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    Server / Steward / Waiter / Captain Training
    Server / Steward / Waiter / Captain Training
    Server / Steward / Waiter / Captain Training
    Ebook171 pages1 hour

    Server / Steward / Waiter / Captain Training

    By Hospitality Plus

    ()

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    About this ebook

    Do you want to become a professional Waiter, Steward, Server or Captain? Do you want to improve your existing service skills? Do you intend to improve your chances of getting a good position as a waiter, server or captain and increase your salary or move up the ranks, or work for a more upscale establishment?
    The Hospitality Plus ‘’Professional Server Training’’ Manual will assist you in all of the above. Study it thoroughly, answer the questions and take the test when you feel ready. The Certification you receive when you pass the exam will put you above your peers in the restaurant industry. You will possess what most servers don’t: proper server training with a certification which will elevate you to the level of a professional in your field.
    LanguageEnglish
    PublisherLulu.com
    Release dateFeb 27, 2015
    ISBN9781312952270
    Server / Steward / Waiter / Captain Training

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      Book preview

      Server / Steward / Waiter / Captain Training - Hospitality Plus

      Author

      Description: C:\Users\DA\Pictures\A WEB SITE PICS\HOME PAGE\Picture1.png Captain/Server/Steward

      TRAINING MANUAL 

      ––––––––

      INTRODUCTION

      Do you want to become a professional Waiter, Steward, Server or Captain? Do you want to improve your existing service skills? Do you intend to improve your chances of getting a good position as a waiter, server or captain and increase your salary or move up the ranks, or work for a more upscale establishment?

      The Hospitality Plus ‘’Professional Server Training’’ Manual will assist you in all of the above. Study it thoroughly, answer the questions and take the test when you feel ready. The Certification you receive when you pass the exam will put you above your peers in the restaurant industry. You will possess what most servers don’t: proper server training with a certification which will elevate you to the level of a professional in your field.

      Have you asked yourself why you want to become a server, or why you are employed in that occupation? There are easier jobs available, where you don’t have to deal with new people and challenges every few minutes. And where you don’t have to be on your feet all day long...

      However, if you enjoy dealing with different kinds of people and are excited by their idiosyncrasies rather than put off, if you can think on your feet – literally! – and respond to situations quickly and adeptly, if you like to know straight from your customer whether you performed well, and if it makes you happy to see a smile of contentment on people’s face when they are enjoying the food you serve them (remember, the cook usually doesn’t have the privilege of sharing that moment), then you are in the right trade!

      As a server, you are in a people business, if there ever was one, addressing one of human beings’ most basic needs: food. At times, it can be as simple as that; some people are just plain hungry and want to fill their stomachs as quickly as possible. Others may be looking for a culinary experience and they will check out how your establishment compares to others in terms of the quality of the food and the service offered. And you will find everything in between. What is expected of you the server depends on what your customers are looking for.

      For the guests you serve, you represent the face of the restaurant; you leave them with an impression that will impact their experience, one way or the other. Your appearance and performance can make it or break it for the restaurant.

      The food may be as fancy and exquisite as can be, the décor of the restaurant tasteful and elegant, if you as a server don’t live up to those standards, your customers are likely to remember you as the sore thumb sticking out. Their experience will be tainted. On the other hand, even if the establishment you work in is not top notch, your excellent demeanor, your particular attention to detail and to your guests’ needs and wants can make their experience a memorable one. And they will want to come back and will likely ask to be served by you!

      This job is all about serving customers and making sure they are happy with the service, the food and beverages you provide them during their visit to your restaurant. It is not an easy job.

      As a server you have a responsibility to be well organized and structured. Not only do you have to satisfactorily provide service to all types of customers, work in harmony with other employees, tackle hot kitchens and sore feet, you also have to display a positive attitude, wear a genuine smile and possess the ability to juggle many tasks and plates at once.

      As a server, you yourself are not manufacturing a product. You are serving what the cooks have created or manufactured from scratch in the kitchen. You have to collaborate with them, with the bartender, the busboy and all the other staff members of your establishment.

      Only when everybody works in a cohesive and synchronized manner, a bit like a band where each member masters their instrument and knows what tune to play when, does the end result create the restaurant experience your guests are looking for. You will be the one finding out firsthand whether they are satisfied.

      You know how well you are performing each time by the tip you are rewarded with, that content and happy smile, by the depth of the ‘’thank you’’ when your guests are leaving. Neither the cook, nor the busboy, nor the manager gets tipped. You do! Your income is directly proportional to the amount of satisfaction the guests you are serving experience. You receive your thank you as they check out.

      You are not doing your work in vain, like other service providers might. When a customer walks into your restaurant, it is to have a drink and/or eat food. They are not there to window shop. They will not go to the changing room to try out ten dresses to see which one suits them, and then decide to go look elsewhere for a less expensive one. Your effort in providing great service to a restaurant guest does not go waste. You will in most cases receive a tip from your guest, additionally to your salary.

      On the other hand, have you ever seen anyone tipping a sales person in a department store for helping them pick clothes they did not buy in the end? A restaurant guest is a captive audience, so to speak. Treat him or her well, and they will most likely return! Not only that, they will bring friends and recommend your establishment to others. And they will ask for you to wait on them again! In that sense, your performance has a direct impact on your income now and in the future and on the revenue of the restaurant as well! There is no better and no cheaper way of advertising than word

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