Basics of Business Communication

Basics of Communication

Definition of Communication
Communication is defined as giving, receiving or
exchanging information, opinions or ideas by writing, speech or visual means, so that the material communicated is completely understood by everyone concerned.

Gurutej S

Basics of Communication

Gurutej S

Basics of Communication

Communication Process

Sender conceives the message Encode the message Select the appropriate channel Receiver decodes the message Interprets the message Feedback from the receiver

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Basics of Communication

Methods of Communication

Internal Communication External Communication

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Basics of Communication

Internal Communication

ORAL
Telephone Intercom

WRITTEN
Memo Report

Meeting/Conference
Presentation Face-to-Face Discussion Messages

Graphs/Charts
E-Mail/Fax Notice Form/questionnaire Newsletter Minutes

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Basics of Communication

External Communication

ORAL
Meeting Conference/Seminar

WRITTEN
Brochure Invitation

Conversation
Telephone Presentation

Press Release
Advertisement Report E-Mail/Fax Letter

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Basics of Communication

Factors involved in choosing the Means of Communication

Cost Confidentiality Safety and Security Influence Urgency Distance Resources Written Record Recipient

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Basics of Communication

Channels of Communication

Downward Communication
Memos, notices, newsletters, manuals

Upward Communication
Memos, reports, meetings, informal discussion

Horizontal Communication
Committee meetings, seminars, conferences

Diagonal Communication
Depends on cooperation, goodwill and respect

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Basics of Communication

Barriers to communication

Non-verbal signals Language Listening Pre-judgment Relationships Emotional Responses System

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Basics of Communication

Tips for successful Communication

Read Listen Intelligently Think and plan Use appropriate language Be open-minded Select appropriate media Timing Obtain feedback Aim high

Gurutej S

Basics of Communication

THANK YOU. FUTURE MANAGERS

Gurutej S