Option-11c Installation & S Etup

NORTEL
OPTION-11C INSTALLATION & S ETUP
Revision History
Rev Date Description

A 26 Sep 2002 First Draft
B 01 Nov 2002 First Issue
0 08 Oct 2003 Issued with field feedback incorporated
1 15 Dec 2005 Generic
Option-11c Installation & Setup
Table of Contents
1 Introduction...........................................................................................................................................................................................4
1.1 Purpose & Scope......................................................................................................................................................................4
1.2 General Information.................................................................................................................................................................4
2 Planning & Engineering ......................................................................................................................................................................5
2.1 CO Trunks and Lines ...............................................................................................................................................................5
2.1.1 Small Offices........................................................................................................................................................................5
2.1.2 Larger Offices ......................................................................................................................................................................5
2.2 Card Types................................................................................................................................................................................5
2.3 Rules of Thumb........................................................................................................................................................................6
2.3.1 Trunks and Blocking...........................................................................................................................................................6
2.3.2 Heat Load.............................................................................................................................................................................6
2.3.3 UPS Sizing...........................................................................................................................................................................6
3 Before You Begin.................................................................................................................................................................................7
3.1 Card Slot Assignments ............................................................................................................................................................7
3.2 Site Documentation..................................................................................................................................................................7
4 Physical Installation.............................................................................................................................................................................8
4.1 Environmental Guide...............................................................................................................................................................8
4.2 Mounting....................................................................................................................................................................................8
4.3 Grounding..................................................................................................................................................................................8
4.4 Lightning & Surge Suppression.............................................................................................................................................9
4.5 Card Installation........................................................................................................................................................................9
4.6 Power Connection....................................................................................................................................................................9
4.7 Interface Connection............................................................................................................................................................. 10
5 Initial System Setup.......................................................................................................................................................................... 11
5.1 General................................................................................................................................................................................... 11
5.2 Power-up Procedure – New Systems................................................................................................................................ 11
5.3 User Interface Basics............................................................................................................................................................ 14
6 System Configuration....................................................................................................................................................................... 15
6.1 Digital Data Block.................................................................................................................................................................. 15
6.2 Configuration Record............................................................................................................................................................ 16
6.2.1 General.............................................................................................................................................................................. 16
6.2.2 Midnight Routine and Multi-User................................................................................................................................... 17
6.2.3 Add DTI/PRI Card............................................................................................................................................................ 17
6.2.4 Add the d-Channel........................................................................................................................................................... 18
6.3 Customer Data Block............................................................................................................................................................ 19
6.3.1 NET_Data.......................................................................................................................................................................... 19
6.3.2 RDR_Data......................................................................................................................................................................... 20
6.4 Electronic Switch Network................................................................................................................................................... 21
6.4.1 Load 86.............................................................................................................................................................................. 21
6.4.2 Load 87.............................................................................................................................................................................. 22
6.4.3 NCOS Info ......................................................................................................................................................................... 24
6.5 Digital Manipulation Tables.................................................................................................................................................. 25
6.6 Route Data Block................................................................................................................................................................... 26
6.6.1 Digital CO Trunk (COT, PRI w/DID).............................................................................................................................. 26
6.6.2 Analog CO Trunk ............................................................................................................................................................. 28
6.6.3 Analog DID Trunk............................................................................................................................................................. 30
6.6.4 Digital Tie Trunk, (PRI).................................................................................................................................................... 32
6.6.5 Digital Tie Trunk, (T1 or DTI) ......................................................................................................................................... 34
6.6.6 Analog Tie Trunk.............................................................................................................................................................. 36
6.7 Voice Trunks .......................................................................................................................................................................... 38
6.7.1 Digital CO Trunk (COT PRI w/DID)............................................................................................................................... 38
6.7.2 Analog CO Trunk ............................................................................................................................................................. 39
6.7.3 Analog DID Trunk............................................................................................................................................................. 40
6.7.4 Digital Tie Trunk, (PRI).................................................................................................................................................... 41
6.7.5 Digital Tie Trunk, (T1 or DTI) ......................................................................................................................................... 42
6.7.6 Analog Tie Trunk (4-Wire E&M)..................................................................................................................................... 43
6.8 Route List Block..................................................................................................................................................................... 44
6.8.1 Local Call........................................................................................................................................................................... 44
6.8.2 Long-Distance Call........................................................................................................................................................... 45
6.8.3 911 Call.............................................................................................................................................................................. 46
DG-Option11c-1.doc Page 2 of 2
6.8.4 Network Call...................................................................................................................................................................... 47

6.9 Network Translation Tables ................................................................................................................................................. 48
6.9.1 AC1 (for 9 +) ..................................................................................................................................................................... 48
6.9.2 AC2 (for 8 +) ..................................................................................................................................................................... 50
6.10 Building Telephones ............................................................................................................................................................. 53
6.10.1 Analog: Modem or Fax................................................................................................................................................... 53
6.10.2 Analog: Basic Voice Phone (with Voice Mail.............................................................................................................. 54
6.10.3 Digital: 2616 Telephone................................................................................................................................................. 55
6.10.4 Digital: 2008 Telephone................................................................................................................................................. 57
6.10.5 Copying Telephones........................................................................................................................................................ 58
7 Telephone Installation and Connection......................................................................................................................................... 60
7.1 Digital....................................................................................................................................................................................... 60
7.1.1 2616 Key Layout.............................................................................................................................................................. 60
7.1.2 Add-on-Module................................................................................................................................................................. 60
7.1.3 Other Digital Phones ....................................................................................................................................................... 60
7.2 Analog..................................................................................................................................................................................... 61
7.3 Jack Wiring............................................................................................................................................................................. 61
8 Maintenance & Operation................................................................................................................................................................ 62
8.1 MAC ......................................................................................................................................................................................... 62
8.1.1 Move................................................................................................................................................................................... 62
8.1.2 Add ..................................................................................................................................................................................... 62
8.1.3 Change.............................................................................................................................................................................. 62
8.2 Call Detail Recording............................................................................................................................................................ 63
8.3 History..................................................................................................................................................................................... 63
8.4 Diagnostic Tools .................................................................................................................................................................... 63
8.5 Final Documentations and ComNet................................................................................................................................... 63
9 Engineering Notes ............................................................................................................................................................................ 64
9.1 Field Safety............................................................................................................................................................................. 64
9.2 Documentation & Resources............................................................................................................................................... 64
9.2.1 Nortel Technical Publications......................................................................................................................................... 64
9.2.2 Other Information ............................................................................................................................................................. 64
9.3 Common Tasks & Functions ............................................................................................................................................... 65
9.4 Serial Connections to the PABX......................................................................................................................................... 65
9.5 Xyplex Settings...................................................................................................................................................................... 66
9.6 ProComm Settings ................................................................................................................................................................ 66
9.7 Backup, Restore, and Archive ............................................................................................................................................. 66
9.7.1 Backup............................................................................................................................................................................... 66
9.7.2 Restore.............................................................................................................................................................................. 67
9.7.3 Archive ............................................................................................................................................................................... 68
9.8 Brief History of the Option-11 .............................................................................................................................................. 73
9.9 Conversion Factors ............................................................................................................................................................... 73
10 Summary............................................................................................................................................................................................ 74
11 Appendix-A: Configuration Flow Chart......................................................................................................................................... 75
12 Appendix-B: Switch Listings........................................................................................................................................................... 76
12.1 Configuration Record............................................................................................................................................................ 76
12.2 Customer Data Block............................................................................................................................................................ 77
12.3 Electronic Switch Network................................................................................................................................................... 79
12.4 Route Data Block................................................................................................................................................................... 80
13 Appendix-C: Definitions of Terms & Acronyms.......................................................................................................................... 81
1 Introduction
1.1 Purpose & Scope

This document provides a guideline for the installation and the configuration a Nortel Meridian Option-
11c PABX for use in EPC locations. It presents a generic process that must be modified for each site,
and it should be considered a guide rather than a specification. This Guideline is not intended to
replace, but to supplement Nortel documentation and to provide EPC preferences. The intended
audience is EPC Department Technicians and Engineers.
This document is concerned with basic installation only. It does not address advanced NARS
features and it does not address Voice Mail. With these exceptions, it does address the standard
needs of the average small to medium sized EPC office.
1.2 General Information

The Option-11c is a telephone PABX manufactured by Northern Telecom®, (Nortel®). It is the low
end of the Meridian 1® family of modular Switches and is the EPC standard PABX for small1 to
medium sized offices. The Switch uses a main cabinet and optional expansion cabinets to provide up
to 700 lines. Depending upon the business application, EPC uses the Option-11c for office sizes
ranging from a 10-person to offices with 50 or more2 lines. This document is also applicable to the
Option-11c “Mini”. The “Mini” version of the switch should be considered as an option for an office
where a single cabinet will suffice and no growth is anticipated.
Note: It is important to note that the procedures, the sequence, and the information contained
in this document represent only one way to set up a switch. This document will be
updated periodically based on input from field personnel and other bodies of
knowledge. In other words, this document will evolve until the Department feels it
represents the best way to set up a switch for EPC.3
Caution: Although portions of this document are applicable to installations outside the U.S., the
variations from country to country cannot be addressed in detail.
The Option-11c should not be installed or configured by inexperienced personnel. This document is
not a substitute for experience and training.
For the purposes of this document, the terms PABX, PBX, and Switch are interchangeable.
Appendix-B provides copies of printed output from real Option-11c switches. These can be used in
debugging to compare configurations.
Telecommunications is a field not lacking in the prolific use of acronyms and “buzz words”. Appendix-
C contains a glossary of telecom terms. 4
1
The Norstar® key system is normally used in offices with fewer than ten people.
2
150 in some cases. Note: for offices with more than 100 people, an Option 61c should be seriously considered.
3
This document belongs to those who use it. If you don’t like it – give us input.
4
for those who are not fully buzz-word compliant.
2 Planning & Engineering
2.1 CO Trunks and Lines

2.1.1 Small Offices
For small offices, analog CO lines are normally used. These are individual lines each having a fixed
telephone number. These are incoming/outgoing type lines and are often called “1FB’s”. Except for
the tariff, these are similar to a normal residential line, (1FR). This type of line is easily added in most
locations.
Some Telco’s offer DID service on a group of CO lines making these lines a trunk. This is a
consideration for small offices that may need DID service.
Caution: 1FB lines should always be ordered as “ground-start”. Loop start should not be used.
Note: If DID service is not available then a Key System may be more appropriate for the
location.
2.1.2 Larger Offices

In larger offices trunks are normally used. A trunk can be a grouping of individual analog lines or the
individual lines can be provided through digital service. A common digital trunk offering is a PRI. With
this offering there is usually a block of 100 telephone numbers but this varies by location and Telco. A
PRI is a modified T1 with 23 lines and a data channel, (d-Ch). The d-Ch is used to provide features
such as Caller ID. A PRI will send any DID block number to the prescribed internal telephone using
any available channel.
When a PRI is used, it should not be the only connection to the Telco. A Telco problem or a local
equipment problem could leave an office “dead in the water”. Always get some CO lines also. These
will provide outgoing service in case of a PRI failure and they will also provide overflow outgoing
service if all 23 PRI channels are temporarily in use. Additionally, it is desirable to have at least two
CO lines that do not connect to the PBX at all. One of these lines should be connected to the Router
or to The Xyplex in order to access equipment. The other line can used in case of PBX failure,
(unless the site is comfortable with cellular coverage in the case of a telephone service outage). It
should be located in a central or key location such as reception or a foreman’s office.
2.2 Card Types

The following table contains information on the most commonly used cards.
DTI/PRI TMDI Package (Digital Trunk): Terminates T1 or PRI NTSF6800
Clock Controller5 NTAK20AD
UTC Universal Trunk Card: Terminates 2 and 4-wire external Analog NT8D14BB
lines
Digital Line Terminates Nortel standard digital telephones NT8D02GA
Analog Line Terminates standard analog telephones, modems, and fax NT8D09BA
machines.
5
Mounts on DTI/PRI card – does not take a slot.
2.3 Rules of Thumb

2.3.1 Trunks and Blocking
Generally speaking, one trunk line or channel will service three people6 with a very low probability of
blocking, (depending upon the service). In other words, one PRI will handle a typical office of 50 to 70
people.
In this example, if growth was anticipated, it would be best to leave a slot for a second PRI card and
to reserve another block of 100 numbers. Blocks of numbers can be reserved at a discounted rate.
2.3.2 Heat Load

For switch rooms or switch rooms combined with server rooms, it is always best to coordinate actual
heat load with an HVAC specialist. Actual heat load is often difficult to obtain during initial design.
When heat load is requested by HVAC design personnel and you are not ready, the following rule of
thumb has served well in the past.
30 W / SqFt of the total panel front surface area7.
2.3.3 UPS Sizing

UPS vendors recommend that you add up the name-plate power ratings on all equipment that will be
UPS attached. This is safe but very costly. There is little to no correlation between name-plate power
values and actual consumption. Name-plate values are used for sizing wire and breakers in
accordance with the NEC; they were never intended for use in UPS sizing.
The actual loads for typical telecom and computer equipment can be a small fraction of their name-
plate values. Here are some measured values.
Equipment Name-Plate kVA Operating kVA
Cisco 3524 0.115 0.09
Cisco 2505 0.138 0.03
Cisco 3810 w/3 FX 0.115 0.02
Cisco PIX 0.46 0.08
Compaq DeskPro, Pentium 0.575 0.04
Monitor, standard 19 inch multisync 0.23 0.09
Monitor, flat screen, 18 inch 0.23 0.06
Cisco 5505 w/3 24-port 10/100 cards 0.92 0.40
There are no easy answers here. If you have plenty of money, use name-plate values. If not, make
your own measurements or use good judgment. Always play it safe.
For a typical small office with a single cabinet Option-11c, a router, and an Ethernet switch, a 1.5 kVA
UPS should be fine.
6
This does not apply to all business unit applications.
7
Heat Losses From Electrical Equipment in Generating Stations by I.M Rubin, IEEE Transactions on Power Apparatus and Systems, Vol.
PAS-98, No. 4, July/Aug 1979.
3 Before You Begin
3.1 Card Slot Assignments

In order to prepare documentation – cards must be assigned to slots. Plan the System and then get
your documentation in order.
Starting in the first cabinet and starting at the left side:
• DTI/PRI Card(s)
• Universal Trunk Card(s)
• Digital Line Card(s)
• Analog Line Card(s)
• Voice Mail
If more than one cabinet is required, Digital and Analog line cards should be spread between the
cabinets.
3.2 Site Documentation

