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  • Feedback SMS Introduction

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    Introduction to Feedback-SMS - the innovative way to engage with patient experience via text from mobile phones. It has applications in many sectors. This is it outlined to Healthcare Patient Experience which is a a key issue in the United Kingdom.

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    Introduction to Feedback-SMS - the innovative way to engage with patient experience via text from mobile phones. It has applications in many sectors. This is it outlined to Healthcare Patient Experience which is a a key issue in the United Kingdom.

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    Attribution Non-Commercial (BY-NC)
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    327 visualizzazioni1 pagina

    Feedback SMS Introduction

    Caricato da

    halessteve
    Introduction to Feedback-SMS - the innovative way to engage with patient experience via text from mobile phones. It has applications in many sectors. This is it outlined to Healthcare Patient Experience which is a a key issue in the United Kingdom.

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    Feedback-SMS

    engaging the patient experience via mobile phone text

    Why Use Feedback- SMS?


    Feedback-SMS is the innovative way to receive first-
    order feedback from patients and users at the point
    of experience.

    First-order Feedback is the simple, ‘gut-feel‘ Feedback-SMS is the innovative way to engage
    sentiment from users - was the experience good, bad with the Patient Experience
    or indifferent; a brief comment as to why; ideally
    from a large volume of users.

    Feedback-SMS is very quick and easy for users; it


    provides the opportunity to engage the patient
    experience as it happens, in volume.

    What is Feedback-SMS?
    - for the Patient or User:-

    Feedback-SMS is the opportunity to send a text from


    a mobile phone while at the hospital, giving
    feedback on their experience.

    For instance, responding to a sign in a waiting area:- Real-time Feedback direct from the Point of
    Experience at a glance on a Dashboard
    “Give your views of your experience at the hospital
    today by texting 63355”
    Background to Feedback-SMS
    - for the Hospital or Trust:-
    Feedback-SMS is an extension of the award-winning
    Feedback–SMS is a real-time barometer of the ‘Rant & Rave’ service by Rapide Communications.
    patient and user experience.
    It is a highly innovative SMS texting technology
    It captures the feedback electronically in a database, combining the Rant & Rave Sentiment Engine and
    analyses the sentiment and displays the information Aggregrator tool to make feedback information
    real-time on a dashboard via the internet. Overtime available on a web-service and via other report
    it builds a record of feedback and trends. methods.

    Feedback-SMS is also an automatic platform for The ‘Rant & Rave’ service has been very
    interaction with users – offering the facility to successfully used in other sectors with Premier Inn
    automatically send an instant reply - ‘Thank you for and National Express, capturing and analysing
    your feedback’ - and open dialogue. feedback as it is happens.

    Sapien Innovations Ltd.


    10 Denmark Road, Cottenham, Cambridge, CB24 8QS
    Email: enquiries@sapien-solutions.co.uk Tel: +44(0)1954 250345
    www.sapien-innovations.co.uk

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