LIST OF ACRONYMS & ABBREVIATIONS

BFSI BPO ERG E-SAT FY GE HR HRES IT KMO KPO LAN MNC MPS NASSCOM ITES NCR R&D SPSS TCS UK US USD Banking & Financial Services Industry Business Process Outsourcing Equity Relatedness growth Employee Satisfaction Financial Year General Electric Human Resources Human Resources Enabled Services Information Technology Kaiser-Meyer-Olkin Knowledge Process Outsourcing Local Area Network Multi National Corpoartion Motivating Potential Score National Association of Software and Services Companies Information Technology Enables Services National Capital Region Research and Development Statistical Package for the Social Sciences Tata Consultancy Services United Kingdom United States United States Dollar