Fast Company


Ben Volk

Director of global payment acceptance and customer experience, Amazon

For Americans without a debit or credit card, it’s nearly impossible to shop online. Amazon’s Ben Volk has devised a way for the company to accept cash, something it has technically done since 2017, but customers had to preload money into their account. With Amazon PayCode, which launched in the U.S. in September 2019, customers can pay with cash at partner Western Union after completing online checkout. Purchases arrive on their doorstep days later. “A lot of it had to come down to trust,” Volk says. (In certain countries outside of the U.S., roughly one- third of first-time Amazon customers opt to use PayCode.) Today, working with the USDA and

Stai leggendo un'anteprima, registrati per continuare a leggere.

Altro da Fast Company

Fast Company1 min lettiCookbooks, Food, & Wine
The Fungus Among Us
There are few things that Eben Bayer hasn’t tried to make out of mushrooms. Over the past decade, the CEO of incubator Ecovative, which develops commercial applications for mushroom materials, has made packaging, textiles, insulation, and furniture o
Fast Company2 min letti
Fostering Innovation At Scale
When Dell Technologies began planning the 25th edition of its premier business laptop, the Dell Latitude series, the company’s engineers were given a substantial challenge: Enhance the Latitude’s design and performance while also advancing Dell’s glo
Fast Company2 min letti
A Unique Approach To Innovation
When brands hire WillowTree to build leading-edge digital products, they expect a lot. They want innova tive ways to meet the needs of both end users and the business. “We realized that we have to do the innovation work on our own dime,” says WillowT