ASIA PACIFIC INSTITUTE OF INFORMATION

TECHNOLOGY

MEMBERS : MOHAMED HUSNI (CB003167)

GAYANI HARISCHANDRA (CB003297)
MOHAMMED FAHAD (CB003501)
MODULE CODE : AICT001-3-1
MODULE TITLE : COMPUTER TECHNOLOGY
INTAKE CODE : FF0922
ASSIGNMENT TITLE : GROUP ASSIGNMENT
SUBMITTED TO : MR. THARINDU AMARASEKARA
HAND OUT DATE : 11TH MARCH 2009
HAND IN DATE : 29TH MAY 2009
WORD COUNT : 4700

ACKNOWLDEGEMENT
 Asia Pacific Institute Of Information Technology
I would like to thank Mr. Tharindu Amersekere for his continuous support and guidance
in the preparation of this project.

By doing this project we gathered many useful qualities to our life how to work as a
team, how to coordinate with others, how to work according to a plan within a given
time and how to share our ideas. So we would like to thank all our friends and others
who helped us in numerous ways to make this project successful.

We would be very thankful to the Manager and the staff of the Hellocorp Company for
giving us the opportunity to study their system and giving us full support to make this
project a success.

We appreciate the great service you all have done!

Gayani Harischandra,
Mohamed Husni,
Mohamed Fahad,

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Table of Contents

Contents

ASIA PACIFIC INSTITUTE OF INFORMATION......................................................1

TECHNOLOGY...............................................................................................................1

ACKNOWLDEGEMENT...............................................................................................2

TABLE OF CONTENTS.................................................................................................3

INTRODUCTION............................................................................................................9
Corporate Profile..........................................................................................................................................9

Corporate Information.................................................................................................................................9

HelloCorp Capabilities...............................................................................................................................10

Special Recognition.....................................................................................................................................11

Key Clientele................................................................................................................................................11

Contact Information...................................................................................................................................11

OUTSOURCED FINANCE & ACCOUNTING..........................................................12

Services Offered..........................................................................................................................................13

Expertise in use of Accounting software...................................................................................................13

IT INFRASTRUCTURE...............................................................................................14

FACT FINDING TECHNIQUES.................................................................................16

INFORMATION PROCESSING CYCLE..................................................................18

1. INPUTS.......................................................................................................................19
1.1 Data........................................................................................................................................................19

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Introduction..............................................................................................................................................19

What data is taken as inputs?...................................................................................................................19

Importance of those details......................................................................................................................19

Methods of collecting data.......................................................................................................................20

1.2 Devices....................................................................................................................................................21
Introduction..............................................................................................................................................21

Main devices used....................................................................................................................................21

2.PROCESS....................................................................................................................27
Main Processing Cycle................................................................................................................................27

Client Server Access by Hellocorp’s Project Managers..........................................................................27

Overall Data Process of Hellocorp............................................................................................................28

Accounting Softwares Used To Process Data...........................................................................................28

Softwares used to process data..................................................................................................................29

1. SAGE line 50.......................................................................................................................................29

Oracle Financials - (E-Business Suite)....................................................................................................30

MS Dynamics...........................................................................................................................................31

3. OUTPUT.....................................................................................................................32
3.1 Data........................................................................................................................................................32

3.2 Output Devices......................................................................................................................................33

4.STORAGES.................................................................................................................35
Introduction.................................................................................................................................................35

Type of information stored.........................................................................................................................35

Devices used.................................................................................................................................................35

5.COMMUNICATION..................................................................................................41

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List of Abbreviations

1. BPO – Business Process Outsourcing

2. BOI – Board of Investment
3. FTP – File Transfer Protocol
4. UPS - Uninterruptible Power Supply
5. R.A.I.D - Redundant Array of Inexpensive Disks
6. VPN - Virtual Private Networking
7. SFTP - Secure File Transfer Protocol
8. RPM - Rotations per Minute

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ABSTRACT

As assigned by the lecturer for the module computer technology we have to do a

research on a company this involves investigating, researching and observing of
computer technology in the company. As a result we selected the Hellocorp Company.

