Knowledge

Management Initiatives

Presented By:-
N.Rakesh (07bs2382)
Urmi .J. Shukla(07bs4643)
Uravashi Sultania (07bs4665)
Topics to be covered
History of tcs
History of tcs
Features of tcs
Achievements of TCS
Vision, mission and values
Culture at tcs
why Transformation at Tcs?
Transformation at Tcs
Transformation at Tcs
Transformation at Tcs
Concepts and model used by TCS for knowledge
management

EVA
BSC
CTO
K BASES AND CORPORATE GROUPWARE
FISHNET MODEL
TRAINING AT TCS
PROPEL
TBEM
COP’S
PAL
EVA - It helped in measuring the value created by company for
its shareholders and helps in determining the total value created
after taking into account the cost of capital. It encourages
companies to review activities that give low returns and invest in
projects that maximize returns.
BSC – It takes into account which takes into account both
financial and non financial factors required to execute business
vision and strategy. It integrates various functions like finance,
customer, learning , growth and business processes for decision
making.
CTO - “ THE CHANGE IN MINDSET INSTILLS AN
ABILITY TO LEARN TO LIVE WITH CHANGE.” -
Organization structure was changed to achieve transformation. It
has to change itself to meet employee aspiration and meet
customer delight.
KBASES AND GROUPWARE – It is a knowledge
repository in the corporate and branch servers accessible to all
employees through the intranet. It contained wide range of
information regarding processes, line of technology and the line of
business. The groupware was a body which automated various in
FISHNET MODEL – It’s an organizational structure which is
flexible, adaptable and can form and reform varied patterns of
connection. It rearranges itself quickly while retaining its inherent
strength. Such organizations allow employees full flexibility.
TRAINING
PROPEL – It’s a movement consisting of conferences and
camps. These helped employees in conducting group meeting and
transferring their learning and knowledge to other employees in the
organization.
TBEM - Through this model employees learnt about managing
data, process orientation and motivating and energizing people.
TBEM is all about quality of management.
COP’s - Community of practices was a forum of organizational
memory where teams all over the organization at different times
zones communicated and documented the best practices.
PAL – Process asset libraries was an information database related
to technology, processes and case studies. These were made
available to all development centers of TCS through the intranet.
Web of participation structure
Result of Combination of industry
knowledge and technological knowhow.
Enabled the company to maximize
benefits
Development of smart government
Creation of central information system
for govt. offices.
Launch of portal
www.webhealthcentre.com
Km maturity model 5ikm3
Managed 40 km implementation
projects globally
Needed complete change in
organization for implementation
5iKM3 model acted as benchmark
Km solutions using documentum,
filenet, lotus hummingbird, liverlink etc
Km model continues….
It helped customers to formulate KM
vision & strategy
Road map for customers:
3. Explaining policies & procedures
4. Training and awareness session
5. KM implementation- requirement
analysis, design, configuration,
prototype, testing & user training
3 pillars of km
People- includes culture
Process- includes policy and statergy
Technology- includes infrastructure
Stages of km maturity
1st-(initial stage) no formal process to
put knowledge in use
2nd- (intent stage) realization of benefits
by applying knowledge
3rd- (initiative stage) impact and
benefits were seen
4th- (intelligent stage) collection and
collaboration of intelligence
5th-(innovation)leading to process
optimization
Purpose of assessment model
Identify current state of organization
Statement of current process
Benchmarking with 5iKM3
Identify suitable interventions
Plan the next course of action
Looking ahead……