Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Prologue 01
Data Acquisition 06
D.
NA
Secure Document Production 16
LT
NTL
DR
S
A
E
TE I Software Development & Integration 18
CHNOLOG
Multi-Biometric e-Passport 26
Address Library 52
NADRA
PAKISTAN
Machine Readable Seafarer Identity Document 54
Multi-Biometric Access Control System 56
Biometric Attendance Control System 60
E-Balloting Solution 64
Online Testing Solution 68
Recognition 70
Introduction
www.nadra.gov.pk 01
Introduction
Introduction
Satellite & terrestrial frame relay links which are fully meshed and With the vision to achieve new standards as an IT solution provider,
provide redundancy for continuous communication & operation. NADRA took on the initiative to provide following services & solutions:
Services
During this short span of time, NADRA has gained significant
international recognition. ID World, organizers of the ID Card & Data Warehousing & Data Center
Electronic Passport Forum have ranked NADRA as one of the World’s Network Infrastructure Development
Top 50 Suppliers of e-Passport Technology and Top 16 System Project Management
Integrators for three (03) years running. This selection was made on Disaster Recovery & Backups
the basis of performance and cost effectiveness of the solutions Data Acquisition
developed and implemented by NADRA. Software Integration & Development
At the same time, introduction of NADRA has helped a great deal, not Solutions
only to verify the legitimacy of credentials of Pakistani Citizens but Identity Card Personalization
Expertise Multi-biometric e-Passport
e-Driver’s License
Over the years, NADRA has acquired extensive experience through e-Vehicle Identification and Monitoring
various phases of the multiple projects. Rarely has there been a
e-Easy Pass (e-Tolling & e-Fuel Dispensing)
moment when the process of learning and expansion slowed down.
Multi-biometric Border Control
NADRA has been a “Learning Organization” in its true sense. The
Arm’s License
Access Control (Facial, Iris, Finger print)
Establish interactive data acquisition centers
Kiosk – Electronic Point-of-Sale (PoS)
Develop and manage most sophisticated data warehouse
e-Commerce Platforms
Setup ISO certified secure document production facility
Design, develop and implement enterprise level Software
Setup secure local and wide area networks
Manage projects of various sizes and Complexities
www.nadra.gov.pk 04
Data Acquisition & Enrollment
The data gathered at the acquisition centers is sent directly to the Data
Warehouse for processing and finally to printing of secured
NSRC
NADRA SWIFT
REGISTRATION CENTER
Multi-biometric Interactive Registration Centers
NADRA commenced the operation of the first Multi-biometric
Interactive Registration Centers in November 2001 and since then it
has established over 365 customer contact points all over the country
in urban, sub-urban & rural locations. These centers are conveniently
located at the centre of towns and are managed by a team of highly
trained and skilled professionals, who help in guiding applicants
through the process of registration.
www.nadra.gov.pk 08
Data Warehouse
www.nadra.gov.pk 10
Data Warehouse
www.nadra.gov.pk 12
Data Communication Network
www.nadra.gov.pk 14
Secure Document Production
Customized Solution
NADRA provides customized personalization and printing solutions
according to the needs of the clients. In a short span of time NADRA
has gained significant achievements in producing secure documents.
