Rivington Investigations Limited

TERMS and CONDITIONS

General.

1. Under this agreement, Rivington Investigations Limited, referred to throughout as RIL (and its subsidiary companies) may appoint, after consultation with the client, its approved providers/agents to carry out the services as and when appropriate. 2. This agreement constitutes the sole agreement between RIL and the Client regarding any Service/s provided by RIL 3. Initial instruction with RIL will always be requested in written format, be it email or letter for clarification purposes. 4. In no event will RIL be liable to the client or any 3rd party for damages. 5. RIL aims to work constructively and efficiently, thus providing all of its services within the shortest amount of time possible. 6. If a client requests certain times that RIL attend to perform a task, which then over runs, we cannot guarantee that we will be able to extend the duration of the task to suit the clients needs, due to other work commitments. Clearly should this arise and no additional cover is available within RIL we would have to leave the initial task at the allotted finishing time to honour our commitment with the other client. Notice Required. 1. We try to be available to accommodate clients with instructions that need carrying out at short notice, but this is purely dependant on the workload were already committed to, and your ability in getting the deposit to us, before we can commence the job.(See Payments:Point 2) 2. Any instructions carried out by RIL (either via private, commercial or corporate instruction) other than that agreed (Payments:Point 2) will only proceed upon full payment of the proposed invoice value unless otherwise specifically agreed in writing or if the client has an account. Delivery of the Services. 1. RIL shall complete/stop providing the Service/s either when the objective of the Service/s has been achieved or when RIL deems appropriate. 2. Surveillance jobs will not be accepted for less than 4 hours on any

given day unless agreed otherwise. Process Serves. 1. Fees quoted for Process Serving are per respondent per address. If two respondents are required to be served at the same address i.e. husband and wife, this constitutes two jobs. 2. Our fixed fee offer currently for 60 is for UP TO two visits. Whilst we appreciate this might not be suitable for some forms of serves, its up to you to decide which form of serve to instruct us on, dependant on what you wish to serve. 3. An Affidavit or Certificate of Service will be provided at the end of the job, once the client clarifies which they require. Payment. 1. We will accept payment by cash, cheque, direct debit, bank deposit and electronic transfer. We also accept PayPal. 2. RIL normally requires a deposit of 50% of estimated cost/quote in cleared funds prior to commencement of any job. 3. You agree to pay all fees and charges incurred which relate to the use of the Service/s, in accordance with the rates and Terms and Conditions established from time to time by RIL. 4. Final outstanding Invoice for Service/s shall be payable within 28 days from invoice date, unless requested earlier on invoice supplied prior to commencement of job. 5. The customer may not withhold payment of any invoice or other amount due to RIL for any reason. 6. RIL shall not be required to refund you, in whole or in part any amounts paid or prepaid for use of any Services, unless otherwise agreed. Default in Payment. 1. In the event of any default of due payment of its invoice RIL may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 2.5% per calendar month or part thereof from the date of the invoice until payment, together with a charge of 10.00 admin fee to cover each letter or email sent to chase the debt.

2. The customer agrees to pay RIL for any legal costs which it may reasonably incur to recover its invoice sum. Cancellation. 1. In the event of cancellation within 48 hours of commencement of the job, the deposit paid upfront will be non returnable to cover lost revenue. 2. If we have began to act on your instructions in any way, we will not provide a refund due to the client cancelling the instructions. The service we provide to our clients encumbers us with costs, disbursements and general running costs before, during and after instructions. Therefore, any instruction requires a full financial commitment to it by you (the client). In the event that you are unsatisfied in the way in which our service has been delivered, you must inform us verbally and then in writing and sent via recorded delivery of the exact nature of your dissatisfaction, we will then make enquiries into the matter and provide a response within 14 days. In the event that we find evidence that the service you were provided with was unsatisfactory, we will negotiate with you with respect to any refunds. A retainer is non- refundable, and is not to be treated as a deposit. Term and Termination. 1. Either Party may terminate this Agreement in writing if the other is in breach of any obligation contained in this Agreement, which is not rectified within 7 days of written notice from the other Party so to do. 2. A voluntary arrangement is approved, a bankruptcy or an administration order is made or a receiver or administrative receiver is appointed over any of the other Party's assets or an undertaking or a resolution or petition to wind up the other Party is passed or presented (other than for the purposes of amalgamation or reconstruction) or any analogous procedure in the country of incorporation of either Party or if any circumstances arise which entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order in respect of the other Party. 3. Any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either Party. Law. 1. The agreement shall be governed and controlled in accordance with the Laws of England. (English Law) 2. The Client agrees that He/She is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the Service/s

contemplated herein. 3. The Client will protect, and defend RIL, its subcontractors and agents from any claim, suit, penalty, tax, fine, or tariff or any failure to comply with any such laws, taxes and tariffs, whilst operating on behalf of the client. Confidentiality and Data Protection. The Client may not disclose any confidential information provided to it by RILunless expressly permitted to do so in writing. All parties shall comply with the data protection principles set out in the Data Protection Act 1998. The client agrees that such a breach could cause harm for which damages would not be an ideal remedy. In the event of a breach or threatened breach by the Client, RIL shall be entitled to apply for injunctive relief and/or any other remedy available to it and the client shall indemnify RIL from any costs arising out of such a claim. Sources. RIL shall not be required to divulge its sources of information nor its methods of obtaining such information except under such circumstances as outlined in our Privacy Policy document. I/we, the undersigned:___________________________________________________ _______________________________ (Company Name / Clients Name) Address: _____________________________________________________________ _____________________________________________________________ ______________ _____________________________________________________________ _________________________________________________ County:_______________________________________________________ Post-Code:_________________________________ Telephone: _________________________________ Mobile:____________________________________ Email: _____________________________________________________________ _________________________________________ agree and accept the terms and conditions of RIL consisting of 4 (four) pages and agree to pay all fees/invoices within 28 days (as per Payment 4), or prior to instructions being carried out (50% as per Payment 2).

Signed________________________________________________________ Full Name (Mr/Mrs/Ms/Dr):_________________________________________________ ___________________________ Position (if applicable):____________________________________________________ _______________________________ Date: ________ /_________/ 20___ Rivington Investigations Limited. 83, Ducie Street Manchester M1 2JQ Tel: 0844 870 8568 Mob: 0791 993 8186 Email: enquiries@rivingtoninvestigations.co.uk Web: www.rivingtoninvestigations.co.uk
Rivington Investigations Limited, a Company registered in England and Wales Company Number: 8131533 whose Registered Address is Rivington House, Lightbowne Road, Manchester, M405HQ