LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII This paper

contains fifty (50) multiple-choice questions, each question carrying Note : two (2) marks. Attempt all of them. 1. Process of planning begins with : (A) Forecasting (C) Setting policies Coordination means : (A) Harmonizing of objectives (C) Both (A) and (B) Grapevine is : (A) Officially created (C) Informal communication (B) (D) (B) (D) (B) (D) Setting objectives Setting procedures Dual Subordination None of the above Formal method of information None of the above

2.

3.

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7.

The main advantage of functional organisation is : (A) Simplicity (B) Hierarchical level (C) Experience (D) None of the above Match List I with List II and select the correct answers using the code given below : List I List II (a) Henry Fayol (i) Scientific Management (b) Elton Mayo (ii) Human Relations (c) Peter Deucker (iii) Espirits de corps (d) F.W. Taylor (iv) M.B.O. Code : (A) a - iii, b - ii, c - iv, d - i (B) a - ii, b - i, c - iii, d - iv (C) a - i, b - ii, c - iv, d - iii (D) a - iv, b - iii, c - ii, d - i Which of the following is correct sequence in the development of employee selection test ? (A) Reliability, validity, test norms (B) Test norms, reliability, validity (C) Reliability, test norms, validity (D) Test norms, validity, reliability Which one is the appropriate sequence in recruitment and selection process ? (A) Recruitment, Job analysis, Manpower planning (B) Manpower planning, Job analysis, Recruitment (C) Manpower planning, Recruitment, Job analysis (D) Job analysis, Manpower planning, Recruitment 8. Which one is not a performance appraisal error arising from rater ? (A) Halo error (B) Content error (C) Contrast error (D) Recency error Employee stock option plan aims at : (A) Only as an incentive to employee (B) Only for employee retention (C) Both (A) and (B) (D) None of the above Job - analysis includes : (A) Job description (B) Job specification (C) Both (A) and (B) (D) Job evaluation

9.

10.

11. Which of the following techniques may be used for management development ? (A) Planned progression (B) Creation of Assistants to position (C) Sensitivity training (D) All the above 12. Which of the following are the sub systems of HRD ? (A) Training (C) Career development and counselling 13. Performance appraisal helps in : (A) Training (C) Promotion (B) (D) (B) (D) Performance appraisal All the above

Career planning All the above

14. Who introduced the concept of M B O ? (A) Mary Parker Foilet (B) (C) Peter Drucker (D) 15. The concept of quality circle is a brain child of : (A) Ishikawa Japanese engineer (B) Munchu, H.R.M. Expert (C) Peter Drucker (D) Japanese union for scientists and engineers 16.

Keith Davice F. W. Taylor

Elton Mayos study concludes that employee productivity is more related to : (A) Work itself (B) Reward system (C) Working conditions (D) Social Relations at work place

17. Which of the following is hygiene factor ? (A) Advancement (C) Job Security

(B) (D)

Growth Achievement

18. Which is the correct sequence in Maslows need hierarchy theory ? (A) Security, Affiliation, Esteem (B) Affiliation, Security, Esteem (C) Security, Esteem, Affiliation (D) None of the above are correct 19. Which of the following theories was propounded by McChelland ? (A) Achievement motivation (B) Need hierarchy (C) Two factor theory (D) ERG theory 20. Organisational Effectiveness is : (A) Input - Output ratio (B) Target achievement (C) Doing right things (D) Doing things right 21. Who said Industrial Societies necessarily create industrial relations defined as complex of interrelations among workers, managers and governments : (A) John T. Dunlop (B) P.H. Casselman 22. (C) I.L.O. (D) None of the above Which of the following is not a machinery for settlement of industrial disputes in India ? (A) Indian Labour Conference and Standing Labour Committee (B) Conciliation officers (C) Labour Court (D) National Tribunal The Scheme of Workers Participation in Management as provided under the 20 point programme, 1975 did not provide for : (A) Shop Councils (B) Unit Councils (C) Joint Councils (D) None of the above Which of the following is not a tripartite body as created in 1942 : (A) Indian Labour Conference (B) Standing Labour Committee (C) Tripartite Implementation and Evaluation Committee (D) None of the above Fill up the blanks from one of the suitable words given in the bracket Select the correct combination: (i) Award, (ii) Bi - partite Body, (iii) Tripartite Body, (iv) Check off, (v)Deduction, (vi) International Federation, (vii) Settlement, (viii) Consultative body (a) The decision of Labour Court is called __________ (b) Canteen Committee is a __________ (c) Deduction of union membership fee is called _________ (d) I.L.O. is a __________ (A) (ii), (v), (vi), (viii) (B) (viii), (iv), (ii), (i) (C) (i), (ii), (iv), (iii) (D) (iii), (v), (vii), (i) As per the Trade Unions Act, 1926, the proportion of outsiders as office bearers of registered trade union is : (A) Up to 25% (B) Up to 50% (C) More than 50% (D) No mention in the Trade Union Act, 1926

23.

24.

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28.

29.

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Union Security is related with : (A) Union democracy (B) Industrial democracy (C) Living wage (D) Union shop and closed shop Union office bearer of a registered union may be : (A) Protected workman under the ID Act, 1947 (B) Protected workman under the Trade Unions Act, 1926 (C) Protected employee under the Industrial Employment (Standing Orders) Act, 1946 (D) None of the above Bonus is calculated from : (A) Gross profits (B) Available surplus (C) Allocable surplus (D) None of the above Which one of the following Federations was organised in 1920 : (A) INTUC (B) AITUC (C) CITU (D) HMS Which one of the following is not an industrial relations legislation : (A) I D Act, 1947 (B) Minimum Wages Act, 1948 (C) Trade Union Act, 1926 (D) Industrial Employment (Standing Orders) Act, 1946 Put the following in the right sequence as stated in I.D. Act, 1947. (a) Enquiry Report (b) Award (c) Memorandum of settlement (d) Penalties (A) (c), (a), (b), (d) (B) (a), (b), (c), (d) (C) (b), (a), (d), (c) (D) (d), (c), (b), (a) Which of the following is not a principle of labour legislation : (A) Principle of social justice (B) Principle of natural justice (C) Principle of international uniformity (D) Principle of national justice Young persons under the Factories Act, 1948 : (A) Cannot be employed at all on dangerous machines (B) Can be employed if given full instruction or sufficient training or under the adequate supervision of knowedgeable and experienced person (C) Can be employed (D) None of the above Conditions of service of the workmen remain unchanged : (A) during pendency of industrial dispute before conciliations, labour court and tribunals (B) during pendency of industrial dispute before conciliation, arbitration and adjudication (C) during pendency of industrial dispute before conciliation, arbitration and adjudication unless written permission is obtained by the employer (D) can be changed by the employer on his own will at any time Which of the following is true ? (A) Labour officer is appointed under section 49 of the Factories Act, 1948 (B) Welfare officer is appointed under section 49 of the Factories Act, 1948 (C) Safety officer is appointed only if the workers are more than 1000 (D) None of the above is true Match the following (a) ILO (i) USSR (b) Karl Marx (ii) Geneva (c) Award (iii) Conciliation (d) Settlement (iv) Arbitration (A) (a) - (i), (b) - (iii), (c) - (iv), (d) - (ii) (B) (a) - (iv), (b) - (ii), (c) - (iii), (d) - (i) (C) (a) - (ii), (b) - (i), (c) - (iv), (d) - (iii) (D) (a) - (iii), (b) - (iv), (c) - (ii), (d) - (i) Arrange the following in right sequence : (a) Payment of Wages Act (b) Trade Disputes Act

31.

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35.

38.

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36.

(c) (d)

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45.

Second Factories Act Workmens Compensation Act (A) (a), (b), (c), (d) (C) (d), (c), (b), (a) (B (c), (d), (b), (a) (D) (d), (c), (a), (b) Advisory committee under the Equal Remuneration Act, 1976 shall consists of : (A) 10 persons of which one - third shall be women (B) 10 persons of which one half shall be women (C) Not less than 10 persons of which one half shall be women (D) None of the above The provision regarding recognition of trade union in India is given under : (A) ID Act, 1947 (B) Trade Union Act, 1926 (C) Code of Discipline in Industry (D) Inter - union code of conduct Which of the following is not included under intra-mural labour welfare facilities : (A) Latrines and Urinals (B) Washing Facilities (C) Creches (D) Housing Facilities Classification of labour welfare facilities under (a) Extra-mural and (b) Intra-mural was done by : (A) I.L.O. (B) The Study Group constituted by the Govt. of India in 1959 (C) Indian Labour Conference (D) National Commission on Labour, 1969 Which of the following cannot be regarded as an organisation in the field of Labour Welfare : (A) Central Board of Workers Education (B) Consumer Courts (C) Workmens compensation commissioner (D) Employees State Insurance Corporation Factories Act, 1948. The recognised union in the factory demands a Shelter, Rest Room and Lunch Room in addition to canteen. The demand of the union is : (A) Legal (B) Illegal (C) The Factories Act, 1948 is silent on this point (D) If the employer has provided a canteen, it meets the requirement of Shelter, Rest room and Lunch room. Choose the appropriate answer from the option given below : In India, Labour Welfare work of trade unions is __________

(A) Not developed at all (B) Developed to some extent (C) Fully developed (D) Highly developed 46. The Equal Remuneration Act, 1976, aims to do away with which of the following types of wage differential : (A) Occupational wage - differential (B) Industrial Wage Differential (C) Wage Differential on the basis of sex (D) Geographical Wage Differential 47. Which of the following requirements of a Perfect Market are not found in the Labour Market : (A) Large number of buyers and sellers (B) Same price (C) Same quality (D) None of the above 48. If money wages are fixed or constant, which of the following situation will be applicable : (A) Real wages may also be constant (B) Real wages may fall (C) Real wages may rise (D) All the above 49. Who among the following was the chairman of the Second National Commission on Labour : (A) Dr. P.B. Gajendragadkar (B) Dr. Ravindra Verma (C) Dr. Satya Narayan Jatia (D) Justice P.N. Bhagwati 50. Voluntary Retirement Scheme (VRS) is introduced to get rid off : (A) Inefficient employees (B) Surplus employees (C) Problematic employees (D) None of the above

1.

Who called scientific management thought as a rabble hypothesis ? (A) Frederick Winslow Taylor (B) Henry R. Towne (C) Elton Mayo (D) Louis D. Brandies Match the following : Name of the Book (a) Human side of Enterprise (b) Management and Worker (c) Social Problems of an Industrial Civilisation (d) The Human Organization (a) (b) (c) (d) (A) (iv) (i) (ii) (iii) (B) (iv) (iii) (i) (ii) (C) (iii) (i) (iii) (iv) (D) (ii) (iii) (iv) (i) Authors F.J. Roethlisberger Elton Mayo Rensis Likert Douglas McGregor

2.

(i) (ii) (iii) (iv)

3.

Arrange the following aspects of system in the sequence in which they occur : (i) Throughput (ii) Output (iii) Input (A) (iii), (i), (iv), (ii) (B) (iii), (ii), (i), (iv) (C) (iv), (iii), (ii), (i) (D) (iii), (i), (ii), (iv)

(iv)

Feedback

4.

Gang Plank theory given by Henry Fayol is associated with : (A) Upward Communication (B) Lateral Communication (C) Downward Communication (D) Informal Communication Planning prepares the blueprint of action, while control verifies whether the action is properly taken. Control causes a new planning, while verifying the old plan. Reason (R) : (A) (A) is wrong, (R) is right (B) (A) is right, (R) is wrong (C) (A) and (R) are right (D) (A) and (R) are wrong Which of the following does not belong to the functional categorisation of Personnel department ? (A) Integrated Department (B) Split-function Department (C) Extended Department (D) Staff Co-ordinated Department Assertion (A) : Decentralization in an organization is achieved by : (A) Functional Departmentation (B) Delegation of Powers (C) Both (A) and (B) (D) None of the above Which part of the wages is governed by the escalatory clause in a collective bargaining agreement ? (A) Basic Wage (B) Dearness Allowance (C) Wage Incentives (D) None of the above The model of identifying the factors on which selection decisions will be taken is called as : (A) Multiple choice model (B) Multiple cut-off model (C) Multiple hurdles model (D) Predictor criterion model Arrange the sequence followed in a disciplinary procedure. (i) Chargesheet (ii) Reporting the misconduct (iii) Awarding the punishment (iv) Domestic enquiry (A) (C) (i), (ii), (iv), (iii) (ii), (i), (iv), (iii) (B) (D) (i), (iii), (ii), (iv) (ii), (iv), (i), (iii)

5.

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8.

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11.

Which of the following is the correct sequence of management development process ? (i) Designing Development Programmes (ii) Conducting Development Programmes

(iii) (iv) (v) (A) (C)

Evaluating Development Programmes Defining Parameters to Development Identifying Development needs (ii), (iii), (i), (iv), (v) (iv), (iii), (ii), (v), (i) (B) (D) (iii), (ii), (iv), (i), (v) (v), (iv), (i), (ii), (iii)

12. Which of the following is not an OD intervention ? (A) Grid Training (B) Transactional Analysis (C) Process Consultation (D) None of the above 13. Which of the following is not a method of Performance Appraisal ? (A) Paired comparison method (B) 3608 Appraisal (C) Assessment centres (D) None of the above 14. BARS stand for : (A) Behaviourally Anchored Ranking Scales (B) Behaviour Aptitude Reaction Syndrome (C) Behaviourally Anchored Rating Scales (D) Behavioural Alternative Reaction Syndrome 4

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15.

The word Kaizen, which refers to improvement in performance and productivity has been borrowed from : (A) Japan (B) Germany (C) Korea (D) Sweden

16. Match the following : List-I (a) Frederick Herzberg (b) F.W. Taylor (c) Blake and Monton (d) Abraham Maslow (a) (b) (c) (d) (A) (ii) (i) (iv) (iii) (B) (i) (iii) (ii) (iv) (C) (i) (ii) (iii) (iv) (D) (iv) (iii) (ii) (i)

(i) (ii) (iii) (iv)

List-II Scientific Management Two Factor Theory Need Hierarchy Theory Managerial Grid

17. Which of the following is the correct sequence of needs suggested by Abraham Maslow ? (i) Self-Esteem Needs (ii) Belongingness Needs (iii) Safety needs (iv) Physiological needs (v) Self-Actualisation needs (A) (i), (ii), (iv), (iii), (v) (B) (v), (iv), (ii), (iii), (i) (C) (iv), (iii), (ii), (i), (v) (D) (iv), (iii), (i), (ii), (v) 18. The stage of vocalisation of the need for change may be termed as: (A) Stabilisation (B) Proposal (C) Initiation 19.

(D)

Exploring

The power vested in a leader by a virtue of accepting organisational authority is known as : (A) Legitimate Power (B) Coercive Power (C) Democratic Power (D) None of the above Which of the following statements is not true ? (A) A reasonable degree of stability is not required as a setting for planned change (B) Organised programmes for development cannot function amid extreme social turmoil or political instability (C) Systematic planning of projects require predictable patterns, activities and routine organisations (D) None of the above The concept of industrial relations is : (A) (C) Static Both Static and Dynamic (B) (D) 6 Dynamic None of the above

20.

21.

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22. Who among the following gave a model for industrial relations ? (A) (C) Harold J. Laski John T. Dunlop (B) (D) Adam Smith Heneman

23. Which of the following is not a machinery for settlement of industrial disputes in India ? (A) (C) Board of Conciliation Collective Bargaining (B) (D) Labour Court Industrial Tribunal

24. Match the following : (a) (b) (c) (d) (A) (B) (C) (D) Conciliation Machinery Consultation Machinery Adjudication Machinery Arbitration Machinery (a) (iii) (ii) (iv) (i) (b) (ii) (iii) (i) (iv) (c) (i) (iv) (ii) (iii) (d) (iv) (i) (iii) (ii) (i) (ii) (iii) (iv) Indian Labour Conference Industrial Tribunal Arbitration Board of Conciliation

25. Which of the following provides for recognition of trade unions in India ? (A) (C) Inter-Union Code of Conduct Code of Efficiency and Welfare (B) (D) Code of Discipline in Industry Code of Ethics

26. Revolutionary theory of trade union is proposed by : (A) 27. Webbs (B) Hoxie (C) Karl Marx (D) Gandhi

According to the Trade Unions Act, 1926 a minor member of the union : (A) (B) (C) (D) Can be elected as Office-bearer Can be elected as Office-bearer for one term Cannot be a member of the registered union Cannot be elected as Office-bearer of the registered trade union

28.

Sequence the following as per the chronological order : (i) (iii) (v) (A) (C) Formation of ILO AITUC First World War (ii), (v), (i), (iii), (iv) (iii), (ii), (iv), (v), (i) (B) (D) (v), (iv), (i), (ii), (iii) (iv), (iii), (ii), (i), (v) 8 (ii) (iv) Moore Report INTUC

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29. Match the following : (a) Check-off system (b) Report (c) Award (d) Political fund (a) (b) (c) (A) (iv) (iii) (iv) (B) (iii) (iv) (i) (C) (iii) (iv) (ii) (D) (ii) (iii) (iv) 30.

(i) (ii) (iii) (iv) (d) (i) (ii) (i) (i)

Registered trade union Arbitration Union subscription Conciliation

As per the Trade Unions Act, 1926 what is the minimum trade union membership fee to be paid by a member in a factory ? (A) 25 paise per month (B) 1 rupee per annum (C) 3 rupees per annum (D) 12 rupees per annum Which of the following is not a type of labour legislation ? (A) Protective Legislation (B) International Labour Legislation (C) Regulative Labour Legislation (D) Welfare Legislation Under the Factories Act, 1948 every worker who has worked for a period of __________ or more in a factory during a calendar year shall be allowed during the subsequent calendar year, leave with wages. (A) Full one year (B) 365 days (C) 250 days (D) 240 days Funeral Expenses, Rehabilitation Allowances, Vocational Rehabilitation, old age medicare and medical bonus are provided under which of the following social security legislations in India ? (A) Workmens Compensation Act, 1923 (B) ESI Act, 1948 (C) Maternity Benefit Act, 1961 (D) Payment of Gratuity Act, 1972 After the enactment of the Workmens Compensation Act, 1923 a contract has been made under which a workman relinquishes any right of compensation from the employer for personal injury arising out of or in the course of the employment, what will be the fate of the contract ? (A) The contract shall be null and void (B) The contract shall remain in operation (C) The Act is silent on this matter (D) None of the above Every woman entitled for maternity benefit under the Maternity Benefit Act, 1961 shall also be entitled to receive from the employer a medical bonus of : (A) Rs. 25/(B) Rs. 50/(C) Rs. 250/(D) Rs. 500/10

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36.

Central Advisory Board under the Minimum Wages Act, 1948 is constituted to : (A) To advise the employers for payment of minimum wages as fixed under this Act. (B) Co-ordinate the work of committees and sub-committees (C) Co-ordinate the work of advisory boards (D) None of the above Disputes relating to retrenchment of workmen and closure of establishment come under the purview of : (A) Schedule I of I.D. Act, 1947 (B) Schedule II of I.D. Act, 1947 (C) Schedule III of I.D. Act, 1947 (D) None of the above Gratuity is calculated treating a month as having the following days : (A) 25 (B) 26 (C) 30

37.

38.

(D)

31

39.

The minimum required membership for registration of a trade union according to the Trade Unions Act, 1926 is : (A) not less than 7 members (B) not less than 10% of the total workmen or l00 whichever is less (C) not less than 10% or 100 of the workmen engaged in the industry or establishment with a minimum of 7 (D) None of the above Match the following : (a) (b) (c) (d) Discipline Regulation of employee-employer relations Wage revision Mode and time of Payment of Wages (a) (b) (c) (d) (ii) (iii) (iv) (i) (i) (ii) (iv) (iii) (ii) (iv) (i) (iii) (iii) (ii) (iv) (i) (i) (ii) Payment of Wages Act, 1936 Industrial Employment (Standing Orders), Act 1946 (iii) Industrial Disputes Act, 1947 (iv) Minimum Wages Act, 1948

40.

(A) (B) (C) (D) 41.

Which of the following is not a principle of labour welfare ? (A) Policing Theory of Labour Welfare (B) Religious Theory of Labour Welfare (C) The Philanthropic Theory of Labour Welfare (D) Productivity Theory of Labour Welfare 12

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42.

Which of the following systems of wage payment a trade union will advocate which may even be useful for the inefficient members ? (A) Piece-rated wages (B) Time-rated wages (C) Performance-oriented wages (D) Wages based on productivity

43. Which of the following cannot be said to be an extra-mural welfare facility ? (A) Sports (B) Hospital (C) Transport facility (D) Canteens and First Aid Boxes 44. Which of the following is not an agency of providing labour welfare ? (A) State (B) Employer (C) Trade Unions

(D)

Customers

45. Which of the following is not a statutory welfare facility under the Factories Act, 1948 ? (A) Canteen (B) Sports facility (C) Creche (D) First-Aid Appliances 46. Labour Market is : (A) Perfect Market (C) Monopolistic Market

(B) (D)

Imperfect Market None of the above

47. Who among the following are not included in the labour force of a country ? (A) Employees (B) Employers (C) Domestic Servants (D) Housewives 48. Who among the following are not included as members of Wage Board ? (A) Employers Representatives (B) Workers Representatives (C) Consumers Representatives (D) Economists, Wage Experts and Members of Parliament Under which of the following theories of wages, trade unions play a vital role in wage determination : (A) Marginal Productivity theory of Wages (B) Wage Fund Theory (C) Residual Claimant Theory (D) Collective Bargaining Theory Which of the following wage differentials in India has been controlled by the enactment of the Equal Remuneration Act, 1976 ? (A) Occupational Wage Differentials (B) Geographical Wage Differentials (C) Wage differentials according to sex (D) Industrial Wage Differential -oOo-

49.

50.

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14

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. Match the following : List - I (Name of the Contributor) (a) (b) (c) (d) Charles Babbage F.J. Roethlisberger and Dickson Douglas Murray McGregor Talcot Parsons (a) (ii) (iii) (iv) (iv) (b) (i) (iv) (iii) (ii) (c) (iv) (ii) (ii) (i) (d) (iii) (i) (i) (iii) (i) (ii) (iii) (iv) List - II (Contribution) Systems approach X, Y theory Hawthorne Experiments Fair days work

Code : (A) (B) (C) (D)

2.

With which school of management thought Case of Schimadt is associated ? (A) (C) Scientific Management School Behaviour School (B) (D) Human Relations School Systems Approach

7.

Arrange the following stages of Hawthorne Experiments as they were conducted : Bank Wiring Observation Test Room Illumination Experiment Mass Interviewing Programme Relay Assembly Test Room (A) (ii), (iv), (i), (iii) (C) (i), (iii), (iv), (ii) (B) (D) 2 (ii), (iv), (iii), (i) (ii), (iii), (i), (iv)

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4.

When the chain of command is longer than the span of control, the resultant organisation structure is : (A) Balanced (B) Flat (C) Tall (D) None of the above

5.

What for feed forward control stands ? (A) (C) to be proactive to be strategic (B) (D) to be futuristic all the above

6. Which of the following is not an operative function of Personnel/Human Resource Management ? (A) (C) 7. Procuring Developing (B) (D) Planning Maintaining

In which order the following aspects of Manpower planning operate in established organisations ? (i) (iii) (A) (C) Recruitment Manpower Inventory (iii), (ii), (iv), (i) (iv), (iii), (ii), (i) (ii) (iv) (B) (D) Job analysis Manpower Forecasting (ii), (iv), (iii), (i) (iii), (ii), (i), (iv)

8.

Which of the following is not a method of selection ? (A) (C) Advertisement Tests (B) (D) Interview Reference checking

9. The method by which relative worth of Jobs in an organisation is determined is called as : (A) (C) D5505 Job Specification Job Analysis (B) (D) 4 Job Description Job Evaluation

10. Assertion (A) : Grievance and Discipline are mutually complementary control mechanisms. Reason (R) : Discipline is a control of the management on employee and Grievance is a control of the employee on the management. (A) (B) (C) (D) 11. (A) is right but (R) is wrong Both (A) and (R) are wrong (A) is wrong and (R) is right Both (A) and (R) are right

Match the following : List - I (a) (b) (c) Top Management Middle Management Junior Management (a) (iii) (ii) (i) (b) (i) (i) (ii) (c) (ii) (iii) (iii) (i) (ii) (iii) List - II Human Skill Conceptual Skill Technical Skill

Code : (A) (B) (C)

None of the above 12. Appraisal refers to the appraisal to be done by : (i) (ii) (iii) (iv) D5505 Superiors and Subordinates Superiors Subordinates and Customers Superiors Subordinates, Customers and Peers None of the above 6

13.