ISO certified Quality Assurance Laboratory has also been setup for
CNIC testing. Chemical (long and short-term chemical test in
chemical & acid solution) and physical tests (namely peel strength,
www.nadra.gov.pk 16
Software Development & Integration
www.nadra.gov.pk 18
Software Development & Integration
The key areas of expertise with regards to programming Some of the key developments undertaken are:
languages, solutions and tools are: Identity Card Personalization
Civil Registration Systems
Business
Languages Databases Solutions Multi-biometric e-Passport
Intelligence
www.nadra.gov.pk 20
Quality Assurance
www.nadra.gov.pk 22
Customer Relationship Management
Features:
Three Contact Centers consists of 16 Seats each
Centralized complaints logging and resolution
Connected through state-of-the-art network
Powerful reporting and statistical engines
Real time monitoring of CSE and complaints
Dynamic inter-site routing
Interface with multiple departments and applications
www.nadra.gov.pk 24
Project Management & Implementation
Management Services
PMI Standards ITIL V3 Standards
Integrations
Service Strategy
Management
Continual Service
Project Management & Implementation Quality Management
Improvement
We at NADRA employ a structured as well as Agile project Human Resource
management approach for the project, using well established Management
methodologies tools & techniques for executing complex IT projects Communication
of large size and scale. Management
Risk Management
These methodologies are practically aligned to the PMBOK
methodology specified by the Project Management Institute (PMI), Procurement
Management
USA, & Information Technology Infrastructure Library (ITIL) set of
concepts and techniques for managing information technology (IT)
infrastructure, development, and operations. These methodologies &
techniques are modified and fine-tuned as per the project
requirements for an effective and timely delivery considering scope,
time, budget and quality.
Design Architecture
NADRA’s e-Passport solution is suitable for all types of e-Passport for
any country and incorporates the latest technology features and
standards which could also be customized as per client requirements.
Multi - Biometric e-Passport It covers all phases in the production cycle namely data acquisition,
data flow management, data verification & identification, data
In October 2004, NADRA enabled Pakistan to become one of the first processing & transformation, data personalization & printing, data
countries in the world to issue the Multi-biometric electronic passport quality assurance, distribution & issuing management, document
(e-Passport) after extensive Research and Development. inventory management, document control, support & maintenance,
and management information systems. The solution guarantees
The e-Passport is computerized Identity Card (CNIC) centric and secure and absolute management of all the processes throughout the
complaint to ICAO standards. Its state-of-the-art overt and covert lifecycle of e-passports and caters all types of applicants’ requests
security features on the data page supported by most sophisticated namely fresh, renewal, update and cancellation.
backed technology and business logic which makes it one of the most It is scalable enough to process huge volumes of data considering
modern passports of this era. There have been more than 5 million local rules & regulations. To ensure security of data transmission over
Some of its key features also include: a network digital encryption is implemented and every event-action of
the end-user is being logged and can be tracked and monitored.
PKI – Public Key Infrastructure
Some of the salient features include:
RFID Chip
Designed with strict compliance to ICAO 9309, ISO 14443, ICAO
Biometric features namely Facial & Fingerprint PKI ISO 8816-4,8, ICAO LDS
IPI- Invisible Personal ID Global acceptance in terms of interpretability, functionality, and
2D Barcode security
www.nadra.gov.pk 28
Multi-Biometric e-Passport
www.nadra.gov.pk 30
Automated Border Control
www.nadra.gov.pk 32
Integrated Solution for Secure ID
www.nadra.gov.pk 34
Integrated Solution for Secure ID
NADRA designed, implemented and maintained BS EN ISO NADRA provides integration services for all types of ID technologies
9001:2000 – Secured Document Production facility to handle this as per the clients’ requirement namely smart card, RFID cards, Java
huge issuance of secure ID documents. This facility has the capacity cards and microprocessor based cards. It can provide Secure ID
of producing 65,000 to 100,000 secure IDs per day. It can produce
secure documents using different substrates namely Teslin, Paper, Machine Readable Passports
