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    Gestao de Pessoas em Contexto Internacional Glig PDF

    Caricato da

    Bárbara Rosário

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato PDF, TXT o leggi online su Scribd
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    di 22

    GESTO DE PESSOAS

    EM CONTEXTO
    INTERNACIONAL
    Pedro B. da Camara

    Publicaes Dom Quixote


    Edifcio Arcis
    Rua Ivone Silva, n. 6 2.
    -JTCPBt1PSUVHBM
    3FTFSWBEPTUPEPTPTEJSFJUPT
    EFBDPSEPDPNBMFHJTMBPFNWJHPS
     1FESP#EB$BNBSBF1VCMJDBFT%PN2VJYPUF
    $BQB"UFMJFS)FOSJRVF$BZBUUF
    DPN3JUB.SJBT
    3FWJTP+PP7JEJHBM
    1BHJOBP4FHVOEP$BQUVMP

    ISBN: 9789722042642
    XXXERVJYPUFQU

    ndice

    1SFGDJP EP"VUPS .................................................................................................................

    11

    Parte I A globalizao dos mercados


    1SFGDJP QFMP1SPGFTTPS$ISJT#SFXTUFS EP)FOMFZ.BOBHFNFOU$PMMFHF 3FJOP6OJEP ......

    15

    1. Conceito de globalizao ...............................................................................................

    

    1.1.

    "HMPCBMJ[BPBSDBJDB ..........................................................................................

    

    1.2.

    "QSJNFJSBWBHBEBHMPCBMJ[BPNPEFSOB ...........................................................

    

    1.3.

    "TFHVOEBWBHBEBHMPCBMJ[BPNPEFSOB ............................................................

    18

    1.4.

    "UFSDFJSBWBHBEBHMPCBMJ[BPNPEFSOB .............................................................

    18

    1.5.

    %FGJOJFTEFHMPCBMJ[BP ...................................................................................

    19

    1.6.

    %FTMPDBMJ[BPEBQSPEVP .................................................................................

    21

    1.7.

    *NQBDUFEBHMPCBMJ[BPOPTQBTFTFNFSHFOUFTFEFTFOWPMWJEPT ..........................

    22

    1.8.

    6NBHMPCBMJ[BPDPNSFHSBT ..............................................................................

    24

    2. Impacte da globalizao no mundo dos negcios...........................................................

    

    2.1.

    "FYQBOTPBNFSJDBOBEPQTHVFSSBFBDSJBPEFHSBOEFTFTQBPTFDPONJDPT

    

    2.2.

    0BQBSFDJNFOUPEBTNPEFSOBTNVMUJOBDJPOBJT ....................................................

    29

    2.3.

    0BVNFOUPFYQPOFODJBMEBDPODPSSODJB ............................................................

    

    2.4.

    "NPWJNFOUBPupmarket das empresas nos pases desenvolvidos ......................

    

    2.5.

    "SFFTUSVUVSBPEPUFDJEPFNQSFTBSJBModownsizingFSFFOHFOIBSJBEFQSPDFTTPT

    

    2.5.1. "USBOTJPEFNPEFMPTPSHBOJ[BDJPOBJT ....................................................

    

    2.6.

    0TQSPDFTTPTEFGVTFTFBRVJTJFT '"
    .........................................................

    

    3. Os vectores de mudana nas organizaes ......................................................................

    

    3.1.

    "DPNQMFYJEBEFSFTVMUBOUFEBEJTQFSTPHFPHSGJDB ..............................................

    

    3.2.

    0QBSBEPYPEPVOJWFSTBMJTNPFQBSUJDVMBSJTNP....................................................

    44

    3.3.

    0TQFSDVSTPTEFJOUFSOBDJPOBMJ[BP ....................................................................

    45

    3.4.

    $BSBDUFSTUJDBTEBFNQSFTBNVMUJOBDJPOBM ............................................................

    

    3.5.

    "FNFSHODJBEBFNQSFTBUSBOTOBDJPOBM ..............................................................

    48

    3.6.

    0NPEPEFGVODJPOBNFOUPFBGPSNBEFQFOTBNFOUPEBFNQSFTBUSBOTOBDJPOBM

    50

    4. Consequncias da globalizao na gesto de pessoas .....................................................

    55

    4.1.

    .PEFMPTEFQSFFODIJNFOUPEFDBSHPTEJSJHFOUFTFNTVCTJEJSJBTFTUSBOHFJSBT ......

