TRAINING REPORT

Of

Six Weeks Indistrial Training

AT FEDERAL-MOGUL GOETZE (INDIA) LIMITED BAHADURGARH, PATIALA IN PISTON MACHINE SHOP-DOMESTIC
BACHELOR OF TECHNOLOGY IN MECHANICAL ENGINEERING
Under the Guidance of: Submitted By: Name: Mr. CHARANJIT SINGH Name: Diwank Vohra Designation: ASSISTANT MANAGER QMS) Roll No:1103055 Department: Piston Machine Shop-Domestic

ACKNOWLEDGEMENT
God gives us life to decorate it with knowledge. Life without knowledge is like river without water. It is my pleasant privilege to acknowledge my profound gratitude & indebtedness towards my respected & learned teachers for their inspiration, constructive criticism & valuable suggestions. Their precious guidance & unrelenting support kept me on track throughout my till now training. I want to thank particularly Mr. CHARANJIT SINGH (ASSISTANT MANAGER QMS) our training coordinator, for me an opportunity to work with such an experienced and dedicated person. At last but not the least, I express my wholehearted thanks to Mr. K.Z. Molla (Training Head) and Mrs.SHAKUNPREET ( Coordinator) for their sagacious efforts in accomplishment of this task. In the end, I hope all of these esteemed people will help us in the similar manner as till now. Name:Diwank Vohra UNIV RNO:- 11003055

PREFACE
First of all I thanks to the Management of FEDERAL-MOGUL

GOETZE INDIA ,that during my B.Tech (Mechanical) degree an opportunity was given to me to impart six weeks training in your industry organization. It was an interesting thought experiment given that I had just spent the six months in your organization and gained knowledge on the different topics in Piston Machine Shop and I have gained maximum knowledge about it during this span of training. I also thanks to my colleagues for their cooperation to learn the various topics through useful discussions in the class industry. Suitable numbers of problems have been solved to help, understand the theory/practical. Last but not the least, I wish to express my gratitude to respected Mr. CHARANJIT SINGH (ASSISTANT MANAGER QMS) and our training Co-ordinates for giving their valuable guidance & helpful advice during this training.

GOETZE (INDIA) LIMITED

INTRODUCTION TO GOETZE INDIA LIMITEDPATIALA

Bahadurgarh! The ancient fort with a history of 500 years now over looks one of the most modern industries in the country manufacturing highly sophisticated automobile components viz piston rings, cylinders, liners ,pistons, gudgeons pins situated app. 9 K.M. from the city of Patiala. Escort was incorporated as a private limited company in Oct.'1944 at Lahore under the name of Escorts (Agents) Pvt. Ltd. And the later converted into a public limited company in Dec.'1959.The name was changed to Escorts in Jan'1960.H.P.Nanda founded the company; the current C.M.D is Anil Nanda. An escort has spent the last few years cleaning up its corporate structure, a process, which is now more or less complete. HP Nanda of the Escort group in technical and financial collaboration with GOETZE WORKE FRIEDRICH GOETZE AG, GERMANY promoted GIL in 1954, for making piston rings and cylinder liners. In the 90's the company diversified into supermarkets, oilseeds processing and leather garments for exports. GIL commands over half of the market for piston rings and cylinder liners and has strong presence in the replacement segment ,which constitutes two thirds of the total market for piston rings .With technical inputs from its German partner ,GIL has started making high value rings, which fetch higher margins. GIL also supplies rings to stationary Diesel engines and air/gas compressor manufacturers. At one point, it had two separate company making tractors, apart from myriad joint venture, which were making everything from auto components to motorcycles to construction equipments. The motorcycle business has also been rationalized and recast into separate profit centers. The pay-off should come through in the coming years. The company will benefit from the extensive restructuring it has carried out liberalized. Escorts, the company is presently into farm equipment automobile components, railway ancillaries, etc. As a part of restructuring business