So to do the research we have visited the company in order to gather details by

interviewing the management. The interview questions are provided in the appendix.
The collected information was categorized according to the following aspects in the
information processing cycle.

1. Input – By researching we found that for inputs they enter a wide range of data.
For those reasons they use the basic input devices and some additional devices.
2. Process – When data is sent from the client to the FTP server it will be processed
through a wide range of softwares and the clients will get them as a meaningful
output.
3. Output – As outputs they give bills and invoices. And as output devices they use
comm. devices such as printer, speaker and monitor.
4. Storage – Since there is a wide range of data to be stored for these reasons tey
use most o the latest storage devices.
5. Communication – For communication they do not use all of the communication
methods except e mail and telephone.

Overall we have discussed the technology used, the benefits, the functionality, the
weakness and the impact of the technology towards the company.

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Introduction

Corporate Profile

HelloCorp is a company which was established in 2002, which is a Business Process

Outsourcing (BPO) services provider and company which is owned by the Expolanka
Holdings in Sri Lanka. HelloCorp offers services to leading companies in U.S.A, U.K,
Australia, Singapore and Middle East.

Their main services include;

⇒ Outsourced Financial & Accounting Services

⇒ Inbound Technical Support / Customer Care Service

⇒ Legal Services Outsourcing

⇒ Other Back Office Operations

HelloCorp provides BPO service delivery to 100 high-end workstations, in Colombo.

They are currently in the process of getting certified for ISO 27001 Information Security
Standards, consulted by KPMG Ford, Rhodes, Thornton & Co.

Corporate Information

Company Registration Number - N (PVS) 29919

The Hellocorp Company was incorporated in February 2002 as a BOI approved venture
in Sri Lanka.

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(Hellocorp, 2009)

HelloCorp Capabilities

“At HelloCorp, our mission is to economically optimize your financial, back-office,

contact centre and business support services. We accomplish this goal through the
utilization of advanced communications technology. Each of our team members are able
to handle a wide range of tasks across multiple channels of communication, maintaining
world-class performance levels” (Hellocorp, 2009).
Hellocorp is capable in doing accounting and other financial solutions and will give
their clients a good quality service by the help of their qualified professional
accountants.

Key Clientele

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– A Top-25 Ranked Chartered Accountancy Firm based in UK

– International Freight Forwarding Firm based in USA

– Fortune-500 Company Specialized in Semiconductor Manufacturing based in
USA
– An Established Solicitors firm based in UK

– A Leading Luxury Resort Chain headquartered in Singapore

– Wireless & Cellular Services Processing firm based in USA

– A Leading Accounting Consultancy firm based in UK

– Leading Travel & Leisure Company in Sri Lanka

Contact Information

HelloCorp (Pvt) Ltd.

No 17, Charles Drive,
Colombo 03, Sri Lanka.
Email: contact@hellocorp.com
Web: www.HelloCorp.com
Telephone (SL): +94 11-77-HELLO

(Hellocorp, 2009)

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From the services they provide we selected the Finance and accounting service
section for the research on this project.

Outsourced Finance & Accounting

The Accounting Associates are trained and certified to process data using Oracle
Financials (e-business suite), SAGE Line 50, QuickBooks, MS Dynamics and client
specific Customized Software. Their scope of services ranges from creation of the Chart
of Accounts, Accounts Receivable & Payable processing, to generating Management
Accounts and Closure of year-end.
They offer an “Outsourced CFO Service” model for Small and Medium organizations,
allowing them to focus on the core business areas while they manage all accounting
functions. Their services include Budgeting, Variance Analysis, Consolidation of
Accounts and Reporting.
For an initial evaluation, their operational model allows clients to experience their
Service Delivery and Quality, with no commitment. They offer secure, web-based
accounting software which allows an organization to access their financial information
on a 24 X 7 basis. HelloCorp offers a high quality, low cost service delivery, with a
single point of contact to manage their client accounts.

