NOTICE OF PRIVACY PRACTICES

Midwest Opportunities, Inc. P.O. Box 47, Corning, IA 50841 T is notice descri!es ow Protected "e#$t In%or&#tion #!out 'ou &#' !e used #nd disc$osed #nd ow 'ou c#n get #ccess to t is in%or&#tion. P$e#se re(iew it c#re%u$$'. T is %#ci$it' is re)uired !' $#w to pro(ide 'ou wit t is *otice so t #t 'ou wi$$ underst#nd ow we &#' use or s #re 'our in%or&#tion %ro& 'our +esign#ted ,ecord -et. T e +esign#ted ,ecord -et inc$udes %in#nci#$ #nd e#$t in%or&#tion re%erred to in t is *otice #s .Protected "e#$t In%or&#tion/ 0P"I1 or si&p$' . e#$t in%or&#tion./ 2e #re re)uired to #d ere to t e ter&s out$ined in t is *otice. I% 'ou #(e #n' )uestions #!out t is *otice, p$e#se cont#ct our Pri(#c' O%%icer #t 341456645560. Understanding Your Health Record and Infor ation

7#c ti&e 'ou #re #d&itted to our %#ci$it', # record o% 'our st#' is &#de cont#ining e#$t #nd %in#nci#$ in%or&#tion. T'pic#$$', t is record cont#ins in%or&#tion #!out 'our condition, t e tre#t&ent we pro(ide #nd p#'&ent %or t e tre#t&ent. 2e &#' use #nd8or disc$ose t is in%or&#tion to9 P$#n 'our c#re #nd tre#t&ent Co&&unic#te wit ot er e#$t pro%ession#$s in(o$(ed in 'our c#re +ocu&ent t e c#re 'ou recei(e 7duc#te e#$t pro%ession#$s Pro(ide in%or&#tion %or &edic#$ rese#rc Pro(ide in%or&#tion to pu!$ic e#$t o%%ici#$s 7(#$u#te #nd i&pro(e t e c#re we pro(ide O!t#in p#'&ent %or t e c#re we pro(ide :nderst#nding w #t is in 'our record #nd ow 'our e#$t in%or&#tion is used e$ps 'ou to9 7nsure it is #ccur#te Better underst#nd w o &#' #ccess 'our e#$t in%or&#tion M#;e &ore in%or&ed decisions w en #ut ori<ing disc$osure to ot ers. Ho! "e #a$ Use and %isclose Protected Health Infor ation A&out You

T e %o$$owing c#tegories descri!ed t e w#'s t #t we use #nd disc$ose e#$t in%or&#tion. *ot e(er' use or disc$osure in # c#tegor' wi$$ !e $isted. "owe(er, #$$ o% t e w#'s we #re per&itted to use #nd disc$ose in%or&#tion wi$$ %#$$ into one o% t e c#tegories. A' Uses and %isclosures for Ser(ices) Pa$ ent and Ad inistrati(e O*erations 1. For Ser(ices. 2e &#' use or disc$ose e#$t in%or&#tion #!out 'ou to pro(ide 'ou wit ser(ices. 2e &#' disc$ose e#$t in%or&#tion #!out 'ou to doctors, nurses, t er#pists or ot er %#ci$it' personne$ in order to coordin#te #nd &#n#ge 'our ser(ices. For example, we may need to disclose information to a case manager who is responsible for coordinating your care. We may also disclose your health information among our staff or we may disclose your health information to your primary physician. +' For Pa$ ent' 2e &#' use or disc$ose 'our protected e#$t in%or&#tion 0P"I1 so t #t t e ser(ices 'ou recei(e #re !i$$ed to, #nd p#'&ent is co$$ected %ro&, 'our %unders or ot er interested p#rties. For example, we may disclose your PHI to permit

