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Electronic Ticketing Enhancements For Galileo® And Apollo®

Product Advisory Number: PA 647


Version: 1
Effective Date: 02-Feb-09

Allow a Void of an Electronic Ticket Exchange/Reissue transaction within


High Level Description: the same calendar day of the Exchange/Reissue transaction for carriers
supporting this function.

New Electronic Ticketing function with new user inputs and outputs.
Impact Summary: Possible impact to screen scraping applications, MIR, Structured
Data/XML/Web Services and Apollo and Galileo user processes.

Reason For Issue: First Notification

N Internal Only
Y Subscribers
Customer Impact: Y Developers*
Y Air Suppliers
N Surface Suppliers

System: Y Galileo Y Apollo N Worldspan

Y Host Function
N Desktop
N Fares
Product Area:
Y Web Services (API and Messaging) *
N Galileo Fares Interface (ATO/CTO)
N Hosting

Load to Production: 02-Feb-09 at approximately 20:00 US Mountain Time

Load to Copy: TBA

* Additional Information
Web Services: Void Exchange/Reissue functionality will be incorporated in existing Web
(API and Messaging) Services with new user input and output messages. Web Service customers
will receive these on the same load date.

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Overview
New Electronic Ticketing functionality for users of Apollo (1V) and Galileo (1G) to request a same day
void of an exchange/reissue transaction with carriers that will accept this transaction type.

Customer Benefit
Void an exchange/reissue to correct an error within the same calendar day.
Efficient and cost effective.

Detail and Customer Examples


Void Exchange/Reissue Transaction

1. Will only be allowed within the same calendar day of the exchange/reissue transaction.
2. May only be requested by the same issuing agency location or authorized branch location.
3. Not allowed with partially used, used, refunded or voided Electronic Tickets.
4. Allowed for Electronic to Electronic and Electronic to Paper Ticket exchanges.
5. Paper to Electronic Ticket exchanges will continue to support use of the RRVO Void in Apollo
and TRV Void in Galileo.
6. Coupon(s) status of the new ticket from an Electronic to Electronic exchange/reissue must be
“Open for Use” (OPEN or ARPT) and EXCH for the ticket being exchanged.
7. When the new ticket is Electronic, a Settlement Authorization Code (SAC) will be transmitted by
the validating carrier upon positive acknowledgement of the void request. A SAC will not be
transmitted when the new ticket is Paper.
8. A void request is required to be repeated by the user until a positive acknowledgement is
received from the validating carrier.
9. May not be reversed or un-voided after void.
10. Requires carrier acceptance of this transaction type.
11. Only requires input of first ticket number for conjunction tickets.
12. May be voided within or outside PNR/BF.
13. Updates to DAR (Apollo), Enhanced TINS and TINS History (Galileo) as noted in examples.
14. Issues Void MIR as noted in the following examples.

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Apollo Format to Request a Void Exchange/Reissue

>RRVE/aaaxxxxxxxxxx/pcc

RRVE = primary action code


/ = mandatory delimiter
aaa = 3 digit airline code
xxxxxxxxxx = 10 digit ticket number
/ = delimiter
pcc = pseudo city code

Note 1: No check digit required.

Note 2: PCC is only required when exchange/reissue was issued in another authorized location;
otherwise, the default will be the emulated pcc.

Sample: >RRVE/0149900123456/2Y4X

Galileo Format to Request a Void Exchange/Reissue

>TRVE/aaaxxxxxxxxxxo/pcc

TRVE = primary action code


/ = mandatory delimiter
aaa = 3 digit airline code
xxxxxxxxxx = 10 digit ticket number
o = check digit (required)
/ = delimiter
pcc = pseudo city code

Note: PCC is only required when exchange/reissue was issued in another authorized location;
otherwise, the default shall be the emulated pcc.