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Services Offered
 Accounts Receivable & Payable
 Invoice Processing
 Bank Reconciliation
 Asset Management
 Clearing Transactions
 Mortgage Loan Processing
 Tax Processing
 Claims Processing
 Travel & Expense Management

IT Infrastructure

HelloCorp places maximum emphasis on maintaining the best available IT infrastructure

as they understand that it is of critical importance for their operations and as well as
offering the highest levels of service delivery to their clients.

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The IT team, consists of talented professionals specialized in various technologies and

skills such as Hardware, Software Systems, Network Administration, Standards and
Compliance.
An in-house IT helpdesk service facilitated through an automated ticketing system and a
dedicated helpdesk number is offered 24 X 7 to support various operations teams at
HelloCorp.

The fully fledged IT / Server infrastructure includes;

✔ Category 06 (CAT-6) wiring
✔ Fully redundant IT-Telco hardware
✔ Fully wired UPS setup
✔ Back-up power generator
✔ Environment Monitoring
✔ Branded equipment with applicable licenses
(Hellocorp, 2009)

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Fact Finding Techniques

To gather information to make this project a success we used these methods as fact
findings

• Interviewing the management

• Reading Company Broachers
• Getting details from the Company Website
• Research reading on relevant topics

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Information Processing Cycle

What is the information processing cycle?

(APIIT Slides, 2009)

The information processing cycle can be well described using these 5 factors.
1. Input
2. Process
3. Output
4. Storage
5. Communication

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1. Inputs

1.1 Data

Introduction

Inputs are a collection of raw data which needs to be converted according to the
instructions given by the user as a meaningful output.

What data is taken as inputs?

The Hellocorp Company enters these details as inputs.

1. Management details
2. Employee details
3. Client details
4. Security details
5. Financial details

Importance of those details

Since Hellocorp is a large company which “provides outsourced services in the domain
of Finance & Accounting which includes a wide range of service offerings” (Hellocorp,
2009) the company itself has to keep all these details for their needs. So for future use
these details will be inputted to the FTP server.

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Methods of collecting data

The Hellocorp Company receives large volumes of data. So for that they use the FTP
server. The file transfer protocol. A FTP server is a server that helps to load data which is
sent by the clients. They receive E mail alerts when they receive data from the clients.
For collecting data they use the server which is connected with an R.A.I.D device.

How data is sent to the FTP server as inputs:

FTP Server

Client Hellocorp

1. The client first loads the data to the FTP server.

2. Then data will be transferred to the department through e mails.

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3.

1.2 Devices

Introduction

Input devices are devices which are used to enter data into a computer by the help of a
user.

Main devices used

The mainly used computer type is Personal computers. Mostly the common devices
which a computer has are used in the organization to input data. Though a large amount
of data is inputted they use the common devices which are basically used by everyone.

1. Mouse

2. Keyboard

3. Scanner

4. Fingerprint Reader

5. Card Readers.

6. Security Cameras

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Keyboard:

(Anon, n.d)
1. The commonly used keyboard brand in Hellocorp is Microsoft.
2. This is used to enter text and other commands in to a computer.
3. Desktop Computer keyboards have almost 101 to 105 keys.
4. 50 Keyboards are used in the company.
The company use this to enter details about the management, clients, employees,
security and financial.
Mouse:

(Anon, n.d)

1. The brand of the mouse used is Microsoft

2. The mouse is a pointing device.
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3. With the mouse users can carry out the mouse pointer to the required area.

Scanner:

(TRG, n.d)

1. Scanners are not essentials for a computer. According to your need you can have
it.
2. Is a light sensing input device that reads printed text and graphics and then
translates the results into a form the computer can process.
3. They use the scanner to scan certain documents and images.
4. 5 scanners are used for inputting data in Hellocorp.
The purpose of using this device is to scan images of the employees to upload it to
employee details information.
Advantages:

1. High Accuracy
2. High Quality Images

Disadvantages:
1. Images will take high memory
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2. Quality of the image depends

Credit Card Readers:

(First Data, n.d)

1. This device reads the magnetic stripe on the back of the credit card.
2. And data about the customer, account number, the card expiry date and the
country code is given as inputs.
3. They use 3 credit card readers for financial purposes.
This is used to record the record the payment and financial details in Hellocorp.