Which of the following is not a method of operative training ? (A) (C) Grid Training Apprenticeship Training (B) (D) Vestibule Training Demonstration

14. Which of the following is not a sub-system of HRD ? Training and Development Career Planning Performance Appraisal None of the above 15. The word Kanban refers to : (A) (B) (C) (D) 16. A means of effective dialogue A meaning of effective communication and visual control A means of potential appraisal All the above

Consider the following assertions : I. When role occupants perceive that they do something unique or new in their roles, their efficiency is high. When role occupants perceive that they do only routine tasks, their role efficiency gets lowered.

II.

Which of the following is true about above assertions respectively ? 38. 39. 40. 41. D5505 I Vs II : : Surfacing Vs Exploring I Vs II : : Individualism Vs Creativity I Vs II : : Linkage Vs Isolation I Vs II : : Creativity Vs Routinism 8

(A)

The term Blind Spot in Johari window model refers to : The self that is known to others as well as to oneself The self which is known to others but not to oneself The self which is known neither to others nor to oneself The motives, feelings etc, which are known to ones own self

(B)

MBO cannot be implemented effectively in an organisation which is prone to rapid changes, either internal or environmental, because : It becomes difficult to set objectives in a changing environment It becomes difficult to assign responsibilities in a changing situation Unforeseen changes may refer most objectives unachievable None of the above

(C)

The concept of task - oriented and people oriented leadership was developed by : (A) (C) Blake and Monton Maxwell (B) (D) John Berry Hertzberg

20.

Which of the following is not the process theories of motivation ? (A) (B) (C) (D) Vrooms expectancy model Adams equity theory Porters performance satisfaction theory Alderfers ERG theory 10

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21.

Who said, there are three actors of industrial relations ? (A) Lester (B) Dale yoder (C) Dunlop (D) Krikardy

22.

Good industrial relations refer to : (A) (B) (C) (D) Absence of industrial disputes Greater use of Collective Bargaining Friendly attitude of Employer and Trade Unions All the above

23.

To which of the following the two voluntary schemes of workers participation in management introduced in the year 1975 and 1977 do not apply : (A) (B) (C) (D) Manufacturing Mining Industries Commercial and Service Organisations Central Public Sector Undertakings

24.

Arrange the following in proper sequence : (i) Establishment of the Indian Labour Conference (ii) First Bombay Factory Commission (iii) Submission of the Report of the Royal Commission on Labour (iv) Establishment of the ILO (A) (ii), (iv), (iii), (i) (B) (D) (iv), (ii), (iii), (i) (i), (ii), (iii), (iv)

(C) (iii), (ii), (iv), (i)

50.

Which of the following is not a voluntary tripartite body ? (A) (B) (C) (D) Indian Labour Conference Standing Labour Committee Central Advisory Board None of the above 12

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51.

Theories on Trade Unionism were proposed by : Elton Mayo, Marx and Gandhi Marx, Weber and Gandhi Pearlman, Weber and Webbs Pearlman, Webbs and Marx

52.

Which of the following was the first National Labour Federation organised in India ? (A) INTUC (B) AITUC (C) CITU (D) HMS

28.

As per the rights of the registered trade unions, account books can be inspected : (A) (B) (C) (D) Only by the trade union members of the concerned union Only by the office bearers of the concerned unions Members and office bearers of the trade union at such time as provided in the rules Members of any trade union

29.

Match the following : List - I (a) (b) (c) (d) Trusteeship Theory Revolutionary Theory Placating Theory Human Relations Theory (a) (iv) (iii) (iv) (i) (b) (iii) (iv) (i) (iii) (c) (ii) (i) (ii) (ii) (d) (i) (ii) (iii) (iv) 14 (i) (ii) (iii) (iv) List - II Elton Mayo Labour welfare Karl Marx Gandhi

Code : (A) (B) (C) (D) D5505

30.

An application has been made by a union of 10,000 workers for registration to the Registrar of Trade Unions. More than half of the total number of workers (6000) who made the application, have ceased to be the members of the union before registration. What will happen to the registration of that union ? (A) (B) (C) (D) Since 4000 workers are still there, the union will be registered by the registrar The application will be rejected The Trade Union Act, 1926 is silent on this subject None of the above

31.

Which of the following is not a principle of labour legislations ? (A) (C) Principle of Social Justice Principle of Social Welfare (B) (D) Principle of Economic Equality Principle of International Uniformity

32.

As a result of the New Economic Policy in India, for which of the following legislations there is a growing demand from employers for a change ? (A) (C) Maternity Benefit Act, 1961 Industrial Disputes Act, 1947 (B) (D) Trade Unions Act, 1926 E.S.I. Act, 1948

33.

For which of the following there is no provision under the Factories Act, 1948 ? (A) (C) Canteen Managing Committee Site Appraisal Committee (B) (D) Safety Officer Welfare Committee

34.

A worker has instituted a claim for compensation in respect of an injury before a Workmens compensation Commissioner and now he wants to institute a suit in a civil court for the same injury. Which of the following will be the correct in this regard ? (A) (B) (C) (D) He can institute a suit in the civil court He cannot institute a suit in the civil court as he has taken the claim to the commissioner The suit can be taken to both simultaneously None of the above 16

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35.

Which of the following is correct ? (A) (B) (C) (D) Maternity Benefit Act, 1961 is a scheme of social assistance Maternity Benefit Act is a scheme of social insurance It is an example of both social insurance and social assistance None of the above

36.

Match the following : List - I (a) (b) (c) (d) (A) (B) (C) (D) Protected workman Immunity from civil suit Subsistence Allowance Medical Bonus (a) (iii) (iv) (ii) (i) (b) (iv) (i) (i) (iii) (c) (i) (ii) (iii) (iv) (d) (ii) (iii) (iv) (ii) (i) (ii) (iii) List - II Industrial Employment (Standing orders) Act, 1946 Maternity Benefit Act, 1961 Industrial Disputes Act, 1947

(iv) Trade Union Act, 1926

Code :

37.

An individual workman can raise an industrial dispute in case of : (A) (C) Retrenchment Discharge (B) (D) Dismissal All the above

38.

Match the following : List - I (a) (b) (c) (d) Two or more members Chairman and two or four members One member Number of workmen representatives not less than management representatives (a) (iv) (iv) (iii) (ii) (b) (iii) (i) (i) (iii) (c) (ii) (iii) (iv) (iv) (d) (i) (ii) (ii) (i) 18 (i) (ii) (iii) (iv) List - II Board of Conciliation Works Committee Labour Court Court of Enquiry

Code : (A) (B) (C) (D) D5505

39.

The Equal Remuneration Act, 1976 provides : (A) (B) (C) Equal Remuneration to men and women Equal Remuneration to men and women and helps to remove discrimination in recruitment Equal Remuneration to men and women for same work and helps to remove discrimination while recruiting men and women None of the above

(D) 40.

Within how many months from the date of closing of the Accounting year bonus must be paid by the employer under the Payment of Bonus Act, 1965 : (A) 7 months (B) 8 months (C) 9 months (D) 10 months

41.

Which of the following legislations does not contain labour welfare provisions ? (A) (C) Industrial Disputes Act, 1947 Plantation Labour Act, 1951 (B) (D) Mines Act, 1952 Factories Act, 1948

50.

Who among the following advocated the use of collective bargaining as the best method for promoting healthy labour management relations in India ? (A) (C) Mahatma Gandhi Khandubhai Desai (B) (D) Guljarilal Nanda V.V. Giri

43.

Which of the following is a statutory welfare facility under the Factories Act, 1948 ? (A) (C) Games and Sports Transport Facilities (B) (D) Housing Facilities None of the above

44.

Which of the following has done considerable work in the field of labour welfare ? (A) CARE (B) WHO 20 (C) ILO (D) UNICEF

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45.

Under which part of the Indian Constitution necessity of more labour welfare is emphasised : (A) (B) (C) (D) Fundamental Rights Directive Principles of State Policy Both under Fundamental Rights and Directive Principles of State Policy None of the above

46.

Which of the following is not a characteristics of Indian Labour Market ? (A) (B) (C) (D) Migratory character Low level of literacy High Degree of Unionization High rates of Absenteeism and Labour Turnover

47.

Who among the following propounded the marginal productivity theory of wages ? (A) Davidson (B) Webbs (C) Maurice Dobb (D) Walker

48. Which of the following is not a method of State Regulation of Wages ? (A) (C) Minimum Wage Legislation Wage Boards (B) (D) Ordinances Industrial Tribunals

49. Wages paid on the basis of units produced are called : (A) Time Rated (B) Money Wages (C) Piece Rated (D) Real Wages

50. Which of the following is not a type of wage differential ? (A) (C) Occupational wage differential Wage - Differentials on the basis of sex (B) (D) Geographical wage differential Personal wage differential

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. Being an HR manager is a challenging task, and requires several proficiencies. One study found four categories of proficiencies HR proficiencies, business proficiencies leadership proficiencies and learning proficiencies. HR proficiencies represent traditional knowledge and skills in areas such as employee selection, training and compensation. Business proficiencies reflect the new role of HR professionals in creating profitable enterprise that serve customers effectively. Thus todays HR managers need to be familiar with how companies operate, including strategic planning, marketing, production and finance. They must be able to participate in a management team that formulate plans for how company will respond to competitive pressures. Todays HR manager must be able to speak the CFOs language by measuring and explaining HR activities in terms managers understand, such as return on investment, payback period, and cost per unit of service. HR managers also require leadership proficiencies. For example, they need the ability to work with and lead management groups, and to drive the changes required for instance, to implement new world-class employee screening and training systems. Finally because the competitive landscape is changing so quickly and new technologies are being continually introduced, the HR manager needs learning proficiencies. He or she must have the ability to stay abreast of and apply all the new technologies and practices affecting the profession. The fact that top management does understand the strategic benefits of a well-designed HR program will make the HR managers job somewhat easier.

8.

Which of the following statements are correct ? Human Resource Management is a challenging task HR managers require HR and business proficiencies HR proficiencies represent traditional knowledge and skills All of the above

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7.

The proficiency which reflects the role of HR professionals in maintaining profitability and customer satisfaction may be termed as : (A) (C) Leadership proficiency Business proficiency (B) (D) HR proficiency None of the above

9.

What are the main concerns of a CFO of an organisation ? (A) (B) (C) (D) Ensuring HR proficiencies in managers Ensuring technological proficiencies of top management Ensuring effective return on investment, payback period and cost per unit All of the above

10.

To cope up with changing competitive landscape and fast obsolescence of technologies, the HR managers need to acquire : (A) (C) Freezing Proficiency Learning Proficiency (B) (D) Refreezing Proficiency None of the above

1.

In the authors view, if the top management is aware of the strategic benefits of a well designed HR system, it will : Create unnecessary problems for Head (HR) Help HR manager in discharging responsibilities Add undesired and impractical interventions None of the above

2.

Identify the principle of F.W. Taylors Scientific Management : (A) (C) Scalar Chain Functional Foremanship (B) (D) M.B.O Unity of Command

7.

Match the following: Group A (a) (b) (c) (d) (A) (B) (C) (D) Managerial Grid Bureaucracy M.B.O Hawthorne Studies (a) (ii) (ii) (iii) (iv) (b) (i) (iv) (ii) (iii) (c) (iv) (i) (iv) (i) (d) (iii) (iii) (i) (ii) 4 (i) (ii) (iii) (iv) Group B Peter F. Drucker Blake & Mouton George Elton Mayo Max Weber

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11.

Arrange the following hierarchy of plans in correct sequence : (A) (B) (C) (D) Objectives, Policies, Strategies, Procedures Strategies, Objectives, Procedures, Policies Objectives, Strategies, Policies, Procedures Policies, Objectives, Strategies, Procedures

12.

Assertion (A) : Span of control affects the efficient utilization of managers and effective performance of their subordinates. Reason (R) : (A) (C) Too wide or too narrow span may mean that subordinates are under-controlled or over-controlled. (B) (D) (A) is right, (R) is wrong Both (A) and (R) are right

Neither (A) nor (R) is right (A) is wrong, (R) is right

10.

Match the following : (a) (b) (c) (d) Interest Tests Voluntary Retirement Disposition Deputation (a) (A) (B) (C) (D) (i) (ii) (iv) (iv) (b) (ii) (i) (iii) (ii) (c) (iii) (iii) (ii) (i) (d) (iv) (iv) (i) (iii) (i) (ii) (iii) (iv) Recruitment Interview rating Separation Selection

11.

Arrange the following steps of job evaluation process in the correct sequence : (i) (iii) (A) (B) (C) (D) Job description / Specification Job Evaluation Programme (i) (iv) (iv) (ii) (ii) (i) (iii) (i) (iii) (iii) (ii) (iii) (iv) (ii) (i) (iv) 6 (ii) (iv) Employee Classification Job Analysis

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12. Assertion (A) : Grievance when registered becomes a formal dispute between an employee and management on the conditions of employment. Reason (R): 17. 18. 19. (D) Grievance is a formal and a relatively drastic step. (A) is right, (R) is wrong (A) is wrong, (R) is right Both (A) and (R) are right Both (A) and (R) are wrong

22.

The grievance arising out of legitimate needs of employees remaining unfulfilled may be termed as : (A) (C) Disguised Grievance Factual Grievance (B) (D) Imaginary Grievance Work-Group Grievance

14.

Which of the following is the focus of the Human Resource Development System ? (A) (C) Individuals and Dyads Both (A) and (B) (B) (D) Collectives and Organization None of the above

15.

Match the following development dimensions of HRD function : (a) (b) (c) (d) Job enrichment Career development Key performance areas Succession Planning (a) (A) (B) (C) (D) (iv) (i) (iv) (i) (b) (iii) (iv) (iii) (iii) (c) (ii) (iii) (i) (ii) (d) (i) (ii) (ii) (iv) (i) (ii) (iii) (iv) Analysing the job Matching the role and the person Developing the person in the role Developing the role for the person

16.

Assertion (A) :

Effectiveness of training in no way depends on the synergic relationship and collaborative working amongst participants, training organization, trainees and client organization. Training is essential because technologies, systems and practices soon get obsolete due to new discoveries. (B) Both (A) and (R) are right

Reason (R) : (A) (C) D5507

(A) is wrong, (R) is right Both (A) and (R) are wrong

(D) (A) is right, (R) is wrong 8

12.

& (A) : (R) :

36.

Consider following steps in performance appraisal process and arrange them in proper sequence : (A) Comparison of actual performance with performance standards (B) Communicate performance expectations (C) Initiate corrective action, if any (D) Establish performance standards (E) Measurement of actual performance (A) (C) (iv), (ii), (iv), (ii), (v), (v), (iii), (i), (i), (iii), (B) (D) (i), (i), (ii), (iii), (iv), (v), (iv), (iii), (ii), (v),

42.

Every evaluator has his/her own value system that acts as a standard against which appraisals are made. Relative to the true or actual performance an individual exhibits, some evaluators mark high and others low. Such errors are known as : (A) Similarity errors (B) Central tendency (C) Strictness/Leniency error (D) Recency Vs Primacy effect How many dimensions are there in Blake and Moutoni Managerial Grid ? (A) Two (B) Three (C) Four Match the following : Group (A) (a) Douglas M. Mc Gregor (b) William Ouchi (c) Joseph Lufth and Harry Inghams (d) Kurt Lewin Code : (a) (b) (c) (d) (A) (iii) (ii) (iv) (i) (B) (ii) (iii) (i) (iv) (C) (iii) (iv) (i) (ii) (D) (iv) (ii) (i) (iii) (i) (ii) (iii) (iv) Group (B) Johari Window Force Field Theory Theory X and Y Theory Z

19.

(D)

Five

20.

21.

A person who will initiate change in the organization is called : (A) Consultant (B) Trainer (C) Change Agent Sequence the following stages of group development : Forming, Norming, Storming, Performing Forming, Storming, Norming, Performing Norming, Forming, Storming, Performing Storming, Norming, Performing, Forming 10

(D)

Counsellor

(A)

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23.

Which one of the following is not a necessary condition for establishing and maintaining good industrial relations ? (A) Keep the employees informed about decision which affect their interests (B) Payment of fair wages and adequate wage structure (C) Maintain good relations with nearby industries (D) Establishment of an atmosphere of participation Match the years of enactment with appropriate Act. (a) (b) (c) (d) (A) (B) (C) (D) The Trade Union Act The Bombay Industrial Disputes Act The Workmens Compensation Act The Factories Act (a) (b) (c) (d) (iii) (iv) (ii) (i) (iv) (iii) (i) (ii) (i) (ii) (iii) (iv) (ii) (i) (iv) (iii) (i) (ii) (iii) (iv) 1948 1923 1926 1938

24.

25.

Arrange the following dispute settlement machineries in the order in which they are Given in the Industrial Disputes Act. (a) Industrial Tribunal (b) National Tribunal (c) Works Committee (d) Labour Court (e) Court of Inquiry (f) Board of Conciliation (g) Conciliation Office (A) (B) (C) (D) (d) (c) (b) (g) (e) (g) (c) (a) (f) (f) (d) (b) (g) (e) (e) (c) (a) (d) (f) (d) (b) (a) (g) (e) (c) (b) (a) (f)

26.

Who defined Industrial Relation as a Rule Making Process ? (A) (C) Robert Hoxie John T. Dunlop (B) (D) Selig Perlman Mc Kersie

43.

The concept of the stewardship of ones possessions to increase wealth, using ones talent and displaying the surplus in public causes was emphasized by : (A) Conflict Theory of Karl Marx (B) Trusteeship Theory of Mahatma Gandhi (C) Rational Theory of Robert Hoxie (D) Behavioural Theory of Max Weber 12

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51.

The right to strike and lock-out were recognised in India indirectly under the provision of : (A) (B) (C) (D) The Industrial Disputes Act 1947 The British Industrial Trade Dispute Act 1929 The Indian Trade Union Act 1926 None of the above

52.

Match the trade union leaders associated with the trade unions : (a) (b) (c) (d) Madras Labour Union Ahmedabad Textile Labour Association All India Railwaymens Federation Indian National Trade Union Congress (a) (A) (B) (C) (D) (iii) (ii) (i) (iv) (b) (iv) (i) (ii) (iii) (c) (ii) (iii) (iv) (i) (d) (i) (iv) (iii) (ii) (i) (ii) (iii) (iv) V.V. Giri A.R. Ramanujam Mahatma Gandhi B.P. Wadia

53.

Arrange the events in Indian Trade Unionism in the order in which they have occurred from earliest to the latest : (a) (c) (A) (C) Formation of CITU Formation of AITUC (c) (a) (d) (c) (b) (d) (a) (b) (b) (d) (B) (D) Formation of UTUC Formation of INTUC (d) (b) (b) (a) (a) (c) (c) (d)

31.

Assertion (A) : Reason (R) : (A) (C)

Trade Unions in India are dominated by outside leadership. The Unions are politicised and suffer from multiplicity. (B) (D) (A) is wrong, (R) is right (A) is wrong, (R) is wrong

(A) is right, (R) is wrong (A) is right, (R) is right

32.

Which of the following is not a principle of Labour Legislation ? (A) (C) Social Justice International Uniformity (B) (D) 14 Social Equity Human Rights

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Sequence the following in the order of the year in which they came into being from earliest to the latest : (B) (C) (D) (E) (A) (C) The Workmens Compensation Act The Maternity Benefit Act Establishment of the ILO The Employees State Insurance Act (c) (a) (d) (c) (a) (b) (b) (d) (B) (D) (c) (c) (a) (b) (d) (d) (b) (a)

34.

Match the following : Group - A (a) (b) (c) (d) Comprehensive Social Security Post-natal Benefit Welfare Officer Theory of Notional Extension (a) (A) (B) (C) (D) (iii) (ii) (iii) (iii) (b) (ii) (i) (iv) (i) (c) (iv) (iii) (i) (iv) (d) (i) (iv) (ii) (ii) (i) (ii) (iii) (iv) Group B The Factories Act The Workmens Compensation Act The ESI Act The Maternity Benefit Act

39.

The doctrine of contributory negligence and assumed risks are associated with which of the following benefits extended to workers. (A) (C) Workmens Compensation ESI Benefit (B) (D) Safety under the Factories Act All the above

36.

Sequence the following Acts in order of their year of enactment from earliest to latest : (a) (b) (c) (d) (A) (C) The Equal Remuneration Act The Trade Union Act The Payment of Wages Act The Payment of Bonus Act (b), (b), (d), (c), (c), (d), (a) (a) (B) (D) (d), (c), (b), (b), (a), (d), (c) (a)

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16

37.

An Advisory Committee to increase employment opportunities for women is required to be constituted under which of the following Acts ? (A) (C) The Equal Remuneration Act The Minimum Wages Act (B) (D) The Industrial Disputes Act None of the above

38. (a) (b) (c) (d)

Match the following : Group - A Provision of Controlled Industry Principle of Set on and Set off Recovery of loans Payment by kind (A) (B) (C) (D) (a) (ii) (iii) (iv) (iii) (b) (i) (i) (ii) (iv) (c) (iii) (iv) (iii) (i) (d) (iv) (ii) (i) (ii) Group B 41. 42. 43. 44. The Payment of Wages Act The Minimum Wages Act The Industrial Disputes Act The Payment of Bonus Act

39.

Which of the following statements is not true ? (A) Conciliation process results into a settlement (B) Adjudication process results into an award (C) Court of enquiry results into a report (D) There is no time limit for submission of the report by the court of enquiry Match the following : (a) (b) Policing theory Religious theory (i) Labour welfare work is taken up in a spirit of atonement (ii) Passing the laws and strictly implementing them to ascertain that welfare measures are provided (iii) Welfare work is a means of securing, preserving and increasing efficiency (iv) Workers are becoming conscious of their rights and welfare work is the best means of securing their cooperation

40.

(c) (d)

Functional theory Placating theory

(A) (B) (C) (D) D5507

(a) (ii) (ii) (i) (iii)

(b) (i) (i) (iii) (iv)

(c) (iv) (iii) (iv) (ii)

(d) (iii) (iv) (ii) (i) 18

41. Assertion (A) :

Labour welfare policies change with time and space and therefore it is called as a relative concept. Level of economic development, social policies governing welfare issues at different times make an impact on the capability and interest of countries to provide labour welfare provisions. (B) Both (A) and (R) are wrong

Reason (R) :

(A)

Both (A) and (R) are right

48.

(C) (A) is right, (R) is wrong (D) (A) is wrong, (R) is right Who gave the concepts of social invasion of work place and long arm of job in labour welfare ? (A) (C) Herbert Spencer Charles Spaulding (B) (D) Emile Durkhien Max Weber

43.

At least one labour welfare officer must be appointed in a factory wherein _________ or more workers are ordinarily employed. (A) 50 (B) 100 (C) 300 (D) 500

44.

Who is called as the father of Labour Welfare Movement ? (A) (C) Frederick Herzberg F.W. Taylor (B) (D) Robert Owen Charles Babbage

45. Assertion (A) : A person is unemployed only when he/she is both without a job and also desires to be employed. Reason (R) : The idea of desire to be employed need not be interpreted in relation to normal hours of work for day, current rates of wages and a persons normal state of health. (A) (C) D5507 Both (A) and (R) are right (A) is right, (R) is wrong (B) (D) 20 Both (A) and (R) are wrong (A) is wrong, (R) is right

46.

Match the following : Theory of wage (a) (b) (c) (d) Bargaining theory Demand and Supply theory Purchasing Power theory Equity theory (a) (A) (B) (C) (D) (iii) (iv) (ii) (iii) (b) (iv) (ii) (i) (ii) (c) (ii) (i) (iii) (iv) (d) (i) (iii) (iv) (i) (i) (ii) (iii) (iv) Contributor J. Stacy Adams A.C Pigou John Davidson Alfred Marshall

47.

A wage period shall not exceed : (A) (C) Forty days One week (B) (D) One month Thirty five days

48.