It is essential to have complete documentation end-to-end from the incoming trunks all the way to
each and every jack and telephone set. This documentation function should have been done by
Engineering, but if it has not, it must be done before starting. Site documentation is invaluable in
saving time and frustration. As a minimum, it must contain:
• All CO lines identified by telephone number and pair with termination points identified by list and/or
sketch
• All CO trunks identified by circuit number and telephone number block with termination point
identified by list and/or sketch
• All Jacks Numbers associated with the TN complete with any interim terminations
• Room Numbers
• User Names
Figure 3-1: Documentation Example

Room Jack Name Digital Analog Information
Number No.
TN DN CP* TN DN
Entrance n/a Elevator Lobby 16 01 7401 No 08 00 6800

6002 6-045 Future 16 02 7421 Yes 09 00 6801
6005 6-107 Future 16 03 7422 Yes 06 01 6802
6-108 16 04 7423 No 06 02 6803 2616 Removed
6004 6-046 James Dobson 16 06 7425 Yes 06 03 6804
6006 6-047 Philip Loudon 16 07 7427 Yes 06 04 6805
6008 6-049 Kevin Wright 16 08 7428 Yes 06 05 6806
* Call Pilot or optionally, Meridian Mail
4 Physical Installation
4.1 Environmental Guide

The Option-11c system is designed to operate in an office environment with a nominal temperature of
70° F and 10% to 95% relative humidity, non-condensing. The location must not be subjected to
constant vibration. All System equipment must be located at least 12 feet from sources of
electrostatic, electromagnetic, or radio frequency interference. This includes transformers and power
service panels. The System location must be cooled or well ventilated with cool air. Each cabinet can
produce up to 500 Watts of heat, (or 1700 BTU).
4.2 Mounting
It is recommended that the unit be mounted on a wall covered with ¾ inch plywood. Cabinets may be
mounted side-by-side or one over the other. Refer to the Nortel Planning and Installation Guide and
to Engineering Department sketches for mounting dimensions.
Tip: Avoid the use of particle board in lieu of plywood.
4.3 Grounding
The Nortel Planning and Installation Guide has a Chapter on grounding. Proper grounding must take
place before power-up. This is not optional. Nortel has recently changed its grounding specifications.
The following summarizes their recommendation.
1. For cabinets powered by the same electrical service panel, connect each cabinet to a ground bar
and connect the ground bar to the electrical service panel ground. Use 6AWG insulated wire.
2. For cabinets powered by different electrical service panels, (in a similar manner as above),
cabinets must be grounded to the electrical service panel that feeds it.
This Nortel procedure is in direct conflict with industry standards for Telecommunications Grounding
and with good engineering practice. It does follow the NEC for electrical safety but following NEC
does not provide a telecom ground because it places equipment cabinets at different electrical
potentials 8. Additionally, the electrical ground is normally at a different potential than the incoming
telecom ground. A single point grounding system that connects the cabinets, the electrical feeds, and
the Telco’s ground is a requirement.
Grounding for a telecom installation includes LAN/WAN equipment as well. In summary, all
telecommunications equipment shall be grounded in accordance with the applicable provisions of
EIA/TIA-607, Commercial Building Grounding and Bonding Requirements for Telecommunications.
8
EIA/TIA 222 States: Compliance with the NEC “does not imply that adequate grounding will be provided to ensure continued performance
of electronic equipment and systems without mutual interference; or that a quiet ground structure will be provided to allow equipment to be
isolated from external interference, either conducted or radiated”.
4.4 Lightning & Surge Suppression

Incoming copper trunks and CO lines must be protected so as not to conduct surges into telecom
equipment. Use protectors on incoming lines where they have not been provided for by the Telco and
connect all protectors to your single-point grounding system.
ITW Lynx protectors for analog CO

lines (top), and T1/PRI (bottom)
Note: ITW Lynx part numbers: Analog CO line: UP2S-235 66-block

T1/ISDN line: UP2H-235 66-block
Reliable Analog CO line: S3ABF 5-pin male base
Caution: The Lynx protectors are for use with a 66-block. Some Telco’s provide service at the
demarc on 110, Bix, or other style blocks. Be sure and coordinate this with the Telco
and purchase protectors accordingly. It is important to use solid state protectors such
as those specified above. Avoid the use of gas or carbon protectors.
4.5 Card Installation

Install all cards in accordance with the plan developed for your documentation and be sure to use the
anti-static wrist strap provided with the system.
Notes: Digital and Analog line cards can be removed or inserted while the system is powered
up. Refer to Nortel documentation for other card types.
A card slot may be programmed for Universal Trunk, Digital, or Analog even if the card
is missing. This is helpful if a card is bad or if one or more cards has simply not made
it to the sight before programming needs to start.
4.6 Power Connection

The Option-11c is normally powered from a floor or rack-mount UPS. Option-11c Cabinet power
supplies should be plugged into power strips that have cable “clamps” that provide protection from
inadvertent disconnection. The power strip should be supplied without a switch or have a protective
cover over the switch. Since some UPS units provide isolated power, it is important to ground the
power strip to your single point ground system.
UPS size requirements vary greatly, but for a single cabinet Option-11 system along with minimal
Cisco equipment and a terminal server, a 1.5 kW UPS is normally adequate. UPS sizing can be
tricky. When sizing is an issue, be wary of vendor sizing programs and the use of nameplate
electrical characteristics unless money is no object.
4.7 Interface Connection

The Option-11c comes standard with several TTY ports but a serial cable assembly is required to
provide a user interface. Be sure to purchase the “octopus” style cable; it has 4-ports. Each port on
the serial cable assembly is terminated in a standard RS-232, DB-25 connector. This connector is
“modem ready”. To connect to a laptop, desktop, or to a terminal server, a null-modem adapter is
required.
Ideally, the Option-11c should have several permanent interface connections.
• Modem connected to an outside telephone line (1FB)
• Desktop computer or terminal in the Switch Room
• Terminal Server
Caution: It is an EPC policy to have a two-password interface to equipment if the equipment is
accessible to a PSTN. For this reason, the Modem must be a password type such as a
Motorola UDS v.3400 or v.3600.
Note: The Cisco serial cable assembly works well for connections to a computer or to a
terminal server.
The use of a desktop PC9 as a dedicated terminal and permanently installed in the switch room is very
advantageous. This PC should be connected to the local LAN and the serial ports should be left
connected to the PBX and to other key equipment. In the absence of Communications Personnel,
non-technical site personnel can be “talked through” a procedure.
Tip: Leave icons on the desktop for HyperTerminal connections to the PBX and to other key
equipment.
Also, install VNC 10 Server service on the PC so the PC can be remotely accessed from
anywhere in the EP network. This allows the ability to remotely do a data backup that
cannot be done via a telnet/Xyplex session.
9
This can be an older machine.
10
http://www.uk.research.att.com/vnc/download.html
5 Initial System Setup
5.1 General
Because of configuration dependencies, there is a required sequence for the programming of a
Switch. Appendix-A depicts these dependencies and provides a sequence for configuration. This
Section will follow that sequence.
5.2 Power-up Procedure – New Systems

Each system comes with Key Codes. These codes will be required during power-up. Also, if any
additional software packages have been purchased, you should know about them at this time and
have them ready for installation.
When the Switch is powered up the first time, it initiates several internal tests, procedures, patch
loads, and an OS restart. It will eventually stop with a menu. This menu will present four (4) choices.
The following dialog is presented in several fonts for clarity. Italics represent Switch menus, prompts,
and information. Responses and comments are in plain text. There will be a lot of information scroll
by on the screen. The following information shows interactive points in the process.
Main Cabinet Software Installation Main Menu

1. New Install or Option 11/11E Upgrade - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <CR> - redisplay
Enter Selection “1” for a new installation
Select Feature Set You Wish to Enable :

1. General Business (ntsk11cq)
2. Enhanced Business (ntsk11dq)
3. Enterprise Business (ntsk11eq)
4. NAS/VNS (ntsk11fq)
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <CR> - redisplay
Enter Selection “3” for Enterprise Business, (this is the EPC standard). If Enterprise Business was not
purchased, make the appropriate selection; for example, "2" for Enhanced Business.
Feature Set Selection : Enterprise Business

Do you wish to add packages? (y/n/[a]bort):
The answer to this will be “No” unless additional software Packages were purchased with the Switch
so confirm before proceeding. Note that if "No" is selected, you will not be able so see a listing of
packages supplied with the switch. If you wish to see the package listing, answer "Yes" even if you
don't have any additional packages.
Select Database to Install :

1. Pre-Configured database - Enterprise Business
2. Basic Configuration (Release 22)
3. CCBR Restore File
4. Option 11/11E Software Cartridge
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <CR> - redisplay
Enter Selection “1” for Pre-configuration Database
Do you wish to change any ISM parameters? (y/n/[a]bort):
Note: Answer “Yes” if any of the following settings needs to be changed.
Enter new ISM parameters, <CR> to leave unchanged :

TNS ( 100) -
ACDN ( 300) -
AST ( 100) -
LTID ( 100) -
RAN CON ( 12) -
RAN RTE ( 2500) -
MUS CON ( 100) -
BRAND ( 0) -
ACD AGENTS ( 300) -
ANALOGUE TELEPHONES ( 2500) -
ATTENDANT CONSOLES ( 2500) -
BRI DSL ( 100) -
CLASS TELEPHONES ( 2500) -
DATA PORTS ( 2500) -
DIGITAL TELEPHONES ( 2500) -
INTERNET TELEPHONES ( 0) -
PHANTOM PORTS ( 2500) -
WIRELESS TELEPHONES ( 2500) -
ITG ISDN TRUNKS ( 2500) -
TRADITIONAL TRUNKS ( 2500) -
TMDI D-CHANNELS ( 0) -
SURVIVABILITY ( 0) -
Security ID : 10166249
Current AUX ID : 10166249
Do you wish to change the AUX ID? (y/n/[a]bort): N
New AUX ID : 10166249
Select M3900 Language Set:

1-6
4) North American
Enter 4
Is this correct?
Enter Y
At this point you will see summary information and you will be asked to confirm it.
New Installation Information Summary :
Security ID : 10166249
Aux ID : 10166249
Cabinet Type : MAIN
Feature Set : Enterprise Business (ntsk11eq)
Additional Pkgs : none
Database : Pre-Configured database - Enterprise Business
OLD NEW
S/W Release : 2530 2530
ISM Parameters
TNS : 32767 100
ACDN : 32767 300
AST : 32767 100
LTID : 64 100
RAN CON : 32767 12
RAN RTE : 32767 2500
MUS CON : 32767 100
BRAND : 0 0
ACD AGENTS : 32767 300
ANALOGUE TELEPHONES : 32767 2500
ATTENDANT CONSOLES : 32767 2500
BRI DSL : 64 100
CLASS TELEPHONES : 32767 2500
DATA PORTS : 32767 2500
DIGITAL TELEPHONES : 32767 2500
INTERNET TELEPHONES : 32767 0
PHANTOM PORTS : 32767 2500
WIRELESS TELEPHONES : 32767 2500
ITG ISDN TRUNKS : 32767 2500
TRADITIONAL TRUNKS : 32767 2500
TMDI D-CHANNELS : 0 0
SURVIVABILITY : 0 0
This is a good point to stop and make sure the ISM options shown above are correct. Use the NTP's
or check with Engineering if you have any questions on these settings for your location.
Is this correct? (y/n/[a]bort) : Y
Enter new keycodes:

Key 1 : XXXXXXXX (8 Digit numbers)
Key 2 : XXXXXXXX
Key 3 : XXXXXXXX
Keycode validation successful.
*** WARNING *** A system restart will be invoked

as part of the software installation process
Are you sure you wish to perform the upgrade? (y/n/[a]bort): Y
Upgrade was completed successfully
Rebooting....
After the reboot, the Switch will execute a “Daily Routine. When it completes, the Switch should is
ready for a Log On and Configuration.
5.3 User Interface Basics

Log In: type “logi” <CR>. You will be prompted for a password. Enter "0000".
Programming or configuration is done by accessing “Overlays”. Overlays have specific functions in
the configuration process. They must be loaded one at a time and must be exited before loading
another. The terms Load and Overlay are essentially synonymous. The term Load is most common
and it abbreviated “LD”. To Load an Overlay, type “LD” <space> and the Overlay number. For
example: “LD 11” <CR>. Once you have loaded and Overlay, you will typically see a “Req” prompt.
The Overlay is “Requesting” input.
The use of the asterisk key, ( * ) or <Shift 8>, provides for navigation. The single asterisk, ( * ), will
repeat the current prompt. The double asterisk, ( ** ), will return to the “Req” prompt. The quadruple
asterisk, ( **** ), will exit the current Overlay. Also, the command “END” <CR> will usually exit an
Overlay.
Log Out: exit any Overlay with the 4-asterisk command and type “logo” <CR>.
6 System Configuration
6.1 Digital Data Block

Load 73 is used to configure the DDB. The DDB is used to configure Digital service for the Switch. It
provisions the Switch for a Digital Trunking Interface, (DTI), or a Primary Rate Interface (PRI). The
DDB is also used to identify the T1 clocking and to setup alarm thresholds for the T1 circuit.
Caution: If there is no PRI or DTI interface card in the Switch, the DDB should not be
configured. Move to the next System Configuration step.
Prompt Response Range Default Comment

REQ NEW CHG, END, NEW, OUT, PRT
TYPE DDB
CEQP YES NO Clock controller equipment exists.
CLKN # 1-9 Card slot number in the Option-11c where
the Clock Controller resides.
Note: The Clock Controller is mounted on
the PRI/DTI card.
PREF # 1-9 Primary Reference Source card for clock
controller. Note: The response must be the
same as for CLKN above.
SREF <CR> 1-9 or <CR> free run Secondary Reference (if existing).
TRSH 0 0-15 Threshold. Creates Threshold # “zero” for
configuration.
RALM <CR> 1-128 3 Remote (yellow) Alarm clear threshold
BIPC <CR> 1-128 2 Bipolar Violation count threshold
LFAC <CR> 1-128 3 Loss of Frame alignment counter
BIPV <CR> 1-4 & 1-4 3&2 Bipolar Violation maintenance and out-of-
service thresholds. Note: to change this
setting from the default, two number would
be entered with a separating space followed
by <CR>.
SRTK <CR> 1-24 & 1-3600 5 & 30 Slip rate tracking mode maintenance.
SRNT <CR> 1-1024 & 1-1024 15 & 3 Slip rate non-tracking
LFAL <CR> 1-1024 17 Loss of Frame alignment maintenance and
out-of-service thresholds.
AUTO <CR> YES, NO NO Automatic recovery for frame slippage.
SRAR <CR> YES, NO NO Slip Rate Automatic Recovery
SRGT <CR> 1-127 15 Slip Rate Guard Time in minutes
SRIM <CR> 1-127 1 Slip Rate Improvement Monitoring time in
minutes.
SRMM <CR> 1-127 2 Slip Rate Maintenance Maximum.
ICS <CR> 0-159 Multi-purpose serial data link code selection.
MEM AVAIL: (U/P): 1239632 USED U P: 85833 50790 TOT: 1376255

