RFP No P-4-12-23 Response - Waste Management

BREVARD COUNTY, FL
Submitted in response to:

REQUEST FOR PROPOSALS RFP # P-4-12-23
SOLID WASTE AND RECYCLE COLLECTION SERVICES

Due Date and Time:
September 13, 2012 @ 2:00pm

Submitted by:
Waste Management Inc. of Florida
7382 Talona Drive
West Melbourne, FL 32904
1-800-341-4299
Brevard County, Florida
Request For Proposals For
Solid Waste and Recyclables Collection Services
Due: September 13, 2012 @ 2:00pm
[1] Printed on Recycled Paper

Tab 1: Letter of Introduction


Tab 1: Letter of Introduction


Tab 1: Executive Summary

For more than forty years, Waste Management has had the opportunity and pleasure of serving the
residents of Brevard County. It has never been easy, and its never been business as usual. In the
business of solid waste collection, the unusual is the usual.

When tropical storms or hurricanes have threatened or struck the Space Coast, Waste Management has
been an integral part of the preparation and recovery, providing the resources and services necessary
for our customers to recover and move on, even if what was needed was far outside the scope of any
contract. Our employees have interrupted burglaries and notified police, and constantly help protect the
neighborhoods they serve; theyve answered the call when our unique expertise was needed, whether
after a flood, a tornado, or even a fish kill. Yes, weve even shoveled piles of dead fish, because thats
what was needed to protect the health, safety and welfare of our customers in Brevard County.

Every workday, for more than forty years, Waste Management trucks have departed our yards in Cocoa
and Melbourne before dawn, not knowing quite what would be out there, but knowing that it was going
to be picked up before the day was done. Each week, our local fleet of more than 170 vehicles and over
300 employeesdrivers and helpers, customer service representatives, mechanics, operations support,
supervisors and managementtogether perform more than 400,000 collection operations under the
terms of our contract with Brevard County. Including all of our contracts in Brevard Countythe cities
of Cocoa, Cocoa Beach, Indialantic, Indian Harbour Beach, Malabar, Melbourne, Palm Bay, Satellite
Beach and West Melbournewe perform almost 45 million operations each year for our 475,000 Space
Coast customers.

Our employees are competent and proud of their work. Combined, they have over twenty-six centuries
of experience here in Brevard County2,664 cumulative years of knowing how to do our jobs and
serving our customers as they expect. This experience and comfort in our roles is invaluable and
irreplaceable, and is reflected in our ability to perform each of those 45 million operations to the
expected service standard more than 99.9% of the time.

When we make mistakesand with 45 million chances, anyone will make mistakesthe challenge then
becomes to fix them fast, which we also are proud to report that we do, more than 99% of the time, as
well. These results are a testament to the experience and professionalism the employees of Waste
Management possess, and the appreciation we all have for the opportunity to partner with Brevard
County in serving our neighbors and friends.

This workforce, our greatest asset, is supported by North Americas leading provider of integrated
environmental solutions. Waste Management and its 45,000 employees nationwide serve over 21
million residential, industrial, municipal and commercial customers. Waste Management Inc. of Florida
(WMIF), is the local subsidiary that provides service across the Sunshine State, operating from 70
facilities in Florida with more than 3,500 employees.

Looking forward, Waste Management is industry leader in developing new solutions for extracting value
from the materials we manage for our customers. Our renewable energy projects produce more
renewable energy than the entire solar industry in the United Stateseight times more. Waste
Management is also North Americas largest residential recycler, processing more than 12.9 million
tons of material last year, enough to fill a train more than 3,130 miles long.



Waste Management has performed several transitions for Brevard County over the years. In 1989, we
introduced curbside recycling to County residents, and separate yard waste collection started in 1992.
In 1998, we initiated a free backdoor service to help those residents who are physically unable to
deliver their receptacles to the curb. In 2006, we began offering single-stream recycling to cities in
Brevard County, and successfully transitioned County residents in 2008. All of these service
enhancements that we take for granted today were the result of thorough planning and cooperation on
the part of Brevard County and Waste Management, working together. (page 13)

Since 2006, Waste Management has transitioned more than 80,000 municipal households to cart-based
collection for solid waste and/or recycling. The success of these transitions is measured by our
customers positive responses, both to the new servicessurveyed residents have an up to 90%
satisfaction with our programsand to Waste Management itself, with more than 90% of Brevard
County residents reporting satisfaction with our services and operations when asked. (page 14)

As you take the time to learn more about our management (page 15), recycling (page 17), customer
service (page 18), maintenance (page 19), safety (page 20), environmental protection (page 21), and
operations (page 22) teams and programs, note the depth, experience and unique capabilities that
Waste Management offers Brevard Countyfor both the expected and the unexpected. We take our
role in serving our customers seriously.

In response to Brevard Countys Request for Proposals, Waste Management has proposed services and
pricing for both manual collection of solid waste and recycling (the Base Bid) and for automated
collection (the Alternates). The Base Bid, or status quo, service is offered in accordance with all RFP
requirements, with no exceptions. We have a demonstrated track record of success with this service for
Brevard County and have proposed a competitive, cost-effective rate for residential, commercial and
industrial customers.

Our proposal for Alternates 1, 2 and 3 are equally compelling, as consumer preference and the industry
continue to shift toward automated collection at a rapid pace. Waste Managements proposal not only
incorporates all of the RFP requirements, without exception, but enhances the services offered by
proposing a new service fleet largely powered by clean compressed natural gas (CNG). Waste
Management is the largest operator of natural gas-powered trucks in the industry, with over 1,700 CNG-
powered trucks on the road today and 31 existing CNG facilities nationwide, including two in Florida.
The benefits of CNG-powered trucks include steep reductions in air pollutants and engines that are
one-sixth as loud as current diesels. As part of our proposal, Waste Management would install CNG
infrastructure in Cocoa and Melbourne for our use, with a future option of making public pumps
available for our county and municipal partners and other users. (page 31)

Waste Management also proposes, if awarded Alternates 1 and 2, or 3 (countywide automated
collection), to heavily invest in new capabilities in Brevard County, expand our workforce and take
single-stream recycling to a new level on the Space Coast: a new, $12 million, state-of-the-art Material
Recovery Facility (MRF). The Brevard County MRF would employ 30-35 county residents and provide
advanced capabilities to support Brevard Countys current and future needs, and be a regional asset.
The Brevard County MRF would be designed, built and operated at Waste Managements sole expense
and be online within two years of contract signing. This facility would join the existing WMIF network of
recycling processing facilities in Orlando, Tampa and Miami. (page 32)


With an estimated $37 million economic impact in the
county over the first decade alone, the Brevard County MRF
is Waste Managements response to the rapid adoption of
single-stream recycling in the countyparticularly if the
County elects to proceed with automated cart-based
collection. In locating a facility in Brevard, Waste
Management believes that the Space Coast can be a model
for residential and commercial recycling, which further
reduces dependence on landfilling and with the potential of
becoming a meaningful revenue source for the County in
coming years.

Our staffing and route planning methodology are provided in extensive detail to reflect the insight we
have as the incumbent service provider. Service schedules and route structures are proposed that
would ease collection for residents and ensure excellentnot adequate, but excellentcoverage and
redundancy for the services offered. (page 37)

As part of all of our service proposals, Waste Management is prepared to accept all of the recyclable
materials outlined by the County, and proposes to expand the scope of acceptable materials by
including high volume items, including plastic #1-7 containers (not just bottles), bulky rigid plastics, and
aseptic drink boxes and gable top containers. The inclusion of these materials will further expand the
Brevard County Recycling Program, enhance the Countys landfill diversion efforts and increase the
rebate paid to the County as part of this proposal. With these additions, Brevard Countys Recycling
Program will be one of the most comprehensive in the State of Florida. (page 44)

Waste Management proposes a realistic and feasible transition plan for both manual and automated
collection, which is focused on frequent, in-depth cooperation with Brevard County and multi-method
outreach and education for residents and businesses. Our experience and the success of our local
management, operations and customer service teams with conversions on behalf of municipalities in
the County are well-documented. Success includes on-time deployments and transitions, a 140%
increase in recycled material countywide and highly favorable resident feedback on the services
provided and Waste Managements operational qualities. (page 46)

Promotion of service changes or new services is critical. Waste Management proposes to use a
dedicated team of local personnel to help communicate the services adopted by the County, along
with multiple communication methods with the public, including print, advertising, face-to-face and
website/social media. (page 47)

Though not included in the required elements of the response, Waste Management has documented its
tangible contributions to improving the economic vitality and quality of life in Brevard County. We live
here, too, and the success of our community is our success. These contributions of volunteer time, in-
kind service and financial support are multi-decade commitments Waste Management has made as a
trustworthy and responsible corporate citizen and community partner. Our support of the Countys
economic development and military retention efforts is deep, as is our support of key community
organizations and events. Since 1988, Waste Management has committed more than $3 million and
thousands of volunteer hours in supporting these community events and organizations. (page 28)
Rendering of the proposed 8,000 ton/month
Space Coast Material Recovery Facility.


As part of this proposal, Waste Management is prepared to grow those
contributions to efforts that are of keen interest to all County residents.
We offer a new partnership with the Brevard Zoo, which Waste
Management has supported since inception with in-kind service
donations, by helping the zoo retain and compost its waste for new
beneficial uses. We also offer to support key initiatives, including the
United Way of Brevards Annual Campaign and the development of
the Brevard County Field of Dreams sports complex designed for those
with special needs.

We also offer what we believe to be a unique partnership with Brevard County. As the County continues
to aggressively pursue new businesses to establish themselves in Brevard, and encourage existing
businesses to stay and grow, Waste Management proposes to help defray the Countys cost to provide
economic development incentives, particularly in this challenging fiscal environment.

In all, these contributionsin addition to those made by Waste Management historicallytotal an
additional $1 million investment in our community. We are proud to offer them and excited to share in
the future success of each of these efforts.

Finally, in addition to replying to all of the required elements of the Request for Proposals, Waste
Management has proposed several additional enhancements to the RFP scope for Brevard County to
consider. Proposals include an expanded revenue share with the County for future growth in
commercial recycling (beyond the residential revenue share that is included with the RFP), as well as a
proposed service enhancement to the Base Bid that would include automated cart collection for
recycling only. In addition, Waste Management offers, for information purposes, a number of
additional products and services, including a curbside household hazardous waste collection and
recycling service and recycle-from-home kits for household fluorescent bulbs. (page 48)

Waste Managements knowledge of Brevard County, its residents, their needs, and our understanding of
the community are all on display in the enclosed proposal. We have served Brevards residents, on the
good days and the hard days, and weve tightly integrated ourselves into the community. It has been the
distinct pleasure of three generations of Waste Management employees to protect the health, safety
and welfare of Brevard Countys residents and businesses. It is a job that, when done well, receives little
attention or fanfare. Waste Management has done that job for more than forty years and looks forward
to continuing as Brevard Countys chosen vendor, and partner, for the future, as well.

Example of a new composting facility
proposed in partnership with Brevard Zoo.

Tab 2: Table of Contents

Table of Contents

Tab Description

1 Letter of Introduction & Executive Summary ................................................................... 1

2 Table of Contents .............................................................................................................. 7

3 Qualifications and Experience
Firm Background and Experience .............................................................................. 9
Service Transition History ........................................................................................ 13
Staff Experience ....................................................................................................... 15
Satisfactory Past Performance .................................................................................. 24
Community Commitment ......................................................................................... 28

4 Project Approach
Collection Services ................................................................................................... 29
Organization ............................................................................................................. 45
Transition Plan ......................................................................................................... 46
Program Promotion ................................................................................................. 47
Financial Capability .................................................................................................. 48
WMIF Proposed Enhancements ............................................................................... 48

5 Price Form ......................................................................................................................... 54

6 Required Proposal Forms
Signed/Notarized Request for Proposals ................................................................. 60
Addenda Nos. 1 -6
Signed Acknowledgement of Evaluation Criteria .................................................... 61
Reference Form ....................................................................................................... 81
Compliance Sheet .................................................................................................... 82



Tab 3: Qualifications and Experience: Firm Background and Experience

Proposer should provide a brief description of the firms background and history, including
the number of years in business, size, range of activities, strength, stability, awards, and
other recognition.

