Lab 2.1.3.

2.3.1.4: Troubleshooting and Resolving Network Issues

Topology Diagram

Objectives
Diagnose a network connectivity issue. Implement a proposed solution to restore network connectivity.

Background / Preparation
You are working at the help desk. A customer reports that they cannot reach the Discovery server from PC 1A. The customer has another computer on the same network as PC 1A. You have consoled into the router and verified that all the interfaces are up.

Step 1: Diagnose the problem.

a. Check the connectivity to the Discovery server at 192.168.3.77 from both PC 1A and PC 1B using the ping command. Note: The ping can be issued in either Realtime or Simulation mode. The first pings might time out because the PCs need to complete the ARP process. b. View the configuration of both PCs, and note any potential issues.

Step 2: Troubleshoot the problem.

A difference in default gateways has been found between the two PCs. Make the necessary configuration changes to restore connectivity.

Step 3: Test the solution.

a. Ping from both PCs to verify connectivity to the Discovery server. Pings from both PCs should succeed. b. Click the Check Results button at the bottom of this instruction window to check your work.

Reflection
What else could have caused connectivity problems on this network?