Question Type: Multiple Choice

# Of Questions: 20

# Correct: 20

Grade Details - All Questions 1. Question :

Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers? Networking Telephone VOIP Telecommunications

Student Answer:

Instructor Explanation:

p. 165
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2.

Question :

Specifications that establish the compatibility of products and the ability to communicate in a network are called network standards. telecommunications standards. technology standards. Internet standards.

Student Answer:

Instructor Explanation:

p. 174
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3.

Question :

_____ unleash powerful economies of scale and result in declines in manufactured computer products. Internet and web technologies Technology standards

Student Answer:

Linux and open-source software Client/server technologies

Instructor Explanation:

p. 174
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4.

Question :

Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations? Total cost of ownership Return on investment Breakeven point Cost benefit analysis

Student Answer:

Instructor Explanation:

p. 196
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5.

Question :

The practice of contracting custom software development to an outside firm is commonly referred to as outsourcing. scaling. service-oriented architecture. application integration.

Student Answer:

Instructor Explanation:

p. 191
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6.

Question :

What is the act of providing hardware and software capabilities as services over the Internet?

Student Answer:

Autonomic computing Cloud computing Grid computing Outsourcing

Instructor Explanation:

p. 183
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7.

Question :

In order to achieve maximum benefit from an enterprise software package, a business customizes the software to match all of its business processes. uses only the processes in the software that match its own processes. changes the way it works to match the software business processes. selects only the software that best matches its existing business processes.

Student Answer:

Instructor Explanation:

p. 339
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8.

Question :

Which best describes a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? Process management software ERP systems Groupware Application software

Student Answer:

Instructor Explanation:

p. 338

Points Received: Comments:

1 of 1

9.

Question :

Which type of software enables data to be used by multiple functions and business processes for organization coordination and control? Groupware Application software Collaboration software Enterprise software

Student Answer:

Instructor Explanation:

pp. 339340
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10.

Question :

Which type of software is built around thousands of predefined business processes? Process management software Collaboration software Enterprise software Groupware

Student Answer:

Instructor Explanation:

pp. 338339
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11.

Question :

A company's suppliers, their supplier's suppliers, and the processes for managing relationships with them constitute the supplier's internal supply chain. the external supply chain.

Student Answer:

the upstream portion of the supply chain. the downstream portion of the supply chain.
Instructor Explanation:

p. 341
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12.

Question :

A company's organizations and processes for distributing and delivering products to the final customers constitute the supplier's internal supply chain. the external supply chain. the upstream portion of the supply chain. the downstream portion of the supply chain.

Student Answer:

Instructor Explanation:

p. 341
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13.

Question : Student Answer:

Inefficiencies arise in a supply chain because of inaccurate or untimely information. poor integration between systems of suppliers, manufacturers, and distributors. inefficient or inaccurate systems. unforeseeable events.

Instructor Explanation:

p. 344
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14.

Question :

Companies with effective supply chain management systems can expect

Student Answer:

improved customer service and responsiveness. cost reduction. reduced inventory levels. All of the above
Instructor Explanation:

p. 344
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15.

Question :

When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with configuration tables. Web services. data dictionaries. middleware.

Student Answer:

Instructor Explanation:

p. 338
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16.

Question :

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _____ strategy. just-in-time frictionless bullwhip safety-stock

Student Answer:

Instructor Explanation:

p. 342

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1 of 1

17.

Question :

Enterprise application vendors have created _____ to make their own customer relationship management, supply chain management, and enterprise systems work closely together. e-business suites ERP systems middleware legacy systems

Student Answer:

Instructor Explanation:

pp. 356357
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18.

Question :

_____ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide(s) a greater degree of cross-functional integration than the traditional enterprise applications. PRM software SFA software ERP suites Service platforms

Student Answer:

Instructor Explanation:

p. 360
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19.

Question :

Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?

Student Answer:

Churn rate CLTV Cost per lead Cost per sale

Instructor Explanation:

p. 355
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20.

Question : Student Answer:

Operational CRM applications include tools for identifying buying patterns. calculating CLTV. sales force automation. pinpointing unprofitable customers.

Instructor Explanation:

p. 354
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