Waste Management Inc. is North Americas leading provider of integrated environmental solutions. We
partner with our customers and communities to manage and reduce waste from collection and disposal
while recovering valuable resources and creating clean, renewable energy.

Our 45,000 employees are committed to Environmental Performance our mission to maximize
resource value, while minimizing environmental impact so that both our economy and our environment
can thrive. Serving over 21 million residential, industrial, municipal and commercial customers, Waste
Management posted $12.52 billion of revenues in 2012.

Waste Managements (WMIF) operations across Florida provide vital services to homes, schools,
businesses and government facilities.

WMIF is a corporation organized under the laws of the State of Florida filed on March 30, 1964. WMIF is
a wholly owned subsidiary of Waste Management Holdings, Inc. (Holdings), a Delaware corporation.
Holdings is a wholly owned subsidiary of Waste Management, Inc. (WMI), a Delaware corporation that is
traded on the New York Stock Exchange.

Waste Managements Corporate Offices are located at 1001 Fannin St., Houston, TX. As the leading
provider of Comprehensive waste and environmental services in North America, the company is strongly
committed to a foundation of financial strength, operating excellence and superior customer service,
focused at the local level.

The companys network of operations includes 379 collection operations, 342 transfer stations, 283
active landfill disposal sites, 18 waste-to-energy plants, 118 recycling plants, 106 beneficial-use landfill
gas projects, and 8 independent power production plants.

These assets enable Waste Management to offer a full range of environmental services to nearly 21
million municipal, residential, industrial and commercial customers.

Florida Area Operations

Waste Managements Florida Area is comprised of 18 Local Hauling Districts, 15 Landfills, 24 Transfer
Stations, 4 Material Recovery Facilities, 2 Construction & Demolition Recycling Facilities, 2 Organics
Recycling Facilities, 4 Waste-to-Energy Plants and a state of the art Customer Service Center (CSC). Local
Hauling Districts span from Jacksonville to Wildwood and south to Naples, across the state to Key West,
Puerto Rico and portions of southeast Georgia. Our network of Transfer Stations are strategically located
throughout the area to facilitate the movement of waste to our landfills. Our owned and operated
landfills are state of the art and we are proud of our compliance records with regulatory authorities.



Brevard County Operations

In, and adjacent to, Brevard County, we currently have
facilities in Cocoa, Melbourne, Vero Beach, Ormond Beach
and Orlando. WMIFs Cocoa and Melbourne operations,
both subsidiaries of Waste Management of Florida,
currently hold municipal collection contracts with Brevard
County, Indian River County, the cities of Cocoa, Cocoa
Beach, Fellsmere, Indialantic, Indian Harbour Beach,
Malabar, Melbourne, Palm Bay, Satellite Beach, Sebastian
and West Melbourne. In total, we provide environmental
services to over 540,000 residential, 10,000 commercial and
1,000 roll-off customers in Brevard and Indian River
Counties.

The WMIF Brevard County workforce is backed by the
knowledge, experience, and resources of North Americas
largest environmental services organization.

Waste Managements Melbourne Hauling (formerly Harris
Sanitation) incorporated in 1968. Situated on 9.25 acres
in West Melbourne, WM Melbournes facility included
administrative, operating and maintenance facilities, as
well as a new recycled materials transfer station built in
2010 to handle the increased volume of recyclable
material being collected in Brevard County. Melbourne
Hauling operates 110 pieces of specialized equipment,
including 33 state-of-the-art Automated Side Load
collection trucks. The WM Melbourne Team includes 203
drivers, helpers, maintenance technicians, operational
support and local management.

Waste Managements Cocoa Hauling (formerly
Western Waste) is situated on a 5.6 acre parcel on
Lake Drive in Cocoa since 1968. Administrative,
operating and maintenance facilities are all located on
site.

Cocoa Hauling operates 71 pieces of specialized
equipment, including Automated Side Load collection
trucks. The WM Cocoa Team consists of 104
employees including drivers, helpers, maintenance
technicians, operations support and local
management.
WASTE MANAGEMENT
IN FLORIDA
WM Employees 3,500+
WM Facilities 70
Collection Districts 18
Transfer Stations 24
Material Recovery Facilities 4
C & D Recovery Facilities 2
Landfills 15
Renewable Energy Plants 4
Organics Processing Facilities 2
Customer Service Center 1



Waste Management Achievements & Awards

Renewable Energy - Waste Management produces more renewable energy than the entire
solar industry in the United States. Our renewable energy projects create enough energy to
power more than one million homes.

In 2011, Wheelabrator processed more than 7.5 million tons of municipal solid waste into 4.5
billion KWH of electricity, enough to power 705,000 homes.

From the current renewable energy projects at our landfills, we supply enough energy to power
nearly 500,000 homes, or the equivalent of more than 2 million tons of coal.

Recycling - As North Americas largest residential recycler, Waste Management managed more
than 12.9 million tons of material that was recycled or reused in 2011. In one year, we
managed enough material for recycling or reuse to:

o fill a train nearly 258,293 cars long, or 3,130 miles.
o fill a football field to a height of more than 3.97 miles.
o fill more than 168,819 Boeing 737s.

By the year 2020, we expect to increase the amount of
materials we manage to more than 20 million tons per year.

For more, Please review the Waste Management 2011 Sustainability Plan on the enclosed CD.


Relevant Experience for WMIF Brevard Operating Units
All franchises include residential and commercial service unless otherwise noted.
Municipal Customer Services Provided Service Method # Customers Current Franchise
Brevard County MSW, YW & Recycling Manual 98,100 1988 Present
Brevard County
(Pilot Area)
MSW, YW & Recycling
(Residential)
Automated (MSW & YW)
Manual (Recycling)
1,800 2006 Present
City of Cocoa MSW, YW & Recycling
Automated (MSW) /
Manual (Recycling)
5,500 2007 Present
City of Cocoa Beach MSW, YW & Recycling
Automated (MSW) /
Manual (Recycling)
5,800 2003 Present
City of Fellsmere MSW, YW & Recycling Manual 1,200 2006 Present
Town of Indialantic MSW, YW & Recycling
Automated
MSW & Recycling
1,150 1996 Present
City of Indian Harbour
Beach
MSW, YW & Recycling
Automated
MSW & Recycling
2,900 1990 - Present
Indian River County MSW, YW & Recycling Manual 35,400 2002 Present
Town of Malabar MSW, YW & Recycling Manual 970 1989 Present
City of Melbourne MSW, YW & Recycling
Automated
MSW & Recycling
37,500 2005 Present
City of Palm Bay MSW, YW & Recycling
Automated
MSW & Recycling
45,000 1990 Present
City of Rockledge Recycle Processing N/A 90 tons/mo 2011 Present
City of Satellite Beach MSW, YW & Recycling Automated 4,000 1989 Present
City of Sebastian MSW, YW & Recycling Manual 5,600 2003 Present
City of Titusville Recycle Processing N/A 150 tons/mo 2011 Present
City of West Melbourne MSW, YW & Recycling Automated 6,100 2011 Present
Selected Relevant Experience for WMIF Florida Operating Units
Municipal Customer Services Provided Service Method # Customers Current Franchise
Lake County MSW & Recycling Manual 16,000 2009 Present
Sarasota County MSW, YW & Recycling Manual 92,000 2004 Present
Hillsborough County
MSW, YW & Recycling
(Residential)
Manual 81,000 2006 Present
Manatee County MSW, YW & Recycling Manual 54,000 2000 - Present
Osceola County MSW, YW & Recycling
Manual (MSW) /
Auto (Recycling)**
52,000 2005 Present
Collier County MSW, YW & Recycling Automated 103,000 2005 - Present
MSW = Municipal Solid Waste; YW = Yard Waste; ** Osceola County initiated automated recycling 9/4/2012
Proposer should describe its past and ongoing experience providing services of a similar
nature to those requested herein. The service descriptions should include the dates such
services were provided, the number and types of customers, the type of service (manual or
automated), and other relevant information.


Tab 3: Qualifications and Experience: Service Transition History

Proposer should explain its experience with transitioning into providing collection services,
supplanting another provider.

WMIF has successfully performed numerous transitions, both in Brevard County and around the State of
Florida. In Brevard, WMIF was tasked with introducing new curbside services during the period of the
current County franchise, dating back to 1988:

1989: Introduction of curbside recycling collection in Brevard County and its
municipalities. WMIF delivered recycling bins to every household in Brevard
County as part of a statewide mandate to increase solid waste diversion rates.
1992: Introduction of separate yard waste collection. Prior to 1992, yard waste was
mixed with household garbage. With the 1992 contract amendment, a separate
collection, including additional manpower and equipment, along with a
resident education program, was instituted.
1998: A second mass distribution of recycle bins was launched, along with the
introduction of backdoor service for residents who are physically unable to
deliver their receptacles to the curb.
2008: Introduction of single-stream recycling. Prior to single-stream recycling,
residents sorted their materials into three separate bins: paper, plastics and
glass/metal. With single-stream processing available to Brevard residents
through an advanced WM-operated processing facility in Orange County,
residents became able to commingle their recyclables in one bin, which further
simplified participation and increased diversion from the landfill.

Each of these significant changes required significant capital and manpower commitments from Waste
Management to execute, working in partnership with Brevard County Solid Waste.

Transitions to Manual Service

As the incumbent provider, WMIF is currently poised to continue operating manual service as a status
quo, requiring minimal transition. The local WMIF management and operations team will coordinate
with Brevard County Solid Waste and the County Managers office to develop resident education and
literature to promote service transitions, if any, and the enhanced Brevard County Recycling Program.

Transitions to Automated Service

Locally, WMIF has successfully transitioned numerous municipalities to automated service with great
success. Each transition required significant capital for carts and equipment, employee training,
enhanced communication with the municipality and in-depth, multi-method resident education.

Since 2006, WMIF has transitioned more than 80,000 households in Cocoa, Cocoa Beach, Indialantic,
Indian Harbour Beach, Melbourne, Palm Bay, Satellite Beach and West Melbourne, most of which have
an automated service similar to that proposed for Brevard County. In addition, WMIF and Brevard
County Solid Waste have been conducting a, 1,800-home pilot program using carts for solid waste and
yard waste in the unincorporated Indialantic area since 2006. The pilot, which was assessed through a
survey conducted in December 2006, continues to this day.

Tab 3: Qualifications and Experience: Service Transition History

Resident Assessments of WMIF Automated Service Transitions

Waste Management has conducted three surveys to determine the success of transition to automated
cart service and the value of automated service to residents: the Indialantic pilot area, via mail, in
December 2006 and telephone surveys conducted by a third-party company in both Melbourne and
Palm Bay. In each case, the surveys were conducted 6-12 months after the transition and similar
questions were asked. Results represent those respondents that indicate they Agree or Strongly
Agree with the question asked.

For samples of WMIF-produced transition and educational literature,
please review the CD enclosed with this proposal.

Brevard County
Pilot
Melbourne Palm Bay
Respondents 623 556 558
Date Conducted December 2006 July 2011 October 2011

Carts keep neighborhood cleaner 92% 91% 85%
Carts improve neighborhood image 87% 91% 86%
Carts are more convenient to use 80% 85% 72%
Recycling has increased with cart
usage
Not asked 76% 78%
Overall satisfaction with cart program 88% 90% 79%
Overall satisfaction with WMs
operations/service
90% 93% Not asked
Top resident comments, by category
(No summary) More convenient Recycling easier

Looks better Good containers

Good containers Looks better
Brevard County 2006 pilot survey conducted via mail by WM with 1,781 surveys distributed and 623 returned. Melbourne
and Palm Bay telephone surveys conducted by Global Marketing Research Services with a statistical confidence rate of
95% and a 4.1% margin of error.

