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defined below to make it easier to know about its meaning, purpose and
effects.
central goal.
human relation.
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Considering the above definition of communication, it is observed that
of the role of the person being the originator or the receiver of the
information.
culture, record history and document occurrences to a good deal with the use
communication has helped man to build societies and other social groups
firms find it easy and highly productive to work together. Instruction and
order are given and they are carried out as expected once they are well
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1.2 STATEMENT OF THE PROBLEM
AIM
OBJECTIVES
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1.4 SIGNIFICANCE OF THE STUDY
based on the facts gathered. This research work will also be useful to the
productivity.
communication on site?
information?
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1.6 SCOPE AND LIMITATIONS
metropolis because it houses the most large and medium construction firms
in Nigeria.
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CHAPTER 2
2.1 INTRODUCTION
only sent but also received, understood and implemented (Adeleke, 2004)
ordinate to superior).
site and it is a more difficult process now than it was decades ago. The
principal reason for this is that there has been changes in the attitude of
workers to their employers and in the present site environment and in the
site environment there has been a move away from old concepts of
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communication to avoid misconceptions of information otherwise a superior
generate a bad feeling and may also end up making decisions in a vacuum
and such decision may not be accepted by the junior staffs and personnel
The basic questions which readily comes to the mind of the workers are of
perform.
2. What, where, when, why, and how does my employer benefit from
my work.
industry only when the transmitted ideas achieve their desired action or
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great deal on how information is being transmitted between the various
communication should not only clarify issues but must also attempt to bring
harmony to the entire work process and also foster co-operation between the
4. Communication on site.
construction contracts may state the form which communication must take
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1. The print media
• Newspapers
• Bulletins
• Handbills
• Magazines
• Drawings
• Photographs
3. Verbal
• Face to face
4. Written materials
• Specification
• Schedules
• Bill of quantities
• Tender document
• Certificate of payment
• Reports
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• Letters
5. Notice board
7. Computers
Olu (2007) describes print as Newspaper and magazines that help in the
especially when the project is being contracted under open tendering basis.
This is the first means in which the details of pre qualification to tender are
all the members of the building team. They are instrumental in the
has convened and designed. Adeleke (2004) explains that Drawings required
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2. Production Drawings: These communicate the technical,
Both of these drawings are produced at the design stage of the project.
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1. Design programme: this can take the form of a bar chart and it is
design team in order to establish how long it would take from the
beginning of the design to the start of the project on site. Precisely, the
complicated negotiations are required for the release of funds for the
project.
can ask all those tendering for the project to submit on outline or
tender programme.
This can also be a bar chart indicating the appropriate period of time
required for each major construction activities and the total period
indicated for the major construction activities and the total period
There are many forms of written materials and they are designed to convey
1. Schedule
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2. Tender documents
5. Certificate of payment
6. Maintenance manual.
2.2.1.5. SCHEDULES:
or duplication.
The pricing for the project can be negotiated tender, competitive tender
tender document are fully ready, the price of the project can be determined
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i. By schedule of rates
ii. By bills
2.2.1.7 REPORTS
should be written in such a way that the receiver should understand the
any project there is need for all particulars to be reported to the person (s)
and the client the situation of the tender returned by the tenderers.
contain;
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ii. Routine technical report: this may be given on specific subjects
The clerk of works sends an eye witness report of what is going on site to
surveyor to do this.
2.2.1.8 LETTERS:
between the client and the consultants, between the consultants and the
contractors. As has been mentioned in the report writing, the writer must
make sure that the receiver will understand whatever he is trying to put
The letter should be presented with the conventional layout required for
2.2.1.9 COMPUTERS
With the advent of e-mails and other internet facilities information could be
sent from long distances within the shortest time and the receiver will get the
exact message at almost the same time. This also enables the use of fax
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messages in which other messages could be sent to far distinction and will
2.2.1.10 PHOTOGRAPHS:
preferred to black and white. The cleaner the details the more information it
extension are carried out in the future and they also be of considerable value
2.2.1.11 VERBAL:
The speech should be clear, calm and yet commanding as explained by Olu
understanding the message passed since the conversation could be either by;
I face-to-face
II telephone
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2.2.1.12 MODELS AND SAMPLE:
Models are more significantly used for the benefit of a lay man. Models are
prepared during the process of construction of after it, but it is more essential
during the design stage to assist the client to visualize the completed
building and thereby help him or her to appreciate the design or make
specifications.
would be seen by a large number of persons and it has to be big and very
The client is the initiator and the financier and more so, the project must be
executed to suit his taste. To this effect, professional advisers i.e. architects,
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quantity surveyors and engineers are to obtain first hand information on
Under his heading occurs the very big step towards communication in the
information will include the size of the building, nature of the building, fund
The architect or quantity surveyor after carrying out feasibility studies with
other consultants who have been appointed to establish that the project is
design team for collective action. The development of the client’s brief is a
collective effort of all the consultants who in the course of granting approval
effected in the project to the consultants. This procedure continues until the
design of the project is completed and the consultants jointly present their
design report to the client to confirm that it is a clear translation of his brief.
