ISO 9001:2008

Content
1. 2. 3. 4. Scope Normative References Terms and Definitions Quality Management System: general requirements, documents requirements 5. Management Responsibility: management commitment, customer focus, quality policy, planning, responsibility-authority-and communication, management review

6. Resource management: Human resources, infrastructure, work environment. 7. Product realization: - Planning of product realization, - Customer related process: determination of requirements related to the product, review of requirement, customer communication, - Design and development : planning, inputs, outputs, review, verification, validation, control of changes, - Purchasing: purchasing process, purchasing information, verification of purchased product. - Production and service provision: controlling, validation, identification and traceability, customer property, preservation of product. - Control of monitoring and measuring equipment.

8. Measurement, analysis and improvement: - monitoring and measurement: customer satisfaction, internal audit, monitoring and measurement of process and product. - control of nonconforming product - analysis of data - improvement: continual improvement, corrective action, preventive action

Based on a marketing survey, a research and development manager of a meat ball company realizes that the selling of their product for that year did not reach their target. What should the management do to solve this problem according to ISO 9001 standard? You may include a figure which illustrate model of a process-based quality management system in your discussion (Mark=20).