Tab 3: Qualifications and Experience: Staff Experience

Contract Management and Administration

Tim Hawkins President, Waste Management Inc. of Florida: thawkins@wm.com
In his position as President of WMIF, Tim Hawkins oversees the operations of Waste Managements
Florida Area and its 3,500 employees. The Area consists of the following operations: 18 Local Hauling
Districts, 15 Landfills, 24 Transfer Stations, 4 Material Recovery Facilities, 2 C&D Recycling Facilities, 2
Organics Recycling Facilities, 4 Waste-to-Energy Plants and a state of the art Customer Service Center
(CSC). Mr. Hawkins has strategic, financial and operations responsibilities for the overall businesses for
both the franchised and open markets. Waste Management has employed him for 13 years holding
various positions in Sales and General Management in TN, MS, LA, AR and FL.

Prior to working for Waste Management, he held various positions with sales, sales management and
business development positions with BFI, a publicly traded solid waste firm for 7+ years. Prior to joining
Waste Management, Mr. Hawkins was a loan officer with Leader Federal Bank. He holds a Bachelor of
Business Administration degree from Middle Tennessee State University in Murfreesboro, TN.

Mr. Hawkins, as the senior executive with responsibility for all aspects of WMIF, has intimate knowledge
of the operational and financial performance of each of WMIFs franchises, including Brevard County,
and is engaged in every aspect of WMIFs daily operations and strategic plans. Most recently, Mr.
Hawkins directed the transition of several municipal customers to automated collection, including
Osceola County and the City of Tamarac, and led the management team that successfully developed and
opened, in February 2012, the new Tampa Recycled Material Processing Facility, which will process
more than 100,000 tons of recyclable material in 2012.

Milo Zonka, Government Affairs Manager: mzonka@wm.com
Mr. Zonka has more than 15 years of diverse administration and complex project management
experience, as well as an extensive background in local government operations. Prior to joining Waste
Management, Mr. Zonka worked in the airline operations and investment management fields as both a
department manager and as principal of his own firm. In the last five years, Mr. Zonka has served as a
City Councilman and Deputy Mayor, Vice President of the Space Coast League of Cities, Vice Chairman of
the Space Coast Transportation Planning Organization and a Trustee of the Florida Municipal Insurance
Trust. He joined Waste Management Inc. of Florida in 2011 and is responsible for local government and
community relations in Brevard and Indian River counties. Mr. Zonkas current and recent affiliations
include Board of Director positions with Economic Development Commission of Floridas Space Coast,
Keep Brevard Beautiful, Cocoa Beach Chamber of Commerce, Palm Bay Chamber of Commerce and
LEAD Brevard.

Mr. Zonka holds a B.S. in Aviation Management from Florida Institute of Technology, is an FAA-licensed
commercial pilot and aircraft dispatcher, and holds certifications as a Certified Financial Planner and
LEED Green Associate.
Proposer should identify the primary contact person and professional and supervisory
personnel who would work on the project. Resumes of each person should be provided with
emphasis on their experience with similar projects.



Milo Zonka (cont.)

Mr. Zonka has served as primary administrative point of contact for each of the municipalities and
county governments in his area of operation, including Brevard County, since joining Waste
Management. In addition, he managed the communications and interactions with the public during the
automated transitions for Satellite Beach and West Melbourne in 2011.

Michael Lewis, Senior District Manager, Melbourne Hauling: mlewis3@wm.com
Twenty-six (26) years of experience with Waste Management. Mr. Lewis started with Waste
Management as a driver in February 1986. His positions in the company include Safety Manager for two
districts, Memphis and Jackson in Tennessee; Commercial Route Manager in Tampa, Florida;
Commercial Route Manager in Orlando; and, Operations Manager at Waste Management of Orlando,
with general management responsibilities in the areas of Operations, Customer Service, Safety, and
Employee Relations. Mr. Lewis began his duties as District Manager of Melbourne Hauling in early 2011.

Mr. Lewis has managed the daily operation of WMIFs Melbourne Hauling company for almost two
years, including fleet operations, maintenance, safety and contract compliance. Mr. Lewis oversaw the
fleet additions necessary to accommodate the City of West Melbournes transition to automated service
in 2011, as well as extended weather-driven operations following the October 2011 No Name Storm
and 2012s Tropical Storm Isaac.

Jim Tuggle, Site Manager, Cocoa Hauling: jtuggle@wm.com
Twenty-three (23) years of experience with Waste Management. Mr. Tuggle started with Waste
Management as a driver in August 1989 after serving as a police office for 7 years. Mr. Tuggle began his
duties as WMIFs Cocoa Hauling Operations Manager in January 2001 with direct responsibility for
Commercial and Roll off. Prior to 2001, Mr. Tuggle worked at WMIFs Melbourne Hauling location, with
general management responsibilities in the areas of Operations, Customer Service, Safety, and
Employee Relations. His previous positions in the company include Street Sweeping Supervisor and
Recycle Route Manager.

Mr. Tuggle has managed the daily operation of WMIFs Cocoa Hauling company for twelve years,
including safety and contract compliance. Mr. Tuggle oversaw the fleet additions necessary to
accommodate the Cities of Cape Canaveral, Cocoa and Cocoa Beach transition to automated service, as
well as extended weather-driven operations following 2004s Hurricanes Charley, Frances, and Jeanne,
also Tropical Storm Fay (2008), the October 2011 No Name Storm and 2012s Tropical Storm Isaac. Mr.
Tuggle serves as a board member for the Cocoa YMCA, the Moment of Truth Outreach program to
combat crime, and Keep Brevard Beautiful.


Eddie McManus, Florida Area Director of Recycle Operations: emcmanus@wm.com
Mr. McManus has more than 21 years of experience in the waste and recycling industry, including 19
years with Waste Management. He is responsible for the oversight of all of Waste Managements
recycling processing facilities in the state of Florida, working closely with over 100 municipalities to
assure their recycle programs are properly managed. In total, more than 500,000 tons per year is
processed and marketed through Mr. McManus facilities. With a staff of six direct report managers, he
currently manages six facilities throughout the State. Mr. McManus holds a B.S. degree in Finance and
Accounting, and MBA from Louisiana State University.

Mr. McManus directs all of the facilities that currently handle Brevard Countys recyclable materials,
including facilities in Pembroke Pines, Miami and Orlando. Mr. McManus oversaw the development of
the Tampa RMPF/MRF, which opened on time in February 2012.

About WMIFs Recycling Operations
Waste Management currently owns and operates 31 single-stream facilities. In the past four years, WM
processed over 11.5 million tons of single-stream material. Since the late 1990s, our management and
engineering teams, working hand-in-hand with our WMIF subsidiary, conceived and executed more
economical and higher yield processes, continuing transition to single-stream capacity, adding materials
and better recovery along the way for a host of communities nationwide. Waste Management has
worked with American and International experts in material separation, image recognition technology,
advanced screening, air conveyance, high-speed baling, smart computerization of processing systems
and motor controls, and other separating and cleaning techniques, to evolve the single-stream approach
to allow lowest cost collection with highest yield. Waste Management is committed to grow, and we
have pledged to triple our recycling volumes to 20 million tons per year in North America by 2020 with
single-stream being a core component of that strategy.

Our success in collecting, handling and communication of single-stream recycling is readily apparent in
the 140% increase in recycling volumes in 2010-11 in Brevard County as WMIF converted the majority
of municipalities to single-stream automated cart collection.

0
500
1000
1500
2000
2500
3000
3500
Jan - Sept 2010: Almost all of Brevard
County is using Single Stream Recycling in
14-gallon bins. Indialantic is the only city
using 96-gal carts for recycling.
Average: 1,027 tons/month.
Sept - Nov 2010:
Melbourne and
Palm Bay convert
recycling to 64-
gallon carts.
Nov 2010 - Nov 2011: Other 2011
conversion to recycling carts: Satellite
Beach (May); West Melbourne (July);
Rockledge (Oct); Indian Harbour Beach
(Nov). Average: 2,438 tons/month.
Dec. 2011:
Begin
conversion of
commercial
recycling to
single stream.
tons
Expansion of
Single Stream
Recycling


Customer Service - Pat Fugnitto, Florida Area Customer Experience Manager: pfugnitto@wm.com

Waste Management employee for 22 years with over 30 years industry experience in all facets of the
business including Operations, Billing, Customer Service, Training and Systems. Pat has held
management positions at the Site, Area and Corporate level. As the Florida Area Customer Experience
Manager her responsibilities include customer care and service including the Call Center, Service
Standards and Recovery, Customer Insight program, as well as a customer advocate.

Mrs. Fugnitto manages the Leesburg Customer Service Center (CSC) for WMIF, and is responsible for the
supervision and training of the 85 Customer Service and Inside Commercial Representatives, all of whom
have been handling residential and commercial call volumes from Brevard County for several years.

About WMIF Customer Service
WMIFs state-of-the art Leesburg, FL
Customer Service Centers primary roles
are customer service, billing, issue
resolution and emergency management.
53 Customer Service Representatives and
33 Inside Commercial Representatives
handle thousands of calls each day for
customers in Brevard County and around
the state. By centralizing customer
service, Waste Management maximizes
consistency, professionalism and
redundancy in its operation.

The Leesburg CSC, located northwest of Orlando, is designed to operate in the event of almost any
emergency, with provisions and generator power to operate independently for at least one week in the
event key services are lost.

Waste Management has added an additional level of redundancy
into its call handling capabilities by linking all 21 CSCs in North
America. Each CSC has all of the other centers, and a combined
1,500 representatives, available to support their local operation if
need be. All pertinent customer information, by contract, is
available on the WM Green Pages system, so representatives
elsewhere across the country have all of the detail of the Brevard
County contract and can handle inquiries seamlessly.

This capability is unique in the industry, and it has been tested
as recently as August 2012 with the surge in Florida call volumes
during Tropical Storm/ Isaacs approach toward Florida. In other
circumstances when a call center experienced high call volumes
or was forced to close (as happened in Seattle in 2011 when
blizzard conditions prevented employees from safely getting to
work), WMs CSC network has continued to function seamlessly
and our customers needs met.
CUSTOMER EXPERIENCE
COUNTS
# of Leesburg CSRs 52
Total WM experience 143 years

# of Leesburg ICRs 33
Cumulative experience 63 years

Total Brevard calls handled in the
last 12 months: 132,673

Average answer time: 36 sec

Average call duration: 4:38 min


Brian Clifford, Melbourne/Cocoa Senior Fleet Manager: bclifford@wm.com

Mr. Clifford is responsible for WMIFs Fleet Maintenance Programs at its Orlando, Cocoa, Melbourne
and Vero Beach locations. He manages a fleet of primary equipment and continually focuses on effective
management of all fleet and maintenance activities, including high training and safety standards, cost
control and management development. Mr. Clifford had 23 years experience in the trucking industry
with 15 years with Waste Management. He is responsible for the maintenance of 300 collection vehicles
with 40 direct reports.

About Waste Managements Industry-Leading Preventative Maintenance Program

Waste Managements preventive maintenance program ensures all of our vehicles perform at an
optimal level. Our entire fleet participates in a regular, preventative maintenance program that ranks
among the most aggressive in the industry.

Waste Management invests more than one-third of the cost of machinery and equipment in
preventative maintenance on its vehicles. We have also established best practices for the preventative
maintenance of our vehicles to ensure the safety of our drivers and rolling stock.

Waste Management goes well beyond the Department of Transportations (DOT) routine requirements
(which require a full inspection every year) with our 150-hour maintenance program in which full
inspections are conducted multiple times per year. Effectively, Waste Management conducts the
equivalent of a DOT inspection on its vehicles every 150 hours.

