Facility Management

COMMUNICATION AND PERFORMANCE

For many leaders, the topic of ‘engagement’ is a biannual conversation – a retrospective snapshot of how effective their people and culture strategies have been in driving business outcomes. Smart leaders and facility managers, however, aren’t waiting two years to discover the need for change. They’re embracing proactive engagement measures to improve performance, including enhancing communication skills.

In 2016 Gallup released its ‘Q12 Meta-Analysis’, a comprehensive study examining the impact of employee engagement on business performance. As well as discovering a strong correlation between high engagement and better

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