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  • O&M, Field Maintenance and NOC Teams Response &resolution Times

    Caricato da

    Michalis Irakleous
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    The document outlines response times for different teams to address faults in controllers, base stations, and network operation centers. The O&M team has the shortest response times, addressing controller faults within 15 minutes for emergencies and 1-8 hours for other issues. The NOC team responds to base station faults within 30 minutes to 8 hours depending on severity. The field maintenance team has between 90 minutes to 5 days to resolve base station faults and degradations depending on impact and whether the issue occurs during or after working hours.

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    Response Times

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    Response Times

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    © Attribution Non-Commercial (BY-NC)

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    The document outlines response times for different teams to address faults in controllers, base stations, and network operation centers. The O&M team has the shortest response times, addressing controller faults within 15 minutes for emergencies and 1-8 hours for other issues. The NOC team responds to base station faults within 30 minutes to 8 hours depending on severity. The field maintenance team has between 90 minutes to 5 days to resolve base station faults and degradations depending on impact and whether the issue occurs during or after working hours.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    15 visualizzazioni2 pagine

    O&M, Field Maintenance and NOC Teams Response &resolution Times

    Caricato da

    Michalis Irakleous
    The document outlines response times for different teams to address faults in controllers, base stations, and network operation centers. The O&M team has the shortest response times, addressing controller faults within 15 minutes for emergencies and 1-8 hours for other issues. The NOC team responds to base station faults within 30 minutes to 8 hours depending on severity. The field maintenance team has between 90 minutes to 5 days to resolve base station faults and degradations depending on impact and whether the issue occurs during or after working hours.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 2

    O&M, Field Maintenance and NOC Teams response &resolution times BSC/RNC O&M Team Fault Type Emergency

    (controller / traffic or signaling interface link down) High (degrated traffic/capacity) Medium (non traffic affecting fault) Low (warning) **Deals with Controller Nodes faults/warnings Assignment SLA clock 15 minutes 24/7 1 hour 24/7 4 hours working hours 8 hours working hours

    NOC Team Fault Type Emergency (controller / traffic or signaling interface link down) High (degrated traffic/capacity) Medium (non traffic affecting fault) Low (warning)

    **Deals with Base Station faults/warnings Assignment SLA clock 30 MINUTES 24/7 1 hour working hours 4 hours working hours 8 hours working hours

    Field Maintenance Team Action On-call manager response during working hours On-call manager response during non-working hours Base Station out of service - resolution time Degrated Base Station performance -resolution time Non traffic affecting fault - resolution time

    **Deals with Base Station faults/warnings Limit 90 minutes 3 hours 2 hours **Clock starts at fault assignment 24 hours **Clock starts at fault assignment 48 hours **Clock starts at fault assignment

    times

    ller Nodes faults/warnings Resolution 4 8 3 working days 5 working days

    tation faults/warnings Resolution 4 8 3 working days 5 working days

    tation faults/warnings

    ck starts at fault assignment ck starts at fault assignment ck starts at fault assignment

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