ret cards Cri cares eet testo Seistenatingpeehoosin tons Stdtorabaneerwre pret,seers eae Seeman ec maior 924 Stang rer nd recto Sthanrert orange aya, {hrackthe bart oanderihe moray, ‘shapes onan Tront Asana ror det okt SclequendlSscgein se fier carerbe canted tess Pepe apes 928 Loans end overara oars an ovata ara ‘Spoarent Alani ssahybo Ghevd oy anegotaie secu ‘Bases a payment specid one ieiecbylon au ant ree ‘emeney tow oad Anan over rower Be Siectow svocoumptoa conan ‘Since hot 180s, barks havea etieden ideas ‘raegeot ine usd Sones who ‘Pecatrcin enn neyo isomers bu Rouses snow ry era tank, mina bankouyng ‘Roprepery rho cusomes mete ‘neon sanics the bane tar maaan, ‘Scourge end daunting soe rc negaicng decenta3 Specimen letters ‘haa te 18 Oponing acre scout Srsura ot stanton shop pies to fartnow tone isonnj masa or re ‘Tspentnaatnomodotany, {tRavgeot asec and a reo fhangein estes reared thes guetta tandng oder 2 bans antetar eiaae ou mt fen ou erin ne pes nen ‘ange fe neta. Ss tS eon Soy (Sega donors cammer cofoparoy apn pokey ‘poeta ces yep te tat ar I Auguste wo oot at ‘ponte chs oer assem bed a ‘Steen eos Haare ng oe Rom De Sey SShowetaenae este 210%, ‘payaurmsany ett fib unde Reade Ln Be See Landon STN by ung ae4 basing Senda anode menace ‘un wayne 25 omy cet et oy eat ‘Spa wasdbe oni orc amp be coset ws 2 Carcoaton ot acheove Carcoting semen mast doen ‘tart on phone Bares ar ‘bigest pay cheese payer has Snesinnscuron scours She enka nt ten poco prc Tranter of money hom curene cum copetecourPo Seeeaunmee Serre eect ‘tes, ant coe ne bare Sopemnecmeciwrragies Eheeee resem weston 1 Wty nas ban nanagar pase Misoiet constant 2 Wrataneshe save Mugs (oiewans snoverintass? 1 How deaehesogesti Hughes, ‘omens ovr? ___Welsh Co-operative Bank nee - Dearne ‘rw bas Op os a pat ‘Sevan ymoutuetnce tae poe comatose nena ‘rbraty noi you mate nar aye soa Se” Tmbana R. Hughes & Son Ltd. etka, Mentnagee sm Aupat ‘WasnCocpernie Bae Score ‘ero ae1ta Dose Mr cas oot age Pa so eo my ‘eeeues ge aed ooo ON to cue wa ferboen cared Samer sn atop ne eterno 200 foes Spm cm ccna rsa ‘yn sin nd oes K ta 933 Reply eve ot an overrawn Me rugrsis ear atine cor Sararesuchave been pea wen ‘Sony sete ta eregec erty ares wen Harmar ory ‘eon goves tances aa Iideaterboapalencvo'sceat Marae (owosd Sanceesh 1 Whyhad ate cmon ie 2 Wrong naan? 4 Mma e300 cocreqebeen ounwe 934 ‘Requetfornovererttoroan Inmaiter Mr CH of Homematare (Ca'wartio stan emer an ort roan penpendns tantra ose Seats toranapparsrento aes feieter anata heats HOMEMAKERS Lid. ‘re narapr asepenbe 8— Boys ant oes Cea ‘overdo eraie me expan my bates. ‘ero pst arta ben eng th matt wih reine — ‘Stress kane at stat Serna sn tc ‘Beta nehate tover 2000 arteries tae Wes ace an fr uO by aden eget Teneo an aud opy te companys cee lace soot ‘aN Tigie you al wah pec a oko eing Yasser,8 Beskog BARNLEY’S BANK Ltd cm Pai eo olan — Sean w ‘im eene ozone Sten. am eno ‘urn carr Sich arenes tsar ape ‘helen at epe ye 18—and e l le 2000 ‘ry suse bl erento os panda SS Wetcctiatte che bee eed pane 9 atjctoyarturnag sot ome bane ousancere, EEans a8 SiS Siemans, gape Sane *Tieeccugeetane Hee aea tuo ee eee een iecrnenenc EEE an 7 Whos neoanbe pis 28 Vcr words se nth tar (respon he olowing pod ‘ck Bonaed eons936 Petit ofan overeat rics company owns a can ot patel aon ard urges He aloo 8 Eiome' of Seroy sana ‘Stounkestoran srr sane fceiha bonis wing ena Benoney 1 Whatvoingshae enon ine Sikri sonore 2 Wyo Eian artnet 3 Wattrebanemanaae syrah? 4 Dither anatonanve whch ‘ight We non ase the money? 2 sasiea BARNLEY’S BANK Ltd — om Slee ‘Bottega titepesioam my ingame Seon nncce eae eer SuleSeatnom oa seyret nthe Smuaeara — eens Maser4 International banking 11622 woleokosatvaoue memos ‘saymariveednregasa sine ‘tne oon de ve edt Sfomaetnhngs re Series atten nd 9.5 Bills of exchange Abit ot exchanges an ord sary ‘rept te powlsgnhsreme on Sotacobtanadate Sono 92 ‘Thebicanbopaldabankranesy Iaopane st 6.2 hse cea he ‘ito apne crear ult stove pa Won ee ua presente ha paying bart Sus Seat iedwa tn Nong re Icons ays meds Prosonton or moat ‘it pate cto ater gr ean eepelsoner wince numba a ye Species on abil Trees 307 ‘Reragre meantnat et canbe ud addayeaterthascoen somateoreuioeere cease raat eens pores. areemnranat eee Sen Sees Seeman Seeemmemin, eaboieraraier Seren, Seamer Stretton See. Beer tee Lames, terrane net Seicene deeteeregeeteraios Shame eiseeec Neenenteentee comeeseuncemae Seeeeceinny zeae Eevmermebaen Tetoramrepeittg Serer Zraeee Sgeaaueenen Skenem Ek9.6 Specimen letters and form: bill of exchange transactions 261 Later avin despatch of bi Peston antacuing is have ‘compte anaes ‘Sine they now senate Spo ceethanga as aon uvnetons 2 Wnenshasibebioe pa? Hoan oethe es 8 sakena Panton Manufacturing Ltd. conden oe aren aapron me ve warded bl 8000 Gestpenetyourboy Nseranctes Hasna nse ‘BESEns seca grer chach oon1 Wonuetes arate pal 1 Whaisne toot onchange?Me 263 trading dapat ot signer ‘Thebilst9.6.2as forpaynent30 spank Panton Manufacturing Ltd. ey nn va = ban Sioa Wehr de purrs Ne. O40, enow dude Sada ‘nisSmibke Crpenngen mar ‘Spnaoen set bares oc wah oct ncn gy ane nego we D. Prawcton ana Oseoerekg Panton Manufacturing Ltd. ‘ena, eon nou DFowikon 264 Fequet toa bnkto forward abi ‘xgoners satin sk esas 0 (wwetsto motes tansue 26s Fequeetto bank to accept bil ‘The Ausraban impor montone {Repronous te rom rita Me ankrs el tno czas 2 beng WK. ts Pty. coe nay (Soe rain (Siceae Sree Seer ‘Yau ory erect extagen8 sencng Panton Manufacturing Ltd. eB as ro poet Ihetronan icine wetope tha hs atm aves ‘thch ope iano D. Trantin Narn Deecer (Seon supa woa wre ihe ‘ctonar bre pein aa Show noteme prema Peters Brawerwnehresre ete ‘ung eat rae [Gncsgresion doused when 2 \Genorowesonoselsvtsros) ‘Sembee tates rote sabe ‘se machneare a ce ‘rial ohana oo reitntaca tine snes91 Documentary credits Abitoferchange might