Under the payment of wages Act, 1936 no fine can be recovered after the expiry of _________ days from the day on which it was imposed. (A) 15 days (B) 30 days (C) 60 days (D) 90 days

49. Wage Board is a _________ : (A) (C) Bipartite body Both (A) and (B) (B) (D) Tripartite body None of the above

50. Which of the following is not a method of Job Analysis ? (A) (C) Critical Incident Approach Position Analysis Questionnaire (D) (B) Job Elements Approach

Application Blank

-oOo-

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. The managerial function of organising is to : (A) (B) (C) (D) 2. review and adjust plans as circumstances alter. establish a programme for accomplishment of objectives. get things done through others. create a structure of functions and duties for a group of people.

Match the thinkers with the management functions advocated by them. Thinker (a) (b) (c) (d) (A) (B) (C) (D) Newman and Summer Henry Fayol Luther Gullick Koontz and ODonnell (a) (i) (ii) (i) (ii) (b) (ii) (i) (ii) (i) (c) (iv) (iii) (iii) (iv) (d) (iii) (iv) (iv) (iii) (i) (ii) (iii) (iv) Function Organising, planning, leading and controlling Planning, Organising, Commanding, Coordinating and Controlling Planning, organising, staffing, directing and controlling POSDCORB

9.

A special kind of plan formulated in order to meet the challenge of competitors is called: (A) Single use plan (B) Programme (C) Strategy (D) Project

1.

Sequence the following phases of Hawthome Experiments in the order in which they had been conducted : (a) (c) (A) (B) (C) (D) Mass Interviewing Programme Bank Wiring Observation Test Room (a) (b) (d) (c) (b) (d) (b) (b) (d) (a) (c) (d) (c) (c) (a) (a) 2 (b) (d) Experiments on Illumination Relay Assembly Test Room

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5.

Unity of Command is violated under : (A) (C) Line and staff organization Matrix organisation (B) (D) Line Organisation Staff organisation

6.

Match the following : Personal management function (a) (b) (c) (d) Job enrichment Job description Job specification Job evaluation (a) (A) (B) (C) (D) (i) (ii) (i) (i) (b) (iii) (iv) (iv) (iii) (c) (iv) (iii) (iii) (iv) (d) (ii) (i) (ii) (ii) (i) (ii) (iii) (iv) Deals with determining relative worth of various jobs restructuring job content to include more responsibility qualification of job performers functions required to be performed on the job

7.

Staffing includes the following : (i) (iii) Selection Placement (ii) (iv) Appraisal Recruitment

Which of the above is/are correct ? (A) (C) (i) only (i), (ii) and (iv) (B) (D) (i) and (ii) (iv), (i) and (iii)

8.

In a line organisation, authority flows from : (A) (C) top to bottom side by side (B) (D) bottom to top none of these

13.

An enquiry that is conducted afresh because of the objections raised by alleged employee, is called : (A) (C) ex-parte enquiry de-novo enquiry (B) (D) 4 domestic enquiry none of the above

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10.

The principle of natural justice means : (A) (B) (C) (D) Nobody should be condemned without being heard. Person should not be punished twice for one offence. There should not be equitability in handling cases of misconduct. All the above.

11.

Which of the following explain the HRD concept ? (A) (B) (C) (D) It is competence building exercise. It is a subprocess of OD. It brings about attitudinal changes in people. All of the above.

12.

Who had given the Work linked democracy explanation of Quality of Work Life. (A) (C) Evic Tryst Fred Luthans (B) (D) Evic Frank None of the above

13.

Career planning linked with multiskilling results into : (A) (C) linear career planning Vertical career planning (B) (D) protean career planning none of the above

(E)

Arrange the following in the sequence in which they occur in a training and development programe. training programmes training evaluation determining training needs feed back (A) (B) (C) (D) (a) (b) (c) (c) (d) (a) (a) (b) (b) (c) (b) (a) (c) (d) (d) (d) 6

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15.

Which of the following labs are in use in the sensitivity training ? (A) (C) Stranger lab Family lab (B) (D) Cousin lab All of the above

16.

Match the following : Contributor (a) (b) (c) (d) Ivan Pavlor B.F. Skinner Albert Bandura Edward Tolman (a) (A) (B) (C) (D) (iii) (ii) (iii) (iii) (b) (iv) (iii) (iv) (ii) (c) (ii) (i) (i) (iv) (d) (i) (iv) (ii) (i) (i) (ii) (iii) (iv) Behavioural Models social learning model cognitive framework classical conditioning operant conditioning

17. The theory which explains affiliation in Group formation and dynamics is called : (A) (C) Proximity theory Exchange theory (B) (D) Balance theory Propinquity theory

18.

Assertion : All hygiene factors put together do not motivate a person on the job. Reason : A satisfied need is not a motivator of behaviour. (A) (B) (C) The Assertion is right but Reason is wrong The Assertion is wrong but Reason is right The Assertion distinguishes hyegiene factors from motivational factors thereby justifying the Reason. Neither the Assertion nor the Reason is right. 8

(D) D5506

19.

Who had advanced the 3-D theory of Leadership Effectiveness ? (A) (C) Robert Blake and Jane S. Mouton Fred E. Fiedler (B) (D) William J. Reddin Rensis Likert

31.

Arrange the following phases of Grid training in OD in the sequence in which they are held. Team development Organizational goal setting and attainment Inter-group development Laboratory-Seminar Training (A) (B) (C) (D) (d) (a) (c) (d) (a) (d) (d) (c) (c) (b) (b) (b) (b) (c) (a) (a)

21.

Match the following practices with the name of the country where they are popularly known. Practice (a) (b) (c) (d) Self-management Co-determination Labour-management cooperation Industrial democracy (a) (A) (B) (C) (D) (iii) (iii) (ii) (iv) (b) (iv) (ii) (iii) (iii) (c) (i) (iv) (i) (ii) (d) (ii) (i) (iv) (i) (i) (ii) (iii) (iv) Country U.S.A. U.K. Yugoslavia Germany

J.

The detailed provisions regarding unfair Labour Practices have been given under which of the following schedules under the Industrial Disputes Act, 1947 : (A) (C) Schedule I and II Schedule IV (B) (D) 10 Schedule III Schedule V

D5506

23.

Which of the following is not a function of conciliation officer ? (A) (C) To Persuade To Promote Settlement (B) (D) To Arbitrate To Mediate

24.

Arrange the following in the order of their time of occurrence : (a) (c) (A) (B) (C) (D) Voluntaryism in IR policy Voluntary Arbitration (a) (c) (c) (c) (c) (a) (b) (d) (b) (d) (d) (b) (d) (b) (a) (a) (b) (d) Tripartism Adjudication

25.

Which part of the Indian Constitution bears provisions relating to workers participation in management ? (A) (C) The Preamble Fundamental Rights (B) (D) The Directive Principles of State Policy None of the above

41.

Which one of the following is correct so for as the definition of trade union is concerned ? (A) (B) (C) (D) Trade union is a temporary organisation Trade union is a continuous organisation Trade union is an economic organisation Trade union is a political organisation

42.

Among the following trade unions which one is called the first modern trade union of India ? (A) (C) Bombay Millhands Association Madras Labour Union (B) (D) Kamgar Hitwardhak Sabha All India Trade Union Congress

28.

Which of the following federations is not affiliated to any political party ? (A) INTUC (B) NFITU 12 (C) AITUC (D) HMS

D5506

(A)

Intra-union rivalry means : rivalry between two trade unions rivalry between two federations rivalry between two factions of the same union rivalry between two confederations

(B)

Which of the following cannot be regarded as a union security measure ? (A) (C) Closed-shop agreement Check-off (B) (D) Union-shop agreement Open-shop agreement

31.

Which of the following is not a type of labour legislation ? (A) (C) Ameliorative legislation Social Security legislation (B) (D) Protective legislation Regulative legislation

32.

Which one of the following is called the World Parliament of Labour ? (A) (C) Governing body of ILO United Nations (B) (D) International Labour Conference UNICEF

33.

Maternity Benefit Act, 1961 provides maternity benefit to women employees for a total period of : (A) 8 weeks (B) 10 weeks (C) 12 weeks (D) 16 weeks

34.

Which of the following is not provided under the ESI Act, 1948 ? (A) (C) Sickness benefit Disablement benefit (B) (D) 14 Maternity benefit Unemployment benefit

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35.

Which of the following is not a disqualifying condition for receiving compensation under the Workmens Compensation Act, 1923 ? (A) (B) (C) (D) Under the influence of drinks and drugs Wilful disregard of safety rules Not completed two years of continuous service Wilful disregard of safety devices

36.

Which of the following has not been provided under the Trade Unions Act, 1926 ? (A) (B) (C) (D) Provision regarding trade union recognition Collective Bargaining Unfair Labour Practices All of the above

37.

Standing orders will, unless an appeal is preferred, come into operation on the expiry of :

(A)

20 days

(B)

30 days

(C)

45 days

(D)

60 days

38.

Which of the following is not a machinery under the Industrial Disputes Act, 1947 ? (A) (B) (C) (D) Works Committee Conciliation Officer and Board of Conciliation Labour Court and Industrial Tribunal Labour Appellate Tribunal

39.

About which of the following there is no provision under Minimum Wages Act, 1948 ? (A) (C) Minimum Wage Committee Fair Wage Committee (B) (D) 16 Minimum Wages Advisory Board Central Advisory Board

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40.

Match the following : Commission/Committee (a) (b) (c) (d) First Factory Commission Royal Commission on Labour Labour Investigation Committee First National Labour Commission (a) (A) (B) (C) (D) (i) (iv) (iv) (ii) (b) (iii) (ii) (iii) (i) (c) (iv) (iii) (i) (iii) (d) (ii) (i) (ii) (iv) (i) (ii) (iii) (iv) Year 1946 1969 1931 1875

41.

Sequence the following offices from latest to earliest in their emergence. (a) (c) (A) (B) (C) (D) Labour Officer Personnel Officer (b) (a) (c) (a) (c) (c) (b) (d) (d) (d) (a) (c) (a) (b) (d) (b) (b) (d) Safety Officer Welfare Officer

42.

Under which Act housing is a statutory provision ? (A) (B) (C) (D) The Factories Act The Mines Act The Port and Dock Workers (Regulation of Employment) Act The Plantation Labour Act

43.

Which of the following is not a statutory welfare measure under the Factories Act, 1948 ? (A) (C) Canteen Workers Cooperatives (B) (D) 18 Creche First Aid

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44. Assertion : Neighbourhood Committee Development is a social responsibility of business. Reason : 41. 42. 43. 44. All workers cannot be provided with the Industrial housing.

Assertion is right, Reason is wrong Assertion and Reason both are right Assertion is wrong, Reason is right Both Assertion and Reason are wrong

45.

Match the following : Theory of Wages (a) (b) (c) (d) Exploitation theory Subsistence theory Marginal Productivity theory Wage fund theory (a) (A) (B) (C) (D) (iii) (iii) (ii) (iii) (b) (iv) (ii) (iii) (i) (c) (ii) (iv) (iv) (ii) (d) (i) (i) (i) (iv) (i) (ii) (iii) (iv) Propounders J.S. Mill J.B. Clark Karl Marx David Ricardo

46.

Which of the following is not a component of wages ? (A) (C) Basic Wage Fringe Benefits (B) (D) Dearness Allowance Incentives

49.

Which of the following is a method of state regulation of wages ? Wage Boards Enactment of Minimum Wage Legislation Labour Courts and Tribunals All of the above

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20

48.

Which of the following theory of migration explains the pressures of the places of origin and attraction of the places of destination ? (A) (B) (C) (D) Affluence driven skill scarcity theory Population ecology theory Push and pull theory None of the above

49.

Which of the following is concerned with intra-industry wage differentials ? (A) (C) Wage Survey Wage Board (B) (D) Job Evaluation None of the above

50.

Which of the following is not an authorised deduction under the payment of wages Act, 1936 ? (A) (B) (C) (D) Recovery of advances Absence from duty Life Insurance premium Payment to cooperative societies not approved by state governments.

-oOo-

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22

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) objective-type questions, each question carrying two (2) marks. Attempt all of the questions. Human Resource priorities and tasks evolve overtime, because they need to fit or make sense in terms of the companys strategic direction. HRs central task is always to provide a set of services that make sense in terms of the companys strategy. A strategy is the companys plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. Trends like globalisation and increased competition have placed HR front and centre in most strategic planning efforts. For example, HR managers today are more involved in partnering with their top managers in both designing and implementing their companys strategies. Todays emphasis on gaining competitive advantage through people makes it necessary for the department to screen, train, appraise and reward employees too important to be ignored when the company is reviewing its strategic options. Todays focus on competitiveness and operational improvements also means that all managers including HR - must be much more adept at expressing their departmental plans and accomplishments in measurable terms. Top management wants to see, precisely, how the HR managers plans will make the company more valuable, for instance by boosting morale and thereby, improving performance.

Answer the following questions on the basis of this paragraph.

10.

_______________ is a plan to balance companys internal strengths and weaknesses with external opportunities and threats. Human Resource Service Strategy Policy Procedure

11.

Due to globalisation human resource management is_____________ Losing importance Gaining importance Becoming out of focus Both A and C

D5508

8.

Top management is interested in knowing how human resource management is contributing to___________ . Value of organisation Training of employees Profit making None of the above

9.

HR priorities______________ . Change over a period of time Remain static Do not get affected by changing environment None of the above

10.

HR managers are___________________ . Participating in designing and implementing company strategies Focussing on operational improvements Expected to express their accomplishments in measurable terms. All the above

11.

Match List - I (Managerial activity) with List - II (Managerial function) and select the correct answer using the codes given below : List - I (a) (b) (c) (d) Forecasting Communication Selection of managers (i) (ii) (iii) (iv) List - II Controlling Planning Leading Staffing

Establishing performance standards Codes : (a) (A) (B) (C) (D) D5508 (ii) (i) (ii) (i) (b) (iii) (ii) (iv) (iii) (c) (iv) (iv) (iii) (iv) (d) (i) (iii) (i) (ii)

5.

The process of grouping activities into units for the purpose of administration may be referred to as__________ . Departmentation Decentralisation Coordination Specialisation

6.

No Smoking in the factory is an example of________ . Policy Procedure Rule Strategy

7.

The main drawback of the functional organisation developed by F. W. Taylor is that it fails to recognise the___________ . Scalar Principle Principle of equity Principle of Unity of Command Principle of esprit-de-corps

8.

The following steps are involved in the process of organising________ . (i) (ii) (iii) (iv) Forming supportive objectives Delegating to the head the authority necassary to perform activities Establishing enterprise objectives Identifying and classifying activities

The correct sequence of these steps is__________ (A) (B) (C) (D) D5508 (iii) (iii) (i) (i) (i) (i) (iii) (iii) (ii) (iv) (iv) (ii) (iv) (ii) (ii) (iv) 6

13.

Recruitment Refers to : (A) (B) (C) (D) Process of searching for prospective employee Basis for selecting the right candidate Solicit necessary information from prospective applicant Know the suitability of candidates

14.

Induction means : (A) (B) (C) (D) The determination of the job to which an accepted candidate is to be assigned Introducing the new employee who is designated as a probationer to the job Measuring the efficiency of labour Absorbing human resources as organs of the company

15.

Accountability : (A) (B) (C) (D) Is the requirement of answerability for ones performance Is right to give orders and the power to exact obedience Ones obligation to perform the functions None of the above

16.

Minimum wage is : (A) (B) (C) (D) The wage paid or received in monetary terms The total amount of remuneration received by an employee during a given period The amount of wage arrived after discounting nominal wage from the living cost The amount of remuneration which could meet the nominal needs of the average employee

17.

An organised factual statement of the duties and responsibilities of a specific job is known as : (A) (B) (C) (D) Job description Job specification Job evaluation Job enrichment 8

D5508

20.

HRD develops competencies at which level (s) ? (A) (B) (C) (D) Individual level Group level Organisation level All the above

21.

Who is the father of Quality Circles ? (A) (B) (C) (D) Lewin Ishikawa Udpa Robert Owen

22.

Match the following : List - I (a) (b) (c) (d) Forced Distribution method Critical Incident method Alternation Ranking method Management by objectives (i) (ii) (iii) (iv) List - II Keeping record of uncommonly examples of work related behaviour Predetermined percentages of employees placed in various performance categories Ranking employees from best to worst on a particular trait until all are ranked Setting goals and periodically measuring performance

Codes : (a) (A) (B) (C) (D) (ii) (i) (iii) (iii) (b) (i) (ii) (i) (ii) (c) (iii) (iii) (ii) (i) (d) (iv) (iv) (iv) (iv)

(D)

Sensitivity Training is known as_________ . T - group training Operative training In - basket exercise Problem solving Training

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10

22.

Which one of the following is a motivating factor according to Herzberg ? (A) (B) (C) (D) Job itself Salary Working conditions Size of the organisation

23.

The provision of training and practice in increased range of skills is known as __________ : (A) (B) (C) (D) Job enlargement Job enrichment Job Analysis Job Evaluation

24.

___________means gradual, unending improvement doing little things better, setting and achieving higher standards. (A) Organisation development (B) (C) (D) Six sigma Kaizen None of the above

25.

__________ denotes the level of togetherness or team spirit among the members of a group visa-vis their group goals. (A) Morale (B) (C) (D) Motivation Learning Job satisfaction

26.

Who are the three major actors of Industrial Relations ? (A) (B) (C) (D) Workers Employers Government All the above

27.

Which of the following is/are the methods of settlement of Industrial Disputes ? (A) (B) (C) (D) Negotiation Conciliation Both A and B None of the above 12

D5508

12.

Which of the following is not a duty of a conciliation Officer ? (A) (B) (C) (D) To induce parties to come to a fair and amicable decision on the matters in dispute. To act as a mediator To promote settlement of disputes To act as adjudicator

13.

Temporary closing down the undertaking with the intention of forcing workers to accept the demands of employers is called__________ . (A) (B) (C) (D) Lockout Layoff Strike Retrenchment

14.

BMS is affiliated to one of the following political parties : (A) (B) (C) (D) Indian National Congress Bharteeya Janata Party Communist Party of India (Marxists) Bahujan Samaj Party

15.

The founder of Textile Labour Association was____________ . (A) (B) (C) (D) V. V. Giri Gulzarilal Nanda Mohandas Karamchand Gandhi Jaya Prakash Narayan

16.

The oldest trade union in the country is___________ . (A) (B) (C) (D) INTUC AITUC CITU HMS

D5508

14

33.

Revolutionary theory of trade union was propounded by_______ . Webbs Hoxie Karl Marx Gandhi

34.

Which among the following comes under the category of economic legislations ? The Industrial Disputes Act, 1947 The Payment of Wages Act, 1936 Workmens Compensation Act, 1923 The Apprentices Act, 1961

35.

Which among the following Acts contains the provisions relating to hours of work of women workers ? The Employees State Insurance Act, 1948 The Factories Act, 1948 The Maternity Benefit Act, 1961 The Workmens Compensation Act, 1923

36.

Which of the following is correctly matched ? (A) (B) (C) (D) Indian Constitution Dependant Benefit Hours of Work Convention : Chief Inspector of Factories : : : Equal Remuneration Act, 1976 Maternity Benefit Act, 1961 Workmens Compensation Act, 1923 E.S.I. Act, 1948

35.

Which of the following is not correctly matched ? (A) (B) (C) (D) Workmens Compensation Act, 1923 Employees State Insurance : Act, 1948 International Labour organisation Factories Act, 1948 : : : Employees State Insurance Corporation Partial disablement Social Justice Hazardous occupation 16

D5508

36. Assertion - (A) : Development of Labour Legislation after Independence is welfare oriented. Reason - (R) : Development of Labour Legislation after Independence gives more protection to national economy. Both (A) and (R) are true Both (A) and (R) are false (A) is true but (R) is false (A) is false but (R) is true 30. Which of the following statements relating to the Trade Unions (Amendment) Act, 2001 is not correct ? (A) (B) (C) (D) The Act came into force in the year 2002 The Act limits the proportion of outsiders to 1/3rd of the total number of office bearers or 5, whichever is less generally. A person who is a member of the Council of Ministers in a State can become an officebearer of a union Election of office-bearer of a union should be held at an interval of three years.

31.

The Industrial Employment (Standing Orders) Act was enacted in the year : (A) (B) (C) (D) 1946 1947 1948 1950

32.

Which schedule of the Industrial Disputes Act, 1947 deals with Unfair Labour Practices ? (A) (B) (C) (D) Second Schedule Third Schedule Fourth Schedule Fifth Schedule

33.

Under the Payment of Bonus Act, 1965 any employee who has worked for not less than______ working days in a year is entitled to payment of bonus by his employer. (A) (B) (C) (D) 5 10 20 30

D5508

18

41.

Which of the following statements relating to the Minimum Wages Act, 1948 is not correct ? (A) (B) (C) (D) The Act lays down for fixation of a minimum time rate of wages. The Act has only one Schedule. Minimum rates of wages cannot be fixed by a State Government Under the Act, different minimum rates of wages may be fixed for different localities.

42.

Which of the following is a non-statutory welfare facility ? (A) (B) (C) (D) Welfare Officer Creche Transport facility Canteen

43.

Employer is required to provide a canteen if there are______ . (A) (B) (C) (D) More than 500 workers More than 400 workers More than 250 workers More than 150 workers

44.

Housing is a statutory welfare programme under_________ . (A) (B) (C) (D) Factories Act Plantations Labour Act Industrial Disputes Act Trade Unions Act

45.

The headquarters of Central Board for Workers Education is located at______ . (A) (B) (C) (D) New Delhi Mumbai Chennai Nagpur 20

D5508

31.

Who among the following was the chairman of the Second National Commission on Labour ? Ravindra Verma Gajendra Ghadkar Indira Gandhi Lalbahadur Shastri

32.

Which of the following is correctly matched ? (A) (B) (C) (D) Minimum Wages Act, 1948 : Living Wage Wage Board Minimum Bonus : : : Scheduled Employment Tripartite Machinery Indian Constitution Cost of living Index

48.

Which of the following statements is correct ? (A) (B) (C) (D) Minimum wage provides only the basic requirements of life. Minimum Wages Act is applicable in all organisations. Minimum wage is fixed by the employer None of the above

49.

Which of the following statements is wrong ? (A) (B) (C) (D) Wages are fixed through collective bargaining Wages are fixed by the trade unions. Wages are fixed under the Minimum Wages Act, 1948 Wages are fixed through the awards

50.

Which of the following is/are authorised deducation(s) under the Payment of Wages Act, 1936. (A) (B) (C) (D) Fine Contribution towards E.S.I. Fund Contribution towards Provident Fund All the above. -oOo-

D5508

22

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. Who called scientific management thought as a rabble hypothesis ? (A) Frederick Winslow Taylor (B) Henry R. Towne (C) Elton Mayo (D) Louis D. Brandies Match the following : Name of the Book (a) Human side of Enterprise (b) Management and Worker (c) Social Problems of an Industrial Civilisation (d) The Human Organization (a) (b) (c) (d) (A) (iv) (i) (ii) (iii) (B) (iv) (iii) (i) (ii) (C) (iii) (i) (iii) (iv) (D) (ii) (iii) (iv) (i)

2.

(i) (ii) (iii) (iv)

Authors F.J. Roethlisberger Elton Mayo Rensis Likert Douglas McGregor

3.

Arrange the following aspects of system in the sequence in which they occur : (i) Throughput (ii) Output (iii) Input (iv) Feedback (A) (iii), (i), (iv), (ii) (B) (iii), (ii), (i), (iv) (C) (iv), (iii), (ii), (i) (D) (iii), (i), (ii), (iv) Gang Plank theory given by Henry Fayol is associated with : (A) Upward Communication (B) Lateral Communication (C) Downward Communication (D) Informal Communication Planning prepares the blueprint of action, while control verifies whether the action is properly taken. Control causes a new planning, while verifying the old plan. Reason (R) : (A) (A) is wrong, (R) is right (B) (A) is right, (R) is wrong (C) (A) and (R) are right (D) (A) and (R) are wrong Assertion (A) : Which of the following does not belong to the functional categorisation of Personnel department ? (A) Integrated Department (B) Split-function Department (C) Extended Department (D) Staff Co-ordinated Department 2

4.

5.

12.

J5505

7.