PVC, Polycarbonate, Magnetic, Scratch and Smart cards and can National Identity Cards
apply multiple security features ranging from ghost images, latex ATM Cards
screen printing, security lines, water marks, micro-text, micro-lines, Credit Cards
guilloche patterns, rainbow printing, UV duplex printing, holograms Membership Cards
Security Systems
Health Cards Driving Licenses
The secure ID solution has the following features and can Personnel Cards
be customized as per client requirements: Access Cards
Senior Citizen Cards
Highly secure, reliable and integrated solution Welfare Benefit Cards
Exceptionally cohesive modular architecture State Licenses
Equipped with latest technology interfacing and integration Birth, Marriage, Divorce & Death Certificates
Extremely reliable, robust and scalable to handle high volumes
Efficient and quality support, availability and log term serviceability
Practically efficient and cost effective
www.nadra.gov.pk 36
e-Vehicle Management Systems
RIFD contact-less chip will contain vehicle’s details, linked with the
owner’s details at the database level
The information stored in the RFID contact-less chip is encrypted
ensuring international standards of security
The check post will be equipped with cameras, RFID antennas, static
scanners and magnetic loops
e-Vehicle Management Systems Reading of pasted RFID contact-less chip/tag
It is inevitable, due to growing security and safety issues, that like Transmission of complete date & timestamp, vehicle information and
individuals, vehicles should also be identified, mapped against its
check post detail in real-time to the central control room
owner and be tracked and monitored considering the privacy. It is
quite evident that all criminals use vehicles as their mean of transport Monitor & generate route of vehicles at the check post
and to hit their desired targets. Taking this dilemma of security and
Broadcast messages and/or alerts to check post with regards to any
safety into consideration, NADRA has developed multiple “e-Vehicle
Management” systems as per the client requirements and needs. suspected vehicle
www.nadra.gov.pk 38
Multi-Biometric e-Passport
a) Vehicle Identification and Monitoring System (VIMS): c) Vehicle e-Toll System (e-Toll):
This system can be deployed at country to city entry/exit points This system can be deployed at toll plazas on motorways and/or highways
Issuance of unique Vehicle Identification Number (VIN) embedded in Real-time control, monitoring and management of all entry/exit points
encrypted RFID contact-less chip Rechargeable credit mechanism
Monitoring of check posts Reporting and analysis Smooth reconciliation of collected toll
Traffic monitoring at certain check posts Provide comfort to frequent travelers
Helped in saving time at entry/exit
Help in eradicating vehicle crimes
Avoid standing in lines to obtain entry cards and toll payments
Easier for police to catch culprits Easily configurable and modifiable
Culture of smuggled vehicles and vehicle tax evasion minimized Real-time monitoring of toll plazas
Generate reports like financials and traffic turnover
Vehicle tax collection increased and facilitated issuance
Entry/exit management
b) Vehicle Access Control System (VACS)
www.nadra.gov.pk 40
KIOSK
Payments are made by inserting the cash directly into the Kiosk's cash
acceptor, after biometric identification from central data warehouse.
Services:
Bill Payments
Payments of all utility bills for instance gas, water, electricity and
telephone can be easily made using the Kiosk machines and
counters. All the bills are Consumer Number centric, which are
NADRA KIOSK provided by the utility companies. Once the Consumer Number has
e -Transaction Platform been mapped against a CNIC then all the subsequent bills are
Keeping afloat with new & upcoming trends worldwide; NADRA automatically generated/ updated monthly.
launched its e-Commerce platform - NADRA Kiosk in October 2006. Online Verification
The basic aim of this CNIC centric product was to facilitate all the Online verification of CNIC can be done through the Kiosk. This
citizens of Pakistan for e-bill payments and e-transactions feature can facilitate general public while verifying individuals in any
. business or domestic transaction namely sale and purchase of
NADRA Kiosk has been developed to carry-out various day-to-day property, automobiles, ownership transfer, and/or hiring of
transactions which involve payment of utility/telecom bills, purchase employees. The Kiosk prints an authentication slip bearing the
of prepaid phone cards, disburses cash and acts as merchant bank. verification status and the CNIC number of the person to be verified.