Advantages:
1. Up to date financial system
2. Higher Security
3. Online money transfer
4. More faster than ever

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Disadvantages:
1. Trained employees regarding the usage of the device
2. Monthly rental for the fixed line
3. Maintenance Cost

Finger Print reader:

(Zaheerspeaks, 2009)

1. The finger print brand used in Hellocrop is Microsoft.

2. This is known as a biometric input device. This identifies a personal
characteristic.
3. The fingerprint reader is a most widely used biometric device.
4. This is used to scan the curves of the finger and identify the fingerprint.
5. Almost they use 5 finger print scanners for security reasons.
They use it for a security reason so when employees enter to a certain area they will be
checked by identifying their fingerprint. These are used for security reasons.

Advantages:
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1.High Security
2.Ease of us
3.More Reliable
Disadvantages:

1. High Cost
2. Employees must be trained regarding the device
3. Maintenance Cost

Security Cameras:

(Anon, n.d)

• They use security cameras for 24 hours security reasons

• For the purpose of high security reasons they use almost 4 cameras.

Advantages:

• 24 hours high security

• Reliability

Disadvantages:
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• High in cost
• High Maintenance cost

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•

2.Process

Main Processing Cycle

Client Server Access by Hellocorp’s Project Managers

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Overall Data Process of Hellocorp

The relevant documents are received electronically as images or as adobe acrobat reader
file format. Through the secured server which is located at the client’s site, whereby
HelloCorp accesses these documents through a (VPN) Virtual Private Networking server
to this server. In another way client can send the other relevant documents through a
secured (VPN) connection, once the files are received by the HelloCorp’s servers the
project managers were alerted by an email alert system which is installed into the
database.
The final document which is ready to be sent to the client is viewed by the account
executive on a split screen display and enters it to the client’s accounting software.
The entries are 100% quality and secure city checked by qualified QC’s –
(Accountants)/IT professionals who are in HelloCorp before final submission made to
the client.
Other value added system include, the job tracking and monitoring system which is an
essential for dedicated project managers to keep up the client up to date with progress of
the work.
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HelloCorp says that they take usually 3 Days for a single project and maximum is a
week for a project.

Accounting Softwares Used To Process Data

1. Sage line 50
2. Oracle Financials (E-Business Suite)
3. QuickBooks
4. Ms Dynamics
5. Customized client software

Softwares used to process data

1. SAGE line 50

Advantages

1. It’s a powerful book keeping software which is rarely used in UK.

2. Create customer & Supplier records and set up price lists.
3. Set up opening balance, Maintain Bank accounts.
4. Maintain the Nominal ledger and run an audit trail.
5. Generate sales orders and control stock.
6. Print invoices, credit notes and statements.
7. Produce history and financial reports.

Disadvantages

1. Costly software and higher prices were paid to get the updates
2. Specially qualified employees to work in the software
User interface of (Sage Line 50)

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Oracle Financials - (E-Business Suite)

“The Oracle 11i E-Business Suite (also called Oracle Financials) is the premier
accounting and financial ERP, one of the most flexible and robust packages ever
created. The main areas of Oracle financials 11i include General Ledger (GL), Accounts

Receivable (AR), Accounts Payable (AP), Fixed assets (FA) and Financial Intelligence
(FI), Inventory Management, and Daily Business Intelligence (DBI)” (Anon,2009).

Advantages
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1. Meets global financial reporting (e.g. IFRS) and tax requirements

with one accounting, tax, banking and payments model
2. Makes it easy to operate shared services across businesses and
regions
3. Delivers pre-integrated financial and industry-specific processes

Disadvantages

1. Costly software and higher prices were paid to get the updates
2. Specially qualified employees to work in the software

MS Dynamics

Microsoft Dynamics is a line of integrated, adaptable business management solutions

that enable people to make important business decisions with greater confidence.
Microsoft Dynamics works like and with familiar Microsoft software easing adoption
and reducing the risks inherent with implementing a new solution. These solutions

automate and streamline financial, customer relationship, and supply chain processes in
a way that can help drive businesses success. Microsoft Dynamics comprises several
unique software products to meet almost any business need.