be anere are som at 8 rte ‘rrmghieecaeled ut alatr ot Sectina mre brcng ede ot amen ar of creda oan ust ‘tuteenane orn were ‘teresastanc te pocoe soo \tonteteolaranara reson punalewarof wet neevau Etim rasp amour whch Secale wha en ‘Sevonteame ano recover at This meta of otaning mane has ‘ow goreraty been enced BY Eafo Chagos taveterorwmues ara ret ffech Btconuensany ests by ‘irewsonemnene spmetis tito. det eile cpm “naan char coeuera ved 135 cottcn tong ons Invooe comics of ust ané me ‘Sea tmo te cot Slave, Th ars oe creat ‘oust cnn stow mach wttttactrepare asm Fad 1 Eisen reramrrt Sohecoueanes seeneaees ara Basie on Sean atone Sieben ieee ee Semeeaes, iicieaiy {ceieeeres, Eeeenesee Reveee meas, pono a Snuioer Eaeeeacne seen Ect Ezeoamee, Sanacetee Rea seeeraneraty ie eamecame sonconee =IN. Z. Business Machines Pty. ‘Te Manor oe Shey ‘Tipu ae Takapuna Set Wetter’ Contr. td ev essed yu ops th Yous ty M Tonner Mtoe Nia Bunnes Machine Py 9.8 Specimen letters and forms: a documentary credit transaction (1) ‘Sommontry ee roan he ‘ppmsouroesno eal From he import his bank Tetegoter wna onsnngi ke 982 ‘Applicaton orm tor documentary oan Hereseens gt eae ec = tan See Tayo fino eg ot eaneton wae at Bieta eta sarasclou onc Now Sore {Rajon Set Weapon pen an ercrbeteee t ‘Beomyunionss Tinshouscomess semectond tak care, ‘noe as rab an io {bi Rose lndon Bt see my aw ora cae ‘Sutmcloetomce Wheneacnay ou at wel you Du ‘eran emi) Re ieanoeFotcy Pee reson youve ange hp. NZ Bus ache Py984 From he agentbanko the exporter iam Cot Conpusrmatte Seat (ooumenisedn ear are ‘chivarondetncuied taeme ‘tome acetate oon (tate sting fa te ca ot ther teen ae of pear Specs etal ptt arin tit an ror inoge abaoy einer ‘hepnese toe impo scores ct Inegocton ve nasi sgesay Soore wereve necator geting Poteet erypan aut spake Eastland Bank 222~~ SERRE EI cane, eanenaans, nite eta Comper oe son ad eoclond a coy othe nstoion merece yestery ‘ome How Zan Bas Welion, open an eran es {fotos a wh won eo Dn ‘provide evxanoe of ipmee, Would you nude withthe drat te ‘Billi exe) Gi cn i Neng os er tur gen inden athe Se! Zhi Documented Deparneet xe ireveabi Cre No. 240162 Bakes a SPECIMEN susesn j=" =. ee |= no vee seni | earner ect ei ExT, “RE Dee Ee erent © es Scrat mmo Compatrsby estar Berk hve aoe cairn tone enumciaeers Zero:eas From he exporter tthe agent bank “Thm exponerinow serosa ‘genoa aera ard ane ‘ieurors hy athotor ona or oat Delta Computers Ltd. Ma Year dace. common pschstges ‘ayo peace de trees a emt ‘Yous aecre. N. Seite x sma Senor Supping atc xe Biotin epee) Gener ng es) EarDelta Computers Ltd. Wate pnd nto youth your ner, NSS a eee “Roped waxy nib Sharam ees whch ee Welton n ‘nsurpoe have been passed othe Bata Bark Ldn ee wil be ‘rare bs Now aad Bank, Webgon whe mle yoo Asoo we ae nop ate ak dy het Soe Wares tt you wile plese wih he consent and bok N. Seni Senor Siping Care 987 ‘From the export the importer ‘eta Conpaarsosty er customers tw Zosara hate consents cnisway oem Questions 1 Yen wt a consent erie? 3 Nneiarhoeened oe sopra 2 Howarth barkeamed morayon hreteacton? «Molt agentoarkinee 4 ieecaeiton Sst ‘ve som rode outa Deno?988 tempore jew Zealand Bank ‘uri ae eo) acon. secre IirTaner wb statis der he poode road eo Taner NY Ben ches Py {ipso Set Wietngn Inacsodanos wih ou srcinsof9 May cr agents Eats ue Lindos vp ear 2 10ers by ona ape Lid cngremsictasppan econ acon tare debe or aco hh moun su charge 38International Crafis Led. telebmelaciuramsoscmaas err Erste ‘Sinatra arcmin eae eze® Senta deodertuboonmadecp aster tweeted ‘falter bree he weg care ‘Rrocopesctes gee eee ct len So i ‘Pe ring tt tna mid aati —< BYalw 9.9 Specimen letters: adocumentary credit transaction (2) gat From he importer tthe exporter0 992 ‘From the export the importer Nonern iy Lis, wo re ean! Cras bara nave row noose Questions 1 ynen wt consent aren tons 2 How have the anges boon fase 2 fsa aeoaers wees 5 noe Cooper & Dea en vat telocothey fay nit taaocion? 6 ina tnsNorar iy Bane Savas nemasora Cat 7 Wnatenitons oe Sat Boise pucon thr guraine? «What motel ra do rcethay have econeoe ‘eosin 9 nck nani ter corecport ‘othe thong sha ava oats: ors ps oe tore 9 Bankes Lee Boat Builders Ltd. Spgromremmetss Prince cee em ere Detter inert eepeeenenereaey emreret Faesyeree erature ixecensenomecrcemmeserent tery cnaglomesvanmceas te Serta gh creer ‘agzeccney, Bios9.10 9.11 Points to remember Words to remember Danks int UK ot aaa ct Sauce Socoweenem Bienerrahtaon iereecweiasn, Segment ieee rosea Secor mesamy ne tours, eee Eaueconmets a ons 5 Ronimedirevceaeocumenay nites Cmacaret te cancel ue” ae le ‘Srecapecrestardtheimponers gn [Skteuisanencan queens barechargos ferent Tarot ery ‘vba omen socunors cmanecrscmeci gaye ‘Sai tre goss Straws To eigoresooedoh, fayment and ws ascouring Felten oes nathave ato ony fine art agres nth can Bw agans: ncePy e omiena payer 0) ‘Seman aunts OA) ewanet inno ‘Sonconta ba Bowe soi Sdarnoord pom! senate L) \ovcaterrevosmlletr ott niegoroe mower art SirmescnAgents and agencies ‘Types of agencies (brokers, buying and selling agents) finding an agent offering an agency (convincing the agent, exclusive or non-exclusive agency, area to be covered, commission, settlement of accounts, support ‘rom the principal, delivery, duration of the contract, disagreements and disputes, special terms); asking for an agency (convincing the manufacturer, suggesting terms), 10.1 ‘Types of agencies ‘saiotaaesenen ees ‘epson an emouphn i eit Tduting apron rasucbouees {ior Se ares wharecompart ‘tonoenat ferent 26 yw 10.1.1 Broker uy bs gods or ercteanamtn teem Scoserrentecet toe, sein erae Seeene eco Saeacewo Hascuerenrearat Eeoeneus sale. veo Sertenemmte mee ote Seesanrm a errr mane SSommamaeeyerometsnintecrectaes The Commody Maso tees ‘hts roc bya oa eneootos og cose ea, cote, ‘toon ete on Sonn chon Ling an etng res rain Dik ermpoyetraxrstogeaen