Decentralization in an organization is achieved by : (A) Functional Departmentation (B) Delegation of Powers (C) Both (A) and (B) (D) None of the above Which part of the wages is governed by the escalatory clause in a collective bargaining agreement ? (A) Basic Wage (B) Dearness Allowance (C) Wage Incentives (D) None of the above The model of identifying the factors on which selection decisions will be taken is called as : (A) Multiple choice model (B) Multiple cut-off model (C) Multiple hurdles model (D) Predictor criterion model Arrange the sequence followed in a disciplinary procedure. (i) Chargesheet (ii) Reporting the misconduct (iii) Awarding the punishment (iv) Domestic enquiry (A) (C) (i), (ii), (iv), (iii) (ii), (i), (iv), (iii) (B) (D) (i), (iii), (ii), (iv) (ii), (iv), (i), (iii)

11.

10.

10.

14.

Which of the following is the correct sequence of management development process ? (i) Designing Development Programmes (ii) Conducting Development Programmes (iii) Evaluating Development Programmes (iv) Defining Parameters to Development (v) Identifying Development needs (A) (C) (ii), (iii), (i), (iv), (v) (iv), (iii), (ii), (v), (i) (B) (D) (iii), (ii), (iv), (i), (v) (v), (iv), (i), (ii), (iii)

12. Which of the following is not an OD intervention ? (A) Grid Training (B) Transactional Analysis (C) Process Consultation (D) None of the above 13. Which of the following is not a method of Performance Appraisal ? (A) Paired comparison method (B) 3608 Appraisal (C) Assessment centres (D) None of the above 17. BARS stand for : (A) Behaviourally Anchored Ranking Scales (B) Behaviour Aptitude Reaction Syndrome (C) Behaviourally Anchored Rating Scales (D) Behavioural Alternative Reaction Syndrome 4

J5505

16.

The word Kaizen, which refers to improvement in performance and productivity has been borrowed from : (A) Japan (B) Germany (C) Korea (D) Sweden

16. Match the following : List-I (a) Frederick Herzberg (b) F.W. Taylor (c) Blake and Monton (d) Abraham Maslow (a) (b) (c) (d) (A) (ii) (i) (iv) (iii) (B) (i) (iii) (ii) (iv) (C) (i) (ii) (iii) (iv) (D) (iv) (iii) (ii) (i)

(i) (ii) (iii) (iv)

List-II Scientific Management Two Factor Theory Need Hierarchy Theory Managerial Grid

17. Which of the following is the correct sequence of needs suggested by Abraham Maslow ? (i) Self-Esteem Needs (ii) Belongingness Needs (iii) Safety needs (iv) Physiological needs (v) Self-Actualisation needs (A) (i), (ii), (iv), (iii), (v) (B) (v), (iv), (ii), (iii), (i) (C) (iv), (iii), (ii), (i), (v) (D) (iv), (iii), (i), (ii), (v) 18. The stage of vocalisation of the need for change may be termed as: (A) Stabilisation (B) Proposal (C) Initiation 20.

(D)

Exploring

The power vested in a leader by a virtue of accepting organisational authority is known as : (A) Legitimate Power (B) Coercive Power (C) Democratic Power (D) None of the above Which of the following statements is not true ? (A) A reasonable degree of stability is not required as a setting for planned change (B) Organised programmes for development cannot function amid extreme social turmoil or political instability (C) Systematic planning of projects require predictable patterns, activities and routine organisations (D) None of the above The concept of industrial relations is : (A) (C) Static Both Static and Dynamic (B) (D) 6 Dynamic None of the above

28.

29.

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22. Who among the following gave a model for industrial relations ? (A) (C) Harold J. Laski John T. Dunlop (B) (D) Adam Smith Heneman

23. Which of the following is not a machinery for settlement of industrial disputes in India ? (A) (C) Board of Conciliation Collective Bargaining (B) (D) Labour Court Industrial Tribunal

24. Match the following : (a) (b) (c) (d) (A) (B) (C) (D) Conciliation Machinery Consultation Machinery Adjudication Machinery Arbitration Machinery (a) (iii) (ii) (iv) (i) (b) (ii) (iii) (i) (iv) (c) (i) (iv) (ii) (iii) (d) (iv) (i) (iii) (ii) (i) (ii) (iii) (iv) Indian Labour Conference Industrial Tribunal Arbitration Board of Conciliation

25. Which of the following provides for recognition of trade unions in India ? (A) (C) Inter-Union Code of Conduct Code of Efficiency and Welfare (B) (D) Code of Discipline in Industry Code of Ethics

26. Revolutionary theory of trade union is proposed by : (A) 29. Webbs (B) Hoxie (C) Karl Marx (D) Gandhi

According to the Trade Unions Act, 1926 a minor member of the union : (A) (B) (C) (D) Can be elected as Office-bearer Can be elected as Office-bearer for one term Cannot be a member of the registered union Cannot be elected as Office-bearer of the registered trade union

30.

Sequence the following as per the chronological order : (i) (iii) (v) (A) (C) Formation of ILO AITUC First World War (ii), (v), (i), (iii), (iv) (iii), (ii), (iv), (v), (i) (B) (D) (v), (iv), (i), (ii), (iii) (iv), (iii), (ii), (i), (v) 8 (ii) (iv) Moore Report INTUC

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29. Match the following : (a) Check-off system (b) Report (c) Award (d) Political fund (a) (b) (c) (A) (iv) (iii) (iv) (B) (iii) (iv) (i) (C) (iii) (iv) (ii) (D) (ii) (iii) (iv) 32.

(i) (ii) (iii) (iv) (d) (i) (ii) (i) (i)

Registered trade union Arbitration Union subscription Conciliation

As per the Trade Unions Act, 1926 what is the minimum trade union membership fee to be paid by a member in a factory ? (A) 25 paise per month (B) 1 rupee per annum (C) 3 rupees per annum (D) 12 rupees per annum Which of the following is not a type of labour legislation ? (A) Protective Legislation (B) International Labour Legislation (C) Regulative Labour Legislation (D) Welfare Legislation Under the Factories Act, 1948 every worker who has worked for a period of __________ or more in a factory during a calendar year shall be allowed during the subsequent calendar year, leave with wages. (A) Full one year (B) 365 days (C) 250 days (D) 240 days Funeral Expenses, Rehabilitation Allowances, Vocational Rehabilitation, old age medicare and medical bonus are provided under which of the following social security legislations in India ? (A) Workmens Compensation Act, 1923 (B) ESI Act, 1948 (C) Maternity Benefit Act, 1961 (D) Payment of Gratuity Act, 1972 After the enactment of the Workmens Compensation Act, 1923 a contract has been made under which a workman relinquishes any right of compensation from the employer for personal injury arising out of or in the course of the employment, what will be the fate of the contract ? (A) The contract shall be null and void (B) The contract shall remain in operation (C) The Act is silent on this matter (D) None of the above Every woman entitled for maternity benefit under the Maternity Benefit Act, 1961 shall also be entitled to receive from the employer a medical bonus of : (A) Rs. 25/(B) Rs. 50/(C) Rs. 250/(D) Rs. 500/10

31.

37.

34.

37.

38.

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43.

Central Advisory Board under the Minimum Wages Act, 1948 is constituted to : (A) To advise the employers for payment of minimum wages as fixed under this Act. (B) Co-ordinate the work of committees and sub-committees (C) Co-ordinate the work of advisory boards (D) None of the above Disputes relating to retrenchment of workmen and closure of establishment come under the purview of : (A) Schedule I of I.D. Act, 1947 (B) Schedule II of I.D. Act, 1947 (C) Schedule III of I.D. Act, 1947 (D) None of the above Gratuity is calculated treating a month as having the following days : (A) 25 (B) 26 (C) 30

44.

38.

(D)

31

43.

The minimum required membership for registration of a trade union according to the Trade Unions Act, 1926 is : (A) not less than 7 members (B) not less than 10% of the total workmen or l00 whichever is less (C) not less than 10% or 100 of the workmen engaged in the industry or establishment with a minimum of 7 (D) None of the above Match the following : (a) (b) (c) (d) Discipline Regulation of employee-employer relations Wage revision Mode and time of Payment of Wages (a) (b) (c) (d) (ii) (i) (ii) (iii) (iii) (ii) (iv) (ii) (iv) (iv) (i) (iv) (i) (iii) (iii) (i) (i) (ii) Payment of Wages Act, 1936 Industrial Employment (Standing Orders), Act 1946 (iii) Industrial Disputes Act, 1947 (iv) Minimum Wages Act, 1948

44.

(A) (B) (C) (D) 42.

Which of the following is not a principle of labour welfare ? (A) Policing Theory of Labour Welfare (B) Religious Theory of Labour Welfare (C) The Philanthropic Theory of Labour Welfare (D) Productivity Theory of Labour Welfare 12

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44.

Which of the following systems of wage payment a trade union will advocate which may even be useful for the inefficient members ? (A) Piece-rated wages (B) Time-rated wages (C) Performance-oriented wages (D) Wages based on productivity

43. Which of the following cannot be said to be an extra-mural welfare facility ? (A) Sports (B) Hospital (C) Transport facility (D) Canteens and First Aid Boxes 44. Which of the following is not an agency of providing labour welfare ? (A) State (B) Employer (C) Trade Unions

(D)

Customers

45. Which of the following is not a statutory welfare facility under the Factories Act, 1948 ? (A) Canteen (B) Sports facility (C) Creche (D) First-Aid Appliances 46. Labour Market is : (A) Perfect Market (C) Monopolistic Market

(B) (D)

Imperfect Market None of the above

47. Who among the following are not included in the labour force of a country ? (A) Employees (B) Employers (C) Domestic Servants (D) Housewives 53. Who among the following are not included as members of Wage Board ? (A) Employers Representatives (B) Workers Representatives (C) Consumers Representatives (D) Economists, Wage Experts and Members of Parliament Under which of the following theories of wages, trade unions play a vital role in wage determination : (A) Marginal Productivity theory of Wages (B) Wage Fund Theory (C) Residual Claimant Theory (D) Collective Bargaining Theory Which of the following wage differentials in India has been controlled by the enactment of the Equal Remuneration Act, 1976 ? (A) Occupational Wage Differentials (B) Geographical Wage Differentials (C) Wage differentials according to sex (D) Industrial Wage Differential -oOo-

54.

54.

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14

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. 1. Match the following managerial activities with the managerial functions : (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (ii) (i) (ii) (i) (b) (iii) (ii) (iv) (iii) (c) (iv) (iv) (i) (iv) (d) (i) (iii) (ii) (ii) Forecasting Communication Selection of Managers Established performance standards (i) (ii) (iii) (iv) Controlling Planning Leading Staffing

2.

Match the following managerial activities with the managerial functions : (Books) (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (ii) (iii) (iii) (ii) (b) (i) (ii) (iv) (iv) (c) (iv) (i) (i) (iii) (d) (iii) (iv) (ii) (i) 2 Shop Management Management and worker Social Problems of Industrial Civilization Human side of Enterprise (i) (ii) (iii) (iv) (Authors) Elton Mayo Douglas Mc Gregor F.W. Taylor F. J. Roethlisberger

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3.

Control function cannot be performed without : (A) (C) Planning Staffing (B) (D) Organising All the above

12.

Planning does not include : Deciding in advance what to do Identifying Priorities Implementation Focus on target groups

13.

Arrange the following steps of organising process in a proper sequence : (i) (ii) 9. 10. (A) (B) (C) (D) Forming supportive objectives Delegating to each group head the authority necessary to perform activities Establishing enterprise objectives Identifying and classifying activities (iii) (iii) (i) (i) (i) (i) (iii) (iii) (ii) (iv) (iv) (ii) (iv) (ii) (ii) (iv)

3.

Restructuring of job content and division of responsibility between jobs to increase the amount of responsibility is called : (A) (C) Job Enlargement Job Analysis (B) (D) Job Enrichment All of the above

7.

Match the following : (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (i) (i) (ii) (ii) (b) (iv) (iii) (iii) (i) (c) (iii) (iv) (iv) (iii) (d) (ii) (ii) (i) (iv) 4 Staff Executives Directing Line Executive Staffing (i) (ii) (iii) (iv) Advisory Function Manpower Development Guiding Function Managerial Authority

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8.

Hot-Stove rule was given by : (A) (C) Douglas Mc Gregor Dale S. Beach (B) (D) Mc Clleland Dale Yoder

9.

Which of the following is the most analytical method of evaluation ? (A) (C) Ranking Method Factor-Comparision Method (B) (D) Grading Method Point Method

8.

Who said as discipline is a control of management on employee, grievance is a control of employee on management (A) (C) Michael J. Jucius Windell French (B) (D) Richard P. Calhoon Dale Yoder

11.

HRD Matrix was conceptualized by : (A) (C) Leonard Nadler T. V. Rao (B) (D) Leon C. Megginson Udai Pareekh

12.

Match the following : (Training Programmes) (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (iii) (ii) (iii) (iv) (b) (i) (iii) (ii) (iii) (c) (iv) (i) (iv) (ii) (d) (ii) (iv) (i) (i) 6 Inbasket Exercize Role Playing Sensiticity Training Understudy (i) (ii) (iii) (iv) (Skills Imparted) Problem solving Skills required for promotion Time Management Group Skills

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13. Assertion Reason (E) (F) (G) (H) 17.

: :

Management of performance is a better substitute to the performance appraisal. Appraisal of performance is affected by many errors as in human processes biases are bound to occur.

Both asseration and reason are wrong. Assertion is wrong but reason is right. Assertion is right and it will control reason None of the above

Arrange the following processes of quality circle in the order in which they occur. (i) Pareto Analysis (ii) Fish Bone Analysis (iii) Pie Chart (iv) Code: (A) (B) (C) (D) (i) (iv) (iii) (iv) (iv) (ii) (i) (i) (ii) (i) (iv) (ii) (iii) (iii) (ii) (iii) Brain Storming Exercise

15.

Which of the following is not on the job training programme : (A) (C) Vestibule Training Simulation (B) (D) Role Playing All the above

16.

Match the following authors with the books they have authored. (Authors) (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (ii) (ii) (iii) (iv) (b) (iv) (iii) (ii) (ii) (c) (iii) (iv) (iv) (iii) (d) (i) (i) (i) (i) 8 Elton Mayo Douglas Mc Gregor Rensis Likert Peter F. Drucker (i) (ii) (iv) (Books) The Practice of Management The human problems of industrial civilisation The human organization

(iii) The human side of enterprise

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17. The Cognitive Dissonance theory of motivation was advanced by : (A) (C) Parter and Lawler Lewin and Tolman (B) (D) Kelly and Rolter Festinger and Homans

18.

Who is the author of the book The Fifth Discipline: The art and science of the learning organisation? (A) (C) C. K. Prahlad Peter Segne (B) (D) Sumantra Ghosal Gary Hamel

19.

Which of the following perspectives of Organizational Development highlight the process of learning and change through imitation professionalization and compliance ? (A) (C) Contingency Institutional (B) (D) Population Ecology Resource Dependence

20. Assertion (A) : Reason (R) : 31. 32. 33. 34.

Job context factors, which are extrinsic in nature contribute to reducing job dissatisfaction rather then enhancing satisfaction. Human expectations are unlimited and continously occur.

Assertion is wrong, Reason is Right Assertion is right, Reason is wrong Both Assertion and Reason are wrong Both Assertion and Reason are right

21.

Match the following : (Method) (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (iii) (iii) (ii) (iv) (b) (i) (iv) (i) (iii) (c) (ii) (i) (iii) (i) (d) (iv) (ii) (iv) (ii) 10 Conciliation Collective Bargaining Investigation Adjudication (i) (ii) (iii) (iv) (Product) Report Award Settlement Agreement

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26.

Which of the following has not been provided under the provisions of the code of discipline ? Trade union recognition Unfair Labour practices Greivance handling Workers participation in management

27.

Which one of the following is a tripartite body ? Works Committee Canteen Management Committee Wage Board Joint Management Council

28.

Which of the following is not included under the concept of industrial relations ? Employer - Union Relations Employer - State Relations Employer - Customer Relations Employer - Union State Relations

29.

Which of the following codes aims to check the problem of trade union rivalries in India ? Code of discipline in industry Inter-union code of conduct Code of efficiency and welfare None of the above

30.

Who among the following defined trade unions as a continuous association of wage earners : (A) (C) S. D. Punekar Webbs (B) (D) Dankert V.V. Giri 12

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35.

Which among the following is not a short-term objective of trade unions ? Wage increase Enhancement of dearness allowance Social Security Establishment of a Socialist Society

36.

Which of the following is not a type of trade union ? (A) (C) Craft Union Company Union (B) (D) Stable Union Industrial Union

29. The first trade union in India was organised in : (A) (C) 1884 1918 (B) (D) 1890 1920

30. Who among the following was not a labour leader in India ? (A) (C) B. P. Wadia Raja Ram Mohan Roy (B) (D) N. M. Lokhande V. V. Giri

JJ.

Which of the following legislation cannot be included under the category of protective labour legislations ? Factories Act, 1948 Minimum Wages Act, 1948 Mines Act, 1952 Industrial Disputes Act, 1947

KK. The administration of the ESI Act, 1948 is done by which of the following machinery ? ESI Corporation Standing Committee Medical Benefit Council All the above J5506 14

26.

Which of the following is not a social security legislation ? Workmens Compensation Act ESI Act Employees Pension Scheme Maternity Benefit Act

27.

Among the following which cannot be said to be a statutory labour welfare facility under the factories Act, 1948 ? (A) (C) Canteen Creche (B) (D) Fist Aid Box Housing

35.

The provisions of leave with wages are found under : (A) (B) (C) (D) ESI Act Factories Act Workmens Compensation Act Maternity Benefit Act

36.

According to the industrial disputes Act, 1947 which of the following is not a public utility service ? (A) (B) (C) (D) Hotel and Restaurants Railways Post, Telegraph and telephone services Industry Supplying water, light and power to the public

37.

As per the payment of wages Act, 1936 no fine shall be imposed on any employed person who is under the age of : (A) (C) 14 years 16 years (B) (D) 15 years 18 years 16

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33.

Which of the following Articles of the Indian Constitution envisages that the state shall direct its policy, among other things, towards securing that there is equal pay for equal work for both men and women? (A) (C) Article Article 37 39 (B) (D) Article 38 Article 40

(C)

As per the Payment of Bonus Act, 1965 every employee shall be entitled to be paid by his employer, Bonus, provided he has worked in the establishment for not less than : (A) (C) 20 working days 60 working days (B) (D) 30 working days 180 working days

45.

Which of the following is not a settlement machinery under the Industrial Disputes Act 1947 ? Conciliation Officer, Board of Conciliation Labour Court Industrial Tribunal Indian Labour Conference and Standing Labour Committee

46.

Match the following : Contributors (a) (b) (c) (d) Code: (a) (A) (B) (C) (D) (iii) (iii) (ii) (iii) (b) (i) (iv) (iii) (ii) (c) (ii) (i) (i) (iv) (d) (iv) (ii) (iv) (i) 18 Robert Owen Mahatma Gandhi Beveridge Adarkar (i) (ii) (iii) (iv) Contribution Social Security Employee State Insurance Welfare Movement Trusteeship Theory

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42. Assertion (A) : In order to appease and placate the working class and their unions, welfare is a dope. Reason (R) : Welfare of workers is not a profitable investment as there will be no direct, immidiate and proportionate returns. Codes : (A) (B) (C) Both Assertion and Reason are right Assertion is wrong, Reason is Right Assertion and Reason are wrong Assertion is right and Reason is wrong

30.

Who is the author of the book Full employment in free society which is a treatise on social security (A) (C) A. C. Pigou William Beveridge (B) (D) Ricardo None of the above

32.

Sequence the following from the earliest to the latest : (A) (B) (C) (D) Gajendragadkar Commission First Factory Commission Whitely Commission Rege Committee

Codes : (A) (B) (C) (D) (ii) (iii) (ii) (iii) (iii) (ii) (iv) (i) (iv) (i) (iii) (ii) (i) (iv) (i) (iv)

33.

The central theme of paternalistic theory of labour welfare is : Welfare enhances workers efficiency Employees are treated as the guardians of the industrial property Workers are treated as members of the industrial family Welfare is a kind of investment

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20

46.

After all other factors of production are paid, wages are paid to labour from the left-out fund: is the theme of (A) (B) (C) (D) Subsistence theory Marginal Productivity theory Wage fund theory Residual claimant theory

47.

Give the correct sequence of the following : (i) Living Wage (ii) Minimum Wage (iii) Fair Wage (iv) Subsistence Wage

Codes : (A) (B) (C) (D) (iv) (iv) (ii) (ii) (i) (ii) (iv) (iv) (iii) (iii) (iii) (i) (ii) (i) (i) (iii)

48. Wage Boards evolve wage structure for : (A) (C) Single Firm One Industry (B) (D) Different Industries Nation as a whole

49. Which ILO convention is concerned with equal remuneration for equal work ? (A) (C) Convention No. 98 Convention No. 100 (B) (D) Convention No. 99 Convention No. 101

50. Which of the following is not a wage incentive plan ? (A) (C) Halsey Plan Barth System (B) (D) Rowan Plan Beveridge Plan

-oOo-

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LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple -choice questions, each question carrying two (2) marks. Attempt all of them. The first five questions are to be answered after reading the passage/case. Please read the passage and answer the question raised at the end. The four stages from motivation to demotivation. 1. Motivated Ineffective : When is an employee most motivated in the cycle of employment? When he joins an organisation. Why? Because he wants to prove that by hiring him, the employer made the right decision. He is motivated because he is new to the environment. He is ineffective because he does not know what to do. This is the stage when the employee is most open-minded, receptive and easy to mould to the culture of the organisation. Training and orientation become imperative. Unprofessional organisations have none or very poor orientation programmes. The first day on the job, the supervisor shows the new employee his place of work and tells him what to do and leaves. He teaches all the bad along with the good that he is doing. The new employee quickly learns all the mistakes the supervisor is making because that is what he has been taught. The organisation loses the opportunity to mould the individual to the culture of that organization. Professional organisations on the other hand, take special care to induct people into their organisation. If induction and orientation are done well, many potential problems would not surface at all. 2. Motivated Effective : This is the stage when the employee has learned what to do and does it with drive and energy. He has learned the trade and it reflects in his performance. Then he moves on to the next stage. 3. Demotivated Effective : After sometime the motivation level goes down and the employee starts learning the tricks of the trade. This is the stage when the employee is not motivated. He continues doing just enough so that the employer has no reason to fire him but he is really not motivated. This stage is detrimental to growth-most people in organisations fall into this third stage. A motivated professional learns the trade and leaves the tricks to cheats and crooks, but a demotivated employee starts sabotaging the company. His performance is marginal. He makes fun of the good performers. He rejects new ideas and spreads the negativity all around. Our objective is to bring them back to the second stage of motivated effective through training. An employee ought not to stay in the third stage too long; because from here either they move back to the second stage, which is being motivated and effective; or they move into the fourth stage. J5507 2

4.

Demotivated Ineffective : At this stage, the employer does not have much choice but to fire the employee, which may be the most appropriate thing to do any way at this point. Remember employers want the same thing as employees do. They want to succeed and improve business and if employees help in this objective, then they make themselves valuable and achieve their own success.

14.

According to the author, why is an employee motivated yet ineffective? As the initial hitch hinders him coming out openly and perform As he/she feels lost and unknown in the new system As he/she is new to the organisation and does not know what to do. None of the above

15.

If the orientation and induction programme is not done well, the organisation: Will have no impact May make up with the employee in the long run Will lose the opportunity to mould the new employee into the organisation culture. None of the above

16.

When an employee continues doing just enough so that the employer has no reason to fire him, while he/she has also learnt the tricks of the trade. This situation depicts which of the following? (A) (C) Motivated effective Motivated ineffective (B) (D) Demotivated Effective Demotivated ineffective

11.

Which of the following statements is true? A motivated professional learns the trade and leave the tricks to cheat and crooks. A demotivated professional learns the trade and leaves the tricks to cheat and crooks. A motivated employee may be sabotaging the organisation with marginal performance None of the above

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(v)

According to the author whether and how can an employee be brought back to the second stage : By warning him of consequences By imparting well designed training There is no way an employee who has reached the third stage None of the above

(vi)

The line organisation structure is also called as: (A) (C) Matrix Organisation Functional Organisation (B) (D) Scalar Organisation Horizontal Organisation

7.

Match the following: Group A (a) (b) (c) (d) Grapewine Units of Direction Time and Motion Study Budget (a) (A) (B) (C) (D) (iii) (ii) (iii) (iv) (b) (ii) (iii) (iv) (iii) (c) (iv) (i) (ii) (i) (d) (i) (iv) (i) (ii) (i) (ii) (iii) (iv) Group B Tool of control Scientific Management Form of Communication Management Principle

8.