Environmental focus

Environmental and safety features of all WMIF highlight our commitment to provide the safest and most
efficient fleet possible, by equipping collection vehicles with the following features:

Steel hydraulic piping to reduce the number of hydraulic hoses in our trucks. This eliminates
hydraulic fluid leaks that can cause customer complaints.
A 5-minute maximum idle time limit - after which the engine turns off to reduce fuel
consumption and exhaust emissions.
Pack at idle systems that reduce noise and exhaust.
Electromagnetic or hydraulic driveline retarders. These retarders are silent and provide
additional braking capacity.
Waste Managements vehicles are equipped with 8 wide rear-brake lining, which increases
braking capacity and improves vehicle safety.
Waste Management also uses synthetic or semi-synthetic fluids that allow for extended oil-drain
intervals in engines, transmissions, differentials, and hydraulic systems. Use of these fluids also reduces
the amount of virgin petroleum stock required and the amount of used oil that needs to be recycled.


Chuck Mehlhorn, Florida Area Safety Manager: cmehlhorn@wm.com

Mr. Mehlhorn has 12 years of experience in the waste industry and 17 years experience in Safety. He is
responsible for the oversight of all of Waste Managements safety compliance and training and works
closely with the Corporate Safety Services team as well as the regulatory agencies in Florida and at the
federal level. Mr. Mehlhorn holds a B.S degree in Industrial Safety as well as a Masters in Education
from the University of Central Oklahoma. He previously managed the safety program in WMs
Oklahoma and the North Texas, Oklahoma and Arkansas Market Area and was a District Manager
overseeing the daily operations of Oklahoma City Hauling and Dallas Hauling.

About WMIFs Safety Program

At Waste Management, safety is far more
than just a program or strategy. It is a
philosophy that is embedded in the way we
work, the decisions we make, and the actions
we take. With 42,000 employees and almost
22,000 trucks on the road every day, we fully
recognize the responsibility to hold ourselves
to the highest standards for the protection of
our customers, our employees, and the
communities we serve. Our goal is to attain
world-class safety and, more importantly, to
be the safest company in our industry.

WM is continuing to drive and lead the environmental services industry with strong safety statistics.
WM has standardized industry safety measurements and requirements across our more than 1,100 sites
to ensure that we protect our customers, our employees, and the public.

WMIF Brevard County Safety Metrics

Waste Management benchmarks its safety programs internally and versus the transportation industry
overall. Statistics are valuable in determining areas of strength and weakness and assist in developing
best practices and identifying business units that require additional attention.

WMIFs Brevard County operations in Cocoa and Melbourne both have a 40+ year operating history and
stable leadership. The results of this experience and stability can be measured in the Total Recordable
Injury Rate (TRIR), an OSHA standard, which reflects workplace safety by measuring injuries per 200,000
work hours, and the Vehicle Accident Recordable Rate (VARR), which is externally focused on how our
operation impacts the communities we serve by measuring the driver hours between accidents. WMIFs
Brevard County operations are averaging 2.44 TRIR in 2012, less than half the OSHA-reported solid
waste industry average of 5.4, and we currently have an average VARR of 25,612 hours between
accidents, or the equivalent of commuting an hour each day for 98 years accident free.

WMIFs Safety Program, dedicated team and experience result in a healthier workforce and a safer
community.


Jim Christiansen, Florida Area Environmental Protection Manager: jchristi@wm.com

Born and raised in Rockledge, FL, Mr. Christiansen has over twenty years of experience in the
environmental, engineering, and logistics fields, including five years at Waste Management. Mr.
Christiansen, and a staff of four direct reports, is responsible for ensuring that Waste Management
operations at over 90 facilities in Alabama, Florida, and Georgia are conducted in compliance with all
applicable permit and regulations and in conformance with Waste Managements Environmental
Management System (EMS). He holds a B.S. Degree in Electrical Engineering and Applied Physics from
the University of Miami (FL) and an M.S. in Environmental Science and Engineering from the Colorado
School of Mines in Golden, CO. Prior to joining Waste Management, Mr. Christiansen served as a
Superfund Project Manager for the U.S. EPA and as an engineering officer in the U.S. Army.

About WMIFs Environmental Management System

WMs Corporate Environmental Policy establishes the vision for our EMS. The Policy states, in part:
Waste Management is committed to protecting human health and the environment. This commitment is
a keystone of all that we do, reflected in the services we provide to customers, the design and operation
of our facilities, the conditions under which employees work, and our interactions with the communities
where we live and do business. We will be responsible stewards of the environment and protect the
health and well being of our employees and neighbors.

Environmental Aspects and Impacts - WMs EMS focuses on preventing, correcting, and ultimately
reducing impacts associated with our operational activities by focusing on eliminating Environmental
Impacts, including spills or leaks from vehicles and releases to surface water or groundwater; eliminating
Regulatory Impacts, including regulatory inspection-alleged issues, warning letters, violations, and
enforcement actions; and, eliminating Community Impacts, including odors, litter, noise, dust, and spills
or leaks.

Monitoring & Measurement - WM uses the EP Dashboard
programs as a multipurpose, integrated system to
monitor, measure, report, and track environmental
aspects and impacts through closure/completion.
Measured by the Environmental Incident Rate (EIR), this
system is used to measure, track and report
environmental performance across three areas: the
environment, our communities and the regulations.
Specific incidents include regulatory incidents or agency
identified violations (AIVs) are recorded for each site and
are reported to corporate within 24 to 48 hours of receipt
via the Environmental Incident Reporting System;
environmental incidents that occur at our operations are
compiled from various systems identified in the EIR,
including spills/leaks from vehicles that hit the ground;
and, public comments relating to the environment are
collected by customer service representatives or site
managers.

The companys stated goal is continuous year-over-year improvement in EIR.


Route Operations

Moises Andaluz, Residential Route Manager (Cocoa): mandaluz@wm.com
Mr. Andaluz has six (6) years experience with Waste Management. He started his career with Waste
Management as a driver trainer in 2006, becoming a Residential Route Manager in 2011. Mr. Andaluz
supervises residential routes in Brevard County and would continue in that role. Before coming to work
for Waste Management, Moises was a driver trainer/CDL Examiner for the Orange County School Board
in Orlando.

Brandon Bourgeois, Residential Route Manager (Cocoa): bbourgeo@wm.com
Mr. Bourgeois has two (2) years of experience with Waste Management as a Route Manager in Cocoa.
Before joining WM, Mr. Bourgeois worked for the Louisiana Secretary of State as an Election Specialist.
He currently works with the residential line of business and would continue in that role.

Christopher Cook, Residential Route Manager (Melbourne): ccook4@wm.com
Mr. Cook has fifteen (15) years of experience with Waste Management. Mr. Cook started in 1997 as a
recycling driver. He was promoted to Lead Driver in 1999 and to Route Manager for the south Brevard
recycling collection operation in 2001. Mr. Cook is a municipal Route Manager and supports WMIFs
Brevard County operation.

David Dealy, Residential Route Manager (Melbourne): ddealy@wm.com
Mr. Dealy has six (6) years of experience with Waste Management. Mr. Dealy started his career with
Waste Management as a driver trainer, and as such is currently a residential route manager for
Melbourne Hauling. Mr. Dealy has supervised residential routes in Brevard County since 2011 and would
continue in that role.

Michael Gromatski, Residential Route Manager (Melbourne): mgromats@wm.com
Mr. Gromatski joined Waste Management in 2012. His previous operations management experience
includes 10 years as a facility and events manager at Harvard University and work as a facilities and
operations manager at the Kennedy Space Center Visitor Complex with a focus on park cleanliness and
the environment. Mr. Gromatski currently supervises residential routes in Brevard County and would
continue in that role.

Julio Gonzalez, Residential Route Manager (Melbourne): jgonza52@wm.com
Mr. Gonzalez joined Waste Management in 2012 after completing 22 years of service with the United
States Marine Corps as a Motor Transportation Chief. He has severed several combat tours in Iraq in the
transportation field. Mr. Gonzalez has supervised residential routes in Brevard County since the
beginning of this year and would continue in that role.

James Mack, Commercial Route Manager (Cocoa): jmack1@wm.com
Mr. Mack has twenty-eight (28) years of experience with Waste Management. He started as a driver in
Cocoa with Western Waste and was promoted to residential route manager. In 2011, Mr. Macks role
changed to Commercial/Rolloff Route Manager and would continue in that role.


Horace Perry, Residential Route Manager (Melbourne): hperry@wm.com
Mr. Perry has thirty (30) years of experience with Waste Management. He came to Florida and started
his working career as the head wrestling coach at Cocoa High School and working at Kennedy Space
Center as a quality assurance inspector on the Space Shuttle. He started his career with Waste
Management in 1984 as a helper on a residential truck, and was promoted to Residential Route
Manager in 1985, supervising WMs route operations in Melbourne.

James Shamblen, Commercial Route Manager (Melbourne): jshamble@wm.com
Mr. Shamblen has nineteen (19) years of experience with Waste Management. After retiring from the
military in 1993, Mr. Shamblen returned home to Brevard County and joined Waste Management as a
Residential Driver. Over the next seven years he received several promotions, as a Driver Trainer in
2000, Residential Route Manager in June 2008 and he was named Commercial Route Manager in 2012,
managing collection operations for all of south Brevard County, a role he would continue.

Sara Hayes, Industrial Sales/Customer Support: shayes@wm.com
Mrs. Hayes has thirty-five (35) years of experience with Waste Management. A graduate of Eau Gallie
High School and Brevard Community College, she started her career with Waste Management as the
payroll clerk and as such continued to move into more responsible positions with the company. Mrs.
Hayes previous experience includes Sales Manager and Customer Service Manager for Melbourne and
Indian River County. Mrs. Hayes is currently responsible for all industrial sales activity for Brevard and
Indian River County.

About WMIFs Operations Team

Since being awarded the service contract by the Brevard
County Board of County Commissioners in 1988, Waste
Managements employees have performed approximately 400
million (400,000,000) services for Brevard County residents

Waste Managements operational goal is to provide service to
a 99.9% standard, and correct any service deficiencies either
the same day or by the next business day. Weve met those
standards in Brevard County, with an error rate of less than
one per thousand and an error recovery rate that exceeds 99%.

Experience in the operating environment counts, and that
experience is apparent in the outstanding operational results
WMIF has achieved in Brevard County. With multiple
operations and large customers, WMIF has redundancy built
into its operation that cannot be paralleled.
OPERATIONAL
EXCELLENCE
WM drivers in Brevard 194
Total WM experience 1617 years

Ops Support/Management 48

Collection operations in 2011
20.8+ million

Collection operations since 1988
More than 400 million (400,000,000)

Service accuracy rate: 99.9%+

Error recovery rate: 99%+

Tab 3: Qualifications and Experience: Satisfactory Past Performance

Litigation/Administrative Matters (5 years)

Preliminary Statement: Waste Management Inc. of Florida (WMIF) has operating divisions throughout
the State of Florida serving thousands of commercial customers and many governmental entities.
Accordingly, there has been litigation to interpret or enforce the Company's solid waste service
agreements between WMIF and its private customers, most of which has been settled amicably. The
vast majority of this litigation relates to collection of amounts due pursuant to such agreements. Other
litigation generally concerns motor vehicle accidents, workers compensation and employment issues;
those are not listed here. The following is a list of litigation that involves a governmental entity and
WMIF. The list also includes litigation in which a governmental entity is a co-plaintiff or co-defendant
with WMIF and not an adverse party. This list is limited to the past 5 years.