1994-1995, the company hived off certain divisions into separate entities-Escorts communications and Escorts construction equipment, whereby; Escorts communications and the manufacture of construction equipment by Escorts construction Equipment are carrying on manufacture of EPABX systems. They are wholly owned subsidiaries of the company. Other subsidiaries are Escorts JCB, escorts class, Escorts Automotive and Escotel Mobile Communication. Most if its subsidiaries have foreign collaborations. Escorts Tractors, a group of company, was merged with the company in 1995-1996. A 50:50 joint venture-Escorts Yamaha Motor, with Yamaha Motor Company (Japan), has been formed, for carrying on the two-wheeler business, which was being carried on by Escorts prior to restructuring. During the year 1996-1997, Escorts hived off its piston business to Escorts Mahle Ltd, A joint venture with its erstwhile technical collaborator Mahle Group. The supermarket business was transferred to a new JV, Escorts Mahle Ltd. The Delhi based tractor and motorcycle manufacturer, seems to have suffered a decline in its sales and net profit in its last fiscal largely because of 70 day strike at its factory. Given that this way was a one time incident, the company can be expected to show a sign of revival after a year of stagnation in fiscal 1998-99.The companys overseas investment plan is in view to explore the possibility of establishing manufacturing, trading, joint ventures and other operation overseas. It has signed a MoU in February this year with long manufacturing (NC) Inc., North Carolina, and USA for a joint venture company, Long Agribusiness LLC, for manufacture assembly and sale of tractors. An Escort is a creation of Nanda brothers with construction vision committed and determined. The Escorts group under the dynamic leadership of Mr.Anil Nanda (Chairman and MD) is a professionally managed multi product organization. The Escorts was founded at Lahore in Pakistan on October 1944 as an Agency house Escorts. The Escorts Agents Lodi came into being with a vision that was nurtured by Mr.Hari Nanda, Mr.Yudi Nanda, Mr.C.K.Hazari and Mr.Ranjit Singh. In its infancy it suffered severe blow because of partition of India in 1947.However,the founder members with firm determination shifted their operations to New Delhi, the capital of our country and in the short span steered the concern to a place of recognition, which is crystal clear performance.

After partition in 1947, Nanda bros. continued the agency for electric products for wasting house and in the mean time undertaking another agency for heavy machinery. In 1949, following the devaluation of a rupee the company found that their agency is not working up to the mark. They found that their major irrigation and industrial projects after independence. Grabbing the opportunity-Escorts took an agency for heavy machinery from various countries like USA, UK, Germany, Yugoslavia, Japan, and Poland. During this time Escorts (agents) Ltd and Escorts (agriculture and machines Ltd) were formed. Yudi Nanda looked after the second company, which imported and sold "Massey Ferguson" tractors in India. With a fraternity of 22,000 employees, 20 manufacturing plants and a turn over exceeding Rs.3, 000 crores , the Escorts group today runs among the top industrial giants. In the country there was a persistent annual growth rate of 27% of the past decade. It is the fifth largest engineering company among both public and private sectors. According to economic times Escorts is ranked among seventh in sales and fifth in profit while amongst engineering companies. It is ranked fourth in sales and second in profits. For four decades Mahle pistons and Goetze Rings are remained undisputed leaders in OEM and after merit segments. The demand for tractors was fast increasing and the company decided to set up tractors manufacturing plant at Faridabad. Next to follow were motorcycles leading birth to Rajdoot. Both were runaway successes for two reasons: 1. The company has adapted the technology to suit Indian conditions. 2. It has an efficient and well spread distribution system included service support and availability of spares. From then on all though the 1960's and 1970's, Escorts continue to diversify into core sectors collaborating with global leaders and bringing into India the most sophisticated and relevant technology.

