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ORGANIZATIONAL BEHAVIOUR Total marks 50 1.

The major challenge Management faces today is living in a world of turbulence an d uncertainty where new competitions arrive daily and competitive conditions cha nge." Explain with an example of any one product or services in the market. Vali date your answer with research findings/statistical data. What measures can be t aken to meet these challenges? 20 Or 2. Taking in view the wide skill differential among the people working in health care institutions how will you apply OB concepts to bring about proper managemen t & organization in these institutions? Explain with relevant examples. 3. what are the essential characteristics of a good nursing services department ?. 20 Or 4. For motivating the office staff in a healthcare institution which theory of M otivation will you apply and why? Explain the theory and its application. 5. What are the indicators which tell you about the HRD climate in a healthcare centre? 10 Or 6. Write short notes on: a. difference between management and leadership b. Methods of Patient Assignment. c. Objectives & Quality of Patient Care.

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