1) Waste Management Inc. of Florida and Town of Davie v. Uhel Polly Hauling Inc., Southern Waste
Systems, LLC., et al Circuit Court, 17th Judicial DistrictCase No. 06-16446(13)suit against entities violating
exclusive C&D franchise of Waste Management. Recovery by the Town of Davie for damages (lost
franchise fees) against those violating WMIFs franchise. Case settled.
2) City of Jacksonville v. Waste Management Inc. of Florida, Circuit Court, 4th Judicial Circuit, Duval County,
Case No. 01-02030-CA. This is a suit for alleged noise violations. Case settled.
3) Southern Waste Systems LLC v. Town of Davie and Waste Management Inc. of Florida, US District Court
for the Southern District of Florida, Case No. 05-60847; suit alleges that exclusive construction and
demolition franchise violates the Commerce Clause. Case was voluntarily dismissed by plaintiff.
4) Southern Waste Systems LLC v. City of Coral Springs, Waste Management Inc. of Florida, State of Florida,
Florida Dept. of Environmental Protection, US District Court for the Southern District of Florida, Case
No.06-61448-CIV Gold; suit alleges that exclusive construction and demolition franchise violates the
Commerce Clause. Summary judgment entered in favor of City, Broward County and Waste
Management Inc. of Florida.
5) Gateway Southeast Properties, Inc. and City of Doral v. Department of Community Affairs, Town of
Medley and Waste Management Inc. of Florida, 3rd Dist. Ct. of Appeal, No. 3D06-1718; Claim by plaintiffs
that Medley zoning changes are inconsistent with comprehensive plan. Case has been dismissed.
6) Waste Management Inc. of Florida v. City of Lauderhill Case No. 06-014978 (12), Circuit Court for 17th
Judicial Circuit, Broward Countyfile 2006; complaint for collection of debt. Case settled.
7) Waste Services of Florida , Inc. v. City of Pinellas Park Case No. 10-1694-CI-8, Circuit Court, 6th Judicial
Circuit, Pinellas County. WMIF is the exclusive franchise hauler for the City. Plaintiff alleges that the
exclusive C&D franchise is improper. WMIF intervened. The case is pending.
8) FDS Disposal, Inc. et al v. City of Inverness and Waste Management Inc. of Florida Case No. 2009-CA-
4156, Circuit Court 5th Judicial Circuit, Citrus County. Plaintiff alleged that renewal of franchise to WMIF
was improper. Summary judgment granted to WMIF and the City.
Criminal Matters: None

Administrative Penalties Relating to Collection Services: Lee County June 30, 2009, $20,000 for
changing routes without proper notification to the County.
Proposer should document its satisfactory past performance by providing a description of all
criminal, civil, or administrative actions; losses of service contracts; performance bond claims; or
imposed liquidated damages of $10,000 or more per contract year during the last 5 years.


Environmental Administrative Matters/Regulatory Disclosure (5 years)

Introductory statement: Waste Management Inc. of Florida (WMIF) provides collection,
transportation, disposal and processing of solid waste and recyclables. It owns, operates and maintains
Class I landfills, Class III and C&D disposal facilities, transfer stations, and processing facilities throughout
the State of Florida. This information is accurate to the best of WMIFs information and belief. Please
note that we have searched the records available to us which we have maintained in the ordinary course
of business. Accordingly, although it is possible that some relevant information is missing from this
disclosure, we do not believe same would have a material effect on WMIF's performance pursuant to
the instant solicitation. WMIF will supplement, modify or amend the information should it become
aware of facts that should warrant same.

Date Status Agency Type Description Order Amount
Clay County Transfer Station
2008-
06-04
Closed FDEP Warning
Letter
Structural damage to the push
wall and inadequately charged
fire extinguishers.
Short form consent
order executed 1-
12-2009.
$1250
Delta Recycling Davie
2008-
08-22
Closed SFWMD Consent
Agmt
Water use well on site was not
permitted through the South
Florida Water Management
District. (Unauthorized water
use was commenced by Delta
Transfer Corp. prior to the
acquisition of Delta's capital
stock by WMIF).
Consent Agreement
signed and paid on
9-9-2008.
$500
Delta Recycling Riviera Beach
2007-
06-25
Closed Palm
Beach
County
Dept. of
Health
Warning
Notice
Alleged acceptance of
unauthorized materials for
processing
Consent order
entered into and
penalty paid to
PBCHD.
$1,750
Hillsborough Transfer Station
2008-
05-15
Closed FDEP NOV Allegedly (1) Unauthorized
wastes present in pushed,
spotted loads.
(2) Containers for storing Class I
(MSW) wastes removed from
the waste stream did not have
covers.

Short form consent
order on 9/5/08.
$5,750
Medley LF
2007-
03-27

Closed DERM NOV Alleged failure to maintain
verifiable flame temperature
monitoring records for the
enclosed flare, inadequate
maintenance of asbestos
disposal mapping data, and the
submittal of the April 11, 2006
enclosed flare stack test report
was forty-seven days late.
Facility provided
further information
regarding the
enclosed flare
temperature
monitoring records,
causing that
violation to be
rescinded. Two
violations remained
and the penalty was
reduced to $13,000.
The penalty was
paid to DERM,
resolving the NOV.
A consent order was
$13,000

not required to be
signed or entered
into.
2011-
09-23
Closed FDEP Warning
Letter
#WL11-
0098SW1
3SED and
SFCO
OGC#11-
1378
A solid waste inspection on
August 31, 2011 noted leachate
off the landfill liner and mixing
with storm water. This issue
was self-reported by Medley to
FDEP on 8/23/2011.
Short Form consent
order signed 10-13-
2011 and penalty
paid. FDEP re-
inspected the site
and noted the issue
was resolved. No
further action is
required.
$3500
Monarch Hill (f/k/a Central Disposal)
2010-
04-07
Closed Broward
County
Environm
ental
Protection
Departme
nt
NOV NOV 10-0010. Alleged violation
of Broward County Code 27-
27(a)(1) and (2) relating to a
self-reported leachate release
caused by accidental rupture of
leachate force main during ditch
maintenance.
No environmental
impacts were found.
NOV was finalized
and calls for
preventive/correctiv
e actions and
penalties. WMIF to
sign NOV and make
payment in late
2010. Corrective
actions required by
the NOV were
completed in 2011.
$9,199
2012-
03-01
Open Broward
County
Environm
ental
Protection
Departme
nt
Warning
Notice
WRN120177 alleged off-site
objectionable odor and
requested an odor remediation
plan.
Plan is being
submitted for
approval.
$-0-

The above information is accurate to the best of WMIFs information and belief. Please note that we
have searched the records available to us which we have maintained in the ordinary course of business.
Accordingly, although it is possible that some relevant information is missing from this disclosure, we do
not believe same would have a material effect on WMIF's performance pursuant to the instant
solicitation. WMIF will supplement, modify or amend the above should it become aware of facts that
should warrant same.




Tab 3: Qualifications and Experience: Community Commitment

Detail Proposers tangible community commitment and community investment efforts.

Your local WM Team partners with many key community organizations.

Economic & Military
Major sponsor of the Economic Development Commission of Floridas Space Coast, Chambers of
Commerce in Melbourne, Palm Bay and Cocoa Beach, Honor America and the Brevard County Civ-Mil
Association.

Community Vitality / Sustainability
Longtime major partner with Brevard Nature Alliance and Keep Brevard Beautiful providing financial
support and significant in-kind services for cleanup efforts including Trash Bash, St. Johns River
Cleanup and International Coastal Cleanup. Sustainability Partner and sponsor for Tourism
Development Commission-sponsored events, including the Space Coast Birding and Wildlife Festival,
Melbourne Music Marathon, Cocoa Beach Air Show and Runaway Country.

Community Quality
Sponsor for the 4
th
of July events in Cocoa, Melbourne and Palm Bay, Brevard Nature Alliance, Cocoa
Mardi Gras, Honor America/ Melbourne Veterans Day Parade, Titusville YMCA, Melbourne Christmas
Light Parade, LEAD Brevard Community Leaders Breakfast, Cocoa YMCA, and many more. In-kind
support for Brevard Zoo, Brevard County Parks & Recreation and dozens of local events throughout
south Brevard County, almost every week of the year.

These are not recent efforts, instead, they are multi-decade commitments WMIF has made to the
Brevard County community. WM has committed more than $3 million and thousands of man-hours
inside Brevard Countysince 1988 to our community and charitable institutions. We live here, too!

If selected for Alternatives 1 & 2 or 3, in addition to its past and present investments in the
community, WMIF will commit to support these critical Brevard community organizations:

o Brevard Zoo ($50,000) to develop an in-house composting facility for organic material.
o Brevard County Board of County Commissioners ($50,000 annually) to specifically
provide support for the Countys economic development incentive programs to attract and
retain high quality jobs in Brevard County.
o Brevard Field of Dreams ($20,000 annually) to support the development of this specially-
designed sports complex for those with special needs.
o Economic Development Commission ($15,000 annually) to support economic growth.
o United Way of Brevard ($20,000 annually) to support the Annual Campaign.


Tab 4: Project Approach: Collection Services

An established Brevard County-based partner

Space Coast residents and businesses are already familiar with Waste Managements dedicated
employees. The Brevard community knows the value of consistency and can count on us day in and day
out. Waste Managements Melbourne and Cocoa operations will continue to serve as the main
managing districts that will oversee the Brevard County contractlocal offices that will allow us to
provide continuous and more localized customer service.

The Melbourne and Cocoa locations will serve as the home for our Brevard County fleet and associated
contract support and management teams. Our Melbourne and Cocoa offices will hold normal business
hours from 8am-5pm Monday through Friday and serve as a resource center for County residents - a
place for residents to seek face-to-face assistance.

Waste Managements approach to this proposal focuses on delivering the industry-leading technology,
experience and our commitment to maximizing the value of the resources we manage.

All of our proposed service options for Brevard County include the most experienced and locally
knowledgeable workforce available, which minimizes transition impacts.

Our proposal also includes a commitment from WM, under several proposal options, to invest in the
cleanest, most advanced vehicle fleet available to communities today, powered by compressed
natural gas.

WM is also prepared, under certain options, to develop and operate a state-of-the-art Material
Recovery Facility in Brevard County, expanding an already broad recycling processing network in Florida
and committing to additional investment and high quality jobs in Brevard.

Our employees Experienced Customer Service Experts

Servicing hundreds of customers each daywhether from a
truck, customer service center or a local operations facilityis
a demanding job. Waste Management expects a lot from its
employees, because consistent, reliable service is every
customers expectation of us. Our employees, in turn, expect
to be provided with the tools, training and supervision to be
able to perform their work safely and competently, and the
compensation and benefits to provide for their families and
long term physical and financial well-being.
Proposer should clearly and succinctly describe how it will perform the services requested in
this RFP. The County is looking for proposals that maintain a high level of customer service
while maximizing recycling, efficiency and cost-effectiveness.


Our team of employees who service Brevard County
residents are an exemplary model of this win-win-win, for
our customers, our employees and WMIF.

For the benefit of our customers, Waste Managements
hiring criteria include a clean operators history and 10-
year criminal background check. In addition, WM has
developed and implemented comprehensive programs for
initial driver training, conducted at a specially-purposed
Florida Training Center near Venice, FL, as well as initial
and ongoing programs on topics including customer
service, operations, safety, supervision and emergency
operations. Employees also benefit from online training on
a broad variety of professional development topics, and
the company offers tuition reimbursement for credential-
and degree-seeking employees.

Employees also receive a competitive, living wage. Benefits include health, prescription drug, dental,
life, short & long term disability insurance and wellness programs; 401(k) with generous company match
and employee stock purchase program; flexible spending, education savings accounts; paid vacation and
holidays and sick leave; and, WM scholarship programs for employees children. In addition, WMIF is
committed to hiring US military veterans, and
recognized as a Best For Vets employer by Military
Times, G.I. Jobs Top 100 Military Friendly Employer,
and CivilianJobs.com Most Valuable Employer-
Military. One in every 12 WM employees are former
military.

Selecting employees who are customer-focused and
giving them the respect, training and tools necessary to
do their jobs and better their families has delivered
quantifiable results.

Our team performing the services required by the
Brevard County contract collectively has more than
twenty-six centuries of experience with Waste
Management. They receive, on average, 40 compliments
per month from customers in Brevard County. They
operate at a world-class safety level, with less than one
accident per every 25,000 hours of operationor the
equivalent of accident-free commuting one hour to
work each day for over 98 years.