DISK RECS AVAIL: 448
REQ
6.2 Configuration Record

Load 17 is used to configure the CFN. Load 22 is used for printing.
In the configuration, you will need to make a few parameter changes, and, if you are installing a
DTI/PRI card in one of the card slots, you will need to identify the card. If the DTI/PRI is for a PRI,
you will also program a d-Channel.
6.2.1 General
REQ CHG
TYPE PARM
LPIB <CR> Accept the default setting
HPIB <CR>
400B <CR>
NCR <CR> 50 Caution: This number of call registers
is ok for small offices but
must be increased for larger
offices.
MGCR <CR>
CSQI <CR> Caution: Change this number if the
NCR value is changed. This
entry should be about ¼ of
the NCR entry.
CSQO <CR> Caution: Change this number if the
NCR value is changed. This
entry should be about ¼ of
the NCR entry.
TUBO <CR>
CFWS <CR>
PCML <CR>
ALRM <CR>
ERRM <CR>
DTRB <CR>
TMRK <CR>
FCDR <CR>
PCDR <CR>
TPO <CR>
TSO <CR>
CLID YES Calling Line ID Number for the CDR
DUR5 <CR>
MLDN <CR>
MARP YES Multiple Appearance Redirection Prime.
This assigns the DN to the TN features.
FRPT <CR>
DCUS <CR>

MSCL #### Number of Speed Call Lists.
Example: If your DID Block started at
6700 and contained 100 numbers, you
would enter 6800 numbers. This would
allow you to match the SCL number to
the DN.
<CR> OUT Hit Return until you reach the REQ
prompt.
6.2.2 Midnight Routine and Multi-User

REQ CHG
TYPE OVLY
SID <CR> Accept the default setting
BKGD <CR>
PBXH <CR>
TODR <CR>
DROL 43 This adds Overlay 43 (System Back-up) to
the Midnight Routine
MULTI_USER ON Allows more than one person to log into the
switch at the same time.
6.2.3 Add DTI/PRI Card

(Not required unless a DTI/PRI card is used.) (Example is for a PRI)
REQ CHG
TYPE CEQU Common Equipment
TDS <CR> Accept the default setting
CONF <CR>
DLOP # ## ESF Card Slot, Number of Channels, Extended
Super Frame signaling
MODE PRI DTI, PRI Mode of Operation
TMDI YES Is this a TMDI card?
LCMT B8S Line Code method
YALM FDL Yell Alarm method
TITE <CR>
TRSH 00 Threshold used for T1
DLOP <CR> To add a second card, enter info here. See
DLOP above.
<CR> OUT
6.2.4 Add the d-Channel

REQ CHG
TYPE ADAN Action Device & Number
ADAN NEW DCH # New d-Channel Number
Note: Suggest using the card slot
number for the d-Ch number
CTYP TMDI Type of Card
CDNO # PRI Card Slot number
PORT 1 Port Number (always 1)
DES ###### Description
USR PRI User of the d-Ch.
Note: PRI was used here because this
example is for a PRI.
IFC #### ESS4, ESS5, SL1, DMS100, Type of switch you are connecting to.
DMS250, DMS500
DCHL # PRI Card Slot number
PRI <CR> Change if you have more PRIs you want
associated to this same d -Ch.
OTBF <CR> 32 Output request buffers
DRAT 64KC d-Channel transmission rate
RLS 1 Release software at the far-end switch
RCAP ### BRI, ND2, ND3 Remote capabilities at the far-end switch
Note: BRI = AT&T
ND2 or 3 = Meridian
OVLR <CR> Accept the default settings.
<CR> OUT
See Appendix-B for an example of a Configuration Record.
6.3 Customer Data Block

Load 15 is used to configure the CDB. Load 21 is used for printing. There are two areas to change in
the Customer Data Block: NET_DATA and RDR_DATA.
6.3.1 NET_Data
REQ CHG
TYPE NET_DATA Networking Data Block
CUST 0
OPT <CR>
AC2 <CR>
FNP <CR>
CLID YES Allow Calling Line Identification
SIZE <CR>
INTL <CR>
ENTRY 0 The CLID entry to be configured
HNTN ### Local Area Code for the PBX location
Example: 713 for Houston
ESA_HLCL <CR>
ESA_INHN <CR>
ESA_APDN <CR>
HLCL ### Local Code (Prefix) – Example (420)
DIDN YES Use DNs as DID numbers
HLOC ##### Home Location Code (same as
Prefix(same as Prefix plus next two digits)
– Example (35431)
HLOC ### Home Location Code (same as Prefix)
LSC <CR>
CLASS_FMT <CR>
ENTRY <CR>
ISDN YES Turn on ISDN. Yes if using PRI on DID
route, else enter No if you are not using
PRI.
PNI 7 Private Network Number – EPC uses 7.
Only used if you are using PRI on
Company Tie trunks.
PINX_DN <CR>
MBG <CR>
BSGC <CR>
PFX1 <CR>
PFX2 <CR>
HLOC ##### Home Location Code (same as Prefix
plus next two digits) – Example: 35431
<CR> OUT
6.3.2 RDR_Data
Allow different DNs for Forward No Answer Number and for Hunt Number
REQ CHG
TYPE RDR_DATA Call redirection
CUST 0
OPT <CR>
FNAD FDN Call Forward No Answer treatment for DID
FNAT FDN Call Forward No Answer treatment for
non-DID
FNAL FDN Call Forward No Answer treatment for all
other calls
<CR> OUT
6.4 Electronic Switch Network

Load 86 and 87 is used to configure ESN.
The ESN Block is the listing of the parameters that are set for BARS/NARS.
6.4.1 Load 86
REQ NEW
CUST 0
FEAT ESN Electronic Switched Network
MXLC ### Entered 200 Number of LOC codes (NARS). This
number needs to equal or exceed the
number of LOC codes you will enter.
MXSD <CR>
MXIX <CR>
MXDM <CR>
MXRL <CR>
MXFC <CR>
MXFS <CR>
CDP <CR>
MXSC 1
NCDP 4
AC1 9 NARS Access Code 1
AC2 8 NARS Access Code 2
DLTN YES Dial tone when you press 8 or 9
ERWT <CR>
ERDT <CR>
TODS <CR>
RTCL <CR>
NMAP <CR> This prompt may not display.
ETOD <CR>
TGAR NO Check for Trunk Group Access
Restrictions. See Notes below
Notes:
Enter NO (Reason – If TGAR = YES then if the telephone’s TGAR matches the route TARG# the outgoing calls will be
blocked. Here is a matrix of how things worked on a test:
CASE 1) ESN LD 87 TGAR = yes Phone TGAR = 0 Route TARG = 0 Call not blocked but ACOD not blocked either.
CASE 2) ESN LD 87 TGAR = yes Phone TGAR = 1 Route TARG = 1 Call blocked and ACOD blocked
CASE 3) ESN LD 87 TGAR = yes Phone TGAR = 1 Route TARG = 2 Call blocked ACOD blocked
CASE 4) ESN LD 87 TGAR = yes Phone TGAR = 3 Route TARG = 2 Call not blocked ACOD not blocked
CASE 5) This is how we set up a typical user ESN LD 87 TGAR = no Phone TGAR = 1 Route TARG = 1 Call not blocked
ACOD blocked
CASE 6) This is how we set up a “maintenance phone” ESN LD 87 = no Phone TGAR = 0 Route TARG = 1 Call not blocked
ACOD not blocked
6.4.2 Load 87
REQ NEW
CUST 0
FEAT NCTL Network Control
SOHQ Prompt may not display
SCBQ
NCOS 1 Network Class of Service (typical)
EQA <CR>
FRL 1 Facility Restriction Level (typical)
RWTA <CR>
NSC <CR> Prompt may not display
OHQ <CR>
CBQ <CR>
SPRI <CR>
MPRI <CR>
PROM <CR>
NCOS 2
EQA <CR>
FRL 2
RWTA <CR>
NSC <CR>
OHQ <CR>
CBQ <CR>
SPRI <CR>
MPRI <CR>
PROM <CR>
NCOS 3
EQA <CR>
FRL 3
RWTA <CR>
NSC <CR>
OHQ <CR>
CBQ <CR>
SPRI <CR>
MPRI <CR>
PROM <CR>
NCOS 4
EQA <CR>
FRL 4
RWTA <CR>
NSC <CR>

OHQ <CR>
CBQ <CR>
SPRI <CR>
MPRI <CR>
PROM <CR>
NCOS 5
EQA <CR>
FRL 5
RWTA <CR>
NSC <CR>
OHQ <CR>
CBQ <CR>
SPRI <CR>
MPRI <CR>
PROM <CR>
NCOS 6
EQA <CR>
FRL 6
MPRI <CR>
PROM <CR>
NCOS 7
EQA <CR>
FRL 7
RWTA <CR>
NSC <CR>
OHQ <CR>
CBQ <CR>
SPRI <CR> Out
6.4.3 NCOS Info

Explanation of Network Class of Service and Facility Restriction Levels
NCOS FRL RLB
0 0 911 Calls and Local Office
1 1 10-200 Private Network – Company Calls
2 2 Public
3 3 1-800 Calls
4 4 Trunk Special Filter Between 1-800 & Toll (Time of Day Restriction)
5 5 Toll Calls
6 6 Company International Call Areas
7 7 All calls no Restrictions
Note: Higher NCOS means less restriction.
Meridian Mail Phones NCOS 5

User Phones NCOS 6
Private Trunks NCOS 5
Public Trunks NCOS 4
6.5 Digital Manipulation Tables

Load 86 is used to configure the DGT. Digit Manipulation Tables are used to modify dialed digits by
adding or deleting numbers at the start of the dial string. All DMI tables will have to be programmed.

REQ NEW
CUST 0
FEAT DGT Digital Manipulation Data Block
DMI ## Digital Manipulation Index number
DEL ## Nothing Delete
INST ## Nothing Insert
CTYP <CR> NCHG Accept the default setting
The eight DMI values below are standard for all EP switches. Refer to these DMI values when
programming the Route List Block.
DMI # DELete INSerT

1 1
2 2
3 3
4 4
5 5
6 6
7 7
9 <CR> 9
Note: There are advanced alternatives that are not addressed in this document and that should not
apply to small or to medium sized offices.
6.6 Route Data Block

Load 16 is used to configure the RDB. Load 21 is used for printing. The Route Data Block is the set
of parameters identifying the type of route being programming. Several routes are typically available
and a RDB must be configured for each available route.
6.6.1 Digital CO Trunk (COT, PRI w/DID)

This is an example of a digital T1 trunk from a Telco with ISDN signaling, (a PRI), and with DID
service.
REQ NEW
TYPE RDB Route Data Block
CUST 0
DMOD <CR> Default Model
ROUT ## Route Number. Recommend 10 for first
route.
DES ###### Description of the circuit. e.g. “QUEST”
TKTP DID DID, TIE, COT, FX Type of Route
ESN <CR>
CNVT <CR>
SAT <CR>
RCLS <CR>
DTRK YES Digital Trunk
BRIP <CR>
DGTP PRI Digital trunk type
ISDN YES Integrated Services Digital Network option
MODE PRA Mode of Operation
IFC #### ESS4, ESS5, Type of CO switch you will interface to.
DMS100/250/500
SBN <CR>
PNI <CR>
SRVC <CR>
NCNA YES Network Call Name Allowed
NCRD YES Network Call Redirection
CHTY <CR>
CTYP <CR>
INAC <CR> No
ISAR <CR>
CPUB <CR>
DAPC <CR>
DSEL VOD Voice or Data
PTYP <CR>
AUTO <CR>
DNIS <CR>

DCDR <CR>
IANI <CR>
ICOG IAO Incoming and Outgoing
SRCH <CR>
TRMB YES Tromboning
STEP <CR>
ACOD ##### Dial Access code to the route. This is a
minimum of 5 -digits and must be non-DID.
Recommend 3 -digits plus the Route
number. Example: 79010 for Route 10.
CLEN <CR>
TCPP <CR> NO CPP flag for incoming non-ISDN calls
PII <CR> Privacy indicator ignored
TARG <CR> 0 - 31 1 Trunk Access Restriction Group
BILN <CR> NO Billing Number
SGRP <CR> Scheduled access restriction g roup
OABS <CR> Outgoing toll digits to be ignored
CNTL <CR> NO Change Controls and Timers
DRNG <CR> NO Distinctive ringing for incoming calls
CDR <CR> NO Call Detail Recording
MUS <CR> NO Music on Hold
EQAR <CR> NO Enable Equal Access Restrictions
FRL <CR> NO Facility Restriction Level
OHQ <CR> NO Off-Hook Queuing
OHQT <CR> NO Off-Hook Queuing threshold
TTBL <CR> 0 Tone table number
PLEV <CR> NO Off-Hook timer delay
MCTS <CR> 2 Priority Level
ALRM <CR> NO Malicious Call Trace Alarm
6.6.2 Analog CO Trunk

This is an example of RDB configuration for a group of analog lines from a Telco that form an
incoming/outgoing trunk.
REQ NEW
CUST 0 Customer
DMOD <CR> Default Model number
ROUT ## Route number. Recommend "20" for first route.
DES ANALOG Description
COT
TKTP COT Type of Trunk Route
PRIV <CR> NO Private Line Route
SAT <CR> NO Satellite
RCLS <CR> INT, EXT EXT Route Class
DTRK <CR> NO Digital Trunk Route
ISDN <CR> NO Prompt may not display.
PTYP <CR> ACO Port Type ACO for Analog CO route
AUTO <CR> NO Auto Terminate
ICOG IAO ICT, OGT, IAO Incoming and Outgoing
RANX <CR> NO RAN for calls diverted to external trunks
SRCH <CR> RRB, LIN LIN Search method for outgoing trunks
TRMB YES NO Tromboning
STEP <CR> Alternate trunk route for outgoing trunks
ACOD #### Dial Access code to the route
CLEN <CR> 1 CLID entry number
CPP <CR> NO Calling Party Privacy
BILN <CR> NO Billing
SGRP <CR> Scheduled access restriction group
CNTL YES NO To change Controls
TIMR <CR> NO Chg Trunk timers
SST <CR> 30 Seizure Supervision Timer
NEDC ETH ORG, ETH, JNT, FEC ORG Near End disconnect control
FEDC ETH ORG, ETH, JNT, FEC ORG Far End disconnect control
CPDC <CR> NO SL1 controlling party on incoming calls
SPCT <CR> IMM,DLY IMM Speech Path Cut-Through
HOLD <CR> 02 02 40 Hold failure threshold
SEIZ <CR> 02 02 Seize failure threshold
RGFL <CR> 02 02 Ring failure threshold
RVSD <CR> 08 31 Reversed wired CO trunk threshold
ILLR <CR> 02 02 Illegal Ring threshold