Assertion (A) :

Communication is not merely transmission of information from one person to another; but also correct interpretation and understanding of the information. Wrong interpretation and lack of proper understanding communication may spoil the relationships. (B) (D) (A) is right but (R) is wrong (A) is wrong but (R) is right of

Reason (R) : (A) (C)

Both (A) and (R) are wrong Both (A) and (R) are right

9.

Which of the following is the techniques of the Human Resource Demand Forecasting? (A) (C) Ratio-Trend Analysis Managerial Judgement (B) (D) 6 Work-Study method All of the above

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10. Match the following: Group A (a) Point ranking method (b) Paid holidays (c) Provident fund (d) Job grading method (a) (b) (c) (d) (A) (iii) (iv) (ii) (i) (B) (iii) (ii) (i) (iv) (C) (ii) (i) (iii) (iv) (D) (i) (iv) (ii) (iii) 11.

(i) (ii) (iii) (iv)

Group B Non-Analytical method of job-evaluation Fringe benefits Analytical method of job-evaluation Perquisites

Match the year in which these Acts were promulgated. (a) (b) (c) (d) (A) (B) (C) (D) Group A The Payment of Wages Act The Minimum Wages Act The Payment of Bonus Act The Equal Remuneration Act (a) (b) (c) (d) (i) (iv) (iii) (ii) (ii) (iv) (i) (iii) (iii) (i) (iv) (ii) (i) (ii) (iii) (iv) (i) (ii) (iii) (iv) Group B 1948 1976 1936 1965

12. Assertion (A) :

Discipline is viewed as a condition within an organation whereby employees know what is expected of them in terms of the organisations rules, standards and policies and what the consequences are of breaches. Orderly behavior is not a formal group desire. Reason (R) : (A) (A) is right, (R) is wrong (B) (A) is wrong, (R) is right (C) Both (A) and (R) are wrong (D) Both (A) and (R) are right Consider the following punishments : (A) Warning or censure (B) Demotion (C) Fine and withholding of increments (D) Discharge and dismissal (A) (C) Which of the above fall under the minor punishments? (i) and (ii) (B) (i), (ii) and (iii) (i) and (iii) (D) (i), (ii) and (iv) 8

13.

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(F)

The goal of HRD system is to develop the capabilities of each employee as an individual and in relation to his or her present role in relation to his or her expected future role and dyadic relationship between employee and his/her supervisor. Both (A) and (B) None of the above

(G)

An organisation secretly tries to lure the employee of another organisation. It is called: (A) (C) Consulting Negotiating (B) (D) Poaching Persuading

21.

Arrange the following aspects of performance appraisal objectives in the proper sequence : to identify potential for promotion to help develop individuals to assess training needs to review past performance to set targets for future performance to audit the skills within an organisation (A) (B) (C) (D) (i) (i) (iv) (iv) (iii) (ii) (v) (iii) (iv) (iii) (vi) (ii) (vi) (v) (iii) (vi) (v) (vi) (ii) (v) (ii) (iv) (i) (i)

17.

Which of the following factors may be levelled as career anchor? (A) (C) Managerial competence Functional competence (B) (D) Creativity All the above

20.

Which of the following would be the correct sequence of various phases in performance coaching ? (i) (A) (C) Report building (iii) (i) (ii) (ii) (i) (iii) (ii) Exploration (B) (D) 10 (i) (ii) (iii) (iii) (iii) (ii) (i) Action Planning

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19.

Among the following, while is not the OD technique: (A) (C) Sensitivity training Delphi Technique (B) (D) M.B.O. Grid training and development

20. Match the following: Group A (a) (b) (c) (d) Efficiency Motivation Leadership Job satisfaction (a) (A) (B) (C) (D) (iii) (iii) (ii) (ii) (b) (ii) (iv) (iv) (iii) (c) (iv) (i) (i) (iv) (d) (i) (ii) (iii) (i) (i) (ii) (iii) (iv) Group B Country club Two factor theory Input output ratio hierarchy of needs

21.

Activity-Interaction-Sentiments theory of group formation was proposed by: (A) (C) Theodore Newcomb Elton Mayo (B) (D) Kart Lewin George C. Homans

17.

Find the right sequence of Kurt Lewins planned change (A) (B) (C) (D) Refreezing, Moving, Unfreezing Moving, Refreezing, Unfreezing Unfreezing, Moving, Refreezing Unfreezing, Refreezing, Moving

18.

Assertion (A) : Changes are effected in a planned manner after assessing the need for them and working out the details of when and how they should be carried out. Reason (R) : Unplanned changes may lead to crisis situation. (B) (D) 12 Both (A) & (R) are right Both (A) & (R) are wrong

(A) (A) is wrong, (R) is right (C) (A) is right, (R) is wrong J5507

24. Match the following: Group A (a) (b) (c) (d) (A) (B) (C) (D) Code of discipline Conventions Workers Participation in management Voluntary Retirement Scheme (a) (i) (ii) (iii) (iv) (b) (ii) (i) (iv) (iii) (c) (iii) (iv) (i) (ii) (d) (iv) (iii) (ii) (i) (i) (ii) (iii) (iv) Group B 20 Point economic programme Exit policy Indian Labour Conference ILO

25. Assertion (A) : Reason (R) : (A) (C) 38.

Industrial Relations have become more employer-dominated system in India after the introduction of new economic policy. The State has resorted to more and more of laissez-faire policy and the Unions have been marginalised. (B) (D) (A) is right, (R) is wrong (A) is right, (R) is right

(A) is wrong, (R) is wrong (A) is wrong, (R) is right

Set the following in the order in which they occurred in the development of Indian Industrial Relations system Tripartism Workers Participation in Management Giri approach Umbrella Legislation (A) (C) a c c a d b b d (B) (D) b d d b a c c a

K.

The relationship between Registration and Recognition of any trade union is: Both are independent Registration is a precondition to Recognition Recognition leads to Registration There is no relationship

L.

According to the Trade Union Act, who among the following can form the trade union: (A) (C) Permanent employees Contract Labour (B) (D) 14 Temporary employees All the above

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29.

Match the following theories of Trade Unionism with their contributors. Group A (a) (b) (c) (d) (A) (B) (C) (D) Class conflict theory Socialist Pattern theory Socio- Psychological context theory Trusteeship theory (a) (ii) (i) (iv) (iii) (b) (i) (ii) (iii) (iv) (c) (iii) (iv) (i) (ii) (d) (iv) (iii) (ii) (i) (i) (ii) (iii) (iv) Group B Robert Hoxie Mahatma Gandhi Sydeny and Beatrice Webb Karl Marx

30. The inter - union code of conduct was adopted in the year: (A) 34. 1956 (B) 1957 (C) 1958 (D) 1959

Assertion (A) : Unions in India suffer from factionalism and inter union rivalries. Reason (R) : The union democracy is strong enough to sustain these weaknesses. (A) (C) (A) is right, (R) is wrong (A) is wrong, (R) is wrong (B) (D) (A) is wrong (R) is right (A) is right, (R) is right

32.

In which year the first Factories Act was enacted? (A) 1948 (B) 1934 (C) 1881 (D) 1891

28.

Which of the following statements is false ? Worker under the Factories Act, means a person employed directly or by or through any agency (including a contractor) with or without the knowledge of the Principal employer. Adolescent under the Factories Act, means a person who has completed his fourteenth year of age but not completed eighteenth year. Cleanliness and overcrowding come under the provision of health under the Factories Act. Safety officers are to be appointed by every factory employing more than 1000 workers.

29.

The Employee State Insurance Act was enacted due to the suggestion of which of the following Committees ? (A) (C) Shiv Rao Committee Adarkar Committee (B) (D) Rege Committee None of the above

35. Assertion (A) : Reason (R) : (A)

The Workmens Compensation Act and the Employee State Insurance Act can operate simultaneously in any organisation. The ESI is comprehensive legislation and an employee cannot get same benefit under two Acts. (B) (A) is wrong and (R)is right

Both (A) and (R) are right

(C)

(A) is right and (R)is wrong

(D)

(A) and (R)are wrong

36. Who among the following is the principal officer under the ESI Act? (A) Director General of ESI (B) Medical Commissioner (C) 34. An Actuary (D) All the above

Provisions for admissible deductions from wages is provided under which of the following Acts ? (A) (C) The Minimum Wages Act The Payment of Bonus Act (B) (D) The Payment of Wages Act The Equal Remuneration Act

38.

Match the following subjects with relevant schedules of the Industrial Disputes Act. Group A (a) (b) (c) (d) (A) (B) (C) (D) Matters within jurisdiction of Labour Courts List of Public Utility Services Unfair Labour Practices Matters within the jurisdiction of Industrial Tribunals (a) (ii) (ii) (iii) (iv) (b) (i) (iii) (ii) (ii) (c) (iv) (i) (iv) (iii) (d) (iii) (iv) (i) (i) (i) (ii) (iii) (iv) Group B First Schedule Second Schedule Third Schedule Fifth Schedule

(D)

The provision of Protection of Persons; given in the Industrial Disputes Act is for which of the following reasons? For protecting the workers from accidents For protecting the workers from occupational diseases For protecting workers from union action for refusing to take part in illegal strikes. For protecting some selected workers from compulsory retirement

(E)

Which of the following is a bipartite body for dispute settlement under the Industrial Disputes Act. (A) (C) Board of Conciliation Works Committee (B) (D) 18 Labour Court Industrial Tribunal

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41.

Which of the following statements about the Trade Unions is not true? (A) Registered Union shall submit returns (B) Any two or more registered Trade unions may become amalgamated together (C) Trade Unions can raise political fund (D) Trade Unions do not enjoy any kind of immunities Match the following : Group A (a) Provision of Housing (b) The New Lanark experiment (c) Provision of Safety Officer (d) House keeping (a) (b) (c) (d) (A) (i) (ii) (iii) (iv) (B) (ii) (i) (iv) (iii) (C) (iii) (ii) (i) (iv) (D) (iv) (iii) (ii) (i)

42.

Group B (i) A place for everything and everything in place (ii) The Factories Act (iii) Robert Owen (iv) Plantation Labour Act

43. Assertion (A) :

Labour welfare provisions do not have motivational value as they come under the job context factors. Job context factors at the best act as hygiene factors reducing the degree Reason (R) : of dissatisfaction but not as promoter of satisfaction (A) (A) is right, (R) is wrong (B) Both (A) and (R) are right (C) Both (A) and (R) are wrong (D) (A) is wrong, (R) is right Which of the following does not relate to intra - mural labour welfare activity? (A) First aid boxes (B) drinking water (C) educational facilities for children (D) provision for canteens Which of the following are the agencies of labour welfare? (A) State and Union (B) State and Employer (C) State, Employer and Organised Labour (D) None of the above Under which legislation, provision of housing is provided? (A) The Factories Act (B) The Mines Act (C) The Dock Workers Act (D) The Plantation Labour Act 20

40.

41.

42.

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47. Assertion (A) : Inter - Industry and inter-sectoral wage differential are bound to exist due to technological, product and market differences. Reason (R) : It is not essential that skill differentials shall be considered important for wage differentials. 37. 38. 39. 40. (A) is right, (R) is wrong (A) is wrong, (R) is right Both (A) and (R) are right Both (A) and (R) are wrong

48.

Match the following : Theory (a) (b) (c) (d) Subsistence theory of wage Wage - fund theory Surplus value theory Marginal Productivity theory (a) (A) (B) (C) (D) (iv) (iii) (i) (iv) (b) (i) (iv) (ii) (ii) (c) (ii) (i) (iii) (iii) (d) (iii) (ii) (iv) (i) (i) (ii) (iii) (iv) Contributor Karl Marx J.B. Clark David Ricardo Adam smith

49. Any employer who is unable to pay ___________ to workers has no right to exist: (A) (C) Fair wage Living wage (B) (D) Minimum wage All the above

50. Minimum wages are fixed by : (A) (C) Trade Unions Appropriate government (B) (D) Employers Court of law

-oOo-

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22

Signature and Name of Invigilator

OMR Sheet No. : ...................................................... (To be filled by the Candidate)

1. (Signature) Roll No. (Name) (In figures as per admission card) Roll No. (In words) (Name) Test Booklet No. PAPERII J5 5 0 8 LABOUR WELFARE & [Maximum Marks : 100 INDUSTRIAL RELATIONS Number of Pages in this Booklet : 24 Number of Questions in this Booklet : 50 Booklet Number should be entered in the Instructions for the Candidates OMR Sheet and the OMR Sheet Number 1. Write your roll number in the space provided should be entered on this Test Booklet. on the top of this page. 4. Each item has four alternative responses 2. This paper consists of fifty multiple-choice marked (A), (B), type of questions. (C) and (D). You have to darken the oval as 3. At the commencement of examination, the indicated below on the correct response against question booklet will be given to you. In the each item. first 5 minutes, you are requested to open the Example booklet and compulsorily examine it as below : : A B C D (i) To have access to the Question Booklet, where (C) is the correct response. tear off the paper seal on the edge of this cover page. Do not accept a booklet 5. Your responses to the items are to be indicated in the Answer Sheet given inside the Paper I without sticker-seal and do not accept an booklet only. If you mark at any place other open booklet. than in the ovals in the Answer Sheet, it will (ii) Tally the number of pages and number not be evaluated. of questions in the booklet with the 6. Read instructions given inside carefully. information printed on the cover page. 7. Rough Work is to be done in the end of this Faulty booklets due to pages/questions booklet. missing or duplicate or not in serial 8. If you write your name or put any mark on any order or any other discrepancy should part of the test booklet, except for the space allotted for the relevant entries, which may be got replaced immediately by a disclose your identity, you will render yourself correct booklet from the invigilator liable to disqualification. within the period of 5 minutes. 9. You have to return the test question booklet to Afterwards, neither the question the invigilators at the end of the examination booklet will be replaced nor any extra compulsorily and must not carry it with you time will be given. outside the Examination Hall. (iii) After this verification is over, the Test Time : 1 hours]

2. (Signature)

10. Use only Blue/Black Ball point pen. 11. Use of any calculator or log table etc., is prohibited. 12. There is NO negative marking.

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P.T.O.

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) multiple-choice questions, each question carrying two (2) marks. Attempt all of them. Motivation is an effective instrument in the hands of management in inspiring the work force. It is the major task of every manager to motivate his subordinates or to create the will to work among the subordinates, it should also be remembered that a worker may be immensely capable of doing some work, nothing can be achieved if he is not willing to work. Creation of a will to work is motivation in simple but true sense of the term. In order to motivate workers to work for the organisational goals, the manager must determine the motives or needs of the worker and provide an environment in which appropriate incentives are available for their satisfaction. If the management is successful in doing so, it will also be successful in increasing the willingness of the workers for work. This will increase efficiency and effectiveness of the organisation. There will be better utilisation of resources and workers abilities and capacities. Higher motivation leads to job satisfaction of the workers which can reduce absenteeism labour turnover and labour unrest. This will create better industrial relations in the enterprise since there are opportunities in the organisation for the need satisfaction of the workers, they will be more committed to the organisation and the better work force will be willing to join the organisation. Motivation will also faster team spirit among the workers and increase their loyalty to work group. 1. Low motivation can lead to : (A) (C) increased turnover willingness to work (B) (D) increased productivity None of the above

13.

Which of the following statements is correct ? Need and motive of the worker are one and the same Job satisfaction is responsible for employee turnover Motive of an employee can be known by studying his needs None of the above

J5508

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(C) (D)

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P.T.O.

17.

Which of the following is not the function of the manager ? Motivating the workforce Providing monetary incentives to workers to make them work Building team spirit among workers Reducing distrust between the management and the employees

18.

Turnover in this passage refers to : Total money received by the organisation from sales of its goods Movement of people into and out of the establishment Number of workers leaving employment and being replaced Rate of production by a machine.

19.

Workers need to be motivated in order to : inspire them to increase their productivity promote fraternity among workers reduce labour turnover and labour unrest all of the above

20.

The Unity of Command principle of effective direction suggests : Unity among subordinates Same command to all A command must not be altered A subordinate accountable to only one superior

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3.

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4.

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6.

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J5508

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12.

Match List I (Management thinkers) with List II (Sequence of functions advocated by them ) and select the correct answer using the codes given below : List I (a) (b) (c) (d) Newman and Summer Henry Fayol Luther Gullick Koontz and ODonnel (i) (ii) (iii) (iv) List II Organising, planning, leading and controlling Planning, organising, commanding, coordinating and controlling Planning, organising, staffing, directing and controlling POSDCORB

Codes : (a) (A) (B) (C) (D) (i) (ii) (i) (ii) (b) (ii) (i) (ii) (i) (c) (iv) (iii) (iii) (iv) (d) (iii) (iv) (iv) (iii)

8.

Match the following : List I (a) (b) (c) (d) Staff Executives Directing Line Executives Staffing (i) (ii) (iii) (iv) List II Advisory function Manpower development Guiding function Managerial authority

Codes : (a) (A) (B) (C) (D) (i) (i) (ii) (ii) (b) (iii) (iv) (iii) (i) (c) (iv) (iii) (iv) (iii) (d) (ii) (ii) (i) (iv)

4.

A special kind of plan formulated in order to meet the challenge of competitors is called : (A) (C) Strategy Programme (B) (D) 6 Single use plan Project

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7.

I L( 4 6 II L&Q ,.&68&R6 , & & 4 + + 4& I (a) (b) (c) (d) : & & , W (i) (ii) (iii) II + 5 &!&5& &'& &!&5 + 55 &'& &!&5 + 5& .5 && &'& S (

+XP!+USO(iv)

(a) (A) (B) (C) (D) (i) (ii) (i) (ii)

(b) (ii) (i) (ii) (i)

(c) (iv) (iii) (iii) (iv)

(d) (iii) (iv) (iv) (iii)

8.

&& & I (a) (b) (c) (d) : . && .& . .4 & .& (i) (ii) (iii) (iv) II . ( . !& { . .. (

(a) (A) (B) (C) (D) (i) (i) (ii) (ii)

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(c) (iv) (iii) (iv) (iii)

(d) (ii) (ii) (i) (iv)

9.

+ 4& && & . Y !& (A) (C) '& &J& (B) (D) +P!&L!&6 !HL !&6

J5508

P.T.O.

9.

Directing function of management includes : Issuing orders to subordinates Supervising subordinates Guiding and teaching subordinates All the above

10.

Approaches to job design includes : Engineering approach Human approach The job characteristic approach All the above

11.

Formula for Labour Turnover rate is : Labour Turnover5 Temporary total loss 3100 (A) Temporary partial loss Labour Turnover 5 Permanent total loss 3100 (B) Permanent partial loss

Labour Turnover5

Number of employees left during a specified period Average number of employees during the same period

3100

(C)

(D) Labour Turnover5Number of employees present3100 Number of employees left

13.

Bonus is paid from : (A) (C) Gross profit Allocable surplus (B) (D) Available surplus None of the above

J5508

10.

(. &&& (A) (B) (C) (D) &,+P! & &,+.;'& &,+..& ;'& .{ &

11.

.L!O(6 +L '+6+ (A) (B) (C) (D) ! & + & .L!O(6 JX .{ &

12.

#' .. S fl (A) S S fl (B) 5 S flC fl U U (C) fl 5 fl U UU 3 100 3 100 5 3 100

S U (D) fl 5 UU 3 100

13.

(& + ! (A) L 6& (B) ?

(C) J5508

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(D) 9

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14. Assertion (A) : National minimum wage policy for unorganised workers can bring uniformity in rate of minimum wages in all the states. Reason (R) : Uniformity in rate of minimum wages cannot be maintained in all the states. Codes : (A) (B) (C) (D) (A) is right, (R) is wrong Both (A) and (R) are wrong Both (A) and (R) are right (A) is wrong, (R) is right

15.

Under job Evaluation techniques ranking method includes : (A) (C) Simple ranking Paired comparison (B) (D) Ranking the key jobs All the above

16.

Match the following : List I (a) Job specification (i) List II Procedure for determining duties and skills for a job and the kind of person required to perform List of Jobs duties, responsibilities, reporting, relations, working conditions List of jobs human requirements in terms of education, skills, personality etc.

(b) (c) (d)

Career Job analysis Job description

(ii) (iii)

(iv) The occupational positions a person has had over many years

Codes : (a) (A) (B) (C) (D) J5508 (i) (i) (iii) (iv) (b) (ii) (iii) (iv) (iii) (c) (iii) (ii) (i) (ii) (d) (iv) (iv) (ii) (i) 10

22.

Which of the following is (are) the goal(s) of HRD ? Attracting people to organisation and retaining them Maximising performance in assigned roles Maximising performance in future roles All the above

23.

The influence of raters general impression on ratings of specific rate qualities is called : (A) (C) Halo effect Leniency (B) (D) Central tendency Howthorne Effect

21.

A voluntary group of workers, to examine work-related problems that affect quality of output, is called : (A) (C) Quality of work life Quality circle (B) (D) Quality team All the above

35.

Restructuring of job content and division of responsibility between jobs to increase the amount of responsibility is called : (A) (C) Job enlargement Job analysis (B) (D) Job enrichment Job evaluation

21. The Tri-dimensional grid was developed by : (A) (C) Fayol F. W. Taylor (B) (D) Gullick Reddin

22. Who gave Theory X and Theory Y of motivation ? (A) (C) J5508 Maslow Mc Gregor (B) (D) 12 Herzberg Kurt Lewin

19.

__________ is the third person acting as a catalyst, who assists in the achievement of the smooth introduction and implementation of change. (A) (C) Change manager Change player (B) (D) Change supervisor Change agent

31.

What is the correct sequence of stages of group development ? Norming Forming Storming (i), (ii) and (iii) (ii), (iii) and (i) (iii), (ii) and (i) None of the above

LL. The main objective of workers participation in management is __________. To promote increased productivity for the advantage of organisation, workers and society at large To develop, enhance and utilise resources effectively To improve various skills of workers in organisation To respond to the members demands both formally and informally

MM. As per the Industrial dispute Act. 1947 the constitution of works committee is mandatory if the number of workers are : (A) (C) 200 or more 300 or more (B) (D) 100 or more None of the above

27. Temporary cessation of work by a group of workers is called : (A) (C) J5508 Strike Lockout (B) (D) 14 Gherao None of the above

34.

The inability of an employer to provide employment due to shortage of power, rawmaterial and breakdown of machinery is called __________. (A) (C) Retrenchment Lay off (B) (D) Lockout None of the above

(D)

Which of the following is/are the essence of model grievance procedure ? Settlement at the lower level Settlement as expeditiously as possible Settlement to the satisfaction of the aggrieved All the above

(E)

Intra-Union rivalry means : Rivalry between unions Rivalry within the same union Rivalry between unions and management Rivalry between unions and government

(F)

UTUC was formed in the year : (A) 1949 (B) 1984 (C) 1920 (D) 1947

32.

Who is the President of INTUC ? (A) (C) Sanjeeva Reddy Sitaram Etchuri (B) (D) Dutta Samanth S. R. Kulkarni

35.

Arrange the following in the order they appeared. Use the codes given below : First Labour Legislation I. L. O. Indian Constitution E. S. I. Corporation (A) (B) (C) (D) (iv) (i) (ii) (i) (ii) (ii) (i) (ii) (iii) (iii) (iv) (iv) (i) (iv) (iii) (iii) 16

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41.

Arrange the following Acts in the order they were enacted. Use the codes given below : (A) (B) (C) (D) (A) (B) (C) (D) Workmens Compensation Act Maternity Benefit Act Factories Act Equal Remuneration Act (i) (i) (ii) (iv) (iii) (iv) (iii) (ii) (ii) (iii) (iv) (iii) (iv) (ii) (i) (i)

44.

Which of the following is not correct ? (A) (B) (C) (D) Both the Central and State Governments can enact labour laws Only the Central Government can enact labour laws Only the State Government can enact labour laws None of them can enact labour laws

45.

Which of the following statements is wrong ? (A) (B) (C) (D) Part IV of the Indian Constitution deals with the Directive Principles of State Policy Employees State Insurance Act was enacted in the year 1948 Factories Act, 1948 comes under the category of Social Security Legislations Social Assistance is contributory in nature

46.