This service helps in verifying suspicious personnel and detecting
For easy access of the citizens, 24 hours working Kiosks have been forged CNIC, thus avoiding any fraudulent activities.
deployed at various public places across the country especially in Telecom Scratch Cards
congested and low income group areas. Now citizens do not have to Scratch cards of different Telecom companies can also be purchased
stand in long queues for their utility bill payments due to short banking through the Kiosk machine. Once the telecom company and the
hours, hence enjoying time freedom round-the-clock.
www.nadra.gov.pk 42
KIOSK
Account Modification Mobile phone scratch cards, long distance calling cards and internet
After the creation of a user account, the registered user can modify its cards can also be purchased
status and add new services and unlimited utility companies to its
Citizen Verification System is available where particulars of citizens
account. This application also provides the feature to view all the
can be authenticated under given terms and conditions
previous transactions made under particular account.
Franchise Model Organizations which are involved in collection of their receivables
With the success of this e-Commerce platform along with the from geographically dispersed locations can use this facility
expansion of NADRA’s network, franchise model of Kiosk was
Decreases reconciliation costs for user companies
launched all over Pakistan. The franchise model is based on Public-
Private partnership and to encourage low-income educated youth &
small businessmen to contribute their share in the economy. This
model has become very popular in Pakistan since it is providing great
Benefits
All transactions can be made 24/7 through a single platform
Secured transaction processing
User friendly interface specially designed for uneducated population
Ensure comfort and dignity without having to wait in long queues
Aesthetically developed state-of-the-art sites in temperature
controlled environment
Deployed in densely populated public areas particularly where low
income groups reside
No need to carry utility bills after enrollment
Creation of virtual account that can be used as an e-wallet
www.nadra.gov.pk 44
KIOSK
Features:
www.nadra.gov.pk 46
e-Driver’s License
Process Flow
Verification
Data NDWH Issuance of
enrollment e-DL
MIS
Reporting Fines through
Payment PDA
e-Driver’s License through
Kiosk
Data is stored in two halves of the chip. One half is burnt electronically,
so it cannot be changed or modified and contains the personal
information of the license holder.
www.nadra.gov.pk 50
Verisys
Verisys Verisys also facilitates its clients in the offline batch mode. This
method is primarily used where data is available in bulk. The prime
Authentication documents hold no integrity without a proper
usage of this feature can be seen in organizations that have bulk of
verification mechanism. Having developed a state-of-the-art identity
data non-populated against CNICs.
document Computerized National Identity Card (CNIC), backed up by
the biggest centralized national database in the world, NADRA has
Over all this application is another step towards a transparent and
introduced a very easy-to-use & access tool for verification of citizens
fraud free Pakistan as multiple cases of forgery and fraud have been
in the country named as Verisys.
avoided using this application. Verisys is continuing to be a nightmare
for cons.
To verify the issued CNIC and avoid any fraudulent activities NADRA
launched Verisys, which is an authentication process to provide online
verifications of Pakistani citizens to the government, private and
corporate sectors for bringing in transparency, validation, elimination
of fraud & forgery. This is a web-based real-time activity displaying the
front and rear image of the CNIC with added hidden information for
verifications.
www.nadra.gov.pk 52
Address Library
Address Library
NADRA has organized scattered and multifarious address
descriptions into an automated and standard format to reduce
mistakes and utilize addresses for further breakdown analysis of
statistical purpose. The library can facilitate mailing systems of any
organization and can help extract information down to village and
Advantages
This basic information can also be utilized for various cost-revenue
analysis based company requirements. For example, a company
involved in a media campaign in two equal sized districts can compare
address based customer cubes to see the out come of these
campaigns to identify reasons for success or failure.
www.nadra.gov.pk 54
Machine Readable Seafarer’s Identity Document
Salient Features
Compliance of ILO-SID-0002 standard, which contains Finger
Minutiae-Based Biometrics Profile in PDF417 Barcode
Incorporation of Machine Readable Zone (MRZ) as per the
International Civil Aviation Organization (ICAO) standards
Card layout has been designed according to the specifications
provided by ICAO for Machine-Readable Travel Documents (MRTD).
