Helpdesk SLAJAN March

1
6
14
17
18
19
20
5718

5723 I need the password to open ELECTRICAL SUPERINDENT JDE--rEG
5731

5734 format PC in CIC plant
5735

5736 JD Enterpriseone
5737

21
25
27
31
33
34
35
36
39
41
43
44
48
49
5738
5742
5744
5748
5750
5751
5752
5753
5756
5758
5760
5761
5765
5766
51 5768
54 5771
64
69
70
73
77
80
81
84
85
88
89
90
91
93
94
96
97
98
5781
5786
5787
5790
5794
5797
5798
5801
5802
5805
5806
5807
5808
5810
5811
5813
5814
5815
Need hand puch at Technical Building of Employee no. 3030 Badar Rasheedi

JDE

Windows activation
Windows activation
MY MAIL IS NOT WORKING
Ahmed Khalshi-EMP No: 3084 Network & telephone
windows activation
(

Need to provide hand punching at CCR bulding

Please install SKF on line and EMERSON on line system as hard disc is
replaced
Please install KMS ABB knowledge manager as my computer hard disc is
replaced
Microsoft outlook address book can not find and Security alret message
display all times
SKF On line system not opening
Old virus defenition

printer not work

telephone not working.
Jde attachment not open
9

hand finger punching
Adding printer

JDE PROGRAM IS NOT OPEN

102
103
106
107
108
113
115
121
127
133
134
137
143
144
145
149
151
153
154
155
156
159
164
165
166
167
168
169
180
183
185
187
189
190
192
195
196
199
200
201
203
205
207
5819
5820
5823
5824
5825
5830
5832
5839
5843
5849
5850
5853
5859
5860
5861
5865
5867
5869
5870
5871
5872
5875
5882
5883
5884
5885
5886
5887
5896
5899
5901
5903
5905
5906
5908
5911
5912
5916
5917
5918
5920
5922
5924
Transfer of Punching facility from Technical Building to Electrical

Maintenanace--Reg
Printer problem
I need the program running the following formulas mb4 / 3gp

Can not log-in
Computers Problems
JDE EnterpriseOne
COULDN'T ACCESS THE JED SUPPLY
Office 2010
making OP

computer of Engr. Ayman is not working
Update required for MS Office 2010
add another printer

MY COMPUTER IS VERY HEAVY
could not able to punch
Computer is not booting

Hand punch not accepted.

STC line connection to my villa no218
06-3160124
printer not work

maous not work
Hand punch problem.
hand punch
E-mail prplem

compuater
New Arrival Employee for Hand Punching

INTERNET FACILITY
autocad

Printer installment
Adobe Acrobat
computer hanging during opening refractory drawings

OHR
E-mail not working
208 5925
209 5926
Hand Punch -
Closed
Low (From 1 hour to 1 week)
JDE - Maintenance
Closed
Internet -
Closed
Computers Problems -
Closed
Closed
Medium (From 1 Hour to 3 Days)
JDE - Maintenance
Closed
Critical (From 1-4 Hours)
Others
Closed
Hand Punch -
Closed
Internet -
Closed
High (From 1-8 Hours)
Printers -
Closed
JDE -Supply
Closed
Auto Dispatch system (VAS)
Closed
Closed
Closed
Email Problems -
Closed
Network -
Closed
Closed
Email Problems -
Closed
Printers -
Closed
Hand Punch -
Closed
Hand Punch -
Closed
OLCM Problems
Closed
KMS
Closed
Closed
OLCM Problems
Closed
Others
Closed
Closed
Printers -
Closed
Hand Punch -
Closed
Email Problems -
Closed
Telephone System
Closed
JDE - Maintenance
Closed
Telephone System
Closed
Internet -
Closed
Internet -
Closed
Hand Punch -
Closed
Printers -
Closed
Printers -
Closed
Others
Closed
JDE - Maintenance
Closed
JDE - Maintenance
Closed
Hand Punch -
Closed
Printers -
Closed
Others
Closed
Closed
Closed
Closed
JDE -Supply
Closed
JDE -Supply
Closed
Closed
JDE -Supply
Closed
Closed
Closed
Closed
Printers -
Closed
Closed
Closed
Hand Punch -
Closed
Closed
Email Problems -
Closed
Closed
Hand Punch -
Closed
Telephone System
Closed
Telephone System
Closed
Printers -
Closed
Telephone System
Closed
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Email Problems -
Closed
Printers -
Closed
Closed
Hand Punch -
Closed
Telephone System
Closed
Network -
Closed
Closed
Printers -
Closed
Closed
Printers -
Closed
Closed
Closed
Hand Punch -
Closed
OHR
Closed
Email Problems -
Closed
Printers -
Closed
Telephone System
Closed
Mohammad AL-Dubayyan
100.00%
Mohammed Sajid
100.00%
Faisal Masoud Al-Saad
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
100.00%
Mohammed Sajid
100.00%
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
OSAMA A.HAMED
100.00%
GHULAM RAHMAN
100.00%
100.00%
100.00%
100.00%
100.00%
Mohammad Salmaan
100.00%
Mohammad Salmaan
100.00%
100.00%
Mohammad Salmaan
100.00%
GHULAM RAHMAN
100.00%
100.00%
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
Mohammed Sajid
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
100.00%
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
OSAMA A.HAMED
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
100.00%
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
5513
5514
5515
5516
5517
5518
5519
5520
5521
5522
5523
5524
5525
5526
5527
5528
5529
5530
5531
5532
5533
unable to open any file.

restoration of computer function for Engr. Ayman.
Hard disk capacity
for Engr. Abdulaziz Almohaimeed, # 3116

Can not open adobe file
CIC Q1 Dispatch Computer Not Working
OHR
RESETING MY JDE PASSWORD
mails not updating in INBOX
Could not receive any e-mails since wednesday
repair talephone ex.
Password
Awwad
Problem in PC configuration
PROBLEM IN MOUSE
EX NO 3520 HOUSE NO-B-373. AND HOUSE NO B7C TELIPHONE
REPAIR TALIPHONE HOUSE NO B7-C
Computer logon problem

5534 Computer and Telephone

5535 Description2 correction -SP5C25010019
5536 COMPUTER IS DELAY WHILE OPERATION
5537
5538
5539
5540
5541
5542
5543
5544
5545
5546
5547
5548
5549
5550
5551
5552
5553
5554
Installing of OHR system

Need to upgrade my CPU --rEG
*********Computer speed issue********
INternet Not working
Can not write in attachments
Qccfs access is required
Please install SKF & Emersion on line & Knowledge manager
QCCfs & Attachements in JDE not working

epson
ABB knowledge manager not working
JDE attachements are not visible
SKF, EMERSON & sony camera not working after changing my PC
3512 PHONE NOT WORKING
I can not send email from computer D-TEC-DCHANDRA
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
5555
5556
5557
5558
5559
5560
5561
5562
5563
5564
5565
5566
5567
5568
5569
5570
5571
5572
5573
5574
5575
5576
5577
5578
5579
5580
5581
5582
5583
5584
5585
5586
5587
5588
5589
5590
5591
5592
5593
5594
5595
Ext.#3512 House # 372-B (Family House) Phone has dead/not working

Problame in the printer.
USB port is not reconizing flash memory/Sony camera
Hand punch is not recognising
Computer working dead slow
Internet Cable Connection of Sattam Al-Harbi (D-Tech-Salharbi)
Correct the Name in the Address List
JDE attachement problem.