funders to approve or pay for your services. This may include ma!ing a determination of eligibility for services, reviewing your services, reviewing your services to determine if they were appropriately authori"ed, reviewing your services for purposes of utili"ation review, to ensure the appropriateness of your services, or to #ustify the charges for your services. ,' For Ad inistrati(e O*erations' 2e &#' use #nd disc$ose P"I #!out 'ou %or our d#' to d#' #d&inistr#ti(e oper#tions. T ese uses #nd disc$osures #re necess#r' to run our org#ni<#tion #nd &#;e sure t #t 'ou recei(e )u#$it' ser(ices. For example, these activities may include $uality reviews, medication reviews, licensing, business planning and development, and general administration activities. 2e &#' #$so co&!ine e#$t in%or&#tion #!out &#n' consu&ers to e$p deter&ine w #t #ddition#$ ser(ices s ou$d !e o%%ered, w #t ser(ices s ou$d !e discontinued, #nd w et er cert#in new tre#t&ents #re e%%ecti(e. "e#$t in%or&#tion #!out 'ou &#' !e used !' t e #d&inistr#ti(e o%%ices %or !usiness de(e$op&ent #nd p$#nning, cost &#n#ge&ent #n#$'ses, insur#nce c$#i&s &#n#ge&ent, ris; &#n#ge&ent #cti(ities, #nd in de(e$oping #nd testing in%or&#tion s'ste&s progr#&s. 2e &#' #$so use #nd disc$ose in%or&#tion %or pro%ession#$ re(iew, per%or&#nce e(#$u#tion, #nd %or tr#ining progr#&s. Ot er #spects o% e#$t c#re oper#tions t #t &#' re)uire use #nd disc$osure o% 'our e#$t in%or&#tion inc$ude #ccredit#tion, certi%ic#tion, $icensing #nd credenti#$ing #cti(ities, re(iew #nd #uditing, inc$uding co&p$i#nce re(iews, &edic#$ re(iew, $eg#$ ser(ices #nd co&p$i#nce progr#&s. =our e#$t in%or&#tion &#' !e used #nd disc$osed %or t e !usiness &#n#ge&ent #nd gener#$ #cti(ities o% t e %#ci$it' inc$uding reso$ution o% intern#$ grie(#nces, custo&er ser(ice #nd due di$igence in connection wit # s#$e or tr#ns%er o% t e >#ci$it'. In $i&ited circu&st#nces, we &#' disc$ose 'our e#$t in%or&#tion t #t identi%ies 'ou so t #t t e e#$t in%or&#tion &#' !e used to stud' e#$t c#re #nd e#$t c#re de$i(er' wit out $e#rning t e identities o% t e consu&ers. 2e &#' disc$ose 'our #ge, !irt d#te #nd gener#$ in%or&#tion #!out 'ou in t e %#ci$it' news$etter, on #cti(ities c#$end#rs, #nd to entities in t e co&&unit' t #t wis to #c;now$edge 'our !irt d#' or co&&e&or#te 'our #c ie(e&ents on speci#$ occ#sions. 2e &#' #$so pro(ide 'our P"I to ot er ser(ice pro(iders or to 'our %unders to #ssist t e& in per%or&ing t eir own oper#tions. 2e wi$$ do so on$' i% 'ou #(e or #(e #d # re$#tions ip wit t e ot er pro(ider or %under. >or ex#&p$e, we &#' pro(ide in%or&#tion #!out 'ou to 'our %under to #ssist t e& in t eir )u#$it' #ssur#nce #cti(ities. Other Allo!a&le Uses of Your Health Infor ation

-usiness Associates ? T ere #re so&e ser(ices pro(ided in our %#ci$it' t roug contr#cts wit !usiness #ssoci#tes. 7x#&p$es inc$ude outside #ttorne's #nd # cop' ser(ice we use w en &#;ing copies o% 'our e#$t record. 2 en t ese ser(ices #re contr#cted, we &#' disc$ose 'our e#$t in%or&#tion so t #t t e' c#n per%or& t e @o! weA(e #s;ed t e& to do #nd !i$$ 'ou or 'our t ird4p#rt' p#'er %or ser(ices rendered. To protect 'our e#$t in%or&#tion, owe(er, we re)uire t e !usiness #ssoci#te to #ppropri#te$' s#%egu#rd 'our in%or&#tion. Pro(iders ? M#n' ser(ices pro(ided to 'ou, #s p#rt o% 'our c#re #t our %#ci$it', #re o%%ered !' p#rticip#nts in one o% our org#ni<ed e#$t c#re #rr#nge&ents. T ese p#rticip#nts inc$ude # (#riet' o% pro(iders suc #s p 'sici#ns 0e.g. M+, +O, Podi#trist, +entist, Opto&etrist1, t er#pists 0e.g. P 'sic#$ t er#pist, Occup#tion#$ t er#pist, -peec t er#pist1, port#!$e r#dio$og' units, c$inic#$ $#!s, ospice,