banat comptes ‘hares: Eranges nore ‘ey ota oncavn ha can des armenia oun ‘Specaizeclnowedpe Se ere. ‘Gonact between yer are kes is Eiko cri ‘ty. everby te nei cose ‘Teton en rg covey 10.1.2 Confmingnouses “Treen sent ote eave cer tom Dra Sinsetnor rage ‘ectngahentnerrce are ‘Srttos inane ar archeae be stro resam pice ey usa he ‘pero. 10.13 Exporimanogers ‘Shay ts expen hey an Sorter scormanape How ea! 10 Ager and agence Laer isoun nara, talus the ‘oan sna company he eproseis Fipotpimetyoanenphe Innate anton ssioris rsces hams charges, or Srargelorapeittatrg share toreentotand tn pre soa Tencertonir manne Semen Eeavicment Lae imc temtgetererccth ‘ice ereeene Lear rd Siete, ingens Seer Sa ES ‘as gorrerecnss amanulcurer era abars goss hen aoe. ‘a apen ay werk ov aeomaon (Sut ecoed ts emarat boa Siytnegoos rome mandarre on etn sat ta ool borar wn grt hte ale gent he ‘yecr ony a0! hepenspa Ponies andl hove fa compar, ‘aie nerfacre woud rodeny Saran oso tae sos18 Ages agencies wos Sto erencteeteen soerorentcen Eeueentesi ueomenren ieeeerenrc ero Tenecseta thence Serer. guaancessar Soa sar 10.2 Finding an agent is gostie tora agers rag ‘umber ol sources savers rade “otras conacing goverment eparments nce year oy oun orth county you wa e0% te comung Cranserso Conmere. nate Tre aso ar ‘onc Laos hes ronson ousnidcaton chow nese ter 10.2.1 pening Talia organanon ho you. Weare lage manvoctng comoary ‘ectsing. Weare ane othe acing pocuees iva cmomea (Enistbvaess machines hoary erorecra 122 Explaining what you want erry orange wtocan Wewaietke we apporta ae agar Snesteacronuroenarsateg [promecmtus nosing bron 10.23 losing Clneysayng natyouwouabe {ater ay hap can be ren. ewaulbe gatetayoscou Sippy una lstf posse sgerts. oveerene Tan youn ada ory Pe, ‘eae ore or 10.3 Offering an agency ‘nc younave tour uth nes an ‘anwie otra Been ea (gocolormanfacres ng ms Spree sper 10.3.1 Opening Tottneagenthow youcisnednie Youmaeecommendeatous by ne ‘Sud ade Canmason ntondon ‘urls Pere ot me sigobank Expo Deparment wero us tang us atExpahwhoyouare Weare anexttsnedcompary maucunng Weare esarg eporersct 10.32 Convincing ne prospective agent Canoe te ago tat he roduc ‘oumake are watn ing sna sat homer ‘Asyoucan see om au cataogue. we Gatatera mae ragec!eaucs ich have atacive dese a hao ses a ayn oy secnanay ongathe er apcaet owea amanda napalm yur {os vesoarandaeveuprert and teomrew ratoneo terre ‘Ssonso mare oa ovo seo ‘eonpontve bans. 10.33 Exclusive or nonrexcuve agency “Tharearewonypes agency aslo teas agency nen our agri ‘ty be sted by you nanan ‘ea ansohene mot aot peau Setconpm wo yore ana 10 Agena agence such unde. Te agony contact lens Maconduors cnmerne ‘tery wb erate ant ne ‘hs tndotigatane soe apnea ical ‘Tecbagerey ashore onnat™? ‘Reus ouonr sie snd Sarees asc fag mou thatyout eather conpeiton Sapauplaies iene soclad iecamot ater an excusne agen er Zamora poset Hower e seer ansecretl ay spoude atatscunetneryouare (gong don winyour agen ‘amentoan ware oer wl ‘otown'naprosucayousend wl ‘althom ona commen ase ioresettocusorer onsen ‘Sesugreen da he oso epinerty dort aetna Sao touyeureeaionon mae erate ym rt (Gite and ators har ctr fondonin derma pices. Nejenat 9 use hen goneay Iniveatove ears avs ha oer ‘pena nogtaion,1 Agere and agencies sess comms enero verbena utirameomese ae monerige uence” gain 13s Commission Sons tinal emain on iit Snoinraee warn yao ‘top mine prospective sae Sfersgiams rowers yousbous Ts agercy we ae ong wilbe ons TEswneeg bags onegweare oY ‘oatsanpeorg she Pench mare we ae propre afer 15% ‘sen fur ape 2s ‘asin ageey wie a6 89800) ‘Sproveracompentne Doo, bedegaat, wer prepmesto ator 22rrercaon aaareasnate ‘Siowanoe oromerses ‘eoemtwe mite steer 1036 Setloment ot eccounts (joes saute sen ute or Sipe acre ‘tirauarenymen semen Ratna itbeca oy samara inept yourenocs. oncuzmpecyoa snore Terman soon as you send rertous Cunonersstousoaysearatey ‘teases by ence you (She bran your moran Rebun Crater vectored 1932 Scammer Roser Seawee omrcromemsere semeseenset ara pa ‘epoca te aeeeaese Sees roe Seniors testo puree! ster eer Reaieier Rabueemnarve 10.38 Delvery oc tae rr ure Stooeemrecentasorae ie wou nage na yu wstaep ge ocleoreurts man tangs, omever we witb abot Seer Dana satiate gata Frames noe 10.39 Thelen ee ore contacts ‘hanyGoctaod ae openers Senge vetoes fede recone to Manor ‘Spice witne renewed ora mer vam Seagmamet sade emer ‘Soemeantpug asa andi ok ourne hetconrst torso Suet maa eeu a 103.10 Disagreement and ceputes ‘A grovints usualy mace or ‘fsreemans an Sapte too. foul ye usualy appear anor “Geo st eoreaponerca aremins reagoey ‘Seeeawyeaacon 10 Agent goncios ‘Ghismnalogalanues oer Not: eaten ena aa (paaneaton ste provers betvean FRevsnoal ang apot AChembar of {Sommers rade asain on ‘Scrmencorfstaton won Bene emergent cee SSeS ttty ee teeegepestone neces Soames eer 10.4 ‘Asking for an agency ae igen ater you ‘Shite savage sarah, 104) pening pian ano yousre ans how yous ortearss wemanviosure’s etParacey mieccanec eS ‘neruactas 7 42 win te mrt teomatsremen tei iomseromenmeret ce Ritooeeraee Sesser Weimer conor Seman testes Coney nmardrgt rata care eee peereerencnes Sesirearoeace Nery ee acer seers eee erat oan Menave an examen.” Merah exceano nso, couanet arse cueing oor ‘Srerenter ens rons ase ‘nas sri erpanara. Because we rave area essed tenes imersine wrest ry scncsroe Santa ‘Srparytorprseryouroe And ‘Syovaroprenabh amare ‘roorerugerave gener [nvreantaaravencosend ‘omar hemor soceated Saupe maryoumartacte 10.43 ot ‘Yournay wat leave daussn erat ft you know a ‘Spr s rarecod your eos. ‘cinarisnoharm, cone age, ‘Sensiyatawendesarg tiny ‘usd scspbe be reson ayia uggs atom we ity rotagengyconractne are ‘Sanscorng? We pore reprosere ‘urprrcpaivas sou avers scour waninva cowasto ns {Erons yaar trons oy mana Sieanensngseparn se tm tioned Prnnee aatonerss fiohosaee ‘Brotarwecanataw upacrot ‘greener10.5 Specimen letters and forms 1051 ‘te tan agency Inti setofowae spec ars. manner ona anagery. 