Intercom in my Room at CAMP is not working

EMERSON online system vibration readings display not proper
QCCFS network common folder of EPM
Anti Visor aut of date
Computer speed very slow

NEW EMPLOYEE

Provide Adress Book on my Id.
New Arrival Employee Hand Punching
New Arrival Employee Hand Punching
Net work - shared folders

MAKE PUNCH IN ELECTRICAL BUILDING

Install sound card to my pc
JDE attachment contents are not displayed

Local Telephone access to my room telephone no.2431

Internet is Not working.
TOO MUCH TIME TO OPEN INTERNET OR QCC SUPPORT--rEG
TV remote not working in Room No.B 4 F 35
The sending by E-mail.
HP P2015n
Internet
5596 Internet
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
5596
5597
5598
5599
5600
5601
5602
5603
5604
5605
5606
5607
5608
5609
5610
5611
5612
5613
5614
5615
5616
5617
5618
5619
5620
5621
5622
5623
5624
5625
5626
5627
5628
5629
Internet
122
123
124
125
126
127
128
129
130
5630
5631
5632
5633
5634
5635
5636
5637
5638
JDE Work order attachment and store stock item attachment not opening
my compoter not wokning good

internet
I dont have internet

Internet not working since 6 hours
RE-DIRECTION OF ALL E-MAILS TO MR. SHUJA 965

Hard disk capacity
newly joined
After Up grading of computer system Printer not working
Hand Punch allow in Store Area Machine
Can not login EMERSON online system

IN - OUT HAND PUNCHING
email for refarctory supervisor

Can not Open Computer - Password Forgotten
ov & brcod
Internet timing
********OLCM For PL-1 and PL-2*******
Installation of Auto cad software
3071

Printing any document

Computer Shortcoming
JDE-VAS 15
Printer not working
Canteen prenter & CD Room
delay in e-mail receiving
computer performance

131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
5639
5640
5641
5642
5643
5644
5645
5646
5647
5648
5649
5650
5651
5652
5653
5654
5655
5656
5657
5658
5659
5660
5661
5662
5663
5664
5665
5666
5667
5668
5670
5672
5673
5674
5675
5676
5677
5678
5679
5680

JDE ACCESS FOR 2 SUPPLY STAFF (LOCAL PURCHASERS).

internet is not coming

MOVE MY COMPUTER
Change the telephone name
pdf
inter net nat working
Installing Office 2007
ISO Internal Audit Share Folder
Computer Hanging
internet not working
the internet not working

please arrange for the access to jde for new refractory supervisor

Please arrange OHR system for the new refractory supervisor

Computer not working
PDF file
Install PDF
Internet access for Store keepers
Outlook Record recovery
TELIPHONE RIPAIR
Issuance Report is not running
JDE
submting OQ Error

171 5681 My email had archiving problem & need to change from Arabic to English
172 5682 ISO Internal Audit Share Folder
173 5683 Printer is not working
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
5684
5685
5686
5687
5688
5689
5690
5691
5692
5693
5694
5695
5696
5697
5698
5699
5700
5701
5702
5703
5704
5705
5706
5707
5708
5709
5710
5711
5712
5713
5714
5715
5716
5717
email connection problem

OUTLOOK not working
upgraded computer

PROBLEM WITH SHORTCUT

Could not open document from NET--Reg
test
Internet is not working
installation of anti virus

PC Office Printe
Message exceed the user allocated space
Fax Machine
comuters not open
MS Office 2010 Arabic Version required in Training Centre PCs
CONNECT THE INTERNET
system pass word change
e-mail increase (no. of Recipient and text volume)
Replace my existing telephone with IP telephone
Internet not working
Access to generate non-stock service request.

Email Security Alert
Installation of MS Visio
Regardind arrangment of a computer for safety engineer
Need hand puch at emp building

Adobe acrobate up-date
IN JDE ATTACHMENT IS UNABLE TO OPEN
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
Closed
Closed
Closed
Hand Punch -
Closed
Others
Closed
Closed
Closed
OHR
Closed
JDE -Supply
Closed
Internet -
Closed
Email Problems -
Closed
Telephone System
Closed
Closed
Closed
Hand Punch -
Closed
Closed
Others
Closed
Telephone System
Closed
Telephone System
Closed
Closed
Others
Closed
Closed
JDE - Stores
Closed
Closed
Hand Punch -
Closed
OHR
Closed
Telephone System
Closed
Internet -
Closed
Closed
Closed
Internet -
Closed
JDE - Maintenance
Closed
Network -
Closed
OLCM Problems
Closed
Others
Closed
Closed
Printers -
Closed
KMS
Closed
JDE - Maintenance
Closed
OLCM Problems
Closed
Telephone System
Closed
Email Problems -
Closed
Telephone System
Closed
Printers -
Closed
Closed
Hand Punch -
Closed
Closed
Network -
Closed
Others
Closed
JDE - Maintenance
Closed
Internet -
Closed
Closed
Telephone System
Closed
Closed
OLCM Problems
Closed
Closed
Closed
Closed
Email Problems -
Closed
Hand Punch -
Closed
Closed
Hand Punch -
Closed
Internet -
Closed
Email Problems -
Closed
Closed
JDE - Stores
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Internet -
Closed
Others
Closed
Hand Punch -
Closed
Closed
Others
Closed
JDE - Maintenance
Closed
Hand Punch -
Closed
Telephone System
Closed
Closed
Internet -
Closed
Internet -
Closed
Others
Closed
Email Problems -
Closed
Printers -
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Hand Punch -
Closed
Closed
Network -
Closed
Printers -
Closed
Hand Punch -
Closed
OLCM Problems
Closed
Closed
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Others
Closed
Internet -
Closed
Closed
Internet -
Closed
Printers -
Closed
Internet -
Closed
OLCM Problems
Closed
Others
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Printers -
Closed
Internet -
Closed
Closed
Closed
Printers -
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Closed
Others
Closed
Hand Punch -
Closed
Printers -
Closed
Printers -
Closed
JDE - Maintenance
Closed
Closed
Closed
Internet -
Closed
Internet -
Closed
Email Problems -
Closed
Email Problems -
Closed
Internet -
Closed
Closed
Internet -
Closed
JDE -Supply
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Closed
Closed
Closed
Closed
Others
Closed
Telephone System
Closed
Others
Closed
Internet -
Closed
Internet -
Closed
Closed
Others
Closed
Closed
Internet -
Closed
Internet -
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Others
Closed
Closed
Email Problems -
Closed
JDE - Maintenance
Closed
Internet -
Closed
OHR
Closed
JDE - Stores
Closed
Closed
Others
Closed
Closed
Internet -
Closed
Email Problems -
Closed
Telephone System
Closed
JDE - Stores
Closed
JDE - Finance
Closed
JDE -Supply
Closed
Internet -
Closed
Email Problems -
Closed
Others
Closed
Printers -
Closed
Email Problems -
Closed
Internet -
Closed
Closed
Closed
JDE - Finance
Closed
Closed
Others
Closed
Internet -
Closed
JDE -Supply
Closed
Internet -
Closed
Closed
Closed
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Hand Punch -
Closed
Others
Closed
Closed
Closed
Internet -
Closed
Closed
Email Problems -
Closed
Telephone System
Closed
Internet -
Closed
JDE -Supply
Closed
Closed
Others
Closed
Others
Closed
Closed
Hand Punch -
Closed
Internet -
Closed
Closed
JDE - Maintenance
Closed
0%
0%
- NO SLA -
0%
100.00%
- NO SLA -
- NO SLA -
0%
Mohammed Sajid
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
- no reply -
100.00%
- NO SLA -
OSAMA A.HAMED
100.00%
100.00%
100.00%

