Jessica L.

Stillmunkes
jlstill@iastate.edu 563.219.0465 4826 West Street #302 Ames , Iowa 50014

EDUCATION
Iowa State University, Ames, Iowa Bachelor of Science, Hospitality Management, May 2014

FOOD AND BEVERAGE EXPERIENCE Service Professional, Darden Red Lobster, March 2013 - present Delegate tasks to ensure efficient and successful operations of each meal shift Ames, Iowa Monitor and control inventory of food and beverage items Encourage, critique, and promote wait staff to improve their job performance Manage dining room to increase seating capacity Utilize strategic problem solving skills to successfully resolve issues with food production, service, and employees Monitor and maintain food safety and sanitation among staff Adhere to company standards when serving menu items
Joan Bice Underwood Tearoom, ISU January 2013- present Improve efficiency of quantity food production through equipment and kitchen design Ames, Iowa Plan fine dining level menus, oversee procurement, and delegate tasks Support and supervise food safety and sanitation Develop an understanding of operations and relationships of foodservice systems and management Create a fine dining concept to produce a cohesive and enjoyable experience Implement a marketing plan to increase guest attendance at dinner Create financial plans to ensure budget allocations are met ISU Dining Safely prepared large quantities of meals Maintained safety and sanitation of dining room and kitchen facilities Worked with co-workers on tasks to improve efficiency within the facility August 2012-February 2013 Ames, Iowa

HOSPITALITY EXPERIENCE Guest Service Agent, Hilton Garden Inn Iowa December 2011- June 2012 Coordinated 112 rooming assignments to guests preferences Ames, Iowa Interacted with guests to improve quality of stay from time of reservation through departure time Developed employee recognition program which helped increase employee participation and satisfaction Communicated with multiple departments including housekeeping, sales, and food and beverage on various projects
Guest Representative, Fairfield Inn and Suites Marriott September 2011- December 2011 Greeted, registered, and assigned 76 rooms to guests Ames, Iowa Computed bills, collected payment, and managed transactions Delegated room availability and guest accounts in order to improve quality of stay Answered inquiries pertaining to hotel services, guest registration, and local attractions

CERTIFICATION, AWARDS, AND INVOLVMENT ManageFirst Program in Hospitality Cost Controls (Expected) Hospitality Club Vice President (Iowa State) ManageFirst Program in Hotel and Restaurant Management SafeServe Alcohol Team Member of the Month Hilton Garden Inn Ames, Iowa SafeServe Food Protection Manager

December 2013 August 2013 November 2012 October 2012 May 2012 August 2011