Dr Shohaib Managing in a services environment NO CHEATING OR COPYING ALLOWED FROM INTERNET OR ANYWHERE ELSE INDIVIDUAL ASSIGNMENT & PRESENTATION-

- 50 marks scaled to 5 must be posted on portal before deadline date Take approval of your professor and signature before you start the assignment Select a single company or organization that you have visited and write in your own words your experience on the following without using the internet, without references and without any bibliography. You must answer the three questions based on your learning and relating this to your experience IN YOUR OWN WORDS. NAME OF COMPANY _________________________________ Approved by DR Shohaib__________________ Date____________ (A) Individual Assignment: Assessment and Recommendations for a Service that you have recently experienced Write one Page& PLUS one page for your recommended chart in ms word not in PowerPoint or PDF in single spacing lines per page font 12 Times new roman

You may write about your visit to the saloon, restaurant, car wash, car garage, car franchise servicing, bank, insurance company, or any other services provider . 1) Write IN DETAIL about the classic good points of the services & draw a contacts points chart 2) Write IN DETAIL about the bad points and disadvantages of the services 3) Add your recommendations IN DETAIL for services improvement after your detailed assessment. Write about how you will devise new quality services processes,procedures, systems and ways to improve the overall services quality.