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    Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
    Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
    Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
    Audiobook7 hours

    Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

    Written by Mark Goulston

    Narrated by Arthur Morey

    4.5/5

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    About this audiobook

    Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.

    Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

    In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:

    • make a powerful and positive first impression;
    • listen effectively;
    • make even a total stranger (potential client) feel understood;
    • talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset;
    • and achieve buy-in--the linchpin of all persuasion, negotiation, and sales.

    Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

    With this groundbreaking book, you will be able to master the fine but critical art of effective communication.

    LanguageEnglish
    PublisherHarperCollins Leadership
    Release dateApr 21, 2020
    ISBN9781400223701
    Author

    Mark Goulston

    Mark Goulston, MD, FAPA is a board-certified psychiatrist, fellow of the American Psychiatric Association, former assistant clinical professor of psychiatry at UCLA NPI, and a former FBI and police hostage negotiation trainer. He is the creator of Theory Y Executive Coaching—which he provides to CEOs, presidents, founders, and entrepreneurs—and is a TEDx and international keynote speaker. He is the creator and developer of Surgical Empathy, a process to help people recover and heal from PTSD, prevent suicide in teenagers and young adults, and help organizations overcome implicit bias. Dr. Goulston is the author or principal author of seven prior books, including Why Cope When you Can Heal: How Healthcare Heroes of COVID-19 Can Recover from PTSD, PTSD for Dummies, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, Real Influence: Persuade Without Pushing and Gain Without Giving In, and Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life. He hosts the My Wakeup Call podcast, where he speaks with influencers about their purpose in life and the wakeup calls that led them there. He also is the co-creator and moderator of the multi-honored documentary Stay Alive: An Intimate Conversation About Suicide Prevention. He appears frequently as a human psychology and behavior subject-area expert across all media, including news outlets ABC, NBC, CBS, and BBC News, as well as CNN, Today, Oprah, the New York Times, the Wall Street Journal, Forbes, Fortune, Harvard Business Review, Business Insider, Fast Company, Huffington Post, and Westwood One.

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    Reviews for Just Listen

    4.5/5

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    • 5/5
      Best book for sales and business growth professionals. Must read or Listen.
    • 5/5
      Very good learning.
      Thank you for explaining the most basic things and the importance of listening & the techniques.
      It was awesome.
    • 5/5
      Best. Examples really help you imagine. Be interested not interesting. Empathy
    • 5/5
      I like the book really much because of its easy language and practical insights.
    • 5/5
      Simply the best book I have read in decade .
    • 5/5
      I loved this book. It is very practical and easy to read. I will never forget the quote “be more interested, than interesting”. I highly recommend this book if you want to increase your influence and be more persuasive. I know I will be reading this book again.
    • 4/5
      This book is full of practical tips and activities for understanding & communicating with yourself and others. One particularly great technique describes how-to calm yourself in the event of a crisis. I took many notes while listening to this book and have started practicing the calming technique. I plan on coming back to "Just Listen" again and again.
    • 4/5
      An excellent book on communication based on what the author calls mirror neuron deficit. Very powerful strategies but need wisdom to know when to implement and the avoidance of a mechanical approach. Highly recommend. 
    • 4/5
      Excellent book that goes into listening as well as questioning and leading conversations. He goes beyond the standard mirroring and focusing on others that most books on listening suggest. It also included some powerful suggestions on sales lines. On the downside there were parts I would skip for they were a little presumptuous and other parts that I do not agree with. However, there were enough great parts to recommend this book.
    • 5/5
      Are you a good listener? Do you really listen? Even if your answer is yes, you may be surprised when you read this book. In Just Listen, Dr. Mark Goulston uses case studies from his extensive experience as a clinical psychiatrist, business advisor, and FBI/police hostage negotiation trainer. The author gives specific examples of problem solving conversations for managing not only co-workers and employees, but also family members, including teenagers. In the workplace, the author gives details on how listening, questioning, and leading conversations help to motivate and encourage teamwork. There are specific remedies for those problem people in employment situations. I was impressed with the way the author suggested compassionate solutions when investigating the reasons for problem behavior. My favorite story was of a businessman who sought advice on his work situation. It changed his life, not because he used that advice at work, but because he used it in his home. Each section ends with a “Usable Insight” and an “Action Step” with specific ideas for the reader to put the words into action. Just Listen has broad appeal as an instruction book not only for business, but also for personal relationships. Learn about yourself and how you relate with those around you. Transform yourself and those around you.