GOETZE (I) LTD Patiala was incorporated in 1955 through collaboration with GOETZE WORKS AG Germany. Manufacturing plant for piston ring was set up at Bahadurgarh, Patiala, which delivered the Indian automobile industry its piston in 1957.It was started in 1955 when Chief Minister of erstwhile Pepsu State Hon'ble Shri Brish Bhan laid its foundation stone. Licensed to manufacture three million piston rings with collaborations of M\s Goetze Weite West Germany, one of the leading manufacturers of piston rings in the world, the unit took rapid strides under capable leadership and achieved the capacity in short span of three years after the machines were installed and commissioned. The Escorts Mahle Ltd. Bahadurgarh is a joint venture of Escorts Ltd and Mahle, KNORR BRERNSE Germany since 1-10-96.As a corollary, the management brought in the manufacture of pistons progressively to enable the engine builders in the country to get the latest advancement made in Europe as far as pistons were concerned. Over the years Escorts has collaborated with many leading enterprises and engineering groups like Goetze, Mahle, Suko etc. Piston assemblies engineered in this progressive unit in Punjab became the first choice boomed. The demand for outstripped the production expansion inevitable. By the year, the expansion scheme doubling the capacity of pistons and rings were a complete shape, the employment potential too increased. The Escorts limited has been generous unit to its employees by providing then with financial incentives along with good pay scales. It has adopted various labour welfare and social security measures for the betterment of working and living conditions of its workers. The Personal Department of this unit has left no stone unturned to take such steps with a view to establish harmony between workers and management. The policies followed by this unit are truly in line with the general policy of the Government of India followed in public sector enterprises. The Escorts limited Bahadurgarh unit is paying full attention to providing good working conditions to its employees for getting the best out for them in the matter of production. The employees are allowed Dust allowance, washing

allowance, house rent allowance, conveyance allowance, local traveling expenses, transport subsidy as per rules. A very interesting feature of this unit is that there are various gift schemes for meeting and breaking the target/records of production. Considering the needs of complete PISTON assembly ESCORTS LIMITED ventured into manufacturing of pistons. In 1958 with the collaboration of M/S MAHLE Group, GERMANY, which delivered the Indian automobile industry its PISTON in 1960. ESCORTS entered in collaboration with M/S SUKO Group, GERMANY for piston pins in1967 and manufacturing started in 1968. To meet the increasing demand of market, in 1977 a parallel unit for manufacturing pistons and piston pins was set up in BANGLORE. Technological leadership unmatched with innovative thinking has made Escorts and Goetze products to enjoy a high degree of customer confidence and is the first choice for applications ranging from Bi wheeler to Battle Tanks. From 1st October 1996, ESCORTS LIMITED entered into joint venture with M/S MAHLE Group, GERMANY with the formation of a new company, ESCORTS MAHLE LIMITED. In 1998, GOETZE also became the part of Federal Mogul, a well known group of USA. In June 2000, both ESCORTS MAHLE LIMITED and GOETZE have become QS 9000 certified companies. In the year 1978,a parallel unit for manufacturing the piston rings was established in BANGLORE. In 1994, M/S GAG became a member of M/S T and N group of U.K, which has now been acquired by M/S Federal Mogul global manufacturer of broad range of automobile parts. In 1996, M/S GIL has upgraded IS certificate from IS 9002 to 9001.In 2000, M/S GIL achieved a prestigious QS 9000 Certification. By virtue of streamlining quality system, developed of quality culture, adaptation of latest technology and equipment and with continuous endeavor towards improvement,

Goetze products enjoy a high degree of customer confidence and are the first choice of discerning for application ranging from BI-WHEELER to BATTLE TANKS. Production boomed the demand for outstripped the production expansion became inevitable. By the year 1966, the expansion scheme doubting the capacity of pistons and rings was given a complete shape. The year 1968 saw the commencement of Gudgeon pins. Employing about 3500 people this progressive unit has an annual turn about Rs.80 Crores and is biggest of its kind in Punjab adding lusture of the emerging industrial horizon of the country. From then on all through the 1960s and 1970s Escorts continue to diversify into the core sectors collaborating with global leaders and bringing into India first the most sophisticated and relevant technology. Among the companys international collaboration are Goetze, Mahle, Knoor, Bemse, Faun and class of Germany, Ford and Hughes network system of USA, JCB of the UK,Yamaha of Japan and Dynapac of Sweden. The variety of products being produced by Escorts includes tractors, motorcycles, cranes, loaders, excavators, auto ancillaries (pistons, piston rings, piston pins, automotive shock absorbers, telescopic front forks,Mc Pherson struts and carburetors, railway ancillaries (double action hydraulic shock absorbers, center buffer coupler and brakes),harvest combines, EPABX, key telephone system and road computers. The Escorts rural development program under which has adopted over 60 villages Escorts center at Faridabad and Escorts Heart Institute and Research center are crowning examples of the company's belief that the welfare of business is intermixed with the welfare of society.

