Cost of Processing Mortgage Loan Applications

Phase 1 data

Parameters for the Mean Chart, individual Observations

n
2
325
d2
1.128 320

2
1

Cost x
310

Moving Range

288

22

71.874

D3

3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

297
298
307
303
294
297
308
306
294
299
297
299
314
295
293
306
301
304

9
1
9
4
9
3
11
2
12
5
2
2
15
19
2
13
5
3

29.403
3.267
29.403
13.068
29.403
9.801
35.937
6.534
39.204
16.335
6.534
6.534
49.005
62.073
6.534
42.471
16.335
9.801

D4

3.267
300.5
7.789474
321.2167
279.7833

Phase II Monitoring data

21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

305
282
305
296
314
295
287
301
298
311
310
292
305
299
304
310
321
319
333
328

Mean

UCL
LCL

315
310
305
300
295
290
285
280
275
0

vidual Observations

Parameters for the Moving Average Chart

30

UCL =321.22

D4
3.267

7.789474
UCL 25.44821
LCL
0

25
20

MEAN = 300.5

15
10
5

LCL =279.78

0
5

10

15

20

25

oving Average Chart

10

15

20