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(Anon, 2009)
How Microsoft Dynamics Helps to Businesses

✔ Business intelligence and reporting

✔ Collaborative workspaces
✔ Configuration and development
✔ Human resources management
✔ Manufacturing
✔ Project management
✔ Retail point of sale

3. Output

3.1 Data
Completed Accounting processing works are exported as a Sage Line 50 software
compatible files and are uploaded to a SFTP (Secure File Transfer Protocol) server.
The files are organized under client names, date, job category, etc in the SFTP server for
ease of work. Once upload to the SFTP is completed, the clients’ designated email
address will be sent an automated alert through the server saying that such files have
been uploaded (specifying the root / folder) and ready for download.
The client will then download the files and use them to over-write their existing data in
the Sage Line 50 Accounting software, so the processed information is uploaded back to
the system and they have an up-to-date set of accounts.

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Sage Line 50 Accounting software

(Bbsol,2009)

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A sample of a bill which is given as a output

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3.2 Output Devices

The main output devices used by Hello Corp.

Monitors:

(Splashpress Media, 2006 – 2007)

• The Hellocorp company users LCD monitors.

• A monitor basically provides information on screen as a output.
• The company almost has around 50 LCD monitors.
• They use the monitor for viewing there details which they enter as inputs
or information which are stored in the computer.

Printers:

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(Anon, n.d)

• Hellocorp use laser printers.

• The purpose for using this printer is to print invoices bills and other stuff.
• They have around 3 laser printers.

Speakers:

(Anon, n.d)

• This is a audio output device

• This is not an essential device for a computer according to your need you can
have it.

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4.Storages
Introduction

Storage holds data, instructions, and information for future use. Every computer stores
system software and application software.

Type of information stored

1. Client details
2. Employee details
3. Financial details
4. Management details
5. Current business status
6. Software details
7. Security status
These information are very important to the company because of that these information
must be stored in a proper manner for future use.

Devices used

In the Hellocorp Company basically the commonly used storage devices are,

1. DVDs
2. R.A.I.D
3. Magnetic Tapes
4. VHS Tapes
5. USB Drives

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DVDs:

The Hellocorp Company receives large number of data. So

DVDs are used because a wide range of data can be stored in
it. DVDs has high capacity compared to CDs and VCDs. Wide
range of recordable and rewritable DVDs are available so
according to your need any of these can be used.

(Reed Elsevier Inc, 2009)

The Hellocorp Company use DVDs to install softwares and to store information
regarding their latest softwares.

Advantages:

1. Low in cost
2. High Capacity
3. Smaller in size
4. Portable
5. Can be viewed in most computers and DVD players
Disadvantages:

1. Can be easily damaged

2. Anyone can access not secured
3. Read only cannot rewrite data

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R.A.I.D

This is usually used in servers to combine two

or more hard drive devices for high
performance. Because servers are mostly used
in the company since they receive large volumes
of data it can be
saved in the servers easily and it should be high
(Stackoverflow, n.d)

performance for that reason they use it.

When they receive data from customers the management will be notified by email alerts.

The company use servers to store client details, financial details and current business
status.

Advantages:

1. Large volumes of data can be stored.

2. Can be accessed from anywhere through internet
3. Reliable
4. Higher Security

Disadvantages:

1. Maintenance cost is high

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2. Hardware failures are often
3. Hacker Threats

Magnetic Tapes:

One of the oldest methods used to load data. The

Magnetic tape is a “Ribbon of plastic coated with
magnetic material and available in several standard
widths usually in cassettes” (Business Dictionary, 2007
- 2009).

(Ours Biz, 2000-2009)

Since magnetic tapes are cheap and user friendly sometimes the company use it to store
backups of employee details and management details.

