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  • Total Clienti Care Au Asteptat

    Caricato da

    Florin Chiriac
    18 visualizzazioni4 pagine
    bdvb

    Titolo originale

    25iun

    Copyright

    © Attribution Non-Commercial (BY-NC)

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    bdvb

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    18 visualizzazioni4 pagine

    Total Clienti Care Au Asteptat

    Caricato da

    Florin Chiriac
    bdvb

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 4

    Queue Name

    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944

    Time Interval

    9:00
    9:30
    10:00
    10:30
    11:00
    11:30
    12:00
    12:30
    13:00
    13:30
    14:00
    14:30
    15:00
    15:30
    16:00
    16:30
    17:00
    17:30
    18:00
    18:30
    19:00
    19:30
    20:00
    20:30
    9:00
    9:30
    10:00
    10:30
    11:00
    11:30
    12:00
    12:30
    13:00
    13:30
    14:00
    14:30
    15:00
    15:30
    16:00
    16:30
    17:00
    17:30

    Interval End

    9:30
    10:00
    10:30
    11:00
    11:30
    12:00
    12:30
    13:00
    13:30
    14:00
    14:30
    15:00
    15:30
    16:00
    16:30
    17:00
    17:30
    18:00
    18:30
    19:00
    19:30
    20:00
    20:30
    21:00
    9:30
    10:00
    10:30
    11:00
    11:30
    12:00
    12:30
    13:00
    13:30
    14:00
    14:30
    15:00
    15:30
    16:00
    16:30
    17:00
    17:30
    18:00

    No Calls In =
    No of redirect tries
    TOTAL CLIENTI
    CARE AU
    ASTEPTAT
    33
    90
    29
    77
    20
    49
    34
    161
    31
    184
    38
    228
    31
    206
    41
    178
    29
    153
    37
    135
    35
    128
    41
    203
    29
    120
    35
    237
    17
    117
    33
    118
    37
    334
    16
    73
    25
    112
    25
    166
    20
    124
    29
    101
    23
    103
    23
    167
    8
    26
    14
    48
    7
    9
    11
    36
    9
    26
    16
    107
    9
    77
    5
    42
    13
    121
    11
    62
    11
    69
    6
    36
    17
    92
    11
    131
    15
    64
    13
    58
    10
    96
    12
    32

    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944

    18:00
    18:30
    19:00
    19:30
    20:00
    20:30

    18:30
    19:00
    19:30
    20:00
    20:30
    21:00

    14
    10
    8
    10
    13
    4

    92
    59
    35
    44
    84
    39

    No of successful redirect =
    Average waiting time (sec) =
    Average
    TOTAL CLIENTI CARE AU
    medie timp asteptare a tuturor waiting time
    REUSIT SA VORBEASCA CU fata de toti cei care au vorbit cu
    (min)
    AGENT
    agent
    26
    36.92
    0.62
    25
    31.20
    0.52
    17
    28.24
    0.47
    29
    68.28
    1.14
    22
    110.45
    1.84
    27
    111.67
    1.86
    22
    125.45
    2.09
    32
    68.44
    1.14
    22
    89.32
    1.49
    21
    81.43
    1.36
    26
    58.85
    0.98
    36
    69.58
    1.16
    21
    70.71
    1.18
    24
    133.13
    2.22
    15
    102.00
    1.70
    22
    65.45
    1.09
    21
    223.57
    3.73
    12
    76.25
    1.27
    17
    83.82
    1.40
    17
    131.47
    2.19
    13
    128.08
    2.13
    23
    50.87
    0.85
    17
    75.88
    1.26
    15
    152.00
    2.53
    9
    28.33
    0.47
    13
    40.38
    0.67
    6
    7.50
    0.13
    12
    30.00
    0.50
    9
    28.33
    0.47
    14
    99.64
    1.66
    9
    113.33
    1.89
    6
    90.00
    1.50
    10
    166.50
    2.78
    11
    69.55
    1.16
    11
    79.09
    1.32
    6
    75.00
    1.25
    12
    100.00
    1.67
    10
    181.50
    3.03
    11
    72.27
    1.20
    10
    72.00
    1.20
    8
    165.00
    2.75
    11
    28.64
    0.48

    12
    8
    8
    9
    13
    3

    100.00
    95.63
    50.63
    58.33
    81.92
    180.00

    1.67
    1.59
    0.84
    0.97
    1.37
    3.00
    1.45

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