MR <CR> NO Music Route
MANO <CR> NO Manual Outgoing trunk route
FRL <CR> 00 Facility Restriction Levels
OHQ <CR> NO Off-Hook Queuing. Prompt may not display
ATAN <CR> Prompt may not display
OHTD <CR> NO Off-Hook timer delay
PLEV <CR> 2 Priority Level
MCTS <CR> NO Malicious Call Trace Signal
6.6.3 Analog DID Trunk

This is an example of a RDB for a group of analog lines from a Telco that form a DID Trunk.
REQ NEW
CUST 0 Customer
ROUT ## Route number. Recommend 10 for the first
route.
DES ANALOG DID Description
TKTP DID Type of Trunk Route
ISDN <CR> NO Prompt may not display
DNIS <CR> NO ACD DNIS route
IANI <CR> NO In-band Automatic number identification route
ICOG ICT ICT, OGT, IAO Incoming and Outgoing
RANX <CR> NO RAN for calls diverted to external trunks
CPP <CR> NO Calling Party Privacy. Prompt may not display.
BILN <CR> NO Billing
INST <CR> NO Chg Trunk timers
IDC <CR> Incoming DID Digit conversion. Prompt may
not display
CNTL YES NO Change Controls and Timers
TIMR <CR> Trunk timers
SST <CR> Seizure Supervision Timer
NEDC ETH ORG, ETH, JNT, FEC ORG Near End disconnect control
FEDC ETH ORG, ETH, JNT, FEC ORG Far End disconnect control
DLTN <CR> NO Dial Tone on originating calls

SVFL <CR> 02 02 Ring failure threshold
MANO <CR> NO Music Route
EQAR <CR> NO Enable Equal Access Restrictions. Prompt may
not display.
OHQ <CR> NO Off-Hook Queuing. Prompt may not display.
OHQT <CR> NO Off-Hook Queuing threshold. Prompt may not
display.
TTBL <CR> NO Authcode to be prompted
ATAN <CR>
OHTD <CR> 0 Tone table number
6.6.4 Digital Tie Trunk, (PRI)

This is an example of a RDB for a digital ISDN Tie trunk between two Option-11c switches. The Tie
trunk is typically provided on the EPC private network. This is the preferred type of Tie line.
REQ NEW
CUST 0
DMOD <CR> Default Model
ROUT ## Route Number. Recommend 20 for
second route (typical).
DES EP TIE Description of the circuit.
TKTP TIE DID, TIE, COT, FX Type of Route
ESN <CR>
CNVT <CR>
SAT <CR>
RCLS <CR>
DTRK YES Digital Trunk
BRIP <CR>
DGTP TIE Digital trunk type. Can be a PRI also
ISDN NO Integrated Services Digital Network option
MODE PRA Mode of Operation
IFC SL1 ESS4, ESS5, SL1, etc. Type of switch you will interface to. This
will almost always be SL1 because we
are connecting between Option switches.
If the Tie is not to an Option switch,
change to suit.
SBN <CR>
PNI 7 Private Network ID
Note: 7 is the EP Standard
SRVC <CR>
NCNA YES Network Call Name Allowed
NCRD YES Network Call Redirection
CHTY <CR>
CTYP <CR>
INAC YES No Yes for private network.
ISAR <CR>
CPUB <CR>
DAPC <CR>
DSEL VOD Voice or Data
PTYP <CR>
AUTO <CR>
DNIS <CR>
DCDR <CR>
IANI <CR>

ICOG IAO Incoming and Outgoing
SRCH <CR>
TRMB YES Tromboning
STEP <CR>
ACOD ##### Dial Access code to the route.
CLEN <CR>
TCPP <CR> NO CPP flag for incoming non-ISDN calls
PII <CR> Privacy indicator ignored
CNTL <CR> NO Change Controls and Timers
6.6.5 Digital Tie Trunk, (T1 or DTI)

This is an example of a RDB for a digital Tie trunk between two Option-11c switches. The Tie trunk is
typically provided on the EPC private network. This is a straight T1 line without ISDN services.
Although this is still done, the use of ISDN services is preferred when routing equipment permits.
PROMPT RESPONSE RANGE DEFAULT COMMENTS

REQ NEW
CUST 0 Customer
ROUT ## Route number
DES XXXXXX Description
TKTP TIE Type of Trunk Route
ESN <CR> NO Private Line Route
CNVT <CR> NO Conventional switch route
RCLS <CR> INT,EXT EXT Route call marked as
DTRK YES NO Digital Trunk Route
BRIP <CR> NO ISDN BRI Packet handler route
DGTP <CR> DTI Digital Trunk Type
ISDN <CR> NO Integrated Services Digital Network
DSEL VCE VOD Data Selection
PTYP <CR> DTT Port type at far end
AUTO <CR> NO Auto terminate route
DNIS <CR> NO ACD DNIS route
IANI <CR> NO In-band Automatic Number Identification route
ICOG IAO IAO,ICT,OGT Incoming and /or Outgoing trunk
SRCH <CR> RRB, LIN LIN Search
STEP <CR> Alternate trunk route for outgoing trks
ACOD ##### Dial Access code to the route
BILN <CR> NO Send Billing number
SGRP <CR> O Scheduled access restriction group
INST 8 Linear Hunting Search for outgoing trunks
IDC <CR> NO Incoming DID Digit Conversion
ANTK <CR> Alternate trunk route for outgoing trks
SIGO <CR> STD Signaling arrangement
STYP <CR> SDAT Standard Signaling Type
CNTL YES NO Change Controls and Timers
PROMPT RESPONSE RANGE DEFAULT COMMENTS

TIMR <CR> Trunk Timers
SST <CR> Seizure Supervision timer
NEDC ETH ORG Near End Disconnect Control
FEDC ETH ORG Far End Disconnect Control
CPDC <CR> NO SL-1 the only controlling party on incoming
DLTN YES NO Dial tone
HOLD <CR> Hold failure threshold
SEIZ <CR> (2) (2) Seize failure threshold
SVFL <CR> Supervision failure
MANO <CR> NO Enable Equal Access Restrictions
FRL <CR> Facility Restriction Level
CBQ <CR> NO Call Back Queuing
AUTH <CR> NO Authcode to be prompted for incoming
6.6.6 Analog Tie Trunk

This is an example of a RDB for a simple Analog tie trunk. This is a group of analog lines that forms a
trunk.
REQ NEW
CUST 0 Customer
ROUT ## Route number. Recommend 30 for first route.
DES ANALOG TIE Description
TKTP TIE Type of Trunk Route
ESN <CR> NO Electronic Switched Network pad control
CNVT <CR> NO Conventional switch route
ISDN <CR> NO Prompt may not display.
DNIS <CR> NO ACD DNS route
IANI <CR> NO In-band Automatic Number Identification route
ICOG IAO ICT, OGT, IAO Incoming and Outgoing
TRMB YES Tromboning
INST <CR> Digits to be inserted before leading digit
IDC <CR> Incoming DID Digit conversion. Prompt may
not display.
ANTK <CR> ANI identifier number
STD <CR> Signaling arrangement
STYP <CR> SDAT Standard Signaling Type
CNTL YES NO To change Controls
TIMR <CR> Trunk Timers
SST <CR> Seizure Supervision Timer
NEDC ETH ORG, ETH, JNT, FEC ORG Near End disconnect
FEDC ETH ORG, ETH, JNT, FEC ORG Far End disconnect

DLTN YES NO Dial Tone on originating calls
SVFL <CR> 02 02 Ring failure threshold
MANO <CR> NO Music Route
OHQ <CR> NO Off-Hook Queuing. Prompt may not display.
OHQT <CR> 00 Off-Hook Queuing threshold. Prompt may not
display.
AUTH <CR> NO Authcode to be prompted
ATAN <CR>
6.7 Voice Trunks

Voice trunks must be configured for each route in the RDB. Load 14 is used to configure Voice
Trunks. Load 20 is used for printing but Voice Trunks can be printed from Loads 10 or 11 also.
There are several types of trunks that can be programmed in the Option switches. (FX, COT, DID,
WAT, TIE) The most common used is the two-way COT and the TIE trunks.
Then following paragraphs correspond with the RDBs described in the six paragraphs in Section 6.6
above.
6.7.1 Digital CO Trunk (COT PRI w/DID)

REQ NEW 23 23 new entries (Note)
TYPE COT Trunk type
TN ## 01 Card Slot and Unit for DTI/PRI card (Note)
PDCA <CR> Accept the default setting
PCM. <CR>
CUST 0
NCOS <CR>
RTMB ## 01 Route Data Block number and Member
number (Note)
B-CHANNEL <CR> Signaling type
SIGNALLING
MNDR <CR>
TGAR <CR>
AST <CR>
CLS CTD DTN CND WTA LPR Class of Service.
APN THFD HKD
P10 VNL
TKID <CR>
Note: The number of channels indicated in “NEW 23” is for a full PRI. A partial PRI may have been
provided. Use the number that corresponds to ISDN service actually provided.
The system will build this number of trunk lines and increment the TN and the RTMB
automatically. In other words, using the input above, all 23-channels would be configured at
one time.
6.7.2 Analog CO Trunk

REQ NEW
TYPE COT Type of data block
TN ## ## Card Slot and Unit
XTRK EXUT Type of trunk card
FWTM NO <CR> Firmware Timing for trunk hook flash
FWTM <CR> NO
CUST 0 Customer
NCOS 4 Network Class of Service
RTMB ## ## Route and Member
ATDN #### ACD for Auto Attendant (Call Pilot)
NITE #### Night Service Directory number
SIGL GRN LOP GRN Trunk Signaling. In order for Auto
terminate to work properly with Call
Pilot’s Automated Attendant, you
should only have ground start (GRN)
CO trunks.
TIMP 600 Termination Impedance
BIMP 3COM Balance Impedance
AUTO_BIMP <CR> NO Automatic Balance Impedance
SUPN YES NO Answer and disconnect supervision
STYP <CR> Supervision Type
AST <CR> NO Associated trunk for CTI
CLS DTN Class of Service
TKID <CR> NO Trunk Identifier
6.7.3 Analog DID Trunk

REQ NEW
TYPE DID Type of data block
XTRK EXUT Type of trunk card
FWTM NO <CR> Firmware Timing for trunk hook flash
FWTM <CR>
CUST 0 Customer number
RTMB ## ## Route and Member
INC <CR>
NITE <CR> Night Service Directory Number
SIGL LDR Signaling is Loop Dial Repeating
TIMP <CR> 600 Termination Impedance
BIMP <CR> 3COM Balance Impedance
AUTO_BIMP <CR> Automatic Balance Impedance
STRI WNK Start Arrangement Incoming
STRO WNK Start Arrangement Outgoing. Prompt may
not display.
SUPN YES
AST <CR> Associated Trunk for CTI
CLS DTN Class of Service
TKID <CR> Trunk Identifier
6.7.4 Digital Tie Trunk, (PRI)

A Tie trunk is typically a part of the EP private network, but it can be provided by a Telco. In any
case, the ISDN signaling for a PRI Tie trunk does not come from the Telco. It is generated by one of
the EP Option switches.
TYPE TIE Trunk type
TN ## 01 Card Slot and Unit for DTI/PRI card (Note)
PDCA <CR> 1 Accept the default setting
PCM. <CR> MU
CUST 0
NCOS 5
RTMB ## 01 Route Data Block number and Member
number (Note)
B-CHANNEL <CR> Signaling type
SIGNALLING
MNDR <CR>
TGAR <CR>
AST <CR>
CLS CTD DTN CND WTA LPR Class of Service.
APN THFD HKD
P10 VNL
TKID <CR>
Note: The number of channels indicated in “NEW 23” is for a full PRI. The system will build this
number of trunk lines and increment the TN and the RTMB automatically. In other words,
using the input above, all 23-channels would be configured at one time.
6.7.5 Digital Tie Trunk, (T1 or DTI)

TYPE TIE Type of data block
TN ## 01 Terminal number (Card and unit)
DES XXXXXX Designator field
PDCA <CR> 1 Pad Category table number
PCML <CR> MU Pulse Code Modulation Law
CUST 0 Customer
RTMB ## 01 Route and Member
MNDN <CR> NO Manual Directory Number
TGAR <CR> 1 Trunk Group Access Restriction
SIGL EM4 Signaling
STRI IMM Start arrangement incoming
STRO IMM Start arrangement outgoing
SUPN YES Supervision
AST <CR> Associated trunk for CTI
CLS CTD DTN Class of Service
Note: The number of channels indicated in “NEW 24” is for a full T1. The system will build this
number of trunk lines and increment the TN and the RTMB automatically. In other words,
using the input above, all 24-channels would be configured at one time.
6.7.6 Analog Tie Trunk (4-Wire E&M)

REQ NEW
TYPE TIE Type of data block
TN XX XX Card Slot and Unit
XTRK XEM Type of trunk card
CUST 0 Customer
RTMB XX XX Route and Member
INC <CR>
MNDN <CR> NO Manual Directory Number
TGAR <CR> 1 Trunk Group Access Restriction
SIGL 4EM Trunk Signaling
EMTY TY1 E/M Signaling, 2-wire Note: Each 4-Wire
E&M trunk takes up 4 pairs on the punch
block. With TY1 skip the 4 th pair to wire the
next trunk.
TIMP <CR> 600 Termination Impedance
STRI IMM Start Arrangement Incoming
STRO IMM Start Arrangement Outgoing
SUPN YES Supervision Type
AST <CR> Associated trunk for CTI
CLS CTD DTN Class of Service
6.8 Route List Block

Load 86 is used to configure the RLB.
When an 8 or 9 + number is dialed, the digits are identified in a translation table. The table directs the
call to a Route List Block. The Route List Block is used to make routing decisions for the number
dialed. Use Load 86 to print the RLB.
6.8.1 Local Call

REQ NEW
CUST 0
FEAT RLB
RLI 0
ENTR 0 Entry number for NARS/BARS Route List
LTER <CR> NO Local Termination Entry
ROUT ## Route number for Local Calls
TOD <CR> 0-7 All on Time of Day Schedule
CNV <CR> NO Conversion to Long Distance Number
EXP <CR> NO Expensive Route
FRL <CR> 0-7 0 Facility Restriction Level
DMI <CR> 0-999 0 Digital Manipulation Index
FCI <CR> 0-255 0 Free Calling Area Screening Index number
FSNI <CR> 1-255 0 Free Special Number Screening Index
SBOC <CR>
OHQ <CR> NO Off-Hook Queuing allowed. Prompt may
not display.
ENTR <CR>
ISET 1 0-8 0 Initial Set
NALT <CR>
MFRL 0 0-7 0-7 Set Minimum Facility Restriction Level
6.8.2 Long-Distance Call