OSAMA A.HAMED
0%
Mohammed Sajid
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%

GHULAM RAHMAN
- NO SLA -
OSAMA A.HAMED
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
- NO SLA -
Herman
100.00%
- no reply - no reply - no reply - no reply -

100.00%
100.00%
- NO SLA -
GHULAM RAHMAN
100.00%
Mohammad Salmaan
- NO SLA - no reply -
GHULAM RAHMAN
100.00%
- no reply - no reply GHULAM RAHMAN
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
OSAMA A.HAMED
0%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
- no reply -
OSAMA A.HAMED
100.00%
- no reply -
Mohammad Salmaan
100.00%
- no reply - no reply -
GHULAM RAHMAN
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
Abdulrahman Alzaidi
GHULAM RAHMAN
0%
Mohammed Sajid
0%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
100.00%
100.00%
100.00%
Mohammed Sajid
0%
100.00%
OSAMA A.HAMED
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
- NO SLA -
GHULAM RAHMAN
100.00%
100.00%
100.00%

- NO SLA -
Herman
- NO SLA -
100.00%
Herman
100.00%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
Mohammad Salmaan
100.00%
- no reply -
- NO SLA -
100.00%
100.00%
- NO SLA -
100.00%
100.00%
100.00%
- no reply -
GHULAM RAHMAN
100.00%
100.00%
100.00%
- no reply -
100.00%
100.00%
100.00%
100.00%
- no reply -
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
Mohammed Sajid
0%
GHULAM RAHMAN
- NO SLA -
100.00%
- no reply -
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
Mohammed Sajid
0%
- no reply - no reply - no reply - no reply - no reply -
Abdulrahman Alzaidi
- NO SLA - no reply - no reply -
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
- no reply -
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
- NO SLA -
100.00%
Mohammed Sajid
- NO SLA -
GHULAM RAHMAN
100.00%
Abdulrahman Alzaidi
- NO SLA -
Mohammed Sajid
0%
mohammad shafiq
- NO SLA -
Mohammed Sajid
0%
Mohammed Sajid
0%
Mohammed Sajid
100.00%
- no reply -
0%
0%
- no reply -
- no reply - no reply Faisal Masoud Al-Saad

Abdulrahman Alzaidi
100.00%
100.00%
0%
GHULAM RAHMAN
- NO SLA -
100.00%
GHULAM RAHMAN
100.00%
- no reply -
100.00%
0%
- no reply -
100.00%
OSAMA A.HAMED
100.00%
GHULAM RAHMAN
100.00%
- no reply -
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
100.00%
OSAMA A.HAMED
100.00%
- no reply -
Mohammed Sajid
100.00%
- no reply - NO SLA - no reply -
- NO SLA -
100.00%
GHULAM RAHMAN
GHULAM RAHMAN
100.00%
1
18
36
37
45
48
50
70
71
75
79
101
109
127
134
142
150
153
156
158
5328
5345
5363
5364
5372
5375
Shell Scanner
printer is not working
Hand punch problem of employee no.2910
new employee
5376
5397
5398
5402
5406
5428
5436
5454
5461
5470
Make shering with printer

OHR application is not working with G.Nagaraju Sarma computer

order outstanding
OHR
Printer not working

JDE SYSTEM ERROR

5477
5479 No printer shared with my computer
5482
5484 Network problems
174 5500 Need to extend the tELEPHONE cable from tv ROOM TO bED ROOM.--Reg
175
187
188
190
194
5501
5513
5514
5516
5520
Need to extend the tELEPHONE cable from tv ROOM TO bED ROOM.--Reg

OHR
Closed
Printers -
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Closed
Printers -
Closed
OHR
Closed
Closed
JDE -Supply
Closed
OHR
Closed
Printers -
Closed
Closed
Closed
JDE -Supply
Closed
JDE -Supply
Employee replied
Others
Closed
Closed
Telephone System
Closed
Network -
Closed
Telephone System
Closed
Telephone System
Closed
Closed
Closed
Hand Punch -
Closed
OHR
Closed
GHULAM RAHMAN
- NO SLA -
0%
0%
0%
0%
0%
GHULAM RAHMAN
33.33%
0%
Abdulrahman Alzaidi
0%
Mohammed Sajid
0%
Abdulrahman Alzaidi
0%
0%
Abdulrahman Alzaidi
0%
OSAMA A.HAMED
0%
0%
1
18
36
37
45
48
50
70
71
75
79
101
109
127
134
142
150
153
156
158
OSAMA A.HAMED
0%
174
OSAMA A.HAMED
0%
0%
0%
0%
0%
175
187
188
190
194
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
Herman
0%
Mohammed Sajid
0%
Mohammed Sajid
0%
100.00%
- NO SLA -
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
JAN
FEB
MAR
JAN
FEB
MAR
Total
tickets
195
207
209
Total
tickets
195
207
209
solved
tickets
195
207
209
solved
tickets
195
207
209
On SLA
168
190
187
SLA
100
81
107
89
Not meet
%
SLA
86.15
27
91.79
17
89.47
22
SLA
%
41.54
51.69
42.58
5099
%
13.8
8.2
10.5
SLA below
%
50
0.0
1
0.0
0.0
250
200
150
100
% NO SLA %
SLA 0
0.5
23
11.79
32
0.0
37
17.87
17
0.0
48
22.97
21
%
No Reply
16.41
64
32.82
8.21
46
22.22
10.05
50
23.92
100
50
0
JAN
FEB
Total tickets
On SLA
Not meet SLA
201
207
208
168
190
187
MAR
Not meet SLA
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
5328
5329
5330
5331
5332
5333
5334
5335
5336
5337
5338
5339
5340
5341
5342
5343
5344
5345
5346
5347
5348
5349
5350
5351
5352
5353
5354
5355
5356
5357
5358
5359
5360
5361
5362
5363
5364
5365
5366
5367
5368
5369
5370
5371
Shell Scanner



Punching machine for 2587
Hand punching Scaninging
computer speed`
my network no work
my network no work
printer is not working
English Classroom items

2483
Reactivation Of Punching
EMERSION On Line System related

Pl3 shell scanner
Internet to Mr.Ahmad-EMP:3084
Camp Accommodation Telephone Line

my id not working on hand punch machine
adding overtime problem
Installing MS Project & Visio

USB Mouse Faulty
hand punch problem
Hand Punch
could not able to hand punch
Computer setting need to reset as per engish farmat
JDE- Training
OHR- Accessabilty
45
46
47
48
49
50
51
5372
5373
5374
5375
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
5378
5379
5380
5381
5382
5383
5384
5386
5387
5388
5389
5390
5391
5392
5393
5394
5395
5396
5397
5398
5399
5400
5401
5402
5403
5404
5405
5406
5407
5408
5409
5410
5411
5412
5413
5414

