AMY MADDOX 605 Singing Hills Court Roswell, GA 30076 Cell: (404) 272-8835 E-mail: amymaddox11@gmail.

com Summary Seeking a position that I can utilize my Business Information Systems degree that I have received from DeVry University. Advanced proficiency in all Microsoft systems and a vast working knowledge of SAP. Effective communication skills, including the ability to listen to the needs of others, research matters, articulate issues in a clear and concise matter, and present findings as well as recommendations in both oral and written presentations. Ability and desire to learn new skills and improve existing capabilities. Strong energy and desire to thrive in a fast-paced organization. 1/2007 to Present Accounts Receivable Coordinator / Customer Service Representative Hapag-Lloyd (America), Kennesaw, Georgia 1/2007 to 8/2006 Assist in accounts receivable processes to ensure accurate and timely management of billings. Research billing related issues as necessary to ensure that customers are being billed correctly. Analyze billing and prepare additional reports as required. Answer accounts receivable phone inquiries and emails. Assist with related special projects. Assist other team members as necessary. Ensure Customer Profile information is entered and updated in system.

Experience

Customer Service Representative, Export Documentation BDP International, Charleston, South Carolina Placed the bookings with the carrier. Set-up files for all documents and records relevant to the consolidation Insured that the cargo passed customs clearance before arrival to the port with the proper paper work. Managed and assisted to resolve all customer queries and guarantee resolution of all problems. Follow-up with carriers to confirm arrival time, and notify customer of status

3/2003 to 8/2006

Customer Service Representative, Export Booking Maersk Lines, Charleston, South Carolina Provided the transportation details when customers called to make a booking. Handled key accounts Interacted with other departments to make certain of no glitches. Communicated with other countries when problems did arise. Develops and maintains a positive working rapport with customers & transportation partners. Trained new hires for customer service

Education

12/2013

Bachelor's in Business Administration with emphasis in Business Information Systems DeVry University, Alpharetta, Georgia Associates in Business Administration with emphasis in Graphic Design American InterContinental University, Online

5/2012