LAURA RODRIGUEZ

733 Spalding Way, El Paso, TX 79907 C: (915)490-9925 lrodriguez30@miner.utep.edu

PROFESSIONAL SUMMARY
Enthusiastic and wellorganized with solid background in data entry, customer care and
bookkeeping.

S KILLS
Fast Learner
Bilingual
Honest
Strong Communication Skills
Math aptitude
Familiar with Microsoft Word

Highly Dependable
Excellent Attention to Detail
Knowledge of Bookkeeping
Rapid data entry skills
Strong account analysis skills

W ORK H ISTORY
Violinist and Singer, 03/2010 to Current
Mariachi Alegre
Played violin
Singer and performer
Practiced once a week
Attended performances every weekend
Punctual to every gig
Sales Representative, 01/2010 to Current
Horizon Printing 1125 N. Zaragosa Rd. El Paso, TX 79907
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing
and shipping problems.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Learned, referenced and applied product knowledge information.
Recommended alternative items if product was out of stock.

EDUCATION
High School Diploma: Accounting, Current
University of Texas at El Paso - 500 W University Ave, El Paso
3.5 GPA
Secretary of Del Valle's Business Professionals of America program
Member of the Del Valle High school Orchestra for 2 year
Junior Varsity Soccer player
Del Valle High school choir section leader

ACCOMPLISHMENTS
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure
resolution of product/service complaints and customer satisfaction.

Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase
follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing
long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Product Promotion Up-sold products and motivated customers to upgrade to a different quality of printing