PRODUCT RANGE
Piston rings Cylinder liner

Light alloy products Cylinder block Outer tubes Upper brackets Cylinder heads

GIL was affected by the sluggish nature demand in the automotive sector through much of financial year 99.Although sales turnover fell by a modest 0.2%, this was largely due to increased turnover in the trading operations of the company's leather garment business. The solvent oil extraction plant remained shut throughout the year due to unavailability of operations on account of liberal imports. However the company did well on the export front. They showed a sharp increase of 65% mainly due to leather garment business. Today GOETZE INDIA LIMITED is one of the greatest manufacturers of world class piston, piston rings, sintered parts and cylinder liners for cars, jeeps, trucks, Bi-wheelers, air compressors, LCV, HCV and locomotive engines etc. QS 9000 certifies the production plants in Bangalore and Patiala and Bhiwadi plant is certified by TS 1649 and are equipped with the most modern production facilities, the plant is connected by rail and road routes. GOETZE and ESCORTS Pistons are the most preferred brands of piston rings and pistons of most engine manufacturers as well as after market.

INTRODUCTION TO ISO ASSURANCE SYSTEM

Primary objectives of any company is to produce a quality product or service which should meet the well defined needs, satisfy customer expectations, conforms to applicable standards, available at competitive prices and provides good profit to the company. These can be achieved through an effective quality management (QMS) A quality management system organizes overall activities of the company in such a way that the technical, administrative and human efforts affecting the quality of its product or services are under control. All such controls are oriented towards the reduction, elimination and most importantly, prevention of quality deficiencies. The quality management system has interrelated needs of the company as well as the costumers .the Company needs to maintain desired quality of minimum by efficient utilization of its technological, human and material resources. The customers needs to have confidence in the capability of the company to deliver the desired quality product or services at competitive cost and maintaining consistently. The quality management system puts into practice the cost effectiveness of getting it right the first and every time. The quality management starts with the identification of customer needs and quality requirement it ends when the products have been placed in the hands of the customers who remains satisfied. The quality management system guides the coordinated actions of the people and machines to achieve the quality objectives. The quality management system embraces all activities all Activities of the organization, marketing, design and Engg. Purchasing, production quality control, finance personnel, sales and after sales service.

BENEFITS OF QMS
As a result of well planned and installed QMS, following benefits accrue:-

1. Satisfied and loyal customers goods supplied to them and the services rendered are always in accordance with their requirements. 2. Reduction in operating or manufacturing costs, as wastage due to errors and non conformity costs are reduced and efficiency increased. 3. Improved competitiveness and profitability of an organization. 4. Improved morale of employee, as they understand the business better, work efficiently and are involved in their work environment by themselves.

WHAT IS ISO
ISO stands for international Organization for standardization is a world wide federation of national standardization, having its head quarters at GENEVA in SWITZERLAND. India is one of the founding members participating activities of ISO through Bureau of Indian Standards, our national standard body.

OBJECTIVES OF ISO
The objectives of ISO are to promote development of quality standards and related activities. To facilitate international exchange goods and services. To develop cooperation in the sphere of intellectual and economic activities.

STRUCTURE OF ISO 9000 SERIES

Based on the experience of quality experts of several organizations belonging to various countries of the world a Quality Management System was evolved at the international organization, which was finally accepted as an international standard ISO 9000 in the year 1987.