Sample: >TRVE/01699001234561/Y21Z

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Sample Apollo Void Exchange/Reissue

Apollo DAR Display (HMPR*L) prior to Void Exchange/Reissue


GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001
9700 W HIGGINS RD 25 APR 08
ROSEMONT IL 60018 US IATA-14537482 1V/5880
---------------------------------------------------------------
TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR---
AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP-
---------------------------------------------------------------

0169900332855 ORIGINAL/ISSU*VLQJ98/ 224P/010302 4800003600-01


UA TE CK USD 698.50 0.00 000003948
0169900332856 ORIGINAL/ISSU*VLQJ98/ 233P/010302 4800003602
UA VO X VOID 0.00 000003949
0169900332857 NEWORIG/ISSUE*VLQMJG/ 250P/010302 4800003603-04 ◄ ISSUE
UA TE CK USD 698.50 0.00 000003950
0169900332858 NEWORIG/ISSUE*VLQMJG/ 256P/010302 4800003605 ◄ EXCHANGE
UA TX X USD 698.50 0.00 000003951

TOTAL/S:
USD 1920.00 BASE USD 0.00 COMMISSION
USD 175.50 TAX
USD 2095.50 TOTAL USD 2095.50 TOTAL LESS COMM
0 NET EXCHANGE
USD 2095.50 ADJUSTED TOTAL

( 0 ) CASH REFUNDS
( 0 ) CREDIT REFUNDS

Apollo Void Exchange/Reissue Request


>RRVE/0169900332858

Apollo Void Exchange/Reissue Response


** VOID ACCEPTED **
>

Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID.
Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for
Use”.
Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat
the Void Exchange/Reissue request until a positive acknowledgement is received. A display of
the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being
exchanged back to “Open for Use.”

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Apollo DAR Display (HMPR*L) after Void Exchange/Reissue
GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001
9700 W HIGGINS RD 25 APR 08
ROSEMONT IL 60018 US IATA-14537482 1V/5880
---------------------------------------------------------------
TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR---
AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP-
---------------------------------------------------------------

0169900332855 ORIGINAL/ISSU*VLQJ98/ 224P/010302 4800003600-01


UA TE CK USD 698.50 0.00 000003948
0169900332856 ORIGINAL/ISSU*VLQJ98/ 233P/010302 4800003602
UA VO X VOID 0.00 000003949
0169900332857 NEWORIG/ISSUE*VLQMJG/ 250P/010302 4800003603-04 ◄ ISSUE
UA TE CK USD 698.50 0.00 000003950
0169900332858 NEWORIG/ISSUE*VLQMJG/ 256P/010302 4800003605 ◄ VOID EXCH/REISSUE
UA VO X VOID 0.00 000003951

TOTAL/S:
USD 1280.00 BASE USD 0.00 COMMISSION
USD 117.00 TAX
USD 1397.00 TOTAL USD 1397.00 TOTAL LESS COMM
0 NET EXCHANGE
USD 1397.00 ADJUSTED TOTAL

( 0 ) CASH REFUNDS
( 0 ) CREDIT REFUNDS

Transaction Type (TT) will be updated from TX to VO.


TOTAL will be updated to display VOID.
TOTAL amounts will be updated as with a void of an original issue.
A Void Exchange/Reissue will only update the DAR in which the exchange/reissue was issued.
No plain paper support documents will be printed for a Void Exchange/Reissue.

Apollo TINS Display (HMPR) prior to Void Exchange/Reissue


GALILEO INTERNATIONAL TINS REPORT 25 APR 08

CUR AMOUNT STOCK NBR A/L TICKET NBR INV NBR


PASSENGER NAME AGY AGY
USD 698.50 00003600-01 016E9900332855 000003948
ORIGINAL/ISSU
VOID 00003602 016E9900332856 000003949
ORIGINAL/ISSU
USD 698.50 00003603-04 016E9900332857 000003950 ◄ ISSUE
NEWORIG/ISSUE
USD 698.50 00003605 016E9900332858 000003951 ◄ EXCHANGE
NEWORIG/ISSUE

TOTAL USD 2095.50

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Apollo TINS Display (HMPR) after Void Exchange/Reissue
GALILEO INTERNATIONAL TINS REPORT 25 APR 08

CUR AMOUNT STOCK NBR A/L TICKET NBR INV NBR


PASSENGER NAME AGY AGY
USD 698.50 00003600-01 016E9900332855 000003948
ORIGINAL/ISSU
VOID 00003602 016E9900332856 000003949
ORIGINAL/ISSU
USD 698.50 00003603-04 016E9900332857 000003950 ◄ ISSUE
NEWORIG/ISSUE
VOID 00003605 016E9900332858 000003951 ◄ VOID EXCH/REISSUE
NEWORIG/ISSUE

TOTAL USD 1397.00

CUR (Currency) will be updated to display VOID.