    55

    4.2.

    "FYQBUSJBPEFRVBESPT ....................................................................................

    

    4.3.

    0QFSGJMEPFYQBUSJBEP .........................................................................................

    59

    4.4.

    "JEFOUJGJDBPFEFTFOWPMWJNFOUPEFHFTUPSFTMPDBJT ...........................................

    60

    Parte II A internacionalizao das empresas


    1SFGDJPQFMP%S$BSMPT$PTUB 7JDF1SFTJEFOUFEP#BODP&VSPQFVEF*OWFTUJNFOUPT

    65

    5. Principais causas de internacionalizao .........................................................................

    

    5.1.

    Born globalsBorn transnationals ........................................................................

    

    5.2.

    %JNFOTPFNBUVSJEBEFEPNFSDBEP ...................................................................

    

    5.3.

    &TUVEPEPNFSDBEPEFEFTUJOP ............................................................................

    

    5.4.

    "GJOJEBEFMJOHVTUJDBFDVMUVSBMFDPOIFDJNFOUPEPUFSSFOP .................................

    

    5.5.

    0QPSUVOJEBEF .....................................................................................................

    

    5.6.

    $PNQMFNFOUBSJEBEFEBPGFSUB OJDIPEFNFSDBEP
    .............................................

    

    6. Principais modalidades de internacionalizao ...............................................................

    

    &TUSBUHJBTEFDPPQFSBP ....................................................................................

    

    6.2.

    &TUSBUHJBTEFDPNQFUJP ....................................................................................

    81

    6.3.

    &TDPMIBEFNFSDBEPTEFEFTUJOPoGMBORVFBNFOUPversusBGSPOUBNFOUP ...............

    82

    6.1.

    7. Os desafios da internacionalizao .................................................................................


    7.1.

    

    As diferenas culturais ........................................................................................

    89

    7.1.1. $VMUVSBOBDJPOBMFDVMUVSBPSHBOJ[BDJPOBM .................................................

    89

    7.1.2. "EJWFSTJEBEFDVMUVSBMDPNPGBDUPSDPOEJDJPOBOUFEBJOUFSOBDJPOBMJ[BP ....

    91

    7.1.3. "EBQUBPDVMUVSBMFJNQPSUODJBEPNFSDBEPBMWP...................................

    

    7.1.4. "TEJGFSFOBTDVMUVSBJT TFHVOEP)PGTUFEF .................................................

    94

    7.1.5. O modelo de Trompenaars ....................................................................... 100


    7.2.

    A Gesto Intercultural ........................................................................................ 109


    7.2.1. &NRVFDPOTJTUF ........................................................................................ 110
    7.2.2. %JBHOTUJDPDVMUVSBMEPQBTEFBDPMIJNFOUP ............................................ 110
    7.2.3. &TDPMIBEBNPEBMJEBEFEFFOUSBEB ............................................................ 
    7.2.4. 0QPQPSVNUJQPEFFTUSVUVSBPSHBOJ[BDJPOBM ........................................ 114
    7.2.5. 1SFQBSBPEPBSSBORVFEBPQFSBP ......................................................... 116
    7.2.6. "DPNQBOIBNFOUPEBPQFSBPFHFTUPEFDPOGMJUPT................................. 

    7.3.

    A Diversidade na Empresa.................................................................................. 118


    7.3.1. "EJWFSTJEBEFDPNPBNFBBPVPQPSUVOJEBEF ........................................... 119
    7.3.2. 7BOUBHFOTEBEJWFSTJEBEF .......................................................................... 120
    7.3.3. *NQFSJBMJTNPDVMUVSBM BDPNPEBPDVMUVSBM DPNQSPNJTTPDVMUVSBMF
    121
    TJOFSHJBDVMUVSBM.........................................................................................
    7.3.4. "EWFOUPEBNVMUJDVMUVSBMJEBEF .................................................................. 

    7.4.

    A mobilizao do talento local ........................................................................... 


    7.4.1. 1PMUJDBTEFMPDBMJ[BPEBHFTUP ............................................................... 124
    7.4.2. *EFOUJGJDBPFSFDSVUBNFOUPEFHFTUPSFTMPDBJT ......................................... 128
    7.4.3. 1BQFMEPTFYQBUSJBEPTOBJEFOUJGJDBPFEFTFOWPMWJNFOUPEFUBMFOUP ........ 