JD System
PL3 PC Scanner
new employee
5376 Make shering with printer

5377 Out look and Internet is out of service for Store Chief
Net work cable connection at Office of Store No.4 Warehouse( New One )
Change Date
New Telephone connection in Store No.4 facility
Printer connection in Store No.4
computer problem
PC to Printer Connection
Apparent Virus Attack

Reg Work order
EPSON Printer
Upgrade acrobat reader
Computer very slow operation
add printer
telephone not warking in B6 G/F AND B52 G/F
Hand punching problem
Projector required

OHR application is not working with G.Nagaraju Sarma computer

JDE NOT WORK

order's promised delivery date
order outstanding
internet prombel
OLCM problem for PL-1 and PL-2

OHR
78
enter net nat working
Hand Punch Activation
Need hand puch at Technical Building
Telephone Replacement
Balance Printer
Printer stop printing
installation to our Printer
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
5415
5416
5417
5418
5419
5420
5421
5422
5423
5424
5425
5426
5427
5428
5429
5430
5431
5432
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
5433
5434
5435
5436
5437
5438
5439
5440
5441
5442
5443
5444
5445
5446
5447
5448
5449
5450
5451
5452
5453
5454
5455
5456
5457

scanner pl3
Telephone problem.
Telephone problem.

lost my internet connection
Need to give the connection to other room
Need to give the connection to other room
Activation of Punch
Printer not working
RESETING Mr. Turki Almutaliq Password Empl. NO. 3025
Windows License
page interface
internet and e-mail not working
Problem in Punching in and out at the Electrical Building Emp. No. 3059

printer
Please install ABB knowledge manager in my computer
OHR SYSTEM

needs to install "VirtualExpander_v26.exe"
assistance on computer settings and connections

net not working

weak response
MY INTERNRT NOT WORKING

internet connection

131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
5458
5459
5460
5461
5462
5463
5464
5465
5467
5468
5469
5470
5471
5472
5473
5474
5475
Internet not work

pc not working
JDE SYSTEM ERROR

printer not working

HAND PUNCH REQUIRE

Urgent required
jde not working

telephone transfered to another area

PL-3 SILO 2 Telephone
Punching Machine Not Working - Technical Building
OLCM for PL-1 and PL-2 is dead
Connection of Ahmad Kalashi PC D-TEC GDP QCCO.COM to Printer Hp lasr
148 5476 jet 4250 PCL6
149
150 5477

+
151 5478
152
153 5479 No printer shared with my computer

154 5480
155 5481 Need to remove hand punch machine and install to other place

156 5482
157 5483 Hard Disk full.
158 5484 Network problems

159 5485
160 5486 The net cable is disconnected

161 5487

162 5488
163 5489 OLCM for PL-1 and Pl-2 is dead.
Internet Connection/Outlook/Telephone Connection of Engr. Ragudo (D164 5490 tech-Nragudo)
165 5491 Telephone problem

166 5492

167 5493
5494
brentar
colae
168
169 5495 change monetor

170 5496
171 5497 PL3 KILN SCANNER NOT WORKING

172 5498
5499

173
174 5500 Need to extend the tELEPHONE cable from tv ROOM TO bED ROOM.--Reg
175
176
177
178
179
180
181
182
183
5501
5502
5503
5504
5505
5506
5507
5508
5509
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
5510
5511
5512
5513
5514
5515
5516
5517
5518
5519
5520
5521
5522
5523
5524
5525
5526
5527
5528
5529
5530
5531
5532
5533
Need to extend the tELEPHONE cable from tv ROOM TO bED ROOM.--Reg

can not login EMERSON on line
Computer very slow operation

Cannot login
Internet Connection/Outlook/Telephone Connection of Mr. Prasad (D-techpssprasad)
kindly ripair ex.3520 in family house B-373 in new camp

Hard disk capacity

CIC Q1 Dispatch Computer Not Working
OHR
RESETING MY JDE PASSWORD
mails not updating in INBOX
Could not receive any e-mails since wednesday
repair talephone ex.
Password
Awwad
Problem in PC configuration
PROBLEM IN MOUSE
EX NO 3520 HOUSE NO-B-373. AND HOUSE NO B7C TELIPHONE
REPAIR TALIPHONE HOUSE NO B7-C
Computer logon problem

5534 Computer and Telephone

5535 Description2 correction -SP5C25010019
5536 COMPUTER IS DELAY WHILE OPERATION
5537
5538 Installing of OHR system

5539
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
5540
5541
5542
5543
5544
5545
5546
5547
5548
5549
5550
5551
5552
5553
5554

Need to upgrade my CPU --rEG
*********Computer speed issue********
INternet Not working
Can not write in attachments
Qccfs access is required
Please install SKF & Emersion on line & Knowledge manager
QCCfs & Attachements in JDE not working

epson
ABB knowledge manager not working
JDE attachements are not visible
SKF, EMERSON & sony camera not working after changing my PC
3512 PHONE NOT WORKING
I can not send email from computer D-TEC-DCHANDRA
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
5555
5556
5557
5558
5559
5560
5561
5562
5563
5564
5565
5566
5567
5568
5569
5570
5571
5572
5573
5574
5575
5576
Ext.#3512 House # 372-B (Family House) Phone has dead/not working

Problame in the printer.
USB port is not reconizing flash memory/Sony camera
Hand punch is not recognising
Computer working dead slow
Internet Cable Connection of Sattam Al-Harbi (D-Tech-Salharbi)
Correct the Name in the Address List
JDE attachement problem.

Intercom in my Room at CAMP is not working

EMERSON online system vibration readings display not proper
QCCFS network common folder of EPM
Anti Visor aut of date
Computer speed very slow

NEW EMPLOYEE

5577
5578 Provide Adress Book on my Id.
5579 New Arrival Employee Hand Punching
5580 New Arrival Employee Hand Punching
5581
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
5582
5583
5584
5585
5586
5587
5588
5589
5590
5591
5592
5593
5594
5595
Net work - shared folders

MAKE PUNCH IN ELECTRICAL BUILDING
5596
5597
5598
5599
5600
5601
5602
5603
5604
5605
5606
5607
5608
5609
5610
5611
5612
5613
5614
5615
5616
5617
5618
5619
5620
5621
5622
5623
5624
Internet

Install sound card to my pc
JDE attachment contents are not displayed

Local Telephone access to my room telephone no.2431

Internet is Not working.
TOO MUCH TIME TO OPEN INTERNET OR QCC SUPPORT--rEG
TV remote not working in Room No.B 4 F 35
The sending by E-mail.
HP P2015n
Internet

Hard disk capacity
newly joined
After Up grading of computer system Printer not working
Hand Punch allow in Store Area Machine
Can not login EMERSON online system

IN - OUT HAND PUNCHING
email for refarctory supervisor

Can not Open Computer - Password Forgotten
ov & brcod
Internet timing
********OLCM For PL-1 and PL-2*******
Installation of Auto cad software
3071

Printing any document

Computer Shortcoming
JDE-VAS 15
Printer not working
Canteen prenter & CD Room
delay in e-mail receiving
303
304
305
306
307
5625 computer performance

5626
5627
5628
5629
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
5630
5631
5632
5633
5634
5635
5636
5637
5638
5639
5640
5641
5642
5643
5644
5645
5646
5647
5648
5649
5650
5651
5652
5653
5654
5655
5656
5657
5658
5659
5660
5661
5662
5663
5664
5665
5666
5667
JDE Work order attachment and store stock item attachment not opening
my compoter not wokning good

internet
I dont have internet

Internet not working since 6 hours
RE-DIRECTION OF ALL E-MAILS TO MR. SHUJA 965

JDE ACCESS FOR 2 SUPPLY STAFF (LOCAL PURCHASERS).