(Ayeni,1986).
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As soon as the client approval is obtained on the report , the architect and
and at the same time seeking the opinion of the quantity surveyor who sees
to the cost implication of the project to see if the project design is still within
within the design team as to advice the client on smooth running of the
project.
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There is need for architectural, structural and service drawings to be required
concise so that when read with the drawings, set out the quality of materials
quantity surveyor prepare his bill of quantities. During the progress of the
scheme of work are sent up to the quantity surveyor and must be detailed
enough to enable him establish the cost implication of the project and give
professional advice.
All emphasis has been laid on consultants planning, carrying out studies into
areas that might affect the success of the proposed project and exchanging
information between the planning team and the client. Under this heading,
of the construction industry, the contractor who translates all the effort of
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The idea of tender for a project is first communicated to contractors through
through a tender report for the purpose of selecting the most suitable
necessary information and details, so that when read with definite and
concise specification will set out the quality and quantity of materials and
quantity surveyor and the architect, claiming payment for work properly
done during the specified period. There is a great reason for the quantity
surveyor’s valuation to contain the total breakdown of the work and the
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amount involved instead of using a “lump sum” to help in the settlement of
final account and enable the client to understand each valuation. Variation
design. Ayorinde,(1990).
due to him or her to confirm that the contractor has completed the project.
Before any useful information can be passed in the design office or drawing
office, the consent of the client must have been won as to what he wants.
The brief from the client to the architect/ designer/ engineer (depending on
the nature of the job) will be the genesis or origin of the design. The
designer passes the mind, taste and request to the drawing table and brings
out every detail inform of line diagram. This first information will be
After all corrections and amendments, the final drawing will be passed to the
sends the negatives for printing. A set should be shown to the client, who
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will give approval for the next stage which will be the required number of
The construction site is the place where the whole effort made by the design
team in visualizing the client’s requirements will be put into practical and
the client’s dream will be made reality and as such communication on site
involves all parties to the project. Apart from the formal communication
and schedules and bill of quantities which shoes the extent of the work to be
done, the contractor is also in close contact with consultants during site
meetings.
Generally, site meetings are the regular meetings held on the construction
site to discuss the progress of the project to date, difficulties and delays
arising from the project at hand. This offers the contractor and his principal
sub-contractors good opportunities to sort out problem with the design team.
The first site meeting is expected to formally establish a good link between
all the parties involved and as well give a clear indication of the way the
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Architect and engineer also supervise as a means of following up
information passed by them to the contractor and ensure that the client’s
During site visits, architect or engineer give instruction and this must be
for the week as recorded by the clerk of works or resident engineer giving
within work areas, control points, and storage areas. The most common of
these is that between the storage area and the working area. This is the
communication link between manpower and materials and also involves the
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because unless labour receives regular flow of materials and also be
informed of what to do with them, work will definitely stop no matter how
Another communication route is that between control points and work area
where managers and supervisors are in close contact with the work men via
work to supervise the actions of the workmen, give orders to the general
communication for their workmen and keep them informed on site progress.
As follow up, the project manager uses the programme of work to monitor
progress and evaluate the effect of change that may be imposed by varying
news of contracts that have been awarded to the company and the notice
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2.6 BARRIERS IN COMMUNICATION
III. Poor and horrible writing or lettering can mislead the clerk of
passed.
rates.
VI. Fear of the authority especially the senior staff can cause one of
communication.
misinterpretation of information.
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IX. Nervousness is also a barrier. Mistakes can also occur if the one
X. Complexity of the job can also be a barrier if the job is not fully
understood.
site level.
- USING FEEDBACK
stated that it entails the communication ensuring that his message is well
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As stated by Adeleke (2004), certain information can be communicated
COMMUNICATION
Extension of time will be necessary and the contractor equally will charge
for this.
Provided the delay was not is fault. On the other hand the client may claim
problems that may arise are dispute and arbitration, termination of contract
and in some cases complete abandonment. All these have negated effect on
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2.9 CAUSES OF INEFFECTIVE COMMUNICATION
not well correlated drawing and charts, thus they are much more difficult
received via telephone are most times mis-conceived and e-mails cannot
4. SEMANTIC PROBLEM
The same word may mean different things to different people and this is
because the meanings are people not words. For example if a foreman tells
one of his gagmen to get something done “as soon as possible” the gang man
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may not get it done until after 2hours and he will give the excuse of doing it
and it makes their mother tongue to work with them or send information to
them because they are not well educated, also some are not trained enough
explanation.