6 Pronpectve ago aueses cn Bremer eplesby ang more ‘rele ar anaes ecapy tan snc 10 Agen and agencies BRITISH CRYSTAL Ltd. SA noone ase ira apr Nathan ou Aneesh Fas Ea ac ea tow ita para Earn woe ew set (Beauuingumana tree posure ‘Thuan Aaa alin ou poco an ae cing [Dk commiminen et itnces racer gp Tete wd ‘a nan per scene oman met Bigoeeihs Benn yee ontario nc10 Agena egencae S.A, Importers Ltd. vere vent rs een pee Deen Tooker inact emer [isomer tatters ene rarbrs orem ewe Paani ol aces ee ‘ulgpeman nnd oman rc ba nese rhs bec” ‘iewee marcos bos notype resi Yow e ss Dag soc re tee oo SOE Cet yor pomcraaiaaamacae Mee rn 1082 ‘Agen’ rep acing or more detale drkanin SA npener 1 ynaaotet agency was trea? 2 Howiong does arkastm note aereyen | 3 Beihrcactn sugosta memos 4 deena nea ene sae: ‘Sows conc \ieareenane arses maioup an ‘on «5 Shecontiotatoutsotng ne Sune,ey roves tne inmaton nt 4 Howl tomers py Bre les aso ooops 5 nm? 2 ogee opie tom Mr ears nareousa 2 Maton Mey ores prey nna? «Wich net cores tahowng- re ‘Saba pe conden? 10 Agena genctes BRITISH CRYSTAL Ltd. ohne a aes eognmecans es ete at es ‘ema cect wi be oe ys bc oem et int ape bea wh orn Daw ‘Shae pl sae eae "ate ers ahi ri ‘he pln cn necator om ez)10 Agente endogencae Allison & Locke Importers Ltd. oar Susboramntr ar mer oor ‘eshte ema eee re ae pn Si iecerccemeteeatinmnsmiee verte oped mane taner open se Finn attest ou tg bt fr aries ‘Beis od owen es noe 1084 Reply foam ofter oan agency “Thor. op an fr ofan pee bt ne prospective agers SServierne trata be chatged ome "aes mast zeae Secuanneees :Raaueirenes 1 eee cmenote Becmereee, a ie EE me secant SER eee, eee EEE.mm 10.85 Fequettor an opency lnmaiter aren ett atng snAnarcanmantacsrr near ‘eorecarimin hou Ree ane ‘Sipbiswhotasesihe ‘Sintecrermhaans sri rset 10 Agate and agercine ‘Glough & Book Motorcycles Ltd. saiteagimarne eee a ‘Wear ig yh cin wth lat se OU ea ‘Bhtingcbeovocinuee cnet ndabentn ae oer ate em rence be eam somramgoter note miapec eto ‘ache Gane oe sbcwraistcampowsih ae ae rts 0 Wenn ec (nee nly ne thc an wep ep ee SSS mare Vo ‘elena bene oa nr ou pep oases Salou10 Agents cndagencis Hartley-Mason Inc. es Gas arc Sh aoc erent aa Dear Gu evorseundn resin tect eee Te Unt is. rn Br ain nnn cr 2 ‘Sener ease sma “ee ‘i regrao yr oso ou sa oye we ere we “iomoes spa mene ag ‘Sr unySosout fr saranove ob Were Jetrasosminangvacreme oa mie la! ea at weve ‘angasieranenumv conic i ota aes ‘Sicha isles aed pension ne unr stab Scie ereceeanscvenanaer Hor ses hark you wing len conf ae 1s Rept truest an ogency ‘he Aner maracas = Floste Gu oso, item agree es. ecu aeereor estan eects” seeeoee oy Sear ae ene Beemer memosuan, eae or eee ee Sen Sarees Saas1087 equettrom a buying agent “Tritara toma burg ner ie Uxtsung Fancy toretecous ‘eyes ihamBuyng agents Rave 8 arenes omit coy. Fs re mow compari presicn FRemerateegods fest Inewanee tas yey ten {ee nconmsson ones mcs ‘vesramernannetcce es, 1a Ronin peo Dobson & Co. Ltd. ewe ARL oo iipaidmeecekamnbrebenegonnanie Wort ‘pest a ng dma appancs et mal nar or ‘Eittem fone cnact wnallnategbrandmansoaenso ‘recone gata spoon ens ep oar peso {nse soncar enone brand ane pucks orp men sang bara aire [evap youl named poo ci eo ‘eset endgame aa a We Seal ‘erased Ineddbepesociea®60 7 Zan,Vivas S.A.R.I 1 Daten co Ut Soyl arse Pimeun Pui $96 cajnie ‘dnd oct nlc vec eget han me conde a Cnmlsonen strove wee taldyu were wiry eecrp ie {sje was. agn sone ue cra isbe ceases Aan seceptg rele Nasis Voveue Mae Veo Be) 1088 epiy to sbuying agents request ‘The French coneany snathapy wth ooo spopeeao nage 1 Cons re Verena concede a Baten pic 2 Hie Vamos orp faubeoteert a Walser contact 1 How dose tme Vrone explana hroser swore conser”1083 ‘Agena report ete aopr tom an agent whole 10 Ages and apes International Trading Co. Ltd. {Sth Ra gd or Bk a ae uur? ee Aon Edin Tamseder de etd AST. ‘Amber ofbockner here ee bemasig we fey cle ‘Sura tcn oars c damon snes med mt ‘Ea na wldbn ut sno oan seme evel ete lyeaproane sonst ou sed a et ol ‘Siwinioch nana company at splash ol? Yoweanewey isinACCOUNTSALES By Ierndonal Trading Co, Ld. 1g pee voiaceey ev wok Eyer ce te: ze Tetum 98: BB FE ow mm ae 108.19 Account sles ‘Te meade tng tis est ages endcommaion10.6 Points to remember * eon. connacenenratyou, omc wer ga ts 2 Bader set ne ype of agony you Seereeeoes: sree ea eaeomane ieee See. 10.2 Words to remember 10 Agents and ageecce ‘iscadnumale Jepanmeris face Gtamvers atone Se Aesoisons broke frees xcrarge res sonmosty metas Seite Echo fore eurency siete recursion Cemneare’ ent ‘Eyngapetboue romeTransportation ] ] and shipping Road, rail and air ansport and documentation; shipping (types of vessels, shipping organizations, shipping documentation and insurance, forwarding agents); container services and documentation; chartering ships. ua Road, rail, and air “Thesis mannered ot eanpering (oad, bse pig ww Soran cprom con 3s Ld oad ranaport Siem cause anor aet ‘anrah andi the past yrs adage fucking ax soaea (Te reasons ots he PSoaodesoas lr eres cary ‘owe parison into nroscton ‘FEzranersrge tes boses nich ‘Sowlorsactareponston one Irtoreaye ane exes sro ‘tion tou arate Cor Siar ty cen hon oe na Faivaneport ‘snares espe wan ‘arepering oral goods eh fro ate ange aa ‘ormoatan gan cae rote ‘There alkbetoen oud an Froghines oa vannpentwars gods tom rita nes) valabetclaketabe see he Graal kp Eopeana! ontaie acne. Neverbles rl ‘Sareper ends besomparavey ‘ow ompenave tan cos haue 11.13 Aetrnaport Sore ens ean rine. 08 fowsaner rater Ione ere, rns sed (Gutncee surance ost be ‘ine nana However wu ‘Se andcanbe arose, eyo (8) whereas ‘copes deviate arin, ‘Spero pote end casos, £26 {829k ob ofoing. 