internet is not coming

MOVE MY COMPUTER
Change the telephone name
pdf
Installing Office 2007
Computer Hanging
the internet not working

please arrange for the access to jde for new refractory supervisor

Please arrange OHR system for the new refractory supervisor
346
347
348
349
350
351
352
353
354
355
356
5668
5670
5672
5673
5674
5675
5676
5677
5678
5679
5680

PDF file
Install PDF
Internet access for Store keepers
Outlook Record recovery
TELIPHONE RIPAIR
Issuance Report is not running
JDE
submting OQ Error
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
5681
5682
5683
5684
5685
5686
5687
5688
5689
5690
5691
5692
5693
5694
5695
5696
5697
5698
5699
5700
5701
5702
5703
5704
5705
5706
5707
5708
5709
5710
5711
5712
My email had archiving problem & need to change from Arabic to English
Printer is not working
email connection problem
OUTLOOK not working
upgraded computer

PROBLEM WITH SHORTCUT

Could not open document from NET--Reg
test
Internet is not working
installation of anti virus

PC Office Printe
Message exceed the user allocated space
Fax Machine
comuters not open
MS Office 2010 Arabic Version required in Training Centre PCs
CONNECT THE INTERNET
system pass word change
e-mail increase (no. of Recipient and text volume)
Replace my existing telephone with IP telephone
Access to generate non-stock service request.

Email Security Alert
Installation of MS Visio
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
5713
5714
5715
5716
5717
5718
5719
5720
5721
5722
5723
5724
5725
5726
5727
5728
5729
5730
5731
5732
5733
5734
5735
5736
5737
Regardind arrangment of a computer for safety engineer

Need hand puch at emp building
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
5738
5739
5740
5741
5742
5743
5744
5745
5746
5747
5748
5749
5750
5751
5752
5753
5754
5755
Need hand puch at Technical Building of Employee no. 3030 Badar Rasheedi
Some Problem In JD
System unable to give print

Home telephone is not working

not able to view attachment in jd edwards
JDE

Windows activation
Windows activation
MY MAIL IS NOT WORKING
computer shutting down

Adobe acrobate up-date
IN JDE ATTACHMENT IS UNABLE TO OPEN

Please enhance email receiving capacity from 2MB to 6MB
Please install ACAD in my computer
printer needs maintenance
I need the password to open ELECTRICAL SUPERINDENT JDE--rEG
PP Supt. Computer
PL-1 Raw mill and kiln area OLCM.

Printer doesn't work proberly.
Unable to open attachment
OHR not working.
Smart Screen in Training Center not working

(
format PC in CIC plant

JD Enterpriseone

432
433
434
435
436
437
438
439
440
441
442
443
5756
5757
5758
5759
5760
5761
5762
5763
5764
5765
5766
5767
Ahmed Khalshi-EMP No: 3084 Network & telephone

Windows activation message
windows activation

(

Not able to write in attachments

Need to install anti virus
Need to provide hand punching at CCR bulding

JDE attachments not visible after New hard disc installation
Please install SKF on line and EMERSON on line system as hard disc is
444 5768 replaced
445 5769 Please install OHR system as my computer hard disc is replaced by IT
As my computer hard disc is replaced, please re-install microsoft outlook
446 5770 and my all old emails
Please install KMS ABB knowledge manager as my computer hard disc is
447 5771 replaced
448
449
450
451
452
453
454
455
456
5772
5773
5774
5775
5776
5777
5778
5779
5780
457
458
459
460
461
462
463
464
465
466
467
468
469
470
5781
5782
5783
5784
5785
5786
5787
5788
5789
5790
5791
5792
5793
5794
Please install AutoCAD in my computer as my computer hard disc is replaced

SERIOUS ISSUE- Information shared by UNKNOWN sources
Mouse not available with the new system.
Window activation
The copy of Windows is not genuine
windows activation
Please install FOXIT READER 3 in my computer
The screen black
JDE attachment are not visible.
Microsoft outlook address book can not find and Security alret message
display all times
Please install printer

KMS & Qccfs folder access
Daily Issuance Report not Print
SKF On line system not opening
Old virus defenition
QCCFs folder can not find in my computer
computer message

Computer message
1
!!!!
printer not work
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
5795
5796
5797
5798
5799
5800
5801
5802
5803
5804
5805
5806
5807
5808
5809
5810
5811
5812
5813
5814
5815
5816
5817
5818
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
5819
5820
5821
5822
5823
5824
5825
5826
5827
5828
5829
5830
5831
5832
5833
5834
5835
5837
5838

Computer not getting log In

ARABICE LETAR

telephone not working.
Jde attachment not open
OHR not opening
VAS Dispatch system
9

hand finger punching
Installl OHR and make access
Adding printer

JDE PROGRAM IS NOT OPEN

Window Activation

Sent e-mails not recieved
Transfer of Punching facility from Technical Building to Electrical
Maintenanace--Reg
Printer problem
system not working
jde supply
I need the program running the following formulas mb4 / 3gp

Can not log-in
Internet and Phone connection
QCCFs folder can not find in my computer
D-QTY-LABSHIFT .QCCO.COM Computer
Office Telephone Problem
Computers Problems

JDE EnterpriseOne
"

OLCM For PL-1 and PL-2 is down.
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
5839 COULDN'T ACCESS THE JED SUPPLY

5840
5841 Computer message
5842
5843
5844
5845
5846
5847
5848
5849
5850
5851
5852
5853
5854
5855
5856
5857
5858
5859
5860
5861
5862
5863
5864
5865
5866
5867
5868
5869
5870
5871
5872
5873
5874
5875
5876
5877
5878
5881
5882
To add PDF
Office 2010
TOP URGENT
Windows activation
NOT WORKNING DOOD
Extension for House No. 226
making OP

Please install the programs
computer of Engr. Ayman is not working

Request for additional Hard Disk
Previous files missing after upgrading

Update required for MS Office 2010
add another printer

reqest for pdf maker program
i need JDE passward

MY COMPUTER IS VERY HEAVY
No telephone or telephone connection in the classroom
could not able to punch
P.O free of charge
Computer is not booting


STC line connection to my villa no218
10110623

computer is very slow
Office activation
06-3160124
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
5883
5884
5885
5886
5887
5888
printer not work

maous not work
Hand punch problem.
hand punch
*******OLCM for PL-1 and PL-2 is down*******
5889 Item master attach not open

5890
5891
5892
5893
5894
5895
5896
5897
5898
5899
5900
5901
5902
5903
5904
5905
5906
5907
5908
5909
5910
5911
5912
5913
5914
5916
5917
5918
5919
5920
5921
5922
5923
5924
5925
OHR SYSTEM arrangement in my system

arrangement of internet
New telephone line
Computer require
Activate Windows
Activate windows for Jzaman
E-mail prplem
an interrupting computer message recieved repeatedly
attachment not opening

compuater

microsoft exchang

INTERNET FACILITY

autocad
Dictionary Internet not Working)
Computer Anti Virus

7200 jde
Internet connected
Printer installment
Adobe Acrobat
computer hanging during opening refractory drawings
ALLOCATION OPTION PROVIDE