c#regi(ers, p #r&#cies, ps'c o$ogists, BC-2As #nd supp$iers 0e.g. prost etic, ort otics1. Treat ent Alternati(es ? 2e &#' use #nd disc$ose e#$t in%or&#tion to te$$ 'ou #!out possi!$e tre#t&ent options or #$tern#ti(es t #t &#' !e o% interest to 'ou. Health Related -enefits and Ser(ices and Re inders ? 2e &#' cont#ct 'ou to pro(ide #ppoint&ent re&inders or in%or&#tion #!out tre#t&ent #$tern#ti(es or ot er e#$t 4re$#ted !ene%its #nd ser(ices t #t &#' !e o% interest to 'ou. Fundraising Acti(ities ? 2e current$' do not #(e # %ound#tion, !ut &#' use e#$t in%or&#tion #!out 'ou to cont#ct 'ou in #n e%%ort to r#ise &one' #s p#rt o% %undr#ising e%%ort. I% # %ound#tion is cre#ted in t e %uture, we &#' disc$ose e#$t in%or&#tion to # %ound#tion re$#ted to t e %#ci$it' so t #t t e %ound#tion &#' cont#ct 'ou in r#ising &one' %or t e %#ci$it'. 2e wi$$ on$' re$e#se cont#ct in%or&#tion, suc #s 'our n#&e, #ddress #nd p one nu&!er #nd t e d#tes 'ou recei(ed tre#t&ent or ser(ices #t t e %#ci$it'. =ou #(e t e rig t to opt out o% #n' use o% protected e#$t in%or&#tion %or %undr#ising. Facilit$ %irector$ ? :n$ess 'ou o!@ect, we &#' inc$ude in%or&#tion #!out 'ou in t e %#ci$it' director' w i$e 'ou #re recei(ing ser(ices #t MOI. T is in%or&#tion &#' inc$ude 'our n#&e, $oc#tion in t e %#ci$it', 'our gener#$ condition #nd 'our re$igion. T e director' in%or&#tion, except %or 'our re$igion, &#' !e disc$osed to peop$e w o #s; %or 'ou !' n#&e. =our re$igion &#' !e gi(en to # &e&!er o% t e c$erg', suc #s # priest or r#!!i, e(en i% t e' donAt #s; %or 'ou !' n#&e. T is is so 'our %#&i$', %riends, #nd c$erg' c#n (isit 'ou in t e %#ci$it' #nd gener#$$' ;now ow 'ou #re doing. Indi(iduals In(ol(ed in Your Care or Pa$ ent for Your Care ? :n$ess 'ou o!@ect, we &#' disc$ose e#$t in%or&#tion #!out 'ou to # %riend or %#&i$' &e&!er w o is in(o$(ed in 'our c#re. 2e &#' #$so gi(e in%or&#tion to so&eone w o e$ps p#' %or 'our c#re. In #ddition, we &#' disc$ose e#$t in%or&#tion #!out 'ou to #n entit' #ssisting in # dis#ster re$ie% e%%ort so t #t 'our %#&i$' c#n !e noti%ied #!out 'our condition, st#tus #nd $oc#tion. As Re.uired -$ /a! ? 2e wi$$ disc$ose e#$t in%or&#tion #!out 'ou w en re)uired to do so !' %eder#$, st#te or $oc#$ $#w. To A(ert a Serious Threat to Health or Safet$ ? 2e &#' use #nd disc$ose e#$t in%or&#tion #!out 'ou to pre(ent # serious t re#t to 'our e#$t #nd s#%et' or t e e#$t #nd s#%et' o% t e pu!$ic or #not er person. 2e wou$d do t is on$' to e$p pre(ent t e t re#t. Organ and Tissue %onation ? I% 'ou #re #n org#n donor, we &#' disc$ose e#$t in%or&#tion to org#ni<#tions t #t #nd$e org#n procure&ent to %#ci$it#te don#tion #nd tr#nsp$#nt#tion. #ilitar$ and Veterans ? I% 'ou #re # &e&!er o% t e #r&ed %orces, we &#' disc$ose e#$t in%or&#tion #!out 'ou #s re)uired !' &i$it#r' #ut orities. 2e &#' #$so disc$ose e#$t in%or&#tion #!out %oreign &i$it#r' personne$ to t e #ppropri#te %oreign &i$it#r' #ut orit'. Research ? :nder cert#in circu&st#nces, we &#' use #nd disc$ose e#$t in%or&#tion #!out 'ou %or rese#rc purposes. >or ex#&p$e, # rese#rc pro@ect &#' in(o$(e co&p#ring t e e#$t #nd reco(er' o% #$$ residents w o recei(ed one &edic#tion to t ose w o recei(ed #not er, %or t e s#&e condition. A$$ rese#rc pro@ects owe(er #re su!@ect to # speci#$ #ppro(#$ process. T is process e(#$u#tes # proposed need %or pri(#c' o% t eir e#$t in%or&#tion. Be%ore we use or disc$ose e#$t in%or&#tion %or rese#rc , t e pro@ect wi$$ #(e !een #ppro(ed t roug t is rese#rc #ppro(#$ process. 2e &#', owe(er, disc$ose e#$t in%or&#tion #!out 'ou to peop$e prep#ring to conduct # rese#rc pro@ect so $ong #s t e e#$t in%or&#tion