TOTAL amount will be updated as with a void of an original issue.

Sample Apollo Void Exchange/Reissue MIR

T51V588092005880294725APR080259PUA016UNITED AIRLINES INC. F30D0FF34734


0W1P14537482ZZZZZZZ C01030NAGAG 000 001
USD0000000640002USD00004800US00001050XT00000000 00000000 00000000 000000000000
NNYYN5NNNAYV NNN NNNNNN
000000001000000000000001000001000000000000000000

A02NEWORIG/ISSUE 8990033285801 01
SC: 048000036050001

A0701USD 640.00USD 698.50 USDT1: 48.00UST2: 10.50XT


IT:
A11X 000000698.50N

The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.

Sample Galileo Void Exchange/Reissue

Galileo Enhanced TINS Display (HMPR*E) prior to Void Exchange/Reissue


DOC PRODS JEN DAILY ACTIVITY REPORT
26B BAKER STREET 10 JUL 08
LONDON ENGLAND
CURRENCY CODE GBP IATA-99999992 TOTAL 00003

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---------------------------------------------------------------
TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP
HOST SCN
AL M DT FP TT MR PASSENGER BFRLOC INVNBR
BASE/EQV TOTAL TAX COM AMT
TAX 1 TAX 2 TAX 3
FOP DETAIL NFR BOOKAGT BPCC CC AUTH
FB/TD FCI TC NF
AI ASF IF NR VC
---------------------------------------------------------------
125 3440008000 C10302
BA E CK ORIGINAL/ISSUEMR VZL9RK ◄ ISSUE
327.00 369.20 42.20 0.00
10.00GB 19.70UB 12.50YQ
C10302 X8Q
YIF G
125 9900048287
E VA ISSUE/ORIGINALMS
DATE - 10JUL
125 9900048288 C10302
BA E XE ORIGINAL/ISSUEMR VZL9RK ◄ EXCHANGE
327.00 0.00 0.00 0.00
0.00
C10302 X8Q
YIF G

SUBTOTAL - CASH 0.00


SUBTOTAL - CHEQUE 369.20
SUBTOTAL - NONREF 0.00
SUBTOTAL - MISC 0.00
SUBTOTAL - INV 0.00
SUBTOTAL - PS 0.00

TOTAL CASH SALES 369.20


TOTAL CASH REFUNDS ( 0.00)

TOTAL CREDIT SALES 0.00

TOTAL CREDIT REFUNDS ( 0.00)

TOTAL TAX 1 10.00

TOTAL TAX 2 19.70

TOTAL TAX 3 12.50

GRAND TOTAL 369.20

(TOTAL NETT FARES) 0.00

TOTAL COMMISSION 0.00

LESS CREDIT SALES 0.00

NETT AMOUNT PAYABLE 369.20

January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved. Page 7
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Galileo Void Exchange/Reissue Request
>TRVE/12599000482880

Galileo Void Exchange/Reissue Response


TICKET NO.1259900048288CHANGED TO VOID STATUS
>

Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID.
Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for
Use”.
Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat
the Void Exchange/Reissue request until a positive acknowledgement is received. A display of
the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being
exchanged back to “Open for Use.”

