CMIS

Component Capacity

Service Capacity

Business Capacity

Finance
3

Operations
6

Business Process 1

Business Process 4

1 B 8 1 u

Service A

Service B

Hardwares

Softwares

D P

Review Current Capacity & Performance

Improve Current Service Capacity & Component Capacity

A s s

Marketing

Sales

1 9 B u

S e

A P C s l a s a p

AMIS

Proactive Process

Reactive Process

Availability Diagnostics

Detect

Diagnose

Repair

R e

Monitor, Measure & Review Service & Component Availability

Availability % within SLA Limits

I n v

NO

Risk Assessment & Management

Implementation Cost - Justifiable Countermeasures

Availability Management Reports

Availability Plan

A v

R e

mits

I n v

NO

R e