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    Managing Knock Your Socks Off Service
    Managing Knock Your Socks Off Service
    Managing Knock Your Socks Off Service
    Audiobook7 hours

    Managing Knock Your Socks Off Service

    Written by Chip R. Bell, John Bush, Ron Zemke and David Zielinski

    Narrated by Sean Pratt

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    About this audiobook

    Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
    Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
    Find and retain service-oriented people
    Get to know customers intimately
    Build a service vision
    Train and coach
    Create and maintain a service-management process that aligns people, systems, and customers
    Involve and empower employees
    Recognize and reward good performance
    Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
    LanguageEnglish
    PublisherAscent Audio
    Release dateAug 1, 2008
    ISBN9781596591882

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