Brevard Countys residents and streets are better served
and safer when Waste Managements team hits the road
before dawn every morning, and we aspire each day to
do it even better.
WMIFs Brevard County Team
Drivers 194

Operations Support/Management 48

Maintenance 26

Customer Service Residential 58

Customer Service Commercial 38
Total Brevard-focused Workforce 364
Cumulative Experience 2,664 years
Collection services performed for the Brevard
County contract in 2011 20.8 million+

Drivers 194

Brevard County Sheriffs Office speaking to drivers
about current local concerns to supplement Waste
Managements comprehensive Waste Watch driver
training/neighborhood watch program.


A Clean, Efficient Collection Fleet

Waste Management has been phasing in a similar fleet across the country for several years. We have
more CNG trucks and more experience with CNG operations than any other company in the industry,
with 1,400 CNG collection vehicles currently in operation. Waste Management opened 13 new CNG
fueling stations in 2012, bringing the total to 31, an industry best. An additional 17 facilities are slated
to be in operation, or set for construction, by the end of this year. Many of these will also be open to the
public, allowing the company to provide a solution for customers that perhaps never existed before.
WMIF currently operates CNG fueling infrastructure and fleets in Broward and Sarasota counties.

CNG is one of the cleanest fuels currently
available for use in heavy-duty trucks. Replacing
a typical diesel engine with natural gas can
reduce up to 86 percent of air particulates, 80
percent reduction in carbon monoxide, up to 50
percent reduction in nitrogen oxides and a 25
percent reduction in carbon dioxide.

In addition, each heavy-duty diesel collection
vehicle replaced by a CNG vehicle leads to a
reduction in diesel use by an average of 8,000
gallons per year, cutting annual greenhouse gas
emissions by approximately 22 metric tons. The
trucks are also significantly quieter, which
customers appreciate.

With nearly 1,700 CNG and liquefied (LNG) vehicles in
North America, Waste Management has the largest green
fleet in the waste industry. In 2012, natural gas vehicles will
represent 80 percent of Waste Managements annual new
truck purchases, a trend that will continue over the next
five years.

BREATHE CLEAN,
BREVARD COUNTY
Under automated service Alternatives 1, 2 and
3, Waste Management proposes to service
Brevard County with an entire fleet
residential solid waste and recycling,
commercial and rolloffpowered by
Compressed Natural Gas (CNG). Diesel-
fueled equipment would perform manual
service under the Base Bid options and for
yard waste under all options.


A WMIF Tradition:

Investing in the Community by
Building a Local Recyclable
Materials Processing Facility

Exclusive Option for Brevard
County Automated Curbside
Collection System

Features of WMs planned Space Coast Recycling Investment
This is our home. We work, live, and play here. WMIF has already made a large investment in
infrastructure. We believe that as the community expands services, we should strengthen our
investment in it. It is in this spirit that WMIF provides Brevard County with a permanent long-
term solution to maximize the fullest recovery possible of recyclable materials, spur economic
development and job creation in the County, and to maximize revenues for the recyclables
collected. Under the conditions described earlier in this section, we propose to construct a new
Material Recovery Facility in Brevard County.

This project provides long-term security for the Countys share of the revenue through
utilization of our recycling expertise and leadership.

At Waste Management, we see the waste we collect as a resource. An estimated $8-10 billion
in value resides in the waste we manage each year in North America. Our focus is on recovering
that value and that is what sets us apart from our competitors. Using our expertise and
capabilities, we capture value from waste streams, whether by processing wastes to provide
recycled raw materials that have lower carbon and water footprints than virgin counterparts or
by generating clean energy from waste-to-energy and landfill gas plants. Waste is no longer
something to get rid of it is a resource.
Rendering of Brevard County Facility - 8,000 Tons/Mo.
If WMIF is awarded both the North and South service areas for Automated Curbside
Solid Waste Collection (Alternates 1 and 2, or Alternate 3), Waste Management will
invest $12 million into a new state-of-the-art Single Stream-ready Recyclable Materials
Processing Facility (RMPF) in north central Brevard County, that would be operational
within 2 years. This is a firm, stand-alone commitment. WM would own the facility
and process all County materials there, make it available for all other County-located
municipal recycling programs, be capable of processing commercial materials, and
maintain sufficient capacity to manage County recyclables for the next 10-20 years. No
other parts of our proposal, including submitted pricing, will change with this option.


WMIFs state- of-the-art materials recovery facilities
in Florida are examples of our commitment and
ability to derive the best and highest possible value
from waste. Not all MRFs are created equal, and no
single metric fully captures the quality and
effectiveness of a MRF. But WMIFs facilities have
demonstrated, time and again, across a range of
metrics, its superiority to other MRFs in recovering
materials for high value markets, which in turn,
maximizes the rebate value that we can offer to
Brevard County as part of this collection contract.

WMIF can guarantee Brevard Countys recyclables
will be processed according to the highest industry
standards. Utilizing the new MRF allows Waste
Management to offer broader recycling capabilities
and service as a new community business. The
efficiencies and layout of the new facility in the
County will pay off long-term in increased capture of
recyclable materials and revenue for the County
under our pricing proposal, due to lower overall
costs, expanded material collection, and better
capture of materials.

Positive economic impact for the County: The new MRF in Brevard County will generate more than $12
million in new economic activity and 40 construction jobs in the County during the building,
improvements, and equipment installation phase of the project.

Total economic output from activity in the first decade of the project is estimated at approximately $37
million, not including the impact on local service providers and indirect and induced job growth. Total
employment impacts are expected to remain stable at 30-35 jobs. Waste Management is considered a
best place to work in several national publications due to our wages and benefits package, employee
engagement, and LEAN practices. We provide good, permanent jobs that families can depend on. The
local financial impact in the first year from payroll totals $2.2 million and over $26 million in the first
decade of operation.

The Space Coast MRF is designed
for Brevard County for the long-
term horizon for recycling, and
represents a truly local solution
from the recycling industry
leader
PROVIDING BREVARD COUNTY WITH A PROVEN
PROCESSING SOLUTION FROM A TRUSTED VENDOR
If Brevard County awards the applicable
service options to Waste Management, WMIF
will develop, build and operate a facility in the
central-north area of Brevard County at its
own expense.

The proposed MRF will sit on approx-imately
10 acres of land and include the necessary
scale and road infrastructure to provide the
service. The Space Coast MRF would be
operational during the first year of the new
contract (24 months after award). Waste
Management has built ten (10) Single Stream
facilities in the last three (3) years, and is well-
versed on the construction of these types of
facilities.

Economic output of over $37 million in the
first 10 years from the Project, including 40
construction jobs and 30-35 permanent, full-
time positions.

$12 Million Investment
More efficient processing
Regional facility
$37 Million 10-year impact
30-35 quality jobs in Brevard

Facility Capacity Specifications
Daily Maximum Processing Capacity -
Two 9 Hr. Shifts operating at 18-20 TPH
>300 Tons per Day
Annual Maximum Processing Design Capacity
96,000 tons per year



Maintenance Practices
Regular maintenance for all collection vehicles is tracked via our COMPASS maintenance database and
performed following an A, A, A, B, C, D, E, X, Y & Z schedule, shown below:

A Inspection: Performed every 90 days or every 150 hours (whichever comes first). This is a complete
maintenance of the vehicle and all its operating systems. All fluid levels are checked and adjusted as
necessary. All moving parts are lubricated.
B Inspection: Performed every 180 days or 600 hours (whichever comes first). This includes all items
covered by the A inspection, plus an oil change, and replacement oil and fuel filters.
C Inspection: DOT Inspection, performed annually.
D Inspection: Performed every 180 days or 1,200 hours (whichever comes first). Major compartment
inspections and sample major compartment fluids tested.
E Inspection: Performed every 360 days or 2,400 hours (whichever comes first). Change power steering
fluids and filter, change non-synthetic fluids, and replace synthetic fluids as needed based on sample
reports. Miscellaneous adjustments as needed.
X Inspection: Performed every two years or 36,000 miles. Detailed external visual inspection of CNG
fuel cylinders and their installation.
Y Inspection: Performed every 2,000 hours. Check and adjust valves to factory specifications, and
check engine ECU for fault codes.
Z Inspection: Performed every 4,000 hours. Clean and inspect turbo charger connecting intake and
exhaust pipe clamps and hoses.
Waste Management has established these rigorous inspection and maintenance procedures to ensure
all equipment and vehicles are safe to operate at all times. Our program includes maintaining a detailed
maintenance history for each vehicle in our fleet. This history is available for County staff upon request.

Capabilities
WMIF maintains two maintenance facilities in Melbourne and
Cocoa with bays for servicing 10+ vehicles simultaneously. Each
facility operates with safety in mind, first and foremost, with use of
a Lock Out, Tag Out process to secure vehicle systems and
communicate the status to others while they are being worked on.
The 26-member Brevard County maintenance team has over 250
years of combined experience and is self-sustaining in all major
maintenance of vehicles and containers.

Specializations include ASE (National Institute for Automotive Service Excellence) certifications as
Master Technician, Brakes, Gasoline Engines, Diesel Engines, Drive Train, Brakes, Suspension & Steering,
Electrical/Electronic Systems, HVAC, Preventative Maintenance, Diagnosis Specialist, Painting &
Refinishing, and specialized/manufacturer training in welding, electrical, painting, plumbing, hydraulics,
computer diagnostics, drive train, steering/suspension, tires, forklift, confined space, sand blasting, and
hazardous materials.
Proposers should provide a list of the types (make and model), number, and age of vehicles
that would be used to provide collection services.

Option Type of Truck Make/Model Truck Quantity Daily Route Age Truck Photo
Base Bid (North/South)
MSW, REC & YW
Automated YW only
(Diesel)
Rear loader
Mack/Autocar/
Freightliner
McNeilus/G&S
bodies
North
24
South
21
1,200 MSW
1,900 RCY
1000 YW
2003-2009
(with mid-
contract fleet
renewal)

Base Bid (North/South)
REC (Resi & MultiFam)
(Diesel)
Manual side
loader
Freightliner/
Autocar
McNeilus/G&S
bodies
North
7
South
2
1,500 RCY
2004-2009
(with mid-
contract fleet
renewal)

Automated (1, 2, 3)
MSW & REC
(CNG)
Automated
Side-Loader
Mack/Autocar/
Freightliner

Labrie bodies
North
23
South
19
1,200 MSW
1,400 REC
2013

All Options
Multifamily,Commercial
MSW, REC, YW
(Diesel/CNG)
Front-load
Mack/Peterbilt/
Navistar
McNeilus/Heil
bodies
North
3
South
2
120 stops
2001-2009
Diesel
2013
CNG

All Options
Roll-off MSW, REC, YW
(Diesel/CNG)
Roll-Off
Mack/
Freightliner
G&H/Galbreath
bodies
North
2
South
2
10 stops
2001-2005
Diesel
2013
CNG

All Options
Bulk YW
(Diesel)
Clam truck
Navistar/GM

Navistar/Notag
bodies
North
1
South
1
50-75
stops
2003-2005

All Options
Bulk YW
(Diesel)
50-yard
Clam Truck
(DCI)
Mack

Jackson Equip/
Robotec
North
1
South
1
20-30
stops
2005


Tab 4: Project Approach: Collection Staff, Routes and Schedules

Based on the data provided by Brevard County and Waste Managements extensive operating history in
the County, WMIF operations management have reviewed the current route structure and customer
distribution and developed route, equipment and staffing requirement for each line of proposed
business, for both manual and automated service.

The criteria outlined below are based on WMIFs significant experience with the proposed equipment
and detailed working knowledge of geographic considerations. The equipment list in the previous table
is that equipment necessary to perform the daily route requirements below. In addition, WMIF projects
a spare ratio of 1:7 for all equipment.

