Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
    Unavailable
    Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
    Unavailable
    Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
    Ebook381 pages6 hours

    Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

    By Renee Evenson

    3/5

    ()

    Currently unavailable

    Currently unavailable

    Listen to the audiobook instead

    About this ebook

    Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.

    Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.

    In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:

    • how to assess circumstances,
    • choose one of many appropriate responses,
    • and confidently and consistently deliver customer satisfaction.

    Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.

    By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

    LanguageEnglish
    PublisherThomas Nelson
    Release dateSep 12, 2012
    ISBN9780814420331
    Author

    Renee Evenson

    REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

    Read more from Renee Evenson

    Related to Powerful Phrases for Effective Customer Service

    Related ebooks

    Business Communication For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Building Credibility in Business

      Dec 31, 2019

      Building Credibility in Business
      3 min read

    • Article

      How To Keep Customers Coming Back

      Jul 21, 2021

      How To Keep Customers Coming Back
      2 min read

    • Article

      Straightforward Solutions And Strategies

      Apr 25, 2022

      HELLO, I’M CLARE – YOUR POSITIVELY CREATIVE PROBLEM SOLVER I’M AT MY VERY HAPPIEST PARTNERING WITH BUSINESS OWNERS LIKE YOU TO STRENGTHEN AND CONFIDENTIALY MOVE YOUR BUSINESS FORWARD. WHEN NOT WORKING YOU’LL FIND ME OUTSIDE, RAIN OR SHINE RUNNING OR

      4 min read

    • Article

      Caring for Clients

      Dec 31, 2019

      Caring for Clients
      3 min read

    • Article

      It’s Always Up to You

      Dec 31, 2019

      It’s Always Up to You
      5 min read

    • Article

      Becoming an Authentic Brand

      Sep 11, 2020

      Becoming an Authentic Brand
      4 min read

    • Article

      How To Avoid Hiring The Wrong Salespeople

      Apr 25, 2021

      Have you ever experienced a bad hire? A person who doesn’t fit your culture or reach the performance standards you expected? This happens time and again, especially with salespeople and often it is not the new hire’s fault. More often than not, the b

      2 min read

    • Article

      The Abundance Mindset

      Jan 6, 2021

      The Abundance Mindset
      5 min read

    • Article

      30 Ingredients To Success

      Jul 3, 2019

      The managing director of Prima Group and independent director of Caring Pharmacy Group—honoured with a Global Leadership Award for Leadership Excellence in Pharmaceutical Supplies 2017 The country manager of AmorePacific Malaysia has expanded multip

      7 min read

    • Article

      Treat Others The Way You Want To Be Treated

      Apr 22, 2020

      I learnt one of my biggest and most formative business lessons in the early 2000s, which was to “treat others how you want to be treated yourself.” Back then, I was working for a boutique, but highly profitable, commercial real estate company in Lond

      2 min read

    • Article

      Work It Out

      Jan 27, 2020

      Work It Out
      2 min read

    • Article

      Loyalty Can't Be Bought

      Apr 1, 2019

      Loyalty Can't Be Bought
      6 min read

    • Article

      Mindset Matters in Business

      Apr 25, 2022

      Mindset Matters in Business
      3 min read

    • Article

      Skills You Need To Handle Tough Conversations

      Feb 13, 2021

      THE words nobody in a relationship wants to hear – according to Urban Dictionary, “It’s not you...it’s me” is the biggest lie ever. It truly means, “it’s not me, it’s you”. Ending a relationship is a hard conversation that we all have to have at some

      2 min read

    • Article

      10 LESSONS From Ten Years In Business

      May 27, 2019

      This year my baby turns ten, and it feels like a good opportunity to take stock, reflect, and look at some of the lessons I’ve learned from the past decade. Having a business is very much like having another family member. It can be an emotional roll

      4 min read

    • Article

      How to keep CONNECTED IN CONFLICT

      Jun 18, 2023

      How to keep CONNECTED IN CONFLICT
      3 min read

    • Article

      What I Wish I Knew

      Sep 1, 2023

      If I had to provide information I thought could be of the most help to someone that was either running a business, or trying to start one, it would be stressing the importance of business relationships. There are two sides to those relationships: tho

      1 min read

    • Article

      10 Years Of Sensi Swim

      Mar 29, 2023

      10 Years Of Sensi Swim
      6 min read

    • Article

      TLC Is Not Just About Tender Loving Care

      Jun 24, 2019

      FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a

      2 min read

    • Article

      Ace your INTERVIEW

      Jan 22, 2023

      It’s a real achievement to secure an interview, so it is important to take a moment to acknowledge this and celebrate. Your CV has obviously demonstrated the appropriate skills and experience needed in the role you have applied for. Now, to nail the

      2 min read

    • Article

      Ask The Expert

      Sep 22, 2019

      Lately, I find I’m talking to myself a lot – when I make a mistake, I criticise myself out loud. I’m under a lot of pressure at work, is that why I’m doing this? A Excessive self-talk can be a sign you’re overthinking, stressed or even depressed.

      2 min read

    Reviews for Powerful Phrases for Effective Customer Service

    3/5

    1 rating0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words