Galileo Enhanced TINS Display (HMPR*E) after Void Exchange/Reissue


DOC PRODS JEN DAILY ACTIVITY REPORT
26B BAKER STREET 10 JUL 08
LONDON ENGLAND
CURRENCY CODE GBP IATA-99999992 TOTAL 00003
---------------------------------------------------------------
TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP
HOST SCN
AL M DT FP TT MR PASSENGER BFRLOC INVNBR
BASE/EQV TOTAL TAX COM AMT
TAX 1 TAX 2 TAX 3
FOP DETAIL NFR BOOKAGT BPCC CC AUTH
FB/TD FCI TC NF
AI ASF IF NR VC
---------------------------------------------------------------
125 3440008000 C10302
BA E CK ORIGINAL/ISSUEMR VZL9RK
327.00 369.20 42.20 0.00 ◄ ISSUE
10.00GB 19.70UB 12.50YQ
C10302 X8Q
YIF G
125 9900048287
E VA ISSUE/ORIGINALMS
DATE - 10JUL
125 9900048288
E VA ORIGINAL/ISSUEMR ◄ VOID EXCH/REISSUE
DATE - 10JUL
SUBTOTAL - CASH 0.00
SUBTOTAL - CHEQUE 369.20
SUBTOTAL - NONREF 0.00

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SUBTOTAL - MISC 0.00
SUBTOTAL - INV 0.00
SUBTOTAL - PS 0.00

TOTAL CASH SALES 369.20

TOTAL CASH REFUNDS ( 0.00)

TOTAL CREDIT SALES 0.00


TOTAL CREDIT REFUNDS ( 0.00)

TOTAL TAX 1 10.00

TOTAL TAX 2 19.70

TOTAL TAX 3 12.50

GRAND TOTAL 369.20

(TOTAL NETT FARES) 0.00

TOTAL COMMISSION 0.00

LESS CREDIT SALES 0.00

NETT AMOUNT PAYABLE 369.20

Transaction Type (TT) will be updated from XE to VA.


A Void Exchange/Reissue will only update the Enhanced TINS in which the Exchange/Reissue
was issued.
TOTAL amounts will be updated as with a void of an original issue.
No plain paper support documents will be printed for a Void Exchange/Reissue.

Galileo TINS Display (HMPR) prior Void Exchange/Reissue


DOC PRODS JEN TINS REPORT 10 JUL 08
CURRENCY CODE GBP IATA NUMBER 99999992

A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP


125E9900048287 ISSUE/ORIGINALMS VOID 10JUL
125E3440008000 ORIGINAL/ISSUEMR 327.00 42.20 0.00 CK ◄ ISSUE
125E9900048288 ORIGINAL/ISSUEMR 0.00 0.00 0.00 EX ◄ EXCHANGE

SUBTOTAL - CASH 0.00 0.00


SUBTOTAL - CHEQUE 327.00 42.20
SUBTOTAL - NONREF 0.00 0.00
SUBTOTAL - MISC 0.00 0.00
SUBTOTAL - INV 0.00 0.00

TOTAL CASH SALES 369.20

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TOTAL CREDIT SALES 0.00

GRAND TOTAL 369.20

TOTAL COMMISSION 0.00

LESS CREDIT SALES 0.00

NETT AMOUNT PAYABLE 369.20

Galileo TINS Display (HMPR) after Void Exchange/Reissue


DOC PRODS JEN TINS REPORT 10 JUL 08
CURRENCY CODE GBP IATA NUMBER 99999992

A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP


125E9900048287 ISSUE/ORIGINALMS VOID 10JUL
125E3440008000 ORIGINAL/ISSUEMR 327.00 42.20 0.00 CK ◄ ISSUE
125E9900048288 ORIGINAL/ISSUEMR VOID 10JUL ◄ VOID EXCH/REISSUE

SUBTOTAL - CASH 0.00 0.00


SUBTOTAL - CHEQUE 327.00 42.20
SUBTOTAL - NONREF 0.00 0.00
SUBTOTAL - MISC 0.00 0.00
SUBTOTAL - INV 0.00 0.00

TOTAL CASH SALES 369.20

TOTAL CREDIT SALES 0.00

GRAND TOTAL 369.20

TOTAL COMMISSION 0.00

LESS CREDIT SALES 0.00

NETT AMOUNT PAYABLE 369.20

FARE will be updated to VOID.


TOTAL amounts will be updated as with a void of an original issue.