REQ NEW
CUST 0
FEAT RLB
RLI 1
ENTR 0
ROUT ## Route number for Long Distance Calls
FRL 5 0-7 0 Facility Restriction Level
SBOC <CR>
not display.
ENTR <CR>
NALT <CR>
MFRL 0 0-7 Set Minimum Facility Restriction Level
6.8.3 911 Call

REQ NEW
CUST 0
FEAT RLB
RLI 2
ROUT ## Route number for Local Calls
DMI 9 0-999 0 Digital Manipulation Index
SBOC <CR>
SBOC <CR>
not display.
ENTR <CR>
NALT <CR>
6.8.4 Network Call

REQ NEW
CUST 0
FEAT RLB
RLI 4
ROUT ## Route number for Network Calls
SBOC <CR>
not display.
ENTR <CR>
NALT <CR>
6.9 Network Translation Tables

Load 90 is used to configure the NET Translation Tables.
To access NARS, the user dials either one of two customer-assigned network Access Codes, (AC1 or
AC2). These access codes are typically “8” for our on-net (private network) and “9” for off-net (local
and long distance calls). All users will use the “8” or “9” to make their calls. Users will not be allowed
to dial trunk access codes. The purpose for this is to control fraudulent calls and to restrict
unauthorized calls.
6.9.1 AC1 (for 9 +)

REQ NEW
CUST 0 Customer Number
FEAT NET Net
TRAN AC1 Translator for the Private Network
TYPE SPN Special Code
SPN 0 Single digit will cover all #s starting with 0
FLEN 0 Flexible Length
RLI 25 Route List Index
SDRR Supplemental Digit Restriction or Recognition
ITEI Incoming trunk group exclusion

6.9.2 AC2 (for 8 +)

REQ NEW
CUST 0 Customer Number
FEAT NET Net
TRAN AC2 Translator for the Private Network
TYPE LOC Location Code (Prefix)
LOC 1 Single digit will cover all LOC starting with 1
FLEN <CR> 0 Flexible Length
ITEI <CR> Incoming trunk group exclusion
LDN 4202600 Listed Directory Number
DID <CR> NO
NPA <CR> NO
NXX <CR> NO
DID <CR> NO
NPA <CR> NO
NXX <CR> NO
DID <CR> NO
NPA <CR> NO
NXX <CR> NO
DID <CR> NO
NPA <CR> NO
NXX <CR> NO

DID <CR> NO
NPA <CR> NO
NXX <CR> NO

DID <CR> NO
NPA <CR> NO
NXX <CR> NO
DID <CR> NO
NPA <CR> NO
NXX <CR> NO
DID <CR> NO
NPA <CR> NO
NXX <CR> NO
DID <CR> NO
NPA <CR> NO
NXX <CR> NO
FLEN 0
ITEI

DID NO
NPA NO
NXX NO
6.10 Building Telephones

The last configuration task is to build the Analog and the Digital telephones.
6.10.1 Analog: Modem or Fax

Load 10 is used to configure type 500 Analog Telephones. They may also be configured from Load
11. Load 20, 10, or 11 may be used for printing. The following examples create new telephones but it
is much easier to create one standard telephone for each type and then copy it to the other TNs.
Prompt Response Default Comment
REQ NEW
TYPE 500
CDEN <CR> Card Density
DES MODEM or FAX
CUST <CR> 0
WRLS <CR> NO Portable personal telephone?
DIG <CR> Dial Intercom Group
DN #### Extension number
CPND NEW
NAME XXXXX Enter name or description
XPLN <CR>
DISPLAY_FORMAT <CR>
VMB <CR>
AST <CR> NO Associate Set Assignment
IPAG <CR> 0
HUNT <CR>
TGAR <CR> 1
LDN <CR>
NCOS 6 0
RPNG <CR> 0
SGRP <CR> 0
CLS CTD DTN FBD XFD WTA THFD FND Class of Service
HTD ONS LPR XRD CWD SWD MWD Note: A = Allowed
RMMD SMWD LPD XHD SLKD CCSD
D = Denied
LND TVD CFTD SFD MRD C6D CNID
CLBD AUTU ICDD CDMD LLCN EHTD
MCTD GPUD DPUD CFXD ARHD OVDD Caution: Ensure that CTD and
AGTD CLTD LDTD ASCD MBXD CPFA DTN are set properly
CPTA DDGA NAMA MCRD EXR0 SHL
ABDD CFHD DNDY DNO3 USRD BNRD
OCBD RTDD RBDD RBHD FAXD CNUD
CNAD PGND FTTC
SCI <CR> 0
MULTI_LANGUAGE <CR> 0
PLEV <CR> 02
FTR <CR>
6.10.2 Analog: Basic Voice Phone (with Voice Mail

REQ NEW
TYPE 500
CDEN <CR> Card Density
DES POTS Plain Old Telephone Set
CUST <CR> 0
WRLS <CR> NO TN corresponds to portable
personal telephone
DIG <CR> Dial Intercom Group
DN ####
CPND NEW
XPLN <CR>
DISPLAY_FORMAT <CR>
VMB <CR>
AST <CR> NO Associate Set Assignment
IPAG <CR> 0
HUNT ##90 First 2-digits of your DID group
followed by 90, (your 4-digit
number to call voicemail is
(e.g.) 3290).
TGAR <CR> 1
LDN <CR>
NCOS 6 0
RPNG 1 0
SGRP <CR> 0
CLS XFA XRA CTD DTN FBD XFD WTA THFD FNA Class of Service
PUA MWA HTA ONS LPR XRD CWD SWD MWD Note: A = Allowed
C6A RMMD SMWD LPD XHD SLKD CCSD D = Denied
LND TVD CFTD SFD MRD C6D CNID
CLBD AUTU ICDD CDMD LLCN EHTD Caution: Ensure that CTD and
MCTD GPUD DPUD CFXD ARHD OVDD DTN are set properly
AGTD CLTD LDTD ASCD MBXD CPFA
CPTA DDGA NAMA MCRD EXR0 SHL
ABDD CFHD DNDY DNO3 USRD BNRD
OCBD RTDD RBDD RBHD FAXD CNUD
CNAD PGND FTTC
RCO <CR>
SCI <CR> 0
MULTI_LANGUAGE <CR> 0
PLEV <CR> 02
FTR FDN ##90 First 2-digits of your DID group
followed by 90.
6.10.3 Digital: 2616 Telephone

Load 11 is used to configure Digital Telephones. Common digital phones used by EPC are the 2008,
the 2616, and the 3904. The following information is for the most commonly found, 2616 telephone.
Note: Digital phones may also be configured from Load 10. Loads 10, 11, and 20 may be used for
printing.
To allow a “maintenance telephone” to directly access a trunk via the ACOD, make that
telephone have a TGAR of “0”.

REQ NEW
TYPE 2616
TN ## ##
DES XXXXXX Description – 6-characters allowed.
CUST <CR> 0
AOM <CR> 0
FDN ##90 Flexible Call-Forward-No-Answer
DN, (Probably the Voice Mail DN)
First 2-digits of your DID group
followed by 90.
TGAR <CR> 1
LDN <CR> blank (none) Listed DN Index as defined in LD 15
NCOS 6 0
RNPG 1 0
SSU <CR> System Speed Call List Number
SGRP <CR> 0 Scheduled Access Restriction Group
number
CLS PUA FNA HTA CTD FBD WTA LPR MTD FND Class of Service
HFA MWA IRA HTD ADD HFD MWD LMPN
Note: A = Allowed
LNA CNDA AHA RMMD SMWD AAD IMD XHD IRD
D = Denied
NID OLD VCE DRG1 POD DSX
VMD CMSD SLKD CCSD SWD
LND CNDD CFTD SFD MRD DDV Caution: Ensure that CTD is set
CNID CDCA MSID DAPA BFED properly.
RCBD ICDD CDMD LLCN MCTD
CLBD AUTU GPUD DPUD DNDD
CFXD ARHD CLTD ASCD CPFA Note: Add MTA to enable
CPTA ABDD CFHD FICD NAID Maintenance functionality.
BUZZ AHD DDGA NAMA DRDD
EXR0 USRD ULAD RTDD RBDD
RBHD PGND OCBD FLXD FTTC
DNDY DNO3 MCBN
RCO <CR>

HUNT ##90 Hunt DN – Probably the Voice Mail
DN.
First 2-digits of the DID group
followed by 90.
LHK 1 0 Last Hunt Key number limit
LNRS <CR>
SCI <CR> 0 Station Category Indication priority
level
LPK <CR>
AST <CR> Associate Set Assignment
IPAG <CR> 0 Meridian Link Unsolicited Status
Message group
MLWU_LANG <CR> 0 Language choice for auto-wakeup
DNDR <CR> 0 Directory Number Displayed Ringing
(in seconds)
KEY 00 SCR #### First key, Rings, Extension Number
CPND NEW
NAME XXXXX Enter the user’s name here
XPLN <CR>
DISPLAY_FMT <CR>
KEY 01 SCR #### Second key, Rings, Back-line
Extension.
Note: can be a non-ringing line,
(SCN).
Caution: Value should be any non
DID number
CPND NEW
XPLN <CR>
DISPLAY_FMT <CR>
KEY 02 ADL 16 AutoDial, 16-digits
KEY 03 ADL 16
KEY 04 ADL 16
KEY 05 ADL 16
KEY 06 ADL 16
KEY 08 MWK #### Message: Voice Mail Access
KEY 09 SCC #### Speed Call: This speed call list
number should be the same as the
extension number for this TN.

KEY 10 CFW 8 Call Forward, 8-digits allowed
Caution: The number of digits
allowed should be limited based on
office needs but should never allow
enough digits for long distance
except under special circumstances.
KEY 11 TRN Transfer
KEY 12 AO6 Conference, 6-party
KEY 13 RNP Ringing Number Call Pickup
KEY 14 DSP Display
KEY <CR>
Note: Key 07 is the standard “Program” key. No entry required.

Key 15 is the standard “Handsfree/Mute” key. No entry required.
Either of these keys can be overwritten but it is not recommended.
6.10.4 Digital: 2008 Telephone

REQ NEW
TYPE 2008
DES XXXX Description – 6-characters allowed.
CUST <CR> 0
AOM <CR> 0
FDN #### Flexible Call-Forward-No-Answer
DN, (Probably the Voice Mail DN)
TGAR <CR> 1
LDN <CR> Listed DN Index as defined in LD 15
NCOS 6 0
RNPG 1 0
SSU <CR> System Speed Call List Number
SGRP <CR> 0 Scheduled Access Restriction Group
number

CLS PUA FNA HTA CTD FBD WTA LPR MTD FND Class of Service
HFA MWA IRA HTD ADD HFD MWD LMPN
Note: A = Allowed
LNA CNDA RMMD SMWD AAD IMD XHD IRD
NID OLD VCE DRG1 POD DSX D = Denied
VMD CMSD SLKD CCSD SWD
LND CNDD CFTD SFD MRD DDV Caution: Ensure that CTD is set
CNID CDCA MSID DAPA BFED properly.
RCBD ICDD CDMD LLCN MCTD
CLBD AUTU GPUD DPUD DNDD
CFXD ARHD CLTD ASCD CPFA Note: Add MTA to enable
CPTA ABDD CFHD FICD NAID Maintenance functionality.
BUZZ AHD DDGA NAMA DRDD
EXR0 USRD ULAD RTDD RBDD
RBHD PGND OCBD FLXD FTTC
DNDY DNO3 MCBN
HUNT #### Hunt DN – Probably the Voice Mail
DN
LHK 1 0 Last Hunt Key number limit
SCI <CR> 0 Station Category Indication priority
level
AST <CR> Associate Set Assignment
IPAG <CR> 0 Meridian Link Unsolicited Status
Message group
MLWU_LANG <CR> 0 Language choice for auto-wakeup
DNDR <CR> 0 Directory Number Displayed Ringing
(in seconds)
KEY 00 SCR #### First key, Rings, Extension Number
CPND NEW
NAME XXXXX Enter the user’s name here
XPLN <CR>
DISPLAY_FMT <CR>
KEY 01
KEY 02
KEY 03
KEY 04
KEY 05
KEY 06
KEY 08 Message: Voice Mail Access
KEY <CR>
6.10.5 Copying Telephones

The easiest way to create telephones is to build one master telephone, (or a master for each type),
and then copy it to other TNs as required. This works equally well for analog or for digital telephones.
To copy a TN to a blank TN, use the CPY 1 command in Load 10 or 11. You will be prompted for the
from and to TNs and for the new DN.
Tip: You can copy from a master TN to an entire blank line card using the CPY 16 command. This
is an easy way to populate line cards with basic TN information. Final adjustments can then
be made to the Description, the Name, the Key 01 DN, and the Speed Call List number for
each new TN as required.
7 Telephone Installation and Connection

It is highly recommended that for new offices and for offices where wiring is re-worked, that all voice
jacks be wired, presented to a line card in the PBX, and fully documented. This allows changes
without the physical presence of a Technician. The initial outlay will be saved in travel cost.
7.1 Digital
The black Nortel 2616 with display is the EPC standard telephone. It is a 2-wire digital set with 16
programmable keys. EP has a standard key layout which is depicted below and programmed in
accordance with paragraph 6.10.3 above.
7.1.1 2616 Key Layout
Key 00 Line 1
Key 01 Line 2
Key 07
Key 02 AutoDial Key 15
Key 03 AutoDial
Key 04 AutoDial
Key 05 AutoDial
Key 06 AutoDial
Key 07 Program
Key 08 Message
Key 09 Speed Call
Key 00
Key 10 Call Forward
Key 11 Call Transfer
Key 12 Conference
Key 08
Key 13 Call Pickup
Key 14 Display
Key 15 Handsfree/Mute
Note: Pre-printed key-caps are available and are preferred.
7.1.2 Add-on-Module
The Add-on-Module provides an additional sixteen programmable keys to a model 2616 telephone.
This makes a “po-boy” Attendant Console suitable for most locations. Several AOMs can be added to
a single 2616. This feature is activated by placing the number of AOMs, (typically 1), in the AOM field
of the 2616 TN configuration. Typically the new keys will all be programmed as “ADL 16” but you
should check with the site for their preferences.
Caution: The AOM will not work on an “un-powered” 2616 such as the NT9K16AC03.
7.1.3 Other Digital Phones

Other digital telephones in use by EP include the 2008 and the 3904. Programming for the 2008 is
show above but further details on these phones is outside the scope of this document at this time.
7.2 Analog
The placement of analog jacks at every telecom access point provides service capability for modems,
fax machines, and conference telephones as required. A POTS can be added to an analog jack for a
quick second line or for a cordless phone when required.
7.3 Jack Wiring