1.83, ‘hevr wing ironaracogans erie faraoraeio ater 14 Documentation raratbaneronaton coe 177.04 Ihothe AW hy reat cocomars of anigee te moore SBoncaby mecanapr:tngoat en Inrrnd appt om a LU tanpaiton an trng ayng me toh charges he costo ‘nang ine goss Tee charges ‘leutod ate lure) we or ‘ale of sortesrok paelary opecalprecauors have be wen toveraunichineans bey ory Feeponbe et oglaers eae propre ep Inte Eooemie Conmanty, an Exrpaan Foe age es FTA) ‘novoment cantare ae vse ‘epesnyorcoarr spent, £66 SSSamaconsommenie ton thraigh Starcom one > rember snus. Batencarnmres eeicereaae Epecinementoer eameoce™ Se Conepondenes mangos eorayCemeonne anes Rigirems ortates arctowarana Soom un aera gsotson ona Foe goers whch ve Sectncia denontrenton ad up HOMEMAKERS Ltd. Bap oe eNom 8 Geenc ao ‘Wout ou gia ute rote oie bee ‘Sia eso snark 6 Nd Thee seb opae! matongcaraboe, pati psi oot mas 0 ‘hme 30% 10 2000 ‘he ccn nrc ef petted apn cane rps craps taper pin dt ee meena orice dave mabe ae be oman a df uz Specimen letters at {wera quotton seer ‘Sng fant noon ster ‘Stree is asta, Me Hughes "Soetneyweiptw cetera ‘arennone carina cao, ‘Sher na vaus ote conan srumonorascaieyume122 ‘Quotation or detivery by 8d Inte reply OM Caer pattem ‘Rowers tome condnment was vest He asa cose frsng oar slvrag Sevipe emar may ona ery ashe or orate bee |. ewan etal unos Sol eran, 1 Tangeratensadahiping ___CARTIERS Ltd. Rene res een MRo Homemaker Ld Se erate Cec Dear cu, Invert io reo ON can te 7D cn {hand cavorng ou cmignmer’ ers our aie he ‘Satonees romzee Thole nag onan pC youtiou me Depth Nees anit sinew wo days bee you want livery made cat or wl bands ect ‘thon cls colt conan Yeu ner at flelden1. taeponston a reg HOMEMAKERS Ltd. eR Hosboe 1aNoventa osha Son Lat Gorgas 1k oar Mr Hughes (aero 1817 ‘Azcursmdmer isl evesngedr Care La o deiner ne hove ron Wecneniy bho Sere ong deer? ‘a cud yu plese check bl De mine’ ole eenooed hare esd te vec. No DMB sn miedo eur ‘ony satan ars Baal 1 Tanpenstoaansstioning ud nt eg ny . vr ” Disc SA Creginenms sndcanbe sk “Bie Raontres (86000 Poe Case serrereascancorms eee eer Satan see oe ———— ‘non er contra noteramnog be ne Fone ns Secthcnagitreceseregs | sinus smcmmareet creas | Pasian, Siok ne Sapetrenes so oma Ditowresscbdimane Ber. im Sits romnite cose Sieianng soko net an Questions ‘Consignieet Note 671342 188 2 ho betes amape? [AMINES LST Sonam ooo? 4 Eira gonatoreu ne Motte Cores anrapt cr wasped bons tana od he ‘ony cess ass box Sere sated, wih apo sli ok becuse aches ‘he geo carat be reine event anni ane woud [Hw whetor yuma ws vtam hem orbs err map Yous snc, P CavarellR.0. Electronics AG Ec i ag sony hea abut te damage patie consannec a ‘Tes ht wo a oust woe echt wiht dept parma nny al hte ‘rot le bere pes conden There shoas te ur chacker =| ‘atkonte ace ofeach tox wiclac bios abel wih apace berate on ‘Aeyoumace tn amangemens fo clive. am ate canst You iowever Igpas you tts Cabs Baer Spon oe (poss worebun ie ot cares amaze yl ner Iharoeecneda copy te ecto tn gate depts. Yolcannavearcoet ecuneusthstwecan poke yoswahyeat KGernes nee Dreor nas ‘Reply o complaint damage 1 ates er Gruen nthe 2 frente receey Saran nino 4 Vint oven oer. Gara? 3 Vn worsin amr esp’ {Siete pode er anapone makeup for ss?we 1 eporston ae spp 1126 Complaint toe cate Disc. wrteto ihe atnay company isc SA ee re are abet aE ‘Span wipe goa ‘Biomass Cae ‘EtGowhuner ecanaoy wes eo ict te 0 Sehonte twaneconaer i Inco crparsaion sa Fon selene uestone - east pat 2 What sor ofconaton were he gods Dison Inner otvratohesene's ‘son Dees, 3 Goronearcasegt msncon itest 82 4 inseongenaion Geo ‘Thesbve concen eee ou eins te shove ‘Birgit SEES Spear orm regu anechcontsd s Vnyaoes Ceara sine hase ‘Sin tect we ly mae -eeanoremear ee 1 Whee oe ey rencontre ee (iacetr anes Sloe ‘ect nd FRAG EP AWAY ROMER ‘ela ‘sate eee emage tbe ool a ata Sei Setanta ag ed eeeinsetielaaceimsze atobeF 672 mdash gate ware tn rma wear ag npenm ean P GamarehBRITISH CRYSTAL Ltd. Cargo Manse syne 9 We auldke senatom Haat o ach St Abia ve oweetamstadgaonre oe Snore a nh ach ox weit On endian cai meee Col you 27 Request fora quotation for eiver bya usewre tha aprsin Su Rissa ue 08 823g ‘nossonenon)1.28 ‘Quotation for devery by al Heres elyo Me ay. Wo ooo bat anne Cae woah args on won orvaumes he ‘Seba nave boencoin ‘sunt hoteaes arr sr ee foisci ana wey ren he ‘reumorta made ote ‘omer ev wi gototo ane one ‘Sire consgnoyanaeneto tre ninen, eaten accede Semrbeserepes 2 Rrttare say Bist Saud meat 2 Wyo an men nan 4 Wawlarangeinsuranes? 1 tampon anda Universal Airways Ltd. MeN iy tee Dever Deter Dass ‘a your ou enue e8e We eb abe sod yor seri» Riad thin wo deck Youreloarngtohabow Tone sei Hato ys Eredperiin pti st arwoye ande140oectme nae td ‘oaing charges Ba oul nsrange Your owe suse ‘hare are treo gts a wookiom London Seo Abia. Money ‘Wesnaniny ands Pe tm enim Domenie ie Yours ner, Riaclennize ‘a woe mam] 8, wails Oa) rao = Soria Oueetone 1 canta Ane rao 2 Uncle epaerhare? 3 serch ahandingctazeon «Howe many cots wou te spre anon nine? = eeus Shipping ua ‘Types otvessete Rreareavay arn aie ioe xzog nae sists fassengersonecen bases ‘assangercago vessel concerto ean onbeden etcary i sosengers Tramps ave! anwar nt wort on (rece ove pn up ‘ge ard aor Taarsra usu o cares, anc ar the bu cos when arses sh ‘Sooners chang eet a Secor anoge e boxe ey orang eae wna Pa5 Eiiieunate bogie “There a0 bape, fe fat. osonesonas when ane 2008 ‘isn ang etna sna mateo ant [pherewnthmay dotesome wea ‘burg, orareueedtorakng geass fremspatoutie schism onsen “eoponcene. te mere 3.0 ‘tos Thee sar tar Sip ar ‘ow tn brio Mercer vst 132 Shiping organizations Treesparerazo haa actlce aa ttre ures acorn wich gop combats toedonte Sate Boge en eT en ieee rm eee SS oememen io iratgeanrees ieaaeentes Biecoraae. Stearate ieee cones ieunenoe rsomaneennsneo! eee oomcaraes ens Seeseios =a reevesag 2 mtn Sree ne iemmemnuseeean, iekieotansreeny ieee ces Semone Srouenseaane Seeateees, ibereneses Seater peeeenseas Eee Scat ates eee eee Seee rae ee Seeceeeeraeers Somers husteheanvererate, Hahieeeemecee gevemetineae™ tierce Rpeaceonnre sheeeceeres shiormeneresae eee stearate sonecneoerrer, Sereno re mete toe mieurrnammers Rhames Races inroracre Se cenncae suas scence Eboreeas Seeceea tae Sree loraeerens od ionrmenar Reyerererieegets geomarmunes = uae tate Fotesertscottraane Soamaoraiesasaa Svensson asec Salsas Eee acum ‘Force majeure, Le. exceptions! 