Which of the following statements is not correct ? (A) (B) (C) (D) The basic objective of labour laws is to protect interest of both parties in industry Labour laws protect only the interest of working class Labour laws control the behaviour of both the parties in industry Labour laws protect the interest of employers only 18

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Which of the following statements relating to the Trade Unions Act is correct ? (B) (C) (D) (E) A registered trade union cannot constitute a separate fund for political purposes Any person who has attained the age of fourteen years may be a member of a registered trade union A person who has not attained the age of eighteen years shall be disqualified for being chosen as an office-bearer a union The general fund of a union cannot be spent for payment of salaries to office-bearers of the union

The Industrial Employment (Standing Orders) Act, 1946 is applicable to every establishment wherein __________ workmen are employed. (A) 50 (B) 70 (C) 80 (D) 100

40.

Which schedule of the Industrial Disputes Act, 1947 gives the list of public utility services ? (A) (C) First Schedule Third Schedule (B) (D) Second Schedule Fourth Schedule

41. The Equal Remuneration Act was enacted in the year __________. (A) 1972 (B) 1974 (C) 1976 (D) 1977

41.

Which of the following statements relating to the Payment of Wages Act is not correct ? (a) (b) (c) (d) The Act was enacted in 1936 Under this Act payment of wages cannot be made fortnightly The Act has provision for authorised deductions from wages Under this Act, the definition of Employed Person includes the legal representative of a deceased employee

42.

Trusteeship theory of labour welfare was proposed by : (A) (C) M. K. Gandhi Bal Gangadhar Tilak (B) (D) 20 V. V. Giri Jawaharlal Nehru

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38.

Employers are required to provide a creche if the number of women workers employed in factory is : (A) (C) more than 50 more than 100 (B) (D) more than 30 more than 150

(e)

Welfare programmes undertaken outside the organisation are called : Statutory welfare programme Intra mural welfare programmes Extra mural welfare programmes Non statutory welfare programmes

(f)

ILO was formed in the year : (A) 1919 (B) 1947 (C) 1951 (D) 1926

47. Wages expressed in terms of money are called : (A) (C) Nominal wages Wage scales (B) (D) Real wages Fringe Benefits

48. The Residual Claimant Theory of Wages was propounded by : (A) (C) Karl Marx David John (B) (D) David Ricardo Francis A. Walker

49. If a wage rate is determined by job evaluation, it is called : (A) (C) Real wage Piece - rate (B) (D) Standard wage rate Time - rate

50. The committee on Fair Wages was appointed in India in the year __________. (A) 1946 (B) 1947 (C) 1948 (D) 1949

-oOo-

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22

LABOUR WELFARE AND INDUSTRIAL RELATIONS / LABOUR AND SOCIAL WELFARE / HUMAN RESOURCE MANAGEMENT PAPERII Note : This paper contains fifty (50) objective-type questions, each question carrying two (2) marks. Attempt all of the questions. 1. Match the following : Proponents (a) F. W. Taylor (b) Elton Mayo (c) William Ouchi (d) Rensis Likert (a) (b) (c) (A) (ii) (iv) (iii) (B) (iii) (ii) (iv) (C) (i) (iii) (ii) (D) (iii) (iv) (i)

(i) (ii) (iii) (iv) (d) (i) (i) (iv) (ii)

Management thought Systems theory Z theory Scientific Management Human Relations

3.

Arrange the following phases of Hawthorne experiment in the sequence in which they were held : (A) Bank wiring observation test room (B) Mass interviewing programme (C) Illumination experiment (D) Personal counselling (E) Relay Assembly test room experiment (A) (B) (C) (D) (v) (iii) (iii) (iv) (i) (v) (i) (iii) (ii) (ii) (ii) (i) (iii) (i) (v) (ii) (iv) (iv) (iv) (v)

3.

Arrange the following steps in the planning process in which they occur : (i) Establishing objectives (ii) Determining planning premises (iii) Analyzing opportunities (iv) Evaluation (v) Identifying alternatives (vi) Selection (vii) Review (viii) Implementation (A) (iii) (i) (ii) (v) (iv) (vi) (viii) (vii) (B) (i) (iii) (ii) (iv) (vi) (v) (vii) (viii) (C) (ii) (i) (iii) (v) (vi) (viii) (iv) (vii) (D) (iii) (ii) (v) (i) (iv) (vi) (vii) (viii) 2

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4.

Assertion : Reason : (A) (B) (C)

Organizations embody authority, responsibility , and communication structures. All these structures can be delegated in a top- down flow.

Assertion and Reason are wrong Assertion is wrong and Reason is correct Assertion is right and Reason is wrong Assertion and Reason are right

13.

Gangplank theory of communication advanced by Henry Fayol is an example of : (A) (C) Downward Communication Upward Communication (B) (D) Lateral Communication Network Communication

(vii) The provision of Grievance settlement Authority is provided in which of the following Acts ? The industrial employment (standing orders ) Act The Factories Act The Industrial Disputes Act The Trade Unions Act

(viii) When the Personnel Department performs all the core functions and its head reports directly to the CEO, then such department is called : Independent Splitfunction Department Staff Co-ordinated Extended Department Independent Integrated Department Split-function , Staff-coordinated Department

(ix)

Which of the following is not a method of recruitment ? (A) (C) Scouting Advertisement (B) (D) Employment exchanges Application Blank

9.

Wage survey method is used for getting information regarding : (A) (C) Prevailing Wages Dearness Allowance (B) (D) 4 Variable Pay All the above

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10. Which model of HRM highlights the interests of all the stakeholders ? (A) (C) Wanwick Model Legges Model (B) (D) Storeys Model Harward Model

11. Which of the following is not a simulation technique of development ? (A) (C) 12. In - Basket T - group (B) (D) Case study Management games

Match the following expressions with the ego states mentioned against them : Expressions (a) (b) (c) Rationality Fantasising Demonstrating (a) (A) (B) (C) (A) (i) (ii) (iii) (b) (ii) (i) (ii) (c) (iii) (iii) (i) (i) (ii) (iii) Ego states Parent Child Adult

None of the above

13.

The subjective probability of efforts resulting in the outcome (the first level outcomes), is known as : (A) (C) Expectancy Incentive (B) (D) Instrumentality None of the above

14.

Which of the following is the correct sequence of career development stages ? (i) (ii) (iii) (iv) (v) (A) (B) (C) (D) Mid career Late career Exploration Decline Establishment (i) (ii) (i) (iii) (ii) (iii) (iv) (v) (iii) (i) (v) (i) (iv) (v) (ii) (ii) (v) (iv) (iii) (iv) 6

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45.

In OCTAPAC instrument of HRD culture , the words O, T, and P stand for : (A) (B) (C) (D) Openness, Team, and Performance Organisation, Training, and Potential Opinion, T-Group, and Probability Openness, Trust, and Pro-action

46.

Reinforcement given by removing a noxious or undesirable stimulus from the environment is known as : (A) (C) Positive Reinforcement Punishment (B) (D) Negative Reinforcement None of the above

43.

Match the names of the Behavioural scientists and their contributions given in the ListA and B ListA (a) (b) (c) (d) Mayo E. and Roethlisberger F. J. Mc. Gregar D. Likert R. Kelly J. (a) (A) (B) (C) (D) (iv) (ii) (iii) (iv) (b) (i) (i) (i) (i) (c) (ii) (iv) (ii) (iii) (d) (iii) (iii) (iv) (ii) (i) (ii) ListB Theory X and Y Michigan study an leadership style

(iii) Trait Theory of leadership (iv) Hawthorne effect

18. Assertion (A) : Reason (R) : 26. 27. 28. 29. J5509

The content theories of motivation assume a direct relationship between Job satisfaction and improved performance. Job satisfaction does not necessarily lead to work performance.

(A) is True (R) is False (A) is False (R) is True Both (A) and (R) are False Both (A) and (R) are True, (R) is not the correct explanation of (A) 8

42.

If the change is plotted on two axis of Time and difficulty involved in change then which of the following would be the correct sequence of change taking place in shortest time and difficulty to maximum period and difficulty ? (A) (B) (C) (D) (E) (A) (B) (C) (D) Group Behaviour Individual Behaviour Organisational Behaviour Knowledge Attitude (iv) (i) (ii) (iv) (v) (ii) (iii) (v) (iii) (iv) (i) (ii) (ii) (iii) (v) (i) (i) (v) (iv) (iii )

20.

Which of the following is one of the process Theories of motivation ? (A) (C) Alderfers E R G Theory Manifest need Theory (B) (D) Achievement motivation Theory None of the above

47.

Which of the following factors is helpful in promoting peaceful industrial relations ? (A) (B) (C) (D) Mutual understanding Freedom of expression Freedom of Association and collective Bargaining All the above

48.

Which of the following is not true in regard to the approaches to industrial Relations ? (A) (C) Giri Approach Nehru Approach (B) (D) 10 Dunlop Approach Gandhi Approach

J5509

46.

Arrange the following dispute settlement methods in order of their applications : (A) (B) (C) (D) (A) (B) (C) (D) Conciliation / Mediation Adjudication Voluntary Arbitration Collective Bargaining (iv) (iv) (i) (i) (i) (iii) (iv) (iii) (iii) (ii) (iii) (iv) (ii ) (i) (ii ) (ii )

47.

The scheme of workers participation in Management was introduced by Government of India in . (A) (C) 1965 1985 (B) (D) 1975 1995

48.

The code of discipline implemented by the central Government was : Voluntary in nature Compulsory in nature Partly voluntary and partly compulsory

49.

None of the above The most important year in the history of Indian Trade Union Movement has been : (A) (C) 1920 1940 (B) (D) 1922 1947

27.

The primary source of income for the union is : (A) (C) Membership subscription Sale of periodicals (B) (D) Donations Other sources

28.

Who among the following will not be regarded as an outsider in trade union ? (A) (C) Political leader Lawyers (B) (D) 12 Persons working in other industry Ex - employees

J5509

44.

The provision regarding political fund under the trade union Act, 1926 is : Creation of political fund is compulsory It is optional It is partly compulsory and partly voluntary None of the above

45.

Match the following Theories of trade unionism with the contributors who propagated them : Theory of Trade Unionism (a) (b) (c) (d) Industrial Democracy Theory Scarcity - consciousness Theory Socio - Psychological Theory Class collaboration and harmony Theory (a) (A) (B) (C) (D) (iv) (iii) (i) (ii) (b) (ii) (iv) (iii) (i) (c) (iii) (ii) (iv) (iii) (d) (i) (i) (ii) (iv) (i) (ii) (iii) (iv) Contribution M. K. Gandhi Robert F. Hoxie Sydney and Beatvice webbs Selig Pearlman

31.

Who had propagated social engineering in industrial jurisprudence : (A) (C) Roscoe pound Both A and B (B) (D) Ehilrich None of the above

32.

The international labour code consists of : (A) (B) (C) (D) The conventions and Recommendations of I. L. O The proposals submitted by the member countries The opinions of the U. N. O All the above.

33.

The number of bipartite committees as provided under the factories Act, 1948 : (A) (C) 1 3 (B) (D) 14 2 4

J5509

34.

According to the workmens compensation Act, 1923 for calculating the compensation the maximum salary slab amount , the management can consider is : (A) (C) Rs 2000/Rs 4000/(B) (D) Rs 3000/Rs 5000/-

35.

According to the employees state insurance Act 1948, the wage ceiling is : (A) Rs 7500/(B) Rs 8000/-

36.

(C) Rs 9000/(D) Rs 10000/Which of the following is not a part of the Trade unions Act, 1926 ? (A) (B) (C) (D) Registration of trade unions Rights and Liabilities of Registered Trade unions Cancellation of Registration Recognition of Trade union

37.

Special provisions relating to lay - off retrenchment and closure will apply where not less than : (A) 50 Workmen were employed (B) 100 Workmen were employed

38.

(C) 300 Workmen were employed (D) 500 Workmen were employed Which of the following in valid under the industrial disputes Act 1947 with regard to Arbitration Award : (A) (B) (C) (D) It shall become enforceable on the expiry of 30 days from the date of its publication It shall not become enforceable on the expiry of 30 days from the date of its publication Partly A and partly B The Act is silent about it.

39.

MNCs in India are repeatedly demanding change in which of the following provisions under the industrial Disputes Act ? (A) (B) (C) (D) Provisions relating to public utility service Strikes and Lockouts Unfair Labour practices Lay- off , Retrenchment and closure 16

J5509

40.

An employer has submitted draft standing orders to certifying officer for certification. Mean while which of the following will be applicable : (A) (B) (C) (D) Nothing will be applicable there Certified standing orders of any other similar organization Model standing orders None of the above

41.

Who opined that the Labour Welfare officer should not merely remain looking after the interests of the management , but also consider they are custodians of the rights and privileges of the workers ? (A) (C) G. L. Nanda Morarji Desai (B) (D) V. V. Giri M. K. Gandhi

42.

The welfare is a state of living of an individual or a group in desirable relation to the total environment , animate and inanimate , according to : (A) (C) K. N. Vaid M. V. Moorthy (B) (D) A. M. Sharma S.D. Punekar

43.

Match the following : Welfare funds (a) (b) (c) (d) Coal Mines Welfare Fund Act The Mica Mines Welfare Fund Act The Iron Ore Mines Labour Welfare Fund Act The Lime Stone And Dolomite Welfare Fund Act (a) (A) (B) (C) (D) (ii) (iv) (ii) (iv) (b) (iii) (ii) (iv) (iii) (c) (i) (iii) (i) (ii) (d) (iv) (i) (iii) (i) 18 Mines Labour (i) (ii) (iii) (iv) Years 1973 1961 1946 1947

J5509

LABOURWELFARE Paper II Note : This paper contains fifty (50) objective type questions, each question carrying two (2) marks. Attempt all the questions. 1. Arrange the phases of Hawthorne Experiments in their proper sequence : (a) (b) (c) (d) (e) (A) (B) (C) (D) 2. Relay Assembly Test Experiment Room 4. Premature evaluation of message takes place due to (A) Semantic Barriers (B) Psychological Barriers (C) Organizational Barriers (D) None of the above 5. Which of the following is/are new challenge/s in the field of human resource management ? (A) Rightsizing (B) Outsourcing (C) Diversity Management (D) All the above 6. Which of the following source is the most relevant for recruitment of managerial personnel ? (A) Employment Exchange (B) Advertisement (C) Gate Hiring (D) Trade Unions 7. What is broad-banding ? (A) Clubbing manpower structure (B) Integrating information system (C) Flexible pay-banding allowing grade mobility based on performance (D) None of the above 2 D-55-10

Bank Wiring Observation Test Room Mass Interviewing Programme Illumination Experiment Counselling (b), (c), (d), (a), (e) (c), (d), (b), (e), (a) (d), (a), (c), (b), (e) (d), (c), (b), (a), (e) of

The principle of Unity Command is violated in (A) (B) (C) (D) Functional Organization Informal Organization Matrix Organization All the above

3.

Coordination and cooperation are (A) (B) (C) (D) two different things one and the same dependent on each other more or less convey the same meaning

Paper-II

5.

Organize the following steps in job evaluation in the sequence of their occurrence : (i) (ii) Preparing key benchmarking job Selecting comparable compensable factors or and

(iii) Job analysis data (iv) Administration of Position Analysis Questionnaire (c), (a), (b), (d) (a), (c), (d), (b) (a), (c), (b), (d) (b), (c), (a), (d)
9. Who is associated with The Human Capital Approach of HRD ?

12. Training Evaluation at Reaction, Learning, Job behaviour and results levels is the model advanced by (A) Donald Kirkpatrick (B) Goldstein (C) Brinkerhoff (D) Phillips

13.

(A) (B) (C) (D) 10.

Dalton E. McFarland T.W. Schultz T.V. Rao Rensis Likert

14.

When the career progression stagnates at a point, it is called (A) (B) (C) (D) Career Resilience Career Anchor Career Insight Career Plateau

11.

Cousin Lab, Stranger lab and Family lab are terms associated with which OD technique ? (A) (B) (C) (D) Survey Feedback Managerial Grid Sensitivity Training Process Consultation 4

Which of the following statements is not true about Performance Appraisal ? (A) Key performance areas are developed for role clarity. (B) Key result areas are developed for accountability. (C) KSA stand for knowledge, skill and attitude. (D) Attributes and traits are of no importance in Performance Appraisal. Match the following : Leadership Leadership Theory Factors (a) Contingency (i) Personal Theory vision and energy (b) Trait Theory (ii) Personal drive, desire to lead, personal integrity (c) Charismatic (iii) Leaders Theory position power, task structure and leader member relations (b) (c) 12. (i) (iii) (ii) (B) (iii) (ii) (i) (C) (ii) (iii) (i) (D) (i) (ii) (iii) D-55-10

Paper-II

15. In which of the following transactions, stimulus and response are parallel ? Cross Transactions
Complementary Transactions

27.

Ulterior Transactions All the above 22. In Vrooms theory, motivation is expressed as Valence + Expectancy Valence Expectancy Valence Expectancy Valence Expectancy 23. Which of the following is not among the actions for change ? Changing Forcing Unfreezing Refreezing 24. Formulation of rules and their implementation are the bread and butter of industrial relations is commented by John T. Dunlop Alvin W. Gouldner Allan Flanders Kochan 30. 29. 28.

The term Conjunction is a state of relationship under which the parties, instead of offering their best, offer the least in the absence of which the relationship will break, is developed by Ian Clegg Neil W. Chamberlain E. Durkheim P.A. Kochan In Industrial Disputes Act, 1947; which one of the following is not an adjudication Machinery ? Labour Court Industrial Tribunal National Tribunal Court of Enquiry Which one of the following does not come under the schemes of workers participation in management, 1975 & 1977 ? Joint Management Council Shop Councils Joint Councils Unit Councils The primary function of I.L.O. is to formulate the international labour standards in the shape of Conventions only Recommendations only Both (A) and (B) None of the above

30.

There is only one source of authority management. They own and, therefore, they control is the argument of (A) (B) (C) (D) Pluralists Radicalists Trusteeship Unitarists

55.

The first union led by Maniben Kara and Kamala Sinha (two women) in India was HMS INTUC AITUC BMS

55.

The Bombay Mill Hands Association under the Presidentship of N.M. Lokhande which is often referred to as the starting point of the Indian Labour Movement, was established in

56.

According to the Factories Act, 1948, which of the following is correct ? 8 hours a day and 48 hours a week 9 hours a day and 54 hours a week 9 hours a day and 48 hours a week 8 hours a day and 56 hours a week

(A) (B) (C) (D)

1878 1879 1890 1891

56.

Which of the following is not regarded as Trade Union Weapon ?

57.

(A) (B) (C) (D)

Strike Check-off Picketing Boycott

Which of the following benefits is not found under the Employees State Insurance Act, 1948 ? Sickness Benefit Maternity Benefit Childrens Allowance Dependents Benefit

57.

Which of the following is not long term objective of Trade Union ? (A) Establishment Society (B) (C) of Socialist

58.

Which of the following is based on contributory principle ? Maternity Benefit Act, 1961 E.S.I. Act, 1948 Workmens Act, 1923 Compensation

Nationalisation of Industries Parliament of Proletariate

(D) Higher Wages and Short hours of work

Paper-II

Old Age Pension Scheme 8 D-55-10

34.

Indian Constitution was amended to incorporate which of the following Provision ? Payment of Bonus Workers Participation Management Provision of Gratuity None of the above in

48.

An employer has submitted Draft Standing Orders to the certifying officer for certification. Which of the following will apply till the final certified standing orders become enforceable ? (A) Nothing will apply (B) Model Standing Orders

35.

Which of the following legislations makes Provision of 240 days of service equivalent to one year continuous service ? The Payment of Wages Act The E.S.I. Act The Industrial Disputes Act The Minimum Wages Act
49.

(C) Certified Standing Order of similar organization in that locality (D) It will be decided by the employer.

36.

The scope and coverage of which of the following legislations was recently extended to cover workers drawing wages upto 15,000 per month ? Maternity Benefit Act Industrial Disputes Act E.S.I. Act
Shops and Establishments Act

There shall be delegation of authority in the welfare fields, either by election to committees, or by proper nomination, according to

(A) Principle of Timeliness (B) Principle of Accountability

(C) Principle of Evaluation and Assessment (D) Principle of Responsibility

50. 37. Employment Exchanges (Compulsory Notification of Vacancies) Act, 1959 and Apprenticeship Act, 1961 represent which of the following types of labour legislations ? Protective Legislation Regulative Legislation Social Security Legislation None of the above
Paper-II

The need for imparting necessary education to workers in India had been emphasised first by (A) The Royal Commission on Labour (B) The Indian Commission (C) The Labour Committee Industrial Investigation

(D) None of the above 10 D-55-10

Labour Welfare and Industrial Relations, Labour and Social Welfare, Human Resource Management Paper II
Note : This paper contains fifty (50) objective type questions, each question carrying two

(2) marks. Attempt all the questions. 1. Which of the following organisations is generally a combination of functional and project patterns of departmentation ? (A) Line and staff organisation (B) Matrix organisation (C) Functional organisation (D) All the above A guideline that channels decision making is called a : (A) Strategy (B) Policy (C) Budget (D) Programme Match the following : Approach to Characteristics Management (a) Management (i) Focus on science leadership and approach motivation (b) Situational (ii) Managerial approach practices depend on circumstances (c) Interpersonal (iii) Use of behaviour mathematical approach symbol and relationship (d) System (iv) Recognising approach importance of inter-relatedness of management functions and sub systems. (a) (b) (c) (d) (A) (i) (ii) (iii) (iv) (B) (ii) (iii) (i) (iv) (C) (iii) (ii) (i) (iv) (D) (iii) (ii) (iv) (i) 2 4. Semantic barriers in communication occur due to : (A) Personality problems (B) Language problems (C) Attitude problems (D) All the Above 5. Who among the following undertook the famous Hawthorne experiments ? (A) Elton Mayo and Blake (B) Elton Mayo Roethlisberger and

2.

3.

(C) Elton Mayo, Roethlisberger, Blake (D) Elton Mayo, Roethlisberger, Blake and Juran 6. Which of the following is true in case of methods of Job analysis information ? (A) The interview (B) Questionnaire (C) Observation Diary (D) All the above 7. Which of the following is not a type of test pertaining to selection procedure ? (A) Aptitude Test (B) Achievement Test (C) Situational Test (D) Statistical Test D-55-11 and Participant

Paper-II

6.

Arrange the following in a proper sequence to show selection procedure : (i) Medical Test (ii) Screening of applications (iii) Interview (iv) Application of Psychological Test (v) Written Test (vi) Checking of references
(vii) Issuance of Appointment letter

13.

The doctrine of Quality Circle got popularity in which of the following countries : U.S.A India Japan U.K Under the equity theory of motivation, equity occurs when : (A) Person's outcomes < Other's outcomes
Person's inputs Other's inputs

14.

(A) (B) (C) (D)

7.

b, e, d, c, f, a, g e, d, b, c, a, g, f d, b, e, c, a, g, f f, a, g, b, c, d, e

(B) (C) (D)

Person's outcomes > Other's outcomes Person's inputs Other's inputs Person's outcomes = Other's outcomes Person's inputs Other's inputs

Introducing the new employee to the job, location, surroundings is called (A) Placement (B) Job design (C) Recruitment (D) Induction

Person's outcomes Person's inputs Others outcomes

Other's inputs

8.

Fish-bone Analysis is used in which of the following : (A) Collective bargaining (B) Quality circles (C) Quality of work life (D) Training and Development
Onthejob training does not include :

15. In Black and Moutons Managerial Grid, the task style represents : (A) High concern for people and low concern for production. (E) High concern for people and high concern for production. (F) Low concern for people and low concern for production. (G) High concern for production and low concern for people. 2 Group norms are strongly enforced by groups if they (A) aid in group survival (B) simplify expected behaviour of members (C) express central values of the group (D) All the above
Which of the following is correct about Organisational Development ?

9.

(A) (B) (C) (D) 10.

Coaching Job rotation Under study The case study an

3

MBO was popularised as approach to planning by : (A) P.F. Drucker (B) Henry Fayol (C) F. W. Taylor (D) None of the above

(A) It is a planned change (B) It aims at problem solving

(C) It is focused primarily on human and social relationships

(D) All the above

Paper-II

D-55-11

23.

Which of the following contributes in promoting healthy industrial relations in an organization ? Compulsory Arbitration Adjudication Collective Bargaining Voluntary Arbitration
In which of the following an Individual Dispute can not take the form of Industrial Dispute without the help of the Trade Union ?