Telephone jacks should be the RJ-11 type if possible11. The RJ-45 jack will work but should be
avoided unless required by local standards 12. The standard EP color for a digital jack is Ivory or
White, and the standard analog jack is black.
Due to the high availability of 4-pair Category 5e cable, it is recommended that this LAN rated cable
be used for telephones also. Cat 5e rated cable provides excellent electrical characteristics for
telephone service. One cable can provide up to four telephone circuits and these can be split-out as
required. The recommended color for Cat 5e cable used for voice is white.
The most versatile yet cost effective configuration would be to provide LAN and Voice service at a
single modular faceplate with some room for expansion if required.
LAN LAN
1 2
D A
Future Future
The use of 2-pair on the digital jack and the other 2-pair on the analog jack is the most common
configuration. If, after installation, two lines are required, a splitter can be used as a temporary
solution until a Technician can return to the site and add a jack.
Here are some splitter part numbers: 2-Way – CSI/Suttle SE-267B
3-Way – CSI/Suttle SE-173A
Note: Although EPC has combined LAN and voice in the same Cat 5e cable, this is no longer a
recommended option.
11
Some countries now require the use of RJ-45 jacks for telephones.
12
For example, RJ-45 jacks are required on new telephone service in London.
8 Maintenance & Operation
8.1 MAC
8.1.1 Move
Moves with the Option-11c are done in software rather than by switching wires on a terminal block.
Re-wiring a block is not desirable because it requires on-site personnel, and it will eventually wear out
the block13.
A move is the most common operational task. A TN can be moved to any blank TN on the same type
of line card. Since TNs are hardwired to a specific office and jack and site documentation gives us
this information, it is only necessary for the Technician to know the “From” and “To” locations.
Most of the time the “To” location is occupied however, and this precludes a simple move. An
example would be an employee office swap. This is handled by a 3-way move.
Example: Employee X and Employee Y are changing offices and you need to move their digital
phones.
Assume the following TNs: Employee X - 06 01
Employee Y - 06 02
First, find an unequipped TN on any digital line card. To do this, from Load 10 or 11
use the STAT ## command where ## represents the Cabinet number and Slot number.
Assuming you have a digital line card in slot 6 of the first cabinet the command would
be STAT 06. Unequipped TNs will show up as “UNEQ”. Assume TN 06 15 on this
card is UNEQ.
Second pick an Employee and check to see that his phone is not in use; STAT 06 02
for Mr. Y. “IDLE” indicates the line is not in use.
Third, move Mr. Y to the UNEQ TN. MOV 06 02 to 06 15, (06 02 is now UNEQ)
Fourth, check to see if Mr. X is on his line. If not, MOV 06 01 to 06 02, (06 01 is now
UNEQ)
Last, MOV 06 15 to 06 01, (06 15 is UNEQ again).
8.1.2 Add
A phone can be added using the procedures in Section 6.10, but the easiest way to add a telephone
to an unequipped TN is simply to copy from a good TN and make the DN specific changes.
8.1.3 Change
Typically a change involves only one or two parameters on a telephone. The easiest way to do this is
to use the easy change, (ECHG) option. When the CHG command is issued and the TN is entered,
answer “Yes” to ECHG and you don’t have to go through all of the telephone parameters.
13
Especially a 66-block
Example: Joe leaves the company and Mary moves into his office and we want to change the
name on Key 00 from Joe to Mary. This phone is on TN 06 03 and the DN is 4321
Tip: The Option-11c releases name storage memory after a name is entered. “Joe”
is smaller than “Mary” so “Mary” will not fit. You will get an error message when
you try.
First, take Joe’s name out. This will reset the amount of space you have for the name.
REQ CHG
TYPE 2616
TN 06 03
ECHG? YES
ITEM KEY 00 SCR 4321
CPND OUT
<CR> OUT
Second, add Mary’s name.

REQ CHG
TYPE 2616
TN 06 03
ECHG? YES
ITEM KEY 00 SCR 4321
CPND NEW
NAME Mary
<CR> OUT
Note: If the situation had been reversed and there was enough room for the new name, the
command “CHG” could have been issued at the CPND prompt.
8.2 Call Detail Recording
8.3 History
8.4 Diagnostic Tools
8.5 Final Documentations and ComNet
9 Engineering Notes
9.1 Field Safety

• Never work on a telephone wiring frame or PBX during a thunder storm. Stay out of the
switch-room.
• Never wear metallic jewelry of any kind while physically working on a PBX.
• Never look at the end of a connected Fiber Optic cable.
• Observe local codes and rules with regard to safety. This includes the use of safety shoes
and hard hats where required.
• Keep a CO2 fire extinguisher in the switch-room during construction.
• Keep a first-aid kit in the switch-room during construction.
9.2 Documentation & Resources

9.2.1 Nortel Technical Publications
Nortel provides considerable information14 in the form of NTP’s. These are now provided on CD-ROM
with a new system. If a hard copy of the NTP’s is required, be sure to specify it with the switch
purchase.
The Software Input/Output Guide, (Books 1 and 2), are the most useful references for the tasks
described in this document.
Caution: Be sure and work from a NTP that matches the software release and issue to avoid
confusion.
9.2.2 Other Information

http://www.pbxtech.net/ProdInfo/ProdInfo_Main.html
14
often TMI
9.3 Common Tasks & Functions

Task or Function Overlay Command Notes
Query System Time and Date LD 2 TTAD day month year hour minute second
Set System Time and Date LD 2 STAD 25 04 02 19 31 33 (April 25th, 02 7:31:33 PM)
Print a DNB LD 20 or PRT, DNB Enter a DN when prompted or it will print all DN’s
22
Print a TNB LD 10, PRT, “type”, Type is the telephone type; typically a 2616 or a
11, or 20 TN 500. If no TN is entered, all TN’s will be printed.
This also works for digital and analog trunks.
Print unused Card Slots LD 20 LUC
Print unused Voice Units LD 10, LUVU A type such as 2616 or 500 can narrow the scope
11, or 20 of this listing.
Print unused DN’s LD 10, LUDN
11, or 20
System Information LD 22 ISS Gives Version, Release, and Issue
LD 22 PRT PKG List of equipped Packages
LD 22 ISSP Prints Version, Release, Issue, and Packages
LD 22 TID Print the Serial Number
LD 22 SLT Print the System Limitations
Saving Data LD 43 EDD
9.4 Serial Connections to the PABX

The Nortel “octopus” cable provides several 25-pin, DB-25 style RS-232 ports. One of these ports
should be connected to the Terminal Server, and again, Cisco cables and adapters may be used.
Cisco supplies two types of DB-25 to RJ-45 adapters; one is labeled “Modem” and the other is labeled
“Terminal”. Either of these may be used but one requires the Nortel supplied null-modem adapter.
• Direct Connection
• Modem Connection
• Xyplex Connection
9.5 Xyplex Settings

The optimal Xyplex terminal server ports settings for an Option-11c and for other items of equipment
such as Cisco routers and switches are not the same. The best settings for Cisco can cause an
Option-11c serial port to shut down.
Xyplex configuration is handled in another document, but here are a couple of useful port settings, (#
represents the port number or range of numbers, i.e. 1-20).
DEFINE PORT # TYPEAHEAD SIZE 1024
DEFINE PORT # IP TCP WINDOW SIZE 1024
Some Xyplex/Option-11c compatibility test results will be added to this paragraph at a later date.
9.6 ProComm Settings

Terminal parameters can be critical. Improper parameters can cause the switch to lock out the Com
port or cause failure in uploads or downloads.
For normal Terminal Mode Operation (direct connect):
General Options
• VT100 emulation
• ASCII for the Transfer Protocol
• Direct Connect (Com 1 or 2)
• 9600
• 8-N-1
Transfer Options
• Upload – Don’t translate CR and Strip LF
• Download – Don’t translate CR and Strip LF
• Delay between lines = 3 (x 1/10 sec)
• 10 mS between characters
• Expand Tabs 8 spaces
• 10 seconds until download timeout
9.7 Backup, Restore, and Archive

9.7.1 Backup
Make sure you understand this procedure and are ready before proceeding.
• Go to Load 43 and execute the EDD command to ensure that all configuration changes are
saved.
• Setup your communications program to receive using Xmodem protocol. Make sure you have
a directory already setup or a blank, formatted diskette in the A: drive.
• Go to Load 143 and execute the XBK command.
• At the INFO: prompt, enter the text you want to appear as a header on this data file. You have
128 characters including spaces.
• Press <CR> twice and you will see the R> prompt. This indicates the switch is ready and
waiting to send data.
Note: The next step must be completed within 2 minutes or the system will time out. If the
system times out, start with LD 143 enter, XBK etc.
• In you communications program, “Receive” the configuration file using Xmodem protocol. The
file received will be in binary format. (see Figure 4).
• Select the folder you have created on C: or A: drive and “Save”
• Wait for the transfer operation to complete.
• When successfully completed, the Option 11 responds with OK.
• To verify the backed-up data file, enter the command “XVR”. You will see the R> prompt
again. This means the system is waiting to receive your file. Using your communications
program, send the file you just downloaded back to the switch. You should see a series of C’s
on the screen and when the file is successfully verified, the Option-11c will respond with OK.
9.7.2 Restore
Make sure you understand this procedure and are ready before proceeding.
• Go to Load 143 and execute the XRT command.
• The Option-11c system responds with WAIT—2 MINUTES followed by R>
• Send the backed-up data file using the Xmodem protocol from your communications program.
• The system will display the character C every 3-seconds until the file is sent.
Note: The file must be sent before the character C is displayed 20 times (approximately 1-
minute) to avoid a time out.
Note: The ID contained in the configuration database record being sent is checked against
the system controller card. If the ID’s do not match, the data will still be restored but a
BKP011 will be displayed as a warning indicating the site ID did not match. This is
normal; the site ID will automatically be corrected on the next data dump.
• When the file is successfully restored, the Option-11c system responds with OK.
• To verify the restored data file, enter the command XVR. You will see the R> prompt again.
This means the system is waiting to receive your file. Using your communications program,
re-send the file you just uploaded to the switch. You should see a series of C’s on the screen
and when the file is successfully verified, the Option-11c will respond with OK.
Now it is necessary to perform a SYSLOAD in order to get the uploaded file into the System memory.
• Type XSL and press the <CR> key
• The system responds with CONFIRM? (Y/N). Enter a Y.
• You are prompted with PSWD. Press <CR>
• Wait for the successful completion of the SYSLOAD. You will see DONE when it has
completed. Exit Load 143 with ****.
• In Load 2, set the date and time with the STAD command. Use the TTAD command to
confirm you entered the data correctly. Exit Load 2 with ****.
Note: STAD format is (dy) (mo) (year) (hr) (mn) (sc)

• In Load 43 enter the EDD NBK command and wait for the data dump to complete. Exit Load
43 with ****.
9.7.3 Archive
This procedure stores a printable ASCII text copy of the Option-11c configuration and database. This
information cannot be reloaded into a switch electronically, but it can be used to rebuild the switch
manually if it becomes necessary.
Utilizing a terminal program such as ProComm, connect to the PBX. Set up your terminal program to
capture the output to your hard drive. Follow the sequence below.
Note: Some features and programs may not be equipped on all PBX systems so some of the
requests for switch information will return error messages.
When you are finished, close out the capture file, rename it, and store it on ComNet.
LD Prompt Command Notes
20 REQ PRT
TYPE TNB Prints the entire TN block.
<CR> OUT
REQ PRT
TYPE SCL Prints the Speed Call List(s)
<CR> OUT
REQ PRT
TYPE MFC
<CR> OUT
REQ PRT
TYPE MFE
<CR> OUT
REQ PRT
TYPE MFR
<CR> OUT
REQ PRT
TYPE MFVE
<CR> OUT
REQ PRT
TYPE PRE
<CR> OUT
REQ PRT
TYPE TCON Tandem Connection
<CR> OUT
REQ END
21 REQ LTM List Trunks
CUST 0
<CR> OUT
REQ PRT

TYPE RDB Route Data Blocks
CUST 0
<CR> OUT
REQ PRT
TYPE CRB Code Restriction Blocks
CUST 0
<CR> OUT
REQ PRT
TYPE CDB Customer Data Blocks
CUST 0
<CR> OUT
REQ END
22 REQ ISS Software Issue
REQ PRT
TYPE PKG Installed Packages
REQ PRT
TYPE CFN Configuration Record
REQ PRT
TYPE ALARM
REQ PRT
TYPE CINV
REQ PRT
TYPE IMA
REQ PRT
TYPE ATRN
REQ PRT
TYPE PWD
REQ PRT
TYPE SLT
REQ END
23 REQ PRT
TYPE ACD
<CR>OUT
REQ PRT
TYPE SCB
<CR>OUT
REQ PRT
TYPE ADS
<CR>OUT
REQ PRT
TYPE CDN
<CR>OUT

REQ PRT
TYPE NACD
<CR>OUT
REQ END
49 REQ PRT
TYPE FCR
CUST 0
<CR> OUT
REQ PRT
TYPE IDC
CUST 0
<CR> OUT
REQ END
56 REQ PRT Primarily for International locations.
TYPE FTC
<CR> OUT
REQ PRT
TYPE MCAD
<CR> OUT
REQ END
57 REQ PRT
TYPE FFC Flexible Feature Codes
<CR> OUT
REQ END
73 REQ PRT
TYPE DDB Digital Data Block.
REQ PRT
TYPE DTI2
FEAT ABCD
REQ PRT
TYPE DTI2
FEAT SYTI
REQ PRT
TYPE DTI2
FEAT LPTI
LOOP <CR>
REQ PRT
TYPE DTI2
FEAT PAD
<CR> OUT
REQ END
86 REQ PRT BARS

CUST 0
FEAT DGT Digital Manipulation Table
<CR> OUT
REQ PRT
CUST 0
FEAT ESN
REQ PRT
CUST 0
FEAT ITGE Incoming Trunk Group Exclusion Index
<CR> OUT
REQ PRT
CUST 0
FEAT RLB Route List Indexes
<CR> OUT
REQ END
87 REQ PRT More BARS
CUST 0
FEAT CDP Coordinated Dialing Plan
TYPE ALL
REQ PRT
CUST 0
FEAT FCAS
<CR> OUT
REQ PRT
CUST 0
FEAT NCTL Network Control
NRNG 0 10
REQ END
90 REQ PRT More BARS
CUST 0
FEAT NET
TRANS AC1
TYPE ALL
REQ PRT
CUST 0
FEAT NET
TRANS AC2
TYPE ALL
REQ END
93 REQ PRT Tennant Data
TYPE TACC
CUST 0

TEN <CR>
ACC ALOW
REQ PRT
TYPE RACC
CUST 0
TEN <CR>
ACC ALOW
REQ END
94 REQ PRT MFC
TYPE L1MF
REQ PRT
TYPE MFET
REQ PRT
TYPE MFK5
REQ PRT
TYPE MFK6
REQ PRT
TYPE R2MF
REQ PRT
TYPE R2MFC
REQ END
95 REQ PRT CPND
TYPE NAME
CUST 0
PAGE <CR>
DIG <CR>
DN ALL
SHRT YES Short Version
REQ END
9.8 Brief History of the Option-11