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Lee Boat Builders Ltd. Slaneced Bova poets Dear siex We mend ssips congue lagna opments {aedon the nonin fsx nih The onamanent emir ‘boas whch hve bas pckod ic weosen ines med 1, ‘schemaning #252 Smtr and wach fies Schroth ndtnen mach nls nom yor Ha ae? You thy, Jle ‘tee Drecar1 Teneo dd pg Far Eastern Shipping Lines moon: hae Wang Bt Met tee 2 Aga 8 Naver Bongo ‘a yous Your eoquy 2 Ape Ease ou wl ed eta of ursallgsterne nar ts ont ann begeeng tet. Bom ong ong iby ‘hein Tryon Sha, ‘ou tea oct conigmensi 10 pare and Sv tase our Shopng nates te eons ene 142 opty to request tor eight tee Srasatinge Ie ati win rotave 1.43 Blotiaing 1 Cantretveantareg? 2 Vionnorse soso soner of ‘ILL OF LADING FFDelta Computers Ltd. MoD samp ar aye op rma bcm a mato thenmeeayatrgenes bo obestpped er oe 2, ‘Woulsyoupias handel te ting mae aeaacm ‘anna ven opine fella Sve spe ‘eather ssuge You cigsotny bo cones sta. N. 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Adi sare 9 ‘ese es. rete nen ntact ctor rare ‘Asse willbe rslg roger. we wndared youl We ook trward bang om youszen ‘Yours sora, EF Ger®wan Bostbeparat 1284 ‘Request for open cover ‘lastonPotoreshave btu regula ‘rae wh cntrare ons te ea “hay now stoop coven fortorshpmens vestons 1 wy coe aston wath poy thanged? 2 BoStnipoewas 3 Wiese gesnaton tor Gasoris REE met ere Senora Suber pereeres Sncea1288 Quotation tor open cover lmanopancover agente Seonereanbecoran are edtisiniom Setemen ney (ere oa mariy gaan Bic erpr pment Wheninarance ‘vets ney vondup hastens femosry wl etme cle and aki ‘evant iorenn ely WORLDWIDE INSURANCE Lid. 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Saperae orscnre saree cee EEE owmnane 2S ont SER Tee, son tieniacneeine grees Sistas, meester aemte yams eee pial oenrerererieninre ii Saar Cee cece emer Sueur aparaemaaeaea =12.6 Points to remember * Sites onl aga Sichas os camage can Secatigt er cover onpn on ‘np srt Tas grins Seerenes teach pent ave 12.7 Words to remember ‘Ets unes tare apy ohn 2 Reuronenscorcoes eh ong Set ayment tere aepensons, in case ofandonme sa {Gmpsumor patra anonoe (beter dtrage ardiscaiedon tre arervalcoudesrecaton|ve v2 tance surance abaty Sopery nsrante Secretar aly bons ‘hk potey ‘ue potey a) nes poy Reomapocy ‘pen covey ‘tes rompariclr average Wnpencaavrane Croerton torn ‘insurance coats emoticon ‘ean oladng Uoydsottandon ojos taste ut Uy Regt ShepeeElectronic 13 correspondence Fax; electronic mail (email) telegrams, cables; telex 1a ocumertary evince fhathas sisrane suggests fax moc ‘ilsonda plea one rosso, eumont desgn orp ao Faxngisemearsot Imacie wan connect ststone ‘Tre adarages ofr neue tat recep documents an20 13.2 ‘Specimen faxes 1321 ‘evi of damaged consignment “Thatexetomuynen Co, ‘teva caragesconsgiment ne \reetodby ta cpio We caus. Seen erento 4359, 1a Beara conespondense Eben C0. se ee te Me Ghccep A vaaimensPip 0 na 8Sertente 12 annie 88153 esr Cau, ‘Mus an gent snqt or acme repo earned ‘Tuedanaged cognate retuned oye onseeett 8 Lh Gow18 Beowons coneepndonce Perfect Office Suppliers Limited egw oni in cn eri nto ae Dormia te capa Hace snd ‘spat nl sey on em marc 19322 ‘Thani an exe can teal ‘tho resarsometrg tabs gene Loony yee Once Heo ha ‘eta epionenoron 15 Recronccrtenpendorce 13.3 13.4 Electronic mail (email) Specimen email message Eecvonmalisamearsel sending Herein examoe of ney Sndrecenngmeccager-mieraty’ Mecsgo vine cps opesmtng esas, See ey chee Bekiees Eee ee Suiaiesmenee Mioteterste er rr Sempron See ee rene geotemies” eR cen cesemenonrnremae Prt whey canal or ‘ywrarainineworendreave Imesogos. thoy recov a mabe humor aa pavers" ner Mesrapes con be ne oandtetonrencor ‘esivoy lon near docs ot ‘uve sae opto sts, ‘evo ots and mosses can SeeTincuired trator ent ‘hey werenevedTscanbe ft averingeostor uses eamonmmrgcos User te Telecom Gols sytemcan ‘ues a persons tnx rate os ‘eave ecogostougema or ‘Sedlues ours cre sme Sree sexo ct acouine:setete13 Boone coneopondenes as Teegramsand cates Sameer Saeeeeeem, Spee Seer memeenrera, monies, soe (avi can de ueadaea ve nor Siecte "TRANSHIP LONDON 1351 Layout of grams and eabies ‘meg sal eters canbe ‘Sblectre vay wrton tinea inbetaggap aatene ce ‘Stow adios ide pen na em ‘ens otercanbs omnes a BBENRO. ofan he ame endo Ieconpany ges are os0 1352 “The word STOP ‘Altaugh bere canbe tat taps in {egrae an cates ares me ‘honbroken pw he word STOP NEgoMATTONS successrULLY SonCLUDED STOP HOME TOMORROW STOP ‘casoraly,. tower the word STOP ‘Snowme contosen ta casts ‘arooesy noted Fine sarodue songs mommaseste Srasamemateres ibe soem irene 1383 ‘is worsigoten ated nbs to tempos rape Orie enphasisn an enprant et UGH DELAYED BY so REPEAT SUX org 1384 ‘Youcan ea aboratonsin cals, ta UC feterar any Be one! lading) ae btyoumatmanosate ar ey estore recog, scope We are propre accapt your ote cnaCoartasarce repr cass ‘ayrartty ov orovoange a 300378 Srorsone Noe te spe aterevtans went (sblow epost) and eancator 1s Bont conespondencs scores (as soon possible) which ‘eccentrics. Cont youplase gies yor most Ste con yoo BaD PLEASE QuoTELowesrroR Mn) Chiesa ie was be rate ou wautrepy seat as pcssbe, PLEASE REPLY SOONEST 1385 Ezonomy swore see money, batt ores cote andi cose tron. thong a For exam Youreoaved a message tam atonal. wasn ieow Jpvtngap aranavcstorsect “Tremessage dosent us whic seminar arse Jom nee anna tay Ax ‘Soe rucia1 casas, FeArnOW