Refresher Quiz

Name:____________________________
Date: ____________________________

Topics:

 Intranet
 Billing System

Intranet

1. Identify three tabs which may be found on the intranet and state
what information they provide. (6 marks)
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2. What is the difference between ‘search for updates and archives’?

(4 marks)
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3. Which of the following is not an Intranet Tab:
a) QA Online
b) Handset
c) Promotions
d) Markets
e) Police

Billing System

1) List 4 available fields in the Account Search Screen which may be

used to find subscribers’ accounts? (4marks)
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2) List the different Account Types used in creating and activating an

account?
(4 Marks)
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3) Which of the following is the URL Address used to access E-care on
an Internet browser? (1 Mark)

a) http://10.145.125.140:9260/
b) https://10.149.125.140:9260/
c) http://10.149.123.140:9260/
d) http://10.149.125.140:9260/
Refresher

Induction
1. What is a Call Centre? (3 Marks)
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2. List five the Internal Call Centre Targets? (5 Marks)

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Soft Skills

1. What are the 4 behavior types? (4 Marks)

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TTCIS

1. List 4 Mandatory Fields in TTCIS? (4 Marks)

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