13.

Which of the following directly aims to control inter and intra union rivalry in India ? The Industrial Dispute Act, 1947
Code of Discipline in Industry Inter-Union Code of Conduct

24.

Trade Unions Act, 1926 14. Arrange the following in a proper sequence according to the year in which they came into existence : a. Indian Labour Conference b. Defence of India Rules
c. Industrial Disputes Act

Termination Dismissal / Discharge Retrenchment Promotion 25. The Code of Discipline makes provisions for which of the following : Unfair Labour practices Grievance redressal Recognition of Trade Union All the above
Which one of the following methods is regarded as the most ideal for settlement of Industrial Dispute ?

d.

Scheme of Labour Management Co-operation (Joint Management Councils) First National Commission on Labour Workers participation in management in Industries Second National Commission on Labour a, c, d, e, f, g, b b, a, c, d, e, f, g c, d, e, f, g, a, b d, e, f, g, a, b, c

20. 21.

26.

22.

Adjudication Mediation / Conciliation Collective Bargaining Voluntary Arbitration 27. Which of the following is not a Trade Union method as described by Webbs ? Mutual Insurance Strike Collective Bargaining Legal enactment 6

37.

First time the May Day was celebrated in India in : 1926 1927 1935 1947 D-55-11

Paper-II

59.

The provisions regarding equal pay for equal work to men and women are provided under which of the following : Fundamental Rights Directive Principles of State Policy Preamble In all the above

29. The provisions of constituting a political fund is given under which of the following legislations ?
Industrial Disputes Act, 1947

Trade Unions Act, 1926 Employees Provident Funds Act, 1952 Industrial Employment (Standing Orders) Act, 1946 51. 27. Assertion (A) : Strikes in Public Utility Services are prohibited in breach of contract within 14 days of giving such notice Reason (R) : Strike is not the right of workers in public utility as compulsory adjudication has been provided for under Sec. 22 of the Industrial Dispute Act, 1947. (A) (A) (B) (C) (A) is correct, but (R) is wrong. Both (A) & (R) are correct. (A) is wrong, but (R) is correct. Both (A) and (R) are wrong. 52. Which of the following is correct with regard to termination of an award ? (A) After completing the tenure. (B) After giving a notice by any one of the parties.

(C) After lapse of two months from the date a notice is given by any of the parties. (D) None of the above. Which of the following bodies is provided under the Minimum Wages Act, 1948 ? (A) Standing Labour Committee (B) Shop Level Council (C) Advisory Board (D) Joint Management Council

33.

The name of which of the following legislation has been recently changed :

53.

(A) (B) (C)

(D)

Minimum Wages Act, 1948 Maternity Benefit Act, 1961 Workmens Act, 1923 Compensation

Who among the following has been authorized to certify standing orders. under Industrial Employment (standing orders) Act, 1946 ?

(A) Labour Inspector (B) Labour Commissioner (C) Chief Inspector of Factories (D) Certifying officers 8 D-55-11

Payment of Gratuity Act, 1972

Paper-II

38.

The wage period as provided under the Payment of Wages Act, 1936 should not be more than (A) 30 days (B) 31 days (C) 1 month (D) None of the above
Appointment of welfare officer is a statutory requirement according to

40.

Who among the following is not included in the labour force ? (A) Workers / employees (B) Self-employed people (C) Domestic servants (D) House-wives

39.

(A)
(B)

Factories Act, 1948

Industrial Disputes Act, 1947

41.

(C) (D)

Trade Union Act, 1926 Workmens Act, 1923 Compensation

Which of the following types of unemployment is also known as Disguised Unemployment ? (A) Frictional unemployment
(B) Technological unemployment

40.

Trusteeship theory of labour welfare was propounded by (A) (B) (C) (D) G. L. Nanda Mahatma Gandhi Indira Gandhi None of the above 42.

(C) Seasonal unemployment (D) Under employment

Out of the following theories of wages which one is also called as Iron Law of Wages ? (A) Wage Fund Theory

41.

One first aid box must be provided for every (A) (B) (C) (D) 150 workers 200 workers 250 workers 300 workers 43.

(B)
(C) (D)

Subsistence Theory
Marginal Productivity Theory Collective Bargaining Theory

42.

The author of the book Principles of Labour Welfare is : (A) (B) (C) (D) K. N. Vaid M. V. Murthy S. C. Pant T. N. Bhagoliwal

Outsourcing, when it is done internationally, affects which of the following in the country which out sources : (A) Supply of labour (B) Demand for labour

(C) Both supply and demand (D) None of the above

Paper-II

10

D-55-11

42.

The Chapter on Annual Leave with Wages is provided under the

(A) Payment of Wages Act, 1936

Read the following passage and answer questions from 46 to 50

One of the newer approaches to management managerial popularized theory roles by Prof. is the Henry approach,

(B) (C) (D)

Minimum Wages Act, 1948 Factories Act, 1948 Employees State Insurance Act, 1948

43.

Consumer Price Index is taken into account in connection with which of the following : (A)
(B)

Mintzberg of McGill University. Essentially, his approach is to observe what managers actually do and from such observations come to the conclusion as to what managerial activities (or rules) are. Although many approaches have studied the actual work of managers from chief executives to line supervisors Mintzberg has given this approach a higher visibility. After systematically studying the activities of five chief executives in a variety of organizations, Mintzberg came to the conclusion that executives do not perform the classical managerial functions planning, organizing, co-ordinating and controlling. in a Instead, of they other engage variety

Payment of Bonus Act, 1965

Payment of Gratuity Act, 1972

(C)
(D)

Minimum Wages Act, 1948

Payment of Wages Act, 1936

44.

Which of the following Legislations took into account the provision 81 A of the Defence of India Rules ?

(A)
(B)

Trade Unions Act, 1926

Industrial Disputes Act, 1947

(C) (D)

Industrial Employment, (standing orders) Act, 1946 All the above

45.

Plenary labour conference was initial name of which of the following organization ? (A) (B) (C)
(D)

ILO Standing labour committee Indian labour conference

International labour conference

activities. From his research and the research of others who have studied what managers actually do, he came to certain conclusions.

Paper-II

12

D-55-11

Mintzbergs approach has also been criticized. In the first place, the sample of five executives used in his research is for too small to support so sweeping a conclusion. In the second place, in analyzing to the actual that any all activities of managers from chief executives researcher supervisors realize

47.

The classical managerial functions are (A) Planning & controlling (B)
(C)

Supervising through officers, and decision making

Conducting training activities

must

(D) All the above

managers do some work that is not purely managerial; one would expect even presidents of large companies to spend some of their time in public and stock holder relations, in fund raising and perhaps in dealer relations, marketing and so on.

48.

Mintzbergs approach is
(A) A fool proof approach without any demerits & criticism.

(B)

Faced with some criticism.

In the third place, many of the activities Mintzberg found are, in fact, evidences of planning, organizing, staffing, leading and controlling. For example, what is resource allocation but planning ? The entrepreneurial role is certainly an element of planning. And the interpersonal roles are mainly instances of leading. In addition, the informational roles can be fitted into a number of functional areas.

(C) Considered as innovative and without shortcomings. (D) None of the above

49.

The entrepreneurial role means (A) Leading (B) Element of planning in

(C) Playing pivotal role Industrial Relations (D) All of the above

50. 46. The new approach to management theory is : (A) (B) (C)
(D)

The Managerial Role approach relates to (A) What workers actually do while participating in management ? (B) What managers actually do ?

Managerial roles approach Workers approach participation

Executive role approach

Internal Management theory

(C) What the various authorities in the area of Industrial Relations actually do ? (D) None of the above

Paper-II

14

D-55-11

1.

Which of the following organisations is generally a combination of functional and project patterns of departmentation ? (A) Line and staff organisation (B) Matrix organisation (C) Functional organisation (D) All the above A guideline that channels decision making is called a : (A) Strategy (B) Policy (C) Budget (D) Programme Match the following : Approach to Characteristics Management (a) Management (i) Focus on science leadership and approach motivation (b) Situational (ii) Managerial approach practices depend on circumstances (c) Interpersonal (iii) Use of behaviour mathematical approach symbol and relationship (d) System (iv) Recognising approach importance of inter-relatedness of management functions and sub systems. (a) (b) (c) (d) (A) (i) (ii) (iii) (iv) (B) (ii) (iii) (i) (iv) (C) (iii) (ii) (i) (iv) (D) (iii) (ii) (iv) (i) 2

4.

Semantic barriers in communication occur due to : (A) Personality problems (B) Language problems (C) Attitude problems (D) All the Above

2.

5.

Who among the following undertook the famous Hawthorne experiments ? (A) Elton Mayo and Blake (B) Elton Mayo Roethlisberger and

3.

(C) Elton Mayo, Roethlisberger, Blake (D) Elton Mayo, Roethlisberger, Blake and Juran 6. Which of the following is true in case of methods of Job analysis information ? (A) The interview (B) Questionnaire (C) Observation Diary (D) All the above 7. Which of the following is not a type of test pertaining to selection procedure ? (A) Aptitude Test (B) Achievement Test (C) Situational Test (D) Statistical Test D-55-11 and Participant

Paper-II

11.

Arrange the following in a proper sequence to show selection procedure : (i) Medical Test (ii) Screening of applications (iii) Interview (iv) Application of Psychological Test (v) Written Test (vi) Checking of references
(vii) Issuance of Appointment letter

15.

The doctrine of Quality Circle got popularity in which of the following countries : U.S.A India Japan U.K Under the equity theory of motivation, equity occurs when : (A) Person's outcomes < Other's outcomes
Person's inputs Other's inputs

16.

(A) (B) (C) (D)

12.

b, e, d, c, f, a, g e, d, b, c, a, g, f d, b, e, c, a, g, f f, a, g, b, c, d, e

(B) (C) (D)

Person's outcomes > Other's outcomes Person's inputs Other's inputs Person's outcomes = Other's outcomes Person's inputs Other's inputs

Introducing the new employee to the job, location, surroundings is called (A) Placement (B) Job design (C) Recruitment (D) Induction

Person's outcomes Person's inputs Others outcomes

Other's inputs

13.

Fish-bone Analysis is used in which of the following : (A) Collective bargaining (B) Quality circles (C) Quality of work life (D) Training and Development
Onthejob training does not include :

15. In Black and Moutons Managerial Grid, the task style represents : (A) High concern for people and low concern for production. (H) High concern for people and high concern for production. (I) Low concern for people and low concern for production. (J) High concern for production and low concern for people. 4 Group norms are strongly enforced by groups if they (A) aid in group survival (B) simplify expected behaviour of members (C) express central values of the group (D) All the above
Which of the following is correct about Organisational Development ?

14.

(A) (B) (C) (D) 15.

Coaching Job rotation Under study The case study an

5

MBO was popularised as approach to planning by : (A) P.F. Drucker (B) Henry Fayol (C) F. W. Taylor (D) None of the above

(A) It is a planned change (B) It aims at problem solving

(C) It is focused primarily on human and social relationships

(D) All the above

Paper-II

D-55-11

28.

Which of the following contributes in promoting healthy industrial relations in an organization ? Compulsory Arbitration Adjudication Collective Bargaining Voluntary Arbitration
In which of the following an Individual Dispute can not take the form of Industrial Dispute without the help of the Trade Union ?

15.

Which of the following directly aims to control inter and intra union rivalry in India ? The Industrial Dispute Act, 1947
Code of Discipline in Industry Inter-Union Code of Conduct

29.

Trade Unions Act, 1926 16. Arrange the following in a proper sequence according to the year in which they came into existence : a. Indian Labour Conference b. Defence of India Rules
c. Industrial Disputes Act

Termination Dismissal / Discharge Retrenchment Promotion 30. The Code of Discipline makes provisions for which of the following : Unfair Labour practices Grievance redressal Recognition of Trade Union All the above
Which one of the following methods is regarded as the most ideal for settlement of Industrial Dispute ?

d.

Scheme of Labour Management Co-operation (Joint Management Councils) First National Commission on Labour Workers participation in management in Industries Second National Commission on Labour a, c, d, e, f, g, b b, a, c, d, e, f, g c, d, e, f, g, a, b d, e, f, g, a, b, c

23. 24.

31.

25.

Adjudication Mediation / Conciliation Collective Bargaining Voluntary Arbitration 32. Which of the following is not a Trade Union method as described by Webbs ? Mutual Insurance Strike Collective Bargaining Legal enactment 6

38.

First time the May Day was celebrated in India in : 1926 1927 1935 1947 D-55-11

Paper-II

60.

The provisions regarding equal pay for equal work to men and women are provided under which of the following : Fundamental Rights Directive Principles of State Policy Preamble In all the above

29. The provisions of constituting a political fund is given under which of the following legislations ?
Industrial Disputes Act, 1947

Trade Unions Act, 1926 Employees Provident Funds Act, 1952 Industrial Employment (Standing Orders) Act, 1946 54. 27. Assertion (A) : Strikes in Public Utility Services are prohibited in breach of contract within 14 days of giving such notice Reason (R) : Strike is not the right of workers in public utility as compulsory adjudication has been provided for under Sec. 22 of the Industrial Dispute Act, 1947. (A) (D) (E) (F) (A) is correct, but (R) is wrong. Both (A) & (R) are correct. (A) is wrong, but (R) is correct. Both (A) and (R) are wrong. 55. Which of the following is correct with regard to termination of an award ? (A) After completing the tenure. (B) After giving a notice by any one of the parties.

(C) After lapse of two months from the date a notice is given by any of the parties. (D) None of the above. Which of the following bodies is provided under the Minimum Wages Act, 1948 ? (A) Standing Labour Committee (B) Shop Level Council (C) Advisory Board (D) Joint Management Council

34.

The name of which of the following legislation has been recently changed :

56.

(A) (B) (C)

(D)

Minimum Wages Act, 1948 Maternity Benefit Act, 1961 Workmens Act, 1923 Compensation

Who among the following has been authorized to certify standing orders. under Industrial Employment (standing orders) Act, 1946 ?

(A) Labour Inspector (B) Labour Commissioner (C) Chief Inspector of Factories (D) Certifying officers 8 D-55-11

Payment of Gratuity Act, 1972

Paper-II

43.

The wage period as provided under the Payment of Wages Act, 1936 should not be more than (A) 30 days (B) 31 days (C) 1 month (D) None of the above
Appointment of welfare officer is a statutory requirement according to

44.

Who among the following is not included in the labour force ? (A) Workers / employees (B) Self-employed people (C) Domestic servants (D) House-wives

44.

(A)
(B)

Factories Act, 1948

Industrial Disputes Act, 1947

45.

(C) (D)

Trade Union Act, 1926 Workmens Act, 1923 Compensation

Which of the following types of unemployment is also known as Disguised Unemployment ? (A) Frictional unemployment
(B) Technological unemployment

45.

Trusteeship theory of labour welfare was propounded by (A) (B) (C) (D) G. L. Nanda Mahatma Gandhi Indira Gandhi None of the above 46.

(C) Seasonal unemployment (D) Under employment

Out of the following theories of wages which one is also called as Iron Law of Wages ? (A) Wage Fund Theory

46.

One first aid box must be provided for every (A) (B) (C) (D) 150 workers 200 workers 250 workers 300 workers 47.

(B)
(C) (D)

Subsistence Theory
Marginal Productivity Theory Collective Bargaining Theory

47.

The author of the book Principles of Labour Welfare is : (A) (B) (C) (D) K. N. Vaid M. V. Murthy S. C. Pant T. N. Bhagoliwal

Outsourcing, when it is done internationally, affects which of the following in the country which out sources : (A) Supply of labour (B) Demand for labour

(C) Both supply and demand (D) None of the above

Paper-II

10

D-55-11

46.

The Chapter on Annual Leave with Wages is provided under the

(A) Payment of Wages Act, 1936

Read the following passage and answer questions from 46 to 50

One of the newer approaches to management managerial popularized theory roles by Prof. is the Henry approach,

(B) (C) (D)

Minimum Wages Act, 1948 Factories Act, 1948 Employees State Insurance Act, 1948

47.

Consumer Price Index is taken into account in connection with which of the following : (A)
(B)

Mintzberg of McGill University. Essentially, his approach is to observe what managers actually do and from such observations come to the conclusion as to what managerial activities (or rules) are. Although many approaches have studied the actual work of managers from chief executives to line supervisors Mintzberg has given this approach a higher visibility. After systematically studying the activities of five chief executives in a variety of organizations, Mintzberg came to the conclusion that executives do not perform the classical managerial functions planning, organizing, co-ordinating and controlling. in a Instead, of they other engage variety

Payment of Bonus Act, 1965

Payment of Gratuity Act, 1972

(C)
(D)

Minimum Wages Act, 1948

Payment of Wages Act, 1936

48.

Which of the following Legislations took into account the provision 81 A of the Defence of India Rules ?

(A)
(B)

Trade Unions Act, 1926

Industrial Disputes Act, 1947

(C) (D)

Industrial Employment, (standing orders) Act, 1946 All the above

49.

Plenary labour conference was initial name of which of the following organization ? (A) (B) (C)
(D)

ILO Standing labour committee Indian labour conference

International labour conference

activities. From his research and the research of others who have studied what managers actually do, he came to certain conclusions.

Paper-II

12

D-55-11

Mintzbergs approach has also been criticized. In the first place, the sample of five executives used in his research is for too small to support so sweeping a conclusion. In the second place, in analyzing to the actual activities of managers from chief executives researcher supervisors realize that any all must

51.

The classical managerial functions are (A) Planning & controlling (B)
(C)

Supervising through officers, and decision making

Conducting training activities

(D) All the above

managers do some work that is not purely managerial; one would expect even presidents of large companies to spend some of their time in public and stock holder relations, in fund raising and perhaps in dealer relations, marketing and so on.

52.

Mintzbergs approach is
(A) A fool proof approach without any demerits & criticism.

(B)

Faced with some criticism.

In the third place, many of the activities Mintzberg found are, in fact, evidences of planning, organizing, staffing, leading and controlling. For example, what is resource allocation but planning ? The entrepreneurial role is certainly an element of planning. And the interpersonal roles are mainly instances of leading. In addition, the informational roles can be fitted into a number of functional areas.

(C) Considered as innovative and without shortcomings. (D) None of the above

53.

The entrepreneurial role means (A) Leading (B) Element of planning in

(C) Playing pivotal role Industrial Relations (D) All of the above

54. 47. The new approach to management theory is : (A) Managerial roles approach (B) (C)
(D)

The Managerial Role approach relates to (A) What workers actually do while participating in management ? (B) What managers actually do ?

Workers approach

participation

Executive role approach

Internal Management theory

(C) What the various authorities in the area of Industrial Relations actually do ? (D) None of the above D-55-11

Paper-II

14

LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL WELFARE, HUMAN RESOURCE MANAGEMENT

Paper II
Note : This paper contains fifty (50) objective type questions, each question carrying two

(i) marks. Attempt all the questions. 17. Match the following : Name of the Book (a) Management and Worker (b) The Human Side of Enterprise (c) The New Patterns of Management (d) The Human Problems of Industrial Civilization. Codes : (a) (b) (c) (d) (A) (ii) (iv) (iii) (i) (B) (iii) (ii) (iv) (i) (C) (i) (iii) (ii) (iv) (D) (iii) (iv) (i) (ii) Author (i) Rensis Likert (ii) Elton Mayo (iii) Roethlisberger and Dickson (iv) Douglas McGregor

12. Which of the following is not true in case of system theory of organization ? (A) Organization is an energetic input-output system. (B) The system is flagrantly open in its interaction with the environment. (C) There is no negative entropy in a system which require importing of more energy from the environment than is expended. (D) For homeostasis in a system, the feedback loop is essential.

13. When a plan is aimed at achieving a special goal and designed to deal with a unique non-recurring situation, it is called (A) Project (B) Single-Use Plan (C) Standing Plan (D) Policy 4. Match the following : Contributor (a) Chester I. Barnard (b) Max Weber (c) F.W. Taylor (d) Katz and Kahn Codes : (a) (b) (c) (d) (A) (iv) (i) (ii) (iii) (B) (iii) (iv) (i) (ii) (C) (ii) (iii) (iv) (i) (D) (ii) (iv) (i) (iii) Organisation Theory (i) Functional Foremanship (ii) Acceptance Theory of Authority (iii) Open System Theory (iv) Bureaucracy

Paper-II

D-5509

15.

Arrange the following steps in the control process in the order in which they occur :

(A) (B) (C) (D) (E) (F) (G)

Establishing standards Managing performance. Determining areas to control. Comparing performance against standards. Taking corrective action when necessary. Adjusting standards and measures when necessary. Recognizing good or positive performance. (a) (b) (c) (e) (d) (f) (g) (c) (a) (b) (d) (g) (e) (f) (a) (c) (d) (b) (e) (g) (f) (c) (d) (a) (b) (f) (g) (e)

13. Which of the following experiments is associated with the welfare movement ? (A) Hawthorne Experiment (B) New Lanark Experiment (C) Ahmedabad Experiment (D) None of the above 5. Arrange the steps in Manpower Planning in the order in which they occur. Identifying sources of manpower supply. Manpower forecasting. Determining manpower requirements. Manpower Inventory Selection Recruitment Placement (E) (c) (b) (d) (a) (f) (e) (g) (F) (a) (c) (b) (d) (e) (f) (g) (G) (d) (a) (b) (c) (f) (e) (g) (H) (c) (d) (a) (b) (f) (e) (g)

23. Which of the following is not a model of selection ? (A) Multiple Choice Model (B) Multiple Cut-off Model (C) Multiple Hurdles Model (D) Predictor Criterion Model (E) The internal wage differentials and relative worth of the job for the organization are determined by (A) Job Analysis (B) Job Design (C) Job Enrichment (D) Job Evaluation 10. Which of the following is not an incentive plan that relates wages with productivity ? (A) Taylors differential piece-rate system (B) The Beveridge Plan (C) The Scanlon Plan (D) The Halsey Premium Plan 11. The following definition development of awareness and sensitivity to behavioural patterns of oneself and others refers to which of the following methods of training ? (A) In-Basket (B) Case study (C) Management games (D) T-Group Paper-II 4 D-5509

17. In organising an Executive Development Programme, how would you arrange the following steps ? I. Actual conduct of the programme. II. Evaluation of the programme. III. Inventory of Management Talent. IV. Analysis of Developmental Needs (A) I III II IV (B) IV III I II (C) I IV III II (D) II I III IV 13. Assertion (A) : The team members get along well with each other as a result of sensitivity training. Reason (R) : A major difficulty in relying solely on sensitivity training is that it neglects the important procedural aspects of the functioning of teams (E) (A) is true (R) is false. (F) (A) and (R) both are false. (G) (A) and (R) both are true. (H) (A) and (R) are true, (R) is correct explanation of (A). 32. Which of the following is the correct sequence of Performance Appraisal Process ? I. Setting standards for performance.
II. Measuring the performance.

III. Comparing the actual performance with the standard set. IV. Communicating the standards set to the employees. (A) I II III IV (B) I II IV (C) I IV II III (D) II III IV

III I

15.

