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Difficult Behaviour In the Workplace –Behaviour Not People! Fifteen Exercises for Dealing With It

Difficult Behaviour In the Workplace –Behaviour Not People! Fifteen Exercises for Dealing With It

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Difficult Behaviour In the Workplace –Behaviour Not People! Fifteen Exercises for Dealing With It

Lunghezza:
103 pagine
43 minuti
Editore:
Pubblicato:
Dec 31, 2015
ISBN:
9781326494506
Formato:
Libro

Descrizione

Teams and workplace groups are mini-societies in themselves, subject to everything which surrounds them, sometimes 'infecting' them like a contagious disease:
-racism
-sexism
-prejudice towards disabled people
-ageism
-homophobia

There s also potential for powerful conflicts surrounding leadership:
-rivalry
-jealousy
-competing with each other in an unhelpful way

The goal is to utilise the strengths of the team's participants and negate their weaknesses in the best way possible. It is best to concentrate on problem behaviour, not problem people.
The keynote is awareness – change can follow from this.
Editore:
Pubblicato:
Dec 31, 2015
ISBN:
9781326494506
Formato:
Libro

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Anteprima del libro

Difficult Behaviour In the Workplace –Behaviour Not People! Fifteen Exercises for Dealing With It - Margaret Kindred

Difficult Behaviour In the Workplace –Behaviour Not People! Fifteen Exercises for Dealing With It

Difficult Behaviour In The Workplace – Behaviour Not People!

Fifteen Exercises for Dealing With It - for Managers, Trainers and Team Members

Maggie Kindred 2015

Copyright

First published in 2015

by

Lulu.com

for

Kindred Games and Books

3 chemin de la Sole

24500 Eymet

France

www.kindredgamesandbooks.co.uk

Copyright © 2015 Maggie Kindred

All rights reserved. This material may be printed for training, but not commercial, purposes.

Dedication

To my husband Mike, all the colleagues who have helped to develop my practice over the years, and Sahara Consultancy for its excellent support.

Of related interest

Developing teamwork  

- how to make your team life more satisfying and effective

Once upon a team exercises  

- a whole DIY teamwork course in one book

So, you`re on a committee now  

- essential committee skills in light-hearted style

Once upon a group  

- an original best seller for all groups

A Practical Guide to Working with Reluctant Clients in Health and Social Care

- theory base for this subject

For further details visit:  www.kindredgamesandbooks.co.uk

Contents

Introduction

1   Unclear messages

2   Non-verbal behaviour

3   Bullying

4   Controlling

5   Dishonesty

6   Cyberloafing

7   Smoking

8    'Childish'   behaviour

9   Subversive   behaviour

10   Masochism

11   Dangerous behaviour

12   'Under the desk' discrimination

13   Getting over involved or 'unbalanced'

14   The 'provocateur'

15   'Habits'

Introduction

This book is for managers, team members and trainers – why?

Teams and workplace groups are mini-societies in themselves, subject to everything which surrounds them, sometimes 'infecting' them like a contagious disease:

-racism

-sexism

-prejudice towards disabled people 

-ageism

-homophobia

There's also potential for powerful conflicts surrounding leadership:

-rivalry

-jealousy

-competing with each other in an unhelpful way

The goal is to utilise the strengths of the team's participants and negate their weaknesses in the best way possible. It is best to concentrate on problem behaviour, not problem people.

The keynote is awareness – change can follow from this.

The exercises have been drawn from experience and are original in that I have devised them myself, or in collaboration with my partner, who has contributed to the booklist at the beginning.  A few are our adaptations of standard themes. I have not knowingly plagiarised anyone else’s ideas, but if you think that we have included anything too close to your own material for comfort, I should like to hear from you, so that the situation can be resolved to everyone’s satisfaction.

Most of the theory comes from a white, western source, and needs to be modified to suit different cultures. Additionally, the race, gender, sexual orientation, state of physical ability and age of team members may affect the course of the exercises. It is important that you adapt them to your users every time.

As with all our teamwork workbooks, you should take the issues seriously, but don’t take yourself too seriously!

1 Unclear messages

Many conflicts arise due to misunderstandings. 'No, I didn't say that, I meant…' This is especially true when we have to give bad news to someone - the discomfort we feel can lead to us to be 'fuzzy', or go to the opposite extreme and be blunt to the point of unkindness.

Examples:

Unclear message - 'Can I speak to you for a minute? I don't know how to put this, but you upset me the other day, and I feel really upset, no I can't say anything, oh I suppose I must, the thing is you were very rude, it's a shame because I like you normally ….' The speaker may eventually spell out what he/she is upset about.

Blunt message-'You behave so rudely in the staff meeting'. The particular behaviour is not described, giving the impression that the person concerned is

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