The ISO standards comprises of six components as shown in figure 1, ISO 8402 covers

definitions of various concepts connected with quality system, such as quality, quality policy and quality assurance etc. BENEFITS OF ISO Customer Satisfaction Marketing Advantage Confidence Creation Production Improvement

QUALITY ASSURANCE SYSTEM (ISO 9000) FOR GOETZE (INDIA) LTD. BAHADURGARH PATIALA Goetze INDIA Ltd. are two companies having a plant each situated within the same premises of Bahadurgarh Patiala. They have a combined work force of 3100 employees and have been established here since 1954. The companies had excellent track record with well-established products name MAHLE Pistons and GOETZE Pistons Rings and Liners and SUKO Piston Pins. But the recent policy of Government of India in liberalizing and rationalizing imports with the flood-in of foreign Capital know how and technology has exposed many Indian industries to a kind of international competition, which we have never experienced before. It is going to be buyers market through and through. The main problems Indian Industries face in International competition is the QUALITY and RELIABILITY of their products.

The response of this situation is by ESCORTS & GOETZE Patiala was to adopt the International Quality Assurance System (ISO 9002) and obtain the certification as basic building block for enhancing quality culture of company. To achieve this, training

for selected employees on the required documentation are procedures as under were developed. Quality Policy Formulation Quality Manual Preparation Procedures Manuals Preparation Work Instruction Writing

The whole exercise was carried out in an organized manner. All activities related to adopting the system were planned and carried out through various terms and advised by our consultations and shown below. 1. 2. 3. 4. 5. 6. Management Review Committee Management Representatives Steering Committee Task Forces Training and Awareness Team Implementation Team

7.

Internal Audit Team

QS-9000
WHAT IS QS-9002
QS-9002 system is applicable for industries supplying parts to Automobile Manufacturers. It defines the fundamentals of the big three Automobiles makes; General Motors, Ford Motors, and Chrysler. The requirement applied to all internal and external supplies of raw materials. Components, Subassemblies, Service Parts. Above mentioned big three had started this system in 1984. These companies stated the requirements, which vendors supplying parts to them were to comply with before they were authorized to execute the supplies. These systems became so popular other Automobile Manufacturers also adopted them.

ADDITIONAL FEATURES / REQUIREMENTS OF QS-9000 (PART 1)

1) APQP (ADVANCED PRODUCT QUALITY PLANNING): This is the document, which is to be made in case of development of new parts. This is ensured through multi disciplinary approach that the new products are developed in minimum meeting all customer requirements. It consists of 5 phases as below: 1. Plan and define 2. Product design and development 3. Process design and development 4. Product and process validation 5. Feed back assessment and corrective action

2) CONTROL PLAN
This document is called the mother document. Control plans are made for these stages: 1) PROTOTYPE CONTROL PLAN

2) 3)

PRE LAUNCH PRODUCTION

PURPOSE OF CONTROL PLAN

To define characteristics of process/product To define the control methods for process /product parameter. To define the reaction plan during the problem.

3) BUSINESS PLAN
This is an additional requirement of QS-9000. It is a controlled document. The contents of the business plans are not subject to audit by the third party. The goals and plans should be based on the analysis of competitive product and on bench marking inside and outside the automotive industry and suppliers commodity. Business plans are of two types: 1 short-term business plan (one to two years) 2 long-term business plan (three or more years)

4) CONTINOUS IMPROVEMENT
A continuous improvement philosophy should be fully deployed through the suppliers organizations. Continuous improvement is an exercise to improve continuously after achieving a set target. Some of the areas where continuous improvement may be employed are:

*Unscheduled machine down time *Waste of labour and materials *Excessive variation *Cost of poor quality

For variable data continuous improvement must lead to reduction of variation around the target values for all the characteristics .for attribute data it means continuous perfection of the process to make the product. Control charts, ppm-analysis, bench marking and mistake proofing are some of the technique used for continuous improvement.

5-S ACTIVITY NORMS

5-S Mission Statement:
To maintain house keeping of the highest standards through training, development & involving all personnel working in the plant.

LOGIC BEHIND 5-S PRACTISE:

An organized workplace which is maintained neat &clean is done as per standardized work practices & procedures in the disciplined manner, is considered a basic requirement for producing high quality products & services. 5-S is also considered as an essential first step in employee involvement & improvement TQM in an organization.

