Tony B.

Combs
2109 Heathers Cove Augusta, GA 30906 Home: (706) 560-9580 Cell: (706) 267-7417 tcombs706@gmail.com
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OBJECTIVE To secure a full-time position that utilizes my technical skills. EDUCATION Augusta State University, James M. Hull College of Business Bachelor of Business Administration in Management Information Systems Georgia Southern University, College of Education Masters of Education in Instructional Technology INTERNSHIP EXPERIENCE ESI Acquisitions Quality Assurance Specialist Tested company developed software Performed individual tasks without supervision Worked with groups to finish projects Operated virtual machine software Augusta, GA May 2008 Statesboro, GA May 2013 Augusta, GA July 2007 July 2008

WORK EXPERIENCE Richmond County School System Augusta, GA Technology Specialist January 2009 - Present Respond to computer maintenance requests generated by schools and departments Repair, reconfigure, assemble, integrate and test computer system configurations Troubleshot school wide area network connectivity problems Maintain documentation on the operation, modification and performance of the network; also maintain a record of all service on all computer equipment Install and monitor security software (Symantec Endpoint) Compiles and maintains records of vendor, location, quantity, type, cost, and condition of Title 1 equipment in the RCSS (including private and special schools) Physically inspects Title 1 equipment in the RCSS (including private and special schools). AT&T Augusta, GA Customer Service Manager 1997-2004 Responded to customer inquiries for domestic and international directory information from multi-level database program Received second-level queries from customers in critical situations Alleviated customers stress level by providing quick, accurate and polite service Reported discrepancies in company database to administration for resolution COMPUTER SKILLS Microsoft Word, Excel, PowerPoint, and Access Web Page Design Certified DELL Technician HONORS & AWARDS HOPE Scholarship, Recipient, 4 semesters AT&T, Team Ambassador Award, February 2003