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SEE ~ Se ACs LA + PISMO REA SATUS + Sea RAO IT ‘eee » SEL PL AP ASR RATES © Sales & Marketing Plan “After years of development, Amway has devised a comprehensive Sales & ‘Marketing Plan which together with out quality products, has gained tremendous success in more than 80 countries and territories, Amy also provides full soppore and services for Dseribucors and srives to ‘maintain a fir busines environment through efficient management ad close supervision. ‘Today, councess Distributors around the world de- velop thei own business under the Amway Sales & Marketing Plan. ‘They operate independency, plan their own schedule, decide ehei own pace of development and as raul chey achieve great success. ‘Uncompromised Integrity Tegrity i the peiocple underlying the Amway Sales & Marketing Plan. ‘The start-up fe is minitoal, and «full efund i given foe Diseeibucors resigning within the fst yea a allow tie for new Distr co ty and lean to develop che Arsway Business. Distributor ferest are pro- tected by various safeguates buie neo the Amway Sales & Marketing Plan Under the ‘Amway Saisfction Gusta’ caster, fa sit isfied with an Amway product, has the opportunity to etutn it for replacement, tend or cred towards furore purchase, Unde the ‘Buy Back Rule’, departing Distributors may reeurn ro Amway any unused, currently markeeable Amway product. Fair Reward ‘The Amway Sales & Marketing Plan isa neework matketng scherve (also known as Multi-level Marketing) with a comprehensive Bonus and ‘Avvard structure. Every Distibutor stares fom zero, He has to develop his own network to earn Performance Bonus hase on bis ow sales vol ‘ume and chose of his Personal Group. By ening Dowaline Distributors and increasing che Business Volume of his Persoal Group, the Dstibu- tor will arn addiional bonuses, award and recognition. ‘The qualifca ton level is determined by ee effors ofthe Distibutor and his Personal Group. More effort made, more income eaned, The prioccy in participa: ton doesnot affecc che income level. Recruiting itself doesnot generate Effective Management ‘The Amway Sales & Marketing Plan encourages harmony st coopera ‘ion among Distributor Organizations. Under ou effective management and supervision, Diseibucor Organizations are ensured to work coher cently and develop healchly and thac che inceest of every Distributor is safeguarded, All Distribucors have to be authorized by Amway before they can stare cheit business, and they have to abide by the "Rules of Conduct for Amway Distributor’. Every Distsibutor may order products directly from the Company at uniform prices. Comprehensive Training Amora places great emphasis on Distributor tvining. Busines presen tations and peoduct workshops ace organized to inerodice the company's operations, the philosophy and specifics of che Amway Sales & Marketing Plan, the obligations and responsibilities of Distributors, product knowl- ‘edge and merchandising skils.Distributor Identification Numbers All Amway Distributors are assigned en Amway Distributor ‘identification aumber co be used in all corespondence, ordering, and communications. This number is impeinced on your Amway Distibucoe Authorization Card (A.D.A. Card). This will be your Distributor idenifcaton an is non-transferable How to order from Amway All Amway Hong Kong Diserbucors ace auchotied co ondet directly fiom Amway. Products may be ordered in any quantity, etches, ot cartons, ules otherwise spc Pick-up Service Amway operates several Merchandising Cences in Hong Kong co make ‘convenient for Distributors Pease refer to your Distributor Price List forthe adress and operating hours of Amway Merchandising Centr, “Always bring your A.D.A. Card, You will be required to show prof of ‘your Dstibucor identity before the Centre staff wll accept your ote. Delivery Service Diseribucoes may order produce deliveries either ehrough mail, fa, Internet, telephone or at cette, Amway delivers only to your HOME [ADDRESS or anty ONE alternative DELIVERY ADDRESS, both of ‘which most be registered onthe SA-8BHIK Distibucor Authotiration Form, Padre ae ocraly deliver on che nexe working day fom che day your onder reaches Amway Distribution Department. Plese refer to your Distributor Price it for ondeing details nd delivery sched ‘When You Receive Your Order ‘When your order is detivered, check carefully agains che Packing Lis 0 ensure you have received the correct order item and quantity before signing the Packing List. Once you sign it, YOU ARE RESPONSIBLE. FOR THE ITEM AND QUANTITY STATED. Ifthe nursber of cartons for icoms shipped is incorrect, state on the Packing List before signing, ‘When Amway daes na have an item you have order i will be nocd on the Packing List and a Credie Voucher for prepaid items willbe issued in due couse. End of month closing time All pid ondes received before cosing time on the las working dey ofthe tmonth wil be inclided in the PV/BV calculations of that month, All coders recived after that time wll be included inthe ellowing montis caleulaios. There ate no exceptions ro this rl delay change will holdup our boos processing However, if Disteibutors have already applied for Direct Debit authorisation or Amway MascerCacl payment, they ca stil use Tne Ordering Service o abtsin cei PV/BV ofthat month air ofc hous (before 12:0 midigh. Ordering Codes [Below are the ordering codes print on the packing lis: TNA means "TEMPORARILY NOT AVAILABLE", This icom is emnporatily out of stock and no