In the early seventies, Northern Telecom developed the SL-1 which featured a digital switching matrix
under computer control. In 1985, Northern Telecom announced major enhancements to the SL
family. It was called the Meridian SL-1 Integrated Services Network and included fully digital
telephones and a data pipe to the desktop.
On January 30, 1990, Northern Telecom released the Meridian 1. It was a modular PABX system
using common equipment that merged the functionality of Meridian SL-x families. This suite of
Switches covered a range of applications from 30 to 10,000 lines with the Option-11c at the bottom
end.
The features and capabilities of the Option-11c have increased significantly. The future of the Option-
11c includes Voice over IP, (VoIP).
9.9 Conversion Factors

Convert From: Operator Factor To:
feet X 0.304801 meters
meters X 3.280833 feet
ccs X erlangs
Btu/Hour X 0.0002930 Kilowatt
Ton X 12000 BTU/Hour
Hairs-breadth X 0.020833 Inch
mph X furlongs/fortnight
10 Summary
This document covers the basic installation for a Meridian Option-11c PABX in a small to medium
sized office. It does not cover voice mail systems or special requirements. Every effort has been
made to keep this simple. Special requirements and unusual circumstances should be referred to
Engineering in Houston.
11 Appendix-A: Configuration Flow Chart
SYSTEM LEVEL
PRI or DTI Digital Data Block
START Yes
Trunks Exist LD 87
No
Configuration
Record
LD 17
Prt LD 22
CUSTOMER LEVEL
Customer Data
Block
LD 15
Prt LD 21
Route List Block

Route Data Block Trunk Data Block ESN Data Block
Digital
LD 16 LD 14 LD 86
Manipulation
Prt LD 21 Prt LD 20 Prt LD 86
LD 86
Flexible Features NARS/BARS

Call Party Name Display LD 90
Call Park Prt LD 90
STATION LEVEL
Analog
Digital Telephones Speed Call List
Telephones
END LD 11 LD 18
LD 10
Prt LD 10, 11, 20 Prt LD 20
Prt Ld 10, 11, 20
ENG. RECORD DATE

COMMUNICATIONS
Sequence Department
Relationship
APPENDIX-A
Configuration Flow Chart
DESIGN First Issue Sep 19, 2002 SCALE: NONE REV.
DWG.
DG-01-1
DRAWN BY: James R. Lawrence W.O. NONE NO. B
12 Appendix-B: Switch Listings
12.1 Configuration Record

LD 22, PRT, CFN
ADAN HIST IADR 003 TPO NO
SIZE 5000 RADR 001 TSO NO
USER MTC SCH BUG T1 10 CLID YES
ADAN TTY 0 T2 002 DUR5 NO
TTY_TYPE SDI T3 040 MLDN YES
CAB 00 N1 128 MARP YES
CARD 00 N2 08 FRPT NEFR
PORT 0 K 7 DCUS NULL
DES RXMT 05 MSCL 3000 (DID number block)
FLOW NO CRC 10 PMSI
USER MTC SCH BUG ORUR 005 MANU PMS1
TTYLOG 0 ABOR 005 PMCR 20
BANR YES ENL NO PORT NONE
ADAN TTY 1 ADAN DCH 4 Typical ‘D’ NDIS 20
TTY_TYPE SDI channel for an OCAC NO
CAB 00 Option switch MTRO MR
CARD 00 CTYP DCHI SBA_ADM_INS 001
PORT 1 CARD 02 SBA_USER 010
DES PORT 1 BCAP SPEECH
BPS 9600 DES OPTION81 CEQU
BITL 8 USR SHA MPED 8D
STOP 1 ISLM 23 SUPL 000 004 008 012
PARY NONE DCHL 2 016 032 036 040
FLOW NO OTBF 32 048
USER MTC SCH BUG DRAT 56K XCT 000
TTYLOG 0 CLOK EXT CONF 029 030 031 062
BANR YES NASA NO DTI/PRI LOOP
ADAN TTY 2 IFC SL1 DLOP NUM DCH FRM LCMT YALM
TTY_TYPE SDI SIDE USR TRSH
CAB 00 CNEG 1 PRI 002 24 ESF B8S FDL 00
CARD 00 RLS ID 21 MISP
PORT 2 RCAP ND1 OVLY
DES MBGA NO SID 0
BPS 9600 OVLR NO BACKGROUND TESTING
BITL 8 OVLS NO BKGD 044
STOP 1 T23 20 PBXH 01
PARY NONE T200 3 TODR 01
FLOW NO T203 10 DROL 030 034 038 043 044 135
USER MTC SCH BUG N200 3 MULTI_USER ON
TTYLOG 0 N201 260 VAS
BANR YES K 7 VSID 09
ADAN TTY 8 PARM DLOP
TTY_TYPE LSL LPIB 96 AML 09
CAB 00 HPIB 16 SECU NO
CARD 10 500B 16 INTL 0001
PORT 0 NCR 80 MCNT 9999
DES MGCR NULL CONF DIR
BPS 1200 CSQI 020 ATRN
BITL 8 CSQO 020 CODE 0
STOP 1 TUBO NO SOLR 12
PARY NONE CFWS NO ROLR +45.00
FLOWTYPE MAIL PCML MU AOLR +45.00
ADAN AML 9 VOICE MAIL ALRM YES TOLR -45.00
CARD 10 ERRM ERR BUG AUD AGCD NO
PORT 1 DTRB 100 VOLR NO
DES TMRK 128 HRLR +42.00
BPS 4800 FCDR OLD HTLR -44.00
CLOK EXT PCDR NO
12.2 Customer Data Block

LD 21, PRT, CDB
CUST 00 LA31 000 STCB NO
AML_DATA LA32 000 MCDC NO
OPT DNX LA41 000 IDEF NO
VSID LA42 000 MTAR NO
GP02 LA51 000 LEND NO
GP03 LA52 000 MSCD NO
GP04 R2BN 00 00 CPCI NO
GP05 R2ED 00 00 IMS_DATA
GP06 NRWU 5 IMS YES
GP07 TAWU 0 IMA YES
GP08 WUD NO APL NONE
GP09 STE NO UST NO
GP10 CCS_DATA APL NONE
GP11 CCRS UNR UMG NO
GP12 ECC1 UNR APL NONE
GP13 ECC2 UNR INT_DATA
GP14 CNCS ACCD OVF OVF OVF ATN
GP15 PELK NO CTVN OVF OVF OVF ATN
ANI_DATA CDR_DATA MBNR OVF OVF OVF ATN
ANAT 111 CDR YES CTRC OVF NAP OVF NAP
ANLD 1111 IMPH NO CLDN NAP OVF NAP NAP
ATT_DATA OMPH NO NINV OVF OVF OVF ATN
OPT AHD BIND BIXA BLA AXID NO NITR OVF OVF OVF ATN
DNX IC1 XTG IDP XLF XBL TRCR NO NRES OVF OVF OVF ATN
FKA MWUD LOD CDPR NO NBLK OVF OVF OVF ATN
REA SYD ECDR NO RCLE ATN OVF ATN ATN
ATDN 0 PORT 2 CONG OVF
NCOS 0 CHLN 0 LLT OVF
CWUP NO FCAF NO DNDT BSY
CWCL 0 0 FCR_DATA LDN_DATA
CWTM 0 0 NFCR YES OPT XLDN
CWBZ NO NO MAXT 2 DLDN NO
MATT NO OCB1 255 LDN0 5000
RTIM 30 30 30 OCB2 255 LDN1
ATIM 0 OCB3 255 LDN2
AQTT 30 IDCA NO LDN3
AODN FFC_DATA LDN4
SPVC 00 CCRS UNR LDN5
SBLF NO SCPL 0 ICI 00
RTSA RSAD FFCS NO ICI 01
SACP NO STRL 0 ICI 02
ABDN NO STRG ICI 03
IRFR NO ADLD 0 ICI 04
XRFR NO FTR_DATA ICI 05
ICI 00 OPT AHD BIND BIXA BLA CFO ICI 06
ICI 01 CFRA ICI 07
ICI 02 COX CPA CTD DBD DNX DSX ICI 08
ICI 03 HTU HVD XBL IC1 IDP XLF ICI 09
ICI 04 IHD XTG FKA LOD LRA MCI MPO_DATA
ICI 05 MWUD PVCD REA RND FMOP
ICI 06 RTR RTD ROX SBD SYD RGNA STD STD
ICI 07 TTAD VOBA CWRD AOCS DIS ATN
ICI 08 DGRP 10 RCY1 04
ICI 09 IRNG NO RCY2 04
RICI PKND 2 RALL NO
AWU_DATA DNDL NO CDTO 14
AWU YES SPRE 1 IFLS NO
ATRC NO PREO 0 MHLD NO
RANF SRCD 1234 PCDS
RAN1 000 EEST NO CNFD 1
RAN2 000 TTBL 0 TGLD 2
LA11 000 MUS NO DISD 3
LA12 000 ALDN CCDO NO
LA21 000 RECD NO AFCO NO
LA22 000 PORT 0 ACNS NO
NET_DATA TIM4 MDID YES

OPT RTD ENS NO NDID YES
AC2 OAS_DATA MWFB YES
ISDN YES ODN0 TRCL 0
PNI 7 ODN1 CRT0 00 00 00 00
PINX_DN ODN2 CRT1 00 00 00 00
MBG 0 ODN3 CRT2 00 00 00 00
BSGC 65535 ODN4 CRT3 00 00 00 00
PFX1 ODN5 ROA_DATA
PFX2 ODN6 OPT ROX
HLOC (local prefix) ODN7 RICI
LSC (local prefix) ODN8 TIM_DATA
RCNT 5 ODN9 FLSH 45
PCMC 15 ASTM 30 PHDT 30
SATD 1 RDR_DATA DIND 30
TRNX NO OPT CFO CFRA PVCD CWRD DIDT 14
EXTT NO FNAD HNT -CHG TO FDN LDTT 6
VNR NO FNAT HNT - CHG TO FDN BOTO 14
NIT 8 FNAL HNT - CHG TO FDN DBRC 60
FOPT 14 CFTA NO RTIM 30 30 30
NIT_DATA CCFWDN ATIM 0
NIT1 7700 CFN0 4 AQTT 30
TIM1 CFN1 4 ADLD 0
NIT2 CFN2 4 NFNA 0
TIM2 DFN0 4 HWTT 300
NIT3 DFN1 4 NIT 8
TIM3 DFN2 4 FOPT 14
NIT4 DNDH NO TST_DATA
12.3 Electronic Switch Network

MXLC 300 NCOS 24 - 0 NCOS 64 - 0
MXSD 20 NCOS 25 - 0 NCOS 65 - 0
MXIX 10 NCOS 26 - 0 NCOS 66 - 0
MXDM 100 NCOS 27 - 0 NCOS 67 - 0
MXRL 100 NCOS 28 - 0 NCOS 68 - 0
MXFC 0 NCOS 29 - 0 NCOS 69 - 0
MXFS 0 NCOS 30 - 0 NCOS 70 - 0
MXSC 0 NCOS 31 - 0 NCOS 71 - 0
NCDP 0 NCOS 32 - 0 NCOS 72 - 0
AC1 9 NCOS 33 - 0 NCOS 73 - 0
AC2 8 NCOS 34 - 0 NCOS 74 - 0
DLTN YES NCOS 35 - 0 NCOS 75 - 0
ERWT YES NCOS 36 - 0 NCOS 76 - 0
ERDT 6 NCOS 37 - 0 NCOS 77 - 0
TODS 0 00 00 23 59 NCOS 38 - 0 NCOS 78 - 0
RTCL DIS NCOS 39 - 0 NCOS 79 - 0
NCOS 0 - 0 NCOS 40 - 0 NCOS 80 - 0
NCOS 1 - 0 NCOS 41 - 0 NCOS 81 - 0
NCOS 2 - 0 NCOS 42 - 0 NCOS 82 - 0
NCOS 3 - 0 NCOS 43 - 0 NCOS 83 - 0
NCOS 4 - 0 NCOS 44 - 0 NCOS 84 - 0
NCOS - 0 NCOS 45 - 0 NCOS 85 - 0
NCOS 6 - 0 NCOS 46 - 0 NCOS 86 - 0
NCOS 7 - 0 NCOS 47 - 0 NCOS 87 - 0
NCOS 8 - 0 NCOS 48 - 0 NCOS 88 - 0
NCOS 9 - 0 NCOS 49 - 0 NCOS 89 - 0
NCOS 10 - 0 NCOS 50 - 0 NCOS 90 - 0
NCOS 11 - 0 NCOS 51 - 0 NCOS 91 - 0
NCOS 12 - 0 NCOS 52 - 0 NCOS 92 - 0
NCOS 13 - 0 NCOS 53 - 0 NCOS 93 - 0
NCOS 14 - 0 NCOS 54 - 0 NCOS 94 - 0
NCOS 15 - 0 NCOS 55 - 0 NCOS 95 - 0
NCOS 16 - 0 NCOS 56 - 0 NCOS 96 - 0
NCOS 17 - 0 NCOS 57 - 0 NCOS 97 - 0
NCOS 18 - 0 NCOS 58 - 0 NCOS 98 - 0
NCOS 19 - 0 NCOS 59 - 0 NCOS 99 - 0
NCOS 20 - 0 NCOS 60 - 0 ETOD
NCOS 21 - 0 NCOS 61 - 0 TGAR YES
NCOS 22 - 0 NCOS 62 - 0
NCOS 23 - 0 NCOS 63 - 0
Department Guideline Option-11c Installation & Setup
12.4 Route Data Block