The Card has security features specified by ILO C-185 which includes
but are not limited to heat sealed lamination, ultraviolet security
feature and watermark
Printing of Issuance Authority Signatures along with the official seal
Use of PVC material as card substrate to counter extreme weather
Machine Readable conditions at sea
www.nadra.gov.pk 56
Multi-Biometric Access Control System
System Overview:
NADRA's product line allows companies to choose almost any
common form of existing ID technology for access point recognition.
Some of the options include swipe cards and/or keypads as well as
more sophisticated readers such as proximity cards and state-of-the-
art biometric readers for fingerprint, iris and/or facial recognition.
www.nadra.gov.pk 58
Multi-Biometric Access Control System
Platform independent Extremely user friendly Whether the need is for a basic wall-mounted proximity card reader or
Require very low-level of serviceability a sophisticated combination PIN, card swipe and any biometric
Highly secure identification tool, NADRA has the most comprehensive range of
Components access control and biometric products along with the largest number
Identification
dentification Tools and Techniques
RFID/ Proximity Cards
Fingerprints Identification
Facial Recognition
Iris Recognition Employee Cards
ID Cards
Controlling Mechanism
Magnetic locks Sliding doors
Turnstiles revolving security doors
Auto-gates
Speed-gates
Reporting Interface
Check-in /Check-out Time
Security Alerts
Interdepartmental Movement Log
Visitors’ Movement & Turnout
Top 10 Frequent Visitor
Enrollment History
www.nadra.gov.pk 58
Biometric Attendance Control System
www.nadra.gov.pk 60
Biometric Attendance Control System
In addition to the employees, the system also caters for Visitors and
External employees such as contractors, wagers or daily workers.
The system can also generate reports like:
Top Ten Frequent Visitors
Visitor Movement Detail
Currently Enrolled Visitors
Long Term Enrolled Visitors
www.nadra.gov.pk 62
E-Balloting Solution
Service I
Data Acquisition
Under this service manual forms are scanned and transformed into
e-Balloting Solution electronic format by expert data-entry operators of NADRA ensuring
high standards of quality data acquisition using double-entry
Electronic Balloting has been in demand for quite sometime due to the
application which will be developed explosively for this purpose
recent advancements in technology and the growing need for a
transparent paperless environment. A perfect balloting system must
be sufficiently robust to withstand a variety of fraudulent behaviors Service II
and must be sufficiently transparent and comprehensive so that the
applicants can accept the results of that balloting. Unsurprisingly, Data Verification
history is littered with examples of balloting being manipulated in order The electronic data of the applicant captured through data-entry is
to influence their outcome. verified against their Computerized Identity Card Number (CNIC)
stored in NADRA’s National Data Warehouse for validation and
NADRA’s e-Balloting Solution (NBS) is a platform that accuracy. This verification process brings in transparency, validation
provides swiftness, transparency, authenticity in addition to and elimination of fraud / forgery. During this process a list of all the
the promotion of a paperless environment. The system works applicants who have been rejected on the basis of forged CNIC is also
on most secure and unique algorithms which generate random
n u m b e r s w i t h o u t a n y
www.nadra.gov.pk 64
Online Testing Solution
Service III
www.nadra.gov.pk 66
Recoginition
International Forums
Major Partners
SAGEM COGENT
VIISAGE OPSEC
ORACLE AMERICAN BANKNOTE
JURA LIGHT IMPRESSION
CROSSMATCH NCR
Recognition TECHNOLOGIES
www.nadra.gov.pk 68
Smart Card Technology
NADRA is in the process of introducing a new technology for multiple
administrative and functional uses. NADRA’s continuous R&D has
made it possible to integrate smart card technology in different
initiatives that effect day to day life transactions. A smart card is a
pocket-sized card with embedded integrated circuits which can
process data. These R&D efforts are tailored around the main goal of
NADRA which is provision of good governance without compromising
the excellence of services in an authentic and a transparent
environment.
NADRA’s smart cards will be useful for different functions and
operations for the following heads: