Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    How to Care for Your Customers
    How to Care for Your Customers
    How to Care for Your Customers
    Ebook21 pages19 minutes

    How to Care for Your Customers

    By Dr Jim Porter

    ()

    Read preview

    About this ebook

    Entrepreneurs Brief Guide - How to Care for Your Customers.

    Almost all successful businesses have an excellent customer care service. Defined as caring for your customers during and after their purchase and presenting them with value for money, customer care yields very fruitful results for the business. Satisfied and contented customers become loyal to your business and might also start recommending your company to other friends and acquaintances. It is always easier for business to retain old customers than find new ones.

    In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.

    LanguageEnglish
    PublisherDr Jim Porter
    Release dateJan 13, 2012
    ISBN9781465805553
    How to Care for Your Customers
    Author

    Dr Jim Porter

    Dr Jim Porter is a chartered engineer, qualified to a PhD level from London University, with more the 25 years business experience. He has worked for several multinational companies in Europe and the USA. His experience stretches from new products development, project management, new business building, profit and loss responsibility, to the creation of several successful joint ventures and acquisitions.Currently, he is a senior executive, responsible for strategy development and growth initiatives, including partnerships and new businesses building. Dr Porter is particularly interested in business incubation, helping entrepreneurs and start up business owners to achieve their personal and business objectives.Dr Porter is the author of several publications, including a book titled “How to bake your business idea and eat it”, and the creator of “Entrepreneurs Brief Guides” series.Dr Porter is a Fellow Member of several professional organizations and institutions in Europe and the USA. He can be contacted on his email TheJimPorter@gmail.com .

    Read more from Dr Jim Porter

    Related to How to Care for Your Customers

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Good To Great: Becoming An Irresistible Business

      Apr 18, 2023

      Every time we go to a business we go with an expectation of certain standards. If it's a café, we expect the coffee and food to taste good, and the employees should be polite, if not friendly. You know that your dentist is qualified and should provid

      2 min read

    • Article

      TLC Is Not Just About Tender Loving Care

      Jun 24, 2019

      FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a

      2 min read

    • Article

      Catch And Keep The Power Of Retention

      Jul 20, 2022

      IS CEO OF CUSTOMER RADAR. FOR MORE INFORMATION ABOUT HOW YOU CAN MAKE A DIFFERENCE TO YOUR CUSTOMERS'EXPERIENCE AND BOTTOM LINE GO TO WWW.CUSTOMERRADAR.COM CUSTOMER EXPERIENCE There are few things more powerful to your business than delivering an exc

      2 min read

    • Article

      How To Keep Customers Coming Back

      Jul 21, 2021

      How To Keep Customers Coming Back
      2 min read

    • Article

      Your Customer Success Process

      May 26, 2022

      Consider these strategies at each point of the sales cycle to resolve common issues: Help your clients to correctly identify their needs, pain points, and bottlenecks, and inform them of common blind spots, risks, etc. Look for anything that will neg

      1 min read

    • Article

      All Roads Lead To A Great Customer Experience

      Jan 17, 2023

      Right now, with high interest rates and less cash to go around, business owners are rightly thinking about money. The main thought on your mind is probably ‘How do we keep the cash flowing?’ The answer, perhaps obviously, lies with your customers. Wh

      2 min read

    • Article

      What’s Your Retention Risk?

      Mar 26, 2019

      AS WE come into tighter economic times, every business is already thinking about how to prepare for any potential downturns or how to compete against the retail giants now entering New Zealand. Many places are already seeing sales growth flatline. In

      2 min read

    • Article

      How To Sell New Products

      Aug 9, 2018

      How To Sell New Products
      14 min read

    • Article

      Operationalising Customer Retention & Growth

      May 26, 2022

      IN AN ENVIRONMENT where good Customer Service should be the minimum requirement, most organisations fail to consistently match even this standard. The good news is that for those companies nimble enough to plan and operationalise a competitive advant

      1 min read

    • Article

      Caring for Clients

      Dec 31, 2019

      Caring for Clients
      3 min read

    • Article

      The Limits Of Loyalty

      Jun 9, 2021

      The Limits Of Loyalty
      3 min read

    • Article

      Growth Through Insights

      Aug 28, 2019

      Growth Through Insights
      4 min read

    • Article

      Sales, Marketing And Money

      Jan 17, 2023

      When things get difficult financially, the natural response is to look for savings. Costs you can cut. Things you don't need. We tend to get more careful about where we choose to spend money. That's all fine. It's smart even. What is not talked about

      3 min read

    • Article

      Creating Success By Looking Forward

      Oct 19, 2022

      It might be the most common measure of success, but driving your business by its finances is like driving your car by looking in your rear-view mirror. It'll only ever tell you what’s behind you. Business success happens one happy customer at a time,

      2 min read

    • Article

      Building Your Reputation, Online And Off

      Apr 20, 2022

      When you’re asked to name a good dentist, café, mechanic or any other kind of business, you’re being asked to stake your reputation against a previous experience. This happened recently in my neighbourhood’s online group. Someone asked for a good bui

      2 min read

    Related categories

    Reviews for How to Care for Your Customers

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      How to Care for Your Customers - Dr Jim Porter

      Enjoying the preview?
      Page 1 of 1