OHR
pos
E-mail not working

602 5926
Closed
Closed
Closed
Telephone System
Closed
Closed
Hand Punch -
Closed
OHR
Closed
Printers -
Closed
Email Problems -
Closed
Printers -
Closed
Hand Punch -
Closed
Telephone System
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Closed
Network -
Closed
Network -
Closed
Printers -
Closed
Telephone System
Closed
Closed
Hand Punch -
Closed
Closed
OLCM Problems
Closed
Printers -
Closed
Scanners & Cameras -
Closed
Internet -
Closed
Telephone System
Closed
Telephone System
Closed
Email Problems -
Closed
OHR
Closed
Hand Punch -
Closed
Hand Punch -
Closed
JDE - HR& payroll
Closed
Closed
Telephone System
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Closed
JDE -Supply
Closed
OHR
Closed
Hand Punch -
Closed
JDE - HR& payroll
Closed
Closed
Closed
Printers -
Closed
Email Problems -
Closed
Network -
Closed
Email Problems -
Closed
Telephone System
Closed
Closed
Closed
Network -
Closed
Closed
Email Problems -
Closed
JDE - Maintenance
Closed
Printers -
Closed
Others
Closed
Closed
Printers -
Closed
Telephone System
Closed
Hand Punch -
Closed
Others
Closed
Email Problems -
Closed
Hand Punch -
Closed
OHR
Closed
Closed
JDE - Finance
Closed
JDE - Finance
Closed
JDE -Supply
Closed
JDE -Supply
Closed
Internet -
Closed
OLCM Problems
Closed
Hand Punch -
Closed
OHR
Closed
Closed
Internet -
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Telephone System
Closed
Printers -
Closed
Printers -
Closed
Printers -
Closed
Hand Punch -
Closed
Closed
Telephone System
Closed
Telephone System
Closed
Closed
Closed
Closed
Closed
Closed
Hand Punch -
Closed
Telephone System
Closed
Network -
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Closed
Closed
Email Problems -
Closed
Hand Punch -
Closed
Internet -
Closed
Hand Punch -
Closed
Closed
Others
Closed
Printers -
Closed
Email Problems -
Closed
Printers -
Closed
KMS
Closed
OHR
Closed
Others
Closed
Others
Closed
Others
Closed
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Closed
Internet -
Closed
Internet -
Closed
Closed
Internet -
Closed
Closed
Closed
Internet -
Closed
Closed
Closed
JDE -Supply
Closed
Hand Punch -
Closed
Printers -
Closed
Telephone System
Closed
Hand Punch -
Closed
Closed
Others
Closed
JDE - Maintenance
Closed
JDE -Supply
Employee replied
Telephone System
Closed
Telephone System
Closed
Hand Punch -
Closed
Internet -
Closed
OLCM Problems
Closed
Printers -
Closed
Others
Closed
Printers -
Closed
Closed
Closed
Others
Closed
Telephone System
Closed
Closed
Network -
Closed
Closed
Network -
Closed
Others
Closed
Email Problems -
Closed
OLCM Problems
Closed
Internet -
Closed
Telephone System
Closed
Closed
Closed
Printers -
Closed
Others
Closed
Closed
Closed
Printers -
Closed
Hand Punch -
Closed
Telephone System
Closed
Telephone System
Closed
Hand Punch -
Closed
Printers -
Closed
Closed
Closed
OLCM Problems
Closed
OHR
Closed
Closed
Closed
Telephone System
Closed
Telephone System
Closed
Closed
Closed
Closed
Closed
Hand Punch -
Closed
Others
Closed
Closed
Closed
OHR
Closed
JDE -Supply
Closed
Internet -
Closed
Email Problems -
Closed
Telephone System
Closed
Closed
Closed
Hand Punch -
Closed
Closed
Others
Closed
Telephone System
Closed
Telephone System
Closed
Closed
Others
Closed
Closed
JDE - Stores
Closed
Closed
Hand Punch -
Closed
OHR
Closed
Telephone System
Closed
Internet -
Closed
Closed
Closed
Internet -
Closed
JDE - Maintenance
Closed
Network -
Closed
OLCM Problems
Closed
Others
Closed
Closed
Printers -
Closed
KMS
Closed
JDE - Maintenance
Closed
OLCM Problems
Closed
Telephone System
Closed
Email Problems -
Closed
Telephone System
Closed
Printers -
Closed
Closed
Hand Punch -
Closed
Closed
Network -
Closed
Others
Closed
JDE - Maintenance
Closed
Internet -
Closed
Closed
Telephone System
Closed
Closed
OLCM Problems
Closed
Closed
Closed
Closed
Email Problems -
Closed
Hand Punch -
Closed
Closed
Hand Punch -
Closed
Internet -
Closed
Email Problems -
Closed
Closed
JDE - Stores
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Internet -
Closed
Others
Closed
Hand Punch -
Closed
Closed
Others
Closed
JDE - Maintenance
Closed
Hand Punch -
Closed
Telephone System
Closed
Closed
Internet -
Closed
Internet -
Closed
Others
Closed
Email Problems -
Closed
Printers -
Closed
Internet -
Closed
Internet -
Closed
Hand Punch -
Closed
Closed
Network -
Closed
Printers -
Closed
Hand Punch -
Closed
OLCM Problems
Closed
Closed
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Others
Closed
Internet -
Closed
Closed
Internet -
Closed
Printers -
Closed
Internet -
Closed
OLCM Problems
Closed
Others
Closed
Hand Punch -
Closed
Hand Punch -
Closed
Printers -
Closed
Internet -
Closed
Closed
Closed
Printers -
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Closed
Others
Closed
Hand Punch -
Closed
Printers -
Closed
Printers -
Closed
JDE - Maintenance
Closed
Closed
Closed
Internet -
Closed
Internet -
Closed
Email Problems -
Closed
Email Problems -
Closed
Internet -
Closed
Closed
Internet -
Closed
JDE -Supply
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Internet -
Closed
Closed
Closed
Closed
Closed
Others
Closed
Telephone System
Closed
Others
Closed
Internet -
Closed
Internet -
Closed
Closed
Others
Closed
Closed
Internet -
Closed
Internet -
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Others
Closed
Closed
Email Problems -
Closed
JDE - Maintenance
Closed
Internet -
Closed
OHR
Closed
JDE - Stores
Closed
Closed
Others
Closed
Closed
Internet -
Closed
Email Problems -
Closed
Telephone System
Closed
JDE - Stores
Closed
JDE - Finance
Closed
JDE -Supply