Galileo TINS History


Galileo TINS History of new ticket (Electronic) prior to Void Exchange/Reissue
** HISTORY TIN DATA **
XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET
** CURRENT TIN DATA **
ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET

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Galileo TINS History after new ticket (Electronic) Void Exchange/Reissue
** HISTORY TIN DATA **
XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET
** CURRENT TIN DATA **
ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET/VOID

A Void Exchange/Reissue will update the Galileo TINS history to VOID.

Sample Galileo Void Exchange/Reissue MIR

T51G773392006370001811JUL082023 BA125BRITISH AIRWAYS CCCF1428E58E


X8Q99999992 ZZZZZZ N02AG 000 001
GBP0000000000002GBP00000000 00000000 00000000 00000000 00000000
NNNYN0NNYAYV NNN GB
000000001000000000000001000001000000000000000000

A02SECONDARY/ISSUEM 193293937158990004829001 01 N

A0701GBP GBP 369.20 GBPT1: 10.00GBT2: 19.70UBT3:


12.50YQ

A080101 00000000 F:

A09010

A11CK 369.20N P:01

The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.

Void Exchange/Reissue User Responses for Electronic Tickets

Note: Error responses will apply to both Apollo and Galileo unless otherwise noted.

If an attempt is made to issue an Apollo Void Exchange/Reissue and the new ticket issued cannot be
found in the same calendar day, the following error will be displayed:
VOID NOT ACCEPTED – TKT NBR NOT FOUND

If an attempt is made to issue a Galileo Void Exchange/Reissue and the new ticket issued cannot be
found in the same calendar day, the following error will be displayed:
TICKET NUMBER NOT FOUND – OUTSIDE VOIDING PERIOD

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If an attempt is made to enter an Apollo Void Exchange/Reissue (RRVE) in the incorrect format, the
following error will be displayed:
INVALID FORMAT/DATA – VOID EXCHANGE

If an attempt is made to enter a Galileo Void Exchange/Reissue (TRVE) in the incorrect format, the
following error will be displayed:
INVALID INPUT

If a Void Exchange/Reissue is attempted on an Electronic Ticket where the coupon(s) status is


RFND, the following error will be displayed:
UNABLE TO VOID A REFUNDED TICKET

If the coupon(s) status of the new ticket in an Electronic to Electronic Void Exchange/Reissue is not
marked as “Open for Use” and EXCH for the ticket being exchanged, the following error will be
displayed:
UNABLE TO CHANGE STATUS TO VOID

A successfully executed Apollo Void Exchange/Reissue transaction will be followed by the response:
**VOID ACCEPTED**

A successfully executed Galileo Void Exchange/Reissue transaction will be followed by the response:
TICKET NO.XXXXXXXXXXXXXCHANGED TO VOID STATUS

If an agency attempts a Void Exchange/Reissue from a non-authorized branch location or where


there is no selective access agreement, the following error will be displayed:
UNABLE TO VOID EXCHANGE - NO AGENCY AGREEMENT EXISTS

If a carrier does not support Void Exchange/Reissue, the following error will be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
TRANSACTION NOT SUPPORTED

If an attempt is made to Void Exchange/Reissue and the link in not available, the following error will
be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
NO RESPONSE FROM VENDOR

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If an attempt is made to Void Exchange/Reissue and the ticketing application does not pass the
syntax check, the following error will be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
LINK PROCESSING ERROR

If an attempt is made to Void Exchange/Reissue and no response is received from the validating
carrier within the time-out value, the following error will be displayed:
UNABLE TO PROCESS ELECTRONIC TICKET VOID
NO RESPONSE FROM VENDOR

If an electronic Void Exchange/Reissue is requested of a new ticket issued from a Paper to Paper
ticket exchange, the following error will be displayed:
TICKET NOT ELIGIBLE FOR ELECTRONIC VOID EXCHANGE

Glossary
Term Definition
PNR Passenger Name Record
BF Booking File
ETR Electronic Ticket Record
TINS Ticket Invoice Numbering System
DAR Document Activity Report
SAC Settlement Authorization Code

THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND


PROPRIETARY TO TRAVELPORT

Copyright
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Travelport provides this document for information purposes only and does not promise that the information contained in this
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