Advantages:

• Long life
• High in capacity
• Commonly used for back up purpose
• Low in cost

Disadvantages:

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• Old technology
• Maintenance cost is high

VHS Tapes:

“Most cameras now have a motion sensor that

alerts the VCR to begin recording to eliminate
hours of useless footage. The footage is then
recorded onto VHS tapes and is available for
viewing at a later time” (AMJ Gadjets Magazine,
2009).
(CBS Interactive Inc, 2009)
VHS tapes are used for the purpose of storing the security status in the company.

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USB Drives:

The pen drive is one of the best device we can use for our
personal purposes.
With the use of a USB drive data can be transferred from one
computer to another.

(Tech Geek, 2006)

The Management or employees use this device for their personal purposes to take data
from place to place.

Advantages:

• Portable
• User Friendly

Disadvantages:

• Expensive
• No security
• Viruses

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5.Communication

Most of the time communication is done by e-mails1.

Apart from that;

They use secure File Transfer Servers to facilitate the transfer of recorded statements
which are generally done by their clients, using digital Dictaphones.

They also process documentations based on pre-agreed templates using guidelines

and/or content provided via recordings. The completed documents are sent back via the
Secure File Transfer server in order to maintain the confidentiality of the cases handled
at all times.

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(Hellocorp, 2009)

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E-mail – Transmission of messages and files via a computer network

Technology

Documents Scanning & Server Process

(Hellocorp IT Department, n.d)

Data Storing System

DCS has been developing and deploying custom software solutions since its founding in 1992. Their
Software Services Group of experienced project managers, engineers, architects and developers can
create a customized solution to meet the customers need. DCS also has a vast network of best-in-class
 partners to help bring the right software solution to their customers.
1. Hellocorp Uses (DCS) Software system as a tool for Data Storage.
2. DCS has web based document storage facility for their clients.
3. DCS have launched a new web based document management storage and retrieval service based
around the TokOpen web server software.
4. This service enables documents scanned by DCS’s scanning bureau to be uploaded on the same
day to a secure web server and then made accessible instantly to any client worldwide.

Screen Shots of Secure Login

Login Page (View) - 1

Login Page (View) - 2

Security

Information Security Standards and Compliance

HelloCorp, at the certification stage of ISO 27001 Information Security standards, which cover a wide
range of areas involving data security, redundancy, physical and environmental security, streamlining of
organizational procedures, etc, .The whole system security is controlled by the project consulted by
KPMG Ford, Rhodes, Thornton & Co.
The IT team, consists of talented professionals specialized in various technologies and skills such as
Hardware, Software Systems, Network Administration, Standards and Compliance. An in-house IT
helpdesk service is facilitated through an automated ticketing system and a dedicated helpdesk number
is offered to support various operations teams at HelloCorp on a 24×7 basis.
Diagram of Software Access for the Clients:

Data & Client Security Status

 Security measures are taken to make sure that the information is protected.
 Clients can create own passwords, so no one (not even the ASP) can have access to the
passwords.
 As the data travels over the Internet, it is protected by a technology called Secure Sockets Layer
or SSL encryption. SSL ensures that the data reaches its location before it can be decoded.
 For added security, the clients can create VPN between the Main Office and the Centre.
 No one can have access to the data without express permission.
 The data is backed up regularly and moved off-site to a remote location.
 The data is stored on a multiple-hard-drive system, called R.A.I.D., every time it is saved, to
protect it from hardware failure.
 The use of encryption software, SFTP servers and VPN to transfer data.
 Firewalls and Proxy servers.
 Up-to-date anti-virus software installed (Norton 360 all in 1 security) on all desktops and
servers.
 Restricted access to servers and shared areas on the servers to ensure that only authorized
personnel are allowed to access relevant data.
 Restricted access to the internet to get the maximum security.
 Workstations with disabled media, such as floppy drives, USB drives and Printers.
 Ongoing process to fully implement to keep up the (ISO) Standards.