Closed
Internet -
Closed
Email Problems -
Closed
Others
Closed
Printers -
Closed
Email Problems -
Closed
Internet -
Closed
Closed
Closed
JDE - Finance
Closed
Closed
Others
Closed
Internet -
Closed
JDE -Supply
Closed
Internet -
Closed
Closed
Closed
Closed
Hand Punch -
Closed
Printers -
Closed
Email Problems -
Closed
Hand Punch -
Closed
Others
Closed
Closed
Closed
Internet -
Closed
Closed
Email Problems -
Closed
Telephone System
Closed
Internet -
Closed
JDE -Supply
Closed
Closed
Others
Closed
Others
Closed
Closed
Hand Punch -
Closed
Internet -
Closed
Closed
JDE - Maintenance
Closed
Hand Punch -
Closed
Closed
Email Problems -
Closed
Closed
Printers -
Closed
JDE - Maintenance
Closed
Closed
OLCM Problems
Closed
Closed
Printers -
Closed
Email Problems -
Closed
OHR
Closed
Closed
Internet -
Closed
Internet -
Closed
Closed
Closed
Closed
JDE - Maintenance
Closed
Others
Closed
Hand Punch -
Closed
JDE - HR& payroll
Closed
Closed
Closed
Internet -
Closed
Telephone System
Closed
Printers -
Closed
JDE - Maintenance
Closed
Closed
Closed
JDE -Supply
Closed
Closed
Closed
Closed
Closed
Email Problems -
Closed
Closed
Closed
Network -
Closed
Closed
Closed
Closed
Email Problems -
Closed
Printers -
Closed
JDE - Maintenance
Closed
Printers -
Closed
Closed
Hand Punch -
Closed
Hand Punch -
Closed
JDE - Maintenance
Closed
OLCM Problems
Closed
OHR
Closed
Email Problems -
Closed
KMS
Closed
Closed
Others
Closed
Closed
Closed
Closed
Closed
Closed
Closed
JDE - Maintenance
Closed
Closed
Printers -
Closed
Closed
KMS
Closed
JDE - Stores
Closed
OLCM Problems
Closed
Others
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Printers -
Closed
Hand Punch -
Closed
Closed
Hand Punch -
Closed
Email Problems -
Closed
Closed
Closed
Telephone System
Closed
JDE - Maintenance
Closed
OHR
Closed
Closed
Telephone System
Closed
Internet -
Closed
Internet -
Closed
Hand Punch -
Closed
OHR
Closed
Printers -
Closed
Printers -
Closed
Closed
Others
Closed
JDE - Maintenance
Closed
JDE - Maintenance
Closed
Closed
Hand Punch -
Closed
Email Problems -
Closed
Hand Punch -
Closed
Printers -
Closed
Closed
JDE -Supply
Closed
Others
Closed
Closed
Closed
Telephone System
Closed
Closed
Closed
Telephone System
Closed
Closed
Closed
JDE -Supply
Closed
Closed
Closed
Internet -
Closed
Closed
OLCM Problems
Closed
JDE -Supply
Closed
Closed
Closed
Closed
Closed
Email Problems -
Closed
Closed
Closed
Telephone System
Closed
Internet -
Closed
JDE -Supply
Closed
Closed
Closed
Closed
Closed
OHR
Closed
Closed
Closed
Closed
Closed
Closed
Printers -
Closed
Closed
Closed
JDE - HR& payroll
Closed
Telephone System
Closed
Closed
Telephone System
Closed
Hand Punch -
Closed
JDE -Supply
Hold
Closed
Email Problems -
Closed
Closed
Hand Punch -
Closed
Closed
Closed
Telephone System
Closed
Closed
Printers -
Closed
Closed
Closed
Telephone System
Closed
Printers -
Closed
Telephone System
Closed
Closed
Hand Punch -
Closed
Hand Punch -
Closed
OLCM Problems
Closed
JDE - Maintenance
Closed
OHR
Closed
Internet -
Closed
Telephone System
Closed
Hold
Closed
Closed
Email Problems -
Closed
Closed
JDE - Maintenance
Closed
Printers -
Closed
Internet -
Closed
Closed
Printers -
Closed
Hand Punch -
Closed
Email Problems -
Closed
Telephone System
Closed
Network -
Closed
Closed
Closed
Internet -
Closed
Closed
Printers -
Closed
Closed
Closed
Others
Closed
Printers -
Closed
Closed
Closed
Closed
Hand Punch -
Closed
Others
Closed
OHR
Closed
Closed
Email Problems -
Closed
Printers -
Closed
Telephone System
Closed
GHULAM RAHMAN
- NO SLA -
100.00%
100.00%
100.00%
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
100.00%
100.00%
- no reply -
100.00%
100.00%
- no reply - no reply - no reply -
0%
OSAMA A.HAMED
- NO SLA -
100.00%
100.00%
100.00%
mohammad shafiq
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
100.00%
0%
0%
- no reply -
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
- no reply -
Abdulrahman Alzaidi
100.00%
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
0%
0%
GHULAM RAHMAN
33.33%
100.00%
100.00%
100.00%
Mohammed Sajid
100.00%
100.00%
100.00%
- no reply -
100.00%
- no reply -
100.00%
100.00%
0%
Abdulrahman Alzaidi
0%
Mohammed Sajid
100.00%
Mohammed Sajid
100.00%
- no reply -
Mohammed Sajid
0%
GHULAM RAHMAN
100.00%
Abdulrahman Alzaidi
0%
Abdulrahman Alzaidi
100.00%
- no reply -
100.00%
100.00%
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
100.00%
- NO SLA -
100.00%
100.00%
100.00%
- no reply -
100.00%
100.00%
0%
100.00%
100.00%
100.00%
Abdulrahman Alzaidi
0%
100.00%
100.00%
Herman
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
Herman
100.00%
- NO SLA -
100.00%
- NO SLA -
Herman
100.00%
100.00%
- NO SLA -
GHULAM RAHMAN
100.00%
Herman
0%
- NO SLA -
100.00%
- NO SLA -
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
100.00%
Mohammed Sajid
0%
100.00%
100.00%
- no reply -
100.00%
100.00%
100.00%
100.00%
Mohammed Sajid
0%
100.00%
100.00%
100.00%
100.00%
- NO SLA -
100.00%
- NO SLA -
OSAMA A.HAMED
0%
- no reply -
0%
100.00%
- no reply -
100.00%
- NO SLA -
100.00%
Abdulrahman Alzaidi
- NO SLA -
100.00%
100.00%
100.00%
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
OSAMA A.HAMED
0%
174
OSAMA A.HAMED
0%
100.00%
GHULAM RAHMAN
- NO SLA -
175
176
177
178
179
180
181
182
183
100.00%
- NO SLA -
Mohammad Salmaan
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
100.00%
- no reply -
mohammad shafiq
0%
0%
- NO SLA -
0%
100.00%
- NO SLA -
- NO SLA -
0%
Mohammed Sajid
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
- no reply -
100.00%
- NO SLA -
OSAMA A.HAMED
100.00%
100.00%
100.00%

