LESSON PLAN Subject: Business Communication Year/Semester: 2013 2015 / Name of the Faculty: P.V.

. Muthu Perumal Unit 1: S. Hour No s . Reqd . 1 2 3 4 5 Unit 2: S. Hour No s . Reqd . 1 4 2 3 4 4 2 2 Methods and forms of Communication Oral and Written forms of communication Merits and Demerits of Oral and Written Communication and Channels of Communication. Topics to be covered Date of completion Remarks 1 2 3 1 2 Topics to be covered Branch : PGDM Total Hours : 45

Date of completi on

Remarks

Definition of Business Communication Essential and importance of Business Communication Communication process Communication Barriers. Basics of English grammar

Objective of Communication

Unit 3:

S. No. 1 2 3 4 5 6 7

Hours Reqd. 2 4 2 2 2 1 1

Topics to be covered Modern Forms of Communication : Fax - e-mail Video Conferencing Internet - Websites and their use in Business Collection letters Banking letters Agency letters Sales letters Insurance letters..

Date of completion

Remarks

Unit 4: S. Hour No s . Reqd. 1 3 2 3 4 5 6 Unit 5: S. Hours No. Reqd. 1 2 3 4 5 2 4 2 2 2 Topics to be covered Application for employment and biodata preparation Writing of essays Agriculture and Industries Banking Retail Date of completi on Remarks 3 1 1 2 2 Topics to be covered Internal and External Communications Answering Telephone Calls Enquiries Preparation of speeches Drafting of reports and office notes Drafting of minutes Date of completion Remarks

Faculty In charge