Collection Routes and Staff Manual Service (Base Bid)

North Area
Line of Business Total Routes Peak Daily Routes Vehicle Staffing Total Personnel
Residential MSW 84 23 (4x weekly) 2 46
Residential Recycling 35 8 (5x weekly) 1 8
Residential YW 43 24 (5x weekly) 2 2 (plus MSW)
Residential Claw 5 1 (5x weekly) 1 1
Residential 50-yd (DCI) 5 1 (5x weekly) 1 1
White Goods/E-waste 5 1 (5x weekly) 2 2
Commercial MSW 3 3 (6x weekly) 1 3
Industrial Roll-off 2 2 (6x weekly) 1 2
Totals 182 40
65
(40 driver/25 helper)

South Area
Residential Recycling 21 21 (1x weekly) 2 0 (plus MSW/YW)
Residential YW 44 11 (5x weekly) 2 22
Totals 136 34
62

Proposer should provide the number of collection and customer service staff; explanation of
proposed routes and schedules; and how materials would be handled following collection.


Collection Routes and Staff Automated Service (Alternatives 1, 2, 3)

North Area
Residential Recycling 34 23 (5x weekly) 1 3 (plus MSW)
Residential Bulk 5 1 (5x weekly) 2 2
Totals 185 41
52

South Area
Residential Recycling 29 19 (5x weekly) 1 3 (plus MSW)
Residential Bulk 5 1 (5x weekly) 2 2
Totals 155 35
45

Customer Service Staffing Plan

WMIFs state-of-the art Leesburg, FL Customer Service Centers primary roles are customer service,
billing, issue resolution and emergency management. 53 Customer Service Representatives and 33
Inside Commercial Representatives handle thousands of calls each day for customers in Brevard County
and around the state. By centralizing customer service, Waste Management maximizes consistency,
professionalism and redundancy in its operation. In the last 12 months, these representatives have
handled 132,673 calls from Brevard residents and businesses, with an average pickup time of 36 seconds
and an average call duration of 4min 38sec.

Customer Service is available to Brevard County residents via telephone (local and toll-free), internet-
based web chat (hosted on www.wm.com) , and email (centralfloridaservice@wm.com). WMIF is in the
process of developing a custom, exclusive website for Brevard County residents that will be located at
www.spacecoast.wm.com.


Manual Collection (Base Bid) Route Schedule

In all collection schedules, Bulk Yard Waste piles will be noted by Yard Waste Driver observations and
ticketed/routed for collection. White goods and E-waste will be noted by Solid Waste Driver
observations and ticketed/routed for collection. Collections will be made within the time requirement
specified in the contract.

Manual Collection (Base Bid) North Area

Solid Waste Collected on two schedules: Monday/Thursday and Tuesday/Friday

Recycling Collected on 5 schedules: Monday-Friday. Collection, in most cases, will
coincide with one of the solid waste collection days.

Yard Waste (Manual) Collected on 5 schedules: Monday-Friday. Collection, in many cases,
will coincide with one of the solid waste collection days.

Sample Schedule (Schedule A in DARK GREEN, Schedule B in LIGHT GREEN)

Monday Tuesday Wednesday Thursday Friday
Solid Waste
Recycling
Yard Waste
Bulk Yard Waste/White Goods/E-Waste - On Demand

Example: A resident receiving service on Schedule A would have the following possible schedules:

Solid Waste collection: Monday & Thursday (both days)
Recycling collection: Monday, Wednesday or Thursday (one day)
Yard Waste collection: Wednesday, Thursday or Friday (one Day)

Manual Collection (Base Bid) South Area


Recycling Collected on Wednesday

Yard Waste (Manual) Collected on 5 schedules: Monday-Friday. Collection, in many cases,


Solid Waste
Recycling
Yard Waste
Bulk Yard Waste/White Goods/E-Waste - On Demand



Automated Collection (Alternatives 1,2,3) Route Schedule

In all collection schedules, Bulk Yard Waste piles will be noted by Yard Waste Driver observations and
ticketed/routed for collection. Bulk Solid Waste, white goods and E-waste will be noted by Solid Waste
Driver observations and ticketed/routed for collection. Collections will be made within the time
requirement specified in the contract.

Automated Collection (Base Bid) North Area, South Area, Combined


Recycling Collected on 5 schedules: Monday-Friday. Collection, in many cases,

Yard Waste (Manual) Collected on 5 schedules: Monday-Friday. Collection, in most cases, will
coincide with one of the solid waste collection days.


Solid Waste
Recycling
Yard Waste
Bulk Solid Waste/Bulk Yard Waste/White Goods/E-Waste On Demand

Example: A resident receiving service on Schedule A would have the following possible schedules:

Solid Waste collection: Monday & Thursday (both days)
Recycling collection: Monday, Wednesday or Thursday (one day)
Yard Waste collection: Monday, Wednesday or Thursday (one day)

Commercial/Rolloff Collection Schedule
Commercial and Rolloff lines of business will operate Monday-Saturday based on customer demands.
Routes will operate within the permissible time periods each day.

Route design
With a known number of routes, equipment and personnel, as outlined above, route design will be
completed in consultation with the Countys Solid Waste Division staff. The goal is to develop a routing
schedule that is efficient, yet easy to understand from the perspective of both the operator and the
customer.

Backup Vehicles
Waste Management has assumed a back-up (spare) vehicle ratio of 1:7 for the Brevard County contract.
Spare trucks are located at our Melbourne and Cocoa facilities and are supported by spare trucks at
neighboring facilities in Orlando, Ormond Beach and Vero Beach. Additionally, with almost 2,000 trucks
in the State of Florida our ability to handle unforeseen circumstances is significant.


North Area South Area

Sample Collection Routes



Post Collection Handling

For each of the materials described below, WMIF warrants that it will maintain and produce the
customer information and recordkeeping necessary for the County to efficiently and accurately calculate
tip fees, assessment rolls and recycling rebates, and for the purpose of reporting to the public and other
government agencies. WMIFs customer records are available to County staff upon request at any time.

Solid Waste WMIF proposes to deliver solid waste collected under all options to a transfer station or
the Central Disposal Facility operated by Brevard County. WMIF warrants that all solid waste collected
within Brevard County will be delivered to a County-operated facility.

Yard Waste WMIF proposes to deliver yard waste collected under all options to a County-operated
transfer station or the Central Disposal Facility, or to a third-party-operated facility, per the Directors
determination. WMIF warrants that all yard waste collected within Brevard County will be delivered as
per the above.

White Goods / E-Waste WMIF proposes to deliver White Goods and E-Waste collected curbside to
locations established by the Director.

Recycling - WMIF proposes to collect, weigh and provide detailed load information and recordkeeping
for all recyclables collected under the provisions of this contract. WMIF proposes to separate recyclables
and prepare them for delivery to end users and compensate the County utilizing the revenue share
formula offered in the solicitation fir proposals. Please reference the price sheets included in this
proposal for more detail on the revenue share offered by WMIF.

Recycling Facilities

For the purposes of this
proposal, WMIF proposes two
primary Material Recovery
Facilities (MRF), depending on
the collection service option
selected by the County.

If the County selects WMIF for any service option other than Alternative 3, WMIF proposes to process
recyclables collected under the provisions of this contract at the Reuter MRF in Pembroke Pines, FL.

If the County selects WMIF for Alternative 3, WMIF proposes to process recyclables collected under the
provisions of this contract at a new Space Coast MRF in central-north Brevard. WMIF pledges to design,
construct, equip and operate this new facility all at its own expense. The Space Coast MRF (described in
more detail earlier in this section) represents a $12 million investment and long term, high-quality
employment for 30-35 County residents, while securing affordable, efficient processing capacity for
County materials for the long term.

WMIFs proposed facilities are part of a multi-facility network of MRFs operated by WMIF in Florida.

Florida
Facility Name City
Rated thru-put
(Tons/Hr) Start Date
Reuter Pembroke Pines 45 03/07
Miami Miami 25 11/11
Orlando Orlando 25 01/05
Tampa Tampa 27 01/12
Space Coast
(Proposed)
Cocoa/Titusville 20
10/2014
(Proposed)


For over 48 years, Waste Management has been a world leader in moving recyclables to the right
market. In addition, we consistently receive the best prices and enjoy excellent relationships with all the
major U.S. domestic mills and an integrated network of world partners. Even during the commodity
collapse of 2008-2009, Waste Management was able to provide unparalleled service, without
interruption, and met all of its receiving and rebate commitments to over 400 municipal and public
agency customers. This takes resources, dedication, and a focus on our customers.

Waste Managements marketing team is responsible for commodity sales of 7-8 million tons per year of
recyclables throughout its processing and brokerage network. By virtue of carefully honed strategies, we
bring stability to an area otherwise often characterized by wild swings and unanticipated price moves. In
the past 19 years, Waste Management has successfully marketed over 110 million tons of recyclables.

Waste Management currently owns and operates 31 single-stream facilities. Since the late 1990s, our
management and engineering teams, working hand-in-hand with our WMIF subsidiary, conceived and
executed more economical and higher yield processes, continuing transition to single-stream capacity,
adding materials and better recovery along the way for a host of communities nationwide. Waste
Management has worked with American and International experts in material separation, image
recognition technology, advanced screening, air conveyance, high-speed baling, smart
computerization of processing systems and motor controls, and other separating and cleaning
techniques, to evolve the single-stream approach to allow lowest cost collection with highest yield.

Process Flow

For service options that result in the Reuter MRF as the designated facility, WMIF will collect curbside
and deliver all materials to the WMIF recyclables transfer station co-located at its Melbourne facility,
where collection trucks are weighed at entry and departure and the material weights stored in Waste
Managements FASTLANE data management system. The material is then trans-loaded onto semi trailer
and transported to the Reuter Facility.

For service options that result in the Space Coast MRF as the designated facility, WMIF will collect
recyclables in similar fashion as above. All Cocoa-based and some Melbourne-based collection vehicles
will deliver material directly to the MRF, depending on route terminus, where theyll be weighed in and
out and tip directly to the processing facilitys floor. Melbourne-based vehicles with southerly routes will
continue to use the WMIF transfer station in Melbourne and the material will continue to be trans-
loaded and hauled to the Space Coast MRF as described above.

WMIFs processing plan for the County in either the Reuter or Space Coast facility includes improved
technology such as motor control centers, automated devices for processingsuch as optical feeders
and sorters, eddy currents, burden depth levelers, advanced screens, and self regulated conveyors and
balers. Transfer vehicles entering and exiting the site are weighed on the sites truck scale. Trucks are
then directed to the tipping area to unload.

For a detailed tour of the technology and processes used in WMIF processing facilities,
please refer to the video included with the CD in this proposal.



Acceptable Materials
WMIF proposes to accept all of the materials outlined in the Request for Proposals, and additionally
proposes to accept and process all #1-7 plastics (not just bottles), aseptic drink boxes and gable top
containers, and bulky rigid plastics. The expanded commodity list will result in additional participation
and higher tonnages in the Countys rebate calculation.

Materials Proposed for Brevard County

Aluminum Foil and Pie Tins

Aluminum Food & Beverage Tins

Glass Food & Beverage
Containers (All Colors)

EXCEEDS SCOPE
Plastic Bottles & Containers #1-7
(including tubs, lids, and caps)

EXCEEDS SCOPE Bulky Rigid
Plastics (Bulk Grade Plastics,
including laundry baskets, large
plastic tubs, potted plant
containers)

EXCEEDS SCOPE
Aseptic Drink Boxes, Gable-Top
Containers (e.g., orange juice
containers)

Empty Aerosol Cans

Tin-Coated Steel Food &
Beverage Containers

Corrugated Cardboard (not wax
coated), Kraft Paper

Magazines, Catalogs, Junk Mail,
Soft Cover Books

Mixed Office Paper, Colored
Leger Paper, Computer Paper

Mixed Residential Paper, Writing
Paper, Non-Foil Gift Wrap,
Greeting Cards, Shredded Paper.

