Sarah R.

Sanchez
7032 South Tremont Way Midvale UT 84047 Email sarah.sanchez@live.com Cell (801) 755-0781
Business Oriented Career within an active and growing financial oriented organization.

PROFESSIONAL EXPERIENCE SUTTER PHYSICIAN SERVICES, MURRAY, UT

Patient Service Representative Inbound customer service Patient registration and appointment setting Process messages for clinicians and transfer emergency triage calls Verify patients health insurance via insurance websites or phone

March 2013- Current

FARMERS INSURANCE AGENCY, TAYLORSIVLLE, UT

Commercial Administrative Assistant and Customer Service Process Commercial General Liability Certificates of Insurance and Waiver of Subrogation Assist Customers with Billing Inquiries Add, Delete or Modify Business Policies Electronic and Hard Filing Other office duties

April 2012- Jan 2013

FIRST ELECTRONIC BANK, SANDY, UT

Aug 2008- Feb 2012

Credit Administrative Assistant: Responsible for processing queued credit card applications and sending out weekly updates of applications received and approved Managed business applications from start to finish Processed credit inquiry removal letters and application denial letters Completed the Daily FRAU and FACTA Queue ( Called and Verified, Approved or Denied) Assisted with Customer Service Calls, Disputes and Complaints as well as daily customer mail and online correspondence. Collections Administrative Assistant/ Small Claims Department: Front desk clerical work such as answering phones, sending and receiving company mail, faxes and email. Completed Complaints, Trial Briefs and Writ Garnishment paperwork for the company Skip tracing using Google, Pipl, Accurint, Collection Reports and any other means to locate the person/place of employment Daily use of Access, Adobe, Excel and Word and shipped packages via UPS.com Process Cease and Desist letters/ POA and Death Certificates Collections Representative and Customer Service Representative Called on accounts 10 to 160 days past due to collect payment Answering incoming calls assisted card holders in account history, statement review and payment processing

DaVINCI VIRTUAL, SALT LAKE CITY, UT

Virtual Client Specialist:
Answer incoming calls for 250+ clients weekly; responsible for forwarding calls accurately and efficiently Scheduled appointments and worked with dozens of calendars and processed orders Made outbound calls and performed administrative tasks Required to multi-task while maintaining optimal customer service skills

Oct 2007-Sept. 2008

EDUCATION Salt Lake Community College Taylorsville, UT

Currently Attending

Highlight of Qualifications
Type 70 words per minute Ability to relate in amicable style with customers of diverse backgrounds; help gain trust and confidence Adept in both Credit and Financial Process and Procedure Well organized, dependable and career-oriented Excellent customer service and relationship skills Outstanding communication skills, both written and verbally Enjoy a challenging, active, administrative oriented work environment Excellent team player, work well with co-workers, management and consumers/vendors Quick learner with a variety of computer skills Received several compliments and continual repeat in business from customers for outstanding service, attitude and performance