5-S
1) SIERI: - It means Sorting and lays emphasis on the removal of items for the workshop. 2) SETION: - It means Systematic Arrangement and lays emphasis on putting of all necessary items in the proper place. 3) SEISO: - It means Complete Cleaning and lays emphasis on cleaning of every part/area of the workshop. 4) SEIKETSU: - It means High Standard of house keeping and work place at all times and lay emphasis on the maintenance and cleanliness and orderliness at the workplace. 5) SHITSUKE: - It means self discipline attitude for good housekeeping and lays emphasis on the maintenance of high standard of housekeeping through self discipline. the unnecessary

ORGANISATIONAL OBJECTIVES
PRIMARY OBJECTIVES
The company has laid down for itself goal of improving the value to the customers through maintaining the leadership in following categories: Market share: to maintain its status as brand leaders in the company for pistons and piston rings. Product development: to develop pistons, piston rings and piston pins for all new applications as identified. Customer satisfaction: it shall strive to achieve customer satisfaction rating more than 90%. Technical requirements: products are manufactured as per specification based on DIN/JIS.IS.MAHLE NORMS/SUKO NORMS as also against customer specific requirements. Quality: to improve quality consistently through quality assurance and process control. Protection and enhancement of physical resources of society: Delivery to strive to achieve 100% on time. a) To create and distribute the products. b) To satisfy personal objectives of the members of the organization as Profit owners. Salaries and other compensation for other objectives. Wages and other compensation for the employees. Physical income for all the including : Pride in work Security Recognition Acceptance

c) To meet community and social obligations.

SECONDARY OBJECTIVES
To create and distribute products. To earn profit. Protection and security to its workers. Safety for its workers. To meet social obligations. Economy of operations by lowering cost. Ensure a good quality system. Training and development of existing workforce. To satisfy customers. Better management. Better human relations. Economy of operation in meeting the primary objectives. Effectiveness of operation in meeting the primary objectives.

INTRODUCTION TO VARIOUS DEPARTMENTS

SECURITY WING:
To keep safe the property of the company from thefts and fire and also check the entry of the unauthorized persons to avoid any miss-happening in factory premises.

PERSONAL DEPARTMENT:
This department is to maintain personal files of all workmen up to personal engineer level, about their interest in work, behavior and obedience. This department also deals with labour court cases. The personal department is divided into following sections: Time Office Training and Development

Administrative

LOCAL PURCHASE CELL:

This department is to purchase item from the local market against purchase requisition to meet day to day requirement of most urgently needed items of all the departments. In case of any emergency during machinery breakdown, this department is to act swiftly to minimize breakdown.

IN COMING INSEPCTION:
Any thing purchased from market or directly received from supplier is subjected to 100% inspection as per the prescribed norms. Defective material is sent back to supplier.

MATERIAL STORE:
This is the place where all the consumables items purchased or directly supplied by the suppliers are stored in a systematic way on the racks. All racks are properly categorized. This department receives purchase requisition from the department and pass on to the purchase cell for action.

FINANCE DEPARTMENT:
This department is to maintain all types of account books concerning with finance and to disburse salary to the workmen, junior staff and to release payments to the outside parties. There is another cell with in this department, which works out the costing data of the product that o he piston pins, rings and informs the marketing department for the finalization of the products price with the customers.

TIME OFFICE:
To record the entry and departure of the workers and other junior staff members by punching their attendance cards also maintain their leave records.

ADMINISTRATION:
The employees and manager including the supervisors are well at Goetze India Limited The employees are given an employees identification no (EIC) on the basis of which they are issued identity cards. This follows the cards punching system for timing and attendance recording. All employees right from the workers to the chief general manager

have to get their cards punched in on arrival out on departure. Time office maintains all attendance records with the help of electronic data processing unit.

FINANCIAL STATUS
Total turnover of the company is 90 crores per annum. Cost of production is 65-70 crores The net profit 2-3 crores which is further invested. The company also gives credit sales. All weekly requirements are requested to the head office at Faridabad and the payment sought. The company also relies on loans from State Bank of Patiala.