The Route Data Block is the set of parameters identifying the type of route being programmed. The
following are pre-programmed examples of COT and DID routes.
LD 21, PRT, RDB
TYPE RDB CDR NO INST
CUST 00 MUS NO TIMR ICF 512
DMOD MR NO OGF 512
ROUT 0 MANO NO EOD 13952
TKTP COT CO TRUNK EQAR NO DSI 34944
PRIV NO FRL 0 0 NRD 10112
SAT NO FRL 1 0 DDL 70
RCLS EXT FRL 2 0 ODT 4096
DTRK NO FRL 3 0 RGV 640
ISDN NO FRL 4 0 FLH 510
PTYP ACO FRL 5 0 GRD 896
AUTO NO FRL 6 0 SFB 3
ICOG OGT OUTGOING CALLS FRL 7 0 TFD 0
RANX NO OHQ NO SST 5 0
SRCH LIN OHQT 00 NEDC ORG
STEP TTBL 0 FEDC ORG
ACOD 6800 OHTD NO CPDC NO
TARG PLEV 2 DLTN NO
OABS MCTS NO HOLD 02 02 40
TIMR ICF 512 ALRM NO SEIZ 02 02
OGF 512 ART 0 SVFL 02 02
EOD 13952 SGRP 0 DRNG NO
DSI 34944 CDR NO
NRD 10112 TYPE RDB MUS NO
DDL 70 CUST 00 FRL 0 0
ODT 4096 DMOD FRL 1 0
RGV 640 ROUT 2 FRL 2 0
FLH 510 TKTP DID DID TRUNK FRL 3 0
GRD 896 M911_ANI NO FRL 4 0
SFB 3 NPID_TBL_NUM 0 FRL 5 0
CRD 512 SAT NO FRL 6 0
TFD 0 RCLS EXT FRL 7 0
LEXT 100 DTRK NO OHQ NO
SST 3 0 ISDN NO OHQT 00
NEDC ETH PTYP ACO TTBL 0
FEDC ETH AUTO NO OHTD NO
CPDC NO DNIS NO PLEV 2
SPCT IMM ICOG ICT INCOMING CALLS MCTS NO
HOLD 02 02 40 STEP ALRM NO
SEIZ 02 02 ACOD 6802 ART 0
RGFL 02 02 TARG SGRP 0
RVSD 08 31 BILN NO
ILLR 02 02 OABS
13 Appendix-C: Definitions of Terms & Acronyms

Term Reference Definition
<CR> Carriage Return (the “Enter” key if born after 1985)
1FB Single-line, Flat-rate, Business
1FR Single-line, Flat-rate, Residential
A Ampere
AMI Alternate Mark Inversion - T1 Line Code
ANSI American National Standards Institute
AOM Add on Module (for 2616 telephone). Provides extra keys for programming. This module
is typically used with the Option-11c in lieu of an Attendant Console telephone set.
Caution: the AOM will not work on an un-powered 2616 set.
Attenuation A decrease in the signal strength of RF and measured in dB. Opposite of Gain.
AUTO DDB, LD 73 Automatic recovery for frame slippage
AWG American Wire Gage
B8ZS Bipolar 8 Zero Substitution - T1 Line Code
BARS Basic Alternate Route Selection
Baud A bit per second (bps) in a binary system. Note: bps and baud are interchangeable only in
binary.
BER Bit Error Rate. General use: the minimum received signal strength required to have no
more than 1 error in 10-6 (10 million).
BIPC DDB, LD 73 Bipolar violation Count threshold
BIPV DDB, LD 73 Bipolar Violation & OOS threshold
Borrow Ditch The low point on each side of a road or highway from where dirt was "borrowed" to build
up the road bed. This term is universally misstated "bar ditch".
bps bit per second
BRI Basic Rate ISDN, 128 kbps, two B-Ch.
C Centigrade
Campus Customer premise or facility
CCS 100 Call Seconds. A unit of telephone line or trunk usage.
CDB Customer Data Block
CE A European Union certification standard. All electrical or electronic equipment imported
into Europe must have this certification.
CEQP DDB, LD 73 Clock Controller Equipment
CFA Carrier Failure Alarm - T1 alarm condition
CFN Configuration Record
cilantro A nasty, green-leafy substance not fit for human consumption.
CLKN DDB, LD 73 Clock card slot Number
CO Central Office. A Telco switching office.
COT Central Office Trunk. Note: this is not a Tie.
CRC Cyclic Reduncancy Check - a common form of error checking and used in ESF framing.
Crossover This term applies to EtherNet cables only. This is not a “Rolled” cable.
Cable
CSA Canadian Standards Association
CSU/DSU Customer Service Unit / Digital Service Unit: A device that provides a digital interface to
high-speed lease lines, (or equivalant customer provided line(s)).

dB (decibel) One tenth of a bel, (B) or 10 times the logarithm of the power ratio or 20 times the log of
the voltage ratio or 20 times the log of the current ratio. A convenient unit for expressing
the ratio of the power gain or loss. The basis or 0 -dB reference level must be given,
understood, or defined by standard.
dBa A decibel adjusted for those frequencies most readily heard by the human ear and
referenced against what is considered to be the lowest humanly perceptible sound level.
DCE Data Communications Equipment. Printers, Multiplexers, etc.
DDS Digital Data Service. A nationwide service that allows interconnection and transport of
data at speeds of up to 64 kbps. The local Carrier provides the local loop service to DDS
customers.
DGT Digital Manipulation Table
DID Direct Inward Dialing. This is a function of a CO and is delivered on a digital or analog
COT.
DL DataLink - a type of ESF framing bit.
DN Directory Number. This is the extension or telephone number.
DTE Data Terminal Equipment. Personal Computers, Data Terminals, etc.
E Voltage (Electromotive Force)
E&M Ear & Mouth. This refers to audio frequency signaling.
EDD LD 43 Electronic Data Dump or Backup
EIA Electronic Industries Association (formerly RMA or RETMA)
EMC ElectroMagnetic Compatibility Note: NARTE offers certification in the growing area of
expertise and use of the European CE logo requires proof of EMC.
EMI ElectroMagnetic Interference
EMR ElectroMagnetic Radiation
ESN LD 86, 87 Electronic Switch Network
FM Frequency Modulation
FPS Frame Pattern Sync - a type of ESF framing bit.
FS D4 signaling framing bit
FSK Frequency Shift Keying. A form of digital modulation.
FT D4 terminal framing bit
FX Foreign Exchange
Gain An increase in the signal strength of RF and measure in dB. Opposite of Attenuation.
Hertz cycle/sec
HLOC Home Location Code (of the switch). See LOC
I Current
ICS DDB, LD 73 Multi-purpose serial data link code selection
Insertion Loss A measure of the attenuation of a device.
IP Internet Protocol
IPE Intelligent Peripheral Equipment or Option-11c Cards
ISDN Integrated Services Basic Network. A 4-wire service of 2 DS0s, (128 kbps), with two
telephone numbers.
ISP Internet Service Provider or InSide Plant (campus) wiring/equipment
ISS LD 22 Issue of Software
ITU International Telecom munications Union: A standards body operating under the aegis of
the UN to standardize protocol.

KB Kilobyte: 1024 bytes
Kbps Kilo bit(s) per second: 1024 bits per second
L Inductance
LBO Line BuildOut. Engineering or designing the interface between two telecommunications
devices, such as a PBX.
LFAC DDB, LD 73 Loss of Frame Alignment Counter
LFAL DDB, LD 73 Loss of Frame Alignment & OOS thresholds
LOC Location Code. Local prefix for Private Network. The EP standard is the local Telco
prefix (NXX) for the location.
Lossy Having poor efficiency. Leaky. Losses power.
LUDN LD 10, 11, or List Unused Directory Numbers
20
LUVU LD 10, 11, or List Unused Voice Units
20
m Meter
MAC Move Add Change
MB Megabyte
Mbps Mega (million) bit(s) per second: 1048576 bits per second
Modem Modulator – Dem odulator
NARS Network Alternate Route Selection
NARTE National Association of Radio and Telecommunications Engineers.
NCE NARTE Certified Engineer
NEC National Electric Code, NFPA 70
NEMA National Electrical Manufacturers Association
NFPA National Fire Protection Association
Nibble ½ a byte (fyi)
Nomex DuPont trademark for flame-retardant nylon. A substance used to cook operations and
maintenance personnel.
NTP Nortel Technical Publication
OOS Out of Sync 15
Order of Increasing or decreasing by a factor of 10. Multiply or Divide by 10. Move the decimal
Magnitude place one place to the left or to the right.
OSP OutSide Plant wiring/equipment
PABX Private Automatic Branch Exchange. Also referred to as a PBX or a Switch. This device
switches internal calls automatically within a private voice network, and it provides an
interface to a PSTN. It replaced the manual PBX where private connections were literally
and physically connected by a PBX operator.
PKG LD 22 Software Packages
POTS Plain Old Telephone Set
POTS Plain Old Telephone Set
PREF DDB, LD 73 Primary Reference source for clock
PRI Primary Rate Interface. A Telco tariff. This is a T1 that uses one channel for data to
provide features. There are 23 lines available for the trunk on a PRI.
15
what happens when the band makes an mistake

Protocol A system of rules and procedures governing communications between two devices.
PRT Print
PSTN Public Switched Telephone Network
R Resistance
RALM DDB, LD 73 Remote Alarm threshold
RBOC Regional Bell Operating Company
RDB Route Data Block
REQ Request (what do you want to do)
RFI Radio Frequency Interference
RG/U Military designation for coaxial cable. "U" stands for universal.
Rolled Cable The cable connectors have a reversed pin-for-pin connection. That is; 1-8, 2-7, 3-6, 4-5,
5-4, et cetera.
RS-232 An unbalanced interface standard for low speeds. Limits are 20 kbps at 50 feet.
RS-422 A balanced interface standard capable of operating at greater than T1 speeds. The
connection is defined in the RS-449 specification.
Skin Effect The tendency of an AC current to reside on the outside of a conductor as the frequency
increases.
SLIP Serial Line Internet Protocol: an implementation of IP over serial ports.
Sonet Synchronous Optical Network. A fiber network standard based upon a fundamental rate
of 51.894 Mbps or STS-1.
SRAR DDB, LD 73 Slip Rate Automatic Recovery
SREF DDB, LD 73 Secondary Reference source for clock
SRGT DDB, LD 73 Slip Rate Guard Time in minutes.
SRIM DDB, LD 73 Slip Rate Improvement Monitoring time in minutes.
SRMM DDB, LD 73 Slip Rate Maintenance Maximum
SRNT DDB, LD 73 Slip Rate, Non-Tracking
SRTK DDB, LD 73 Slip Rate Tracking mode maintenance
STAD LD 2 Set the system Time and Date (day month year hour minute second)
Straight Cable The cable connectors have a pin-for-pin connection. That is; 1-1, 2-2, 3-3, et cetera.
STS Synchronous Transport Signal
SW56 Switched 56 kbps service is a Digital Data Service that allows customers to pay for data
connection only for the time the circuit is connected.
T1 (or T-1) A classification, protocol, and tariff. The most commonly used digital line in the United
States, Canada, and Japan. It carries 24 pulse code modulation (PCM) signals using time
division multiplexing (TDM) at an overall rate of 1.544 Mbps. Note: The European
counterpart is the E1 that supports 30 voice grade circuits.
Teflon DuPont trademark for Tetrafluoroethylene, (TFE).
Telco Telephone Company or telephone service provider.
TIA Telecommunications Industries Association
TIE A Tie line or trunk between two private switches. A Tie can be analog or digital and can
be private or public. If public, it is not switched.
Note: a COT cannot be used as a Tie; a COT and a TIE are different tariffs.
TN Terminal Number. This is the Card Slot and the Unit or Port on the Card depicted by a
pair of 2-digit numbers separated by a space. e.g. 32 06 for 3 rd Cabinet, 2 nd Slot, and 6 th
Unit or Terminal on the Card.

TNB Terminal Number Block
TRSH DDB, LD 73 Threshold set
Trunk A combination of lines or channels that forms a grouping of lines is called a Trunk. A
single line or channel is not a trunk however, a trunk-line is one of the lines or channels in
a Trunk. The term “Trunk” is derived from the simile of a tree. The roots are connected
to the leaves by the tree trunk. Typically, and as with the tree, the lines in a telephone
Trunk lose their individuality. That is, any leaf can be serviced by any root and the path
up the tree-trunk is virtual.
TTAD LD 2 View the system Time and Date
UL Underwriters Laboratory
UTC Universal Trunk Card
V.17 International Standard for facsimile transmissions at speeds up to 14,400 bps
V.32bis International Standard for modem data communications at speeds up to 14,400 bps.
V.34 International Standard for modem data communications at speeds up to 28,800 bps.
V.35 An ITU standard for high-speed synchronous data exchange. In the U.S., V.35 is the
interface standard used by most routers and DSUs that connect to T1 carriers. Although
still popular, V.35 has been obsolete since 1988.
V.FC V.Fast Class: a pre-V.34 proprietary standard for 28.8 kbps. Developed by Rockwell and
Hayes.
VoIP Voice over Internet Protocol
W Watt
Winsock Windows Sockets. A DLL program segment that provides TCP/IP services.
Wright Act An Act of the US Congress remembered for the fervor by which it was delivered on the
floor. This term is universally misstated "Riot Act".

Option-11c Installation & S Etup

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NORTEL

OPTION-11C INSTALLATION & S ETUP

Rev Date Description

6.8.4 Network Call...................................................................................................................................................................... 47

1.1 Purpose & Scope

1.2 General Information

2 Planning & Engineering

2.1 CO Trunks and Lines

2.1.2 Larger Offices

2.2 Card Types

2.3 Rules of Thumb

2.3.2 Heat Load

2.3.3 UPS Sizing

3 Before You Begin

3.1 Card Slot Assignments

3.2 Site Documentation

Figure 3-1: Documentation Example

Entrance n/a Elevator Lobby 16 01 7401 No 08 00 6800

* Call Pilot or optionally, Meridian Mail

4.1 Environmental Guide

4.4 Lightning & Surge Suppression

ITW Lynx protectors for analog CO

Note: ITW Lynx part numbers: Analog CO line: UP2S-235 66-block

4.5 Card Installation

4.6 Power Connection

4.7 Interface Connection

5 Initial System Setup

5.2 Power-up Procedure – New Systems

Main Cabinet Software Installation Main Menu

Enter Selection “1” for a new installation

Select Feature Set You Wish to Enable :

Feature Set Selection : Enterprise Business

Select Database to Install :

Enter Selection “1” for Pre-configuration Database

Do you wish to change any ISM parameters? (y/n/[a]bort):

Note: Answer “Yes” if any of the following settings needs to be changed.

Enter new ISM parameters, <CR> to leave unchanged :

Select M3900 Language Set:

Is this correct? (y/n/[a]bort) : Y

Enter new keycodes:

Keycode validation successful.

*** WARNING *** A system restart will be invoked

Are you sure you wish to perform the upgrade? (y/n/[a]bort): Y

Upgrade was completed successfully

5.3 User Interface Basics

6.1 Digital Data Block

Prompt Response Range Default Comment

MEM AVAIL: (U/P): 1239632 USED U P: 85833 50790 TOT: 1376255

6.2 Configuration Record

Prompt Response Range Default Comment

6.2.2 Midnight Routine and Multi-User

6.2.3 Add DTI/PRI Card

6.2.4 Add the d-Channel

See Appendix-B for an example of a Configuration Record.

6.3 Customer Data Block

6.4 Electronic Switch Network

Prompt Response Range Default Comment

6.4.3 NCOS Info

Note: Higher NCOS means less restriction.

Meridian Mail Phones NCOS 5

6.5 Digital Manipulation Tables

Prompt Response Range Default Comment

DMI # DELete INSerT

* WARNING * A system restart will be invoked