POWER MANAGEMENT INSTITUTE, NOIDA

QSP Statistical Technique

1. Purpose To establish a uniform and consistent methodology with regard to use of statistical techniques for establishing, controlling and verifying process capability and product characterstics. 2. Scope This quality system covers procedures where statistical techniques are to be used as a tool to facilitate decision making. 3. Responsibility Management Representatives (MR) of PMI. 4. Procedure 4.1 Following parameters are chosen for statistical analysis: S. No. Parameters Statistical Tool

A. Items in feedback Form 19/2 1. 2. 3. 4. 5. 6. 7. 8. 9. Achievement of overall program objective Content and depth of coverage Program duration Relevance to participants role Program coordination Faculty feedback Hospitality arrangements Overall admininstrative arrangements Stay arrangement (for residential programs) Run chart, half yearly average, comparision with previous data

Doc. No. : Issue No.: Rev. No. : 0

Dated: xx/xx/xxxx Dated:

Approved by: A K Malhotra Issued by: A K Agarwal

POWER MANAGEMENT INSTITUTE, NOIDA

B. Items in customer satisfaction 10. 11. 12. Relevance to participantss role and the job that they perform in the organization Application of knowledge/skills Introduction of new concepts and tools that helped participants perform their job more effectively and/or effectively Yearly average data, Action planning done at station to appply comparision with knowledge and skill at work place previous years Extent of implementation planning at work place of action

13 14 15

Significant achievement as a result of the application of job/skill or as a result of implementation of post program action planning?

4.2 At specified frequency, the statistical analysis shall be done on ERP and the outcome shall be discussed in MR Meeting with senior management team of PMI.

Doc. No. : Issue No.: Rev. No. : 0

Dated: xx/xx/xxxx Dated:

Approved by: A K Malhotra Issued by: A K Agarwal