Match the following Behavioural Scientists (i) Charles L. Hulin and (a) Milton R. Blood (ii) Blake and Mouton (b) (iii) Eric Berne (c) (iv) Beckhard R (d) Codes : (i) (ii) (iii) (iv) (A) (c) (d) (a) (b) (B) (c) (a) (b) (d) (C) (a) (c) (b) (d) (D) (d) (b) (a) (c)

Scientists with their areas of contribution : Areas of Contribution Transactional Analysis Organisational Development Behaviourally Anchored Rating Scale (BARS) Managerial Grid

39. In ERG theory of motivation, the words E, R and G respectively stand for Existence, Resources and Growth Existence, Relatedness and Growth Effectiveness, Risk and Groups Efficiency, Responsiveness and Grid
Paper-II
6

D-5509

17. Which of the following sequence of the I. Performing II. Storming IV. Forming V. Norming (A) IV V III II I (C) II IV III V I

Group Development Process is correct ? III. Adjourning (B) (D) I IV III II II V V I IV III

18. Assertion (A) : Punishment is the least effective method for promoting both learning and performance. Reason (R) : By itself, punishment does not necessarily provide a clear idea about what are needed in order to do something correctly. (E) Both (A) and (R) are true. (R) is not the correct explanation of (A). (F) Both (A) and (R) are true. (R) is correct explanation of (A). (G) Both (A) and (R) are false. (H) (A) is false (R) is true. 25. Where do the following activities fall in Kurt Lewins model of change process ? Reinforcing the newly learned behaviour, finding fits between organisational components, and maintaining fits between organisational components (A) Unfreezing (B) Moving (C) Refreezing (D) None of the above 20. Assertion (A) : There is a negative relationship between satisfaction and absenteeism, though the correlation is not very high. Reason (R) : High employee turnover is a serious concern for the management. (E) Both (A) and (R) are true. (R) is not correct explanation of (A). (F) Both (A) and (R) are false. (G) (A) is true (R) is false. (H) (R) is true (A) is false. 61. The scope of industrial relations does not include Employer and Employee relations Employer and Trade Union relations. Employer, Employee and Trade Union relations. Employer and Customer relations. 62. Match List-I with List-II. List-I List-II 31. Strike 41. The action of employer is temporarily closing down his undertaking. 32. Lockout 42. Refusal of the employer to employ the workers because of coal, power and raw material. 33. Lay-off 43. Temporary cessation of work by a group of employees in order to express their grievances. 34. Closure 44. Permanently closing down of the establishment by the employer. Codes : (a) (b) (c) (d) (A) (iii) (i) (ii) (iv) 51. (iii) (ii) (iv) (i) 52. (ii) (iii) (i) (iv) 53. (i) (iii) (iv) (ii)
Paper-II
8

D-5509

30. Which of the following is not an adjudication machinery under the Industrial Disputes Act ? (A) Labour Court (B) Court of Enquiry (C) Industrial Tribunal (D) National Tribunal 24. As a result of the New Economic Policy which of the following has been badly affected ? (A) Trade Unions (B) Collective Bargaining (C) Strikes (D) All the above 25. Which of the following is not a tripartite body ? (A) Indian Labour Conference (B) Joint Management Councils (C) Standing Labour Committee (D) Wage Boards 26. Which of the following is not a part of the structure of Trade Union in India ? (A) Craft Union (B) Industrial Union (C) Company Union (D) Federations (A) The basic function of trade union is To protect and promote the interest of the workers. Acquiring the control of industry by workers. Imbibing sincerity and discipline in workers. To provide cultural and recreational facilities. (B) Ravindra Verma was the Chairman of Royal Commission on Labour First National Commission on Labour Second National Commission on Labour Labour Investigation Committee (C) Which of the following aims to check inter and intra union rivalry in India ? (A) The Trade Union Act (B) The Code of Discipline in Industry (C) The Inter Union Code of Conduct. (D) All the above 30. Match the following : (a) Madras Labour Union (b) Ahmedabad Textile Labour Association (c) Bombay Mill Hands Association (d) Kamgar Hitwardhan Sabha Codes : (a) (b) (c) (d) (A) (iv) (iii) (ii) (i) (B) (iii) (iv) (i) (ii) (C) (ii) (i) (iii) (iv) (D) (i) (ii) (iv) (iii) 31. (i) (ii) (iii) (iv) 1890 1909 1917 1920

Which of the following is not a type of labour legislation ? (A) Protective (B) Regulative (C) Social Security (D) Social Legislation 10 D-5509

Paper-II

32. Which of the following statements relating to I.L.O. is not true ? (A) I.L.O. is a tripartite body. (B) I.L.O. has a standing labour committee. (C) I.L.O. believes not only in people at work but also their development. (D) I.L.O. recommendations are compulsorily binding in nature. 33. The unemployment insurance benefit was included in the ESI Act since
(A) 1975 (B) 1985 (C) 1995 (D) 2005

34. The period of work of an adult worker in a factory including intervals cannot be more than 1 1
(A) 82 hours (B) 102 hours
(C) 8 hours

(D)

9 hours

35. The women employees are now entitled to maternity leave according to Maternity Benefit Act, 1961 for a period of (A) 120 days (B) 100 days (C) 180 days (D) 150 days 36. Which of the following Union Security Measures has been prescribed under the Payment of Wages Act ? (A) Closed shop system (B) Union shop system (C) Check off (D) Picketing 48. Adjudication machineries under the Industrial Disputes Act, 1947 shall submit their award in case of an individual workman within a period of (A) One year (B) Two years (C) Three years (D) Three months 38. An employer insists to include certain subjects in his draft standing orders for certification by the certifying officer, which are neither covered by any item of the schedule nor by the model standing orders (A) He can do so (B) He cannot do so (C) The Act is silent about it (D) None of the above
39.

(A) Seven members (C) 100 or 10% but not less than seven

What is the minimum number of members required for registration of a trade union ?

(B) 100 members (D) None of the above

40. Minimum Wages Act, 1948 aims to (A) maintain purchasing power of wages. (B) encourage workers to produce more. (C) check exploitation of labour by employer. (D) pay workers according to their work.
41. The seven approaches to philosophy or theory of labour welfare were first identified by

(A) K.N. Vaid (C) A.M. Sharma

(B) M.V. Moorthy (D) I.D. Punekar

42.

Who considered want, ignorance, squalor, idleness and disease as five giants on

the road to social security ? (A) V.V. Giri (C) Lord Beveridge

(B) M.V. Moorthy (D) Pal Chu 12 D-5509

Paper-II

43. The programmes generally providing benefits for meeting the minimum needs of persons of small means are called (A) Social Insurance (B) Social Assistance (C) Mutual Aid (D) None of the above
44. Which of the following cannot be regarded as extra mural labour welfare facility ?

(A) Canteen (C) Hospital

45.

(B) Housing (D) Playground

Who among the following is not regarded as welfare agency for factory workers ? (A) Employer (B) Trade Unions (C) N.G.Os (D) State and Central Government

46. Match the following : Contributors (a) David Ricardo (b) James Stuart Mill (c) F.W. Walker (d) J.B. Clark Codes : (a) (b) (c) (d) (A) (iv) (ii) (i) (iii) (B) (iii) (ii) (iv) (i) (C) (iv) (iii) (ii) (i) (D) (ii) (iv) (iii) (i) 50. The (A) (B) (C) (D)

(i) (ii) (iii) (iv)

Wage Theories Marginal Productivity Theory Residual Claimant Theory Wage Fund Theory Subsistence Theory

machinery of wage board in India is primarily used in connection with Settlement of Industrial Disputes. State Regulation of Wages. Determination of Wages. Promoting Equal Wages For Equal Work.

51. After the report of the Royal Commission on Labour, which of the following legislations was first enacted ? (A) Minimum Wages Act (B) Equal Remuneration Act (C) Payment of Wages Act (D) Payment of Gratuity Act
42. Most of the social security benefits to workers in India are calculated on the basis of

(A) (B) (C) (D)

Basic Basic Basic Basic

wage wage and Dearness Allowance wage, D.A. and Medical allowance wage, D.A., Medical and House rent allowance

43. Which of the following is true of Indian Labour Market ? (A) It is a Perfect Market (B) Monopolistic Market (C) Imperfect Market (D) None of the above ____________ Paper-II 14 D-5509

PAPER-II
LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL WELFARE, HUMAN RESOURCE MANAGEMENT
Signature and Name of Invigilator 1. (Signature) __________________________ (Name) ____________________________ 2. (Signature) __________________________ (Name) ____________________________ OMR Sheet No. : ...............................................
(To be filled by the Candidate)

Roll No.
(In figures as per admission card)

Time : 1 1/ hours]
4

5 5

1 1

Roll No.________________________________ (In words) [Maximum Marks : 100 Number of Questions in this Booklet : 50

Number of Pages in this Booklet : 16

Instructions for the Candidates

1. Write your roll number in the space provided on the top of this page. 2. This paper consists of fifty multiple-choice type of questions. 3. At the commencement of examination, the question booklet will be given to you. In the first 5 minutes, you are requested to open the booklet and compulsorily examine it as below : (i) To have access to the Question Booklet, tear off the paper seal on the edge of this cover page. Do not accept a booklet without sticker-seal and do not accept an open booklet. (ii) Tally the number of pages and number of questions in the booklet with the information printed on the cover page. Faulty booklets due to pages/questions missing or duplicate or not in serial order or any other discrepancy should be got replaced immediately by a correct booklet from the invigilator within the period of 5 minutes. Afterwards, neither the Question Booklet will be replaced nor any extra time will be given. (iii) After this verification is over, the OMR Sheet Number should be entered on this Test Booklet. 4. Each item has four alternative responses marked (A), (B), (C) and (D). You have to darken the oval as indicated below on the correct response against each item. Example : A B C D where (C) is the correct response. 5. Your responses to the items are to be indicated in the Answer Sheet given inside the Paper I Booklet only. If you mark at any place other than in the ovals in the Answer Sheet, it will not be evaluated. 6. Read instructions given inside carefully. 7. Rough Work is to be done in the end of this booklet. 8. If you write your Name, Roll Number, Phone Number or put any mark on any part of the Answer Sheet, except for the space allotted for the relevant entries, which may disclose your identity, or use abusive language or employ any other unfair means, you will render yourself liable to disqualification. 9. You have to return the test question booklet and OMR Answer sheet to the invigilators at the end of the examination compulsorily and must not carry it with you outside the Examination Hall. 10. Use only Blue/Black Ball point pen. 11. Use of any calculator or log table etc., is prohibited. 12. There is no negative marks for incorrect answers.

1. 2. 3.

, -

(i) (ii)

(iii) OMR

4.

(A), (B), (C) (D)

(C)

5.

I -
,

6. 7. 8.

(Rough Work)
- ,
,

9.

- OMR -

10. / 11. ()

12.
P.T.O.

J-55-11

LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL WELFARE, HUMAN RESOURCE MANAGEMENT Paper II
Note : This paper contains fifty (50) objective type questions, each question carrying two

(2) marks. Attempt all the questions. 1. Arrange the following steps of planning in a proper sequence (i) Developing premises (ii) Evaluating alternative courses (iii) Being aware of opportunities (iv) Selecting a course (v) Establishing objectives (A) (i) (iii) (iv) (ii) (v) (B) (i) (iii) (ii) (v) (iv) (C) (iii) (v) (i) (ii) (iv) (D) (iii) (v) (i) (iv) (ii) Which one of the following identifies the basic function or task of an organisation ? (A) Policy (B) Objective (C) Mission (D) Programme Match the following : Name of Major Thinker Contribution (a) F.W. Taylor (i) Application of psychology to industry and management (b) Max Weber (ii) Systems approach to management (c) Chester (iii) Emphasis on Barnard rules and regulations (d) Hugo (iv) Increased Munsterberg productivity through efficiency in production (a) (b) (c) (d) (A) (iv) (iii) (ii) (i) (B) (iii) (ii) (iv) (i) (C) (ii) (iii) (iv) (i) (D) (iv) (iii) (i) (ii) 2 4. In ______, a person is perceived on the basis of a single trait. (A) Halo Effect (B) Hawthorne Effect (C) Stereotyping (D) None of the above

5.

2.

Which of the following aims at control through setting goals and productivity measures based on bestindustry practices ? (A) Pareto diagram (B) Quality circles (C) Kaizens (D) Benchmarking

3.

6.

Which of the following is not true in case of manpower planning ? (A) It is a process by which an organisation should move from its current manpower position to its desired manpower position. (B) It is an integrated approach to performing the personnel function required to meet organisational and individual objectives.

(C) It involves forecasting human resource requirements. (D) It is a process to discover the sources of manpower. J-55-11

Paper-II

 , ,

II
: (50) - (2)

1.

4.

(i) (ii) (iii) (iv) (v) (A) (B) (C) (D) 2.

(A) (B) (C)

(i) (i) (iii) (iii)

(iii) (iii) (v) (v)

(iv) (ii) (i) (i)

(ii) (v) (ii) (iv)

(v) (iv) (iv) (ii)

(D)

5.

(A) (B) (C) (D) 3.

(A) (B) (C) (D)

(a) .. (i)

6.

(b) (ii) (c) (iii) (d)

(A)

(iv)

(B)

(C)

(A) (B) (C) (D) J-55-11

(a) (iv) (iii) (ii) (iv)

(b) (iii) (ii) (iii) (iii)

(c) (ii) (iv) (iv) (i)

(d) (i) (i) (i) (ii) 3

(D)

Paper-II

7.

Match the following :

18.

List I List II (a) Collective (i) Institutions set Bargaining up by the Government for fixation and revision of wages. (b) Wage (ii) It is a Boards procedure in which compromise is reached through balancing of opposed strengths. (c) Wage (iii) Remuneration paid to the clerical and managerial personnel on monthly or annual basis. (d) Salary (iv) Remuneration paid by the employer for the services of hourly, daily, weekly and fortnightly employees. (a) (b) (c) (d) (A) (i) (ii) (iii) (iv) (B) (iv) (ii) (i) (iii) (C) (ii) (iv) (i) (iii) (D) (ii) (i) (iv) (iii) 16. Grievance is (i) A feeling of dissatisfaction. (ii) A dispute raised by a trade union. (iii) Refusal of the management of a demand. (iv) An act of indiscipline. 4

Which of the following is called a negative process ? Recruitment Selection Induction Performance Appraisal Which of the following is not a function of human resource management ? Planning Organising Directing Accounting When situation is duplicated in such a way that it carries a closer resemblance to the actual job setting, it is called Sensitivity Training Simulation Managerial Grid In Basket Method Behaviourally Anchored Rating Scale is associated with Training and Development Performance Appraisal Career Planning Workers Participation Management in

19.

20.

21.

22.

Moonlighting means Working simultaneously in two organisations. Working under moonlight. Working in the night. Encouraging employee improve productivity. to

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7.

II (i)

(a)

(A) (B) (C)

(D)

(b)

(ii)

10.

(H) (I) (J) (K)

(c)

(iii)

2.

(d) (iv) , ,

3.

(a) (A) (B) (C) (D)

14.

(b) (ii) (iv) (i)

(c) (iii) (i) (i) (iv)

(d) (iv) (iii) (iii) (iii)

4.

(i) (ii) (ii)

(iv) (ii)

?
(A)
(B)

(C)

(D)

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14. Which of the following is not a content theory of motivation ?

(A) Maslows Need Hierarchy

18.

________ means willingness to exert high levels of effort on behalf of the organisation. (A) Organisational commitment (B) Organisation Effectiveness (C) Organisational Control (D) None of the above

Theory (A) (B)

(C)

Alderfers ERG Theory Vrooms Expectancy Theory

Herzbergs Two Factor Theory

19. 6. Theory X represents

Democratic style of leadership

Which of the following is not a tripartite body ? (A) Indian Labour Conference (B) Standing Labour Committee (C) Wage Boards (D) Joint Management Councils

Autocratic style of leadership Laissez-faire leadership style of 20.

Humanistic style of leadership

As per Industrial Disputes Act, 1947 works committee is constituted if there are (A) 100 workers (B) 50 workers (C) 80 workers (D) None of the above

7.

Which of the following is not a correct statement ? Informal groups always hamper the performance of formal groups. Informal groups do not have prescribed goals and relationships. Informal and formal groups co-exist in organisations.
Informal groups provide safety valve for employee emotions.

21.

The Chairman of the Second National Commission on Labour was (A) Gajendra Gadkar (B) Ravindra Verma (C) George Fernandes (D) Vallabh Bhai Patel

8.

The change procedure of unfreezing, moving and refreezing was given by

22.

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Kurt Lewin P.F. Drucker French and Bell Katz and Kahn 6

Which of the following cannot be said to be a body in the field of industrial relations ? (A) Joint Management Council (B) Works Committee (C) Shop Level Council (D) Canteen Committee
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24.

25.

________ ,
(A)

- ?
(A)

(B)

. . .

(B)

(C)
(D)

(C)

(D)

26.
25.

?
(A)

(A)

(B)

(B)

(C)
(D)

(C)

(D)

27.

1947

(F)

?
(A)

-- ?

(A) (B) (C)

(D)

(B)

100 50 80

33.

28.

34.

(A) (B)
(C) (D)

, ?
29.

24.

(A) (B)
(C)
(D)

. .

(A)

(B)
(C)

(D)

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33.

Which of the following can be said to be the first Trade Union in India ?

40.

Amalgamated Society of Railway Servants of India and Burma Kamgar Hitvardhak Sabha Madras Labour Union
Bombay Millhands Association

Which of the following cannot be said to be a labour legislation ? Industrial Employment (Standing Orders) Act, 1946 Payment of Bonus Act, 1965 Protection of Civil Rights Act, 1955 Trade Unions Act, 1926

34.

Which of the following cannot be said to be the short-term objective of trade unions ? Higher wages Shorter Hours of work Establishment of Socialist society Better conditions of Employment
Arrange the following in the order of their coverage from lower to higher :

41.

The establishment of Indian Labour Conference and Standing Labour Committee in India was on the pattern of ILO Report of Royal Commission on Labour Both (A) and (B) None of the above Which of the following is not a benefit under the Employees State Insurance Act, 1948 ? Sickness and Maternity Benefit Disablement and Dependents Benefit Medical Benefit and Funeral Assistance Child Allowance and Unemployment Benefit

35.

42.

(a) (b) (c) (d) (e)

Regional Union Craft Union Industrial Union Confederation Federation a, b, c, d, e b, c, a, e, d c, b, a, d, c d, a, b, c, e 43.

36.

Match the following : Trade Union Year of establishment (a) INTUC (i) 1970 (b) AITUC (ii) 1955 (iii) 1947 (c) BMS (iv) 1920 (d) CITU (a) (b) (c) (d) (A) (iii) (ii) (i) (iv) (B) (iii) (iv) (ii) (i) (C) (iii) (iv) (i) (ii) (D) (iv) (iii) (i) (ii) 8

The terms arising out of employment and during and in the course of employment have been used in Maternity Benefit Act, 1961 Payment of Gratuity Act, 1972 Workmens Compensation Act, 1923 (Employees Compensation Act, 1923) Employees Provident Fund (and Miscellaneous Provisions) Act, 1952
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NN.

27.

(A)
, 1946

( )

, 1965

, 1955
, 1926

OO.

- ?

36.

_______ :

...

PP.

(A) (B)

(a) (b) 30. 31.

32.
(A) (B) (C) (D)
44.

a, b, c, d, e b, c, a, e, d c, b, a, d, c d, a, b, c, e

37.

, 1948

?
43.
44.

45.

46.

30.

(a) (b) (c) (d)

(A) (B) (C) (D)
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(i) 1970 (ii) 1955 ... (iii) 1947 (iv) 1920

(a) (iii) (iii) (iii) (iv) (b) (ii) (iv) (iv) (iii) (c) (i) (ii) (i) (i) (d) (iv) (i) (ii) (ii) 9

?
43.
44.

, 1961
, 1972

45.

1923

( , 1923) (

46.

) , 1952

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31. Assertion (A) : At least seven persons can apply to the Registrar for registration of their trade union. Reason (R) : The Trade Unions Act, 1926 makes registration of trade unions compulsory so that the trade union is recognized as a bargaining agent. (A) (B) (C) (D) 32. (A) is correct, but (R) wrong. Both (A) and (R) are correct. Both (A) and (R) are wrong. (A) is wrong, but (R) is correct. is 35.

34. Under the Minimum Wages Act, 1948 which of the following has/have been provided for fixation of minimum wages ? (A) Wage Boards (B) Awards of Labour Court (C) Notification method Committee method (D) None of the above and

Which of the following stands for bonus in the context of Indian situation ? (A) Profit sharing (B) Deferred wage (C) Incentive (D) None of the above

Which of the following cannot be said to be a public utility service under the Industrial Disputes Act, 1947 ? 35.
36.

Railways/Airlines
Post, telegraph and telephone 36. According to the Factories Act,

service (C) (D) Automobile Industry/Jute and Cotton industries Undertakings related to power, electricity and water supply

1948 crche must be provided in a factory if there are (A) 10 or more women workers (B) 20 or more women workers (C) 25 or more women workers

33.

Which of the following is not an authorised deduction under the Payment of Wages Act, 1936 ? (A) (B) (C) (D) Fines Income-tax Contributions premiums for LIC

(D) 30 or more women workers

37. Which of the following is not a labour welfare agency ? (A) Bharat Sewak Samaj (B) Harijan Sewak Sangh (C) Central Social Welfare Board (D) Standing Labour Committee 10 J-55-11

Deductions made for payment of debt to money lender

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31. (A) :

37.

1948

/ :

(A)

(R) :

1926

(B)
(C)

,

(D)

(A)

(A) , (R)
38.

(B)

(A) (R)
(A) (R)
(A) , (R)

(C)

(A)

(D)

(B) (C)

32.

1947

(D)

(A)
(B)

/
,

39.

, 1948 ______ ()

(C) (D)

(A) (B)

10 20 25 30

(C) (D)

35.

, 1936 ?
40.

(A) (B)
(C)

(A)
(B)
(C)

(D)

(D)

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45.

Which of the following are not the theories of Labour Welfare ? (A) (B) (C) (D) Policing Theory Placating Theory Religious Theory Trusteeship Theory and and

42. Tripartite Wage Boards in India followed which of the following principles while making their recommendations ? Minimum Wage Principle Fair Wage Principle Living Wage Principle None of the above

Functional Theory and Public Relations Theory Subsistence Theory and Residual Claimant Theory

43.

46.

Which of the following is not an intramural labour welfare measure ?

Karl Marx is said to be the proponent of which of the following theories of wages ? (A) Subsistence Theory of Wage (B)
(C)

(A) (B) (C) (D)

Canteen Creche Rest room, shelter and lunch room Housing and hospital facility 44.

Wage Fund Theory

Surplus Value Theory of Wage

(D) Marginal Value Theory of Wage

Equal Remuneration Act, 1976 was enacted to check

(A)
(B)

47.

Which of the following does not affect the supply of labour ? (A) (B) (C) (D) Population Strike Labour force participation Mobility of labour 45.

Occupational wage differentials.

Geographical wage differentials.

(C)
(D)

Wage differential based on sex.

Inter-industry wage differentials.

48.

Which of the following can be said to be a correct concept of wages ? (A) (B) (C) (D) Wage is a reward. Wage is a compensation. Wage is the price of labour. Wage is an incentive to work more. 12

The scheme of workers participation in management in industry in India was introduced through
(A)
(B)

Code of Discipline in industry

20-point Economic Programme

(C) Industrial Employment (Standing Orders) Act (D) None of the above
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38.

(D)

42.

?
(A)

(E)

(B) (F)

(C)

(D)

(D)

35.

39.

()
, ,

36.

, 1976 ______ :

(D)

-
-

: -

37.

(E)

? -

?
(A)

(B)

20

(C)

( )

(D)

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Read the following passage and answer questions from 46 50 :

Flexible leadership theory describes how leaders can enhance employee commitment and skills in ways that will eventually improve efficiency, adaptation, and financial performance. Many studies during the past half century have identified types of leadership behaviour that can enhance employee confidence, cooperation and effort. How leaders can improve skills has received less attention in the leadership literature, but examples of relevant behaviours include : providing clear explanations about job responsibilities and work procedures to new or inexperienced employees, providing coaching and feedback to an individual or team, encouraging employees to attend relevant training programs, making developmental assignments to learn new skills, and providing opportunities to use newly learned skills. Leaders can also improve the quality of human resources by their influence on HRM programs and management systems. This type of leader is sometimes called indirect leadership, because no direct interaction with followers is necessary to influence their attitudes and behaviour. Top executives in an organisation usually have the authority to design or modify human resource management programs. It is their responsibilities to ensure that the HRM programs are cost effective, compatible with each other, and consistent with the firms competitive strategy. Middle and lowerlevel managers can help to implement and support the HRM programs, and they can help to evaluate the programs and suggest improvements.

46.

Flexible leadership theory aims at (A) increasing commitment and skills (B) decreasing financial performance and adaptation (C) increasing flexibility while dealing with people (D) None of the above Leadership studies have mainly focused on (A) How leaders can improve skills of employees (B) Kinds of leadership behaviour (C) Flexible leadership behaviour (D) All the above Leaders can improve skills of employees by
(A) communicating job expectations

47.

48.

(B) (C)

giving proper training giving opportunities to practice newly acquired skills (D) All the above 49. Indirect leadership means (A) No interference in the work of subordinates (B) No interaction with subordinates (C) Influencing organisational functions (D) Improving human resource quality through HRM programmes and systems Under indirect leadership, who designs human resource management programs ? (A) Employees (B) Lower level management (C) Middle level management (D) Top level management
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50.

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14