TERMINAL SPLEASE igessble tort canain words brepcaton an bie Mach fatto PY Ba ontecten MaRS?18 Recrenicconerpondense arp orneuscan evs (ve wenvedine consignment ne seearermrsngeat supe PLEASE IFORM ARRIVALS MARDI LVERPCOL LEBATS HONGKONG STOP DUE TORY 3]UNE STOP RATES THIRTY (ONE POUNDS STERLING FER TOANE. FREAGTHONG KONG Signet areeeeeemeoee sumer Reto yreeten amis Pee er stan teines cone cori rascal Soe Pa Ines emcee 13.6 Specimen telegram 1361 Quotation of shipping ates erie rey tan exponen ‘fra cra tng a eee eanus 13.7 Telex onesie ees Soeeceneeraeee femceueverare Sanam Srieseasecss sauna receeoegen Tuer eee Saas eee ae eoecmeeae Scan ee Pope oe! nue oe eee 1371 yout otto 12 Boro carespndence 372 Operating the tt ‘Tre twereamectire We atypewne, ited ontscaong Yo fansangmessages 9 oaig he Fecaorsnmbs ory sah ond {Sipe keyooerorone ccs, rbyastng ne opera aihe Srchage toca oe nce len oer sce he ‘Sie, enarswotock cee wasps! thie epi cain at he Scacers trough tbe weng ease ‘Spee edhe meray dagen, ‘hemesaages ped as wih eral omer en apron bane Se0% She Space pues nes WEAME SESE EESenbne tHe onveny Each ees messages ea ihe Sonitoecns atoms anda 5 Stpinuoes ance a ness. ‘raton Sate andra message Iona vine ey cont, ate ‘mesrago ibe a0 at anew est rosnathave be masa Fresor asia worse tees ropated negli ‘meesage Ths enn a alsin | ‘eeattac — erage ru wr Senta s name —€ Tax LONDON Cotaton eure a1 010+? ‘CONSIGNMENT PLM ONLY AGCEPDABLE AT 3 O10 TRADE15 Becranccorepondnoe 1373 Inaaston tote spewatons IRantonaasl 12 lex operators ‘Teousee lowing areas ‘thch erecegnaed eration eat. oer en on vs Nea occ Prior rere SP Gotan ewse ete Boyourecare nity Batters Touma rarernay) ‘Stbserba temporary ‘roomate a ‘pemaron Ena) Sone ‘Soscrow wet acnea changes Trecatea port ors ‘Rise steer Séscrber's engaged oreeaae yu apes? ‘Sopyeurvansmson Paver Feces Fepoatropes Piso tary Tovarenconmuneaton ‘itn Tepes we ioe” 1374 ‘Alte ports sot bevy ae cain ablednassages rela Stoning ouimceaearmberet Sherpani acon hab pam Ynebeme state et gre, spoil ago sume should ‘Stepisedin moe 800000 Thabean Few one Pounos stencNator Esra io 000rPERGENT PorePy 13.8 Specimen telexes 1381 ‘avi ot iat to supp order Inthsten Sater of ome setting faeunorer yen Coat they samotsupiye ews’ Sestornaar eer" ORSBPt ted ‘eto inow thy can etc he Tit Note he arewateck and ne 1382, ot aerate supphy ‘nace Coat ne 1383 Sn pera Nohe tom tes Ro utatetrentiow las recesses oem a Ses, 15 Bocrone coneapondence sion Te ‘CANNON SUPPLY FEM R62 ON ORDER DHT BUT [AVAILABLE PLEASE CONTIRM ACCEPTANCE asis6MLIRC FLINCH BRINOHAM Niserezooen +? LY REPEAT BUY 200 THREE THOUSAND UNION SHIPPING BALE PRESTON DOMUNIONSHIPPING + + soxrareuura POUNDS STERLING [NATIONAL BRN OF APRN8 eoronccaresondencs en SAIUNGE MAY OUR AGENT: FORWARDING DOCUMENTS TO [NORTHERN CTY AN LETTER OF CONFIRMATION FOLLOMS. SQ1CGESORIENT + + FORSX MONTHS VESSEL Sn FIVE THOUSAND TONSHIRES 6 MONTHS 0 TON 4 POUNDS STERLING PERTON +? ‘CONAN ACCEPTANCE OF CHARTER FORSS TMHNDDINK ‘TANAKA MARU SEND US CHROOOOX CHARTER PARTY 1385 ‘ice of shipment ‘stdoistomtoe tou trenrtonal Crat ba tears ‘Sengahppedto em. 1386 Shipboke's eevee “Tet toma specter aig an 1397 omar Terran tron ae13.9 Points toremember sustaanurs See eaaee eine Eee rie Saae manent 22Ssc. eeeemrate ioe 2 EE cemee area eee Emaroege Za 13.10 Words to remember io aeons) slo 2 sul ela unt(¥OU) atlgram tein bows Teateressage slogans ‘eepestceater 18 Becronisconespndence Seopa ‘tee:Miscellaneous ] 4 correspondence Reservations; appointments; hospitality; letters of condolence and congratulations, Inti unt oe soe Ma Shourarerwaymgrecsianns Reservations ‘recum's lagen Mu bert Arve! Tanged etwotciaowbosee wwmaemanoec€ OaiaedB ‘Newmm or amount wb tango aroma nana tosh ca Wear oe ene ard ie cso yeh. tee 1000 oust, wie out Trainer ah oeence tomy lpn ot young ro yous (eran iat tain aan mt aon ch ar {Cn Pre-Season ey Tuy anaes ae ‘ae ionson on aa se col youre aon cig pare {wo psc renga ketene plese ‘cre chogo tr tatoo4 Conference tctien 14 calmer conespndonce Danie Resp cota siento an ‘Mette trie? bt clas omc sete eee ‘Seiwa vss one ar ctoytmnd e Tamondoang sackets dar tata dpa Col yo plese sShowaapevosupe| Yowsancee Wowie amar heya ig ‘robe sgt Sl wom mi be Bago ot ma ‘are ent tnt ate at Seppe wikeuedecpet lle conw ton nan Pepres slow dnote tentang oscar ‘Ectpoute tons ancien osenmnaen ans cons Yo ‘Srsvonsoyanrsonr erin ear1 Miceanno corrode ‘ns donate pana copes who Se Sreinarmnca err oen er Hewilula nection eet sk ef youont mse cpm ‘ena aaa oo mea ovat Sr cen se sre ‘Soa on ny augue Yesanee ‘ear ere ‘Spot tne ae kan to, ‘ria ct ean cn sete De Jatin tt mnt Ey Tamale psn wo were slowest he main penton cnt ‘Guat eos abet cnet smy oan seeaa ‘tzand pape ncn docushow acre ua wire? ‘angoon oul ako twa ose es 42 Appointments wai Making on appointment 422 Contrming an appolntinent ua23 Cnceting an appotnient 1424 Followup tran appoinent143 Hospitality wea tet eames easier Ses agen tring spot eran. M432 Later of trodcton “Tatar wou prseriedto Mrbeiacnnpee 5 Mcelaneoscoepeadenoe Teartieann Departement Sai Senco Ezqinecmmaoccieoomeneaer tui nema eit Sateen oevcnnemenrentiere Sanna DearieDaes (thang Clore ions cep paar Maer Pantry dein tee epi14 canoes consspedence Sesion ured wit enone ino leasoferyouany ant sae nba a psa Doane cane ‘Ching wach sag bison bssenar aya Tponeoe qitesestioadentetiieesteen senor ‘acento ast ew ot sen [Bice tha so net aa ‘aon ein ona in weep on it he a ‘Essent snd ne mare cna ape Carers sings oo Bosak ‘iehn nt mens 9 cole whore nd an coe ‘ecpiceintmmmnmaon Cn Ty ats swibewscsepane sti meee 1433 Lita of hae 1434 1435 ‘Accepting an vation1436 Fetusingan ination 144 Special occasions Mat nt of condolence ‘nine hedge ‘meono on your oh masa art ofcongratutations Congratten ras beetgnen ‘recy. nay someane oyu bah 1 socatanoousenrespendence Dart Gaeam, ‘Chan ast yor ch bk aon oust ‘Stent ocpin'oa3 isn moth ou easy ‘Alteugne we pve ds ave cone hewn Ane st {tee Heres hesmeyoua truss ogee Siecle bm ruvatdchar nae Youssncere, Inusncinioher ato be hcl sao: Mio, ‘sibesstymancbyatwiotsewtan so pry ance spin oh ty smth at SRS tae en ommonas arn Youeanceey. atts uno a alt my pang adamant Yousancere,145 Points toremember + Regret orem iy Ramen, Secoue ee irre Se senor Eerie epee ee Shee + scoparia Sees Bae seearantis 146 Words to remember {Soop revision ‘Smasacotimiarel an sopra alent otnrosten Sloat otras ‘lear ofeonmaton Sniwenion ‘locorateonsince ‘lotr ofeenptations ‘recnet repay 4 Mscetncous conespentenceIn-company communications ‘Memorandums; reports. 