t e' re(iew does not $e#(e # %#ci$it'. "or0ers Co *ensation ? 2e &#' disc$ose e#$t in%or&#tion #!out 'ou %or wor;erAs co&pens#tion or si&i$#r progr#&s. T ese progr#&s pro(ide !ene%its %or wor;4re$#ted in@uries or i$$ness. Re*orting ? >eder#$ #nd st#te $#ws &#' re)uire or per&it t e %#ci$it' to disc$ose cert#in e#$t in%or&#tion re$#ted to t e %o$$owing9 Pu&lic Health Ris0s ? 2e &#' disc$ose e#$t in%or&#tion #!out 'ou %or pu!$ic e#$t purposes inc$uding9 < Pre(ention or contro$ o% dise#se, in@ur' or dis#!i$it' < ,eporting !irt s #nd de#t s < ,eporting c i$d #!use or neg$ect < ,eporting re#ctions to &edic#tions or pro!$e&s wit products < *oti%'ing peop$e o% rec#$$s o% products < *oti%'ing # person w o &#' #(e !een exposed to # dise#se or &#' !e #t ris; %or contr#cting or spre#ding # dise#se < *oti%'ing t e #ppropri#te go(ern&ent #ut orit' i% we !e$ie(e # consu&er #s !een t e (icti& o% #!use, neg$ect or do&estic (io$ence. 2e wi$$ on$' &#;e t is disc$osure i% 'ou #gree or w en re)uired or #ut ori<ed !' $#w. Health O(ersight Acti(ities ? 2e &#' disc$ose e#$t in%or&#tion to # e#$t o(ersig t #genc' %or #cti(ities #ut ori<ed !' $#w. T ese o(ersig t #cti(ities &#' inc$ude #udits, in(estig#tions, inspections, #nd $icensure. T ese #cti(ities #re necess#r' %or t e go(ern&ent to &onitor t e e#$t c#re s'ste&, go(ern&ent progr#&s, #nd co&p$i#nce wit ci(i$ rig ts $#ws. 1udicial and Ad inistrati(e Proceedings ? I% 'ou #re in(o$(ed in # $#wsuit or # dispute, we &#' disc$ose e#$t in%or&#tion #!out 'ou in response to # court or #d&inistr#ti(e order. 2e &#' #$so disc$ose e#$t in%or&#tion #!out 'ou in response to # su!poen#, disco(er' re)uest, or ot er $#w%u$ process !' so&eone e$se in(o$(ed in t e dispute, !ut on$' i% e%%orts #(e !een &#de to te$$ 'ou #!out t e re)uest or to o!t#in #n order protecting t e in%or&#tion re)uested. /a! Enforce ent ? 2e &#' disc$ose e#$t in%or&#tion w en re)uested !' # $#w en%orce&ent o%%ici#$9 < In response to # court order, su!poen#, w#rr#nt, su&&ons or si&i$#r processC < To identi%' or $oc#te # suspect, %ugiti(e, &#teri#$ witness, or &issing personC < A!out 'ou, t e (icti& o% # cri&e i%, under cert#in $i&ited circu&st#nces, we #re un#!$e to o!t#in 'our #gree&entC < A!out # de#t we !e$ie(e &#' !e t e resu$t o% cri&in#$ conductC < A!out cri&in#$ conduct #t t e >#ci$it'C #nd < In e&ergenc' circu&st#nces to report # cri&eC t e $oc#tion o% t e cri&e or (icti&sC or t e identit', description or $oc#tion o% t e person w o co&&itted t e cri&e. Coroners) #edical E2a iners and Funeral %irectors ? 2e &#' disc$ose &edic#$ in%or&#tion to # coroner or &edic#$ ex#&iner. T is &#' !e necess#r' to identi%' # dece#sed person to deter&ine t e c#use o% de#t . 2e &#' #$so disc$ose &edic#$ in%or&#tion to %uner#$ directors #s necess#r' to c#rr' out t eir duties. National Securit$ and Intelligence Acti(ities ? 2e &#' disc$ose e#$t in%or&#tion #!out 'ou to #ut ori<ed %eder#$ o%%ici#$s %or inte$$igence, counterinte$$igence, or ot er n#tion#$ securit' #cti(ities #ut ori<ed !' $#w.

