1.

What does today`s customer want ? Choose the false sentence from the following
quality of service level of satisfaction C ignorance of customer needs D friendly relationship
B high A High

2.

We engage in inter-personal communication toknowledge with customer C gossips about others D none of the above
B fight A gain

3.

When customer visits to your office. Choose the correct sentence

talk with customer listen with customer C first negotiate with customer D none of above
B first A first

4.

Main function of HLR is

store subscriber information store system information C to store billing information D none
B to A to

5.

Which of the following is not a method to increase revenue ?

connection in rural area poor service C giving additional facilities D none
B giving A provide

6.

Which of the following is highest form of communication ?

A synergistic B respectful C hateful D none

7.

The source of attitude & behaviour is A seeing B following C teaching D none