definite delivery date can be _given. A Credit Voucher will be issued to procece your PVIBY. All PV/BY items ordered will be used in calculating your bonuses for that particular month, regardless of whether the roduc was shipped oF not ‘means "NO LONGER AVAILABLE". The item you ordered bas been discontinued and the warehouse stocks ace exhausted Credit Vous wil be iasued a refund ‘means "CHARGE APPLIBD', A Charge has been applied for this itera BIO means "BACK ORDER", This item is aot in stock bue is expected robe available within 30 days. All Back Orders are pi ‘When Amway acepes your Back Onder ofan iter, it means chat product wil be "reserved" and automatically shipped to you once availble. The PV/BV of che Back Order will be credited to you in the same month wen the BIO is placed CIV. means “CREDIT VOUCHER": A Credit Voucher canbe used 3s cash payment for Amway products. It is issued co refund merchandise recarn, When you return a product to Amway, allow 2 weeks for Amway o process your tend and mail you the Credit Voucher, Credit Vouchers are issued either in che sum returt or ifthe sum exceeds $500, in the multiple of HIK$500.Product Returns Amway accepts product return under two provisions of the Amway Sales & Marketing Plan: the "Satisfaction Guarantee" and the "Buy-Back Rule". The former is applicable to customers and the latter is applicable to Amway Distributors. The Amway "Satisfaction Guarantee" The Amway "Satisfaction Guarantee" covers sales made to customers and assures that consumers of Amway products will be satisfied with their purchases. The guarantee provides that, if for any reason a customer is not pleased with an Amway product purchased by him, the Distributor should offer to refund the customer the full purchase price, or to exchange another Amway product of equivalent value at no charge to the customer. The Satisfaction Guarantee period for customers is 30 days from the purchase date. The Distributor who sells a product chat is regarded by a customer as unsatisfactory is expected to honour the product and return it to his Upline Direct Distributor or Amway. An explanation must be set forth on the SA-112HK Returned Merchandise Authorization Form which accompanies the returned goods. The name and address of the customer should also be given for Product Marketing to gather suggestions for product improvement. Amway Privileged Customers also enjoy the 30-day Satisfaction Guarantee. Should a Privileged Customer decide a product is not satisfactory, he may return it to Amway. Amway will offer a refund of the full purchase price in the form of credit vouchers. If cash refund is required, the Privileged Customer must withdraw from his membership. Satisfaction Guarantee still applies even if che product is partly used. However, the guarantee does not apply if the product has been intentionally damaged or misused. The "Buy-Back Rule" Whereas "Satisfaction Guarantee" deals with consumer satisfaction, the "Buy-Back Rule" applies only to Distributors and cover situations in which a Distributor (1) decides to leave the business voluntarily or involuntarily, (2) has saleable products which he wishes to return, (3) is willing to pay the relevant bonuses previously received and (4) is willing to pay the cost of returning such products to Amway. If the departing Distributor has products to return, he is required to submit the saleable products to Amway with original receipt and SA- 112HK Returned Merchandise Authorization Form upon resignation of distributorship. If a Distributor wishes to return a product which carries a free gift or premium item, both the product and the premium must be presented for return. Amway has the right to deduct the cost of the missing premium from the product refund. The refund that the departing Distributor will receive is equivalent to the Distributor cost of the products at time of original purchase, less a 10% handling charge, any monthly, annual or other bonuses and premium (or equivalent amount) previously received. Normally, refund will be made within one to two months after receipt of required documents and products. Amway 8 Return Procedures and Rules The product return procedures are applicable to products sold in Hong Kong by Amway Hong Kong Limited (Amway Hong Kong). Distributors who wish to return products directly to Amway, under the provisions of Satisfaction Guarantee or Buy-Back Rule, should submit the SA-112HK Returned Merchandise Authorization Form which can be obtained at any Merchandising Centre. Amway reserves the right to accept product return for failure to fulfill any of the above requirements or without presentation of original receipt. Resignation of Distributorship or Privileged Customer Membership A Distributor who decides to leave his Amway business will receive the refund for the Starter Kit, including the ALIVE subscription fee, if he leaves the business within 12 months after his first application. This refund is made by cheque or through autopay to him in about three weeks after he submitted his written resignation and ADA Card to Amway. For Privileged Customers, product coupons equivalent to the value of joining fee ate offered and therefore no refund will be made upon resignation of membership. The policies regarding Satisfaction Guarantee, Buy-Back Rule and Resignation of Amway Distributorship or Privileged Customer Membership are set up to protect the interests of Amway Distributors, Privileged Customers and Customers. Amway reserves the right to amend the policies.