Correctional Institution ? - ou$d 'ou !e #n in&#te o% # correction#$ institution, we &#' disc$ose to t e institution or its #gents e#$t in%or&#tion necess#r' %or 'our e#$t #nd t e e#$t #nd s#%et' o% ot ers. Other Uses of Health Infor ation

Ot er uses #nd disc$osures o% e#$t in%or&#tion not co(ered !' t is *otice or t e $#ws t #t #pp$' to us wi$$ !e &#de on$' wit 'our written per&ission. I% 'ou pro(ide us per&ission to use or disc$ose e#$t in%or&#tion #!out 'ou, 'ou &#' re(o;e t #t per&ission, in writing, #t #n' ti&e. I% 'ou re(o;e 'our per&ission, we wi$$ no $onger use or disc$ose e#$t in%or&#tion #!out 'ou %or t e re#sons co(ered !' 'our written #ut ori<#tion. =ou underst#nd t #t we #re un#!$e to t#;e !#c; #n' disc$osures t #t we #(e #$re#d' &#de wit 'our per&ission, #nd t #t we #re re)uired to ret#in our records o% t e c#re t #t we pro(ided to 'ou. -peci%ic#$$', wit out 'our written #ut ori<#tion we wi$$ not use or disc$ose 'our e#$t in%or&#tion %or t e %o$$owing purposes9 1. Most uses #nd disc$osures o% ps'c ot er#p' notesC 6. :ses or disc$osures %or &#r;eting purposesC #nd 5. :ses #nd disc$osures t #t in(o$(e t e s#$e o% 'our protected e#$t in%or&#tion. Your Rights Regarding Health Infor ation A&out You