Newspaper (including all inserts)

Paperboard, Chip Board, SBS
Board (cereal boxes, shoe boxes)

Phone Books


Tab 4: Project Approach: Organization

Subcontractors

Doug Connor, Inc (DCI) Operation of bulk yard waste routes under the direction of Waste
Managements local operations management. DCI has provided similar service to the County since 2004
as a subcontractor to Waste Management.

WMIFs partnership with DCI exemplifies WMIFs ability to incorporate unique capabilities into a
municipal franchise when necessary. DCIs larger capacity grapple trucks are favored in locations where
there is heavy yard waste out for collection. DCIs larger trucks require fewer disposal trips, which is an
advantage when disposal facilities are more distant, allowing for more collection time each day.

Established in 1985, DCI has been competitively engaged in the Earthwork industry. Over the past 15
years, DCIs scope of work has expanded to include complete commercial and residential site
development, commercial and residential demolition, yard waste collection and disposal, and recycling
concrete for aggregate materials. DCIs core areas of operations include Brevard County and Indian River
County. DCI is based in Melbourne, FL, and their vehicles are dispatched from WMIFs Melbourne and
Cocoa facilities daily.
Proposer should include a project organization chart indicating titles and total number of
personnel devoted to work conducted pursuant to the Agreement. Proposer should identify any
subcontractors it intends to employ and describe the specific work that would be performed by
each subcontractor.
Brevard County
Jim Tuggle
Cocoa Site Manager
Operations Support
47 employees
Drivers/Helpers
127 employees
Michael Lewis
Melbourne District Manager
Milo Zonka
Government Affairs Manager
Chuck Dees
Government Affairs Director
Customer Service Reps
58 employees
Commercial Service Reps
38 employees
WM CSC Network (on demand)
1,500 customer service reps
Pat Fugnitto
Customer Experience Mgr
Charles Mehlhorn
Safety Manager
MRF Managers Material Processing/Marketing/Handling
200 employees
Eddie McManus
Recycle Operations Director
Maintenance Technicians
26 employees
Brian Clifford
Maintenance Manager
Environmental Protection Specialists
4 employees
Jim Christiansen
Environmental Protection Manager
Tim Hawkins
President - WMIF

Tab 4: Project Approach: Transition Plan

At the core of successful implementation is a combination of experience, careful planning, thoughtful
staffing, and clear communication at every level. Waste Managements experienced personnel,
extensive equipment inventory, full-integrated data systems, and corporate assets offer Brevard County
the assurance of a smooth and low-risk transition. We have completed more transitions and
implementations than any other company Brevard County, and we are extremely proud of our
outstanding record of success.

A Strategy Focused on Clear Communication
Communication is the cornerstone of a smooth transition. Waste Management has successfully
transitioned service with Brevard County to initiate curbside recycling collection, separate collection of
yard waste and the introduction of Single Stream Recycling. In all of our conversions to automated
collection in Brevard County, we have created thorough, multi-faceted outreach plans that provide the
education and motivation needed to increase waste reduction and recycling, as demonstrated by a
countywide 140% increase in recycled material in 2010-11. Waste Management will take the following
measures to ensure seamless internal and external communication.

Frequent communication with the County. Waste Management proposes to meet with city staff
regularly to review key implementation issues.
Fully integrated internal planning meetings. Waste Managements internal team meetings,
include our regional team of experts who will play a key role in operations, site development,
equipment procurement, and data management.
Experience-grounded customer communication. Most importantly, Waste Management will
leverage its expertise from past implementation experiences to develop a successful outreach
plan that effectively communicates with Brevard County customers.

Samples of transition/educational materials are included in the enclosed CD

Timeline

November 2012 Award by County Commission
December 2012 Contract finalized. Automated/CNG trucks ordered**
January 2013 Design/construction of CNG and recycling facilities commence**
May 2013 Carts ordered**
May 2013 Develop routes in cooperation with Brevard County
May-September 2013 Public meetings to discuss service changes with residents, as needed
July-September 2012 Media discussions and press release regarding service changes**
August 2013 Driver transition training for automated equipment begins**
August-Sept 2013 Carts and literature distributed to all households (30-45 days)**
October 1, 2013 Start collection service with service options selected by the County
October 1, 2014 Space Coast MRF commences operations (no later than 10/1/14)**

** These milestones are applicable if the County selects an applicable service option.

Transition plan: Proposer should explain how it would transition into providing these services.

Tab 4: Project Approach: Recycling Promotion

As the incumbent provider, Waste Management is at an advantage in terms of implementing any new
services this contract has to offer. We are already proven partners in the community and have
collaborated with numerous organizations on events and outreach. We know your streets, have the
carts and containers to match any increase in services, and are committed in helping Brevard County
meet its sustainability and financial goals. This experience makes us uniquely qualified to develop an
effective implementation plan that includes:

Dedicated Staff: Waste Management will has local, full-time commercial and industrial outreach
coordinators and customer service personnel to provide hands-on assistance to multifamily
residents, property managers, and businesses to promote new service offerings. These
outreach coordinators will also work on programs designed to increase recycling. The outreach
coordinators will play an integral role in education and leading the Countys increased diversion
plan.
Community Engagement: Waste Management is an invested partner that engages the
community it serves. We will host community meetings and events that feature hands-on
demonstrations showing people how to use the new services and encourage them to re-think
waste. Our local Government & Community Relations Manager will be supported by WMIFs
full-time Community Relations staff to develop regular outreach methods.
Effective Communication: Waste Management will develop a multi-faceted media and
communications plan featuring mailers, community events, internet updates, media outreach,
and even phone calls will keep information about the Countys programs visible and accessible
to customers throughout the County.

Promotional Methods

Direct Mail/Cart Tags: Every Brevard County customer will receive a kick-off brochure explaining
the Brevard County Recycling Program, and how they can increase their recycling.
Advertisement: Waste Management will purchase print and/or online advertising to promote
the program through the Chambers of Commerce and local traditional media and social media.
School Promotion: Waste Management will coordinate recycling presentations to Brevard
County Schools to educate students about recycling and help them promote recycling at home.
Website and Facebook Outreach: Waste Management will create a program-specific webpage at
spacecoast.wm.com and post periodic updates on Facebook to engage residents in online
conversation.

We will work collaboratively with the County in developing content for these channels to help promote
the program.

Media Outreach: Waste Management will produce press releases and coordinate media
outreach.

Samples of recycling education and program promotion are included in the enclosed CD

Program promotion: Proposer should describe any additional
Activities it would undertake to encourage recycling.

Tab 4: Project Approach: Financial Capability & Proposed Enhancements

All new capital is internally financed by Waste Management using cash flow from operations. In 2011,
Waste Management made capital expenditures totaling $1.3 billion. Since 2000, Waste Management
has invested more than $25 million in its Brevard County operations. As a publicly traded company,
Waste Management is held to the strictest possible regulation for accurate and timely financial
disclosure.

Please refer to the excerpted financial statements, letter of credit and intent to issue the required
performance bond that follows for a detailed accounting of Waste Managements ability to provide the
equipment and resources needed to initiate and maintain the services request in this RFP for the
duration of the contract.

In addition to the RFP terms and conditions and earlier stated commitments, WMIF proposes and
commits to the following enhancements if selected, under certain terms, by Brevard County.

o As part of the Space Coast MRF proposal, WMIF will enter into an additional fixed revenue
share arrangement with the County for new, incremental commercial recycling tons to fund
additional County recycling education programs. WMIF proposes a $2.50/ton share to the
County on all commercial recycling tons above the trailing 12-month average at the time the
facility comes online.

o If awarded Alternative 3, WMIF proposes for the County to establish the initial residential
assessment for a period of three years. WMIF commits to cover the mailing costs ($100,000) for
the assessment notice for years 4-7.

o WMIF proposes a service enhancement to the Base Bid service option by replacing the manual
recycling collection with automated recycling collection and 64-gallon carts. For the North
Area Base Bid, this service enhancement has an incremental cost of $1.15/month. For the South
Area Base Bid, this service enhancement has an incremental cost of $0.88/month. All curbside
collection other than recycling would be performed under the terms of the Base Bid. Recycling
equipment would be diesel-powered automated equivalents to the equipment proposed for
Alternatives 1, 2, 3.

o In addition to any bid option, WMIF makes available residential services including At Your
Door, our proprietary household hazardous waste curbside recycling program; RecycleBank
residential recycling rewards; LampTracker fluorescent bulb recycle-from-home kits; and, Big
Belly Solar Compactors for public space recycling and cost efficient solid waste collection for
County parks and facilities. Fact sheets are included in the enclosed CD.
Financial capability: Proposer should document that it has the financial capability to provide the
equipment and resources needed to satisfactorily conduct the services requested in this RFP.
Proposer should demonstrate that it has available cash or uncommitted line/letter of credit
capacity or other identifiable resources for procurement of equipment, facilities, and other
initial material and staffing needs for this project.
Proposed enhancements

Tab 4: Project Approach: Supplement 2011 Annual Report

2011 Annual Report


Tab 4: Project Approach: Supplement 2011 Annual Report

2011 Annual Report


Tab 4: Project Approach: Supplement Letter of Credit


Tab 4: Project Approach: Supplement Performance Bond Intent to Issue


Tab 4: Project Approach: Supplement Performance Bond Intent to Issue


Tab 5: Price Form

BREVARD COUNTY RIP ....... 12.13
PROPOSER'S NAME: WASTE MANAGEMENT INC. OF FLORIDA
Revised Price Form - Page 1 of 6
Proposer should coml)fete the ElCcel spreadsheet version of the Price Fann paaes. AU ceUs In the Excel spreidsheeu ire Iodted except for the yellow-
hlahllahted cells In which Proposer Is to enter its name or prices. Prices are for collection only; diSposal Is not Included. The spreadsheet Is pre-
populated witt! formulas that will calculate annual prices.
.... " "" "".,'"
fa,
fb'
Ie,
f'
Ie, II,
+le'm'121-
Monthly"" Monthl, FH/
MuftHamlty Condo ltV
IWI UnIt ICIIV' UnIts
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175"01 SF
lofMF
I"" aI SF ' alCIIV
IIESIDENTlAl SERVICE
IS', UnIt Un"
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- ,
U ..... An ..... IPrke
ISO".'
1 $ 7.'" t751 $ 531 8.403
$
2.76 920 $ 4,198.034.52
hnclud .. bulk ' I
2
.n
S 2.33 42.751 $ 1.75 8.403 $ 0.91 920
S 1.381.827.36
3
I'ard Waste I
.n
S 1.81 42,751 $ 1.36 8.403 $ 0.71

$ 1.013.527.08
4 ITotol FeePer-"""- S
11.22 42. 751 S 8." 8 .
S
4.38 $
5 I I Form . ... e31 $ 2.171,142.00
; Isum of rows' and 51 $
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In
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1 unlfmfted;
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'ndud.s ,"", ! on-calll
2
manua"
S 2.26 38.061 S 1.10 9.105 $ O.BB 586
S
1,224.144.48
3 ',rd S 2.00 38.061 $ 1.SO 9.105 $ 0.78 S86 $ 1,082,838.96
4 ITotll Fee Per Unit 1$ 9.92 38.061 S
7.45 9.105 $
3.8,
S861
5 5TDtllfDrI
,
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Form . ..... ' I
IITOTAL PR'" (sum of
I
19

Tab 5: Price Form

WASTE MANAGEMENT
Ml\ilAAb t:OUtnV.", I p..c..u -u
WASTE Of ft..ONDA
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Tab 5: Price Form


Tab 5: Price Form


Tab 5: Price Form


Tab 5: Price Form


Tab 6: Required Proposal Forms: Signed/Notarized Request For Proposals


Tab 6: Required Proposal Forms: Signed Acknowledgement of Evaluation Criteria


Tab 6: Required Proposal Forms: Addendum No. 1






































Tab 6: Required Proposal Forms: Reference Form


Tab 6: Required Proposal Forms: Compliance Sheet


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