‘CB Customer Questionnaire Survey (¢istributor) 090113 Customer Questionnaire Survey on KITO’s “M3CB (MIGHTY)” Models Dear partner distributors, Kito Corp. would like to conduct a customer questionnaire survey on the M3CB (MIGHTY) models to have) ‘your opinions and suggestions for development and improvement of our products. | The survey is conducted on an anonymous basis and results will be used exclusively for development and, Improvement of our produets, | |We thank you for your continued cooperation and assistance in this survey is greatly appreciated. | Very truly yours, | | Marketing Group | Business Strategy Department | ito Comp. | POC: Yoda’Yamaguchi Phone: +81-3-5371-7522 E-mail e-yada@kitocoio evamagushi@kio.coin (-Steucture of the questionnaire This eight-page questionnaire is comprised as follows’ Message (p.1) |. Questionnaire on the M3CB (MIGHTY) “Manual Chain Hoists" (pp. 2-7) |. Sales trends of the M3CB (MIGHTY) models 2, Evaluation of the M3CB (MIGHTY) models 3, Improvement of the M3CB (MIGHTY) models 4. Others 11, Questionnaire on your company and yourself(p.8)CB Customer Questionnaire Survey (distributor) 090113, I. Questionnaire on the M3CB (MIGHTY) “Manual Chain Hoists” <1. Sales trend of the M3CB (MIGHTY) models > QI How many Kito’s M3CB models did your company sell during the most ecent fiscal year? + Please circle ‘only one answer, 7. 1000-1999 units | ounit | 2 49 units 8. 2000-2999 units 50-99 units 9, Over 3000 units 12 What perventage does the above figure account for of all of the manual chain hoists that your company sold during the same period? + Please circle only one answer. 1 5. 40-49% 9. 80-89% | 2 10-19% 6. 50-59% 10, 90-99% 3. 20-29% 7. 60-69% T1. 100% 4 30-30% 8. 10.79% al industries purchased manual chain hoiss from your company during the most recent fiscal year © + Please fill in the percontage.++ 803.1 What industries purchased Kito’s M3CB models from your company? (Please fil in the percentage.** ‘manual chain hoists M3CB models f Unit sales of overall [Unit sales of Kito’s | ~ Manufaciuring Construction (ez onstruction (road)CB Customer Questionnaire Survey (¢istributor) 090113 (Q4 How many customers (companies, distributors) purchase manual chain hoists from your company? « Please circle only one answer.+* 1. 1-9companies 3. 30-49 compan 5. 100-199 companies 2. 10-29 companies 4.30.99 companies 6. Over 200 companies QS What industries purchased an increased number of manual chain hoists during the most recent three fiscal years? What industries purchased a decreased number of manual chain hoists during the same period? * More than one answer may be crcled.** SQ5.1. What industries purchased an increased or decreased number of Kito's M3CB models? +More than fone answer may be cireled.* c a ‘veal manual chan ois ee Manufacturing 7 Manatactring | 2imConstruction (general) 2e-Constctin gone |3esConsrction oad) 3Constraction oad) | anEnery Energy | | sstransportaton SoTransporation | 6Iron and steel (blast furnace) 6.Iron and steel (blast furnace) esshipbuiling 72Shpbuiaing soLeasing Stoning SsGoverment and public offices | 9x-Government and publi offices To.other Hooter | _ | specialty « Shee . induses which parhased aninreased numberof 1234567890 | 1234567890 | manual chain hits : oS industries which purchased |decrevednunberofmanal | 1234567890 | 12345678910 fain ois