6. INCOMPACTIBILITY
Individuals have diverse cultures, small groups, large groups through which
7. MOTIVATION
When the motivations on certain jobs are not there then the individuals will
8. FAILURE TO DISCUSS
9. JARGON
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10. PERCEPTION ABOUT THE INFORMATION
Not only does the receiver evaluate what he hears in terms of his own
of productivity i.e safe material wastage, safety to operatives and gives room
for continuity of contract between the client and the contractor in the ways
increased.
ii. Artisans will have free hand to perform the duties as expected.
waste.
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iv. Duration of completion of the project will be reduced thereby
vi. There will be no argument or dispute between the clerk and the
contractor.
2.11 CONCLUSION
time the benefits begin to come; the client would not have to pay for
overtime and the contractor will not have to pay liquidated damages and the
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CHAPTER 3
3.1 INTRODUCTION
The essence of this chapter is of define the entire method adopted in this
research work. It describes the procedure followed in realizing the goals and
collection and finally, the analysis of data indicating the statistical tool used
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communication in timely delivery of construction projects in Nigeria. The
3.3: SAMPLING
sampling method. This entails the use of identical objects on which the
entire population is written. The objects are then gathered together with the
required number being selected from them, one after the other, using random
digit table.
The sampling size for this research work will be 5 questionnaires for the five
prepared in such a way that the options of the respondents were required on
The questionnaire is divided into two main sections A and B. in the fixed
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from which the respondents must choose while responding or answering
each question. The opinions of the respondent were just to tick his or her
contact in order to supply the necessary data to be used for the research
work.
All data collected were collated; organized and relevant answers were
The very fact that most construction companies are sensitive and must be
concerning the past and present experience. In some cases, the difficulties
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are that professionals were not available and when available to fill
questionnaires and some opted for oral interview and the researcher had to
questionnaires and never fill them till date despite regular visits to their sites
Some professionals actually claim that they cannot find the questionnaires
and ask for another copy and still do not fill them.
The study area of the research was Lagos state and this is because it houses
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CHAPTER 4
DATA ANALYSIS
4.0 INTRODUCTION
The information and data collected from the professionals from the ten
construction firms now becomes the aim of this chapter. This is very useful
in making conclusions and making of which the chapter five of this study is
based.
From the table and chart above it is noticed that the highest population of
respondents are the Civil Engineers, followed by the Builders and then the
Table 2
The table and chart shows that the highest populations of respondents are the
HND/B.Sc holders. This is because they are more involved in the medium
managerial positions.
Table 3
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Above 15 0 0 0
The table and chart clearly indicates that majority of the people in the
Table 4
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Source: field survey
From the above chart and table all respondents agrees that communication is
Table 5
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Source: field survey
The table and chart above clearly shows that site meetings creates an
important avenue for consultants and contractor to exchange ideas and pass
on information to on another.
Table 6
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Source: field survey
Table 7
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Source: field survey
This table and chart shows the possible outcome of poor communication as a
higher percentage agrees that it causes delay which will in turn cause an
educate workers.
Table 8
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Source: field survey
Findings reveal that the use of posters, handbills and organizing workshop
Table 9
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Source: field survey
communication on site.
7. Poor and distorted information will affect the level of work done on
site.
Table 10
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Source: field survey
From table and chart poor and distorted information has an effect on the
building components.
Table 11
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Source: field survey
effectively.
Table 12
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Source: field survey
From the above, the study shows that every worker on site is responsible for
Table 13
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Source: field survey
This table and chart shows that poor mean of communication is another
11.Good relationship between site operatives will lead time wastage and
material wastage.
Table 14
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Source: field survey
The table and chart shows that there is no correlation between the
communication.
Table 15
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Source: field survey
The table and chart shows that the interest a worker put into his work affects
Table 16
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Source: field survey
Findings from the table and chart shows that the anguage used among site
Table 17
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Source: field survey
The table and chart shows that late dissemination of information negatively
Table 18
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Source: field survey
The table and chart shows that the presentation of information on site may
construction projects.
4.6 DEDUCTIONS
From the above analysis it could be deduced that the reasons why poor
• Distortion in information
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• The language used in disseminating information
From the research and direct visits to some construction sites coupled with
revealed that most indigenous firms are aware of the importance of effective
that no form of organizational barrier exists. The labourer could easily walk
advanced equipment like radio messages and walkie talkie are being used on
large site.
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CHAPTER FIVE
5.1 CONCLUSION
In any project, good communication, properly timed, will result into co-
operation.
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industry and usually cause delay in timely project delivery. This also will in
5.2 RECOMMENDATIONS
transmission of information.
effectiveness
6. Superiors should not treat sub-ordinates in such a way that they will
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imaginary wall of silence that prevents healthy dialogue and group
problem solving.
efficient techniques.
the communication get his message back from the receiver which
tells him how far understanding has taken place. This is why face to
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information, intelligence, level of thinking, reasoning, perception,
information image and memory and therefore tailor fit the receivers
Further studies could be carried out to evaluate the management system and
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