    8. Modelos de gesto de subsidirias no estrangeiro .......................................................... 


    8.1.

    0NPEFMPNBUSJDJBM ............................................................................................. 

    8.2.

    0NPEFMPIFUFSSRVJDP ....................................................................................... 

    8.3.

    &RVJMCSJPEJONJDPFOUSFVOJWFSTBMJTNPFQBSUJDVMBSJTNP ................................... 

    Parte III As melhores prticas na gesto de pessoas em contexto internacional


    1SFGDJPEP1SPGFTTPS%PVUPS"MCJOP-PQFT EP*4$5& ....................................................... 145
    9. Modalidades de colocao de quadros no estrangeiro .................................................... 149
    9.1.

    'JOBMJEBEFFEVSBPEBDPMPDBP ....................................................................... 149

    9.2.

    %FTMPDBPUFNQPSSJB ........................................................................................ 150

    9.3.

    %FTMPDBPQBSBEFTFOWPMWJNFOUPEFDPNQFUODJBT ............................................. 151

    9.4.

    &YQBUSJBPQBSBEFTFNQFOIPEFDBSHPTEFHFTUPPVDPNFMFWBEBUFDOJDJEBEFF
    QBSBEFTFOWPMWJNFOUPEFDBSSFJSB......................................................................... 151

    9.5.

    &YQBUSJBPQBSBJOHSFTTPOVNBDBSSFJSBJOUFSOBDJPOBM ........................................ 152

    9.6.

    *NQBUSJBPEFHFTUPSFTMPDBJTFUSBOTGFSODJBTFOUSFTVCTJEJSJBT ......................... 

    9.7.

    /PWBTNPEBMJEBEFTEFUSBCBMIPOPFTUSBOHFJSP commuter assignments DPMPDBP


    154
    QPSUVSOPTFFRVJQBTWJSUVBJT
    ..............................................................................

    9.8.

    1SFFODIJNFOUPEFDBSHPTFNSHPTTPDJBJTEBTVCTJEJSJB ................................... 156

    10. A deslocao temporria ................................................................................................. 159


    10.1. 'JOBMJEBEFTNBJTDPNVOTEFEFTMPDBP ............................................................... 159
    11. A expatriao .................................................................................................................. 161
    11.1. 0QSPDFTTPEFTFMFDPEPFYQBUSJBEP .................................................................. 
    11.1.1. 3FDSVUBNFOUPJOUFSOP ............................................................................. 
    11.1.2. 3FDSVUBNFOUPFYUFSOP ............................................................................. 164
    11.1.3. 0QFSGJMEFDPNQFUODJBTFTQFDGJDBTEPFYQBUSJBEP ................................. 165
    11.1.4. "WBMJBPEFDBOEJEBUPTFYQBUSJBP ..................................................... 169
    11.1.5. &YBNFNEJDP ........................................................................................ 
    11.1.6. "TFMFDPGJOBMEPFYQBUSJBEP ................................................................. 
    11.1.7. A EFTJTUODJBEPDBOEJEBUPFYQBUSJBP ................................................ 
    11.2. "QSFQBSBPEBFYQBUSJBP ................................................................................ 
    11.2.1. 1SPHSBNBEFGPSNBPBOUFTEBFYQBUSJBP ............................................ 
    11.2.2. $POUFEPTGPSNBUJWPT ............................................................................. 
    11.3. 0DPOUSBUPEFFYQBUSJBP ................................................................................... 180
    11.3.1. .PEBMJEBEFTDPOUSBUVBJT ......................................................................... 180
    11.3.2. .FOFTPCSJHBUSJBTOPDPOUSBUP ........................................................... 181
    11.3.3. $BSUBEFNJTTPEPFYQBUSJBEP ................................................................ 

    11.4. %FUFSNJOBPEPQSB[PEFFYQBUSJBP ................................................................ 