MAJOR CUSTOMERS OF GOETZE

PASSENGER CARS AND JEEPS:
Hindustan Motors Mahindra and Mahindra Fiat India Limited Monto Motors

BI WHEELERS:
Escorts Yahama Motor Ltd Escorts Automobiles Ltd Bajaj Auto Ltd Kinetic Engg. Ltd TVS Suzuki Ltd Majestic Auto Ltd Scooters India Ltd Idea Java (I) Ltd Royal Enfield

LML Ltd

TRACTORS:
Mahindra and Mahindra Ltd Eicher Tractor Ltd Escorts Ltd Escorts Ltd (Farmtrack division) HMT Ltd Swaraj Engines Ltd International Tractors Ltd Standard Tractors Ltd New Holand Ltd VST Tillers Ltd Harayana tractors

COMMERCIAL VEHICLES:
Telco Swaraj Majda Ltd San Engg. and Locomotives Tata Cummins

STATIONARY ENGINES:
Kirloskar Engines Ltd Ruston Oil engines Ltd Greaves Lombardine Ltd Indian Railways Southern Agro Engines Pvt. Ltd P M Diesels Patel Field Marshal

L & T Komatsu Ltd

MAIN COMPETITORS
India piston Usha piston Menon piston Sriram pistons Pargeet Circle

The company considers its competitors as friends, which are motivating factors for their continuous improvement .

ENVIRONMENTAL HEALTH
Goetze is genuinely concerned about clean environment proudly shares its responsibility towards its employees, the society and the country on the whole. In order to provide the healthy and the pollution free environment it has taken the following measures: Smoke precipitators Effluent Treatment Plants Plantation Programs etc.

The group takes interest in rural development and maintaining and providing the facilities for good health especially for its workers. The group has set up Goetze Medical Center as well as Goetze health institute and the Research Center at Delhi to provide the treatment on re-imbursement and direct billing basis.

EMPLOYEES BACKGROUND
Most of the employees belong to the neighboring villages and cities of Patiala. The company-spoken language is Punjabi. The educational qualification ranges from illiterates to graduates from industrial training institutes and engineers. The plant has no female employee on its payroll. Most of the employee who joins the company stay with

them full life the reason being the Escorts is among the leading paymasters in terms of pay prerequisite and welfare measures.

SOCIAL ACTIVITIES
Besides, being engaged in industrial activities the group is fully aware of its environmental and social responsibilities. To keep the environment healthy, several measures like precipitators, effluent treatment plant and plantation program etc. have been adopted. All along the course of its growth, Escorts has remained conscious of its commitment towards the welfare of the society in general and the community and the environment in which it operates in particular. It is the people, rather than the machines that make an organization successful. Escorts acknowledge to its people is reflected in the care it takes to nurture their skills and talents, offering them growing and prospectus careers, not mere jobs. Escorts commitment to its people goes beyond and individual and extends to their families and their communities well being it strives to meet its social obligations by setting up: The Escorts institute of farm mechanization. Rs.1.5 crore medical center, which provides the most advanced diagnostic medicine in South East Asia. The rural development program, wherein over 60 villages are being helped to achieve complete self-sufficiency. The Rs.1.5 crore Escorts heart institute and research center the largest of its kind India are growing examples of the companys belief that the welfare of business is intertwined with the welfare of society.

RECENT ACHIEVEMENTS
Escorts group participated in the 13th Indian Engineering Trade Fair, which was inaugurated on February 11, 1999 by Mr.Krishan Kant, Vice President of India. The chairman Mr.Rajan Nanda, presented service awards to 16 senior executives of the group on March 29, 1999.

A 5 year agreement was signed between Escorts limited (International Business Division IBD) and china national coal lining engineering equipment import/export co. Ltd.

At state level function, Goetze India Limited, Patiala given the first prize for the lowest frequency rate of accidents.

MOMENTS OF PRIDE
1965-Indo Pak war 2000 families rehabilitated. 1984- Delhi Riots Escorts Relief and rehabilitation trusts set up and Rs.20 lac were donated.90 Gurudwaras and 8 schools were renovated. 1984-Militancy era management stood by Punjabis at no stage through to shift Plant outside Punjab. 1994-Achieved ISO 9002 certification. 1996-Upgraded to ISO 9001. 1999-startring of exercise of QS 9000 certification. 2000-got QS-9000 certification.