Benefits & the Functionality of the technology

 With data in a secure and centralized environment, all company users are able to access
the data as and when they need.
 Business with multiple locations will still allow all to work in real-time on a single set of
books which can be reviewed from any location.
 A complete multi-user system, that provides all the same functionalities of a local
network.
 Head offices, Branches, Sales offices, Production Centres, Accountants, Internal &
Statutory Auditors etc., can all work on the system at the same time with different levels
of user security passwords.
 All the servers and security systems are regularly monitored and checked by the
technicians in the IT maintenance Department
  Control system access uses a finger print scanning system & intrusion alarm to prevent
unauthorized accessing to the working premises.
 Randomly monitoring personnel entering/exiting at the production floor.
 Prohibiting of using storage multimedia devices in the production floor.
 Environmental Control system to ensure correct temperature & humidity.
 Fire and smoke alarms.
 24 hour on-site security personnel.
 24 hour security cameras on service in the whole building.

Weaknesses and the Impact of Technology

Weaknesses
➢ Software replacements are costly (when version upgrades are required) for example for Sage
Line 50
➢ Support for the software used and training is initially costly
➢ Multiple tasks may get delayed (example: if a set of computers need to be formatted, updated,
etc) due to limited human resources
➢ The secure FTP server needs to be backed up at all times and therefore there may be a
requirement to have constant monitoring which may consume time

Impact

The positive impacts would be;

➢ Faster processing Inputs

➢ Accurate outputs
➢ Effective turn-around time I meeting clients requirements
➢ Efficient and real time access for clients, staff, manager, etc.
Conclusion

As we did the research in company HelloCorp, we noticed that the company has an a good observing
technology as we saw at the time of our first visit and they are using an advanced & well organized
security system beyond the company entrance. Once we got all the details and information about their
business processes from the Accounts & Finance manager Mr. Mohammed Ehab, we were able to
understand the internal and the external dealings of the company. As a result of that we observed their
strengths & weak-points and how can be improved to develop their current process.

By doing this assignment we have got a clear understanding in how a computer technology works and
how we can implement new techniques to make it better.
Work Break down Structure

------------------------- ------------------------- ------------------------ Mohamed

Husni Gayani Harischandra Mohamed Fahad

References
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oracle.com/cou_oracle_financials_training_course.htm. [Accessed 20 May 2009].

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http://www.computerspeakersreviews.com/wp-content/uploads/2008/08/cyber-acoustics-ca-
2022r-20-computer-speakers-review-image.jpg [Accessed May 23, 2009]
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http://3.bp.blogspot.com/_kxPG6y8Qctk/Sde4oVrMC4I/AAAAAAAAC7k/g-
IuTDfTMkI/s400/hp-1300-laserjet-printers.jpg [Accessed May 20, 2009]

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http://www.maplin.co.uk/images/full/46218i0.jpg [Accessed May 23, 2009]
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3750.jpg[Accessed May 17, 2009]

12. Hellocorp Broachers

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21,2009]

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Ns/R_d74ZlP9DI/AAAAAAAAHjg/1XZpLCC2xKI/s400/Hard+Disk-1.jpg [Accessed May 7,
2009]
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Available:http://weblogs.variety.com/photos/uncategorized/2008/09/30/hd_dvd.jpg [Accessed
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hosting.com/_img/dedicated_servers.jpg
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content/uploads/lenovo-rs110-server.jpg [Accessed May 20, 2009]

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Appendices
Interview Questions

1) A basic summary what the company is all about?

2) What’s the main target of the company?

3) What type of data is entered to the computer?

4) Devices used to input data?

5) How data is manipulated according to the input?

6) When processing data what are the softwares used?

7) How data is processed into output?

 8) What type of hardware devices used?

9) What’s the media used to deliver the output?

10) What type of data is stored?

11) What is the storage devices used to store data?

12) How communication is done within the company and the client?

Minutes of Meetings

Marking Criteria

Work Break down Structure

 ------------------------- --------------------------- ------------------------

Mohamed Husni Gayani Harischandra Mohamed

Fahad