    11.4.1. 1FSPEPJEFBMEFFYQBUSJBP .................................................................... 184
    11.4.2. 1SBWJTPEFOPSFOPWBP ..................................................................... 185
    11.4.3. 3FHSFTTPQSFDPDFEPFYQBUSJBEPQPSJOBEBQUBPPVSB[FTEJTDJQMJOBSFT .... 185
    11.4.4. %FTSFTQFJUPQFMPQSB[PEFFYQBUSJBPBDPSEBEP ...................................... 186
    11.5. 3FHSBTQBSBBSFJOTFSPEPFYQBUSJBEPOPSFHSFTTPFNQSFTBNF ..................... 186
    11.5.1. 'BTFTEPQSPDFTTPEFSFQBUSJBP ............................................................. 
    11.5.2. 'BDUPSFTSFMFWBOUFTOBSFJOTFSPEPFYQBUSJBEP ....................................... 188
    11.5.2.1. 'BDUPSFTMJHBEPTWJEBQSPGJTTJPOBM .......................................... 188
    11.5.2.2. 'BDUPSFTTPDJBJT ........................................................................ 190
    11.6. 0FRVJMCSJPEBWJEBQFTTPBMFQSPGJTTJPOBM .......................................................... 191
    11.6.1. 1PUFODJBJTDBVTBTEFDPOGMJUPFOUSFBWJEBQFTTPBMFQSPGJTTJPOBM .............. 192
    11.6.1.1. Os casais com dupla carreira ................................................... 192
    11.6.1.2. "EFTMPDBPFFEVDBPEPTGJMIPT .......................................... 
    11.6.1.3. "JOTFSPEPDOKVHFFGJMIPTOPQBTEFBDPMIJNFOUP ........... 194
    11.6.2. 2VFTUFTBBOBMJTBSBOUFTEBFYQBUSJBP ................................................. 196
    11.6.3. 2VFTUFTBBOBMJTBSEVSBOUFBFYQBUSJBP ............................................... 
    11.6.4. 2VFTUFTBBOBMJTBSOBGBTFEFSFQBUSJBP ............................................... 198
    11.6.5. "DPNQBOIBNFOUPEPSFQBUSJBEP ............................................................. 199
    11.7. "HFTUPEBTSFDPNQFOTBT .................................................................................... 199
    11.7.1. .PEBMJEBEFTEFHFTUPHMPCBMEBDPNQFOTBPEFFYQBUSJBEPT ................ 202
    11.7.1.1.0NPEFMPEBGPMIBEFCBMBOP ................................................ 204
    11.7.2. 0TBMSJPCBTF ......................................................................................... 205
    11.7.2.1.-PDBMEFQBHBNFOUP ................................................................ 
    11.7.3. $PNQMFNFOUPTBMBSJBMEFFYQBUSJBP ...................................................... 
    11.7.4. 3FNVOFSBPWBSJWFMPVJODFOUJWPT........................................................ 212
    11.7.5. %FUFSNJOBPEPEPNJDMJPGJTDBMEPFYQBUSJBEP ..................................... 212
    11.7.6. #FOFGDJPTJOFSFOUFTDPOEJPEFFYQBUSJBEP ......................................... 
    11.7.7. 0VUSPTCFOFGDJPTFTQFDGJDPT fringe benefits
    .......................................... 214
    11.7.8. %FTQFTBTQPOUVBJTSFMBUJWBTFYQBUSJBP ................................................ 215
    11.7.9. %FUFSNJOBPEBFOUJEBEFQBHBEPSB ....................................................... 215
    11.7.10. $FTTBPEFSFHBMJBT .............................................................................. 216
    11.7.11. *OUFHSBPEPFYQBUSJBEPOPRVBESPMPDBMEFVNBTVCTJEJSJB ............... 216
    11.8. "HFTUPEPEFTFNQFOIP ..................................................................................... 
    11.8.1. "GJYBPEFPCKFDUJWPT............................................................................ 218
    11.8.2. 0BDPNQBOIBNFOUPFfeedbackBPMPOHPEPBOP .................................... 221
    11.8.3. "BWBMJBPEFEFTFNQFOIP..................................................................... 221

    11.9. (FTUPEBGPSNBP ............................................................................................. 


