Letter of Complaint

General layout:
1. State the reason for writing the letter in the first paragraph. 2. Explain the problem in detail in the main body of the letter, include details like dates, time, and names of people involved etc. 3. ive precise and necessary information on the situation. !. "ake the complaint# state your dissatisfaction and how you suffered. $. %se simple past tense when describing what happened. &. State what action you want to be taken at the end of the letter. '. %se simple present tense to express your wish ( hope etc.

Useful Expressions:
Opening 1. ) am writing to complain about * 2. ) really must complain about * 3. ) wish to complain about * !. ) would like to draw your attention to the condition ( fact that * Making Complaints 1. ) am upset about the *. 2. ) regret that you have not * 3. +e are upset about the inconvenience caused. Giving Suggestions 1. ) would appreciate your looking into this matter. 2. +e suggest that in order to avoid *, you should * 3. ) think something should be done about * Future Actions 1. Dear ) shall have no choice but to seek legal advice in this matter. Sir, I wish to complain about the re,uest escalators the MTR stations. 2. ) regret that unless my ( our isin answered, ) ( we shall be forced ( obliged to consider I am an old-age pensioner, and I live in Jordon. Ever wee! I ta!e the MTR to "anchai to visit m taking further action. son. I wal! with the help o# a wal!ing stic!, and #ind it ver di##icult to wal! up the stairs. The escalator s in the MTR stations are, there#ore usuall a great help. $ast %rida , however, not one escalator in "anchai stations wor!ed. I had to rest several times as I climbed up the stairs to the e&it. I was ver upset and thin! that our compan should consider the needs o# the elderl in the #uture, as there seemed to be no reason #or stopping the escalators. I hope that ou will loo! into this matter and improve the situation. 'ours #aith#ull , Mary Chan (Signature) Mar *han (Sender+s name - printed clearl )