18.1 ‘te at ne ramos whos, ‘Memorandums ‘tts tomes arth dae. Memoranda wn er ‘Smmoncafons ncn save ero SuinSecomeanytas ected ee Theimamo mayo puton ance wsi2 taatereveonetosseocreutod Guide contenta iriena male avers conus fet ee. Mame may havea 09 Seerscjetmabyoraie | Specs radctonotantwcn evenaereagi “SuBkt Peson Scheme Trewaryrummes ject erelsoou eouc eet Roescounartoniomegnatel seopnngpanotat Seiembocomapreer” SSoomreenoye SSeiieccecgem Slee " ‘The annual Audit wi bagin on 1 March Bd Scorer en rin festngrrmerandumewmicn ghee "in ‘Osa fowihey wb tec: ISsamémasonsbostecompery tat The abort syst wate ad Iles when deparnenesieied! epee nts tran ana ‘tomeno:Conparetmiterneacng Fastaranauilainrecucosons Grhemanostts'stwsninecne”” — hwoantbaca onoove t4cDreus, Wenwayts regen (ae'9), ana 1aagiooohaus. Youle ‘ny Soper headsThe Aus ibe alone toes ‘crt mean tare morro ‘Sahu polempeany barseness ‘Sharoieesn bun Memos of eat wi have jon he ‘parson snes ana ares 6 of ‘Rargros rosin Tne ‘orvtouens tig ones ‘etroman bent ar wre at 60 wt ‘Sraponst fm forse 3, ‘tadeontotte Govern sch. nes areaoy sata. ne empeyens Imustb toe when poloybecomes ‘hace The shame wi bagin tom 1 etry The auc wi boginon 1 Machand ‘odin abut ae weak Connors te sche woe ‘curate pay moon 7 See ‘Sate who witb acd ae ers: ‘he aut acta ances he Eonpany anawarenusame are ‘ended at ey wi aver accourt {eranymsang les Saw Staccato atpon ress fry Ssunmert orcamagete Tmepensonschame wteryaect 18 Incompan commen ‘manager, whows them row nin imonn® kre memo witb creed onwoot evaarryeborasschame tinenna oe rowaseor pst Mowarangemen. Eveyne reader share wt ‘ecawe bootel gg he cote ot ‘Sri ers dae ard Seana conc wth acopy ise Reread odyeuioiagn enna ya ‘menage ouetee/ ane Bo Fraly the mamo appease read eyes tart rghcbe Tre coo shass ort he scram deacpyo Bute earn ‘Srosoyin scheme hat mg oe ‘htc ibm perc pan, lease ntomyour asoarnera ‘narape so soons posseF. Lynch & Co. Ltd. _Departnent Managets er Wnoromber 16 Wilt Deparmont anaensrman he sles aa cheqss afbenconguondy pope erin i erred ‘ons dete cures paying wih bad chogie oda Gata wlan be bahar pecam Sod erser ne ot are ace our oe soets expe poaon teers, TT. Brasthwaite 1521 ‘Memo to Department Managers yen Co wat ten op scuy Inter ooparmert tes ereetons 1 et mmo an wat dos ar 2 alc at etc 1 How ae estat suppor, ana Si Sithaweey 4 Vinten ern {eeprom lowe ‘anos at conotnerecovre or1522 Vist te customer ‘Covert Componat expecting ‘repute vaso ose 20 See emacs reno Dirrty nay have actor, (Byotareacng-bapasageis tones oe ‘She Teeron God Sate Tom 401s. Me Seaege Zachee of ZerreIndasce, ‘iasond ama hi coegues willbe acing scan tne uestons tinea toni nm tends tence are contract 08 Samcomeraee emai compenents ate ne ent Ieee gees. 2 Nowcaneroiyoes oP” (oro industries icaart one engect rive that hee 3 Minyamer at sonora? Scevtonring tenable uti ter Me reek market {Wrote be ton” ‘ecfoare ssatia for us tamatea ged moressen 4 Ieanyantwer oso is gore nose? resmnstobeisour paso! ‘oy ung wor ging ermal: ‘eoyimeeran|Keyser Shipbrokers Ltd. weno Tie aT abe oe November ib etsemesf DG Coos Manoa Decor end epaient ls abciy Favs, rD.G Cuvee wi rete on20 December I~ and be repaned ‘Stang Duecor by Mosely Pena hase cepouon easton aor 9 2 Cyr bn py ys tn bet ‘Seren anda amour mou i ake ts cpp © ‘Sank or hs exceeor wrkiganning nding he (Speny emake tere coca say Hee ‘Rimared prea wl be moe a ose nh sted wii, McCray rng tall! th prose pyc company, ‘uid Depart Marager: nae sends meciog nro 88 ‘iy Sesame wr yw [i Yoquewe 15 treonpan communicators 1324 Coeur Panton Manufacturing Ltd. Meno fShgieonced rene eroy at ‘aaa Mtb seoy washes om ee Ovestone 1 inate maces berg Tastee? 2 Whines menrecincancion? 3 Howl ey nop omplyecs? 1 Noa tne management Aapaetineconpanyseapansonprogranmocterooatyext eare ‘peer aston ‘Rtedncig bande Oomachnenok wil ren prodasty : P emer ‘Sort sometomun more cngeae ee “areas ioeltowng eng: ‘Sinan ett ang hws ‘Thenewmachoerwilotnan way afc ompioyecs soa bat using in eaupmant Sos? ‘lose stwiimaeesemoeeticest laoreleme men om Tei dyno idsowsersnaaformoretesinsland tee ‘coe ny nn ra eat ‘re ne spree nd ert a D. Panton PantonMEMORANDUM L. Franksen PLC te Alextayees on Shy Tho Mogg Dect (singouputas resknsaies "Sg os fpr andl Sern roar re ‘Seonnof tm ecomome aan steaorewihrose! at wo hve amon atone dol bocot yet percent ‘Tar enployos ated wl bo acd minh nex gt ‘scare severe ay. pis 5. WA we eps ‘ep bmn ene ae earache ofr soe Sob iaradris liaison nes eee A Flakes Nanoana Buseorcy 1826 ‘eke-over ofthe company ‘istoadnanorancim tote sat Sconpay ate atet obs ten vt ‘Slovene nm ssnton, ‘Secrecy ony reste spe, a ‘ton towe wit secure joe ghee ferteery might sree yewrx Bedix Calculators Lid, Aewnpurecsinattemetee om 2100sber ErPrnct ete [Sethe chs Pon cates nd ow pre Pc Denote ke rr now wet empoyoss wate seo ‘rayon eon edt rea Rrwetr en as ‘Shes esas youth owt 2 crate i lan rer a yn Pred ted ‘pan bee Consens osomcnsvn bose see Seoconpuen spr wee own nous + Noman eign ote cd teu nite nd wna morgen _tprecsorOsepnsthee sou roy ery be ne Sacre tatamece ny cero one TL Badin. 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