    11.9.1. 'PSNBPEVSBOUFPQFSPEPEFFYQBUSJBP............................................ 225
    11.9.2. "DUVBMJ[BPSFMBUJWBNFOUFBDUJWJEBEFEBFNQSFTBNF......................... 226
    11.9.3. 'PSNBTEFBWBMJBPEBSFMFWODJBFJNQBDUFEBGPSNBPQSPHSBNBEB ... 
    11.10. "HFTUPEBDBSSFJSBEPFYQBUSJBEP ....................................................................... 228
    11.10.1. *EFOUJGJDBPFEFTFOWPMWJNFOUPEFUBMFOUP ........................................... 229
    11.10.2. 1MBOFBNFOUPEFDBSSFJSBEPFYQBUSJBEP ................................................. 
    11.10.3. #PBTQSUJDBTOBHFTUPEBDBSSFJSBEFHFTUPSFTFYQBUSJBEPT .................... 
    11.10.4. $POTFRVODJBTEBNHFTUPEFDBSSFJSBEFHFTUPSFTSFQBUSJBEPT ........... 
    12. O insucesso na expatriao ............................................................................................. 
    12.1. &NRVFDPOTJTUF .................................................................................................. 
    12.2. Causas de insucesso ............................................................................................. 
    12.3. .FMIPSFTQSUJDBTJOUFSOBDJPOBJTQBSBFWJUBSPJOTVDFTTP ...................................... 

    Parte IV Perspectivas futuras


    13. A funo recursos humanos internacional (RHI) ........................................................... 241
    13.1. 1BQFMEBGVOPSFDVSTPTIVNBOPTJOUFSOBDJPOBM ................................................. 241
    13.2. "GVOP3)*DPNPHVBSEJEPDEJHPEFDPOEVUBFQSJODQJPTUJDPTEB
    NVMUJOBDJPOBM ...................................................................................................... 
    13.3. 0QBQFMEBGVOP3)*OBHFTUPEFFYQBUSJBEPT ............................................... 245
    13.4. &TUSVUVSBPJOUFSOBEBGVOP3)*QBSBBTTFHVSBSBHFTUPEFFYQBUSJBEPT ....... 246
    14. A identificao e desenvolvimento de gestores globais ................................................... 249
    14.1. 0QBQFMEPHFTUPSHMPCBM ..................................................................................... 249
    14.2. 0TUSBPTEJTUJOUJWPTEPHFTUPSHMPCBM .................................................................. 251
    14.3. "USBJS SFUFSFEFTFOWPMWFSHFTUPSFTHMPCBJT ........................................................... 
    15. As carreiras internacionais .............................................................................................. 
    15.1. &TQFDJGJDJEBEFEPSFHJNFEPTRVBESPTJOUFSOBDJPOBJT .......................................... 258
    OEJDFEF'JHVSBT .................................................................................................................. 261
    OEJDFEFRVBESPT ................................................................................................................. 

    Prefcio do Autor

    Segundo o que tem vindo a lume na imprensa escrita (e na falta de


    dados ociais), h mais de 5 000 empresas portuguesas internacionalizadas, a operar geralmente em mais do que um mercado estrangeiro.
    Julgo que, numa estimativa conservadora, haver para cima de
    10 000 portugueses expatriados, ao servio dessas empresas, em todos os
    continentes.
    Como so preparados para a aventura de ir viver para outro pas,
    muitas vezes cultural, tnica e religiosamente diferente do nosso?
    Que condies remuneratrias, regalias, apoio vida familiar, viagens, etc. so ajustados, antes da partida?
    Como so acompanhados no pas de acolhimento e como avaliado o
    seu desempenho?
    Que preparao existe e que preocupao posta no seu regresso e reintegrao na casa-me?
    Estas so algumas das questes-chave a que este livro procura dar resposta e que a investigao existente mostra estarem pouco estudadas e
    regulamentadas entre ns, sendo serem frequentemente decididas casusticamente, com muito voluntarismo, pouco planeamento e resultados que
    cam aqum do desejado.
    Num mundo globalizado como o nosso, no preciso sair fora das
    fronteiras para ter que lidar com culturas diferentes e ter que gerir a
    diversidade nas empresas.
    De facto, com uma populao imigrante de cerca de 450 000 pessoas,
    oriunda da Europa de Leste, de frica, do Brasil e da sia, temos necessariamente empresas que lidam com pessoas que tm referenciais culturais
    e civilizacionais diferentes dos nossos.
    Estaremos a faz-lo bem e a aproveitar o potencial que essa diversidade
    nos traz?
    11

