715 Hilltop Dr.

Josh E. Wallen
Experience 2010 Local Census Office Clerk Used an Operation Control System to quality-check enumerator reports, ultimately packing them into shipping boxes. Prepared and quality-checked packets to go out on the field. Responsible for organizing and logging enumerator's hourly wages. Created technical guides and employee manuals for new hires. Hands-On! Regional Museum United States Census Bureau

423-939-9313 Zjew33@goldmail.etsu.edu

2009-2010 Educator

I was, on a daily basis, responsible for a specific area of the museum. Responsibilities on any given day included taking care of wildlife such as frogs, fish, and iguanas, preparing and acting on-stage in child-friendly productions such as dance and theater, and teaching children in elementary-level science experiments. I took exhibits on "outreach" programs, traveling to local elementary schools and teaching a series of 3rd-5th grade classes over the course of a day. Advanced Call Center Technologies

2006-2007 Claims Agent

Took inbound calls from cardholders who noticed suspicious or unknown activity on their credit cards, initiating a dispute process if certain conditions. Personally commended for excellent customer service following an occasion where I stayed on the phone with an irate cardholder for upwards of two hours in order to ensure that her issue would be taken care of. East Tennessee State University

Education

2006 - Present On the Deans List multiple times. 3.6 GPA.

Working toward a degree in Mass Communication, majoring in journalism and minoring in theater.. Awarded the Society of Professional Journalists scholarship in 2012. Advanced ability to work with personal computers, especially the Windows operating system and related hardware. Chris Dula Professor of Psychology Known 5 years. 423-439-8907 Cathy Whaley English Professor Known 1 year. 423-943-9566

Skills and Achievements

References

Lennon Martelli Psychology Major

Known 10 years. 423-946-7302