A$t oug 'our e#$t record is t e propert' o% t e %#ci$it', t e in%or&#tion !e$ongs to 'ou. =ou #(e t e %o$$owing rig ts reg#rding 'our e#$t in%or&#tion9 A' Right to ins*ect and co*$' =ou #(e t e rig t to re)uest to inspect or cop' e#$t in%or&#tion used to &#;e decisions #!out 'our c#re 4 w et er t e' #re decisions #!out 'our ser(ices or p#'&ent o% 'our c#re. =ou &ust su!&it 'our re)uest in writing to our Pri(#c' O%%icer. I% 'ou re)uest # cop' o% t e in%or&#tion, we &#' c #rge 'ou # %ee %or t e cost o% cop'ing, &#i$ing #nd supp$ies #ssoci#ted wit 'our re)uest. 2e &#' den' 'our re)uest to inspect or cop' 'our e#$t in%or&#tion in cert#in $i&ited circu&st#nces. In so&e c#ses, 'ou wi$$ #(e t e rig t to #(e t e deni#$ re(iewed !' # $icensed e#$t c#re pro%ession#$ not direct$' in(o$(ed in t e origin#$ decision to den' #ccess. 2e wi$$ in%or& 'ou in writing i% t e deni#$ o% 'our re)uest &#' !e re(iewed. Once t e re(iew is co&p$eted, we wi$$ onor t e decision &#de !' t e $icensed e#$t c#re pro%ession#$ re(iewer. I% 'our e#$t in%or&#tion is ;ept e$ectronic#$$', 'ou #(e t e rig t to recei(e #n e$ectronic cop' o% 'our e#$t in%or&#tion su!@ect to t e restrictions set %ort #!o(e. Right to a end' >or #s $ong #s we ;eep records #!out 'ou, 'ou #(e t e rig t to re)uest us to #&end #n' e#$t in%or&#tion used to &#;e decisions #!out 'our c#re 4 w et er t e' #re decisions #!out 'our ser(ice or p#'&ent o% 'our c#re. To re)uest #n #&end&ent, 'ou &ust su!&it # written re)uest to our Pri(#c' O%%icer #nd te$$ us w ' 'ou !e$ie(e t e in%or&#tion is incorrect or in#ccur#te. 2e &#' den' 'our re)uest %or #n #&end&ent i% it is not in writing or does not inc$ude # re#son to support t e re)uest. 2e &#' #$so den' 'our re)uest i% 'ou #s; us to #&end e#$t in%or&#tion t #t9 < w#s not cre#ted !' us, un$ess t e person or entit' t #t cre#ted t e e#$t in%or&#tion is no $onger #(#i$#!$e to &#;e t e #&end&entC < is not p#rt o% t e e#$t in%or&#tion we &#int#in to &#;e decisions #!out 'our c#reC < is not p#rt o% t e e#$t in%or&#tion t #t 'ou wou$d !e per&itted to