OSAMA A.HAMED
0%
Mohammed Sajid
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%

GHULAM RAHMAN
- NO SLA -
OSAMA A.HAMED
100.00%
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
100.00%
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
- NO SLA -
Herman
100.00%
100.00%
100.00%
- NO SLA -
GHULAM RAHMAN
100.00%
Mohammad Salmaan
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
OSAMA A.HAMED
0%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
- no reply -
OSAMA A.HAMED
100.00%
- no reply -
Mohammad Salmaan
100.00%
GHULAM RAHMAN
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
Abdulrahman Alzaidi
GHULAM RAHMAN
0%
Mohammed Sajid
0%
100.00%
100.00%
100.00%
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
GHULAM RAHMAN
100.00%
100.00%
100.00%
100.00%
Mohammed Sajid
0%
100.00%
OSAMA A.HAMED
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
- NO SLA -
GHULAM RAHMAN
100.00%
100.00%
100.00%

Herman
- NO SLA -
100.00%
Herman
100.00%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
Mohammad Salmaan
100.00%
- no reply -
- NO SLA -
100.00%
100.00%
- NO SLA -
100.00%
100.00%
100.00%
- no reply -
GHULAM RAHMAN
100.00%
100.00%
100.00%
- no reply -
100.00%
100.00%
100.00%
100.00%
- no reply -
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
Mohammed Sajid
0%
GHULAM RAHMAN
- NO SLA -
100.00%
- no reply -
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
100.00%
Mohammed Sajid
0%
- no reply - no reply - no reply - no reply - no reply -
Abdulrahman Alzaidi
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
- no reply -
100.00%
100.00%
GHULAM RAHMAN
- NO SLA -
100.00%
- NO SLA -
100.00%
Mohammed Sajid
- NO SLA -
GHULAM RAHMAN
100.00%
Abdulrahman Alzaidi
- NO SLA -
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
Mohammed Sajid
0%
mohammad shafiq
- NO SLA -
Mohammed Sajid
0%
Mohammed Sajid
0%
Mohammed Sajid
100.00%
- no reply -

0%
0%

Abdulrahman Alzaidi
100.00%
100.00%
0%
GHULAM RAHMAN
- NO SLA -
100.00%
GHULAM RAHMAN
100.00%
- no reply -
100.00%
0%
- no reply -
100.00%
OSAMA A.HAMED
100.00%
GHULAM RAHMAN
100.00%
- no reply -
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
100.00%
OSAMA A.HAMED
100.00%
- no reply -
Mohammed Sajid
100.00%
- no reply - NO SLA - no reply -
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
- NO SLA -
100.00%
GHULAM RAHMAN
GHULAM RAHMAN
100.00%
100.00%
0%
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
- NO SLA -
0%
Mohammed Sajid
100.00%
Abdulrahman Alzaidi
- NO SLA 0%

100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
- no reply -
0%
- no reply -
GHULAM RAHMAN
100.00%
OSAMA A.HAMED
- NO SLA -
100.00%
Mohammed Sajid
100.00%
- NO SLA -
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
GHULAM RAHMAN
100.00%
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
OSAMA A.HAMED
100.00%
GHULAM RAHMAN
- NO SLA -
GHULAM RAHMAN
100.00%
100.00%
100.00%
0%
432
433
434
435
436
437
438
439
440
441
442
443
Mohammad Salmaan
100.00%
444
0%
445
0%
446
Mohammad Salmaan
100.00%
447
- NO SLA -
448
449
450
451
452
453
454
455
456
0%
100.00%
100.00%
- NO SLA -
- no reply Faisal Masoud Al-Saad
- NO SLA -
GHULAM RAHMAN
GHULAM RAHMAN
- NO SLA -
0%
100.00%
0%
Abdulrahman Alzaidi
Mohammed Sajid
0%
Mohammad Salmaan
100.00%
GHULAM RAHMAN
100.00%
100.00%
- no reply -
- NO SLA -
- NO SLA -
100.00%
457
458
459
460
461
462
463
464
465
466
467
468
469
470
0%
- no reply -
100.00%
100.00%
- no reply -
- NO SLA -
OSAMA A.HAMED
100.00%
100.00%
- NO SLA -
Abdulrahman Alzaidi
- NO SLA -
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
- NO SLA -
100.00%
100.00%
- no reply -
Abdulrahman Alzaidi
100.00%
100.00%
100.00%
- no reply -
0%
- no reply -
100.00%
100.00%
0%
Mohammed Sajid
0%
100.00%
100.00%
100.00%
Herman
0%
OSAMA A.HAMED
0%
100.00%
- NO SLA -
100.00%
0%
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
GHULAM RAHMAN
100.00%

GHULAM RAHMAN
GHULAM RAHMAN
Herman
GHULAM RAHMAN
- NO SLA 100.00%
GHULAM RAHMAN
- NO SLA -
OSAMA A.HAMED
- NO SLA -
GHULAM RAHMAN
- NO SLA -
Mohammed Sajid
100.00%
100.00%
- no reply - NO SLA -
100.00%
- no reply - no reply - NO SLA - no reply - no reply -
GHULAM RAHMAN
100.00%
100.00%
Abdulrahman Alzaidi
100.00%
100.00%
OSAMA A.HAMED
- NO SLA -
100.00%
Mohammed Sajid
- NO SLA -
100.00%
100.00%
100.00%
100.00%
OSAMA A.HAMED
100.00%
GHULAM RAHMAN
OSAMA A.HAMED
100.00%
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
100.00%
OSAMA A.HAMED
100.00%
100.00%
100.00%
100.00%
- no reply -

GHULAM RAHMAN
0%
Abdulrahman Alzaidi
- NO SLA -
0%
- no reply - NO SLA - no reply - no reply -
100.00%
- NO SLA - NO SLA -
100.00%
- no reply -
OSAMA A.HAMED
100.00%
- no reply -
100.00%
- NO SLA -
OSAMA A.HAMED
100.00%
100.00%
- NO SLA -
100.00%
- NO SLA -
- NO SLA -
100.00%
100.00%
- no reply - NO SLA -
100.00%
100.00%
GHULAM RAHMAN
100.00%
GHULAM RAHMAN
0%
100.00%
- NO SLA -
Abdulrahman Alzaidi
100.00%
Abdulrahman Alzaidi
- NO SLA -
100.00%
100.00%
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
OSAMA A.HAMED
100.00%
602
603
604

Helpdesk SLAJAN March

Caricato da

Informazioni sul documento

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Helpdesk SLAJAN March

Caricato da

Copyright:

Formati disponibili

1

Transfer of Punching facility from Technical Building to Electrical

Hand punch not accepted.

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Medium (From 1 Hour to 3 Days)

Critical (From 1-4 Hours)

Low (From 1 hour to 1 week)

Medium (From 1 Hour to 3 Days)

High (From 1-8 Hours)

Medium (From 1 Hour to 3 Days)

Medium (From 1 Hour to 3 Days)

Auto Dispatch system (VAS)

Medium (From 1 Hour to 3 Days)

Low (From 1 hour to 1 week)

High (From 1-8 Hours)

High (From 1-8 Hours)

Low (From 1 hour to 1 week)

High (From 1-8 Hours)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

High (From 1-8 Hours)

High (From 1-8 Hours)

Medium (From 1 Hour to 3 Days)

High (From 1-8 Hours)

Medium (From 1 Hour to 3 Days)

Low (From 1 hour to 1 week)

Critical (From 1-4 Hours)

Medium (From 1 Hour to 3 Days)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

High (From 1-8 Hours)

Low (From 1 hour to 1 week)

Critical (From 1-4 Hours)

Critical (From 1-4 Hours)

Medium (From 1 Hour to 3 Days)

High (From 1-8 Hours)

Medium (From 1 Hour to 3 Days)

Medium (From 1 Hour to 3 Days)

Medium (From 1 Hour to 3 Days)

Medium (From 1 Hour to 3 Days)

Low (From 1 hour to 1 week)

Critical (From 1-4 Hours)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Medium (From 1 Hour to 3 Days)

Medium (From 1 Hour to 3 Days)

Critical (From 1-4 Hours)

High (From 1-8 Hours)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

High (From 1-8 Hours)

High (From 1-8 Hours)

Low (From 1 hour to 1 week)

Auto Dispatch system (VAS)

Low (From 1 hour to 1 week)

Low (From 1 hour to 1 week)

High (From 1-8 Hours)

High (From 1-8 Hours)