    Tudo indica que, infelizmente, a resposta negativa e que a diversidade geralmente vista como uma ameaa ou uma fonte de incompreenso e no como a real oportunidade que representa.
    Tambm abordo, em detalhe, as diferenas culturais e a forma de as
    gerir e as tornar num factor diferenciador e numa vantagem competitiva
    das nossas empresas.
    Tive o raro privilgio de estruturar a cadeira de Gesto Internacional
    de Recursos Humanos do ISCTE e de a leccionar, entre 1998 e 2007.
    Foram dez anos intensos de estudo e de pesquisa, enriquecidos com os
    trabalhos de consultoria, nesta rea, realizados para muitos clientes, que
    agora transponho para a presente obra.
    Foi minha preocupao ter uma abordagem pragmtica, que permita
    aos gestores que a lerem operacionalizar os conceitos expostos.
    Deu-me prazer escrever este livro, que me parece vir preencher uma
    importante lacuna no nosso panorama editorial de gesto.
    Estou conante em que lhe seja til a si, Leitor, dando-lhe pistas para
    gerir uma das questes que ganha, dia-a-dia, maior importncia na nossa
    sociedade.
    O Autor
    Abril de 2008

    12

    Parte I

    "(.

    Prefcio
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    15

    1BSUF*o"HMPCBMJ[BPEPTNFSDBEPT

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    de recursos humanos.
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    4JOUPNFGFMJ[QPSFTDSFWFSFTUFQSFGDJPQBSBPMJWSPEPNFVBNJHP
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    3FDPNFOEPPMJWSPBUPEPT

    16

    1. Conceito de globalizao

    "JOUFSOBDJPOBMJ[BPEBTFNQSFTBTFBUFOUBUJWBEFDSJBSNFSDBEPT
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    1.1. A globalizao arcaica


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    FYUJDPTFOUSFP0SJFOUFFB&VSPQB

    1.2. A primeira vaga da globalizao moderna


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    humanidade.

    

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    1.3. A segunda vaga da globalizao moderna


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    1.4. A terceira vaga da globalizao moderna


    "UFSDFJSBWBHBEFHMPCBMJ[BP RVFWJWFNPTQSFTFOUFNFOUF UFS
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    TDVMPxx FNRVFBWVMUBNBUSBOTJPEB$IJOBQBSBVNBFDPOPNJB
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    SFDPSEBNRVFBNBJPSQBSUFEPTJOHSFEJFOUFTEB
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    18

    (FTUPEF1FTTPBTFN$POUFYUP*OUFSOBDJPOBM

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    1.5. Denies de globalizao


    /BHFOFSBMJEBEFEPTDBTPT GBMBTFEFHMPCBMJ[BPDPNPTJHOJmDBOEPBDSJBPEFHSBOEFTFTQBPTFDPONJDPTFBMJWSFDJSDVMBPEF
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    WJBTEFEFTFOWPMWJNFOUP
    19

    1BSUF*o"HMPCBMJ[BPEPTNFSDBEPT

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    TFSWJPTTP FTTFODJBMNFOUF PTEPTQBTFTSJDPT

    20

    (FTUPEF1FTTPBTFN$POUFYUP*OUFSOBDJPOBM

    1.6. Deslocalizao da produo


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    21

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    1.7. Impacte da globalizao nos pases emergentes


    e desenvolvidos
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    22

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    Caso de estudo

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    Condensado de )#3, Mar/Abril 2000, pp. 132 e segs.

    /PIFYFNQMPNBJTGSJTBOUFRVFPEB$IJOB RVF OPTMUJNPT


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    Figura n.o 1oj4FTFDPOTJEFSBSPONFSPEFQFTTPBTFOPPONFSPEFQBTFT 


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    1.8. Uma globalizao com regras


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    POEFEFDJEJVQBSUJS BQTPNBTTBDSFEB1SBB5JFOBONFOQBSBOPWFS
    PTFVOPNFBTTPDJBEPBFTTBSFQSFTTPTBOHSFOUBPVDPNB/*,& RVF
    TVTQFOEFVBTVBPQFSBPOB*OEPOTJB BQTBEFOODJBEBVUJMJ[BP
    EFUSBCBMIPJOGBOUJM DPOEJFTJOTBMVCSFTFTBMSJPTEFNJTSJB
    3FmSBTFBJOEBRVFB%&#&&34TFWJVPCSJHBEBBBTTVNJSQVCMJDBNFOUFPDPNQSPNJTTPEFOPDPNQSBSEJBNBOUFTPSJVOEPTEF[POBT
    EFHVFSSB FNGSJDB PTjEJBNBOUFTEFTBOHVFx
    QPSTFUFSDSJBEPB
    QFSDFQP OB&VSPQBFOPT&6" EFRVFFTTBTDPNQSBTBKVEBWBN
    24

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