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inspect or cop'C or < is #ccur#te #nd co&p$ete. I% we den' 'our re)uest to #&end, we wi$$ send 'ou # written notice o% t e deni#$ st#ting t e !#sis %or t e deni#$ #nd o%%ering 'ou t e opportunit' to pro(ide # written st#te&ent dis#greeing wit t e deni#$. I% 'ou do not wis to prep#re # written st#te&ent o% dis#gree&ent, 'ou &#' #s; t #t t e re)uested #&end&ent #nd our deni#$ !e #tt#c ed to #$$ %uture disc$osures o% t e e#$t in%or&#tion t #t is t e su!@ect o% 'our re)uest. I% 'ou c oose to su!&it # written st#te&ent o% dis#gree&ent, we #(e t e rig t to prep#re # written re!utt#$ to 'our st#te&ent o% dis#gree&ent. In t is c#se, we wi$$ #tt#c t e written re)uest #nd t e re!utt#$ 0#s we$$ #s t e origin#$ re)uest #nd deni#$1 to #$$ %uture disc$osures o% t e e#$t in%or&#tion t #t is t e su!@ect o% 'our re)uest. C' Right to an accounting of disclosures' =ou #(e t e rig t to re)uest t #t we pro(ide 'ou wit #n #ccounting or $ist o% disc$osures we #(e &#de o% 'our e#$t in%or&#tion. T is $ist wi$$ not inc$ude cert#in disc$osures o% 'our e#$t in%or&#tion, for example, those we have made for purposes of service, payment and health care operations . To re)uest #n #ccounting o% disc$osures, 'ou &ust su!&it 'our re)uest in writing to t e Pri(#c' O%%icer. T e re)uest &ust st#te t e ti&e period %or w ic 'ou wis to recei(e #n #ccounting. T is ti&e period s ou$d not !e $onger t #n six 'e#rs #nd not inc$ude d#tes !e%ore Apri$ 14, 6005. T e %irst #ccounting 'ou re)uest wit in # twe$(e &ont period wi$$ !e %ree. >or #ddition#$ re)uests during t e s#&e 16 &ont period, we wi$$ c #rge 'ou %or t e costs o% pro(iding t e #ccounting. 2e wi$$ noti%' 'ou o% t e #&ount we wi$$ c #rge #nd 'ou &#' c oose to wit dr#w or &odi%' 'our re)uest !e%ore 'ou incur #n' costs. In #ddition to 'our rig t to #n #ccounting o% disc$osures, we #(e # $eg#$ o!$ig#tion to noti%' 'ou i% 'our protected e#$t in%or&#tion is #%%ected !' #n' securit' !re#c t #t &#' occur. %' Right to re.uest restrictions' =ou #(e t e rig t to re)uest # restriction on t e e#$t in%or&#tion we use or disc$ose #!out 'ou. =ou &#' #$so #s; t #t #n' p#rt or #$$ o% 'our e#$t in%or&#tion not !e disc$osed to %#&i$' &e&!ers or %riends w o &#' !e in(o$(ed in 'our c#re or %or noti%ic#tion purposes. 2e #re not re)uired to #gree to # restriction t #t 'ou &#' re)uest. I% we do #gree, we wi$$ onor 'our re)uest un$ess t e restricted e#$t in%or&#tion is needed to pro(ide 'ou wit e&ergenc' c#re. =ou &ust su!&it 'our re)uest in writing to Pri(#c' O%%icer. T e #!o(e notwit st#nding, 'ou #(e t e rig t to re)uest # restriction o% disc$osures to # e#$t p$#n %or p#'&ent or e#$t c#re oper#tions reg#rding #n' ser(ices 'ou #(e p#id %or, in %u$$, out o% poc;et. Right to re.uest confidential co unications' =ou #(e t e rig t to re)uest t #t we co&&unic#te wit 'ou #!out 'our e#$t c#re on$' in # cert#in $oc#tion or t roug # cert#in &et od. For example, you may re$uest that we contact you only at wor! or by e%mail . To re)uest suc # con%identi#$ co&&unic#tion, 'ou &ust &#;e 'our re)uest in writing to t e Pri(#c' O%%icer. 2e wi$$ #cco&&od#te #$$ re#son#!$e re)uests. =ou do not need to gi(e us # re#son %or t e re)uestC !ut 'our re)uest &ust speci%' ow or w ere 'ou wis to !e cont#cted. Right to a *a*er co*$ of this notice' A cop' o% t is Pri(#c' *otice is pro(ided to 'ou in t e Consu&er "#nd!oo;.

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Changes to this Notice 2e reser(e t e rig t to c #nge t e ter&s o% our Pri(#c' *otice. 2e #$so reser(e t e rig t to &#;e t e re(ised or c #nged Pri(#c' *otice e%%ecti(e %or #$$ e#$t in%or&#tion we #$re#d' #(e #!out 'ou #s we$$ #s #n' e#$t in%or&#tion we recei(e in t e %uture. 2e wi$$ post # cop' o% t e current Pri(#c' *otice #t our pri&#r' !usiness o%%ice #nd #t e#c site w ere we pro(ide ser(ices. =ou &#' #$so o!t#in # cop' o% t e current Pri(#c' *otice !' c#$$ing us #t 341456645560 #nd re)uesting # cop' !e sent to 'ou in t e &#i$ or !' #s;ing %or one #n' ti&e 'ou #re #t our !usiness o%%ice or c#re %#ci$ities. Co *laints

I% 'ou !e$ie(e 'our pri(#c' rig ts #(e !een (io$#ted, 'ou &#' %i$e # co&p$#int wit us or wit t e -ecret#r' o% t e :.-. +ep#rt&ent o% "e#$t #nd "u&#n -er(ices. A$$ co&p$#ints &ust !e su!&itted in writing. Our Pri(#c' O%%icer wi$$ #ssist 'ou wit writing 'our co&p$#int, i% 'ou re)uest suc #ssist#nce. 2e wi$$ not ret#$i#te #g#inst 'ou %or %i$ing # co&p$#int. To %i$e # co&p$#int or report # (io$#tion, cont#ct our Co&p$i#nce "ot$ine #t 51D4 55540658. A$$ ot$ine c#$$s wi$$ !e processed #nd in(estig#ted #ccording to po$ic' e(en i% reported #non'&ous$'.

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