BALANCED SCORECARD METHOD

The financial perspective measures how well the business is doing in satisfying the needs of the shareholders. The customer perspective measures how well the business is satisying the needs of the customer.

The internal business process perspective measures how efficient and effectively the business process is meeting customers and shareholders needs.
The learning and growth perspective measures how well company to be sustain in changes and improvement.

BALANCE SCORECARD
Objective
Finance Profitable growth

Measurement
Sales growth Margin growth

Target
Plan of IPO in 2005 can be successful

Action Program
Produce some products based on costumer needs.

Customer Internal Learning a.Develop employees skills b. Develop employees motivation a. Assessment employees skills b.Assessment employees motivation a. Improving employees skills Improving employees motivation a.Training

b.

b. Give some supervision to all of employees and profit sharing (insentive)